Barrier Reef have just completed our absolutely GORGEOUS pool. From start to finish they have been a dream to work with. Every person that came in, did their job to the highest quality and were extremely polite and professional! Dean was AMAZING to work with through the whole process and was always there to answer any questions or queries we had. Our pool is just STUNNING and we would highly highly recommend Barrier Reef Pools and already have! Thank you so much guys for everything you certainly went above and beyond our expectations.
Terrible experience very unprofessional
Dealing with BRPQ was horrible and a very stressful experience. The salesman promised that they would project mange the build and would coordinate the extras I wanted. This did not occur I was left to coordinate the trades from my workplace. As I am not a pool builder this was quite challenging. The workmen repeatedly urinated on my house and left lunch wrappers and rubbish thrown in the yard. They were completely disrespectful.
I was repeatedly told that they would remove the excess cracker dust and fix the gate which they broke. However afte...
Friendly, honest, the outcome is exactly what we pictured
From the first contact we had with Barrier Reef's sales team (Colin), it was a breath of fresh air. Open, honest and not pushy. He worked back and forth with our questions and always came back to us in the time frame promised.
We'd spoken to a couple of other companies prior to this as we started getting quotes, one in particular was trying to push us into signing on with them within a week of being quoted to lock in their "offer" and be guaranteed of an install date before Christmas as they were fully booked up. Mind you this was in May....That aside we're glad we took our time and in the end stuck with our gut feeling, choosing Barrier Reef. One of the deciding factors besides the great offer, was the feedback received when we spoke to a handful of pool service companies -- barrier reef were/are highly regarded. Whilst having the pool installed, we'd planned a number of other pieces involving landscaping and other construction around the install. Barrier Reef were more than happy to work in and around us with this. Every trade involved were great, friendly and have been in the game for many years. The only thing I think that would have improved our experience would have been to have a single contact out on site during the build to check on progress. We covered this over the phone with Dean, which he was always accommodating but nothing like a personal touch in my mind - especially when other work/trades are involved alongside the pool install. Each to their own :) Overall, love the result - the kids won't stay out already, going to be a great summer!!
Wonderful journey with Barrier Reef Pools
The whole experience, from when I got my quote to the hand over of my sparkling pool, was seamless and the service was exceptional. No question was too hard for Dean, Mel and their merry team. They were on time, I got what I asked for and if anything went off track, Dean was quick to ring me and rectify to my satisfaction. I felt respected and valued as a customer. I've been using the pool the last 4 or 5 week ends as I can heat up the water every Friday and it is perfect by Saturday. It is so easy to keep clean as the filter does a great ...job. I also use the pool cleaning company recommended to me which keeps the water crystal clear. And it only took about a month to install in one of the smallest and steepest streets in Red Hill! well done Barrier Reef Pools!
8.5m Venice. Electric shimmer grey. Thanks BRP. Very happy with the final product.
3.5 weeks from pool dig until handover. The whole process from initial quote was 11 weeks. We got the pool built over winter / autumn so not to impact swim time! They have a lot of pools on the go so we only saw someone one day / week. We're on the Sunshine Coast so expected a few delays seeing BRP is based south of Brisbane.
Any issues were usually promptly dealt with by Dean.
All of the guys who worked on site were courteous and efficient. They all did a great job.
Great friendly service. From getting our quote to the finished product, the whole Barrier Reef pools team were fantastic. Barrier Reef handled our whole project with everything completed to perfection and on time.
This was our first pool and Dean, Mel and the team at Barrier Reef Pools were understanding of our needs and delivered us an awesome finished product, a great experience thanks Barrier Reef Pools
Fantastic Pool & Service
The service was superior. We had a few quotes. Their product super seeded the others. There was a vast spectrum to choose from. These items included pool shape, filtration system, lighting, pool cleaners and bubbles. We love our pool. The pool was completed on time and within time frame specified. After care is amazing. Thank you to all for a job well done.
Awesome pool and on time every time
From start to finish was a breeze. Great price but no compromise on quality and pool was completed in the time frame in our contract. Everything was in one contract including tiling and fencing.
Our dream is becoming a reality!
So happy! Nearly there. You helped make our dream come true. Nothing was too hard. Attention to detail. Positive attitudes and constant contact and updates. Professionals all around. Highly recommend.
Great company, great pool
Brought a pool of BRP Loganholme, couldn't be happier with it, staff easy to deal with and very helpful.
Pool is used everyday by either us or the children and very easy to maintain.
Would definitely recommend them for a pool.
billabong alpine white
Thanks to the team at bRPs Loganholme we are so happy with our pool from the moment we got the quote we knew BRPs had the job.the start date was on time and completion was two weeks later.from start to finish we were notified of every step by the various boys doing the job. As all the boys are on wages and not subbies they all had great care factor and gave their part of the pool build 100%.you hear lot of horror stories with pool builds but we had none . We would recommend BRP to any one wanting a pool.the Clancy’s Wynnum
Best decision we ever made installing barrier reef pool at home , couldn’t speak highly enough of the service provided
Our pool is a set and forget , we spend minimal time maintaining it as it does it all for us, the advice we were given was very accurate and we are so happy with the outcome
Couldnt be happier
Not one to usually write reviews but has been such a good outcome i feel it deserves mention. Just great people with a great product, have solved problems for me that my builder wouldn't, basically did everything they could even though they didn't have to. Ive gotten used to expecting very little as a consumer to prepare for the all too common disappointments but my experience was beyond refreshing to deal with actual human beings that both talked to you and treated you as such. Professional and organised but also flexible when my house builder through spanners into the works. All in all best choice i could have made, cant wait to see the kids enjoying the pool when the house is finished.
- Verified customer
Run now and run quickly away from Loganholme Barrier Reef Pools......
Still waiting for filtration of pool to be installed. Paid for filtration installation early Oct and still we wait.
We receive emails of demand for payment stating pool has been completed and final payment is required.
We received an email telling us that we had to obtain a compliance certificate ASAP as the pool had been completed!
Don't get me started on the faulty pool pavers, that they installed.....that is another saga all in itself!!
Nor get me started on the concrete mess left behind which took numerous phone calls to get some one ...
Beware of buying a cheap pool!
I can't believe the positive reviews I am seeing! Wait until your pool has been in the ground for a year and the gelcoat issues start to appear!
We have chalky gelcoat all over our pool after only 12 months and no one wants to take responsibility!
I wanted a cheap pool and I got what I paid for!!
Thanks Barrier Reef for a crap pool! Don't worry about trying to fix it, we don't want you anywhere near our property!
Dream Pool - great company
We are very satisfied with our 10m Sandstone shimmer pool. No competitor could compete on price. There was a warranty issue on the tiles, but that was attended to satisfactorily and promptly. Mel, Dean, Adam and all other trades were excellent. Thank you very much BR Pools Loganholme.
- Verified customer
What an Experience
I would like to take the opportunity to thank Dean, Mel, Tom, Dylan, Adam, and the rest of the Barrier Reef pools Team, Even all the tradesmen,on time, Rob & Rob, Steve Electrician, and the rest of the guys.
They have made my experience from day 1 to Today of getting a pool so Great, Pricing was better than the competitors. They Really looked after me.
I would do it again in a heart beat. I'm so Glad they were recommended to me.
They are all Kind, Friendly, Thoughtful, Extremely professional, they all go over way over the call of duty It was...
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