My husband and I had our Toyota Yaris at Sheen about 12 months ago. It needed painting of roughly half the car and the bumper bar to be fixed. The painting was in a word shocking. It started to peel roughly 6 months after initial work was done. When we approached the company they were willing to fix it but charge us another $800. This is not good service and not good practice. In addition the car took nearly 1 month to get back to us. Not good enough just not good enough
Sheen Malvern - fantastic service as always!
Sheen in Malvern always offers our family extremely seamless, professional and fabulous service. The wonderful staff at Sheen deal with the insurers and the entire process is so smooth. The personnel and the Sheen workmanship for repairs is always exemplary. What we appreciate is the small touches - Sheen Malvern offer a goody bag given at pick up and this time, our bag included little blue towels which are recycled cotton which are carefully packed by people with a disability. My husband and I thought this give-away was such a thoughtful t...ouch on Sheen's behalf. Excellent corporate responsibility in action! However, it is the wonderful and caring staff at Sheen Malvern which makes car repairs so easy - no stress with a fantastic can-do attitude. Thank you once again for all your help.
Thankyou Rob Scott
A big thankyou to Rob Scott, south Melbourne for touching up the scratches on the drivers door after we lent the car to our youngest daughter. He spoke with his painter who promptly came out with the matching colour and when I asked him how much he said all good!!! That is service with a smile! Would highly recommend and will be back if the car needs further work
Amazing Job - Tullamarine!
Ritchie at Tullamarine was great, he provided me with full details of works that needed to be done and made sure I understood the process and what was going to happen, The car came back better then before the accident, the team at Tullamarine did an amazing job on the repair work and gave the car a great clean inside and out. Very highly recommended. Appreciate the great job that was done!
Not very happy with the service at Malvern East Sheen
My wife was told the car can be fixed in 2-3 days. On the day bring the car to fix she was told will take a week to fix small damage. As I called up just a few days before picking up and I was told it would take another week !!!! For a small damage , it took 2 weeks to fix !!!! If I delivered my car and I was told taking 1 week to fix then I would not leave my car there. It was a mistake that my wife made .... Personally, not recommended as not very reliable
Body of Car looks like new
Car looks like what it did when i bought it almost 3 yrs ago. Was worried as my last experience with having panel beating work done was satisfactory..peop could see what panels were repaired but not this time. Im so glad I choose Sheen Croydon with my fav car
Some real personal service
I dealt with a couple of people at the Malvern office and each one was terrific to deal with. Chris is a real gentleman and offered lots of advice and tips about maintaining aspects of the car. He was so generous and helpful to me it left me quite taken aback. He was first class and definitely went the extra mile. Couldn't recommend the team at Malvern highly enough.
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Questions & Answers
Hi. Having repair work on my car by one of sheen center. They can’t provide any certificat on work and struggle to provide crash repair dairy. Should I go to lawyer or there could be less painful way to solve problem?
Sheen GroupSheen Group
Thanks for messaging us - I believe you have been communicating with Trevor. I have full faith he will be able to solve and issues you have.
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