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Jarvis

Jarvis

VIC, Melbourne, NSW, Sydney, QLD, Brisbane, etc... (See All)
4.2 from 892 reviews · View Statistics
See the Best House Cleaning Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Jarvis

Reviews

  • Rates and Fees
    3.4 (109)
  • Job Satisfaction
    3.3 (119)
  • Timeliness
    3.5 (120)
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Disappointed

published

I booked with them for Friday, then invited guest for weekend and asked my employer to work from home on that date . All arranged all things then on Friday morning at 7:30 called me informed me the cleaning schedule has been canceled easily, but if i have canceled definitely i need to pay for penalties. Which i can see most of the customer are disappointed for canceling…

Job Satisfaction
1/5
Timeliness
1/5
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The reviewer stated that an incentive was offered for this review

Carol G
Carol GSouth East Queensland, QLD
  • 2 reviews

What a disappointment

published
Rates and Fees
1/5
Job Satisfaction
1/5
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Ros
RosSouth East Queensland, QLD
  • 2 reviews

Unprofessional and Inexperienced Service

published

I asked for an experienced cleaner for my property. This was not the case. My experience with their service is as follows:
Cleaner did not clean above head height
Mirrors were smudgy
Kitchen appliances e.g dishwasher/microwave/rangehood were not cleaned
Glass tall cabinets in kitchen not cleaned
Floor mopping was very saturated on timber floors
Cleaner only arrived in Australia 3months ago
All cleaning jobs are organised out of Melbourne and not locally in Brisbane
Overall I was very unimpressed with the lack of timely communication and quality of cleaner.
I would not recommend this cleaning service.

Job Satisfaction
1/5
Incentivised Review No
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Patricia Taylor
Patricia TaylorGreater Melbourne (Inner), VIC
  • 2 reviews

Patria Taylor Review

published

I am very happy once again today 17th March 2022 with Wilasinee. She has an excellent work ethic and completed the cleaning of my home in the 3 hours allocated.
Thank you once again.

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
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The reviewer stated that an incentive was offered for this review

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Rosemary C
Rosemary CAU
  • 2 reviews

so unreliable

published

3 times now the cleaner has not shown up. The replacement cleaners do not show up. No notice of not coming. Annoying because I stay home intentionally to be there and arrange my day around it. The cleaners change all of the time. Most seem like backpackers. Admin don't care and don't even apologise. When the cleaners do come- they do a reasonable job. The last lady was great will have to say but seemed like she wasn't happy about working there either.

Rates and Fees
3/5
Job Satisfaction
3/5
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Daars Nada
Daars NadaGreater Melbourne (Inner), VIC

Poor cleaner quality and bad customer service

published
Rates and Fees
1/5
Job Satisfaction
1/5
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Shay
ShayMetropolitan Adelaide, SA
  • 7 reviews
  • 5 likes

Not at all impressed

published
Rates and Fees
3/5
Job Satisfaction
1/5
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Cleaning

published

She done good job, however I was hoping she going to do the kitchen as it is part of the house too. She was friendly. Thank you I might book again.

Rates and Fees
3/5
Job Satisfaction
4/5
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lynne trunzo
lynne trunzoSydney, NSW
  • 6 reviews

Just terrible. This cleaning company is best to be avoided.

published

Inefficient! 2hr to clean bathroom once and 2hr to mop 1bedroom tiled unit next time (should take 30min max). Threw out deodorant & shampoo because “they were on the floor”!?! Bad

Rates and Fees
1/5
Job Satisfaction
1/5
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Lambrina G
Lambrina GGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Yet another dissapointing 'cleaning' company

published
Rates and Fees
3/5
Job Satisfaction
1/5
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Worst service, over charged and then spent time cleaning when they left

published
Rates and Fees
1/5
Job Satisfaction
1/5
Similar opinion? Write a review on ProductReview.com.au!
Ahmed A.
Ahmed A.Greater Melbourne (Inner), VIC

Excellent cleaning again!

published

The cleaner she came on time, friendly and worked well for the 2 hour cleaning.
This company has great customer service and they always try to give customers 5 star service.

Rates and Fees
4/5
Job Satisfaction
5/5
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Unhappy person
Unhappy personGungahlin 2914, ACT

unreliable service

published

Initially, I was very happy with their services, until the Butler resigned.  Thereafter I was sent two inexperienced cleaners that were not trained and I learned that they joined the company only two weeks before they were allocated to me.  The third cleaner cancelled the morning of the scheduled clean.

Rates and Fees
4/5
Job Satisfaction
1/5
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KSS
KSSSydney, NSW
  • 3 reviews
  • 2 likes

My butler is perfect!

published

My butler is great. She is cleaning everything really well and pays attention to detail. On top of that she is a lovely girl and pleasent to be around because of her big smile.

Incentivised Review No
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Client
ClientSydney, NSW

Twice cancelled.

published

Cancelled on the morning twice. I understand with Covid it is hard but you either run a business or not. The admin people are nice and polite but clients expect a service of booked.

Incentivised Review No
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Questions & Answers

Mary
Maryasked
Jarvis

How much to is for 2 hours on forthrightly basis? If I am contract can I cancel anytime without penalty? Also like to try cleaners first before commuting? Area Mitcham Victoria.

No answers
Nathalie
Nathalieasked
Jarvis

Worst company ever.
I wish there is 0 star so i could use it. I change my plans so the cleaner can come on that day.
I received a call one hour before her schedule that they need to reschedule a cleaner for next week.
I don't recommend them.

1 answer
Laila B.
Laila B.

Agreed . Terrible communication and unclear

Imahass
Imahassasked
Jarvis

A cleaner was supposed to be here at 2pm to clean my house for 2 hours. Someone called back eventually and advised that a cleaner was allocated and they would get someone to call me back. 2 hours later, still waiting!! Cleaning needed to done today. Not a good first impression, when I was looking for a regular clean.

2 answers
Wanda
Wanda

I’m sorry to hear that. The person that was assigned to my home came earlier and finished earlier. They were here for about 3 hours. I was very impressed with the cleaning. Maybe give them another chance.

Imahass
Imahass

Still waiting to be contacted. Tried calling, emailing and messaging! Nothing!

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