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Just wanted to say what great staff you have, especially Steve keeping me informed with my many questions, and Mel in accounts for patience. All workmen that came were very courteous .
Quality product, very good service
The installation of our pool has just completed. A great job.
BRPQ were very helpful, professional and responsive. Nothing was too much trouble.
I would have no hesitation in recommending them, at all.
The best thing we ever bought
The best pool company to go with.There customer service is first class from Dean right down to the fellas who installed the pool. Would recommend Barrie Reef
Pools to anyone
A great experience!
We had nearly given up on our dream of a pool overlooking our valley view. Other companies either refused to quote or quoted huge costs to build. Mel and Dean not only gave a fantastic fixed price quote but managed to install on time as promised before Xmas.
Great service, great product, great buying experience. If I had to buy another pool Barrier Reef Pools would be my only call.
We love our pool!
Barrier reef provided excellent service and a great product a great price. They even squeezed us in over the holiday period to get our pool swimmable for us as soon as possible after we moved into our new home. They were easy to work with and provided accurate quotes and information. Mel and Dean are are lovely and professional people to deal with. I would definitely choose to use them again.
Gel coat and will not give warranty, should not get even one star
I had a Barrier Reef Pool installed 3 yrs ago, within 12 months had gel coat issues.
Have been given the run around by them, do not even bother to return my calls or emails, they make all these nonsense replies on any review sites that they look after the customer and to contact them.
I am yet to find someone who has had their pool repaired under warranty.
Consumer affairs are well aware of Barrier Reef Pools selling faulty pools.
If someone has a Barrier Reef Pools installed within the last 4 yrs and is giving them a good review, their being paid.
WORST of the WORST pool company to deal with.
I am having a sign made for my property telling people about the crappy pools they sell.
Professional installation and superior knowledge and expertise
We received our keys to our home 2 weeks b4 Xmas
Dean had his team on site on the hand over day dug the pool out and had it install with a week and the associated plumbing and backfilling so the concretor could do all his work around our house prior to Xmas then dean had team complete the next 3 stages after the new year as promised each team member having a particular role completing professionally and Precisely
The end finish product outstanding so surprise using quality equipment
Professional fast team, good quality product
We bought the Majestic pool from BRP and it was installed in Oct 2019. I’m a Professor of advanced composite materials engineering, so I did my homework on the gelcoat and BRP are now using one of the best Allnex gelcoats on the market. I inspected the pool when it arrived on the truck and the build quality was excellent. Three teams do the install all coordinated by Dean. Dean is fast to respond to requests and try’s to accommodate any date requests. The ground works team (Tony) were super fast and had the pool dug and place in the hole in on...e day - even on the tricky site. The plumbing and fill team were also just as fast. Coping tile team came a week later and the basics of the pool were complete - that’s all I required from BRP. All up, BRP completed their activities within 4weeks. I wanted to save a little money and did the landscaping and fencing myself - I have my own excavator. All in all, we’re very happy with the pool and the kids now think I’m the best dad in the world :)
- Verified customer
Great little pool
Great little pool, use it several times a day. Grand kids love it. Installation was fast and we'll organised. Easy to maintain. We are very happy with it. Thank you, Barrier Reef pools.
We have our dream pool!
Dean & the team at Barrier Reef Pools were fantastic to work with! The pool was finished quickly and relatively stress free. We loved the honest advice from the start and are over the moon with the end result!
Very happy with the pool kids love it.
Once construction started the pool was finished very quickly and looks great. Hand over was very thorough. The entire family use the pool almost every day, extremely easy to maintain.
Great product and construction experience
It all start with the best sales guy you could deal with Colin. Very honest and straight to the point. Always replied with any questions or changes quickly and unlike the 8 other pool companies we were seeking quotes from provided information to make the right decision not information to raise the contract cost. Then came construction and although there were a few hick-ups. Dean and the team dealt with the quickly and professionally. Our installation was a difficult one where they had to build up an access ramp to get to the backyard but they a...gain managed this well and kept impact to our property to a minimum. To top it off it was done within 2 weeks from the first hole being dug until we were swimming in it. Then when we wanted to get additional works done Dean helped with contacts to the right trades at a great price. The paving was very difficult but Kim and his team did an outstanding job, caring about the final product and usability not just speed of installation. A true master of his trade. Then add to this the quality of the product. The shell was very well braced and designed. It looks amazing and most importantly is very functional not like other pools we tried. Genuinely recommend BRPQ great product and great experience.
Hits the rest for 6!!
It is simply impossible to have a more efficient and professional pool install than the one we had done at home by Barrier Reef Pools. From the outset the team worked non stop and the speed at which they were able to have us in and swimming and the mess tidied up was simply incredible. Throw on top of that the quality of the finish and attention to detail!! It was gobsmacking. As a professional cricketer for almost 20 years I understand the importance of preparation and hard work and I am so glad we engaged Barrier Reef Pools as that is undoubt...edly their greatest strength. My Wife and kids absolutely love the pool and surrounds and due to the speed and quality of the work it still enabled it to be done as a surprise!! ( I only had to make them stay away from the house for a week!!!!) If you are thinking about getting a beautiful pool put in it really is a NO BRAINER Barrier Reef Pools has no peer in my opinion- They hit the others for 6! Summer= Cricket= Swimming=Kids off screens= Thank You Barrier Reef Pools. Thank You so much to Dean and the team- You guys have changed our lives and my family is forever grateful! Jimmy Maher Former Qld Cricket Captain and Australian Cricketer
- Verified customer
Will not return calls or emails!! Can't get deposit back..
This is one of the many communications I have recently had with Barrier Reef Pools. Not surprising I have not heard from anyone.. Hi Mel, just wondering how things are progressing with our deposit refund. I understand that you may feel like you have no responsibility to refund us, but as we have discussed previously I left the deposit with Barrier Reef in good faith, declining the offer of a refund at the time we put our pool on hold last year. At the time and we were (happily) advised by your company that a family was extremely happy to be abl...e to get their pool installed earlier because of our postponement. I have been waiting to hear from you for over a month and all the messages and emails I have sent are not answered. The money would be very helpful to our family over Christmas so I hope that you can see past what is holding things up and let me know when the money will be refund to us as you said it would. I have already forwarded my bank details to you but have included them again below just in case. If you or someone within your company can please respond to me as soon as possible, I'd be most grateful. I have also attached copies of Facebook messages and emails relating to our discussions in case you missed them.
Barrier Reef have just completed our absolutely GORGEOUS pool. From start to finish they have been a dream to work with. Every person that came in, did their job to the highest quality and were extremely polite and professional! Dean was AMAZING to work with through the whole process and was always there to answer any questions or queries we had. Our pool is just STUNNING and we would highly highly recommend Barrier Reef Pools and already have! Thank you so much guys for everything you certainly went above and beyond our expectations.
Friendly, honest, the outcome is exactly what we pictured
From the first contact we had with Barrier Reef's sales team (Colin), it was a breath of fresh air. Open, honest and not pushy. He worked back and forth with our questions and always came back to us in the time frame promised.
We'd spoken to a couple of other companies prior to this as we started getting quotes, one in particular was trying to push us into signing on with them within a week of being quoted to lock in their "offer" and be guaranteed of an install date before Christmas as they were fully booked up. Mind you this was in May....That aside we're glad we took our time and in the end stuck with our gut feeling, choosing Barrier Reef. One of the deciding factors besides the great offer, was the feedback received when we spoke to a handful of pool service companies -- barrier reef were/are highly regarded. Whilst having the pool installed, we'd planned a number of other pieces involving landscaping and other construction around the install. Barrier Reef were more than happy to work in and around us with this. Every trade involved were great, friendly and have been in the game for many years. The only thing I think that would have improved our experience would have been to have a single contact out on site during the build to check on progress. We covered this over the phone with Dean, which he was always accommodating but nothing like a personal touch in my mind - especially when other work/trades are involved alongside the pool install. Each to their own :) Overall, love the result - the kids won't stay out already, going to be a great summer!!
Wonderful journey with Barrier Reef Pools
The whole experience, from when I got my quote to the hand over of my sparkling pool, was seamless and the service was exceptional. No question was too hard for Dean, Mel and their merry team. They were on time, I got what I asked for and if anything went off track, Dean was quick to ring me and rectify to my satisfaction. I felt respected and valued as a customer. I've been using the pool the last 4 or 5 week ends as I can heat up the water every Friday and it is perfect by Saturday. It is so easy to keep clean as the filter does a great ...job. I also use the pool cleaning company recommended to me which keeps the water crystal clear. And it only took about a month to install in one of the smallest and steepest streets in Red Hill! well done Barrier Reef Pools!
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