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Very bad customer service
I would actually never recommend you to any of my friend to any one of my family or to anyone that I know the person that we spoke to over the phone from customer service he was very rude and he had very bad behaviour no sense humor whatsoever basically a moron behind the phone however the person that came to fixed the car for us he was very nice and very kindDisappointed with Budget Direct Roadside Assistance (First Time User)
My first experience with Budget Direct Roadside Assistance for a flat tyre change was disappointing. The technician's travel time exceeded over 2 hours, significantly extending my wait despite being in the outer northern suburbs. While the tyre change itself was quick (15 minutes), the overall response time was excessive.The pre-service inquiry about having my own tools was unclear. The technician arrived with their own equipment anyway.
For future minor situations, I'll likely do it myself. However, I'll consider keeping the service for emergencies requiring professional assistance.
WASTE OF MONEY DONT TAKE THIS COVER
Wait time 90 minutes plus. If you dont have correct tools then you will waste the call out. Stranded with 90 year old parent in heat, unable to change tyre due to hip replacement (that is sitting on ground and weight of tyre), I can change a tyre. First time use of Budget and will not renew. Waste of money. The Customer service was possibly the worst I have ever encountered. DONT USE BUDGET ITS A WASTE OF MONEY.Stranded in the heat! BD road side no where to be seen!
I will be cancelling my membership. I have used many other providers who were no longer than 30minutes. Called after waiting for an hour and they said another half hour because they had an emergency. I AM THE EMERGENCY!!! So disappointing considering award winning for insurance. Fix this or stop offering it!!!Good morning. Thank you for your feedback, I’m sorry to read that your Roadside Assistance experience has not met your expectations. We sincerely apologise for any inconvenience or frustration caused ... Read more
and I am more than willing to raise a complaint on your behalf to investigate this further. So I can do this for you please email social@budgetdirect.com.au with your policy number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. I look forward to hearing from you. *EveTerrible service
I called the helpline and was told a wait time of 60-90 mins. Fair enough, busy day. I called back after 75 mins to get an ETA and was told it would be a further 60-90 mins wait time (this would make total wait 2-3 hours!).So I called an Uber and went home (they said they’d give me 10 mins notice to come back). Anyway I get home 15 mins later and then they advise they’re on the way!! How can your timing estimates be so wrong that you give a 60-90 min indicator and then it’s 15 minutes! It’s cost me two unnecessary uber trips because of your poor processes
Good morning. Thank you for taking the time to write your review. I'm so sorry to hear this has been your experience with our Roadside Team. This is not the service we aim to provide. We are more than... Read more
happy to investigate this for you as well as provide feedback. Please email social@budgetdirect.com.au with your policy number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. Take care, *Skye.Worse experience ever!!
Was told 60-90mins, called back at 90mins to be told another 60mins.Got a hold of a friend 10mins later whom said they could be there in 25mins. Called to cancel and was told LESS than 10mins away. Went back to car and been waiting 25mins only to get a phone call to say the guy is 30mins away!!!!! This is while I have a tired 2 year old with me.
Looking at cancelling I think
Hello Lynda. Thank you for your feedback, I’m sorry to read that your Roadside Assistance experience has not met your expectations. I am more than willing to raise a complaint on your behalf to invest... Read more
igate this further. So I can do this for you please email social@budgetdirect.com.au with your policy number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. I look forward to hearing from you. *EveDeceptive Product - No Value!
DO NOT PURCHASE! Have a good think about why you need roadside assistance coverage before you buy. I understand that there are people out there who can't change a flat tyre and may require assistance. I made the mistake of assuming without reading the PDS that roadside assistance is more for covering you in an emergency while you are out on the road away from home on a longer-than-usual distance trip. I think that would be a pretty fair assumption, well if you thought the same... guess again, I want to point out two things in Budgets Roadside A... Read moressistance offering you should be aware of, and more importantly the second item. "service area" and "service limits" now the first one "service area", makes sense to me, they probably don't offer service in every corner of Australia. However, the second item "service limits", this is where the Roadside Assistance SCAM takes place. *Greater metropolitan cities (including regional cities and major towns): Up to 20km from the point of breakdown to the nearest accredited service provider (e.g. vehicle repair workshop).* *Country and remote regions: Up to 50km round trip from the roadside contractor’s base or nearest accredited service provider (e.g. mechanic or repair shop).* Also, I just noticed this extra detail while writing this review "50km round trip" The round trip part is so deceptively deceiving and hard to notice that it makes it almost the same level of cover as the metropolitan area coverage, making it only an extra 5km. At the end of the day I did not purchase Roadside Assistance to cover me for my daily commute to work (28km), I purchased this cover for extended drives, weekends away/long drives etc. I can't comment on the Customer Service, Timeliness or Job Satisfaction, It's no longer relevant as I will cancel this annual coverage and request a pro-rata refund.Hi Robert, thanks for contacting us. We are sorry to read that your Roadside Assistance experience has not met your expectations. We value all feedback and appreciate you taking the time to post this ... Read more
review. I have forwarded your feedback to the relevant team for their records. Should you have further feedback to provide, please feel free to email us at social@budgetdirect.com.au with your policy number and details. Take care. *RubyTrust the review - don't buy it
Worst service I've ever experienced. Called at 6:55am due to a flat tyre, was told to wait about 60-90 minutes. Called again at 8am when no one turned up. Was told to wait up to another 30 minutes. Called again 8.30am, was told the service provider is 30-45 minutes away. I'm 5km from Sydney CBD and a tyre change need an 2.5 hours wait at the very minimum. No explanation, no apologies, no nothing. Imagine being in an accident, Budget Direct will not turn up and help. Why bother? Cancelled the policy immediately and switched back to NRMA. I guess you just can't save that extra money.Hi Sienna, thank you for your feedback. We are sorry to read that your Roadside Assistance experience has not met your expectations. If you would like us to investigate this further please send an ema... Read more
il to social@budgetdirect.com.au confirming your policy number, full name, date of birth, the address (including postcode) noted on the policy and any additional feedback you would like to provide regarding your experience. Thanks. *RubyThis is perfect
Delivering excellent service and reasonable price. Recommending friends and family members Show replyStressful and slow
I’ve been waiting almost 3 hours for my tow truck, each time I call, I keep receiving a different ETA. The service shop is almost closing and I am feeling stressed and feel as if I can’t rely on them or trust them to deliver my car safely. I feel so upset. I don’t think I will be staying with this company any longer.Good morning Maisha. Thank you for taking the time to write your review. I am sorry to read you are dissatisfied with your Roadside journey. We are more than happy to investigate this for you as well ... Read more
as provide feedback to the person handling your call. So we can do this for you please email social@budgetdirect.com.au with your policy number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. Take care, *Skye.Budget Direct Roadside Assistance
I’ve come to expect top class service from Budget Direct. Every time I’ve called the person taking my call was prompt knowledgeable, efficient and courteous. Show replyDo not get budget direct roadside assistance
Left stranded in coffs harbour! Tried calling our roadside assistance with budget direct. Left on hold for hours! Multiple attempts at calling! Trust me! Spend the money and go with NRMA roadside assistance! They will get you moving again! Budget direct take your money and leave you on the side of the road! I will leaving budget direct as a result! For both roadside assistance and comprehensive insuranceHello Hayden. Thank you for posting on our site. I’m sorry to read that your Roadside Assistance experience has not met your expectations. I am more than willing to raise a complaint on your behalf to... Read more
investigate this further. Please email social@budgetdirect.com.au with your policy number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. I look forward to hearing from you. *EveLeft me stranded
I thought I left my car keys in the car so I called BD for helpIt was a hot day , a public holiday
They told me it be 2 hours wait.
I canceled my membership and call RACQ they were there in 30 minutes
So not number 1 insurance for me
Hi Amy. Thank you for your feedback, I’m sorry to read that your Roadside Assistance experience had not met your expectations. I would like to look into the concerns you have raised further if you wis... Read more
h. Please email me at social@budgetdirect.com.au and include your policy number, full name, date of birth, full address and mobile number as well as any further details you feel we need. I look forward to hearing from you. *EveI haven’t had to use it yet
I haven’t used it yet which is great but good to know it’s there if I need to Show replyCancelling the policy
What a rip off, the first time to use this roadside service, & after nearly 3hrs of trying to get through to be told that because it was a weekend & we live in a regional area , if their servicemen have to come more than 50km round trip to get to your location, (25km away) you will be charged an additional excess fee to be paid on the spot , & if the vehicle required towing & once again, the tow vehicle has to travel more than 50 km round trip you will have to pay an additional service fee , (before the touch your vehicle) & they only use there own service providers instead of the local service companies, so to line each other’s pockets in your time of need ,We cancelling our policy
What a rip off
“Hello NRMA”
Hi Peter. I truly appreciate you posting this feedback and can understand the frustration with this. I am more than willing to raise a complaint on your behalf to have this investigated further. So I ... Read more
can do this for you please email social@budgetdirect.com.au with your policy number in the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. I look forward to hearing from you. *EveQuestions & Answers
Can roadside service be added during a current policy? eg: online (annual)
Good afternoon. Thank you for reaching out. Yes! You are able to add Roadside Assist at any time to your current cover. You will then only pay the pro-rata amount for the time of cover left, from the ... Read more
date added to the expiry date. Alternatively you are able to take this out online for a discounted price for the year and link this to your existing policy. (They will just have different commencement and expiry dates). Take care, *Skye.Can I buy 2 month road side assist to cover Australia and how much does 2 months cover cost
I would recommend not touching these guys with a barge pole. The roadside assistance they provided to me recently was basically worse than no roadside assistance at all. You can read the whole saga ... Read more
in my review of them, recommended bedtime reading. I would strongly suggest go with another roadside assistance provider.Hi Antony, thanks for contacting us. A Budget Direct Roadside Assistance membership is effective for one year and costs just $89.95 for an unlimited number of callouts (subject to our fair use policy)... Read more
. We don't have an option to buy a short-term roadside assistance membership for two months. Have a great day. *RubyDoes roadside assist cover make the one vehicle or whatever vehicle on driving
Hi Daryl, thank you for reaching out. Budget Direct Roadside assistance will provide cover for the vehicle listed on the membership.
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Good morning, Adam. Thank you for taking the time to contact us and provide this feedback. I am very sorry to read this has been your experience with our team, as this is certainly not the customer se... Read more
rvice we pride ourselves on. We are more than happy to investigate this for you, as well as provide feedback to the person you spoke to. So we can do this for you please feel free to email social@budgetdirect.com.au with your policy number as the subject line, along with your full name, date of birth, the address (including postcode) noted on the policy and the details of your review. Alternatively, you are welcome to view our dispute resolution process online, you can find it here: https://www.budgetdirect.com.au/existing-customers/dispute-resolution-information.html. We look forward to hearing from you. Kind regards, *Angel.