Land PurchaseWas confusing to start to see if my quote was picked up as a job, but once the conveyance got underway the service from the staff was exceptional. All call were returned without exception in a timely manner and all information was provided as requested.
Poor settlement experienceWould be five star except on settlement day only received statement by email 25 min before settlement time with no notification and had no chance to check figures before settlement took place
Excellent serviceTahni and the team provided very timely service and frequent updates through the process. Excellent service.
Professional TeamDealing with Madison Brown throughout my settlement was made so much more relaxed & less stressful because of her pleasant nature
Well PerformedGood communication. Always keep updated fir everything.This was our second time we choose ownit .Highly recommended.
Property Sale QueenslandVery professional and no issues. Used Ownit Conveyancing before with no issues, had great service again with the sale of our current house and will certainly be using them again (we have engaged them already for settlement on our land purchase).
So many issues, please avoid themI had to correct a couple of issues in the final settlement document in the lead up to settlement (thankfully I was closely reviewing everything). We finally had alignment 2 days out on the final numbers, however on the day of settlement I got a VERY different settlement letter (doubling many costs - totaling around $7k) and an email saying I only had 30mins to review before settlement. It was a work day, so i was lucky to have been checking my personal emails and caught it in time. I rang OwnIt and was told there was nothing they could do and ... Read moreall was correct. Then, live on the call, they updated me that in fact there was an issue by the bank and it had all been corrected back to the original numbers. They were completely confident there were no issues until it was update live while we were on the call! I genuinely dont think these guys did any work on our contract as I continually had to correct basic errors. In the end there was still a random increase in PEXA costs of around $20 which again they were adamant were correct. I had lost complete confidence in them by this point and didnt want the stress of arguing that point too. It was like speaking to a brick wall. Definitely would pay a professional and avoid these guys at all costs.
Totally frustrating experienceTotally frustrating experience. Settlement was on the 13th of December. Our over payment of over $28K took over a month to be paid back. Numerous calls made with little action made. Still to this day we have not received a final statement of accounts after asking more than 10 times. Loads of excuses made and blaming other conveyancing companies for their lack of follow up. Find another service provider that is customer focused.
Efficient. Professional. StraightforwardI liked that the way they explained things and process all the requirements and docs was pretty much straightforward and made our purchase of our first investment property definitely a breeze! Plus, they charge a very reasonable fee! Will happily refer them to our friends who are also looking to buy their investment property in QLD.
Has been a nightmare, a mistake after another one and so on. NEVER AGAINWe have hired them for our first home and they were supposed to help us and make things easier and stress free. But since day one they tried to apply extra charge for no reasons. Then making mistakes no stop, sent us someone else documents for settlement (breach of privacy!), document filled up with wrong details. You call them they are always busy, but no worries they will call you back, that's what they say, but I've been waiting for a week and no one has called yet (and it's not the first time).
1 star it's even too much for these people!!
very good, did everything needed, best pricedid everything they said they would, great service, best price.
Unfortunate Experience with "Ownit Legal Team"In my dealings with "Ownit Legal Team," I encountered a concerning practice unlike any other solicitors I've engaged with. Their upfront charge, termed as "onboarding," set the stage for a disappointing experience.
Upon using their valid link to complete the onboarding process and pay the fees, I received an email from "Ownit" the following day. Astonishingly, they claimed my payment was late and had already closed my file. To reopen it, they demanded an extra $198. When I pointed out using their valid link, they insisted my file was closed on... Read moretheir end. Seeking a refund due to the lack of trust in their practices, they then demanded $168 to "close" my application. The ambiguity regarding the status of my file and their insistence on additional fees was concerning, indicating a focus on charging rather than resolving. Despite numerous attempts to resolve this issue, I've been met with a cycle of redirections, passing me from one person to another. It has been nearly a month, and I am yet to receive a refund. My next course of action involves contacting QLD Fair Trading to file a formal complaint. I caution others considering "Ownit Legal Team" to approach with care, as my experience significantly deviated from reasonable expectations. The lack of responsiveness and their failure to uphold commitments have left me deeply dissatisfied. Transparency and integrity, vital in client dealings, were regrettably absent in my interactions with "Ownit." While I had hoped for a resolution, the recurring lack of accountability has led to disappointment. It's my sincere hope that sharing this experience will encourage greater accountability and transparency in the services offered by "Ownit Legal Team" for future clients.
ConveyancingMadison Brown and Chelsea were simply Brilliant! They know their job well.
Thanks!Great communications, very pro-active, flawless transaction. Thanks to Madison. Highly recommended.
Very easy transactionWe used Madison recently for our sale and purchase of our houses. Very smooth transaction, she addressed my many questions promptly.
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