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Budget Direct Roadside Assistance

Budget Direct Roadside Assistance

4.2 from 316 reviews

Reviews

(209)
(40)
(17)
(12)
(38)
  • Customer Service
    4.4 (251)
  • Timeliness
    4.3 (247)
  • Job Satisfaction
    4.2 (194)

Give them a miss, they are hopeless.

published

Rang up when my car wouldn't start, was advised over the phone to get it towed to a mechanic and they wouldn't send anyone out. Told them they can stick their roadside assistance.

Customer Service
Timeliness
Job Satisfaction
2 comments
Budget Direct
Budget Direct A.Budget Direct
Tim
Tim

Just sent an email

Rupesh Nirola

Rupesh NirolaSydney, NSW

Horrible Service

published
Customer Service
Timeliness
Job Satisfaction
2 comments
Budget Direct
Budget Direct A.Budget Direct

Hi Rupesh, Thank you for taking the time to provide your feedback and sorry to hear about your experience. We have followed up with the appropriate department that is dealing with this matter and they will contact you accordingly in due course.

Rupesh Nirola
Rupesh Nirola

How much longer do I have to wait for someone to get in touch. This is ridiculous.

Michael

MichaelCanberra 2600, ACT

  • 4 reviews

Not impressed

published

Will be cancelling my subscription with the useless company. First time using there services and I'm not impressed. Very hard to hear what they are saying on the phone as the mumble and don't speak clearly. I only got 2 options when my car broke down. Either have it towed for free or have someone who is not a mechanic look at and if they can't get it going I will have to have it towed at my cost. I then waited 2 hours in 40 degree heat for the tow truck to arrive.
I will be switching to nrma from now on. They might be more expensive but at least there service is better

Customer Service
Timeliness
Job Satisfaction
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Kim Du

Kim DuSydney, NSW

We with Budget for over 10 years we find that's Budget Excellent service and reasonable cost, we recommended to anyone.

published

Budget Direct was very reliable quick response, the roadside assistance was very helpful, they're tow our car to the Suzuki service department, couple of time replace our flat tyres and battery.

Customer Service
Timeliness
Job Satisfaction
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Kim, thank you for providing your feedback and being a loyal budget direct customer. We are pleased to hear that you have experienced a quick and reliable service as this is our aim.

Andrew

Andrew

  • 2 reviews

Very Professional

published

Great Service helpful people. very happy, would recommend them to a friend. I will be staying with them because they are the best. Very Happy. Highly recommend them to everyone

1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Andrew, thank you for your review. We are pleased to hear that you would recommend us and you are a loyal customer. Our aim is to provide good customer service.

Naomi

NaomiMetropolitan Adelaide, SA

  • 3 reviews

Its great, as good as any other roadside assist only cheaper, its excellent

published

Great roadside service great price, as good as any other. Friendly service, quick and very efficient, I was in need for a new battery the guy put it in for me , and it was a very good price. Outstanding service

Customer Service
Timeliness
Job Satisfaction
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Naomi, thank you for sharing your experience. We are pleased to hear that when you required roadside assistance you were attended to within a timely manner and we were able to assist with getting you back on the road again.

Dean

DeanSydney City

  • 3 reviews

prompt service, hassle free.

published

I had a flat battery, telephoned Budget Roadside Assistance, they came to my house within 40 minutes. Replaced battery with warranty hassle free service and I was back on the road with no trouble at all. I would recommend Budget Direct Roadside Assistance.

Customer Service
Timeliness
Job Satisfaction
1 comment
Budget Direct
Budget Direct A.Budget Direct
nobody important

nobody importantSydney, NSW

  • 12 reviews

Waste of money as they choose who they help, don't use them at all you'll regret it, they don't refund the road service.

published

like i said they pick and choose who they help and who they don't help don't waste your money on these scammers so much for being there to help not....

Customer Service
Timeliness
Job Satisfaction
1 comment
Budget Direct
Budget Direct A.Budget Direct

Give the jobs to people that care

published
Roadside Assistance Providers

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litsa

litsaGreater Melbourne (Metropolitan), VIC

  • 8 reviews

my eldery mum had budget direct road side assist put her a new battery in april this year.

published

The battery is faulty and needs to be replaced as her mechanic tested her car, Mum is a carer for dad with Multiple sclerosis . I rang budget direct to tell them and they know of the job but they need the receipt that we cannot find . Im very sad with this outcome

Customer Service
Timeliness
Job Satisfaction
6 comments
Budget Direct
Budget Direct A.Budget Direct
litsa
litsa

i have emailed you the battery details it shows who installed it

Budget Direct
Budget Direct A.Budget Direct

Thank you, could you also please email me through the roadside assistance policy number or vehicle registration number this is referring to, so that we can review this further.

Mike

MikeMid North Coast, NSW

Very disappointed

published

A 20 amp fuse would have solved my problem but attendant didn't carry one and only offered a tow to sparky . Not good enough. Basic mechanical knowledge and prophet of doom attitude didn't help either

Customer Service
Timeliness
Job Satisfaction
1 comment
Budget Direct
Budget Direct A.Budget Direct
Gman

GmanGreater Melbourne (Inner), VIC

Easy to sign up and extremely reasonable

published

My issue is when My partner was involved in an accident and not at fault..we have gone through the other party had no joy and you guys don't seem to keen to get involved on my behalf.most disappointing

Customer Service
Timeliness
Joanna

JoannaSouth East Queensland, QLD

Value for Money and Excellent Service

published

Quick and easy as expected from Budget Direct. Been with them for 3 years now, and always been helpful. Value for money and service is always excellent. Thank you BD for giving me peace of mind every single day.

Customer Service
Timeliness
Job Satisfaction
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Joanna, thank you for your review. We appreciate your loyalty to Budget Direct and being with us for 3 years now. Our aim is to provide good customer service and help with your concerns.

Cathy

CathySouth East Queensland, QLD

Outstanding Service

published

Good service and efficient follow-up. Friendly and caring staff. I would not hesitate to recommend Budget Direct to friends. Keep up the good work. Set higher standards for the industry

Customer Service
Timeliness
Job Satisfaction
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Cathy, thank you for taking the time to provide your feedback. We are pleased to hear that you have received good service and efficient follow up, as we aim for this for our customers.

Oly

OlyGreater Melbourne (Metropolitan), VIC

Quick and easy and arrived very quickly

published

We had an accident recently and used the Roadside assist. It was easy, seamless and tow truck came very quickly. The phone support was really friendly and supportive during a challenging time.

Customer Service
Timeliness
Job Satisfaction
Roadside Assistance Providers

Find out how Budget Direct Roadside Assistance compares to other Roadside Assistance Providers

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pmac

pmac

  • 2 reviews

Affordable

published

The right cover for a very fair price Very happy.Full comprehensive,roadside assistance and windscreen cover for less then the competitor's.Would not hesitate recommending budget to my to my friends and family

Hassan

HassanSydney, NSW

Perfect service

published

I like budget direct because this company got good service and cheaper quote , and I am very happy to keep going with budget direct
And I want to tell my friends about this service

The reviewer stated that an incentive was offered for this review

Jeanette.

Jeanette.Central Highlands and Goldfields, VIC

Perfect

published

Was blown away by the fast action taken to deal with claim and how great the lady was that took my call.Thank you so glad I'm with budget direct.very happy.

Customer Service
Timeliness
Job Satisfaction
H King

H King

  • 2 reviews
  • Verified customer

Prompt & Reliable Customer Service

published

Customer Service was really great, helpful & clear directives
Both calls (different receivers) were very Understanding & Empathetic. Clear spoken English too helps a LOT.
Thank You Budget, highly recommend to any one looking for competitive & compassionate roadside assistance services.

Customer Service
Timeliness
Job Satisfaction
1 comment
Budget Direct
Budget Direct A.Budget Direct
Hannah R.

Hannah R.

  • 2 reviews

Brilliant

published

Very helpful and provided assistance when I was in a sticky situation. I need my car due to were I live, these guys are second to none and I highly recommend.

Customer Service
Timeliness
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Hannah, thank you for providing your feedback on your experiences with Roadside Assistance service. Whilst it is unfortunate you have had car troubles, we are glad to hear your experience was a positive one and provided within a timely manner.

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Questions & Answers

gerbera313

gerbera313asked

I have recently purchased road side assistance for my mother. When does the 48 hour waiting period start? From time of payment? Or when policy is received?

1 answer
Budget Direct
Budget D.Budget Direct

Thank you for asking the question. Roadside Assistance starts 48 hours after you buy the Roadside Assistance
agreement (once the call ends). If you need help in first 48 hours of purchasing the Roadside Assistance, or at any time due to a preexisting condition, we charge a non-refundable service fee of $100 (including GST)on top of any Roadside Assistance premium. We hope this provides you with further clarity, regarding your concern.

ARV

ARVasked

Do Not Ever Use This Company as its a Complete Waste Of Time and Money With Shocking Customer Service-They try and Charge For Items Which would be Normally Covered under Other Providers.
Save Yourself The Trouble-Pay a Bit Extra in Premium and Get Good Service
They Use Ultratune as a provider So Basically 2 companies With Different Policies and Keep On Passing The Buck between Each Other.-Charged Me $100 To "Extract" A Car From a Shopping Centre by walking 30m Up The Ramp Then Jumpstarting and Loading It Onto a Tow Truck -Just Checked With another Provider and said They Don't Charge For this Kind Of Service as Part Of Tow Assist -Keep Away From Them

2 answers
D.Stevens
D.Stevens

I am a member of budget direct roadside assistance, I have used there service and on all occasions have had no problems.

Vincent L.
Vincent L.

You r lucky then Stevens just look up my story with them the same issue outsourced to Ultratune which wont admit to their own incompetence and hence wrong advice whilst Allianze was correct

Get an answer from our members and Budget Direct representatives

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