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Buddy Pet Insurance

Buddy Pet Insurance

 Verifiedbuddypetinsurance.com.au
Buddy Pet Insurance
4.9

37 reviews

Positive vs Negative
100%0%
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Claim Resolution Time
  • <1 hour
Claim ApprovedYes · No
Value for Money
4.7
Transparency ?
4.9
Customer Service
4.8
5 Giuliana Postregna  · Easy to do and found that you offer annual subscriptions, where some pet insurance companies don't. It was clear and easy to navigate.
5 Adrian  · Sign up process was seamless and quick, their policy and quote were better than my previous insurer.
5 colette  · The staff were friendly & helpful towards me & I would highly recommend telling friends about buddy pet insurance.
5 Lorene D  · I spoke to a delightful girl that went above and beyond to explain everything and I am very happy with the choice I made
5 Terry S.  · Easy application process I’m new to buddy here my fur baby is looked after thankyou
4 Bob  · Covered what I required at a reasonable cost and was very well explained

Reviews with attachments

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Antonio
Antonio2 posts
  Verified Gold

Very happy with the insurance policy tht I have now my buddy DASH and also with the helpful information and staff providing me with Thank you Show details ·  2

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Walter
WalterVIC
  Verified Gold

Alesa answered ALL my questions very confidently and satisfactorily. She also set up my policy, stress free. Thanks Alesa. Only time will tell if the Pet Insurance policy is what I'm after, a life time, piece of mind cover for my besties buddy. I don't want to be put in the position of having to make a medical decision for my buddy because I can't afford it. Show details ·  1

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Eleisha H.
Eleisha H.
  Verified Gold

Very good phone service Am pleased with the outcome Very helpful Very easy to understand Thankyou Show details ·  1

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Julie
JulieNSW11 posts
  Silver

Cassey took the time to answer all our questions in depth and professionally - after extensively comparing our current pet cover we are getting value for money switching to Buddy thank you for your time and looking forward to been a valued customer Show details ·  1

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jason g.
jason g.NSW
  Verified Silver

Happy,Super Friendly&Very Helpful! Not One Of The Stupid ??’s I asked Were any Trouble For her To Answer Quickly, Efficiently&Effectively. It Was Quick& Professional. THANK YOU! REGARDS. JASON & BRUTUS. Show details ·  1

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Leese
LeeseACT6 posts
  Verified Gold

My experience in setting up my cat’s pet insurance was easy and stress free. It is a weight off my shoulders knowing that my fur baby is insured for vet care. I chose the gold cover as I want only the very best care possible if my boy needs vet care. It is peace of mind and the service team were friendly, acknowledgeable and helpful in answering any questions I needed answering. Thank you to the team at Buddy. Lisa J. Show details ·  1

Recent reviews

Christina P.
Christina P.Tasmania
  Verified Silver

I found Buddy Pet Insurance were very friendly, patient with all my questions and professional when looking for the best cover for my dog. It's great they offer dental cover for a small extra fee as they are others that won't cover this at all and as they get older they all need it. Show details ·  1

Sarah
SarahSouth Australia2 posts
  Verified Silver

I made an online quote and received a call back. The callback operator's service was thorough and polite. The product was well explained, and the operator provided good customer service. Show details ·  1

Ingrid F.
Ingrid F.QLD
  Verified Gold

Easy to understand and make application online. Thought it was good value after comparing , also has Gap only payments feature available at our local vet. Yes, did check with vet first. Show details ·  1

Tahlia
Tahlia
  Verified Silver

The man i spoke with on the phone was great, cracking jokes and saying my cats name a lot which cracked me up (his name is bean and its just very funny to hear others say it) he explained everything it great detail and even went back to explain things to me that i didn't quite understand. Overall a good experience and i was glad to have signed up there and then. Show details ·  1

Domenico
Domenico
  Verified Gold

Very helpful on the phone explained everything that is covered hopefully i can remember it all lol Thankyou for your assistance it was greatly appreciated Cheers Dom Show details ·  1

Ryan
Ryan NSW5 posts
  Verified Gold

Wonderful cover and great what they have to offer on my pets cover but the reading of the terms and conditions was a very lengthy process, he spoke very quick and with the speed at which he spoke and his strong accent it was very hard to keep up and or understand at times. Show details ·  2

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Machayla Finn
Machayla Finn
  Verified Silver

I spoke to a gentlemen forgot his name but he was very lovely and took the time to answer any questions I had and spoke so well and clear. Was so easy to join buddy pet insurance and I love that you get sent booklets as well. I joined yesterday 22.07.25 around 1:30pm. I really commend him on how passionate he was with his job I just wish I remembered his name as he has exceptional customer service. Show details ·  1

Sharon
SharonWA
  Verified Silver

I dealt with a lovely man named Andrew who took the time to go through all the options for me, and he ensured that I understood everything he was telling me without making me feel rushed or pushed into anything Show details ·  1

Darlene
Darlene5 posts
  Verified Gold

Explained everythimg perfectly. All my questions answered with great detail. So easy to set up Show details ·  1

Christine
ChristineVIC
  Silver

Great cust9mer service and good suggestions to assist me make decisions. Show details ·  1

Marsha
MarshaVIC
  Verified Silver

Lee was amazing and answered all of my questions. Was great to talk to and very friendly which I loved. Show details ·  1

Carmen
CarmenNSW2 posts
  Verified Gold

The girl contacted me an she was very helpful; we are happy Show details ·  1

Randeen
RandeenQLD
  Verified Gold

Seem to be legitimate in their cover, no pushy sales people easy to set up. Show details ·  1

Nicole
Nicole
  Verified Bronze

Cheaper than other insurance companies. The only thing is make the disclosures shorter, I felt sorry for the employee reading that. Show details ·  1

Taylor
TaylorTAS
  Verified Silver

The operative was very informative and polite made it easy to choose the right cover for my fur baby Show details ·  1

Pet Insurance

Find out how Buddy Pet Insurance compares to other Pet Insurance

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Graham B
Graham B8 posts
  Verified Silver

Service was excellent in every way, policemen my needs and was great. Show details ·  1

Martin
Martin
  Verified Silver

Very helpful, clear, polite service from your staff member on the phone. Show details ·  1

Lesa
LesaQLD
  Verified Gold

Such friendly service over the phone..explained everything in detail and had us covered in no time ant all. Show details ·  1

Tom
Tom
  Verified Silver

Found buddy pet insurance very competitive and easy to navigate. Show details ·  1

Matty D.
Matty D.
  Fair Incentive Verified Silver

Good price good cover and love the app! My pup is gonna be happy healthy boy thanks to buddy Show details ·  1

Tharra
Tharra7 posts
  Verified Gold

Very polite Explained how each insurance care worked and set me up with insurance Show details ·  1

Gpa
GpaQLD2 posts
  Fair Incentive Verified Silver

Friendly and very helpful staff. Was given the facts that i enquired about Show details ·  1

Samantha L.
Samantha L.5 posts
  Verified Silver

Easy to sign up only signed up yesterday sure it will be great Show details ·  1

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