Budget Direct Roadside Assistance

Budget Direct Roadside Assistance

 Verified
Budget Direct Roadside Assistance
3.7

538 reviews

PositivevsNegative
69% · 370146 · 27%
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Customer Service
3.9 (432)
Timeliness
3.8 (421)
Job Satisfaction
3.7 (345)

Reviews

538 reviews
Adam Z.
Adam Z.
 

Very bad customer service

I would actually never recommend you to any of my friend to any one of my family or to anyone that I know the person that we spoke to over the phone from customer service he was very rude and he had very bad behaviour no sense humor whatsoever basically a moron behind the phone however the person that came to fixed the car for us he was very nice and very kind
Budget Direct
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Godfrey
GodfreyCentral Highlands and Goldfields, VIC
 

Disappointed with Budget Direct Roadside Assistance (First Time User)

My first experience with Budget Direct Roadside Assistance for a flat tyre change was disappointing. The technician's travel time exceeded over 2 hours, significantly extending my wait despite being in the outer northern suburbs. While the tyre change itself was quick (15 minutes), the overall response time was excessive.

The pre-service inquiry about having my own tools was unclear. The technician arrived with their own equipment anyway.

For future minor situations, I'll likely do it myself. However, I'll consider keeping the service for emergencies requiring professional assistance.

Customer Service
Timeliness
Job Satisfaction
Richard F.
Richard F.Perth, WA
 

WASTE OF MONEY DONT TAKE THIS COVER

Wait time 90 minutes plus. If you dont have correct tools then you will waste the call out. Stranded with 90 year old parent in heat, unable to change tyre due to hip replacement (that is sitting on ground and weight of tyre), I can change a tyre. First time use of Budget and will not renew. Waste of money. The Customer service was possibly the worst I have ever encountered. DONT USE BUDGET ITS A WASTE OF MONEY.
Anonymous
AnonymousSydney, NSW3 posts
 

Stranded in the heat! BD road side no where to be seen!

I will be cancelling my membership. I have used many other providers who were no longer than 30minutes. Called after waiting for an hour and they said another half hour because they had an emergency. I AM THE EMERGENCY!!! So disappointing considering award winning for insurance. Fix this or stop offering it!!!
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Philippa
PhilippaSouth East Queensland, QLD3 posts
 

Terrible service

I called the helpline and was told a wait time of 60-90 mins. Fair enough, busy day. I called back after 75 mins to get an ETA and was told it would be a further 60-90 mins wait time (this would make total wait 2-3 hours!).
So I called an Uber and went home (they said they’d give me 10 mins notice to come back). Anyway I get home 15 mins later and then they advise they’re on the way!! How can your timing estimates be so wrong that you give a 60-90 min indicator and then it’s 15 minutes! It’s cost me two unnecessary uber trips because of your poor processes
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lynda p.
lynda p.Perth, WA
 

Worse experience ever!!

Was told 60-90mins, called back at 90mins to be told another 60mins.
Got a hold of a friend 10mins later whom said they could be there in 25mins. Called to cancel and was told LESS than 10mins away. Went back to car and been waiting 25mins only to get a phone call to say the guy is 30mins away!!!!! This is while I have a tired 2 year old with me.

Looking at cancelling I think

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Robert S
Robert SSydney, NSW6 posts
 
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Sienna Y.
Sienna Y.Sydney, NSW2 posts
 

Trust the review - don't buy it

Worst service I've ever experienced. Called at 6:55am due to a flat tyre, was told to wait about 60-90 minutes. Called again at 8am when no one turned up. Was told to wait up to another 30 minutes. Called again 8.30am, was told the service provider is 30-45 minutes away. I'm 5km from Sydney CBD and a tyre change need an 2.5 hours wait at the very minimum. No explanation, no apologies, no nothing. Imagine being in an accident, Budget Direct will not turn up and help. Why bother? Cancelled the policy immediately and switched back to NRMA. I guess you just can't save that extra money.
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Raj S.
Raj S.
  Fair Incentive

This is perfect

Delivering excellent service and reasonable price. Recommending friends and family members Show reply
Maisha
MaishaSydney, NSW
 

Stressful and slow

I’ve been waiting almost 3 hours for my tow truck, each time I call, I keep receiving a different ETA. The service shop is almost closing and I am feeling stressed and feel as if I can’t rely on them or trust them to deliver my car safely. I feel so upset. I don’t think I will be staying with this company any longer.
Customer Service
Timeliness
Job Satisfaction
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George H
George HGreater Melbourne (Metropolitan), VIC12 posts
 

Budget Direct Roadside Assistance

I’ve come to expect top class service from Budget Direct. Every time I’ve called the person taking my call was prompt knowledgeable, efficient and courteous. Show reply
Hayden F.
Hayden F.3 posts
  Verified

Do not get budget direct roadside assistance

Left stranded in coffs harbour! Tried calling our roadside assistance with budget direct. Left on hold for hours! Multiple attempts at calling! Trust me! Spend the money and go with NRMA roadside assistance! They will get you moving again! Budget direct take your money and leave you on the side of the road! I will leaving budget direct as a result! For both roadside assistance and comprehensive insurance
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amy M.
amy M.8 posts
 

Left me stranded

I thought I left my car keys in the car so I called BD for help
It was a hot day , a public holiday
They told me it be 2 hours wait.
I canceled my membership and call RACQ they were there in 30 minutes
So not number 1 insurance for me
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Janet
JanetSouthwest, VIC6 posts
 

I haven’t had to use it yet

I haven’t used it yet which is great but good to know it’s there if I need to Show reply
Peter R.
Peter R.3 posts
 

Cancelling the policy

What a rip off, the first time to use this roadside service, & after nearly 3hrs of trying to get through to be told that because it was a weekend & we live in a regional area , if their servicemen have to come more than 50km round trip to get to your location, (25km away) you will be charged an additional excess fee to be paid on the spot , & if the vehicle required towing & once again, the tow vehicle has to travel more than 50 km round trip you will have to pay an additional service fee , (before the touch your vehicle) & they only use there own service providers instead of the local service companies, so to line each other’s pockets in your time of need ,
We cancelling our policy
What a rip off
“Hello NRMA”
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Questions & Answers

Ibolya Szucs
Ibolya Szucs

Can roadside service be added during a current policy? eg: online (annual)

Budget Direct
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Antony s.
Antony s.

Can I buy 2 month road side assist to cover Australia and how much does 2 months cover cost

Amy
Amy  
Budget Direct
Budget Direct   DM   
Daryl E.
Daryl E.

Does roadside assist cover make the one vehicle or whatever vehicle on driving

Budget Direct
Budget Direct   DM   

Hi Daryl, thank you for reaching out. Budget Direct Roadside assistance will provide cover for the vehicle listed on the membership.

Details

Visit official website

Contact info for Budget Direct Roadside Assistance

  • ABN: 61003617909

Extra Information

Batteries On The Go
24/7 Roadservices Australia
RAC Roadside Assistance
NRMA Roadside Assistance
National Roadside Assist

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