Tyres with a wobble
Bought 4 new tyres and when the speed reached 80 kph the car experienced a very noticeable vibration. Took back to BS who checked wheel balance...all OK but still refused to believe me so I took the mechanic for a drive who confirmed the vibration. Referred to HO who booked me in to a BS site in Rocklea and spent 3 hrs while they investigated. Told me tyres were ok so it was my imagination. Vibration still remained. They have spent more than the tyres are worth to prove they are right. What a joke! this has dragged out over 18 months with my emails not being answered.
Have reverted to the original Continential Tyres and guess what....NO vibration.
All I can say the BS is not Bridgestone but crap. Never again.
Poor service beyond a joke
Booked in for wheel align at 830. Vehicle went on at 920.
Charged me $10 extra to adjust a part that is not on my vehicle.
Vehicle pulled to the left and I had to stop on the hiway to shut the
bonnet they left open. Poor Service
Can I put minus stars
2 different locations, 2 wheels hanging on by 3 loose wheel nuts after 3 studs sheared. Can bolts left loose meaning the wheel moved randomly and the car was dangerous. No apology, they pretended to fix it and no reply from head office. We used to love them but my whole wheel nearly came off on the freeway. And it was the second time... Please get your alignment and balance elsewhere. An independent company confirmed how badly they had messed it up and fixed it. So disappointed
They are completely incompetent
They are completely incompetent you will regret going there 100% also they put the wrong tyres on the car and after you drive the car and take it back they won't give you a refund all the tyres are faulty now on the car its in a bad way now I have to go to another tyre place to get them removed and pay them as well I lost $1400 all up from this
Prices are high for service as compared to other Bridgestone store
I did my car tyre alignment from BROWNS Plain store they charge me $75 and when I check with other store they were charging $55 for all 4 tyre so I ask the store manager why there is so much price difference he said because everything is costly as they have already started the wheel alignment I cannot stop them.
Service is good but in terms of price you cannot trust them as I am there regular customer but still after this experience is difficult to trust them.
Faulty tyre no help
Nice enough people to deal with,
Issue arose after paying $1000 for new tyres, under a month later and i have a crack the full length of tyre wall. Previously i had worked in the rental car industry for 5 years seeing and checking faults with thousands of vehicles a year and never came across such a default. After sending an email with no reply i called up to get what i thought would be a time to have it replaced. Then told to come and they will check it. After checking it and sending a pic to supplier/middle man (not manufacturer), the manufa...
Incredibly professional, timely and friendly. The price was more than reasonable and they offered other advice on my car. Friends have had the same fantastic experience.
I was really impressed with their product knowledge and advice. Highly recommend the gents at Victoria Park, Western Australia.
Price quote change with no notification
Rang and got qoute. Dropped car off and same qoute. Picked car up and additional price as they said tyres they qouted us on were illegal for vehicle. No phone call to explain or get our ok to proceed. Not happy. Will never go back.
Expensive repair not needed
Previous services were more costly than first quoted example $230 plus another 100 unexpected. Then had tyres replaced and wheel covers fell off within a week -not Bridgestones fault as the covers were old. Months later i reported my car a diesel had some bursts of smoke and took it in for a checkup they assessed that it was a very serious problem with valve stem seals piston rings and engine need a head rebuild etc the cost from $1200-1700. The bridgestone "specialist guy" could hear a problem that the diagnostics tool did not pickup- cleaver lies. Took it to another workshop and they told me it was nothing serious but may need a DP filter clean if it reoccurs.
Don’t go to Bridgestone tires or Davey tires in kununurra
Bridgestone tyres Kununurra .....also so known as Davey tires......don’t go there absolutely rip offs and totally intimidating. Rude and poor service... while waiting two hours I saw a lot of disgruntled people being lied to and let down......the guys working there did not give a toss that they had forgot to order parts for people....like it or lump it attitude.....
..much better options else where in Kununurra any where would be better than this dive
- Verified customer
As I have read in previous reviews dishonest and have no idea. Was over charged!
As I have read in previous reviews dishonest and have no idea. Was over charged! Was given and charged for a car safety certificate $41.00 that said failed. Also charged $311 for a $165 service. Oh reason for failed safety certificate was brake lights not working but Bridgestone select did not have replacement globes and bald tyres that I purchased 18 months ago. This is know in the industry as padding the Bill!
Dishonest or just have no idea about tyres
i have been to 2 Bridgestone Select shops (for my 2 cars) and both times, they were very dishonest which resulted in maximum tyre wear (massive wear within 20k km even though most are interstate drive). i now go to JAX and that's the best move i've done.
Purchased a new set of the top of the range Bridgestone tyres from the somerton store, was told they would be a good tyre
Tyers only lasted 12,000 ks, was clearly a rapid wear issue, the manager told me the tyres were a luxury tyre not a long lasting tyre
refused to replace the tyre
would strongly recommend using another tyre
A friendly and efficient experience all around.
Online quote on a couple of products was quickly done and car booked in. Great price, service and cheerful staff from Wooloongabba branch for 4 new tyres and wheel alignment. Just a friendly and efficient experience all around.
I recently had some work done on my car at REDBANK PLAINS. Very happy with the final outcome and found ALL staff to be a happy bunch! No problem for them to answer my queries and explain what was done to get my car roadworthy again. So a BIG 'THANKYOU' to Bridgestone Redbank Plains. Shall be going there again and recommending this particular branch to my friends.
Bought a Promotional card ($170) for Bridgestone Aust. Service. Big mistake ! We took the car for a rego check & 40,000 service & were told we needed new shock absorbers on the rear & 3 new tyres. The car has done 39,000 easy road km's. It is a Lexus RX350. We had some extended warranty left with Lexus so took the car to Lexus to get their opinion on the shocks. NO we don't need new new shocks. Lexus would have gladly done the work to get payed by our extended warranty company but showed us photos and NO oil leaks from the shocks ! Rang to a...sk Bridgestone to clear our 6 year old car for rego as they had completed the service which was $425. NO Way would they pass it so took the car elsewhere and it passed no problem with the tyres on it which were above the tread measurement and no replacement shocks. The workshop consumables were over priced and an extra hour labour added. Only 2 hours labour was covered with the promo card. When questioned about the shocks being OK the manager insisted they were leaking oil. We will toss the promo card away and would never go back to that workshop.
- Verified customer
CONFUSED DEALER RUNS OWN SHOW
Bought 4 tyres with wheel aliment Serinity Tyres in order to get Benefits Program and 50000km warranty.
After wheels fitted and payment done I was advised that they dont cover whole part of the benefits as per the Benefits Program leaving me no choice but to refer to Regional Office. Was assured by Bridgstone Australia it covers everything if the store accepts the Benefit Program. 1 week later I get a puncture through a steel pin ( which most likely happen around that area) and went to the shop and was charged for the repair. Rang and emai...
WORST CUSTOMER SERVICE
I actually used to love Bridgestone, good service and price. In the last year its been nothing but disappointment, Worst customer service and horrible manners on the phone. After an issue with the spare tyre which I didn't blame them for, just wanted to know how it would happen. I was told a note was put on my file for future services as a gesture of good faith. Rang today and was spoken to appalling and was brushed off when asked about previous gesture of good faith and was told to go elsewhere. Well I think I will then thanks
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