Do not recommendDO NOT RECOMMEND.
Unprofessional and do not even fulfil the bare minimum requirements.
Don't recommend and if I could go back, I wouldnt use these guys. I have been in the dark the entire process having no clue as to what is happening. I also had to repeatedly follow up on unanswered emails, and was asked by them to send through paperwork again which i had already sent.
They also lost the first email I had sent them, with the contract to check over. I had to call to follow up for this also, and yes I did get a phone call back that morning, ... Read morebut I should have known at that point that the ball would be dropped throughout the process. Yes, i get that people get sick and can't go to work, but surely, for time sensitive matters there would be a shared inbox to check when this happens?! Had to call regarding PEXA as well as it was 2 business days before settlement and I heard diddly squat, only to be told by my bank the date was actually 14 days after I was initially told it was. The first letter had one date of settlement, but it was actually something different - which I understand the reasons for, but it really should have been communicated but it was assumed that I should know this information. I didn't really give a hoot if the date was different due to what the contract said, what I am annoyed about is the lack of communication. I don't go around buying houses and apartments everyday to know contractual obligations etc off the top of my head. That is what I am apparently paying this company for. On settlement day, one hour before settlement, I finally received an email from them to inform me of what would happen. This is after phone calls over the past two business days to see if I was required to transfer the remaining balance etc. Everytime I called to check if I had any outstanding actions, the person was always busy or on another call. I also am not sure if this is a normal thing, but I had spoken to at least 4 different people over the phone over the course of settlement. If its normal, I wouldnt have a clue as there have been no updates as to the progress. I really do not recommend these guys based on extremely poor communication and management. I was not happy at all at the lack of updates and even the attitude some of the solicitors had on the phone with me. I know you're busy but I wouldnt have to annoy you so much if you had the courtesy to send an email or update or timeline of events. POST SETTLEMENT: building managers and body corp had not been notified of the transfer of ownership. As a result, there is rental money owed to me sitting in limbo somewhere from the previous owner. The property manager even commented they usually hear from solicitors before and after settlement as it is part of the process so they are able to with hold funds and transfer ownership. How many phone calls does one have to make to follow up? I have called and emailed repeatedly, only for Amelie to be "on the other line" and to never return my calls. Honestly, these people have been a nightmare to work with. Purchasing a property is in general a big life decision for most people and is not taken lightly - these people are a joke.
Quick Turn Around TimeRosie was extremely responsive, answering all my questions as a first time purchaser.
Great service!Rosie from Brisbane Conveyancing assisted me with purchasing two properties last year. Switched from another conveyancer that had poor service but made me really appreciate how professional, proactive & friendly Rosie Moore is. Glad I was able to find a specialist I could trust.
Brisbane Conveyancing service was excellentBrisbane Conveyancing and in particular our Paralegal Rosie Moore & Contract Administrator Brooke Sharpe provided a very professional and efficient service for our recent sale. I would thoroughly recommend them to others buying or selling property
Read The Terms & Conditions Before Signing UpMake sure you read the terms and conditions before signing up as hidden in the small print are fees that can sting you. We have three more properties to sell in the next 12 months and we will not be using this firm again because of their "penny pinching" ways (their loss). For example, in our recent sale, the buyer requested two extensions to complete the finance clause. The firm charges $38.50 to read the buyer's request. ($KA-CHING). Then they charge a further $38.50 to forward the request to the seller with a form email with no original c... Read moreontent. ($KA-CHING). A further $38.50 to read the seller's email to approve the extension. ($KA-CHING). A further $38.50 for sending an email to the buyer approving the extension. ($KA-CHING) Dealing with two extension requests cost $308 (2 x $154). Also note that if your contract does not proceed because the buyer invokes a finance or building / pest clause, the firm will charge you a $121 termination fee plus the cost of a title search. Bait and switch comes to mind when promoting a reasonable up front fee, then stinging you with disproportionate fees for minor additional work performed.
Easy asRosie Moore! 18 months ago you helped with the purchase of my house and this year you helped with the sale. I walked in having no idea and pretty anxious, but you made things clear, concise and full of support and amazing communication. I doubt I'll purchase in the area, or state again, but if I do, I shall seek you out again and shall recommend you to anyone that needs a conveyancer. Thanks for everything.
Roșie Moore and Brisbane Convey have been very helpful!I am extremely happy with the settlement procedure and the efficiency of your paralegal Rosie Moore. Rosie contacted me when I made a change to the water payment and sent me an updated settlement statement the very next day.
Great service yet againRosie has helped me with 2 purchases and a 1 sale of properties - every time I found her to be very professional, friendly and delivered on her promises. She kept me up to date all the way through. I would recommend Brisbane Conveyancing and Rosie to anyone... I have referred numerous people to her who have also been happy with her service.
Excellent Customer Service, Professional TeamThank you Rosie Moore for all your assistance from drawing up the contract of sale to assisting us throughout the settlement of our home. You keep us updating from start to the finish. Excellent work, highly recommend Rosie Moore and her team.
Thank You Brisbane ConveyancingThank you Brisbane conveyancing, in particular Sean who did an amazing job from start to finish with the sale of our residence. He was always available to answer our queries, kept us informed through the entire process, and was on top of any unforeseen matters.
Thank you for making the process stress free.
Dora and Paul
Support and service best in townI would like to thank Rosie Moore for the best service in town. Rosie was always accommodating and understanding to our questions and put us at ease in every step in the purchase of our first investment property. Very Professional.
Excellent support and adviceWe are a couple that are downsizing after 27 years.
Rosie Moore provided outstanding support and advice at every stage. She was patient and able to guide us through the conveyancing maze quickly and efficiently with understanding and care.
My 1st home settlementMy first home settlement is completed with the assistance of Rosie. She was professional, friendly and respond promptly.
Recent Sale of Queenslamd PropertyOur recent sale of Property proceeded without a hitch thanks to the Professionalism of Rosie Moore. Would highly recommend her Conveyancing skills to all.
Fantastic serviceStephi managed our sale of our property. The process although had some hiccups from the buyer. Stephi managed all communications with professionalism and showed excellent communication skills.
Highly recommend Stephi. She did a great job!
Questions & Answers
Who can I complain to about a disgraceful Conveyancing firm? My daughter has just bought a property in Brisbane, and used "Monkey Conveyancing". They have been completely unhelpful, and settlement had to be rescheduled because of their incompetence. My email address is [email removed]
http://www.productreview.com.au/p/monkey-conveyancing.html You should go here.
Jenny, why would you even go with Monkey at the first place, your daughter needs human to do your conveyancing, no wonder your daughter got a bad outcome
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