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Sheen Group
4.4 from 180 reviews

Reviews

4.4

180 reviews
5
(149)
4
(6)
3
(1)
2
(2)
1
(22)
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    4.5 (19)
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Daryl D.

Daryl D.Greater Melbourne (Outer), VIC

Sheen Panels Tullamarine - Excellent service again

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Needed the services of Sheen Panels Tullamarine again (unfortunately), but the silver lining was the excellent service and professional work (as always). The car looks like new. Most highly recommended.

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David

DavidGreater Melbourne (Outer), VIC

Great service friendly helpful

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Great service customer help friendly I recommend them to anyone and I keep going back to them for more work to be done in my car good on price 100%

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1 comment
Sheen Group
Sheen GroupSheen Group

Hey David - thanks for your review :) Glad we could help!

Yank

YankGreater Melbourne (Inner), VIC

Very helpful

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Took my vehicle into the South Melbourne branch after backing into an immoveable object. Rear bumper was knocked out of shape. They took a look and told me it was nothing major. With a quick bang on the bumper, it was knocked back in place (the plastic wrap had popped out). The attendant give it a wipe down to remove the scratches and sent me on my way, neo charge.

Will use them in the future if the need arises.

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1 comment
Sheen Group
Sheen GroupSheen Group

Hey Yank - so happy we could help! If you ever need us in the future, you know where we are :)

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Asaad

AsaadGreater Melbourne (Inner), VIC

Disappointed - Big time! Bayswater

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1 comment
Sheen Group
Sheen GroupSheen Group
Mitch

MitchGreater Melbourne (Outer), VIC

Top Job

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The Dandy Team including Aandi Lawyers were outstanding and were dedicated to the end in getting the right result for me
End job- great panel work - great detail in and outside nothing seemed too much troubleAbsolutely recommend to anyone and should I need again will not hesitate

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1 comment
Sheen Group
Sheen GroupSheen Group

Thanks for your review, Mitch! So happy to your car back to you in pre-accident condition!

MFG

MFG

  • 2 reviews

Avoid at all costs

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Before you use this panel group I would think twice . Make sure you get everything that they say they are going to do in writing . Avoid Croydon branch at all costs , all you will get is dramas if yours anything that seems not quite right . Don’t complain to head office as most of the comments they leave , they want taken out of the public forum . Head offices customer service is as bad if not worse then the actual shop. Because I questioned certain things they punish you but demanding back their so called courtesy car
AVOID AVOID

2 comments
Sheen Group
Sheen GroupSheen Group
MFG
MFG
Ted

Ted

  • 15 reviews
  • 13 likes

Looks new

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I couldn’t have been happier with the repair job Sheen applied to my cars more than once. My car came back looking brand new. The professionalism shown at sheen is like no other. Highly recommend!

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Max W.

Max W.Greater Melbourne (Inner), VIC

Excellent job from Sheen

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Chris & the team from Sheen Tooronga provided excellent service & skills in the repair of my car. The finish & workmanship was top quality. The friendly service & communication was first class. The car was sparkling clean inside & out at pickup. I cannot thank you all enough for your efforts. Well done.
Max

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1 comment
Sheen Group
Sheen GroupSheen Group

Thanks for your review, Max! We are happy to help and so glad you are happy!

Beverley

BeverleyGreater Melbourne (Outer), VIC

Excellent work

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Have had my toyoto corolla repaired by Sheen panels at Reservoir, Both Travis and Michael were most helpful, the repairs have made my car look new again. I am very pleased with the result.

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Gill K.

Gill K.Greater Melbourne (Inner), VIC

Efficient friendly service

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Chris at Sheen Malvern was friendly and caring keeping me in the loop while I was waiting for my car to be assessed and fixed. He communicated with me through the process, I didn't have to chase him! Thank you!

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1 comment
Sheen Group
Sheen GroupSheen Group

Thanks for your review Gill! Transparency and communication is key - we are so happy we met your needs :)

Cheryl

CherylGreater Melbourne (Outer), VIC

Totally unaccaptable

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My husband and I had our Toyota Yaris at Sheen about 12 months ago. It needed painting of roughly half the car and the bumper bar to be fixed. The painting was in a word shocking. It started to peel roughly 6 months after initial work was done. When we approached the company they were willing to fix it but charge us another $800. This is not good service and not good practice. In addition the car took nearly 1 month to get back to us. Not good enough just not good enough

1 comment
Sheen Group
Sheen GroupSheen Group

Great repairs Tullamarine

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Met with Richie for the 3rd time, as usual service and quality of workmanship was outstanding, highly recommended. Car was presented as brand new condition finishings were highly professionally preformed.

1 comment
Sheen Group
Sheen GroupSheen Group

Hi Marcus - thank you for your review! Great t hear Richie is able to help - he continually exceeds expectations.

Sheen Tullamarine

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Absolutely fabulous service. The staff went way beyond my expectations to make me feel comfortable and to repair my car. I had just had skincancer surgery and they were incredibly kind and supportive. Five star all the way

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2 comments
Sheen Group
Sheen GroupSheen Group

Hey Gloria! Thanks for your review :) Sorry to hear about your surgery but so glad we could support you through the repair process!

Gloria
Gloria

It took me a while to realise .... bit it looks to me like you didnt just wash the car.... you detailed it. You guys are just awesome. Thank you

Excellent work Sheen Tullamarine

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Friendly staff and good quality work and on time Highly recommend boys are very Friendly Which was very helpful in the process made the process smooth and easy Will definitely come back

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1 comment
Sheen Group
Sheen GroupSheen Group

Hey Stan! Thanks for your review

C White

C WhiteGreater Melbourne (Inner), VIC

Sheen Malvern - fantastic service as always!

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1 comment
Sheen Group
Sheen GroupSheen Group

Thanks for your review! We love supporting the OTIS foundation by buying their 'little blue towels'. It is great to see our workmanship and service is recognised as well :)

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Promised lots delivered nothing

published

Big deal over nudge bar but fitted grungy number plate covers and glued camera on rather than get new bracket, just so disappointing after promising so much. Maybe you consider

1 comment
Sheen Group
Sheen GroupSheen Group
Robyn

RobynGreater Melbourne (Metropolitan), VIC

Thankyou Rob Scott

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A big thankyou to Rob Scott, south Melbourne for touching up the scratches on the drivers door after we lent the car to our youngest daughter. He spoke with his painter who promptly came out with the matching colour and when I asked him how much he said all good!!! That is service with a smile! Would highly recommend and will be back if the car needs further work

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1 comment
Sheen Group
Sheen GroupSheen Group

Hey Robyn - thanks for your kind words! We love going the extra mile :)

Amazing Job - Tullamarine!

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Ritchie at Tullamarine was great, he provided me with full details of works that needed to be done and made sure I understood the process and what was going to happen, The car came back better then before the accident, the team at Tullamarine did an amazing job on the repair work and gave the car a great clean inside and out. Very highly recommended. Appreciate the great job that was done!

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1 comment
Sheen Group
Sheen GroupSheen Group

Thanks for your review, J. Cole! So glad you were satisfied with the services provided at Tullamarine. It is great to receive positive feedback.

deanvickie

deanvickieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Not very happy with the service at Malvern East Sheen

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My wife was told the car can be fixed in 2-3 days. On the day bring the car to fix she was told will take a week to fix small damage. As I called up just a few days before picking up and I was told it would take another week !!!! For a small damage , it took 2 weeks to fix !!!! If I delivered my car and I was told taking 1 week to fix then I would not leave my car there. It was a mistake that my wife made .... Personally, not recommended as not very reliable

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1 comment
Sheen Group
Sheen GroupSheen Group

Hi Dean - we are sorry to hear about your experience with Malvern and want to ensure we fully understand your disappointment. Please call James at Head Office on 94271666 to discuss. Thank you - James

Luke A

Luke AGreater Melbourne (Outer), VIC

Phenomenal!

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Rod at Campberfield was phenomenal! Not only does my car look like new, they went above and beyond with the little things such as polishing my old headlight so it looked like the new one. Highly recommended.

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1 comment
Sheen Group
Sheen GroupSheen Group

Thank you for your review, Luke! Rod is a superstar!

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Questions & Answers

Nick

Nickasked

Hi. Having repair work on my car by one of sheen center. They can’t provide any certificat on work and struggle to provide crash repair dairy. Should I go to lawyer or there could be less painful way to solve problem?

1 answer
Sheen Group
Sheen GroupSheen Group

Hi Nick,

Thanks for messaging us - I believe you have been communicating with Trevor. I have full faith he will be able to solve and issues you have.

Regards,
James

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