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BRPQ (Barrier Reef Pools Queensland)

BRPQ (Barrier Reef Pools Queensland)

4.1 from 46 reviews

Reviews

4.1

46 reviews
5
(32)
4
(4)
3
(0)
2
(2)
1
(8)
  • Value for Money
    4.7 (27)
  • Cleaning & Maintenance
    4.6 (24)
  • Product Quality
    4.7 (27)
  • Return Claim MadeYes (0) · No (28)
  • Warranty Claim MadeYes (0) · No (28)
  • Purchase Type
  • Customer Service
    5.0 (20)
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Jane Mellish

Jane MellishSouth East Queensland, QLD

What an amazing team!!

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLoganholme, Brisbane
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Greg Maher

Greg MaherSouth East Queensland, QLD

So Glad we finally did it

published

We Swim every day, the heat Pump and Blanket were a great option. Thanks Dean and the team, you made a tough yard look easy. Amazing Job, so very thankful

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Fantastic service.

published

This is our second pool we have had installed through Barrier Reef Pools Qld. From start to finish we couldn’t fault their service. We were well informed at all stages and were impressed once again at how quick and hassle free the whole process was. Can’t recommend them enough!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLogan,Qld
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Brilliant pool.

published

Just wanted to say what great staff you have, especially Steve keeping me informed with my many questions, and Mel in accounts for patience. All workmen that came were very courteous .

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationBarrieReef pools
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Glenn

GlennSouth East Queensland, QLD

Quality product, very good service

published

The installation of our pool has just completed. A great job.

BRPQ were very helpful, professional and responsive. Nothing was too much trouble.

I would have no hesitation in recommending them, at all.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLoganholme
See all answers
Mark Halley

Mark HalleyWide Bay-Burnett, QLD

The best thing we ever bought

published

The best pool company to go with.There customer service is first class from Dean right down to the fellas who installed the pool. Would recommend Barrie Reef
Pools to anyone
Mark Halley
Gympie

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationFrom Dean himself
See all answers
geoffsquires

geoffsquires

  • 2 reviews

A great experience!

published

We had nearly given up on our dream of a pool overlooking our valley view. Other companies either refused to quote or quoted huge costs to build. Mel and Dean not only gave a fantastic fixed price quote but managed to install on time as promised before Xmas.

Great service, great product, great buying experience. If I had to buy another pool Barrier Reef Pools would be my only call.

Customer Service
Value for Money
Product Quality

We love our pool!

published

Barrier reef provided excellent service and a great product a great price. They even squeezed us in over the holiday period to get our pool swimmable for us as soon as possible after we moved into our new home. They were easy to work with and provided accurate quotes and information. Mel and Dean are are lovely and professional people to deal with. I would definitely choose to use them again.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLogan
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Awesome fun

published

Barrier reef pools....Good pool company to deal with. Great friendly staff...always here when they say so... good time frame and work ethic. Thanks everyone for your help. Love my new pool .

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not happy

not happySouth East Queensland, QLD

Gel coat and will not give warranty, should not get even one star

published

I had a Barrier Reef Pool installed 3 yrs ago, within 12 months had gel coat issues.
Have been given the run around by them, do not even bother to return my calls or emails, they make all these nonsense replies on any review sites that they look after the customer and to contact them.
I am yet to find someone who has had their pool repaired under warranty.
Consumer affairs are well aware of Barrier Reef Pools selling faulty pools.
If someone has a Barrier Reef Pools installed within the last 4 yrs and is giving them a good review, their being paid.
WORST of the WORST pool company to deal with.
I am having a sign made for my property telling people about the crappy pools they sell.

Value for Money
Product Quality
Purchase TypePool
2 comments
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools
not happy
not happy

I have been contacting you and the installer for 2 years, now have put it in the hands of my solicitor, along with the names of other people that have same issue as me and got the run around.

Joe blog

Joe blogSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Professional installation and superior knowledge and expertise

published

We received our keys to our home 2 weeks b4 Xmas

Dean had his team on site on the hand over day dug the pool out and had it install with a week and the associated plumbing and backfilling so the concretor could do all his work around our house prior to Xmas then dean had team complete the next 3 stages after the new year as promised each team member having a particular role completing professionally and Precisely

The end finish product outstanding so surprise using quality equipment

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Don't waste your time

published

Don't waste your time with this company, they are horrible with communication and then try and charge you more then what your contract states. You will forever be chasing them to get any information/reply.

Purchase TypePool
1 comment
Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools Queensland

Professional fast team, good quality product

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationBrisbane
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Bill B.

Bill B.South East Queensland, QLD

  • Verified customer

Great little pool

published

Great little pool, use it several times a day. Grand kids love it. Installation was fast and we'll organised. Easy to maintain. We are very happy with it. Thank you, Barrier Reef pools.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationOn line.
See all answers
Andrew W.

Andrew W.South East Queensland, QLD

We have our dream pool!

published

Dean & the team at Barrier Reef Pools were fantastic to work with! The pool was finished quickly and relatively stress free. We loved the honest advice from the start and are over the moon with the end result!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationBarrier Reef Pools Loganholme
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Very happy with the pool kids love it.

published

Once construction started the pool was finished very quickly and looks great. Hand over was very thorough. The entire family use the pool almost every day, extremely easy to maintain.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLogan home
See all answers
Les

LesSouth East Queensland, QLD

Great product and construction experience

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Jimmy Maher

Jimmy MaherSouth East Queensland, QLD

Hits the rest for 6!!

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
  • Verified customer

Will not return calls or emails!! Can't get deposit back..

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Susie

SusieSouth East Queensland, QLD

  • 2 reviews
  • 1 like

ABSOLUTELY SUPERB!!!!!!!

published

Barrier Reef have just completed our absolutely GORGEOUS pool. From start to finish they have been a dream to work with. Every person that came in, did their job to the highest quality and were extremely polite and professional! Dean was AMAZING to work with through the whole process and was always there to answer any questions or queries we had. Our pool is just STUNNING and we would highly highly recommend Barrier Reef Pools and already have! Thank you so much guys for everything you certainly went above and beyond our expectations.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationBarrier Reef Pools
See all answers
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