Instead of helping caused more damage. My car broke down and had to call them. I was given two options either I can get the car towed or someone who isn't a mechanic will have a look and I had to pay for the tow service. I decided to get the vehicle towed and tow truck caused damaged on my bumper(both the driver and passenger side) while loading the vehicle. This happened right in front of me. I confronted the driver Alex and he denied from taking responsibility. Anyways I emailed budget direct the photos with fresh scratch and white paint from...the tow truck and now they are denying to take responsibility as well. I have requested for a formal detailed report explaining on what grounds they have made their decision and haven't heard from them.
Will be cancelling my subscription with the useless company. First time using there services and I'm not impressed. Very hard to hear what they are saying on the phone as the mumble and don't speak clearly. I only got 2 options when my car broke down. Either have it towed for free or have someone who is not a mechanic look at and if they can't get it going I will have to have it towed at my cost. I then waited 2 hours in 40 degree heat for the tow truck to arrive.
I will be switching to nrma from now on. They might be more expensive but at least there service is better
We with Budget for over 10 years we find that's Budget Excellent service and reasonable cost, we recommended to anyone.
Budget Direct was very reliable quick response, the roadside assistance was very helpful, they're tow our car to the Suzuki service department, couple of time replace our flat tyres and battery.
Its great, as good as any other roadside assist only cheaper, its excellent
Great roadside service great price, as good as any other. Friendly service, quick and very efficient, I was in need for a new battery the guy put it in for me , and it was a very good price. Outstanding service
prompt service, hassle free.
I had a flat battery, telephoned Budget Roadside Assistance, they came to my house within 40 minutes. Replaced battery with warranty hassle free service and I was back on the road with no trouble at all. I would recommend Budget Direct Roadside Assistance.
Waste of money as they choose who they help, don't use them at all you'll regret it, they don't refund the road service.
like i said they pick and choose who they help and who they don't help don't waste your money on these scammers so much for being there to help not....
Give the jobs to people that care
On Friday last (6/12) one of the neighbours had a problem with their car battery. The car was parked on the road just along from my driveway. He contacted you and you sent a greek looking chap in a blue/yellow transit size vehicle. He parked directly over my drive and began dealing with the customer I was working in the garage with the door open. After 5 mins or so I came out and asked why he had blocked my drive when the rest of the road was empty and the least he should have done is just ask if it would be ok. He just ignored me, perhaps anno...yed because the customer had refused his exorbitant quote. I am surprised that arrogant, ignorant people still exist in the service industry in this day and age and worse still you endorse them by giving them work. If this is how little esteem you place on customer satisfaction I am glad I have a different insurance company.
my eldery mum had budget direct road side assist put her a new battery in april this year.
The battery is faulty and needs to be replaced as her mechanic tested her car, Mum is a carer for dad with Multiple sclerosis . I rang budget direct to tell them and they know of the job but they need the receipt that we cannot find . Im very sad with this outcome
Value for Money and Excellent Service
Quick and easy as expected from Budget Direct. Been with them for 3 years now, and always been helpful. Value for money and service is always excellent. Thank you BD for giving me peace of mind every single day.
- Verified customer
Prompt & Reliable Customer Service
Customer Service was really great, helpful & clear directives
Both calls (different receivers) were very Understanding & Empathetic. Clear spoken English too helps a LOT.
Thank You Budget, highly recommend to any one looking for competitive & compassionate roadside assistance services.
My car battery was flat due to a fault with my brake lights. Service man showed up within half an hour, identified the problem and fixed it! He had my car running and back on the road with in 30 minutes. Lovely guy and great service!!!
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Questions & Answers
I have recently purchased road side assistance for my mother. When does the 48 hour waiting period start? From time of payment? Or when policy is received?
Budget D.Budget Direct
Thank you for asking the question. Roadside Assistance starts 48 hours after you buy the Roadside Assistance
agreement (once the call ends). If you need help in first 48 hours of purchasing the Roadside Assistance, or at any time due to a preexisting condition, we charge a non-refundable service fee of $100 (including GST)on top of any Roadside Assistance premium. We hope this provides you with further clarity, regarding your concern.
Do Not Ever Use This Company as its a Complete Waste Of Time and Money With Shocking Customer Service-They try and Charge For Items Which would be Normally Covered under Other Providers.
Save Yourself The Trouble-Pay a Bit Extra in Premium and Get Good Service
They Use Ultratune as a provider So Basically 2 companies With Different Policies and Keep On Passing The Buck between Each Other.-Charged Me $100 To "Extract" A Car From a Shopping Centre by walking 30m Up The Ramp Then Jumpstarting and Loading It Onto a Tow Truck -Just Checked With another Provider and said They Don't Charge For this Kind Of Service as Part Of Tow Assist -Keep Away From Them
I am a member of budget direct roadside assistance, I have used there service and on all occasions have had no problems.
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