Review your last buy on ProductReview.com.au
BrightZone Cleaning is no longer operating/trading. See the Best House Cleaning Services.
BrightZone Cleaning

BrightZone Cleaning

 Verified
BrightZone Cleaning
3.5

24 reviews

Positive vs Negative
67%33%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See allThumbnail
Rates and Fees
1.7
Job Satisfaction ?
1.0
Timeliness
1.0
24 reviews
  • Thumbnail
  • Thumbnail
Pugsy
PugsyVIC3 posts
  Verified

Damaged Walls – • chipped the plaster of the wall in the main bedroom.

Jill
JillQLD3 posts
 

Absolutely disgusting service – The worst company ever. Apart from the times when they didn’t turn up on time and changed the times around, the work they did to clean a one bedroom apartment with a few milk / coffee stains on the carpet was disgusting. They guarantee your bond back but as my agent didn’t get back to me for 7 days they wouldn't do a thing about the stains still… Read more

in the carpet. I sent them the photos the agent took and they wouldn’t come back to rectify. The agent organised a steam clean and the stains were removed. This was taken from my bond. This company has bad communication and obviously don’t steam clean your carpets as they promise. I have never had a problem with my bond before.

Caspar
Caspar
 

Would not recommend ever!!! – The worst cleaning company I have ever dealt with and heard of. Very unprofessional. Failed the first end of lease clean, after dodging my calls and emails they finally come back for the second clean for 50 mins in total and still failed to clean the property to a decent standard. I would not recommend anyone going with Brightzone. The… Read more

response time with there communication is also very slow.

My 2 bed 2 bath townhouse was left with bits of dirt, dust and spiders webs over multiple rooms.

They had marked the walls at the front door probably with steam cleaner or something and took no justice.

The showers weren’t touched so there was still grout, not even the stair case with cleaned of foot print sticky marks.

That’s not even the start of it.

Rating 0 out of 10000

STAY AWAY

  • Thumbnail
  • Thumbnail
  • Thumbnail
JK S.
JK S.VIC5 posts
 

Unacceptable quality and work ethics – Before I start, I want to say that I rarely leave negative reviews. I don’t want any business to lose revenue in this trying times. However, BrightZone has done an exceptionally terrible job and have caused us a lot of headache. Hence, leaving this review so that everyone is aware. We’ve also filed a formal complaint at the Consumer Affairs… Read more

Victoria. Please do not pay them until you inspect the quality of their work. Or at don't pay the full amount until you get your bond back or hear from the realestate agent.

We used BrightZone's services to have a 2 bedroom unit cleaned on the 29th Aug. 

We were initially quoted a price of AUD 341 for a 2 bedroom unit. I’m happy to provide their email quote for your reference. We weren't told anything about a fee increase after inspecting the house on the phone. It was in the fine print and we accept that. Still it was an unprofessional thing to do.

On the day of the cleaning (29th Aug) the cleaner came and quoted us a price of 800 + GST. We were a bit speechless as it was very last minute and a massive increase in the cost!! The cleaner claimed that the house was too dirty. Whenever anyone moves out of a house after 3 years, it's supposed to be dirty. If we had to leave a clean house, what was the point of paying a cleaning service? The realestate agent's cleaner had come a week earlier and quoted us 540 after inspecting the house!

We talked to [Name Removed] (manager at Brightzone) and he finally agreed to do it for 600 plus GST. We had to agree as it was very last minute and we had to surrender the keys on the 31st. This was almost like being blackmailed. Regardless, we had to agree.

We went to inspect the house on the 30th evening (Monday) and found that he had done basic minimal cleaning. We can even accept some of the stains on the carpet or wax marks etc. 

However the walls were dirty. The doors were untouched. These are all covered under their end of lease cleaning package. When we called [Name Removed] he agreed to send the cleaner again the next day. All the while Sunny and team kept reminding us that our house was dirty.

We had to take a day off (Tuesday, 31st Aug) at work to go and wait for him to finish the job. He came but he was in a hurry and left within 30 to 40 minutes. He also claimed that [Name Removed] had advised him to do just the kitchen. Anything other than that would cost us an additional $240! The real estate agent went to the house on Wednesday to inspect and couldn’t accept the house in its current state after BrightZone’s cleaning.

It was a humiliating experience. When we contacted [Name Removed] again he wasn't very friendly. To be fair he did offer to send the cleaner for the third time, but we didn't have the time or the patience to go through with it again. How could we trust his team to do the job well at the third attempt? Our real estate agent charged us another $330 for cleaning and we can’t blame her.

We looked at the photos sent by our realestate agent and it was quite embarrassing. Even some of the skirtings are dusty. We could've done a better job than their company. Their own quote claims to cover cleaning cupboards, doors, skirtings, powerboards, inside windows etc are part of the end of lease cleaning.

I feel like we've wasted a lot of money and a paid annual leave on this for nothing. We spoke to our real estate agent and she recommended that BrightZone should refund our money for this job as she charged for cleaning again. We looked through their Google reviews and found that [Name Removed] had left a 5 star review for their own company. In hindsight, we shouldn’t have trusted some of the other 5 star reviews!

I've left the same review on their Google listing.

Anna H.
Anna H.VIC
 

incompetent cleaners, aggravatingly unprofessional management – I hired them to do a end of lease cleaning and all I got was a man with windex and paper towels, wiped some counters and called it a day. Nothing was properly (or at all, I suspect) cleaned.

BrightZone Cleaning
BrightZone Cleaning    

We regret to hear that our service did not… Read more

Ramandeep Kaur
Ramandeep Kaur
 

This is perfect professional cleaning – I am here to give 5 star rating & good review to Aman's team, Extremely satisfied with the work Aman's team done at my property. I can say anything good for them, they were highly professional girls. They have handled my property beautifully and thoroughly cleaned with latest equipment and harmless chemicals. My agent was very glad to seeing this miracle and asked me to give their visiting cards. Show reply

Anmol
Anmol
 

That's the perfect – Unbelievable service! Thank you so much for amazing customer service & cleaning our massive hows in one day which I thought will take more then one day.Both the cleaners was very humble,professional, expert and affordable. I will say Magical performance done at my propert. You guys are really very hardworking people as It was very hard for us to… Read more ·  1

clean this property.

Cleaners have cleaned walls beautifully as well as kitchen range hood which was extremely dirty, yesterday I have got my bond back as well because our owner was so pleased and I am so happy, so as I promised if my property agent satisfied with the services then I will give you my best review. You guys deserve appreciation more than this. No more words left but my best wishes with you always. Thank you once again look forward to hire you guys in future definitely.Much appreciated!

Aman
Aman
 

Perfect – Awesome! What an immaculate cleaning done by Jass. Jass's team were fantastic, communication level was extremely professional and they have done marvelous job. Punctual, Reliable, Trustworthy, Affordable and professional, I was surprised to seeing their mannerism in cleaning, they have detailed from top to the bottom and corner to corner.… Read more

eventually I have got the my security amount back just because of them and didn't bother me at all. I will go to book them for regular clean my new place every Sunday, Much appreciated Jass and team. all the best.

Prabhjot Kaur
Prabhjot Kaur2 posts
 

Fully recommend Brightzone for End of lease cleaning. Love there work – Fully recommend Brightzone for End of lease cleaning. Love there work. Very execellent service and professional work .highly recommend if someone looking for lease cleaning and any cleaning work.Good work Show reply

Om Arora
Om Arora
 

Thanks for job – Highly Recommend Harry. Keep it up Harry. Very professional and upfront explained which products will be using and extent of cleaning. Special treatment with carpet and bath. Once again Thank you. Show reply

Jatin
JatinVIC
 

Good job – Detailed cleaning done by efficient and professional workers. Each area of the house kitchen, toilet etc was given its due importance. Highly recommended if someone is looking for cleaning done without stressing themselves. Show reply

SAKSHI K.
SAKSHI K.VIC
 

Perfect! – I would like to share my experience hiring cleaners from Brightzone cleanibg for my Investement property. The Tanent’s left the place was a nightmare but the way both Khanna & Sidhu clean the dirtiest place to a brand new look win my heart. I was thinking of hiring painters to paint the walls. But I don’t know what product they use and just in… Read more ·  1

$100 extra they clean all the house walls which is now no need of repaint. Bathrooms & kitchen oven was the big issue and now they look shiny and clean. My new tenants will be glad to live in a neat & clean place.

Navjot Singh S.
Navjot Singh S.VIC
 

Perfect cleaning – We engaged with Brightzone cleaning this year.The cleaners come twice a week to clean our office. We have had no issues cleaning has been consistent & upto the mark as we expect.Our staff is very satisfied with the cleaners work and we have noticed a big change in cleaning standard as compare to the previous company. We do recommend them if anyone needs office cleaners. Show reply

House Cleaning Services

Find out how BrightZone Cleaning compares to other House Cleaning Services

Know better, choose better.

Compare all
Kanwal K.
Kanwal K.VIC
 

Excellent Cleaning Service – Excellent service given. We had a cleaning done by other company first but our bond was not approved then we call Bright end of lease cleaning who booked on last minute and came same day to do the cleaning. The job was done exactly how we want. We will use them again and again. Show reply

shivanya s.
shivanya s.
 

cleaning – Excellent end of lease cleaning service friendly, professional and thorough. Our house is spotless with great attention to detail. The cleaners was on time & before they finish they called us to show what they did. When we came the house was like a new look.We are so impressed with the results. Would definitely recommend a happy house. Show reply

vijay s.
vijay s.VIC
 

Cleaning – 10 out of 10 for cleaning my house. Best ever company who send nice couple to clean my place who knows their job like they are doing from so many years. Without telling them anything they done a fabulous job. I got my full bond back from my landlord. The agent & landlord both was shocked when they seen a shiny dust free house because they visited… Read more ·  1

a week ago when the house was in very bad condition. Agent took the number of the Bright end of lease cleaning to use them for there clients. Many thanks to whole team of Bright.

Vashudev R.
Vashudev R.VIC
  Fair Incentive

Cleaners – Affordable prices & great result given by Bright bond cleaners. They looked after us like it’s their own home. Full marks to Shivang & team who reached on time, then please us with brilliant effort to remove the mould in our bathrooms & kitchen tile grout which was the main concern for us. My good wishes are with them & I will recommend them to everyone. Thanks Show reply

sunny
sunnyVIC
  Fair Incentive

perfect service will highly recommend – Normally I don't give any company 5 stars but Bright end of lease team gave me such an great service & customership so I could not stop myself to rate them.Both the cleaners & the operator impressed me with thier professional way of work,very resonable price & comunicate polite enough with full detail for what they are charging which is enough to convince anyone.Fully recommend them to all my mates & family. Show reply

Lisa
LisaVIC2 posts
 

Avoid Avoid Avoid – *Avoid Avoid Avoid*. Do not use Brightzone. Unprofessional, rude, threatening and harassed me for payment before job was started. Limited english skills and told me that if payment was not made right away it "would not be good for me" and "for Gods sake pay the money", when I stated money would be paid once job was complete, I was told "No, you… Read more

might run away". This is embarrassing and an outrageous assertion. Constantly harassed me after-hours via text messages for payment.

This was a end of lease clean booked for the day of vacating. Job was booked for 9am. Manager attempted to cancel the booking at midnight the evening prior to job being done, breaching our contract. Job was rescheduled for the afternoon, however, cleaners were given incorrect address, were late and work incomplete and now after-hours and keys had to be returned. Manager contacted me all day demanding payment and shouting, screaming and behaving in an atrocious manner. Will never use again and this company should be avoided, if not, completely closed down. Unprofessional and no receipt was issued after payment and repeatedly being harassed for payment. I will be making a complaint with the ACCC.

Jessie
JessieVIC
 

This is perfect for Canopy Grease Cleaning – It’s very hard to find perfect Canopy cleaning company in Melbourne.Previously I hired 2-3 canopy cleaning companies. But, they were unable to provide good clean, they couldn’t remove all the grease from the canopy hood. Last month, I had taken canopy cleaning service from Brightzone Canopy Cleaners and they did fabulous job on my range hood,… Read more ·  1

ducts & exhaust and now it’s seems like a new canopy hood. Stainless steel shining again. Am very happy to recommend Brightzone to any who is looking for Canopy Grease Cleaners.

Declan
DeclanSA2 posts
 

This is a scam – TL;DR The Adelaide branch of this business is a scam These seem to have 4 plus star reviews on many review websites and so hired them to complete an End of Lease clean. They asked for money up front which at the time didn't sound alarm bells and it became a harsh lesson learned. The price was a premium price as well over 500 dollars for a 4… Read more

bedroom house. The first time they came to the property they didn't clean cob webs out of rooms, surfaces in wardrobes, the floors they moped were still dirty, they cleaned kitchen benches before cleaning the oven and range hood, and placed the dirty range hood and oven grills on the previously cleaned surfaces, they preceded to not clean the oven and leave all the dirty stuff on the benches, dishwasher wasn't cleaned either, I would liken the clean to a poorly done fortnightly clean you might pay $100 for. when asked to return they did and were given a list of things they needed to complete, they returned with only a cloth and surface wipe, wiped the surface and tried to leave when they were stopped they went back in and moped half the floors. we failed the inspection and when confronted they refused a refund and said they would return. I gave them the inspection report detailing the things needed to be done. The owner saw them enter the property and clean nothing. this leads me to believe at no point did they intend to fully clean the property only feign commitment, until you give up and stop hassling then for a refund. I don't recommend there incompetent team for cleaning nor their management who tried multiple times to tell me the reason we failed the inspection was because the house was old and beyond cleaning, don't know how the age of the house stops a cleaner from dusting surfaces and cleaning cobwebs.

BrightZone Cleaning
BrightZone Cleaning    

Thank you, for giving us feedback. But we are… Read more (+1 reply)

Amelia  Stewart
Amelia Stewart
  Verified

Best End of Lease Cleaning Melbourne – Such a fabulous clean carried out, thank you. No faults at all in their cleaning work. They showed dedication to clean the kitchen and appliances, a tough job which took 3 hours alone. I was really impressed by Brightzone Cleaning and the hard work delivered by the cleaners! I will use their end of lease cleaning in the future and would recommend them! Show reply

Anna
Anna
  Fair Incentive Verified

Best service ever! – Exceptional service! Thoroughly clean & offcource great admin. Easy to book- respectful, diligent and friendly. Highly recommendable - very professional cleaners. Brightzone cleaning company is the best one. Best time management & punctual. Show reply

Karina-may
Karina-mayQLD5 posts
 

Bond cleaning – I don’t recommend this company unless you want to be overcharged for a average service. Cleaning cost well over $500 Go elsewhere there’s plenty of company’s that don’t do this to people .

BrightZone Cleaning
BrightZone Cleaning    

Thank you, for giving us feedback. But we are… Read more

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.