Ownit Conveyancing

Don’t touch them … sourced to another state & person. Wouldn’t take phone calls, automatic reply to emails with no follow up; cost changes; settlement delayed too many times; transfer of funds delayed after settlement. The list goes on & on.

Very disappointing and frustrating experience. As settlement got closer, I had to constantly chase for information and every time I called, I was put on hold and told someone was on another call and would contact me. I ended up dealing with multiple different people with no clarity around who was responsible. At the very last minute before… Read more

settlement, I was called and told I owed money with no explanation as to why the settlement statement had been changed or what the extra money was for. I would never use this company again or recommend them.

We had a very disappointing experience with Ownit Conveyancing following the settlement of our property purchase. Our matter settled successfully in July 2024, and we received written confirmation from the firm that their work was complete and the file had been closed. All settlement funds were transferred as requested and the transaction was… Read more

finalised through PEXA.

However, shortly after settlement we were contacted about a water bill that related entirely to the seller’s pre-settlement period. After extensive correspondence and escalation over many emails, the issue was eventually reviewed at a senior level within the company and we were issued a refund in October 2024 after the firm acknowledged that the matter had not been identified during settlement.

Despite the issue being resolved and refunded, we have since received ongoing payment demands and threats of debt recovery for various alleged fees, with no supporting documentation or explanation of how these charges were calculated or why they were not addressed at settlement.

We have repeatedly asked for evidence, including PEXA records or reconciliation of settlement funds, but none has been provided. Communication has been inconsistent, and statements made verbally have contradicted the firm’s own written correspondence.

What should have been a straightforward property transaction has instead turned into a prolonged and frustrating experience involving repeated attempts to collect money we do not believe is owed, long after the matter was confirmed as closed.

Based on our experience, we would strongly encourage anyone to reconsider using this firm.

Very very poor experience Don’t answer calls at reception for long long time. Staff you want to talk is always in meetings They do not pay much attention to the details provided in paper work

I have found Conveyancers not easy to work with in my previous experiences. we recently bought an off the plan block of land and decided to engage ownit to do conveyancing for us. From the very start it was a bad experience. Some major points: 1. We… Read more

decided to use their contract review service to review our contract initially. We were reasonably sure about the contract but decided to use their services to double check. They advised the property will be managed by a CTS (Community title scheme). The contract specified a free hold title will be given to the buyer at settlement. When we asked them to clarify where a CTS has been specified they couldnt provide any. 2. Our purchase was a cash one without the need for finance. Prior to settlement we were advised the exact settlement amount details would be provided but this didnt happen. As a result we deposited money to their trust account based on their draft calculations. Exact settlement amount details were provided after completion of settlement. 3. We had to chase them up for refund of surplus funds left after settlement. Seems they had completely forgotten to do it. 4. Close to 3 months after settlement we found we didnt have a title to the land in our name. On checking with ownit initially they told the title transfer had been done. Then later on they admitted the transfer request had not been submitted to the titles office. 5. A week later after this request was submitted they emailed us with an invoice saying they had incorrectly refunded the title transfer money back to us. And after transferring the money the didnt bother sending us a receipt. Above were the major issues we experienced with ownit. In addition we had a hard time getting through to our solicitor to speak about our questions. The property was jointly purchased by us (husband and wife), yet for every call i would make the call back would be to my wife's(in about a day or two) . Still not sure about why this was the case. Interacting with them made us feel they had no ownership of the mistakes they were making. Their answers to our email inquiries would always be a 1 liner without any explanation. We hope others have had/will have a better experience with them because with us it was truly terrible.

I have just dealt with Courtney and Nida and can not tell you how impressed I am with the first call. Im so excited for them to do my work. Great work girls. Thank you for your kind assistance.

We recently used Ownit Conveyancing to sell our home in Yeronga, Brisbane. They provided great service, were very professional, and were very reasonably priced. We would highly recommend & will use again for next property purchase.

Tahni has been an absolute professional in helping us with our conveyancing , she has at all times got back to me asap when I've had a problem no matter how small , as a fist time seller it was all so confusing to me but with her help made it made it easy to understand , I'd like to thank the receptionist as well as they were always quick to get my concerns to Tahni , Thankyou to you all .

My experience with Ownit as a first-time buyer was extremely disappointing. After signing the contract to purchase the property, we sent it to Teagan for review. At no point were we asked to provide identification documents, nor were we advised to ensure that my signature and name matched my legal name during the contract review stage. Later, our… Read more

lender requested documents showing my signature matched my legal name. When we raised this issue with Teagan, the follow-up process was extremely slow and poorly managed. It took over a week to resolve, and during that time there was little to no communication from them. We were left under significant stress, worried that we would not secure the loan and could lose our deposit—something we could not afford. Throughout that week, we had to constantly chase them for updates and even involve our broker and property agent to help push the process along. I believe this issue could and should have been identified during the initial contract review. Failing to confirm or advise on necessary legal details was a serious oversight on their part. As a result, we were forced to pay an additional $550 to Ownit and $660 to another party for contract amendments—costs that could have been avoided. The unnecessary stress, delays, and extra expenses were incredibly frustrating. Ownit may be a budget option if absolutely nothing goes wrong. However, if even a minor issue arises, they do not appear capable of identifying problems early or providing timely and appropriate advice. Based on my experience, I would definitely not recommend their service.

Do not use them. They made mistakes with my property settlement which have caused me legal fees and a great deal of stress. Left everything to the last minute despite me being on to them telling them I needed time to review final documents. Asked for more money TWICE. Promise to get back to you but never do. Worst service I’ve ever experienced. I… Read more

wish I read these reviews before choosing to use them because it looks like this cowboy operations motto is mistakes and poor service.

I could never recommend Ownit Conveyancing. The whole experience felt like I was being churned through a sweatshop. No personal service, no legal advice and poor communication throughout. We constantly had to chase updates, reports, and documents, right up to settlement. Their “free contract review” missed key details (like the postcode!),… Read more

forcing us to re-sign the contract and delaying settlement. Most emails were templated and irrelevant, and our main contact, Madison Brown, is a paralegal — not a solicitor?? “Chelsea Fowler,” who occasionally emailed us on behalf of Madison, doesn’t appear to exist locally, which makes me think much of their admin/ pretend "legal" work is offshored.

They also only discovered over $12k in unpaid body corporate levies the night before settlement.. a huge oversight that could have delayed settlement.

For the small difference in cost, we should have gone with a local ~ practicing ~ solicitor who actually provides legal guidance.

Disappointing from start to finish. Do not waste your time, money, or energy with OwnIt Conveyancing.

Wish I could give zero star. [Name Removed] and [Name Removed] have provided worst service ever. No communication, no customer service. Delayed settlement due no communication from their side that their is a cut off time of 10 am and when requested on settling at a later time on same day. She said its not possible. Sending same repetitive emails… Read more

when things have been answered. Sending dutiable forms to sign a day before settlement. You have to chase everything from your end to ensure all is good. You hire someone services for peace of mind but this has been a nightmare to deal with. Stay away at all cost.

I have used this company to sell a home & found them to be so/so. Thought for a sale only they would be ok so recommended them to my daughter. Well what a mistake. Worst company to use in Beenleigh. Great communication until you give the go ahead then terrible communication. Was sending emails to real estate agent instead of my daughter whose the… Read more

seller. Asking for copies of things numerous times, so instead of checking their records just kept asking. Stuffed up the settlement date due to lack of communication with the bank solicitor even after confirming everything to order to settle. Sent out PEXA invite but not received etc. Sorted by my daughter but they didn't make sure this was done by the bank solicitor. Simple phone call to them would of had this sorted. By the lack of professionalism settlement occurred 24 hrs after it was supposed to settle. Took the mortgage broker to get involved to make this happen. Where others have said lack of communication is totally correct. Don't be fooled by the 5 star ratings given. They are cheap for a reason... My daughter found out settlement had occurred from the real estate agent, she got called 20 minutes later. Just useless.. she has submitted a letter of complaint over a week ago & surprise surprise no communication of them.... if your considering using them run run

Will this work if i give them no stars. My purchase has been under threat every step of the way. It is right now. They were sent confirmation of finance at 9am on financial settlement day. I contacted them at 2pm to ask if they had confirmed it with buyer. They told me to send it to them. I sent it again. Its 3:10pm and still no confirmation. If they blunder this I will sue.

If there was a lower score than one star, I would use it. PLEASE take the time to read the other reviews. We had pretty much the same experience as the others here and had to change conveyancers half way through the process, costing us a lot of money and even more stress. Some examples - they satisfied a finance clause by ‘accident’, issued a… Read more

deed 3 times with incorrect details and constantly misspelled names of contracts. Took more than 3 days to communicate critical negotiation information etc etc.

I’m sure the people are lovely but their service is beyond shocking for what should be a professional service.

We have now used Ownit conveyancing four times when buy and selling both in Queensland and Victoria. Each time Tahni has provided us with professional, friendly service. Even during a difficult settlement situation, she remained calm to stayed focused on getting to closure successfully. I can recommend Tahni for your future conveyancing needs.

Promises fall short – Promises of smooth sailing, transparency and stress free settlements aren't what they appear. Not only did they fail to finalise our settlement in its entirety, but they also seemingly try to wipe their hands of any mistakes they make internally. I've been promised phone calls that never come and if myself and my realestate agent hadn't kept on… Read more

them the entire time, there would have been nothing. They even sent me incorrect, named, financial information for another client!!!! Don't use them, pay a little more for a firm that cares

Do NOT use them – Absolutely not! Do NOT use them Had the misfortune to use this company and worst experience of my life. have purchased and sold 9 times in my life and this was by far the Worst. If they were Free it would be an overcharge Spend you money anywhere else .......... A month after l moved and l still have to fix their problems from their lack of effort and care. Hopeless

Extremely happy with the service – We have used Ownit for two properties. Extremely helpful staff. They have made the sales go so smoothly. Will definitely recommend to family n friends and will use them again

A pleasurable experience – This was my 2nd experience with Ownit & a 3rd in the family within 2 years. Right from the 1st time till the current I was and am impressed with their professionalism. This time I was being looked after by Kate & Chelsea. Their handling of the process was excellent and their communication levels excellent. I will always use the services of Ownit &… Read more

will highly recommend anyone wanting to buy or sell properties. Thank you Kate & Chelsea, you both have been awesome. Keep up the high standards. All the very best. Regards Ash.

Highly recommend! – Highly recommend Tahni & her team! We sold and bought in the space of 1 week and she ensured that everything ran smoothly even when we came across a few hurdles on the other side. Communication was great & the fees were also super affordable. Thank you Tahni!

Great company – Ownit were great to deal with when we sold our property recently. Great communication every step of the process including a personal phone call on the day of settlement to say it was completed.

Ownit – We have used Ownit 3 times so far for selling & buying & found it so easy to use. All transactions are seamless & staff so helpful on any queries. I have no hesitation in recommending this company.

Absolutely not! – Had the misfortune to use this company. Sent incorrect info to me, to purchasers of my home etc. asked me to put funds into their account Friday before settlement in order to pay for purchase of new house. Did they forget the new house was being paid for by the sale of my old house? How? They were handling both sales and settlement was scheduled… Read more

on both properties the same day! So bad that the real estate agent put in a complaint to the real estate body complaining about their lack of professionalism!