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Buccaneer Swimming Pools

Buccaneer Swimming Pools

4.0 from 69 reviews · View Statistics

Reviews

  • Value for Money
    4.5 (39)
  • Cleaning & Maintenance
    4.6 (32)
  • Product Quality
    4.8 (40)
  • Return Claim MadeYes (0) · No (36)
  • Customer Service
    4.4 (42)
  • Warranty Claim MadeYes (2) · No (38)
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Bec
Bec Perth, WA
  • Verified

Fabulous

published

We have had a great experience with Buccaneer Pools, the sales team were fantastic, handover was last week and it looks amazing. So glad we proceeded with the purchase and look forward to summer time.

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Bec! Thank you so much for taking the time to share your great feedback. We're happy to hear that you had a great experience with Buccaneer Pools. Wishing you many happy memories in your new pool and enjoy!

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Buccaneer Pools Are Amazing

published

From start to finish James and the rest of the Buccaneer team were absolutely fantastic. Our pool went in early and the whole process was easy..... Highly recommend Buccaneer Pools

Value for Money
Product Quality
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Daniel. thank you so much for your positive review. We're glad to hear you had a seamless experience from start to finish. The Buccaneer team really appreciates your kind words. Enjoy the pool!

Installing a Buccaneer Pool

published

We had a Buccaneer Pool installed during March/April this year, something we thought about for a few years. The process went smooth, from the choices we had for our pool and accessories to the step by step process (dig the hole, install the pool and finishing off the process - very good operators for a narrow space!). One aspect in the handover process - more clarity when being explained how the equipment works. All together a positive experience, with a very good outcome. Thank you Buccaneer Pools

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Thank you Cris, great to hear that our team have ticked boxes accross the board! We really appreciate you taking the time to leave us with valuable feedback for continuous improvement.

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Anita
AnitaPerth, WA

Love our new Buccaneer Pool!

published

Thank you to the entire team for making our dream come true; the sales, installation and admin teams were all extremely helpful and the pool was delivered on time, very happy!!

Product Quality
Customer Service
Purchase TypePool
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Anita, fantastic news! Thank you so much for taking the time out to share your experience. Our hard working team will be thrilled to read your feedback. Wishing you many happy memories ahead in your new pool!

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Great customer service

published

Great customer service, everything thing was on time and we now have a wonderful new pool, our two kids plus all the neighbours will get plenty of use for years to come thank you Buccaneer pools!
Regards
Colin & Robyn

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Colin & Robyn, thank you so much for your review. It's great to hear so many people are going to enjoy your new pool. We hope you make many wonderful memories.

Lauren
Lauren Perth, WA

Great customer service and after care

published

We went with Buccaneer pools as our sales person was very professional and loved his job. He was helpful easy going and wasn’t pushy. From start of the dig to the completion it was approx 4 weeks, we still have some teething issues with the pool chemistry but that is to be sorted this week. Every time I have contacted head office they have been lovely to deal with and informative and I would recommend Buccaneer. Thanks

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Lauren, thanks for sharing your feedback with us. It's always a good job for us being able to deliver a stunning result for our clients, we hope you love your pool.

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Ne G.
Ne G.Perth, WA
  • Verified

An example of under promise / over deliver (in a good way!!)

published

When enquiring about a pool in December 2020 we were advised that installation would not be possible until April 2021. After signing the contract, this was initally revised to March, then to February. The pool was installed in January 2021 and we were using it by the end of that week !! Well done Buccaneer Pools.

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Ne G, thank you very much for your 5 star review. Very glad to hear that we were able to get your pool in ahead of time and ready to enjoy some summer swimming!

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Tony H.
Tony H.Perth, WA

Buccaneer are ok until something goes wrong.

published

When our pool was installed 14 years ago we were assured of its longevity. 25 years was touted for the colour coating, and structurally - a lifetime. 14 years later it has developed a significant crack and the water drained out. The gel coating has seriously bubbled across large areas. Called customer service. They said sorry, we can't help you. We are too busy.

Value for Money
Product Quality
2 comments
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools
Tony H.
Tony H.

Good Choice of Pool

published

Pool was commissined and handover yesterday. It looks great!
Buccaneer Pools helps ensure that i got the most efficent pool size to suit a very constrained site.
Very pleased with the product.

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Steve, thanks for your review and what a great way to start the new year! We hope you continue to enjoy your pool for many years to come.

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Pool installation

published

Using it pretty much every day, weather has not been great but since summer is here..

Easy n loving my pool, lots of reading and YouTube clips watched prior to it all though

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Smilling, very pleased to hear that you're getting a lot of swimming done. Thanks for your kind words and have a great summer!

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Cass
Cass
  • 2 reviews
  • 1 like

Loving our new pool

published

We love using our new pool everyday, it's very easy to maintain. Overall and it was a very easy process and we would recommend Buccaneer to our friends and family.

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Cass, thank you for your review! We hope you get tons of use out of your new pool this summer :)

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Good Service

published

I have been totally impressed with how Buccaneer Pools operates. I have found them attentive and willing to help throughout the entire process. All staff I dealt with have been professional, on time and friendly. All the equipment works extremely well and is easy to use. I couldn't be happier to recommend Buccaneer Pools to anyone who is in the market for a pool.

1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Thank you Richard, we really appreciate your kind words. We hope you continue to be impressed all summer long and enjoy plenty of swims as the weather warms up.

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Nick
NickPerth, WA
  • 2 reviews
  • 1 like

A pool oasis in our garden

published

It started with Buccaneer being one of three companies to quote and they were the only ones to tell us we couldn’t have what we thought we wanted, we liked that so they got the job.
End to end a really great purchase experience with the whole team there, and all the tradies they used. Even the Bobcat guy and his daughter team who dug out the hole, such good service.
We had to work with our house builders as the pool would be installed straight after handover and when that was delayed Buccaneer took it all in their stride and moved everything back a week.
We use the pool everyday and the setup they gave us has hardly needed tweaking at all, crystal clear water and pH right on track.
We would certainly buy from them again, thanks Buccaneer.

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Nick, thanks for sharing your story! We always like to hear praise for our people and the hard work they do. We hope you enjoy that crystal clear water all summer long.

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Good experience from sales to handover

published

The team at Buccaneer were polite and attentive from the sales meeting to handover. They were open and honest regarding the time it would take until installation and everything ran on time. The only downside is that the communication regarding the time trades (i.e. electrician, plumber, handover) would arrive was often only a day or two prior to them arriving which made scheduling our availability a bit difficult.

Product Quality
Customer Service
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Alex, thanks for taking the time to write this review. We're pleased to hear that you've had a good experience from start to finish. Enjoy your pool!

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Mark S.
Mark S.Perth, WA

We built the 11m lap pool to swim daily in it.

published

The pool was a big part of our decision to build.we wanted a large lap pool that could be heated all year round.

We looked at 4 other companies and found buccaneers was far superior in service and advice. Very small issues with council but was well handled by the team.

Pool is used every day and all works on wifi. Very easy management of the pool.

Value for Money
Cleaning & Maintenance
1 comment
Buccaneer Swimming Pools
Customer ServiceBuccaneer Swimming Pools

Hi Mark, thanks for sharing your journey and the reasons you wanted to work with us. Hopefully you'll get a lot of use and plenty of laps out of it. Enjoy your pool and thank you for the feedback.

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Questions & Answers

Michael
Michaelasked

My swim jets aren’t working, the remote works with new batteries but the box that the signal goes to just clicks so we have no jet operation!
Could you advise on what needs to be done to remedy the issue please?

No answers

Get an answer from our members and Buccaneer Swimming Pools representatives

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