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Buccaneer Swimming Pools

Buccaneer Swimming Pools

4.0 from 60 reviews · View Statistics

Reviews

  • Value for Money
    4.5 (31)
  • Cleaning & Maintenance
    4.6 (26)
  • Product Quality
    4.8 (31)
  • Return Claim MadeYes (0) · No (31)
  • Customer Service
    4.4 (34)
  • Warranty Claim MadeYes (2) · No (31)
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Pool installation

published

Using it pretty much every day, weather has not been great but since summer is here..

Easy n loving my pool, lots of reading and YouTube clips watched prior to it all though

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationRockingham
Warranty Claim MadeNo
Purchase TypePool
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1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Smilling, very pleased to hear that you're getting a lot of swimming done. Thanks for your kind words and have a great summer!

The reviewer stated that an incentive was offered for this review

Cass

Cass

  • 2 reviews
  • 1 like

Loving our new pool

published

We love using our new pool everyday, it's very easy to maintain. Overall and it was a very easy process and we would recommend Buccaneer to our friends and family.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup WA
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Cass, thank you for your review! We hope you get tons of use out of your new pool this summer :)

The reviewer stated that an incentive was offered for this review

Good Service

published

I have been totally impressed with how Buccaneer Pools operates. I have found them attentive and willing to help throughout the entire process. All staff I dealt with have been professional, on time and friendly. All the equipment works extremely well and is easy to use. I couldn't be happier to recommend Buccaneer Pools to anyone who is in the market for a pool.

1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Thank you Richard, we really appreciate your kind words. We hope you continue to be impressed all summer long and enjoy plenty of swims as the weather warms up.

The reviewer stated that an incentive was offered for this review

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Nick

NickPerth, WA

  • 2 reviews
  • 1 like

A pool oasis in our garden

published

It started with Buccaneer being one of three companies to quote and they were the only ones to tell us we couldn’t have what we thought we wanted, we liked that so they got the job.
End to end a really great purchase experience with the whole team there, and all the tradies they used. Even the Bobcat guy and his daughter team who dug out the hole, such good service.
We had to work with our house builders as the pool would be installed straight after handover and when that was delayed Buccaneer took it all in their stride and moved everything back a week.
We use the pool everyday and the setup they gave us has hardly needed tweaking at all, crystal clear water and pH right on track.
We would certainly buy from them again, thanks Buccaneer.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Nick, thanks for sharing your story! We always like to hear praise for our people and the hard work they do. We hope you enjoy that crystal clear water all summer long.

The reviewer stated that an incentive was offered for this review

Good experience from sales to handover

published

The team at Buccaneer were polite and attentive from the sales meeting to handover. They were open and honest regarding the time it would take until installation and everything ran on time. The only downside is that the communication regarding the time trades (i.e. electrician, plumber, handover) would arrive was often only a day or two prior to them arriving which made scheduling our availability a bit difficult.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRockingham, WA
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Alex, thanks for taking the time to write this review. We're pleased to hear that you've had a good experience from start to finish. Enjoy your pool!

The reviewer stated that an incentive was offered for this review

Mark S.

Mark S.Perth, WA

We built the 11m lap pool to swim daily in it.

published

The pool was a big part of our decision to build.we wanted a large lap pool that could be heated all year round.

We looked at 4 other companies and found buccaneers was far superior in service and advice. Very small issues with council but was well handled by the team.

Pool is used every day and all works on wifi. Very easy management of the pool.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Mark, thanks for sharing your journey and the reasons you wanted to work with us. Hopefully you'll get a lot of use and plenty of laps out of it. Enjoy your pool and thank you for the feedback.

Great experience

published

I have just purchased a new pool from buccaneers and am extremely happy with the entire transaction from purchase to complete installation. I highly recommend this great team to use for your next purchase.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWa
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Sharon, fantastic news. Thanks for letting us know about your experience and we hope that you are extremely happy for as long as you have the pool!

Brinda

BrindaWestern Australia

I love my pool, the best ever!

published

The pool have really change the whole looks of my backyard,It looks great, the people have done an amazing job, very helpful , affordable price

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationRockingham
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Thanks Brinda, a pool can definitely become the centrepiece of your backyard so we're happy to hear that it's looking great! Thank you for your kind words.

The reviewer stated that an incentive was offered for this review

Steve

StevePerth, WA

These guys and girls know customer service

published

The customer service during and after sale has been exceptional! Very happy with the end result and definitely recommend to anyone looking to purchase their first pool

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBuccaneer Pools
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Steve, very pleased to hear that your first pool experience has gone swimmingly! Thank you for the kind words and enjoy the warm summer days spent in your pool.

The reviewer stated that an incentive was offered for this review

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Steve

StevePerth, WA

Summer Loving

published

Our new home we were building needed an extra touch.
Some may call it an expensive water feature but our family are looking forward to diving in this summer.
From start to finish Buccaneer have done their best to get the pool completed in time.
The salesman was very helpful and assisted us to choose the best pool for our backyard.
The pool installation process was very organised and when a small problem arose with equipment it was rectified even though it was an extremely busy time.
We recommend Buccaneers if you want a great looking pool and want a company that know what they’re doing.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPerth WA
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

Dave

DavePerth, WA

This is just what we needed to complete our home . Glad we picked. Bucaneer

published

Picked our pool last year but wasn’t ready to get it put in . Got a great deal and they held the price for us. Now it’s in we’re so glad we picked bucaneer pools they done a very good job

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJooondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Dave, fantastic news! Thanks for letting us know and sharing your review. The team will love hearing that feedback and we're very pleased to see another satisfied customer. Enjoy your pool!

The reviewer stated that an incentive was offered for this review

Dean W.

Dean W.Perth, WA

arrived on time, looks amazing, nice staff to work with

published

We had a few hiccups with our installation, but it was nothing that couldn't be fixed, it isn't an easy task installing a pool, preparing the earthworks, building the pool, and they were on time and the guys worked fast in bad weather, kept us up to date on progress leading up to the install, also refunded some of our money due to some unforseen changes. The pool and filter system is great quality, workmanship on the aqua bed and headers is perfect. Looking forward to summer with our new heated pool and aqua bed.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationRockingham
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Dean, this kind of positive feedback is great to hear! Very pleased that we were able to work together to overcome any challenges along the way and that you have a great result leading into summer. Thanks from all of us.

The reviewer stated that an incentive was offered for this review

Very proud pool owners

published

We were extremely happy with the whole process of purchasing our pool, from our first visit to the sales office right up to the time of the handover. Would definately recommend Buccaneer Pools!

1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Andrew and Paula, thank you very much. We're so pleased, have a great time in your pool as we head into the warmer months!

The reviewer stated that an incentive was offered for this review

cincam75

cincam75Perth, WA

  • 3 reviews
  • 1 like

Stunning addition to our back garden

published

Buccaneer pools were very flexible and easy to work with while we were building our house. I had to delay pool works several times and they were always happy to work with me. They were always on time and reliable and gave me realistic time frames. The pool looks great and we are very happy with it.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJandakot
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

The reviewer stated that an incentive was offered for this review

Craig

CraigPerth, WA

Worst experience ever.

published

From the foreman who watched one of their works standing underneath a suspended load, while they hand dug a section of the hole to poor workmanship when it came to making my fence non-compliant with the council and several areas of paving that sunk. Can’t fault the pool itself, but wouldn’t recommend them for anything else.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool and Spa
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Craig, sorry to hear that you feel this way. Our team will be in touch with you tomorrow to diccuss where you feel we can improve and if there's anything we can do to resolve the situation. Thank you and speak soon.

Pool & Spa Shops

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Jo S

Jo SPerth, WA

  • Verified customer

Made easy and so helpful

published

From the moment I stepped into the show room to the final hand over of our pool I have been more than happy with the sevice from Buccaneer pools. The staff, the workers , the office people have all been wonderful. I have and will highly recommend to family and friends . Thank you Buccaneer pools.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationjoondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Jo, thank you so much for taking the time to give us this feedback. We couldn't be happier to hear about the experience you have had across our whole team. From all of us, enjoy your first summer of swimming and many more in the years ahead!

Mark

MarkPerth, WA

  • 2 reviews

Delivered exactly what was promised and when.

published

We signed up in June 2020 and arranged for an installation for July. Everything proceeded so smoothly and the time frames were stuck to - almost to the minute. From the start, everyone was a pleasure to deal with - as well as those in customer service ensuring that we were kept updated with each step. A great experience and definately recommended.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Mark, thank you very much for your review. Always great to hear such positive feedback about the whole team. Thanks again and we hope you enjoy your pool!

The reviewer stated that an incentive was offered for this review

Edek

Edekocean reef

  • 6 reviews
  • 10 likes

Professional service and timely delivery.

published

I am vey happy with Buccaneer pools. Professional and friendly staff and subcontractors and timely delivery. The pool looks beautiful, I would use them again and I recommend the company.

3 comments
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Thank you so much for your 5 star review, it's much appreciated. We hope you enjoy staying cool in your new pool this summer.

Edek
Edek

Hi Buccaneer. In July, you offered a $30 Bunnings voucher for a review on the product review website. We are now in September and despite the email I sent to you and the phone call I made last week, still no promised voucher. This is not a good form.

Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Edek, our sincere apologies for the delay here! We had a changeover of staff but we've caught back up now and you will have heard from us yesterday. We hope you get something nice to go alongside your new pool :)

The reviewer stated that an incentive was offered for this review

Fantastic Buccaneer Pools Team from Sales till Handover

published

Many Thanks to Buccaneer Pools Team for the great work and commitment from Sales till Handover.
You made our Pool installation journey very simple, smooth and enjoyable.
I would definitely recommend Buccaneer Pools to my friends.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Thanks for the review! Love hearing from happy customers - especially with such great feedback! We will pass your comments onto our whole team. Enjoy.

The reviewer stated that an incentive was offered for this review

Ben G

Ben GWestern Australia

I would definitely recommend but have had some small issues

published

Sales, install and customer service teams are excellent. Very professional, courteous and organised.
Issues - scheduled handover was moved out due to delays getting parts - a scratch was fixed the day after noticing.
Happy to recommend.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJandakot, WA
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hello Ben. Thanks for the review and your honestly outlining the few small issues you had. But glad the team fixed the issues quickly! Enjoy your pool and please reach out if you ever need anything.

The reviewer stated that an incentive was offered for this review

Page 1 of 3

Questions & Answers

Michael

Michaelasked

My swim jets aren’t working, the remote works with new batteries but the box that the signal goes to just clicks so we have no jet operation!
Could you advise on what needs to be done to remedy the issue please?

No answers

Get an answer from our members and Buccaneer Swimming Pools representatives

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