Give the jobs to people that care
On Friday last (6/12) one of the neighbours had a problem with their car battery. The car was parked on the road just along from my driveway. He contacted you and you sent a greek looking chap in a blue/yellow transit size vehicle. He parked directly over my drive and began dealing with the customer I was working in the garage with the door open. After 5 mins or so I came out and asked why he had blocked my drive when the rest of the road was empty and the least he should have done is just ask if it would be ok. He just ignored me, perhaps anno...yed because the customer had refused his exorbitant quote. I am surprised that arrogant, ignorant people still exist in the service industry in this day and age and worse still you endorse them by giving them work. If this is how little esteem you place on customer satisfaction I am glad I have a different insurance company.
my eldery mum had budget direct road side assist put her a new battery in april this year.
The battery is faulty and needs to be replaced as her mechanic tested her car, Mum is a carer for dad with Multiple sclerosis . I rang budget direct to tell them and they know of the job but they need the receipt that we cannot find . Im very sad with this outcome
Not doing your job right! A waste of money
Had an accident and my car got hit(not my fault at all), I called but you guys are trying ignore me and didnt do your job at all to help out, even the police are trying to cooperate with me but you just ignored it! THIS IS JUST A WASTE OF MONEY
Value for Money and Excellent Service
Quick and easy as expected from Budget Direct. Been with them for 3 years now, and always been helpful. Value for money and service is always excellent. Thank you BD for giving me peace of mind every single day.
- Verified customer
Prompt & Reliable Customer Service
Customer Service was really great, helpful & clear directives
Both calls (different receivers) were very Understanding & Empathetic. Clear spoken English too helps a LOT.
Thank You Budget, highly recommend to any one looking for competitive & compassionate roadside assistance services.
My car battery was flat due to a fault with my brake lights. Service man showed up within half an hour, identified the problem and fixed it! He had my car running and back on the road with in 30 minutes. Lovely guy and great service!!!
Quick response and helpful
I Called and got response straight away. Helpful staff guided me through the critic time of the accident with sympathy of the situation. All the necessary process was taken care. However time for panel repairing took a month that is the only matter.
Travelled from Woolongong to Sydney on Friday.Brokedown received assistance car removed to garage and a major repair was done. Car available at 5pm after work to drive home for the weekend.
Again here locally in Bellambi by ultra Tune. Immediate and courteous service
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Questions & Answers
I have recently purchased road side assistance for my mother. When does the 48 hour waiting period start? From time of payment? Or when policy is received?
Budget D.Budget Direct
Thank you for asking the question. Roadside Assistance starts 48 hours after you buy the Roadside Assistance
agreement (once the call ends). If you need help in first 48 hours of purchasing the Roadside Assistance, or at any time due to a preexisting condition, we charge a non-refundable service fee of $100 (including GST)on top of any Roadside Assistance premium. We hope this provides you with further clarity, regarding your concern.
Do Not Ever Use This Company as its a Complete Waste Of Time and Money With Shocking Customer Service-They try and Charge For Items Which would be Normally Covered under Other Providers.
Save Yourself The Trouble-Pay a Bit Extra in Premium and Get Good Service
They Use Ultratune as a provider So Basically 2 companies With Different Policies and Keep On Passing The Buck between Each Other.-Charged Me $100 To "Extract" A Car From a Shopping Centre by walking 30m Up The Ramp Then Jumpstarting and Loading It Onto a Tow Truck -Just Checked With another Provider and said They Don't Charge For this Kind Of Service as Part Of Tow Assist -Keep Away From Them
I am a member of budget direct roadside assistance, I have used there service and on all occasions have had no problems.
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