Buddy Telco

Give u one coz u don't go any lower . You have taken two payments in 24 hours . 25 emails later no response. Fone calls u hang up . Live chat tells… Read more

me to ring my bank . This is disgusting behaviour from a telecommunications company. I will be pulling this service. . Oh that's rite live chat will disconnect no worries but won't help out with the money side they say its not there problem. Well yes this is your problem and you should be fixing this I've spent all day trying to get hold of someone besides live chat which is useless. Wouldn't even rate one star but I have to disgusting service disgusting way to do business. Ill probably cut my losses and move on to better service then this load of cr#p

I couldn't afford Aussie Broadband so I hunted around for other RSNs, none were any good so I kept going back. Then I read that Aussie Broadband had a cheap version of itself, with Australian support and I moved over. The transition was amazing, and… Read more ·  1

but for a few seconds of not being able to reach the internet for a minute or two the other day, it's been seamless.

Unfortunately, I've now heard that they've sold the service to Tangerine. due to few people taking the service up. Personally, I don't think they've done a stellar job advertising it.

I'm expecting Tangerine to up the price and use overseas support so I will have to move again once they take over in the new year.

This NBN Service Provider was a budget friendlier offshoot of Aussie Broadband before being recently sold to Tangerine in mid 2025. I signed up in July 2025 to try it out since Aussie Broadband had raised prices and my bonus rates had ended. I'm on NBN HFC. I had been reading forums about the cutover and that some customers initially had issues… Read more

if they were originally Aussie Broadband customers and were on staying on the same NBN speed tier. With this foresight, I switched my NBN speed tier to a different one before the cutover.

The cutover was very smooth and happened as planned overnight on the 30st of June 2025. By the morning of the 1st of July 2025. My service was online and active.

I'm writing this review now after having been with them for 4 months. I still have no complaints or concerns. The lack of phone support isn't a big issue like it was before, as we now have 4G/5G mobile internet backup in the event of a disruption to log support cases. Their human support by chat is responsive during weekdays. But it would help other customers if Buddy Telco were more upfront that their support channel is not staffed on weekends. I haven't had to contact them to report an outage on a weekend yet.

Being powered on Aussie Broadband's network infrastructure, they are very good at keeping things in order and providing plenty of notice for planned/unplanned outages.

CG-NAT is not a roadblock to using Buddy Telco as my NBN ISP. I access my devices over IPv6, and Buddy Telco provides a generous /48 prefix subnet which stays fixed.

Just about the easiest bit of tech stuff I have ever done! Back in March I decided it was time to switch over from our old internet provider (the one we have had ever since we have had internet) and after doing some research, decided to give Buddy a crack. Along with the Buddy NBN subscription, I ordered 2 x eero mesh routers to replace the old… Read more ·  1

legacy modem/router. These surprised me by arriving in a couple of days. I disconnected the old box, plugged these in, followed the instructions provided and, within a very short time, had everything in the house connected and working - phones, tablets, TV, solar inverter and cameras. I then called Buddy and, while we chatted on the phone, they switched me over from the old provider and everything was up and running. It has been faultless since - only 3 months so far, but all the signs are great. Performace is fine. You need to be aware of their available support times etc., and be comfortable signing up amd doing things online, but if you are OK with that, I recommend you give Buddy a try.

Buddy Telco Review: A Masterclass in Incompetence ★☆☆☆☆ (Zero stars if I could) I joined Buddy Telco expecting reliable internet and basic customer service. What I got instead was so many days of wasted time, stress, and radio silence. My internet never worked—not even once. I spent hours on chat with a rep named Ben, jumping through every hoop… Read more

he suggested. We changed settings, tried multiple cables, swapped NBN boxes, and still—no internet light. After all of that, NBN themselves suggested steps to resolve the issue… and Ben outright refused to follow their instructions. You read that right: he ignored the experts and chose to “reject their resolution” just to “keep their foot in the door.” Whose door? Certainly not mine.

He scheduled a technician. I was told someone was coming. But no one came. And how did I find that out? Not from Buddy Telco. I had to chase them for confirmation—only to be told the appointment had been rejected and no one thought to notify me.

In the end, after being left without internet for days and unable to work, I had to return to my former provider just to get reconnected.

And now, insult to injury: Buddy Telco has sent me a cancellation bill… for a service they never activated. They couldn't even connect me, but they still want to charge me for leaving?

Buddy Telco isn’t just incompetent. They’re dishonest, disorganized, and reckless. If you're considering joining them—don’t. Unless you enjoy stress, delays, and being billed for nothing.

Final verdict: Stay far, far away. Buddy Telco lost a customer—permanently.

Buddy Telco I love you please never change. I switched from Buddy to save a little money as another provider had a limited time offer. I regretted it so much and switched back to buddy. Customer service is unmatched and the internet speed is relatively consistent compared to other providers. Today I had Ben from customer support and Yazid from technical support help me out and both were amazing. I love you Buddy Telco. Show details

So switched over from Superloop a while back and have had no major issues however any issues I have had were reported via the app and dealt with via customer service. Had to get a new nbn modem put in recently but apart from that service is great and for the price can't be beat! Show details

scam, hello ACCC highest i've got so far is 76mbps, average 14mbps, lowest 1.6mbps on a so called 1000mbps connection. tracked this over a number of days and logged these results. guys if you can only offer 25/8 just say so, don't rip off customers. ACCC will be in touch, you know and I know what you're doing! Show details

Brilliant, wish I could leave 10 stars. Massive speed upgrade from previous ISP (Optus) who overcharged and underdelivered. Great peak and off-peak speeds. Support - absolutely stellar - treated like a human being by a human being. Sick of all the off-shore call centres (Ok sir can i please start with your name, have you tried turning it off and… Read more

then back on) - real support from staff that know their stuff and just make it work! Super helpful, can't rate highly enough. Only regret is not switching over a year ago when i first heard of Buddy!

In recent years I have moved from one NBN provider to another principally due to cost. Some have been good while others e.g. Tangerine have been dreadful particularly when it comes to moving. Some time ago I switched to Buddy Telco and from the outset the quality of service and customer treatment has been excellent to say the least. I was not… Read more

intending to move but my electricity supplier put together a package which included NBN. My Buddy account had just rolled over by a couple of days when the change took place so I was legally required to pay another month. However when I queried the charge Buddy credited the amount without hassle. During the period I was with Buddy I never had a service issue nor a problem speaking to someone and I can unequivocally say that should my new service not work out I would return to Buddy at the drop of a hat. Congratulations Buddy you indeed stand out in what is a rough and tumble internet provider market.

I paid for my modem 8 days ago. When I emailed buddy, all of a sudden, I got tracking info which said it was being delivered today, guess what, it didn't. It appears to be at Brisbane airport. So is Buddy a SCAM?????????????????. seems like it to me. If you are not a scam, refund my money!!!!!!!!. I am over this

Avoid. Avoid. Avoid. Was with Buddy Telco for a month and it was nothing but terrible. Terrible service, terrible customer service, just awful. If you want poor service, to spend all your time trying to chat it and email and pay for the privilege, the a buddy Telco is for you. It’s a night mare Avoid. Avoid. Avoid. Show details

The internet service itself is fine, reliable connection, no drops out. But no weekend support and no telephone support is a huge negative. I ended up signing up with another service and spent 2 hours with them to fix the issue. Buddy responded 3 days later, and then 18+ hours after that to my next message. It would have taken weeks at that rate… Read more

to resolve my issue. If anyone isn't super tech savvy and/or needs reliable internet for WFH or the likes, I recommend another provider. I lost several days work over this situation.

Based off Aussie BB's infrastructure means great value and excellent internet. I have a BYO Router, so no issues whatsoever for myself. Easily maintains over 600MBS (CoAX). Every outage I've has been caused by NBN infrastructure out on the street. Show details ·  1

The sign up process was straightforward. It took about an hour to swap the service. I had an online chat before to check a few things and. I was impressed 1) the chat got taken up in about 1 minute 2) the person seemed to respond to me quickly - not that scenario when they are doing 5 chats at once and you ask something and wait minutes for a… Read more ·  2

response each time you write something new 3) They were knowledge about their products, the NBN and the internet! I asked a question about CGNAT and they answered quickly and precisely. They knew what I was talking about. 4) The team seem to be as claimed, Australian from the way they communicate.

Many others who claim to have Aussie support could learn a thing or two. If you wait 10 minutes to start a chat , minutes between each interaction or the staff are not very knowledgeable then it doesn’t matter they are Australian.

I hope buddy keep it up

My service was connected within 2 hours of sign up and I've had no issues with speed or connection. My invoice and receipt arrive like clockwork to my email. The online account makes communication easy. Show details ·  1

Never had an outage, the static ip bolt on applied in the stated 5-10min after I decided we needed it a few months back. Got fttp and am able to get the advertised 1gbps down. Been with them since the start as I don't require the customer services that aussie bb has. Show reply

Great service when I switched NBN providers on 18/07/2025. Special thanks to Ben, he was very good and he answered all my questions. Thanks Ben, within a couple of hours I was ported and connected to Buddy 1000/50 . We are very pleased with Buddy. Keep it up Buddy. Enjoying true high speed NBN. Show details ·  1

Quick and seamless shift from my old provider to Buddy Telco. Easy to deal with I have had quite a few drop outs since switching which is abnormal with my FTTP connection. I feel like my speeds are not as projected however that could be a hardware issue from my side. Show details ·  1

Was with Spintel on 250 and wanted 1000 but wasn't available so switched to Buddy. Was getting between 50 and 100 initially which was a joke. Just did some kick process and was getting close to 1000 for about 10mins. Then down to 200. Highly variable. Not very happy. Show details

Was with ABB, quite happy with the service, so I didnt think twice to swing over to Buddy to save some money. I submitted my order on Fri 1pm, assuming the service would cut over by 5pm, as the statement says "we see services connect within the hour, but sometimes it can take up to 4 hours depending on the service type". Didn't happen by 5pm, so I… Read more

thought that's fine, they should get on with it by Monday. Little did I expect they have submitted a termination request to AAB, and my internet was terminated at around 1am on Sat. So now my entire family will be without internet service for the entire weekend, as their live chat support is only available from Mon to Fri. Anyone with a bit of common sense, would be to ensure the new service is up/avail, before submitting a request to terminate from original provider. So I can only deduce common sense is a luxury at Buddy. Disappointment is a severe understatement.

Backed by the awesome Aussie Broadband core and transit network, Buddy Telco offers real value for money and a reliable, high-quality service that will perfectly suit any technology enthusiast. Show details ·  1

I signed up to Buddy Telco and so far it's been five business days (and counting!) and still no connection and yet they've already sent me a bill! I've followed-up with Buddy twice a day, every day and we are still without internet. Massive regrets signing up to Buddy Telco.