Jarvis

Thief of a cleaner – This seems to be have subcontracted out to Whizz. Cleaner turned up with no / zero cleaning products. Unfortunately the cleaner liked some of mine so I have had my window cleaner taken for the shower. If something is taken now I have no trust in them coming into my home. Previously cleaners had a police check done on them. Jarvis and co. do not… Read more

provide such a check despite my request. Having raised the matter with the office I have not received any remedy or solution to date, but they are keen to charge me for more cleaning service despite my emails and concerns...

80% chance you'll get a useless cleaner – The first time i ordered them, i got a guy called Thiago in Victoria. He was awesome. Every time, good clean, got on with the job. The next person spent 2 hours cleaning the bathroom The next person after that called me to ask if I can look up the busses as she couldn't find the place The next person was a professional duster. Spent 1h15m cleaning… Read more

2 bathrooms. One used every day for 6 weeks, the other barely used - was able to find a fly on the window ledge and debris. For the next instance I ordered at 8am, the cleaner took the job, and then asked if i can reschedule to 4pm.

Jarvis/Whizz cleaning are not professionals. They are useless beyond measure hiring anyone that has held a rag in their hand. The company (Whizz) on the phone will say anything to keep your business.

This is just my experience over the years hoping that one day they'll send a good cleaner.

Superb service – The two Ladies who have cleaned my house were meticulous and neat. They did a better job than I could do and I like cleaning. Easy to communicate with the company and professional at all times. Love coming home after work when the cleaning has been done, my favourite day of the week. Would highly recommend the service.

Good job – I have been using Jarvis to clean my house since November 2022. Finally they have found me a cleaner who does a great job and who can come regularly.

Monica completed an excellent job – Monica completed an excellent job cleaning my unit last Wednesday. I have a list of items to be undertaken and she followed them meticulously and I was so appreciative of a job extremely well done.

This is one of the worst companies – So we signed up for a regular cleaner. On their website they say they will mostly provide the same cleaner each time. That didn’t happen we had a different cleaner EVERY single time. We paid extra for cleaners to bring their own equipment 9/10 they didn’t. Which meant the cleaning wasn’t done properly. To add salt to a pretty bad wound… Read more

already. There were multiple occasions where the cleaners didn’t turn up. And then they did turn up stay for 50% the time and leave early.

We had items broken. Black stains left over our walls.

It was quite possibly the worst cleaning service. It is also quite suspicious as they seem to operate under two separate names - Jarvis Clean and Whizz clean.

I would avoid at all costs.

The worst agency ever! – So unprofessional. We had cleaners cancelled three times (on the day when they were scheduled to arrive). One time cleaner arrived 1.5 hors late (for a job that was supposed to be 2 hours!) - the whole time being on the phone to my husband (as the agency doesn't coordinate their cleaners).

Disastrous, Incompetent Service – Scheduled house cleaning Wednesday via email -- no show. No prior updates from the company and when I reached out via email I was informed it was my fault for failing to confirm via email the day before. I rescheduled for Friday. Company levied a "last minute charge" for the pleasure. Didn't have much choice as we had to be ready for a big event… Read more

Friday evening. Cleaner a no show again. Claimed they were sick. No email -- company informed me it was my fault for failing to provide them a phone number. I'm just so glad I had taken the day off to wait for them, as I now had the time to scramble and clean the house myself.

House clean – I can't praise this company enough.They are very prompt and are very good at what they do. They ask you if you're satisfied with the job they've performed for you. 5 stars all the way. The cleaner who comes is always polite and always puts the equipment back in it's spot they do a fantastic job everytime.Very very very highly recommended. 5 stars

Another excellent job done – The cleaner had changed to time of our service from morning to afternoon due to a commitment in the morning. They turned up at the time organised and job was done perfectly once again so no complaints at all.

Professional and comfortable – In my time as a customer of Jarvis/Whizz, I have been pleased with the professional and comfortable experience of regular fortnightly cleans by the same cleaners, and the ease and promptness of text communications between bookings.

Fantastic Service – Each fortnight my allocated service team member attends & what an amazing job she does. She has shown flexibility if times, the day or an added service is needed to be changed or required, this has been very helpful indeed. Wishing Shinae & Jarvis a Merry Christmas & Safe New Year. Thank you.

This is perfect – I am really please with the service I received today. Cleaner did a fantastic job. The staff are responsive and provide good quality customer service at a high standard.

Impossible customer service and poor interface – I received a Jarvis Gift Voucher and set up my profile accordingly. Since then, I have tried to log in but failed. The password was wrong. The email wasn't recognised. Then the email was recognised but not verified. 3 days of trying to verify but no verification email. Thought I would start again by logging in / signing in via Facebook only to be… Read more

told that this feature isn't available. Tried emailing their help email address but no response. Called but the operator despite recognising my mobile phone number could not control the verification to allow me to manage my experience via the web or an app. Operator could get someone to call me back from the right team but couldn't tell me when that call would come in. I cannot review the actual service but I have been trying to access their service for some time now with zero success. So far, the $400 voucher remains unused. To be fair, the operator offered to book me in for a clean over the phone but I didn't have confidence in the product when booked like this given recent reviews and the overall service.

Very poor company – Disappointing- booked via website which SHOULD advise if they’re busy or not on a certain day, yet no. They call you the day before saying they’re fully booked and they’d come 2 days later. When you say no I need the day I booked they claim you need to pay more for ‘next day service’. It’s not next day cause I booked way before. Then they go “oh… Read more

sorry, it was just given to me”. You know they’re not going to come cause you can sense it. They say they’ll confirm time later that day yet they don’t, on your booking you see they will come at 5:50am (another indication no one is coming). Then on day they call and say “cleaner has a fever”. Yeah right!! As if. If you didn’t want a job then be honest up front so I’m able to go elsewhere and not SCREWED AROUND by your company. Avoid this company, the reviews are correct!

Very disappointed! Worst clean we ever had – Had to agree with all other negative posts that extremely slow and not professional. Late for scheduled time or miss too. Very quick to demand money for services they didnt provide . They agreed that clean wasnt good based on photos ,we cancelled all free clean they offered as we feel they have no idea how to clean.

A BIG JOKE. STAY AWAY!!! – I am a new customer. Inquiry replies were prompt. I was impressed. So I booked, they confirmed the booking. On the day of the booking (31st July 2022, 10am - 1230pm scheduled, confirmed cleaning) I waited until 11am and never heard from Jarvis so I rang, followed up as been waiting for an hour, 2 of their customer service agents "double checked",… Read more

then apologised that no cleaner is available, this is only after i rang to follow up. NEVER AGAIN! BIG JOKE OF A COMPANY. DO NOT WASTE YOUR TIME ON THIS COMPANY.

WHAT A JOKE – Rang a week ago and spoke at length at what I needed. I am fussy and want dusting to be properly, not just a flick of a feather duster around things. I was assured they would send a professional cleaner. Days went by and heard nothing even though a time was booked and confirmed via text. Evening before arranged clean I rang and guess what,… Read more

they couldnt find anyone. I could understand this as it was only a week to find someone, but the lack of communication was terrible. They rang back 10 mins later and said could we re book this week. I went through the same talk about wanting a professional cleaner and added it would be nice if they turned up. It is now the evening before and I had to contact them again, only to find they still had not organsied anyone and had no intention of advising me. I was taking the morning off work to be here for the first clean. I said they were so unprofessionalism and that I have now lost another week waiting for a no show when I could have been looking at other companies. I then receive a call from a "supervisor" saying she thought our conversation was cut off - it wasnt. After advising how poor their service and lack of care was, she then advised me that the call is recorded. I dont care if it was, but once again the lack of honesty and disclosure has just ended a distasteful dealing with this company. I am not the first to complain about this exact thing. Dont engage this company of you want someone to show up. They are a joke.

Disappointed – I booked with them for Friday, then invited guest for weekend and asked my employer to work from home on that date . All arranged all things then on Friday morning at 7:30 called me informed me the cleaning schedule has been canceled easily, but if i have canceled definitely i need to pay for penalties. Which i can see most of the customer are disappointed for canceling…

What a disappointment – I booked a one off cleaning service for last week. The booking was cancelled twice, and then rescheduled for Friday 3pm. At 3:30pm I get a call from the cleaner saying she can’t find the building. I don’t know what to say other than look it up on Google maps? It’s a giant complex on a well signed and lit street. I sent a text with instructions on… Read more

where to park and where to find the keys, but the cleaner keeps calling me saying she doesn’t know where to park. I explain it over and over again, with no success. The cleaner left and I get a call from the company saying they can come back tomorrow, and offering me a discount for the next visit. Excuse me, next visit? How about do the job right this time and then think about getting my business again. I understand things happen, traffic, kids school pick up, weather, sickness, I get it. But not showing up 3 times is a little too much for me to swallow.

Unprofessional and Inexperienced Service – I asked for an experienced cleaner for my property. This was not the case. My experience with their service is as follows: Cleaner did not clean above head height Mirrors were smudgy Kitchen appliances e.g dishwasher/microwave/rangehood were not cleaned Glass tall cabinets in kitchen not cleaned Floor mopping was very saturated on timber floors… Read more

Cleaner only arrived in Australia 3months ago All cleaning jobs are organised out of Melbourne and not locally in Brisbane Overall I was very unimpressed with the lack of timely communication and quality of cleaner. I would not recommend this cleaning service.

so unreliable – 3 times now the cleaner has not shown up. The replacement cleaners do not show up. No notice of not coming. Annoying because I stay home intentionally to be there and arrange my day around it. The cleaners change all of the time. Most seem like backpackers. Admin don't care and don't even apologise. When the cleaners do come- they do a reasonable… Read more

job. The last lady was great will have to say but seemed like she wasn't happy about working there either.

Poor cleaner quality and bad customer service – I've had the worst experience with Jarvis over two occasions and pretty frustrating customer service as a response. The cleaner left my house in a worst state than when she found it and Jarvis' have not responded to my multiple complains. My first booking was cancelled an hour before the session. It left me in a bit of an inconvenience as I was… Read more

expecting guests that afternoon.

Jarvis did provide me with a 30% discount for my next visit so I decided to give them another chance. Big mistake. My cleaner rang me 20 mins past the booking time and told me she was running late and will be at mine in an hour. When she arrived, I gave her a quick tour and left her to complete her tasks. It wasnt until she left that I noticed what a horrible job she did: 1. She wiped all my mirrors with some thick detergent that left it cloudy and incredibly streaky. I initially thought it was just wet liquid yet to dry but to my horror I realise it wasnt. I just cannot believe she left it that way thinking it was acceptable 2. She did not clean my kitchen. My stove top, bench top, sink and other surfaced was not touched at all. 3. Bathroom surfaces was not cleaned. I ran my fingers over the vanity and it was dusty. Vanity cupboards still had obvious toothpaste stain from before. It was obvious she only spot cleaned the sink and wiped the mirrors. Toilet bowl was not cleaned properly. 4. She left the floors soapy after mopping, so all the tiles were sticky. 5. Dining room chair was damaged, presumably the cleaner had pushed it too far into the dining table and scratched it against the under surface of the table top.

It was incredibly frustrating to receive a cleaner who clearly had never cleaned a home before. I've had to clean my entire house again following this visit. A simple vetting and training guide for all your cleaners could have prevented this.

I've had to clean my entire house following this visit. I wrote to Jarvis immediately and their response was to give me another 30% discount and ignore all my follow up emails.

I later when through Jarvis's terms of services and realise they have unbalanced commercial terms (in favour of Jarvis) where they reject any liability for poor service, damage etc from their services. There is also an absence of any form of cleaner vetting and household theft insurance. I would warn everyone to check with Jarvis what assurance they have for quality and security of household good before they book a clean.

Not at all impressed – We commenced services with this company mid 2021 for fortnightly cleans , requesting same cleaner fortnightly because honestly I don’t want to have to spend 20 minutes with every clean showing people where al my cleaning goods and supplies are and explaining how and what I want done. 1st clean. No show . I. Got a text advising me they were… Read more

unavailable after I called to advise she hadn’t arrived 2nd clean - nice enough young bloke , not stellar at cleaning but I figured we would get it happening in future cleans because he was going to be my ongoing cleaner right ? 3rd clean - we had to reschedule 24 hours before clean due to family emergency . Cleaner still turned up , called me , I explained we had rescheduled and then still wanted to be paid . This was actually a third new person for a cleaning job I had requested an ongoing cleaner for I gave up after that . So for 6 weeks (3 cleans ) I actually had my house cleaned once poorly .