Britz

Poorly trained & rude staff – Eli in Queenstown was rushed, didn't know the van properly and was inappropriate in his discourse and physically touched my person. Not OK. Frankie took over, was initially a little frosty, but ultimately knew what she was talking about. Outrageous that they don't give you the van house battery fully charged - they actually suggest finding a site… Read more

close by to charge up overnight! Had great support during the trip when the van had a few glitches - online & by phone - thanks! Drop off in Christchurch was chaotic. Lolita was unprofessional, rigid and passive aggressive. Glenn drove the airport shuttle & was friendly & very helpful - thanks! Like so many companies it seems that finding staff is an issue. Britz is part of a large conglomerate THL which includes Maui, Hippie, Apollo & Mighty. I won't use them again. Will try a smaller independent company instead.

Britz Campervan – Britz Campervan not a good option for doing the road trip. They are not maintain the vehicle properly. Crack windscreen and noisy engine is very annoying. Bad customer service. Better stay away from them. Show details

Pick-up Christchurch - drop off Queenstown – We have just completed 3 weeks hire of a Britz Frontier. Overall they were very good with a few noteworthy exceptions. The main negative was that the employee doing our inspection refused to give us a paper copy of the condition report boasting "we are now paperless". That was an assumption that we had sims for our phones ( which we didn't) - and… Read more

that we had the smart phone ability to open their documents ( I'm well into my 70's). We found an item which was missed on the report, for which we attended their Queenstown branch. Th staff inside were very off-handed. On the other end of the scale the staff at Queenstown could have not been more pleasant and helpful .. even to rectifying a few problems with short notice. The drop-off was fast, efficient and we were at the airport very promptly. All financial aspects of the hire went smoothly. I certainly recommend Britz !

Excellent Customer Service – We hired a Hilux 4WD with rooftop tent & annex from Britz Darwin office. The staff were friendly and helpful and as we’d completed everything (including insurance) online we got our vehicle very quickly. It was nearly new, only 800km, and kitted out with all the linen & camping equipment you would need. Unfortunately we had a problem with the… Read more

fridge which, despite replacement in Darwin, ended up with a smouldering electrical fire at Lake Argyle that night. We rang the Emergency phone number immediately and were very impressed with the assistance we received. Britz reimbursed us for 2 nights in a cabin there, as it wasn’t safe for us to camp, and organised repair in Kununurra. Kununurra 4WD Spares did a great repair job and we had a fantastic time on the rest of our trip. Britz also added a free day to make up for time lost. The vehicle was great through mud, sand & water and sleeping was surprisingly comfortable. I would definitely recommend watching the videos on the “thl” app a few times so you’re very familiar with how to set-up the tent and annex. Returning the Hilux in Darwin was again quick and easy. They were aware of the issues we’d had and there was no fuss. The promised refund of expenses were in our account that same day. Crap happens – but Britz dealt with the situation in the best possible way. Thanks Nick ( emergency/service manager) and Darwin office staff.

Great service from Darwin and easy for first timers – We hired a camper van to tour Kakadu and surrounds. Our first surprise was an upgrade to a Mercedes Motor Home which was much more luxurious than we had booked. As first time users of a motor home/caravan the staff were just terrific. They have an app that includes videos you can watch before you start and on the road. However the staff make sure… Read more

you are comfortable beforehand. Very happy with our motorhome experience and would definitely book again.

Broken down – Hi hired what was meant to be a mighty hire and ended up with a Britz. First morning away woke to a flat battery, RAC came out tried to jump start with no luck. The RAC were then asked to come back and replace the battery. Due to running out of time Geordie everything shut my son was in town so I asked if he could grab one for me which he did,… Read more

I replaced the battery along with the fob battery and no luck, it wouldn’t crank. RAC asked by roadside assistance to return and replace the battery, I guess that way the RAC get the money they paid for the battery which was $350, I paid $670 so yep go figure. They run European vehicles with no support over the holidays, the RAC does not have the scanner to reset the ECU. Along with this the curtains between the cab and living area are absolutely filthy and should be replaced. They are bringing a replacement vehicle down today which needs to be somewhat of an upgrade, if not watch this space, they have literally destroyed our holiday.

Disappointment and Stress Regarding RV Rental Experience – This is the email that I had to send and remind them to contact us when they said they would, but nothing happened so far!!!! There were several issues with the recent vehicle, we hired. Most notably, the electrical and the hot water system was not functioning properly. Throughout the duration of my trip, I was deprived of the basic comfort of… Read more

having hot water for showers and other daily necessities. This created a significant health concern of my family member who requires 12V for her CPAP machine overnight, affected our personal hygiene and causing inconvenience and distress for everyone traveling with me.

The electrical system within the RV appeared to be faulty, causing frequent tripping of the circuit breaker. This was not only a safety concern but also a major inconvenience as it disrupted the use of essential appliances, fridge, media and charging devices, not to mention a CPAP machine for my elderly mother-in-law. Dealing with these issues, especially during a vacation meant to be relaxing, only added to the stress and frustration of the entire experience.

I understand that technical issues can arise, even with well-maintained vehicles. However, the lack of proper maintenance and inspection prior to renting out the RV is disappointing and reflects poorly on your company's commitment to customer satisfaction.

Every night the electricity would trip while on batteries, even though it was fully charged at a caravan park the night before. Then realising it was probably the faulty hot water unit pouring out water and corrupting the electricity system.

After returning the vehicle to the Perth branch and describing these issues to the staff, I thought, she went out to check out the problem, particularly the hot water that literally was pouring out from the rear right hand side where water shouldn't be coming out off.

All she did was check the fuel gauge, to see I had topped it up. Turned around and said, "ok your good to go", I could not believe the dismissive attitude, did she not hear a word I said, I said to her, what are you going to do about these issues, then she responded "sorry my manager will contact you Monday". Monday has come and gone, still no response.

Not what we paid for – We had a wonderful holiday however our Britz campervan was extremely underwhelming with many issues as the trip went on. Our shower did not heat up after trying everything, headlights on the drivers side did not work, missing pillows also we did not get shown anything in or around the van before we left there was no show around in the Queenstown… Read more

pick up area. We arrived to drop the van off a day early in Christchurch as we had had enough. The Christchurch branch showed no interest in helping us we stood at the counter for 10 minutes with no help, once help arrived we were forgotten about and missed a shuttle to our hotel. Unfortunately we won’t be renting a Britz again

Poor customer service and poor campervan preparation – Picked up the Toyota Hiace HiTop campervan in Broome. Told to look up app for all relevant info on the campervan. We soon discovered that this was not the case, and even the quick guide was inaccurate. Problems experienced were, 1. Aux battery monitor was not setup properly, but with THL support, got the monitor to function properly and provide an… Read more

accurate status of the battery. 2. Fridge door would not lock reliably and kept getting opened. Broome depot looked at it and said it was okay, as long as there is some catch on the locking mechanism. This was not the case and we had to use duct tape to secure the door, during our travels. 3. Tried to make the bed according to the instructions and discovered that, we only had 3 bed boards, where we were supposed to have 4. In other words, the center of the bed had gaps, that we had to avoid putting weight on. Additionally, the side cushions did not fit and the bed had a couple of irritating gaps along its length. 4. There was a loose connection in one of the internal lights that intermittently malfunctioned. But, this was not a serious issue. 5. Made a number of calls to Britz Broome while in Broome and was redirected to Voicemail. Britz Broome did not bother to return the calls and address the issues before we left Broome. To this day, there has been no follow up from Britz and we will be returning the campervan in a few days time at Perth.

All these issues could have been resolved if the campervan was properly checked and prepared prior to handover. A walkthrough of the main user facilities would also have been beneficial. Returning calls by customers should always be a priority, not leave and forget.

We are planning to hire a campervan/ motorhome for a 6 weeks holiday in NZ next year. With the poor experience we have had with Britz, we will be looking at alternative hire companies. In fact, we will be very unlikely to recommend any of our friends and others to using Britz/Maui.

Really bad vehicle – We rented our “Double Down” from Braybrook a few days ago. Service was ok. Van had many dents and scratches and the “colleague” who showed us around the vehicle told us they don’t get recorded if minor (like previous reviewers have warned). The inside was filthy (including linen which was unclean). Our full petrol tank ran out when we were… Read more

barely 180km out of Melbourne - the 4 cylinder automatic can not move from 2nd to 3rd gear properly and slows from over 90km an hour to 60km an hour on any hill climb.

The second time we used the electrical cord, sparks fly out and it does not work. Campground tested it all tonight (and like a previous reviewer) advised us, the cord is not safe to use.

Like others, cupboards fly open when locked and the wood on main bed is broken and all equipment is run down.

Now we are stuck out of fuel and no power. I will update this review when I call them tomorrow.

Excellent service and an excellent trip – We hired a campervan in Melbourne and returned it Adelaide. The 4 birth Toyota had ample power and handling driving the Great Ocean Road. Dennis at the return in Adelaide provided exceptional service. Show details

Such good customer service, particularly in Darwin – We had the best time touring Adelaide to Darwin. The 6 berth motorhome was roomy, easy to drive and comfortable. Customer service was great. Deb in Darwin went above and beyond. Can’t wait to do business again. Would recommend to anyone.

Dream holiday – Went through a booking agency, was so so easy to organise, got a free upgrade of vehicle when I went to pickup, instead of the 4 berth hiace model I got a Mercedes sprinter, so roomy and luxurious, no issues driving from Perth to Brisbane over 12 days, stoked. The only hassle was trying to pay a one off toll over phone after dropping campervan… Read more

back to pinkenba , would have been wayyyyyy easier to organise a pass online beforehand. Anyway will be doing another trip with same company in future for sure. 10/10

Terrible Customer Service and Poor Quality – We hired a Britz Frontier 6 Berth Campervan from the Brisbane office in February 2022 for a 10 day trip down the NSW Coast. All went smoothly at pick up and the vehicle appeared to be in satisfactory condition, however that was not the case. - the air conditioning froze up at 21c and the helpdesk advised that this is a known issue and suggested we… Read more

only use the aircon at 28c, this does not meet the description of an air conditioned vehicle! -none of the included electrical equipment (kettle, toaster etc) was safety tested and tagged, we were advised by the camp ground staff not to use the extension cord provided to plug into power as it was too twisted and not safe - the awning hook broke whilst attempting to pull the awning out, the end broke off and damaged the side of the van. Lucky it did not hit a person and cause serious injury. We were able to glue it back together with some superglue so we could at least use the awning -the hot water system did not work - the passenger side window rattled and vibrated constantly, extremely distracting and unsafe for the driver - the rattling and constant noise of the van whilst driving on normal sealed highways was unbearable, despite attempting to find the source of the noise it was difficult to determine the exact source

We were unable to continue our trip as planned as the van was in a very unsatisfactory condition without the basic functions it was advertised with. We returned the van early and although Britz offered a replacement van we were unable to continue our trip as planned. Despite a promise to respond to our email with the requested videos and photos by the 1/3/22 the Britz Brisbane office has refused to respond, simply ignoring our phonecalls and numerous emails. Britz have an absolute blatant disregard for any level of customer service and this is by far the worst service I have ever received from a travel company.

Britz did refund any monies because of tighter Boarder restrictions which would stop me getting back home – I booked a Motorhome from Britz which needed to be paid in full prior to the rental. From a vehicle perspective it met my requirements. However, I needed to cut short my holidays part way through due to changing Border restrictions in my home city of Perth.. I did not get to use the Motorhome for the remaining 8 days of my holiday as a result. … Read more

That equates to to an unused portion of approximately $4000, NOT an insignificant amount. Add to this the unrealised miles that the Motorhome might have had on the odometer should I have been able to complete my holiday. I note that Britz did indicate that they would return unused vehicle insurance.

Now I realise that I have signed a rental agreement and should be accountable for any unrealised monies for the full term of the rental where Britz is concerned. However, Tasmania is short of Motorhomes as rental companies offloaded numerous vehicles in 2020 and 2021 due to closed borders across Australia. The rental prices presently are now reflective of the reduced vehicles available and their is a surge of travellers coming from opened borders with other states (e.g NSW, QLD). It would not surprise me that the Motorhome was rented out again during the outstanding days of my lease period, and the Company would be double dipping for a period of the rental as a result. the company has not been transparent on this matter.

I cannot recommend anybody hiring a Motorhome for any lengthy period on this basis. Everybody encounters situations where they might need to cut short their holidays short, health and death factors in particular. If this were a home rental, the renter would be entitled to some portion of the rental term where another renter could be engaged.

If States and Companies are wanting travellers to use these services during these difficult times they need to adjust their practises and not support a practise of gouging. I cannot recommend the Company as a result.

All perfectly fine – Took a new 6 seater motorhome from Melbourne to Brisbane. Had only 2000km on the odometer when we took it. All was very tidy and in perfect conditions. Friendly staff at Melbourne and Brisbane! Show details

Landcruiser Safari, Britz Broome – The Britz customer service at the Broome depot is perfect, very customer friendly and very helpful in all aspects. Dan, the manager at the Broome facility, is a very pleasant person to do business with, very customer friendly, thanks again Dan!! The trip, Gibb River Road and back via Kununurra, Halls Creek and Fitzroy Crossing was unforgettable. … Read more

Too many beautiful details to put in just a few words. The GRR is a bit of a challenge in terms of trying to look after the car and tyres, treat the car as it were your own. Definitely recommendable and hope Dan will be around next time I book another Landcruiser or maybe two. Thank you soo much, see you next time!!

Would not deal with them again – We booked an RV for 3 weeks from Britz for our New Zealand holiday. Due to Covid we were unable to travel from Australia and New Zealand. I contacted Britz numerous times to see about moving our booking to next year (I must of called at least 6 times) each time I was told that someone would get back to me…..haha what a joke. In the end they told… Read more

me if I wanted to book it for a later date it was going to cost me double, as I could not afford this I decided to cancel our holiday and get a refund, this is where it all went downhill. I have lost count on the amount of times I’ve had to phone/email them requesting my refund. 1. They can only refund to the same bank account that I paid the money from - this was fine, I had to send them a bank statement showing account details and that the name matches, I did this 3 times. First time they said they never received it, second time I received an email back thanking me and advising it has been sent on for processing and third time they said I had been given the wrong information and I need to provide a statement from my bank stating the name was the same as the booking, showing my BSB and account numbers……ummmmm hello I sent that to you weeks ago. Statement sent again. 2. They can only refund to the same credit card that the deposit was paid from - and here is where the fun started. I had cancelled this credit card 12 months earlier and had another credit card with a different bank….they asked my to provide them with a letter from my new credit card provider stating that I am the same person that had a credit card with the original provider…….the bank laughed at me and said they can not provide this type of letter. Britz said they needed this letter or I would not get my refund. I provided Britz with my original credit card statement, the request to my bank to cancel my credit card and a statement from my new credit card company all details were identical, I didn’t hear anything back assumed everything was sweet and it was being refund - my mistake. Contacted them again they stated they never received it so I sent it again and again…… I contacted them again and was told I would receive the refund in 3-5 days haha, emailed them again and have been told I will have it next week, we will see. I will never have anything to do with this company again - they are so quick to take your money but it takes months of correspondence before it even looks like you might get your refund.

Beware – Booked an RV rental from Britz Rentals Australia, paid deposit of $250. Had to cancel due to Covid uncertainty within the accepted period for full refund of deposit. Credit card used for deposit was later cancelled by bank due to fraud activity and a new one issued. Britz would not process agreed refund to new credit card without a letter from the… Read more

bank which the bank don't normally do. After many hours on the phone with the bank and Britz the bank did the letter and we got our refund to the new card. No thanks to Britz and their inflexible policy. The irony of it all was Britz ended up processing the refund to the new card anyway.

Magic Kimberly's Road trip – Just returned from a classic Top End Road trip via Kakadu and The Kimberly's in our Britz 4WD Landcruiser. Vehicle presented in excellent condition and fully functional. Big shout out to Dutchy, Yvonne and the team at Britz Darwin for their exceptional service levels and support.  Show details

Dirty campervan and Bad customer service – We had problems from the day we picked up our camper. There was an ant problem that we were told to buy ant baits, the grey water was full and blocked,. Therefore backing up into the shower. The sewerage cassette was full and the fresh water tank was only 1/4 full. We traveled from Broome to Lake Argyle, long travels in the remote part of the… Read more

Kimberleys. Now the customer care are Ill-informed from the place we hired it from and there’s no number to call to speak to someone. We have to email back and forth and that is frustrating! When we spoke to Britz Broome they said we’ll give you a refund of $400 if you don’t give us a bad review??? It cost us $2,780.00 for 7 days We are very unhappy customers

Faulty and Dirty Vehicles and Poor Customer Service – Best to avoid this company as well as Mighty and Maui campervans who are run by the same parent company. We spent close to $5,000 with Britz. Experienced endless faults with their dirty vehicles, we ended up having to cut our trip short when they refused to address the fault in the second vehicle. This meant flying home. This was incredibly… Read more

disheartening as we had envisioned a wonderful family holiday but couldn’t stand the customer service any longer.

After much back and forth with the company we ended up with a satisfactory resolution, but it was not worth the trouble. Best to steer clear and find an alternative company or platform that value the consumers experience and have quality vehicles as part of their fleet.

Time to shut down and let somebody else do it ! – I found customer service non existent at times.After you pay ! Motorhome was old and not clean on pickup. Quite a few things didn’t work ! Staff were robotic ! I will never use them again !  Show details

Not the best – We checked in at Brisbane a couple of weeks ago and this went well but we were not shown how to work anything in the motor home. We returned the motor home early as we could not put up with the noise in the back of the motor home when traveling. The stove top was missing 3 screws that should of held it in place, the back burner shook loose and… Read more

did not work and a screw fell out of the window surround. The drawers and doors all rattled, I had to clean out the waste pipe in the shower, the air conditioner did not work properly and I also had to clean the vent. The waste water tank was not draining properly and there was often a bad smell. The beds were thin and uncomfortable. I thought this was going to be a great trip but we could not go as far as we planned due to the noise and the rough ride in the back of the motor home. I would not recommend this holiday to any one. When handing the keys back the staff did not seem to care about my experience.

Really good – I almost didn’t book with this company based on the reviews but that god we did. I’m 23 so this was basically as cheap as Hiring a car for 8 days. They didn’t charge super high charges for being young it was reasonable. Value: amazing! We paid $615 for 8 days. We choose not to pay insurance with them because we got it for $60 all inclusive else… Read more

where. I put down the 3500 security and got the entire thing back within 3 days. It was a fair price. There was no hidden charges. Just make sure you return it with a full tank of petrol and full gas can!

Quality; vehicle was flawless. It ran really really well. It even had a reverse camera with surprised me as I was almost expecting a really bad vehicle. We did 1500km in 8 days and there wasn’t an issue. The van was perfectly clean and had everything we needed. It had clean sheets, towels, pillows, doonas. It had plates, cups, pans, cutlery. It had sponges, dish washing liquid, chopping board and tea towels. It was really well equipped. My only qualm was we did the wine regions and had no wine glasses, so we drank our fancy wine from mugs.

Handy tips: we doubled the bed mattresses up because it made them 100 Times more comfy. Bring your own phone mount for GPS. Make sure the inside is tidy but the outside doesn’t really matter (dead bugs from the highways are fine).

Would defs recommend!

Average Experience & Terrible 24 Hour Service When In Trouble – We booked a Britz Frontier from 27th June until 3rd July, 2020. Probably the best part of the whole experience with Britz was the check-in process. We were shown a very brief demonstration on the use of the van, and then told if we need anything else or experience any troubles go to the thl app, and that should assist with our queries. The van… Read more

quality definately wasn't what we expected, very tied and worn. Within 2 days of our 6 days trip the power went out and the waste tank wouldn't work. We had a powered site, and yes we were plugged in correctly. We decided to calll the 24 hour hot line, which offered absolutely no asistance whatsoever. They could not offer any solutions, let alone walk us through a process of elimination to the cause. The end result was this, "It is probably best you call back in the morning". The call was logged and thats the best we got from the 24 hour hotline...We called back in the morning and were super impressed with the level of service we received from what seemed a new 24 hour hotline. The gentleman walked us through a process of elimination until we found the problem. This would of never been resolved through the thl app. The case of the waste not working was due to a blockage in the line, which wasn't obvioulsy checked prior to us picking up the van. We eneded empting the contents of the previous campers waste once we unblocked the line. Super impressed Britz...Upon dropping off the van we disussed our issues and were informed we would receive a phone call from the branch manager about our experience. Guess what,,,, NO CALL....Once again, thankyou Britz for caring about your customers experience.

BAD EXPERIENCE AND NOT RECOMMENDING TO ANYONE – John Andrew Sydney, Australia I have had a nightmarish experience with Britz Campervans @ Sydney. What ought to be a great weekend escapade turns out to be worst than COVID-19 to say the least. Booked out our Campervan on 4th June 2020 for a six days to travel to Hunter Valley Visiting the Vineyards and wine tastings etc but only to cancel a… Read more

couple of bookings due to a chocked waste drainage system with waste water flooding occurring in our Shower Compartment about 15cm overflowing onto outside onto the kitchen area beside our sleeping cabin etc. The stench was so terrible mind you we just arrived at the Caravan Park and not even used any of the amenities yet. Tried calling the hotline and made few other calls only to be answered by an operator at Aukland was not much help don’t you think so. Anyhow, we got hold of some clothes and cloth to sponge out the waste waters into a pail repeatedly until bone dry almost and spraying the whole cabin with Glen20. Was a bit of a help and all our meals and washing were done outside the cabin and from the toilets available at the Caravan Park. I identified the problem at the waste water hose exit and the person at Britz keep insisting that regular maintenance were carried out and were unable to provide me with a plumber and was asked to live with the problem or get our own plumber if we are lucky enough to secure one during these long holiday weekend. Fortunately for us the Owners at the Caravan Park, (Glen & Tracy) were kind enough to try and assist and eventually called their own plumber NSHPlumbing who came and Replaced 25mm gate valve that wasn't opening and Installed 25mm ball valve. The rest history.

Cut long story short, I am a returning customer and this experience having to live in a stench for two days was nightmarish and dreadful times and I hope and pray no one should ever experience such bad experience of unhelpful rude staff and bad customer service staff ever in my entire life traveling in so many countries and places. No Sorries No Apologies But A FOC for a gas bottle that hardly been used because of that waste water stench inside the cabin. How helpful was that. Well one thing for sure not going to them ever again. So next time when the Staff tells you they have checked out everything don’t take their words for it demand they show you that everything works before your set out for that 100s KM travel. The Staff at the Sydney Office and the Maintenance Team at Melbourne was accommodating, friendly and helpful but not that Manager who is rude, arrogant and lack the customer service skills required. As an Ex-Soldier Served and Trained in the Rockies (Shoalwater Bay) we know what maintenance can and will not

do. And easily tell that there were no maintenance done in this case. Thank you for reading my long winded story and good luck.