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Disgraceful pool builder
Dealing with Barrier reef pools in Loganholme QLD has been a ridiculously painful experience. Extremely poor to deal with the entire way and even more atrocious at getting back and finishing the job. The coping pavers were poorly laid and still need to be redone and we are still waiting for the skimmer box lid to be installed despite the pool being completed last year. On top of this there have been multiple certification issues and nothing but the worst customer service imaginable. Never again and I strongly suggest staying well clear.
Complete disregard for people's time
Canceled and rescheduled at least 8 times in a 2 month period. Started several weeks late and barely did 4 days of work in 6 weeks. Always giving excuses about why they can't make it as promised.
I recently had the Olympic 7-meter pool installed. I had many questions being a first-time pool owner but the crew at Barrier Reef were very helpful and answered all of my questions. Mel was super patient as I chose the colours for the pool and tiles and has promptly sorted out minor issues that arose. Thank you Mel. Everything went to plan with the installation and the pool exceeded my expectations. I am very happy with the pool.
Barrier Reef Pools Loganholme
I decided to Build my Pool with BRP Loganholme. It was the most horrific experience from any contractor I have ever experienced.
The Contract Signing was the easy part. Salesman was great at communicating, contact was done quickly and to point. I was getting a 10.5x3.5m Pool which the quote amount was meant to be $54 500, The original signing was for contract only $21 800, Which I honestly thought was strange and mentioned it. Got told it was how it was meant to be.
During the process of waiting for pool to be scheduled for install as I got...promised a date. which never came to be, I asked for extra and minor items to be added. Got ignored for 2 weeks with 0 response. I called there head office, as I was unsure what was going on. This is when I found out all the BRP outlets are just subcontractors to the BRP name. The owner of BRP Loganholme found out I called. I got a phone call basically with threatening words, abusive and down right rude. He said I was throwing his business under the bus and trying to cause trouble. I was ringing to ask what was going on, as I got ignore for weeks. He threatened to Purposely damage my pool and do a bad job, If I did not cancel my contract. I refused to cancel contract, as I wanted my pool before Christmas. 1-2 weeks went on and heard nothing again, Until I got a bill for the Pool shell $32 700. This was confusing to me as it was not on contract. I asked my family and called QBCC and got told, that the deposits mentioned/amount on contract is to be only paid. This is where alarm bells start ringing for me. I ask Barrier reef Loganholme if they could please re do the contract to the correct quoted amount of $54500. I got told from Barrier Reef Loganholme, they will not be doing that. Now my Contract was $54500, but ---The Pool completely installed (with pool equipment, water filled, coping and handover of pool) is $34490 As per quote How can the pool shell alone be $32700??? It was a question I wondered honestly.
Great experience with Barrier Reef Pools. Dale who initially came out was fantastic, great communication and extremely polite. Dean and the crew had the job done quickly and were very polite and patient with the kids running around. We love our new pool and are so happy!
This was our first Pool and we have always wanted one. When we built a new home, I researched many pool companies, decided on fibreglass and got a few salespeople out to discuss what styles that had available. From the start Dale from BRP was not pushy and answered all my questions without trying to upsell me on everything. Their pool designs suited us perfectly. Our interaction with Mel in administration was seamless and without stress unlike administration with our builder. Our build supervisor was Dean and from the confirmation of the instal...lation date we were always kept up to date with email or phone calls regarding each stage of the project. The crew for each stage were professional, efficient and really knew what they were doing. We had our pool swim worthy within two weeks from the start. We could not be happier. If you want a great product , a seamless order and build process and quality workmanship then I highly recommend BRP. Thanks everyone!
We love our new pool. Was a quick install and so far so good. The hand over wasn’t with there usual company so there were a lot of things that could have been better explained and the pool wasn’t left clean. But that’s not Barrier Reefs fault. The guys that installed the pool were great.
I was nervous having a pool installed, wondering if we chose the right company but BRP were amazing! The install was faultless, each crew were polite and courteous. The pool has been installed for 3 weeks and we've swam everyday. We would recommend BRP to anyone.
Great Pool But After Sales Service Unsatisfactory
Installation of the pool was fantastic had no complaints, [name removed] and his crew were friendly, efficient and very knowledgeable.
Pool shell is excellent quality and the tiling was acceptable, plumbing and packaging of pump equipment was very professional.
However we were supplied a leaking cartridge filter, the pool edge wasn't sealed under the coping tiles and we had to scrub boot marks off the bottom of the pool ourselves by hand with a scourer.
Our major gripe has been getting customer service after the installation. Office has been difficult to deal with and we feel it has taken too long and too many phone calls to have our issues addressed.
What an amazing team!!
From the very first phone call I made to Barrier Reef Pools they were unbelievably helpful and informative. We did everything back to front, consequently we had just had a deck installed which blocked our access for the pool entry, as any machinery would have smashed it. Our pool was difficult as there was limited access, but not for Dean, Colin and his team, straight up Dean advised that we could a crane in to lift the pool and the digger in. I was amazed as I thought this wasn't possible. The team he has surrounded himself with, were all so h...elpful, nothing was too much trouble and just a great bunch of guys. A special mention to Colin, Jesse and Grant they were unbelievable. The pool has been in now for 3 months and as my husband is a Pool Technician himself he is fully aware how much pools can cost to run, our pool is costing hardly anything to run, probably due to the fact that they supply quality filtration and chlorinators. I have recommended Dean and his team to many of my friends and would never hesitate to recommend them to anyone.
So Glad we finally did it
We Swim every day, the heat Pump and Blanket were a great option. Thanks Dean and the team, you made a tough yard look easy. Amazing Job, so very thankful
This is our second pool we have had installed through Barrier Reef Pools Qld. From start to finish we couldn’t fault their service. We were well informed at all stages and were impressed once again at how quick and hassle free the whole process was. Can’t recommend them enough!
Just wanted to say what great staff you have, especially Steve keeping me informed with my many questions, and Mel in accounts for patience. All workmen that came were very courteous .
Quality product, very good service
The installation of our pool has just completed. A great job.
BRPQ were very helpful, professional and responsive. Nothing was too much trouble.
I would have no hesitation in recommending them, at all.
The best thing we ever bought
The best pool company to go with.There customer service is first class from Dean right down to the fellas who installed the pool. Would recommend Barrie Reef
Pools to anyone
A great experience!
We had nearly given up on our dream of a pool overlooking our valley view. Other companies either refused to quote or quoted huge costs to build. Mel and Dean not only gave a fantastic fixed price quote but managed to install on time as promised before Xmas.
Great service, great product, great buying experience. If I had to buy another pool Barrier Reef Pools would be my only call.
We love our pool!
Barrier reef provided excellent service and a great product a great price. They even squeezed us in over the holiday period to get our pool swimmable for us as soon as possible after we moved into our new home. They were easy to work with and provided accurate quotes and information. Mel and Dean are are lovely and professional people to deal with. I would definitely choose to use them again.
Barrier reef pools....Good pool company to deal with. Great friendly staff...always here when they say so... good time frame and work ethic. Thanks everyone for your help. Love my new pool .
Gel coat and will not give warranty, should not get even one star
I had a Barrier Reef Pool installed 3 yrs ago, within 12 months had gel coat issues.
Have been given the run around by them, do not even bother to return my calls or emails, they make all these nonsense replies on any review sites that they look after the customer and to contact them.
I am yet to find someone who has had their pool repaired under warranty.
Consumer affairs are well aware of Barrier Reef Pools selling faulty pools.
If someone has a Barrier Reef Pools installed within the last 4 yrs and is giving them a good review, their being paid.
WORST of the WORST pool company to deal with.
I am having a sign made for my property telling people about the crappy pools they sell.
Professional installation and superior knowledge and expertise
We received our keys to our home 2 weeks b4 Xmas
Dean had his team on site on the hand over day dug the pool out and had it install with a week and the associated plumbing and backfilling so the concretor could do all his work around our house prior to Xmas then dean had team complete the next 3 stages after the new year as promised each team member having a particular role completing professionally and Precisely
The end finish product outstanding so surprise using quality equipment
Questions & Answers
Looking at a BRP but feeling very apprehensive...QBCC Licence search showed company's liscence waz cancelled deemed not fit and proper to hold a licence October 2018.. Salesperson was very evasive when I asked some very specific questions down to lying about what QBCC insurance actually covers.Supplied me with another QBCC Liscence no which was issued around the same time as the company liscence was cancelled to someone with the same surname as company director and already has orders to repair faulty work.
Barrier Reef Pools Queensland
Hi Ark Feel free to contact out office and discuss with Dean or Mel It’s odd that you have put this on a public forum without contacting us to clarify as you appear very confused. What you have submit appears to contain some untruths.
Barrier Reef Pools Queensland
Thanks for your time today - it was great to chat and Clarify your concerns. We look forward to working with you in the future.
Thankyou for answering my questions. I posted here originslly thinking it was a forum for discussion and feedback for customers
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