Reviewer Photos & Videos
I haven’t had to use my roadside assist yet!
When I purchased my roadside assist. It was easy. No hassles. The lady that looked after me over the phone, was helpful, clear and concise. So thank you to the lovely woman that looked after me!
Extremely happy with the service
Much better and cheaper option than NRMA. Easy to become a member. Very professional. I would definitely recommend Budget Roadside Assistance. Thank you for your help
A great help
I believe that the process took a significant time to complete- well over half an hour.
That being said, the person undertaking the interview knew what they were doing.
Overall the time was worth while.
A lot cheaper than nrma will be going with you people as I have home and comtence also with you as well I find that budget Direct is great thanks
Worst roadside assistance
Worst service ever received, broke down on my move interstate from Sydney to Tasmania, broke down in the middle of nowhere, had to my tow truck driver extra money as budget direct don’t have their own truck, waited a couple of hours and then had to walk to a motel along a busy road with my bags and 8 month old twins as budget direct couldn’t take me anywhere due to covid.
When I asked the budget direct rep what I was supposed to do, she said ‘you’ll have to get a friend to collect you’
I had already told her I was on the way to Tasmania moving...
This company was the only company to help me when I broke down for a emergency service . The process was so easy to register thank you so much . A+++++ awesome.
Good one and easy
Good easy process.
Definitely refer budget direct to friends
Bit more costly as compare to others new competitors. Pics uploaded of car and confirmation response is slow. It should be fast response
This is great
It was very easy to apply and complete online with up to date information, it was also a very professional experience and so far I am very happy with everything, although I have not yet had to use the road side assistance. Cheers
The worst roadside I ever experienced
I do not refer budget direct roadside assistance to anyone. Like other companies, they do not own any towing vehicles. They completely rely on few contractors who tow the vehicles for them. They told me that towing truck will reach within 2 hours so I have to be in the location. I left my so much urgent job just to be there before them to arrive. To my surprise,when the truck didn't turn up I call them again and they said contractors have too many jobs and I have to wait for another 2 hours.By the end of the day, I literally waited for over 5 hours before they tow my car which was just 2 km far from my mechanic.
Thanks guys a lot would not choose anyone else can't wait to see you`s when I need u in the meantime have a nice day well im not show what else to say hahaha
Simple to take out,
Had a great person on the phone, took next to no time to take it out. 2 policies one car and one bike. Easy and quick and no hassles.
Was pleasantly surprised and happy with the outcome and cover.
Perfect love it
I would tell everyone to go with you guys so happy with it so good an thank you for helping me out to couldn't ask for a better assistance with my car.
The reviewer stated that an incentive was offered for this review
Haven’t used it yet so hence giving a 3 star. Will see once I utilize their services and then go from there.
Haven’t used them yet so I am not in a position to give any relevant feedback yet. I can’t think of anything crossing my mind if I haven’t utilized their services yet.
Quick and Hassle free Service
Tow truck was there in 30 minutes and I had car back next day. Phone service was friendly and made sure I had car fixed and returned very quickly. No charge on fix was great benefit.
I never bought roadside assistance from them, and they keep SMS spamming me to leave a product review.
I have received several SMS messages from Budget Direct about a product I have never purchased. Clearly there is something wrong - either in their systems, or with their actual customer.
Questions & Answers
What are towing benefits for remote roads in SA , NT and WA ?
Hi Peter, our Roadside assistance provides the following towing benefits: anywhere in the geographic area of
Australia outside the greater metropolitan cities - up to 50 kilometres, round trip from the contractor's depot. If you are within the geographical metropolitan areas of the capital cities of Australia, including the metro satellite cities, major regional cities and major towns of Australia- up to 15 kilometres from the breakdown location. In the event of a breakdown and it determined that the towing is above the limit, you will be provided a quote for the excess kilometres.
So dont go roadside assist with them? I know there insurance policies contain huge fine print, so ok back to nrma for me, at least it will be a matter of tried and true with nrma
I would stick with NRMA for sure.
I find it very poor that Budget have only responded to the 5 star ratings and ignored the guy with the perfectly valid 1 star rating. Looks like a company to avoid I think.
Get an answer from our members and Budget Direct representatives
Other Roadside Assistance Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.