Budget Air

I booked a Thai Airways flight from Bangkok to Bali for October 2026 through BudgetAir for $649. My booking was cancelled without my knowledge or authorisation, and I was issued a refund of just $63. When I investigated, the live chat screenshots I was provided told the whole story: the cancellation was requested by someone who had no connection… Read more

to my booking whatsoever. The booking number and flight details used to make the cancellation request, do not match my booking in any way. The cancellation was processed at 3:01am on a Saturday morning, a time at which I was asleep.

The customer service throughout this process has been dismissive and unhelpful. They have refused to explain how a cancellation so clearly unconnected to my booking could have been authorised maintaining that I have made the cancellation of my booking and have refunded 10% of my booking.

I have been left with no option but to dispute the charge through my bank.

I will not be using BudgetAir again and would strongly caution others against booking through this website.

Absolutely bloody useless company. They will go broke and bankrupt. Screwed up my flights 4 times. Barely have any customer service. Pray for their downfall. Scum.

One of the worst travel booking experiences I have ever had. I booked a round-trip flight from Delhi to San Francisco through BudgetAir and the experience has been frustrating from start to finish. To begin with, my outbound flight was delayed by more than 10 hours. I was left stranded at the airport for an extended period, and to make matters… Read more

worse, the in-flight entertainment system was not working during the long-haul journey.

The problems didn't end there. My return flight itinerary was subsequently changed multiple times, creating confusion and requiring me to look into additional visa implications and alternative travel arrangements. Every step of the way, getting support from BudgetAir was incredibly difficult.

I spent countless hours sending emails, waiting in chat queues, and trying to get answers. Responses were either delayed, inconsistent, or completely absent. After persistent follow-ups, I was finally informed that my ticket could be cancelled and refunded.

However, despite receiving confirmation regarding the refund, I am still waiting for the refund to be processed. The lack of communication has left me unable to properly plan my return journey, book replacement flights, or make accommodation arrangements with confidence.

Delays happen in travel. What separates a good company from a bad one is how they support customers when things go wrong. Unfortunately, BudgetAir has failed on that front. The biggest issue has not been the flight disruptions themselves, but the complete lack of timely communication, ownership, and customer support.

I would strongly encourage travelers to think carefully before booking through BudgetAir. When everything goes smoothly, you may never notice a problem. But if something goes wrong and you need support, be prepared for a very frustrating experience.

My last review was about our seats booking refund. This website cancelled our flight and regarding to their policy they should refund all money. They changed our flight to another date but still we should pay for booking new seats. When we said We… Read more

already paid before for seats in previous flight and requested for refunding after one month still waiting for refunding. In my last review a guy his name is Mark responded and said my team help you for this problem ASAP. Every time when I chat whit them they tell me wait 48 has andvladt one said 96 hrs. I waited more than a week and still I haven't received any email or refund. I want to let every body knows do not trust this website. They steal customers money very easily and they do not believe their policy as well. They are big lier. I say again do not trust them.

Wow Great Fares – I booked flight reservation with them and I got really a good price. You can call them on Toll Free+1 (833) 905-9393. They have really good prices.

Amazing service – I don’t know why everyone is saying they scammers! I’ve tried a lot of websites including booking through the airline directly, when the airline cancels flights they sometimes take forever to refund and I personally had an issue with virgin airline I booked directly with them and they cancelled my flight and never refunded they gave me limited… Read more

credit which I couldn’t do [Content Removed] with it. So please be patient with them! I recently booked through Budget air and the return flight was cancelled by the airline and they informed me they’ll refund between 5 to 10 days and it didn’t even take 24hrs they refunded me my money. So happy with the service.

Misunderstood Product – I felt compelled to write a review about Budget Air after reading all the bad reviews (after I had already book a flight with their service). What I think a lot of people don't understand is that they resell excess tickets that airlines place on numerous sites like these to get rid of. This means that the ticket you purchase on this site has also… Read more ·  1

been advertised on many other online budget sites. These sites all advertise the same ticket for whatever they think they can sell it for. The airline then compares the "offers" from these sites when they sell a ticket and accepts the best one.

In my case, I was looking for a business class ticket from Vancouver to Brisbane on a site called SkyScanner. They brought up 6 different prices ranging from $5500 to $4500 on 6 different booking sites with budget air being the cheapest. Now, had 6 people have been after the same ticket and each booked with one of the 6 different booking sites, the airline would have accepted the most expensive one to get the most money for their seat. That means 5 people would have missed out. All those people would have written bad reviews on the site they booked with. Budget air, generally being the cheapest would get the most bad reviews.

You take a risk going with the cheapest site on a popular route at a peak time of year. I was lucky in that I was in an off season, booking an expensive ticket on a not so popular route.

So when the stars all align, sites like this serve their purpose - to match excess tickets to people who want to pay less and are flexible with their dates and understand they might not get exactly what they want.

If you need to travel on a specific date and route and can't afford to wait 24hrs to see if your booking is successful then this is not the site for you. Also, if you are not 100% certain of your plans and might need to change or cancel then this is also not the site for you.

Maybe they could be a bit more transparent about what they do and people won't be disappointed.

BudgetAir took payment for a flight name correction, repeatedly confirmed the change had been processed, and assured us the passenger would be able to travel. None of this was true. At the airport, boarding was refused because the ticket still contained the incorrect name. Airline staff confirmed the travel agent had not properly actioned the… Read more

request despite taking payment for the service.

The original ticket became unusable and we were forced to purchase a costly replacement ticket at the airport to continue travelling.

Throughout the process, contacting BudgetAir was near impossible. There is no direct phone number for customer support, online chat wait times exceeded 4 hours, and email responses often took weeks. When responses finally came through, they were inconsistent and contradictory.

Customer service afterward was appalling, with zero accountability taken for the financial loss caused.

Do not use BudgetAir. This company cannot be trusted to properly manage critical travel bookings or provide support when things go wrong.

Impossible to change your flight. Forget it if you need to change your flight with BudgetAir! It's cheaper just to walk away from the cost of the ticket and buy another one. Online Help - unless you have a couple of hours to spare, forget it! And when you do get through, they are super unhelpful. Need emergency phone support - gave up after 20… Read more

minutes. So much for emergency support! DO YOURSELF A FAVOUR AND BOOK WITH SOMEONE ELSE - IN FACT ANYONE ELSE WOULD BE BETTER. IF THERE WAS AN OPTION FOR NO STARS, I WOULD HAVE GIVEN THEM THAT.

Awful experience. It was a SCAM! Booked a flight. Couldn’t get any info about the flight. Was told I could call the airline under 24 hrs for a full refund but then the airline couldn’t find the flight and then budget air couldn’t either. I asked for a refund they said no. I asked for my flight info again and they said they’d get back to me. I… Read more

never got it and didn’t know for days if I have a flight or not and they wouldn’t respond. Finally before the flight they responded saying it was canceled and I’d get a refund, but I never did. I have all the pics of communication or lack thereof! Completely unprofessional.

VOID AVOID AVOID!!!! Absolutely horrendous Absolutely horrendous. The airline cancelled a flight and moved the arrival date to the next day, so they gave me 6 options to choose from. When I tried to make the change with the airline, they said I have to contact my travel agent: Budgetair. Budget air does not have a phone number, so I was forced to… Read more

chat. The agent said none of the options were available - when I asked to escalate, they said no manager was available, so I would get a call back in 6 Hours. No call was received. I chatted again the next day, the agent said no options were available. So I escalated to a manager, he said I could only get a refund for half of the flight (half?) or accept the flight that they had put me on. Why did the airline give me 6 options, and these guys gave me no options at all. I asked to speak to him manager, he said he no I cannot speak to him. Kept re-iterating that their system said no options. I asked them to contact the airline, they said they are not in the business of doing that. So you're basically being punished by booking to Budgetair. They dont care about the customer at all. They are more interested in telling you no. We spent half an hour and at the end of the call he said I (the customer) wasted 30 mins of his time. They force you into a non-solution.

Its purely a scam. I have booked my flight and since day one i had an issue and airlines flight was cancelled and airlines informed to agent and these ppl didn’t even bothered to inform nor call. When i had a flight next day i received a mail from airlines the night before i board a flight, which says boarding gates are open, i am flying from… Read more

origin to layover on 16th and my layover flight to destination flight they automatically arranged it to 15th without even asking. How on the earth someone can back fly to layover where they have a flight next day. How st^pid the budgetair can be. And they are never in a reach to customers. I went through soo much of trauma and stress bcz of this agents. Never trust this scammers. I am going to lodge a consumer complaint on these scammers and not going to leave them .

BudgetAir has no real customer support. There is no telephone number to contact them — only a robotic live chat that is completely unhelpful and provides no real assistance. They hide behind rigid policies instead of taking responsibility or helping customers when a flight is changed by the airline. Absolutely unacceptable level of service. I will not use this company again and would strongly advise others to avoid it. Show details

Never book with them, useless bot service so if you get a flight changed they have no-one to contact, the bot leaves you hanging for 45mins but insists you write an sms to ensure you're still waiting every 2mins or they disconnect you. The email responses are delayed and inaccurate in that there is no address of the most simplest of requests such as to send the revised eticket. Shame on this service. Show details

Very disappointing experience with BudgetAir. My flight was cancelled, and although I requested a refund within the allowed time, it has been over one month with no response and no refund. Qatar Airways confirmed BudgetAir is responsible, but they are not helping at all. I do not recommend using this company. Show details

I wanted to change a flight so waited online for 40mins to be able to message someone as the dont have a number to call. They wanted $1200 to change a flight and I looked online and to buy a new ticket is $800. Do not book through this company, its 100% worth paying a bit extra Show details

This is the biggest scam. We made a mistake with the name and they asked us to pay $1000 cancellation fees and buy new ticket their customer service is so poor spend 5 hours on wait and finally got connected with such a nasty person who kept saying, “I cant help you” what a scam!!! They are biggest scam!!! Show details

I had a very frustrating experience with BudgetAir and would strongly advise others to be careful before booking through them. I booked an international ticket through their website and later discovered that my name was entered incorrectly on the booking. I immediately contacted their customer support and requested a simple name correction.… Read more

However, the process has been extremely slow and stressful. Instead of providing clear information or quick assistance, they kept saying the request was “sent to the airline” and that I had to wait without giving any proper timeline.

Customer service responses were delayed and often vague. It felt like they were avoiding responsibility and pushing everything onto the airline, even though the booking was made through their platform. For something as basic as a name correction, the lack of transparency and urgency was very disappointing.

When people are dealing with international travel, mistakes happen and customers rely on agencies for support. Unfortunately, BudgetAir did not provide the level of service I expected. The whole experience has caused unnecessary stress before my trip.

Based on my experience, I would not recommend booking through BudgetAir if you want reliable customer support or quick solutions to booking issues.

Rated 1 out of 5 stars Stealers ,fraud, scam, disgusting, dishonest, liars, horrible and terrible company. The worst you can’t deal with. Stay AWAY from those disgusting stealers. I lost my money when they cancel my flight from Dubai and can’t make the rebooking they offer me. I was gone from Dubai Every company reimburse the people when the war… Read more

in Iran begin and I can’t leave Dubai. Budget air refused to reimburse me and all my friends with différents sites as been reimburse. When I phone them they said they I received an email later that they won’t and they keep changing my flight without my knowledge and not knowing if I can make it. Ever ever again. They are a bunch of stealers. If something happened then you will loose everything. The aviation rules are if the airline cancel we should have full reimbursement. They don’t care. They don’t answer their email either. That is cr#p disgusting and stealers.

Complete scam, wouldn't recommend to anyone. charged for the tickets, but didn't manage to book tickets. Booked only half of the tickets and left me hanging in the middle of nowhere. Show details

dont expect them to help you at all. i made mistake in the booking and they are not willing to offer refund despite qantas told me i am entitled to refund within 24 hours. They told me to get refund from qantas, however since i made booking through them, qantas is not able to give me refund, which is fair. Show details

I called Budget Air as i needed to reschedule a flight due to family reasons and they advised the fee was approx $200 higher that the origional cost of a new booking for the same flight. I asked to chat with a leader and they refused to escalate this and referred me to chat direct with the airline. I called Vietjet and asked the same thing and… Read more

they only charged about $100 for the rebooking and issued the credit.

Dont waste your time booking with Budget Air as you can book direct with the carrier that will provide you great customer service.

We travel at least once a year and will never book with Budget Air. Obviously it is not much revenue they will lose out on but was wondering how many other passangers they have done this to.

There is a reason why a business does not have Google review. And the overwhelmingly negative review here is quite telling. BudgetAir gave me advice relating to names on flight ticket that is contradictory to the advice given by the airline itself. And they wouldn't take responsibility for the shortcomings of the prompts for info on the web… Read more

page, or the contradictory advice, or show any pro-activity in help rectifying the issue.

There is also no phone line for urgent contacts, the people on the chat in India do not have any authority / drive to do anything, and you are largely on your own.

Don't be fooled by a couple of dollars cheaper and buy any ticket through them.

Bait and Switch Scam When you buy Business Class on this website, they will change one of your legs to Economy to save cost. When you call to speak with an agent, they simply say that sorry there is no room on the flight for Business. After a whole round-about conversation about the whole situation, they tell you that you can upgrade to Business… Read more

if you paid more money...so what is it, is there no seats or do you just want to charge more?

After a long phone call going no where, i decided to just let it go. I got a call one day before my flight to notify you that your flight is cancelled. They can book you onto a later date, confirm the changes and then proceed to call you that you flight is again cancelled. The only way to resolve this is if YOU cancel the flight, get a refund and then book a new flight.

When you tell them that the flight is still showing available for the same day, the next day and 5 days later for exactly the same price as you are speaking with their agent on the phone. They will inform you that they will escalate this with their team and will call you back.

When i called them back an hour later to check for updates, I was told by the agent that an email has been sent to you about the new booking itinerary even though there is nothing. All previous emails came through without an issue, now all of a sudden the emails are not coming through.

When you are completely fed up with thei incompetence and give in to the refund so you can book you flights else where, you are then told. Sorry we can't give you a refund at the moment, because your case has been escalated to another team...

Stay well away from BudgetAir.com.au