We have had a great experience with Buccaneer Pools, the sales team were fantastic, handover was last week and it looks amazing. So glad we proceeded with the purchase and look forward to summer time.
Buccaneer Pools Are Amazing
From start to finish James and the rest of the Buccaneer team were absolutely fantastic. Our pool went in early and the whole process was easy..... Highly recommend Buccaneer Pools
Installing a Buccaneer Pool
We had a Buccaneer Pool installed during March/April this year, something we thought about for a few years. The process went smooth, from the choices we had for our pool and accessories to the step by step process (dig the hole, install the pool and finishing off the process - very good operators for a narrow space!). One aspect in the handover process - more clarity when being explained how the equipment works. All together a positive experience, with a very good outcome. Thank you Buccaneer Pools
Love our new Buccaneer Pool!
Thank you to the entire team for making our dream come true; the sales, installation and admin teams were all extremely helpful and the pool was delivered on time, very happy!!
Great customer service
Great customer service, everything thing was on time and we now have a wonderful new pool, our two kids plus all the neighbours will get plenty of use for years to come thank you Buccaneer pools!
Colin & Robyn
Great customer service and after care
We went with Buccaneer pools as our sales person was very professional and loved his job. He was helpful easy going and wasn’t pushy. From start of the dig to the completion it was approx 4 weeks, we still have some teething issues with the pool chemistry but that is to be sorted this week. Every time I have contacted head office they have been lovely to deal with and informative and I would recommend Buccaneer. Thanks
An example of under promise / over deliver (in a good way!!)
When enquiring about a pool in December 2020 we were advised that installation would not be possible until April 2021. After signing the contract, this was initally revised to March, then to February. The pool was installed in January 2021 and we were using it by the end of that week !! Well done Buccaneer Pools.
Buccaneer are ok until something goes wrong.
When our pool was installed 14 years ago we were assured of its longevity. 25 years was touted for the colour coating, and structurally - a lifetime. 14 years later it has developed a significant crack and the water drained out. The gel coating has seriously bubbled across large areas. Called customer service. They said sorry, we can't help you. We are too busy.
Good Choice of Pool
Pool was commissined and handover yesterday. It looks great!
Buccaneer Pools helps ensure that i got the most efficent pool size to suit a very constrained site.
Very pleased with the product.
Using it pretty much every day, weather has not been great but since summer is here..
Easy n loving my pool, lots of reading and YouTube clips watched prior to it all though
Loving our new pool
We love using our new pool everyday, it's very easy to maintain. Overall and it was a very easy process and we would recommend Buccaneer to our friends and family.
I have been totally impressed with how Buccaneer Pools operates. I have found them attentive and willing to help throughout the entire process. All staff I dealt with have been professional, on time and friendly. All the equipment works extremely well and is easy to use. I couldn't be happier to recommend Buccaneer Pools to anyone who is in the market for a pool.
A pool oasis in our garden
It started with Buccaneer being one of three companies to quote and they were the only ones to tell us we couldn’t have what we thought we wanted, we liked that so they got the job.
End to end a really great purchase experience with the whole team there, and all the tradies they used. Even the Bobcat guy and his daughter team who dug out the hole, such good service.
We had to work with our house builders as the pool would be installed straight after handover and when that was delayed Buccaneer took it all in their stride and moved everything back a week.
We use the pool everyday and the setup they gave us has hardly needed tweaking at all, crystal clear water and pH right on track.
We would certainly buy from them again, thanks Buccaneer.
Good experience from sales to handover
The team at Buccaneer were polite and attentive from the sales meeting to handover. They were open and honest regarding the time it would take until installation and everything ran on time. The only downside is that the communication regarding the time trades (i.e. electrician, plumber, handover) would arrive was often only a day or two prior to them arriving which made scheduling our availability a bit difficult.
We built the 11m lap pool to swim daily in it.
The pool was a big part of our decision to build.we wanted a large lap pool that could be heated all year round.
We looked at 4 other companies and found buccaneers was far superior in service and advice. Very small issues with council but was well handled by the team.
Pool is used every day and all works on wifi. Very easy management of the pool.
Questions & Answers
My swim jets aren’t working, the remote works with new batteries but the box that the signal goes to just clicks so we have no jet operation!
Could you advise on what needs to be done to remedy the issue please?
Get an answer from our members and Buccaneer Swimming Pools representatives
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