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Sheen Group
4.5 from 172 reviews

Reviews

(143)
(6)
(1)
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(20)
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    4.6 (12)
Beverley

BeverleyGreater Melbourne (Outer), VIC

Excellent work

published

Have had my toyoto corolla repaired by Sheen panels at Reservoir, Both Travis and Michael were most helpful, the repairs have made my car look new again. I am very pleased with the result.

Gill K.

Gill K.Greater Melbourne (Inner), VIC

Efficient friendly service

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Chris at Sheen Malvern was friendly and caring keeping me in the loop while I was waiting for my car to be assessed and fixed. He communicated with me through the process, I didn't have to chase him! Thank you!

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1 comment
Sheen Group
Sheen GroupSheen Group

Thanks for your review Gill! Transparency and communication is key - we are so happy we met your needs :)

Cheryl

CherylGreater Melbourne (Outer), VIC

Totally unaccaptable

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My husband and I had our Toyota Yaris at Sheen about 12 months ago. It needed painting of roughly half the car and the bumper bar to be fixed. The painting was in a word shocking. It started to peel roughly 6 months after initial work was done. When we approached the company they were willing to fix it but charge us another $800. This is not good service and not good practice. In addition the car took nearly 1 month to get back to us. Not good enough just not good enough

1 comment
Sheen Group
Sheen GroupSheen Group
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Great repairs Tullamarine

published

Met with Richie for the 3rd time, as usual service and quality of workmanship was outstanding, highly recommended. Car was presented as brand new condition finishings were highly professionally preformed.

1 comment
Sheen Group
Sheen GroupSheen Group

Hi Marcus - thank you for your review! Great t hear Richie is able to help - he continually exceeds expectations.

Sheen Tullamarine

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Absolutely fabulous service. The staff went way beyond my expectations to make me feel comfortable and to repair my car. I had just had skincancer surgery and they were incredibly kind and supportive. Five star all the way

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2 comments
Sheen Group
Sheen GroupSheen Group

Hey Gloria! Thanks for your review :) Sorry to hear about your surgery but so glad we could support you through the repair process!

Gloria
Gloria

It took me a while to realise .... bit it looks to me like you didnt just wash the car.... you detailed it. You guys are just awesome. Thank you

Excellent work Sheen Tullamarine

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Friendly staff and good quality work and on time Highly recommend boys are very Friendly Which was very helpful in the process made the process smooth and easy Will definitely come back

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1 comment
Sheen Group
Sheen GroupSheen Group

Hey Stan! Thanks for your review

C White

C WhiteGreater Melbourne (Inner), VIC

Sheen Malvern - fantastic service as always!

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1 comment
Sheen Group
Sheen GroupSheen Group

Thanks for your review! We love supporting the OTIS foundation by buying their 'little blue towels'. It is great to see our workmanship and service is recognised as well :)

Promised lots delivered nothing

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Big deal over nudge bar but fitted grungy number plate covers and glued camera on rather than get new bracket, just so disappointing after promising so much. Maybe you consider

1 comment
Sheen Group
Sheen GroupSheen Group
Robyn

RobynGreater Melbourne (Metropolitan), VIC

Thankyou Rob Scott

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A big thankyou to Rob Scott, south Melbourne for touching up the scratches on the drivers door after we lent the car to our youngest daughter. He spoke with his painter who promptly came out with the matching colour and when I asked him how much he said all good!!! That is service with a smile! Would highly recommend and will be back if the car needs further work

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1 comment
Sheen Group
Sheen GroupSheen Group

Hey Robyn - thanks for your kind words! We love going the extra mile :)

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Amazing Job - Tullamarine!

published

Ritchie at Tullamarine was great, he provided me with full details of works that needed to be done and made sure I understood the process and what was going to happen, The car came back better then before the accident, the team at Tullamarine did an amazing job on the repair work and gave the car a great clean inside and out. Very highly recommended. Appreciate the great job that was done!

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1 comment
Sheen Group
Sheen GroupSheen Group

Thanks for your review, J. Cole! So glad you were satisfied with the services provided at Tullamarine. It is great to receive positive feedback.

deanvickie

deanvickieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Not very happy with the service at Malvern East Sheen

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My wife was told the car can be fixed in 2-3 days. On the day bring the car to fix she was told will take a week to fix small damage. As I called up just a few days before picking up and I was told it would take another week !!!! For a small damage , it took 2 weeks to fix !!!! If I delivered my car and I was told taking 1 week to fix then I would not leave my car there. It was a mistake that my wife made .... Personally, not recommended as not very reliable

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1 comment
Sheen Group
Sheen GroupSheen Group

Hi Dean - we are sorry to hear about your experience with Malvern and want to ensure we fully understand your disappointment. Please call James at Head Office on 94271666 to discuss. Thank you - James

Luke A

Luke AGreater Melbourne (Outer), VIC

Phenomenal!

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Rod at Campberfield was phenomenal! Not only does my car look like new, they went above and beyond with the little things such as polishing my old headlight so it looked like the new one. Highly recommended.

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1 comment
Sheen Group
Sheen GroupSheen Group

Thank you for your review, Luke! Rod is a superstar!

Tuan Lam

Tuan LamVictoria

Do not come here unless you got nowhere to go

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It was nice and quick taking your car and then Poor customer services, poor communication they never let you known what happens unless you call them and find out yourself.

1 comment
Sheen Group
Sheen GroupSheen Group
Kevin

KevinGreater Melbourne (Metropolitan), VIC

Not happy customer seevice

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Been accident not at fault, came to see Mark but been 3 weeks haven’t heard anything from him.i had to go different panel shop, i tried to call up but they said just wait .

2 comments
Sheen Group
Sheen GroupSheen Group
Kevin
Kevin

Hi, mark from dandenong Sheen group .thanks

The reviewer stated that an incentive was offered for this review

Great job Fab at Eltham

published

The team at Eltham have always gone above and beyond to make a bad situation good. Fab recently sorted out a situation at their own expense just to keep me happy. Can't thank them enough Liz

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1 comment
Sheen Group
Sheen GroupSheen Group

Thanks for your amazing review, Liz! We love when our customers notice the extra steps we take to ensure they are always happy :)

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Wonderful Service

published

I’ve just received excellent service from Sheen Panel Services Burwood Rd Hawthorn.Without exception all staff I dealt with were professional helpful and polite .The repair was done to a very high standard and I could not be happier Thank you.

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1 comment
Sheen Group
Sheen GroupSheen Group

Hey Jill! Thank you for your review, it means a lot! We are so glad to hear the staff at Hawthorn were able to assist you :)

Natalia B.

Natalia B.Greater Melbourne (Outer), VIC

  • 2 reviews

Body of Car looks like new

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Car looks like what it did when i bought it almost 3 yrs ago. Was worried as my last experience with having panel beating work done was satisfactory..peop could see what panels were repaired but not this time. Im so glad I choose Sheen Croydon with my fav car

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1 comment
Sheen Group
Sheen GroupSheen Group

Hey Natalia :) Thank you for your review! Our minimum expectation is pre-accident condition, but we love exceeding customer expectation!

Chazunguza

ChazunguzaGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent Customer Service

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Besides A1 customer service and a courtesy car, the team at Sheen Panel Service Reservoir did an exceptional job on my Corolla.I will definitely recommend you to my friends and relatives. Guys thanks for a job well done.

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1 comment
Sheen Group
Sheen GroupSheen Group

Hey Chazunguza! Thanks for your review :) Glad you made full use of the accident replacement vehicles. They are lifesavers!

Kevin O

Kevin OGreater Melbourne (Inner), VIC

Some real personal service

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I dealt with a couple of people at the Malvern office and each one was terrific to deal with. Chris is a real gentleman and offered lots of advice and tips about maintaining aspects of the car. He was so generous and helpful to me it left me quite taken aback. He was first class and definitely went the extra mile. Couldn't recommend the team at Malvern highly enough.

1 comment
Sheen Group
Sheen GroupSheen Group

Hi Kevin! Thanks for your review! It's amazing to receive such positive feedback :)

Sorted

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After an inconvenient run-around with another would be repairer Ritchie and Team Sheen Tullamarine came to the rescue. Top job and courtesy car without hassle. Very highly recommended for the best service and workmanship.

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Questions & Answers

Nick

Nickasked

Hi. Having repair work on my car by one of sheen center. They can’t provide any certificat on work and struggle to provide crash repair dairy. Should I go to lawyer or there could be less painful way to solve problem?

1 answer
Sheen Group
Sheen GroupSheen Group

Hi Nick,

Thanks for messaging us - I believe you have been communicating with Trevor. I have full faith he will be able to solve and issues you have.

Regards,
James

Get an answer from our members and Sheen Group representatives

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