Took my vehicle into the South Melbourne branch after backing into an immoveable object. Rear bumper was knocked out of shape. They took a look and told me it was nothing major. With a quick bang on the bumper, it was knocked back in place (the plastic wrap had popped out). The attendant give it a wipe down to remove the scratches and sent me on my way, neo charge.
Will use them in the future if the need arises.
Disappointed - Big time! Bayswater
My partner dropped her car Chrysler pt cruiser recently at Bayswater branch for a bumper replacement. They told her it can be fixed in 1 or 2 weeks as part was coming from overseas. They fixed the front bumper and called her off but when we went there to pick it up the car was not starting. They kept the car for more 2 weeks and when we went back there again it had the same problem. They told us that there was some aftermarket installation of electrical system which was causing the battery to drain due to which they had to install the new batte...ry and take the electrical system out. We appreciated their effort and took the car home and tried to start it next day but it had no ignition at all. We towed the car and took it to mechanic and he told us that it’s alternator has been gone. Paid $900 to get it fixed. Tried to call Sheen to get the battery replaced under warranty as they have put a new one according to them but they refused saying your car has some electrical issues. Wifey has been driving the car from past four years and it had no mechanical and electrical issues at all and especially the time when we dropped it off at Sheen. IT WAS JUST A FRONT BUMPER WHICH NEEDED TO BE FIXED. REALLY DISAPPOINTED WITH THEM.
The Dandy Team including Aandi Lawyers were outstanding and were dedicated to the end in getting the right result for me
End job- great panel work - great detail in and outside nothing seemed too much troubleAbsolutely recommend to anyone and should I need again will not hesitate
Avoid at all costs
Before you use this panel group I would think twice . Make sure you get everything that they say they are going to do in writing . Avoid Croydon branch at all costs , all you will get is dramas if yours anything that seems not quite right . Don’t complain to head office as most of the comments they leave , they want taken out of the public forum . Head offices customer service is as bad if not worse then the actual shop. Because I questioned certain things they punish you but demanding back their so called courtesy car
Excellent job from Sheen
Chris & the team from Sheen Tooronga provided excellent service & skills in the repair of my car. The finish & workmanship was top quality. The friendly service & communication was first class. The car was sparkling clean inside & out at pickup. I cannot thank you all enough for your efforts. Well done.
My husband and I had our Toyota Yaris at Sheen about 12 months ago. It needed painting of roughly half the car and the bumper bar to be fixed. The painting was in a word shocking. It started to peel roughly 6 months after initial work was done. When we approached the company they were willing to fix it but charge us another $800. This is not good service and not good practice. In addition the car took nearly 1 month to get back to us. Not good enough just not good enough
Sheen Malvern - fantastic service as always!
Sheen in Malvern always offers our family extremely seamless, professional and fabulous service. The wonderful staff at Sheen deal with the insurers and the entire process is so smooth. The personnel and the Sheen workmanship for repairs is always exemplary. What we appreciate is the small touches - Sheen Malvern offer a goody bag given at pick up and this time, our bag included little blue towels which are recycled cotton which are carefully packed by people with a disability. My husband and I thought this give-away was such a thoughtful t...ouch on Sheen's behalf. Excellent corporate responsibility in action! However, it is the wonderful and caring staff at Sheen Malvern which makes car repairs so easy - no stress with a fantastic can-do attitude. Thank you once again for all your help.
Thankyou Rob Scott
A big thankyou to Rob Scott, south Melbourne for touching up the scratches on the drivers door after we lent the car to our youngest daughter. He spoke with his painter who promptly came out with the matching colour and when I asked him how much he said all good!!! That is service with a smile! Would highly recommend and will be back if the car needs further work
Amazing Job - Tullamarine!
Ritchie at Tullamarine was great, he provided me with full details of works that needed to be done and made sure I understood the process and what was going to happen, The car came back better then before the accident, the team at Tullamarine did an amazing job on the repair work and gave the car a great clean inside and out. Very highly recommended. Appreciate the great job that was done!
Not very happy with the service at Malvern East Sheen
My wife was told the car can be fixed in 2-3 days. On the day bring the car to fix she was told will take a week to fix small damage. As I called up just a few days before picking up and I was told it would take another week !!!! For a small damage , it took 2 weeks to fix !!!! If I delivered my car and I was told taking 1 week to fix then I would not leave my car there. It was a mistake that my wife made .... Personally, not recommended as not very reliable
Questions & Answers
Hi. Having repair work on my car by one of sheen center. They can’t provide any certificat on work and struggle to provide crash repair dairy. Should I go to lawyer or there could be less painful way to solve problem?
Sheen GroupSheen Group
Thanks for messaging us - I believe you have been communicating with Trevor. I have full faith he will be able to solve and issues you have.
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