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BRPQ (Barrier Reef Pools Queensland)

BRPQ (Barrier Reef Pools Queensland)

4.0 from 65 reviews · View Statistics
See the Best Pool & Spa Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Barrier Reef Pools Queensland

Reviews

  • Value for Money
    4.3 (43)
  • Cleaning & Maintenance
    4.1 (40)
  • Product Quality
    4.4 (43)
  • Return Claim MadeYes (1) · No (42)
  • Customer Service
    4.4 (34)
  • Warranty Claim MadeYes (3) · No (43)
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Wayne
WayneSouth East Queensland, QLD
  • 2 reviews

No after sales service

published

They put the pool in okay without any problem, but don't expect any help after that if you have a problem, eg your pool is leaking... they won't come to your aid. We have contacted them a few times and they don't follow up.. avoid

Value for Money
3/5
Cleaning & Maintenance
2/5
Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools QueenslandSend a private message

Hi Wayne

I am unable to locate your file based on this review - Feel free to give me a call in the office Im here now 1300440891. I will look into this as soon as we have spoken.

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Sachin Deo
Sachin Deo South East Queensland, QLD
  • 2 reviews

Awesome job done by Dean and BRPQ

published

We love kids love we enjoy everyday . Thanks to Mr Dean and his very friendly team of BRPQ. Just in time for summer we are ready with our dream project.

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Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Helen C.
Helen C.South East Queensland, QLD
  • 2 reviews
  • 9 likes
  • Verified

Mel and Dean, our saviours....

published
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Value for Money
5/5
Cleaning & Maintenance
5/5
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John
JohnSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Wish I had my time over

published
Incentivised Review No
Warranty Claim MadeYes
Purchase TypePool
Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools QueenslandSend a private message

Hi John our sincere apololgies John is no longer with our company however I have emailed you privately to get this rectified for you.

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Milan
MilanSouth East Queensland, QLD

This is perfect pool.

published

We are using our pool every day. Kids love it very much . Pool maintenance is very easy and pool shop is only 3 min with a car. This is best investment .

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Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Kelly
Kelly South East Queensland, QLD

Hours of fun for our family

published

Can not thank the team at barrier reef enough for there amazing work we are so happy. We have used our pool everyday since handover. Can not fault the team. Very helpful the whole process. Amazing team and very highly recommend them.
So glad we brought a barrier reef pool Dean and his team are amazing.

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Incentivised Review No
Return Claim MadeNo
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Poor After Sales Service On Warranty

published

Barrier Reef Pools Loganholme doesn’t come out when they say they will or communicate with us. They are your installer! We have a fault with the pool in the fibreglass.

Value for Money
1/5
Cleaning & Maintenance
1/5
Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools QueenslandSend a private message
Des Oloughlin
Des Oloughlin

It is now two months since your response about my complaint and still unresolved. You sent a person to inspect the damage over 6 weeks ago and no response. I’ve sent emails to you and the factory with no answers/response.

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Bob Weight
Bob WeightTuggeranong 2620, ACT

Great overall services

published

This company has gone over and above normal standards. Rain has caused all sorts of issues and problems but Dean and his team at Barrier Pools have done outstanding job in getting pool finished. Even working weekends. Cannot recommend them highly enough.

Incentivised Review No
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Brendanlau
BrendanlauSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

5 STAR SERVICE - SECOND TO NONE

published

Barrier Reef Pools have exceeded our expectations. We are so happy with what they have achieved for us. Right from the start we felt included and kept up to date with how the pool progressed. All the trades were highly professional and respectful and the quality finishes are 5 STAR.
We did alot of research and spoke to many pool companies and so happy we went with Barrier Reef Pools. From Dale who initially came to our home to quote the job to the Project Manager Dean who kept us up to date with all stages, thank you so much for your awesome work and for the dream pool which is now part of our dream home.
Mission Accomplished. 5 STARS.
Very very happy customers.
Brendan

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Value for Money
5/5
Cleaning & Maintenance
5/5
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Dave
DaveSouth East Queensland, QLD

So easy every stage great staff and process was so professional thank you all cannot recommended them enough

published

Just have a look answers all thanks just love it looks amazing easy to maintain and service everything explained simply all staff back you and are so helpful if I have any questions they can’t help you enough

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Value for Money
5/5
Cleaning & Maintenance
5/5
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Jason T
Jason TSouth East Queensland, QLD
  • 2 reviews
  • 10 likes

Disgraceful pool builder

published

Dealing with Barrier reef pools in Loganholme QLD has been a ridiculously painful experience. Extremely poor to deal with the entire way and even more atrocious at getting back and finishing the job. The coping pavers were poorly laid and still need to be redone and we are still waiting for the skimmer box lid to be installed despite the pool being completed last year. On top of this there have been multiple certification issues and nothing but the worst customer service imaginable. Never again and I strongly suggest staying well clear.

Value for Money
1/5
Cleaning & Maintenance
1/5
Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools QueenslandSend a private message
Jason T
Jason T
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Adam
AdamSouth East Queensland, QLD
  • Verified

Complete disregard for people's time

published

Canceled and rescheduled at least 8 times in a 2 month period. Started several weeks late and barely did 4 days of work in 6 weeks. Always giving excuses about why they can't make it as promised.

Value for Money
2/5
Cleaning & Maintenance
2/5
Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools QueenslandSend a private message

Hi Adam

I'd love to get an update to you - can you give the office a quick call on 1300-440-891 as I can't Identify your file from this review

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Sonia
SoniaSouth East Queensland, QLD
  • Verified

Beautiful pool

published

I recently had the Olympic 7-meter pool installed. I had many questions being a first-time pool owner but the crew at Barrier Reef were very helpful and answered all of my questions. Mel was super patient as I chose the colours for the pool and tiles and has promptly sorted out minor issues that arose. Thank you Mel. Everything went to plan with the installation and the pool exceeded my expectations. I am very happy with the pool.

Value for Money
5/5
Cleaning & Maintenance
5/5
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Kyle
KyleSpringfield
  • 4 reviews
  • 10 likes
  • Verified

Barrier Reef Pools Loganholme

published
Value for Money
1/5
Cleaning & Maintenance
1/5
Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools QueenslandSend a private message
Kyle
Kyle
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New Pool!!!

published

Great experience with Barrier Reef Pools. Dale who initially came out was fantastic, great communication and extremely polite. Dean and the crew had the job done quickly and were very polite and patient with the kids running around. We love our new pool and are so happy!
Thank you!

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Value for Money
5/5
Cleaning & Maintenance
4/5
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Questions & Answers

Robert N
Robert Nasked

Is the pool over flow pipe supposed to be connected to the storm water pipes? If not, how does it work?

3 answers
Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools QueenslandSend a private message

Hi Robert

Feel free to call the office on 1300440891 we would be more than happy to assist.

Helen C.
Helen C.
Robert N
Robert N

Thank you.
Didn't really answer the question regarding the over flow pipe situated on the tiles. Curious whether it should be connected to storm water. If not, what is it connected to because it if not draining.

ARK
ARKasked

Looking at a BRP but feeling very apprehensive...QBCC Licence search showed company's liscence waz cancelled deemed not fit and proper to hold a licence October 2018.. Salesperson was very evasive when I asked some very specific questions down to lying about what QBCC insurance actually covers.Supplied me with another QBCC Liscence no which was issued around the same time as the company liscence was cancelled to someone with the same surname as company director and already has orders to repair faulty work.

3 answers
Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools QueenslandSend a private message

Hi Ark Feel free to contact out office and discuss with Dean or Mel It’s odd that you have put this on a public forum without contacting us to clarify as you appear very confused. What you have submit appears to contain some untruths.

Barrier Reef Pools Queensland
Mel O.Barrier Reef Pools QueenslandSend a private message

Thanks for your time today - it was great to chat and Clarify your concerns. We look forward to working with you in the future.

ARK
ARK

Thankyou for answering my questions. I posted here originslly thinking it was a forum for discussion and feedback for customers

Get an answer from our members and Barrier Reef Pools Queensland representatives

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