BRPQ (Barrier Reef Pools Queensland)

BRPQ (Barrier Reef Pools Queensland)

 Verified
BRPQ (Barrier Reef Pools Queensland)
4.0

67 reviews

PositivevsNegative
75% · 5015 · 22%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.4
Cleaning & Maintenance
4.1
Product Quality
4.4
Customer Service
4.4

Reviews

67 reviews
Nev Gray
Nev GraySouth East Queensland, QLD2 posts
 

We love our pool & would highly recommend these guys

I use our pool every weekend & when I get home from work if it is still warm. Live in it on weekends, even after I've been on patrol at the beach I come home & spend the arvo in it. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Rachael D.
Rachael D.South East Queensland, QLD
 

Century Pools created a stunning pool - love it !

Dean was able to achieve the impossible and install an absolutely gorgeous pool in very difficult conditions. I have a very steep block with narrow access, powerlines etc. No one else said it could be done. Mel and Dean have a team of true professionals and fantastic people (at every stage) who all take pride in the quality of their work. The boys are all very considerate and a happy team. Special thanks to Megan. Show details
Wayne
WayneSouth East Queensland, QLD4 posts
 

No after sales service

They put the pool in okay without any problem, but don't expect any help after that if you have a problem, eg your pool is leaking... they won't come to your aid. We have contacted them a few times and they don't follow up.. avoid Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Barrier Reef Pools Queensland
Barrier Reef Pools Queensland   DM   
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Hi Wayne I am unable to locate your file based on this review - Feel free to give me a call in the office Im here now 1300440891. I will look into this as soon as we have spoken.

Sachin Deo
Sachin Deo South East Queensland, QLD2 posts
  Fair Incentive

Awesome job done by Dean and BRPQ

We love kids love we enjoy everyday . Thanks to Mr Dean and his very friendly team of BRPQ. Just in time for summer we are ready with our dream project.  Show details
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Helen C.
Helen C.South East Queensland, QLD4 posts
  Verified
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John
JohnSouth East Queensland, QLD2 posts
 
Barrier Reef Pools Queensland
Barrier Reef Pools Queensland   DM   
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Hi John our sincere apololgies John is no longer with our company however I have emailed you privately to get this rectified for you.

Milan
MilanSouth East Queensland, QLD
  Fair Incentive

This is perfect pool

We are using our pool every day. Kids love it very much . Pool maintenance is very easy and pool shop is only 3 min with a car. This is best investment . Show details
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Kelly
Kelly South East Queensland, QLD
 

Hours of fun for our family

Can not thank the team at barrier reef enough for there amazing work we are so happy. We have used our pool everyday since handover. Can not fault the team. Very helpful the whole process. Amazing team and very highly recommend them.
So glad we brought a barrier reef pool Dean and his team are amazing.
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Des Oloughlin
Des Oloughlin2 posts
 

Poor After Sales Service On Warranty

Barrier Reef Pools Loganholme doesn’t come out when they say they will or communicate with us. They are your installer! We have a fault with the pool in the fibreglass. Show details
Barrier Reef Pools Queensland
Barrier Reef Pools Queensland   DM   
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Bob Weight
Bob WeightTuggeranong 2620, ACT
 

Great overall services

This company has gone over and above normal standards. Rain has caused all sorts of issues and problems but Dean and his team at Barrier Pools have done outstanding job in getting pool finished. Even working weekends. Cannot recommend them highly enough.
Brendanlau76
Brendanlau76South East Queensland, QLD3 posts
 

5 STAR SERVICE - SECOND TO NONE

Barrier Reef Pools have exceeded our expectations. We are so happy with what they have achieved for us. Right from the start we felt included and kept up to date with how the pool progressed. All the trades were highly professional and respectful and the quality finishes are 5 STAR.
We did alot of research and spoke to many pool companies and so happy we went with Barrier Reef Pools. From Dale who initially came to our home to quote the job to the Project Manager Dean who kept us up to date with all stages, thank you so much for your awesome work and for the dream pool which is now part of our dream home.
Mission Accomplished. 5 STARS.
Very very happy customers.
Brendan Show details
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Dave
DaveSouth East Queensland, QLD
 

So easy every stage great staff and process was so professional thank you all cannot recommended them enough

Just have a look answers all thanks just love it looks amazing easy to maintain and service everything explained simply all staff back you and are so helpful if I have any questions they can’t help you enough  Show details
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Jason T
Jason TSouth East Queensland, QLD3 posts
 

Disgraceful pool builder

Dealing with Barrier reef pools in Loganholme QLD has been a ridiculously painful experience. Extremely poor to deal with the entire way and even more atrocious at getting back and finishing the job. The coping pavers were poorly laid and still need to be redone and we are still waiting for the skimmer box lid to be installed despite the pool being completed last year. On top of this there have been multiple certification issues and nothing but the worst customer service imaginable. Never again and I strongly suggest staying well clear.  Show details
Barrier Reef Pools Queensland
Barrier Reef Pools Queensland   DM   
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Adam
AdamSouth East Queensland, QLD
  Verified

Complete disregard for people's time

Canceled and rescheduled at least 8 times in a 2 month period. Started several weeks late and barely did 4 days of work in 6 weeks. Always giving excuses about why they can't make it as promised.
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Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Barrier Reef Pools Queensland
Barrier Reef Pools Queensland   DM   
More

Hi Adam I'd love to get an update to you - can you give the office a quick call on 1300-440-891 as I can't Identify your file from this review

Sonia
SoniaSouth East Queensland, QLD3 posts
  Verified

Beautiful pool

I recently had the Olympic 7-meter pool installed. I had many questions being a first-time pool owner but the crew at Barrier Reef were very helpful and answered all of my questions. Mel was super patient as I chose the colours for the pool and tiles and has promptly sorted out minor issues that arose. Thank you Mel. Everything went to plan with the installation and the pool exceeded my expectations. I am very happy with the pool. Show details

Questions & Answers

Robert N
Robert N

Is the pool over flow pipe supposed to be connected to the storm water pipes? If not, how does it work?

Barrier Reef Pools Queensland
Barrier Reef Pools Queensland   DM   

Hi Robert Feel free to call the office on 1300440891 we would be more than happy to assist.

Helen C.
Helen C.  
Robert N
Robert N  

Thank you.
Didn't really answer the question regarding the over flow pipe situated on the tiles. Curious whether it should be connected to storm water. If not, what is it connected to because it if not draining.

ARK
ARK

Looking at a BRP but feeling very apprehensive...QBCC Licence search showed company's liscence waz cancelled deemed not fit and proper to hold a licence October 2018.. Salesperson was very evasive when I asked some very specific questions down to lying about what QBCC insurance actually covers.Supplied me with another QBCC Liscence no which was issued around the same time as the company liscence was cancelled to someone with the same surname as company director and already has orders to repair faulty work.

Barrier Reef Pools Queensland
Barrier Reef Pools Queensland   DM   

Hi Ark Feel free to contact out office and discuss with Dean or Mel It’s odd that you have put this on a public forum without contacting us to clarify as you appear very confused. What you have submit appears to contain some untruths.

Barrier Reef Pools Queensland
Barrier Reef Pools Queensland   DM   

Thanks for your time today - it was great to chat and Clarify your concerns. We look forward to working with you in the future.

ARK
ARK  

Thankyou for answering my questions. I posted here originslly thinking it was a forum for discussion and feedback for customers

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