Reviewer Photos & Videos
No after sales service
They put the pool in okay without any problem, but don't expect any help after that if you have a problem, eg your pool is leaking... they won't come to your aid. We have contacted them a few times and they don't follow up.. avoid
Awesome job done by Dean and BRPQ
We love kids love we enjoy everyday . Thanks to Mr Dean and his very friendly team of BRPQ. Just in time for summer we are ready with our dream project.
The reviewer stated that an incentive was offered for this review
Mel and Dean, our saviours....
After we got robbed by pure excavations who were the contractors for Leisure Pools South Brisbane Mel called me the day after she heard about it. She told me Barrier Reef Pools would like to finish our pool.. I told her, we have no money left, he's taken it all... she said she didn't want money, all she needs is a pool shell. We didn't have this either. But the loyalty that they showed towards us was enough. These people told us before we went to leisure pools that there was no chance we would get a pool before Christmas where leisure pools sai...d yes. Terrible mistake... Mel and Dean got our business. When we got the money back from QBCC (Luckily) Barrier Reef booked us in. And even though they were booked out for months and months they fast tracked our pool (because we had a massive big hole in the ground that was getting worse and worse everyday) it was a major safety issue for our 2 young kids and our fur babies too! As soon as work started Dean and Mel were both fantastic at communicating, any questions I had I could text or call anytime of the day and I would get an instant response. Nothing was an issue with them... nothing... they were our saviours. Honestly, the nicest people anyone could ever meet and absolutely no bull talk... our pool was installed in time (apart from the rain periods) they looked after the temporary fence hire after the 5 week period, gave amazing advice on out tile choice, gave us a bigger pool than the old contract and a fantastic price and threw a couple of things in for free!! I would highly recommend Barrier Reef Pools Loganholme, there's a good reason they are booked for months. The quality of workmanship, the honesty and the reliability that we received was second to none. 100% in love with our transformed yard which sat as a dam for 10 months because of a selfish, greedy company. Mel and Dean, we thankyou so much, honestly from the bottom of our hearts. Best pool company ever!
Wish I had my time over
Up until all the money had been paid they couldn’t have been more helpful, unfortunately that’s where it ended.
After completing the job they left a big crate full of rubbish and pipe off cuts and empty chemical bottles in the yard which they assured me they would come back and take away, despite several phone calls they never did.
Then a couple of months ago Our filter stopped working properly so we contacted them as it is under warranty and have been given nothing but the run around.
We have sent the details they wanted twice, called and sent...
This is perfect pool.
We are using our pool every day. Kids love it very much . Pool maintenance is very easy and pool shop is only 3 min with a car. This is best investment .
The reviewer stated that an incentive was offered for this review
Hours of fun for our family
Can not thank the team at barrier reef enough for there amazing work we are so happy. We have used our pool everyday since handover. Can not fault the team. Very helpful the whole process. Amazing team and very highly recommend them.
So glad we brought a barrier reef pool Dean and his team are amazing.
Poor After Sales Service On Warranty
Barrier Reef Pools Loganholme doesn’t come out when they say they will or communicate with us. They are your installer! We have a fault with the pool in the fibreglass.
Great overall services
This company has gone over and above normal standards. Rain has caused all sorts of issues and problems but Dean and his team at Barrier Pools have done outstanding job in getting pool finished. Even working weekends. Cannot recommend them highly enough.
5 STAR SERVICE - SECOND TO NONE
Barrier Reef Pools have exceeded our expectations. We are so happy with what they have achieved for us. Right from the start we felt included and kept up to date with how the pool progressed. All the trades were highly professional and respectful and the quality finishes are 5 STAR.
We did alot of research and spoke to many pool companies and so happy we went with Barrier Reef Pools. From Dale who initially came to our home to quote the job to the Project Manager Dean who kept us up to date with all stages, thank you so much for your awesome work and for the dream pool which is now part of our dream home.
Mission Accomplished. 5 STARS.
Very very happy customers.
So easy every stage great staff and process was so professional thank you all cannot recommended them enough
Just have a look answers all thanks just love it looks amazing easy to maintain and service everything explained simply all staff back you and are so helpful if I have any questions they can’t help you enough
Disgraceful pool builder
Dealing with Barrier reef pools in Loganholme QLD has been a ridiculously painful experience. Extremely poor to deal with the entire way and even more atrocious at getting back and finishing the job. The coping pavers were poorly laid and still need to be redone and we are still waiting for the skimmer box lid to be installed despite the pool being completed last year. On top of this there have been multiple certification issues and nothing but the worst customer service imaginable. Never again and I strongly suggest staying well clear.
Complete disregard for people's time
Canceled and rescheduled at least 8 times in a 2 month period. Started several weeks late and barely did 4 days of work in 6 weeks. Always giving excuses about why they can't make it as promised.
I recently had the Olympic 7-meter pool installed. I had many questions being a first-time pool owner but the crew at Barrier Reef were very helpful and answered all of my questions. Mel was super patient as I chose the colours for the pool and tiles and has promptly sorted out minor issues that arose. Thank you Mel. Everything went to plan with the installation and the pool exceeded my expectations. I am very happy with the pool.
Barrier Reef Pools Loganholme
I decided to Build my Pool with BRP Loganholme. It was the most horrific experience from any contractor I have ever experienced.
The Contract Signing was the easy part. Salesman was great at communicating, contact was done quickly and to point. I was getting a 10.5x3.5m Pool which the quote amount was meant to be $54 500, The original signing was for contract only $21 800, Which I honestly thought was strange and mentioned it. Got told it was how it was meant to be.
During the process of waiting for pool to be scheduled for install as I got...promised a date. which never came to be, I asked for extra and minor items to be added. Got ignored for 2 weeks with 0 response. I called there head office, as I was unsure what was going on. This is when I found out all the BRP outlets are just subcontractors to the BRP name. The owner of BRP Loganholme found out I called. I got a phone call basically with threatening words, abusive and down right rude. He said I was throwing his business under the bus and trying to cause trouble. I was ringing to ask what was going on, as I got ignore for weeks. He threatened to Purposely damage my pool and do a bad job, If I did not cancel my contract. I refused to cancel contract, as I wanted my pool before Christmas. 1-2 weeks went on and heard nothing again, Until I got a bill for the Pool shell $32 700. This was confusing to me as it was not on contract. I asked my family and called QBCC and got told, that the deposits mentioned/amount on contract is to be only paid. This is where alarm bells start ringing for me. I ask Barrier reef Loganholme if they could please re do the contract to the correct quoted amount of $54500. I got told from Barrier Reef Loganholme, they will not be doing that. Now my Contract was $54500, but ---The Pool completely installed (with pool equipment, water filled, coping and handover of pool) is $34490 As per quote How can the pool shell alone be $32700??? It was a question I wondered honestly.
Great experience with Barrier Reef Pools. Dale who initially came out was fantastic, great communication and extremely polite. Dean and the crew had the job done quickly and were very polite and patient with the kids running around. We love our new pool and are so happy!
Questions & Answers
Is the pool over flow pipe supposed to be connected to the storm water pipes? If not, how does it work?
Feel free to call the office on 1300440891 we would be more than happy to assist.
Turn off your pump, You connect the large blue hose to the filter, run the hose to a suitable spot to drain. Turn the handle to backwash and turn your pump on. turn your pump off before you turn the h...andle back to filter when your happy with the water level.in your pool.
Didn't really answer the question regarding the over flow pipe situated on the tiles. Curious whether it should be connected to storm water. If not, what is it connected to because it if not draining.
Looking at a BRP but feeling very apprehensive...QBCC Licence search showed company's liscence waz cancelled deemed not fit and proper to hold a licence October 2018.. Salesperson was very evasive when I asked some very specific questions down to lying about what QBCC insurance actually covers.Supplied me with another QBCC Liscence no which was issued around the same time as the company liscence was cancelled to someone with the same surname as company director and already has orders to repair faulty work.
Hi Ark Feel free to contact out office and discuss with Dean or Mel It’s odd that you have put this on a public forum without contacting us to clarify as you appear very confused. What you have submit appears to contain some untruths.
Thanks for your time today - it was great to chat and Clarify your concerns. We look forward to working with you in the future.
Thankyou for answering my questions. I posted here originslly thinking it was a forum for discussion and feedback for customers
Get an answer from our members and Barrier Reef Pools Queensland representatives
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