Bridgestone Select

Booked four tyres from this shop specifically to fit my aftermarket rims and had an in-person consultation beforehand. During that discussion, I provided the exact hub-centric ring dimensions required for the install and made it clear that if the parts could not be sourced in time, the install could be postponed. Even so, the job went ahead. The… Read more

technicians removed my tyres, swapped the TPMS sensors, and mounted the new rims straight out of the box, only to discover at the end that the wheels could not be fitted without the hub-centric rings. This all occurred right before a long weekend, with the manager not on site. The install then had to be completely undone so I could get my car back, resulting in unnecessary handling of my wheels.

When my wheels were returned, they were already damaged. All four wheel boxes had foot marks on them, and the wheels themselves showed damage that was not present prior to the install, including marks near and on the machined lip. This reflects a clear lack of care when handling expensive aftermarket wheels. The manager later confirmed over the phone that this should not have happened.

While the receptionist was empathetic and did try to help, I did not appreciate being asked whether I had discussed this with the shop I purchased the wheels from. I had already provided the required information prior to the install, and it felt inappropriate to have responsibility shifted back onto me after such a significant error.

A resolution was discussed; they also offered to fix the damage they caused on my machined outer lip and tried to downplay the damage to the body of the wheel that gets covered by the tyres as normal, but in the end, this damage is visible. Based on everything that had already occurred and what was explained to me, I did not believe the proposed fix was worth pursuing, as it would have required handing the wheels back to the same team that had already committed the negligence. I was offered half-price TPMS sensors, which is laughably insufficient considering my $3,000 set of rims was damaged. Saving a couple of hundred dollars in sensors does nothing to address the mishandling or repair the damage, making the offer irrelevant.

I have since taken my car to another specialist workshop, where the wheels were installed without any issues or damage. I am left with damaged wheels, wasted time, additional transport costs, and the inconvenience of sourcing parts myself. Additionally, the manager hung up on me when I clearly stated I never wanted to hear from them again. This was unprofessional and unjustifiable; I was entirely in the right throughout the conversation.

I am extremely p*ssed off with Bridgestone, and this is the last time I’ll ever go to them. The manager, [Name Removed], was a fantastic guy when I first met him. He helped me a lot and even let me come in for free to check for leaks and other issues whenever there was something wrong. However, every time something was wrong, it felt like he was… Read more

avoiding the work over and over.

I went in many times for strange symptoms like misfires, leaks, and check engine lights—symptoms that usually mean something serious. Every time something was checked because of these issues, I was either told to come back in a week if the issue stayed, or that there was nothing wrong, despite having a check engine light with codes, an ESC light, and noticeable problems.

For example, I had an engine swap done on my 2014 Cruze. When I got the car back and started it at the mechanic, there was a check engine light clear as day on the dash. When I got home and used my bi-directional scanner, it showed a lean condition related to that check engine light. While checking the engine bay, I also noticed that my coolant was visibly low.

Before all that, during the pickup of my car, we had agreed on a price when I came in on a separate day to ask how much it would cost. However, when my car was ready to be picked up, [Name Removed] called me and told me there was a “miscalculation” and that I had to pay extra. This was despite me being on a strict budget, which was the whole point of getting a quote. I ended up paying the extra amount after setting up a payment plan, but having the price changed after agreeing on it was not reassuring at all.

On the day of pickup, after finding out about the lean condition, I called them the same day to explain that my check engine light was on. I was told to “give it a week and see what happens,” and basically told that the engine had been swapped so I should wait. I went along with that, but then the car started misfiring.

I called them back and was asked what fuel I was using. Even though I never had issues with my old engine running E10, I told them I was using E10. They told me it was crappy fuel and that it would cause issues, once again telling me to give it a week while ignoring the check engine light and misfires.

During that week, I used my scanner to reset the compensation and idle control values, as they believed the issue was fuel-related. Even after a week and switching to 98 fuel, it did nothing. After another week, despite telling them it wasn’t normal, I went back and was told to come back in a few days and see how it goes. At that point, it felt like [Name Removed] and the crew simply didn’t want to investigate or work on it.

This was especially concerning because I had a very limited warranty. To claim under warranty, I needed a written statement from the mechanic who supplied the engine. Every other mechanic was willing to inspect and actually look into the issue, but [Name Removed] was reluctant to even put an hour into properly checking it.

Then there was the coolant issue. I was charged for coolant on the day of the engine swap as part of the job. However, when I picked the car up and noticed that the coolant level couldn’t even be seen, I raised it with them. I was told the coolant levels were normal and to just fill it with water. I couldn’t even see coolant at the minimum line, and considering coolant is meant to be a 50/50 mix, I was not going to dump two bottles of water into the reservoir.

I had my cousin, who is a certified and qualified mechanic, confirm that the coolant was low and that adding that much water was not correct. I also had another mechanic with over 50 years of experience tell me the same thing.

I went back again, and a worker named Jacob slowly opened the coolant cap while the engine was still hot. The coolant expanded and rose to the top. Issy then came over and said, “Oh, that’s full and it’s up to the line.” He believed it was full because the cap had been opened while the engine was hot. Once I drove home and the car cooled down, the coolant level dropped again.

After weeks of being told the coolant was fine, my car started overheating about a week later, reaching 125 degrees. The fan went into fail-safe mode and stayed on, even when the car was only reading 75 degrees. I drove for a week thinking the coolant was fine, only to find out it was actually very low.

I added 5.5 litres of coolant myself, and everything immediately went back to normal. To my understanding, and based on what I believe, the coolant was never properly filled despite me being charged for it. I filled it to the maximum level myself, and it has never dropped since.

The engine swap was originally done due to a compression issue. Four mechanics tested the engine and all confirmed that cylinder 4 had very low compression. After [Name Removed] removed the engine, he had the audacity to tell me to my face that my old engine was fine and that all my mechanics didn’t know what they were talking about, basically calling my cousin dumb.

According to [Name Removed], he tested the engine and said it was fine and did not have a compression leak. In reality, the old motor had a manifold leak and a busted piston ring. What made this even worse was that I had been dealing with these issues for four months. When stopped at traffic lights on a hill, my car would jump with RPM fluctuations because one cylinder was not firing.

I had even brought the car in for inspection with an ESC light, a check engine light for a lean condition, and a cylinder 4 misfire, yet I was still told they couldn’t find anything. Apparently, according to [Name Removed], the car was “fine.” This is complete bullshit, especially when I have proof of a cylinder leak and was present when the compression tests were carried out.

At one point, when I believed coolant was leaking, I was told to bring the car in so they could check it, only to then be told they didn’t even have a coolant pressure tester. I genuinely don’t understand what kind of mechanic doesn’t have a basic pressure tester.

Because of all this bullshit, I had a friend step in and send a long email directly outlining the issues they caused. [Name Removed] then told me the email was “intimidating” and rude, and claimed it was an insult to the guy who did the engine swap.

I was also sent to someone who does safety inspections in a dodgy way because [Name Removed] didn’t want to get in trouble for passing my car while it was unsafe. He sent me to another inspector because he had lost his licence to inspect vehicles after passing cars that weren’t actually safe. He knew this person would pass the car.

What really p*ssed me off is that I never thought [Name Removed] was the type of person who would do this to someone just trying to get by. At the time, my car had two completely worn tyres and an oil leak, yet it still passed. [Name Removed]’s exact words were, “I know a guy that can be a bit lenient,” like some sketchy dealer in an alley.

I have genuine proof of these allegations, and if I receive a response claiming this is not true, I can back it up with official documents that prove otherwise. Do not go to Bridgestone Ingleburn.

I will be contacting head office, Fair Trading, and the Department of Infrastructure, as this is very serious. My engine could have warped, blown a head gasket, or suffered major damage, none of which would have been covered under warranty.

If anyone else has had similar issues, I strongly advise you to contact head office. If you’ve had work done there, please get a second mechanic to check it.

FYI, whether coolant was poured in or not, it does not make sense for coolant to disappear with no leak, especially when I received my car with no visible coolant in the reservoir. I should have known better.

Great Instant Save by mechanics – A unusual brake light problem immediately diagnosed & fixed by knowledgeable mechanics here,in 15 mins.A great save of a otherwise- ruined day Thank You.5 visit here & never let down,from now they're my permanent mechanics.FEM FATALE

dishonest – few months ago i bought 4 tyres with a package of service from this shop that includes one free flat tyre fixing. today i had a flat tyre and i went there to fix it and the manager firstly said they are too busy to fix it and when i insisted he said that my car has never been in their shop, but when i tried to show him the receipt he asked me to pay $50 instead of honouring my entitlement for one free fat tyre fixing.

Bridgestone Direct No Thanks! – Took my Lancruiser for a wheel alignment as was pulling and slight tyre wear. Drove home not really any different but didnt return as was driving to Melbourne in the morning. Was the same all the way. Got home and sold the car as was for sale. Then I bought a NP300 Navara same issue, thought I'd try them again and see if they can get it right???… Read more

Same again!!! Complained and they offered to do again but I reckon 2 goes is enough, I wonder if they actually did anything at all? So Bridgestone do the right thing, refund me 2×$95 for doing nothing and I'll remove my complaint. Anyway pic is what's left of my Bridgestone Direct wheel alignment! Never again!!!

Horrible customer service. extremely very bad manners – I am here writing a review regarding Bridgestone Select Tyre & Auto Coolaroo, 3/1500 Pascoe Vale Rd, Coolaroo VIC 3048, Because they keep on deleting my review about them and what they did to me. And this approve how much they are a group of unreliable creatures. On July 2024, I was intimidated, harassed, and bullied inside Bridgestone Select Tyre… Read more

& Auto Coolaroo by the staff there. All the staff in this shop are Indians. The leader’s name of this uncivilized, savage, and ignorant gang in this shop is: [Name Removed]. All the [Content Removed] in Bridgestone Select Tyre & Auto Coolaroo, 3/1500 Pascoe Vale Rd, Coolaroo VIC 3048, were mind blowing by having extremely very bad manners, No morals, No principles, No humanity, No ethics, No respect for the customer.

Poor service – Booked for a Puncture and tyre rotation. Arrived at 0955 nobody on desk, waited 25 minutes till someone emerged. Took till car finished waited till 1130 before someone came out. Price was good but service lacking. Perhaps staff shortage caused the problem. Benefit of the doubt as they had been good in the past