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Sheen Group
Daryl D.Greater Melbourne (Outer), VIC
Sheen Panels Tullamarine - Excellent service again
Needed the services of Sheen Panels Tullamarine again (unfortunately), but the silver lining was the excellent service and professional work (as always). The car looks like new. Most highly recommended.
DavidGreater Melbourne (Outer), VIC
Great service friendly helpful
Great service customer help friendly I recommend them to anyone and I keep going back to them for more work to be done in my car good on price 100%
1 comment
YankGreater Melbourne (Inner), VIC
Very helpful
Took my vehicle into the South Melbourne branch after backing into an immoveable object. Rear bumper was knocked out of shape. They took a look and told me it was nothing major. With a quick bang on the bumper, it was knocked back in place (the plastic wrap had popped out). The attendant give it a wipe down to remove the scratches and sent me on my way, neo charge.
Will use them in the future if the need arises.
1 comment
Sheen GroupSheen Group
Hey Yank - so happy we could help! If you ever need us in the future, you know where we are :)
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AsaadGreater Melbourne (Inner), VIC
Disappointed - Big time! Bayswater
My partner dropped her car Chrysler pt cruiser recently at Bayswater branch for a bumper replacement. They told her it can be fixed in 1 or 2 weeks as part was coming from overseas. They fixed the front bumper and called her off but when we went there to pick it up the car was not starting. They kept the car for more 2 weeks and when we went back there again it had the same problem. They told us that there was some aftermarket installation of electrical system which was causing the battery to drain due to which they had to install the new batte...
Read morery and take the electrical system out. We appreciated their effort and took the car home and tried to start it next day but it had no ignition at all. We towed the car and took it to mechanic and he told us that it’s alternator has been gone. Paid $900 to get it fixed. Tried to call Sheen to get the battery replaced under warranty as they have put a new one according to them but they refused saying your car has some electrical issues. Wifey has been driving the car from past four years and it had no mechanical and electrical issues at all and especially the time when we dropped it off at Sheen. IT WAS JUST A FRONT BUMPER WHICH NEEDED TO BE FIXED. REALLY DISAPPOINTED WITH THEM.1 comment
Sheen GroupSheen Group
Hi Asaad - we are sorry to see your review as it seemed you appreciated the effort we took in assisting you. We fitted your vehicle with a new battery free of charge to try and solve the issue. Howeve...
Read morer, it seems your aftermarket seat warmers were causing the issue along with a faulty alternator. We are happy to discuss this further if you like. Please call John at Head Office on 94271666MitchGreater Melbourne (Outer), VIC
Top Job
The Dandy Team including Aandi Lawyers were outstanding and were dedicated to the end in getting the right result for me
End job- great panel work - great detail in and outside nothing seemed too much troubleAbsolutely recommend to anyone and should I need again will not hesitate
1 comment
Sheen GroupSheen Group
Thanks for your review, Mitch! So happy to your car back to you in pre-accident condition!
MFG
- 2 reviews
Avoid at all costs
Before you use this panel group I would think twice . Make sure you get everything that they say they are going to do in writing . Avoid Croydon branch at all costs , all you will get is dramas if yours anything that seems not quite right . Don’t complain to head office as most of the comments they leave , they want taken out of the public forum . Head offices customer service is as bad if not worse then the actual shop. Because I questioned certain things they punish you but demanding back their so called courtesy car
AVOID AVOID
2 comments
Sheen GroupSheen Group
Hi MFG - we are disappointed to see your review. The claim was under review with the insurance company due to a number of factors, this is why we asked for our vehicle to be returned. We needed to pro...
Read morevide this to a customer who was having their vehicle repaired. There seems to be a misunderstanding but we were guided by the insurance company in this matter and have followed their procedures.I don’t believe that to be the truth , also I took the vehicle to another local panelshop , for all the things that were asked to be done , were never done , eg told a wheel alignment had been carried...
Read more out but no evidence or reports that it had been done on close inspection you could see that the left front suspension was on a lean if that does not indicate a mechanical defect what does . Also can you explain why a manager of the Croydon branch would say to me being a motor mechanic by trade that I could do my own repairs . Is this a common practice . Any mechanical reports that I asked to see were not fourth coming . I’m just glad I was able to get my vehicle back and to a panel beater that didn’t tell lies .Ted
- 22 reviews
- 41 likes
Looks new
I couldn’t have been happier with the repair job Sheen applied to my cars more than once. My car came back looking brand new. The professionalism shown at sheen is like no other. Highly recommend!
Max W.Greater Melbourne (Inner), VIC
Excellent job from Sheen
Chris & the team from Sheen Tooronga provided excellent service & skills in the repair of my car. The finish & workmanship was top quality. The friendly service & communication was first class. The car was sparkling clean inside & out at pickup. I cannot thank you all enough for your efforts. Well done.
Max
1 comment
Sheen GroupSheen Group
Thanks for your review, Max! We are happy to help and so glad you are happy!
BeverleyGreater Melbourne (Outer), VIC
Excellent work
Have had my toyoto corolla repaired by Sheen panels at Reservoir, Both Travis and Michael were most helpful, the repairs have made my car look new again. I am very pleased with the result.
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Gill K.Greater Melbourne (Inner), VIC
Efficient friendly service
Chris at Sheen Malvern was friendly and caring keeping me in the loop while I was waiting for my car to be assessed and fixed. He communicated with me through the process, I didn't have to chase him! Thank you!
1 comment
Sheen GroupSheen Group
Thanks for your review Gill! Transparency and communication is key - we are so happy we met your needs :)
CherylGreater Melbourne (Outer), VIC
- 2 reviews
Totally unaccaptable
My husband and I had our Toyota Yaris at Sheen about 12 months ago. It needed painting of roughly half the car and the bumper bar to be fixed. The painting was in a word shocking. It started to peel roughly 6 months after initial work was done. When we approached the company they were willing to fix it but charge us another $800. This is not good service and not good practice. In addition the car took nearly 1 month to get back to us. Not good enough just not good enough
1 comment
Sheen GroupSheen Group
Hi Cheryl, we are disappointed to see your review and hear about your experience with Sheen. This is not acceptable and want to ensure your needs are met. Can you please provide some more information ...
Read moresuch as the Sheen location? Or call James at head office on 94271666 to discuss further. Thanks, JamesGreat repairs Tullamarine
Met with Richie for the 3rd time, as usual service and quality of workmanship was outstanding, highly recommended. Car was presented as brand new condition finishings were highly professionally preformed.
1 comment
Sheen GroupSheen Group
Hi Marcus - thank you for your review! Great t hear Richie is able to help - he continually exceeds expectations.
Sheen Tullamarine
Absolutely fabulous service. The staff went way beyond my expectations to make me feel comfortable and to repair my car. I had just had skincancer surgery and they were incredibly kind and supportive. Five star all the way
2 comments
Sheen GroupSheen Group
Hey Gloria! Thanks for your review :) Sorry to hear about your surgery but so glad we could support you through the repair process!
It took me a while to realise .... bit it looks to me like you didnt just wash the car.... you detailed it. You guys are just awesome. Thank you
Excellent work Sheen Tullamarine
Friendly staff and good quality work and on time Highly recommend boys are very Friendly Which was very helpful in the process made the process smooth and easy Will definitely come back
1 comment
Sheen GroupSheen Group
Hey Stan! Thanks for your review
C WhiteGreater Melbourne (Inner), VIC
Sheen Malvern - fantastic service as always!
Sheen in Malvern always offers our family extremely seamless, professional and fabulous service. The wonderful staff at Sheen deal with the insurers and the entire process is so smooth. The personnel and the Sheen workmanship for repairs is always exemplary. What we appreciate is the small touches - Sheen Malvern offer a goody bag given at pick up and this time, our bag included little blue towels which are recycled cotton which are carefully packed by people with a disability. My husband and I thought this give-away was such a thoughtful t...
Read moreouch on Sheen's behalf. Excellent corporate responsibility in action! However, it is the wonderful and caring staff at Sheen Malvern which makes car repairs so easy - no stress with a fantastic can-do attitude. Thank you once again for all your help.1 comment
Sheen GroupSheen Group
Thanks for your review! We love supporting the OTIS foundation by buying their 'little blue towels'. It is great to see our workmanship and service is recognised as well :)
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Promised lots delivered nothing
Big deal over nudge bar but fitted grungy number plate covers and glued camera on rather than get new bracket, just so disappointing after promising so much. Maybe you consider
1 comment
Sheen GroupSheen Group
We are extremely sorry to hear about your experience! Naturally, this service isn't normal business practice and we want to fix any issues you may have. We are unable to see which shop you had your ve...
Read morehicle repaired at, so please call James at Head Office on 94271666 and he will be able to help. Thanks, JamesRobynGreater Melbourne (Metropolitan), VIC
Thankyou Rob Scott
A big thankyou to Rob Scott, south Melbourne for touching up the scratches on the drivers door after we lent the car to our youngest daughter. He spoke with his painter who promptly came out with the matching colour and when I asked him how much he said all good!!! That is service with a smile! Would highly recommend and will be back if the car needs further work
1 comment
Sheen GroupSheen Group
Hey Robyn - thanks for your kind words! We love going the extra mile :)
Amazing Job - Tullamarine!
Ritchie at Tullamarine was great, he provided me with full details of works that needed to be done and made sure I understood the process and what was going to happen, The car came back better then before the accident, the team at Tullamarine did an amazing job on the repair work and gave the car a great clean inside and out. Very highly recommended. Appreciate the great job that was done!
1 comment
Sheen GroupSheen Group
Thanks for your review, J. Cole! So glad you were satisfied with the services provided at Tullamarine. It is great to receive positive feedback.
deanvickieGreater Melbourne (Metropolitan), VIC
- 2 reviews
Not very happy with the service at Malvern East Sheen
My wife was told the car can be fixed in 2-3 days. On the day bring the car to fix she was told will take a week to fix small damage. As I called up just a few days before picking up and I was told it would take another week !!!! For a small damage , it took 2 weeks to fix !!!! If I delivered my car and I was told taking 1 week to fix then I would not leave my car there. It was a mistake that my wife made .... Personally, not recommended as not very reliable
1 comment
Sheen GroupSheen Group
Hi Dean - we are sorry to hear about your experience with Malvern and want to ensure we fully understand your disappointment. Please call James at Head Office on 94271666 to discuss. Thank you - James
Luke AGreater Melbourne (Outer), VIC
Phenomenal!
Rod at Campberfield was phenomenal! Not only does my car look like new, they went above and beyond with the little things such as polishing my old headlight so it looked like the new one. Highly recommended.
1 comment
Sheen GroupSheen Group
Thank you for your review, Luke! Rod is a superstar!
Questions & Answers
Nickasked
Hi. Having repair work on my car by one of sheen center. They can’t provide any certificat on work and struggle to provide crash repair dairy. Should I go to lawyer or there could be less painful way to solve problem?
1 answer
Sheen GroupSheen Group
Hi Nick,
Thanks for messaging us - I believe you have been communicating with Trevor. I have full faith he will be able to solve and issues you have.
Regards,
James
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Sheen GroupSheen Group
Hey David - thanks for your review :) Glad we could help!