Buddy Pet Insurance

I have paid this insurance for 10 months. When I am claiming to settle $200 they want me to pay $200 deposit. So I told them to cancel my insurance, they said I cannot claimed anymore as I am not insured but they just taken another payment two days prior to my initial claimed.

I was with RSPCA Pet insurance for my dog have been with them for quite a few years only to receive my renewal for my Pet insurance which I pay fortnightly and it’s due 22nd of October. I was very surprised when I received my renewal as I pay $82 a fortnight when I got my renewal it had gone up to $96 a fortnight so I rang the RSPCA Pet insurance… Read more

to find out why it had gone up so much only to find out that the RSPCA Pet insurance has been taken over by buddy Pet insurance had to make quite a few different phone calls to find out this information as the first person I rang at the RSPCA Pet insurance told me they were being taken over by BUPA Pet insurance so I rang BUPA and they had no idea what I was talking about so then I had to ring back the RSPCA Pet insurance then got a gentleman that told me they have been taken over by buddy he couldn’t tell me why it was so much more expensive. I have to ring buddy directly so I rang buddy Pet insurance and told them that I had a policy with the RSPCA and my next fortnightly payment was due 22nd of October and why is it so much more expensive? Couldn’t give me an explanation try to sell me a new policy. I said no I already have a policy. It is not my fault. You are taking over after many phone calls back-and-forth to the two different Pet insurance companies finally put it in the hands of the complaint department. which is Pet sure only found out that information after ringing Pet insurance ombudsman . Pet sure spoke to their customer service department who told me somebody would ring me back. This was last Thursday and they would ring me back on Friday. Never did so as you can see I was very annoyed and frustrated. finally on Tuesday they rang me back who I thought was Pet sure . they left a number so I rang it back to find out it was buddy Pet insurance after a long discussion and telling them how disappointed and annoyed I was with the whole situation. all they offered to do for me was to pay three months of my policy at $96.04 fortnightly very very disappointed with the situation that is out of my control as it is not my fault that the RSPCA Pet insurance has been taken over. so I am now looking for a new Pet insurance company to look after my dogs Pet insurance keep away from buddy Pet insurance very disappointed with this company you think as a valid Customer of the RSPCA Pet insurance that they would do more that’s buddy Pet insurance.

Three requests to cancel a policy – extremely disappointing service As an insurance broker myself, I understand the importance of good customer service and clear communication. I made the decision to cancel my Buddy Pet Insurance policy due to my dissatisfaction with their service. Despite providing explicit written instructions requesting… Read more

cancellation, I had to make three separate requests over more than a week before the policy was finally cancelled.

Even more frustratingly, Buddy acknowledged my cancellation request but responded by offering financial hardship assistance, despite my email clearly explaining that affordability was not the reason for cancelling.

Cancelling an insurance policy should be a straightforward administrative process, not something that requires repeated follow-ups.

My experience with Buddy's ongoing customer service has been extremely disappointing, and the handling of my cancellation only reinforced my decision to leave.

I would encourage prospective customers to consider not just the initial sales experience, but the standard of service they can expect once they become policyholders.

I spoke to Kav who was very friendly and nice and very helpful and informed. He told me everything I needed to know about this policy for my girl and I couldn’t be happier. The coverage is right and I understood everything that was told to me and the premiums are very affordable. Couldn’t as for a better experience in choosing pet insurance. Thanks Kav Show reply

Katrina was very helpful and understanding. We were considering cancelling our insurance to increases in cost of living. She offered us 3 months free to re consider our options. We will look at it again in 3 months Show details ·  1

Excellent sign up service. All questions answered clearly. A pleasant experience. Show reply

RSPCA swapped out my ultimate cover with Buddy bronze cover and the annual premium is now $900 more expensive for basically the SAME cover. How do they justify that?

Wont cover things they say are included like dental. Terrible customer service. "systems" prevent customer service agents from providing quotes, providing alterations to policies (up or downgrading), payments. Cant work with them over email, must call. Portal has limited information about policies. All customer service agents provide no assistance. Extremely frustrating. No one thinks for themselves.

What a shocking company, took over from RSPCA who were brilliant, no communication about the change over to Buddy from Buddy, the first I noticed was when the premiums skyrocketed and the value of the claims diminished to near nothing so much so I cancelled all policy’s saving thousands of dollars in premiums and go with a more trustworthy pet insurer.

Over $2,000 a year, as much as a person. And no cover for preventative care - immunisation or teeth cleaning (which is in excess of $500 for basic care). Hardly worth it.

I found Buddy Pet Insurance were very friendly, patient with all my questions and professional when looking for the best cover for my dog. It's great they offer dental cover for a small extra fee as they are others that won't cover this at all and as they get older they all need it. Show reply

I made an online quote and received a call back. The callback operator's service was thorough and polite. The product was well explained, and the operator provided good customer service. Show reply

Easy to understand and make application online. Thought it was good value after comparing , also has Gap only payments feature available at our local vet. Yes, did check with vet first. Show details ·  1

The man i spoke with on the phone was great, cracking jokes and saying my cats name a lot which cracked me up (his name is bean and its just very funny to hear others say it) he explained everything it great detail and even went back to explain things to me that i didn't quite understand. Overall a good experience and i was glad to have signed up there and then. Show reply

Very helpful on the phone explained everything that is covered hopefully i can remember it all lol Thankyou for your assistance it was greatly appreciated Cheers Dom Show details ·  1

Sign up process was seamless and quick, their policy and quote were better than my previous insurer. Show reply

The staff were friendly & helpful towards me & I would highly recommend telling friends about buddy pet insurance. Show details ·  1

I spoke to a delightful girl that went above and beyond to explain everything and I am very happy with the choice I made Show reply

Easy application process I’m new to buddy here my fur baby is looked after thankyou Show details ·  1

Wonderful cover and great what they have to offer on my pets cover but the reading of the terms and conditions was a very lengthy process, he spoke very quick and with the speed at which he spoke and his strong accent it was very hard to keep up and or understand at times. Show 2 replies

Covered what I required at a reasonable cost and was very well explained Show details ·  1

Explained everythimg perfectly. All my questions answered with great detail. So easy to set up Show details ·  1

Great cust9mer service and good suggestions to assist me make decisions. Show details ·  1