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Budget Air

Budget Air

1.3 from 121 reviews

See the Best Booking Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(5)
(6)
(1)
(2)
(107)
  • Ease of Booking
    2.0 (40)
  • Trip Completed Yes (10) · No (36)
  • Transparency
    1.4 (35)
  • Customer Service
    1.1 (48)


Brett

BrettSouth East Queensland, QLD

  • Verified customer

LOST $2000

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Flights
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C Madronero

C MadroneroSydney, NSW

  • 2 reviews
  • Verified customer

Deceptive service offering

published

I made 2 bookings (minutes apart) on their website. On the first booking, I selected the Premium Select Service Package as an added extra as it was showing that I will get a AU$ 10.00 on my next booking. However when I made my second booking, nowhere in the booking process was it giving me the opportunity to claim the discount. I continued on and completed the second booking then immediately contacted their customer service via email only to be told that they cannot do anything as the booking was already completed. A very deceptive way to get money out of their customers.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Nope

NopeGreater Melbourne (Outer), VIC

  • 2 reviews

SCAM!

published

Booked tickets on this platform as they advertised they had good reviews, I should of looked elsewhere. Half an hour after I booked I got an email saying the tickets for cancelled and 10 days for a refund. 2.5k is not something I take lightly.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Nyima S.

Nyima S.Sydney, NSW

worst company. FRAUD

published

Tom M.

Tom M.Greater Melbourne (Metropolitan), VIC

Terrible, utterly terrible customer service.

published

Worst company I have ever experience and had to deal with hands down.
Had to cancel a flight due to personal issue and dealing with these people has been an absolute nightmare.
Scamming rip-off joke of a company, making it up as they go along. Every email I send is replied to by a different customer service person, every emily reply is a generic cut and paste which doesn't answer the questions I was asking. Asked to escalate to a manager to someone who may actually be able to help me then complete silence, multiple emails trying to get proper answers and nothing.

Anyone reading this review and thinking of using this company, DONT DO IT to yourselves.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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nishahuja

nishahujaSydney, NSW

Scam Fraud Budgetair

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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John Quach

John QuachSouth Australia

Poor service in history

published

I have book ticket from Adel to Melb on 27 November,i have not receipt my itinerary until today,I have contact 18000403213 and +61-283205138, the answer was number is not connected , this is redicular ,I never book my ticket again with Budger Air.The booking number is BAU-2790952,

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Ruchira

RuchiraGreater Melbourne (Outer), VIC

Bad customer service staff (abby)

published

Hi, I had contacted customer service due to change of my originally booked flight. The budget air customer service members namely Abby was so rude and hang the phone on to me. Shame on you..!!

Transparency
Customer Service
Trip Completed No
Booking Type Flights
See all answers
Mase

MaseGreater Melbourne (Metropolitan), VIC

  • Verified customer

Misleading Scammers

published

They are so fast at taking your payment, after payment is taken your flight gets cancelled or rejected. They dont refund you straight away and leave you out of pocket. If you dont have more money to buy elsewhere, you will not be travelling. They are the hardest company to contact, and dont speak English properly. Worst experience Ive ever had by far. STAY AWAY!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Peter C.

Peter C.

  • 4 reviews
  • Verified customer

Not the trustworthy company. Took money first without a valid tickets. Took advantage from customer. Don't use them.

published

Took money without confirmation from the airline. Really suspect a scam. Taking advantage from customer. Never met company like that. Took the customer money first without a valid confirm from airline. Is this how the company doing the business??? How am I going to make another booking. Don't use them... Will report to authority to see if It's a scam. No consumer protection at all. "Took money first and worried later"

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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mostafa

mostafa

  • 2 reviews

Terrible service

published

Very poor service
They dont even read the question sent
Cant book baggage while booking on the website. Must do through the airline
No help for changes or cancellation. Not sure why they take a cut from the ticket !!
No disclosure or choice of credit card feee you just pay and wait for the surprise in your bank in statement

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Ali J.

Ali J.Greater Melbourne (Outer), VIC

Extremely unhelpful and pathetic

published

Extremely unhelpful and pathetic service I will never recommend this to anyone ever. Once paid never listen to you again no matter much you are shouting. Never ever book with them or you will regret

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Flights
See all answers

Melanie D.

Melanie D.

  • 3 reviews

TERRIBLE SERVICE

published

TERRIBLE SERVICE! My daughter's second middle name dropped off on the booking and when I called to ask them to fix this the folllwing day they told me I had to email. So I emailed amd got a response that it was being forwarded to thw appropriate department. Hadnt heard anything back for 4 days and no one over the phone could help me. Ended up having to change it directly with Virgin Australia (they would only take over the booking if it was less then 24 hrs before flight). Had to pay a name change fee which they said would of been free if it had been within 24hrs of the booking made(which was when I called Budget Air)
Will onky go directly through the airline's now as this 3rd party site are incompetent and speak minimal English.

Transparency
Customer Service
Trip Completed No
Booking Type Flights
See all answers

Shadley

ShadleyNorth West, QLD

Stay away!!!! The worst customer service

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers

hopeless

published

Tried multiple times to pay using their site but nothing went through. Hopeless company. Nothing more to say than spend a few extra bucks and use someone competent. Ugh, pathetic

Sam K.

Sam K.Greater Melbourne (Inner), VIC

Cheap and efficient booking with no dramas

published

Honestly, most questions or concerns I had based on negative reviews were easily answered within the FAQ. Always make sure you read the fine print and understand conditions, such as 'non refundable'.
Although there's some booking and payment-type associated fees, overall our flight tickets, Melbourne to Narita with JAL, were significantly cheaper than other options (or booking direct with the airline). Booking was confirmed and tickets came within a few minutes. Easy to book and nice booking summary interface.
Although I was initially doubtful with a lot of the negative reviews and "always book direct" mentality, I do not regret it one bit.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers

Markus

MarkusPerth, WA

Misleading service, stay away from this service.

published

I have typed 2 different names (first and middle) on my e-ticket.
The second one was changed to another different name after I have paid the ticket.
Now they want a fee to change the second name - poor service!

Ease of Booking
Booking Type Flights

Romil S.

Romil S.Sydney, NSW

Misleading

published

Booked the tickets and after 2 to 3 hrs the tickets were cancelled without any notification. Now the refund will be credited in 5 working days and in the mean time cant even book the ticket so might end up paying higher price for new tickets.

Transparency
Customer Service
Ease of Booking
Trip Completed No
See all answers

Sowmya

SowmyaSydney Surrounds, NSW

DONT EVER USE

published

I had to choose 1 star as there wasnt any other option.
booked my tickets, they cancelled it on tHE eve of travel , no information provided. Now no refund, disgusting service..

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Flights
See all answers

  • Verified customer

System changes your name and luggage allowance, initial quote excludes Visa Debit Charges, Customer Care staff rude!!!

published

Your e-ticket will not be the same as the details on the quote and even if you have screenshots to proof what was on the quote, they will insist you made the mistakes!!! There initial price quoted excludes a Vida Debit transaction fee, that brings the new total price to close to their competitors. Do not trust them. You will pay for their mistakes and are they allowed to charge you for paying with a Visa Debit Card. In S A it is illegal.....

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers

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Questions & Answers

Rettie

Rettieasked

We are in a dilemma. My husband and I booked our trip via Budget Air ( in March) from Calgary Canada to Lima ,Peru. Budget Air messed up our departure ( after being unable to check in on line) and rerouted us from Toronto to lima(2000 miles from Calgary). We called Budget Air however they kept us on hold for over an hour at a time after three consecutive calls. We were fortunate to get to Peru only by Westjet agents fixing our tickets. our return flights are questionable We are uncertain how to handle this further since Budget Air has not responded to several emails and calls. Our return flight is August 2nd .. However Westjet agents are uncertain if this is accurate. Traveling in Peru means our phone privileges are slim. We may ask a family member from home to Jeep calling. Any advice would be greatly appreciated.

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