Reviewer Photos & Videos
I haven't had to use Roadside Assist as yet but thought it essential to have
As the title says I haven't actually had an opportunity to call out Roadside Assist. I recently travelled btwn Victoria and Far Nth QLD by road and joined against the need to use assistance somewhere in between.
I feel secure in the knowledge that I now have help if I need it.
Waited 2.5 hrs for a simple battery change. Called up 4 times for a progress update and was consistently told 1/2 hr when it was clear that the service person was no where close. Needs to be better
The most horrendous service and long wait times
I would not wish budget roadside assist on my worst enemy! It’s not even worth the $70 you pay, steer clear unless you like waiting 5+ hours for a tow truck to arrive after being promised it would be 1.5 hours. Tow truck phoned to say they were 15 minutes away, half an hour later still waiting. Phoned budget direct to check only to be told they were 45 minutes away. Asked them to find someone closer only to be put on hold for 45 minutes. Still no tow truck! We’ve left the call running to see the extent they’re willing to go to in their awful customer service! We’re in Sydney not a rural area. The worst customer service I have ever experienced, don’t do it to yourself no matter how much you save!
Danny was amazing changing a flat tyre and giving me some amazing tips on my Peugeot and it's quirks!
Very pleased to be able to add this into my policy.
Its peace of mind knowin its only a call away
Not needed to use it yet but knowin I can call is peace of mind. I like it is built into my insurance policy is fantastic and easy just one bill.
Glad I swapped to Budget
So far so good. I haven't needed to use this service as yet, but have peace of mind knowing it's there and will be readily available if I ever need it. So pleased that I purchased Budget insurance
Happy to have switched to Budget Direct Roadside Assist.
I have used Roadside Assist twice now am happy with the service. My only comment is that I have had to wait awhile for the help to get to me.
Had found I had a crack ed screen ,one phone call and helpful person all sorted and arranged replacement done at my conviance . Great going team and hope I get that again
Great response time
I havent actually had someone come out to help me but I got stuck once and called for help and the lovely lady on the phone was very fast to get someone on the way. I ended up not needing help and the lovely lady cancelled it for me before it was to late.
My car broke down at 9.45 PM at night. It could not start. I had to leave it there for the night. I called up Budget Direct first thing in the morning. The service personnel came under 30 mins after calling who attended on my car, assessed and replaced my worn out battery with new one in under 10 mins. Thanks for prompt service.
Affordable and hinest
We have been with budget direct for few years now we will never change insurer as they have always looked after us.We also have roadside service and contents insurance with them .
The reviewer stated that an incentive was offered for this review
Excellent customer service and support. Knowledgeable staff members and smash car repairs support.
November 12, 2019 my car front smash and I went to a repair workshop. They said it is right off. Then I called my insurance Budget Direct and I told them everything. They took my car and excess fee, I got my car within a week. I am happy. I am sorry to say, I do not want to do public involvement. But you can post my review publicly.
Excellent service. Very professional.
Had a flat tyre. Called Budget Direct . Did not have to wait for long when the help arrived. Excellent customer service. It was very professional. I was advised where is the nearest tyre shoot. Very happy with this service. Definitely will be using again.
Excellent, reliable, professional, courteous.
I've been with them for years. Every year I review all other Insurance Firm offers but NONE match with Budget Direct.
The only thing I was upset with was I moved to a suburb where they don't cover.
Waste of money disappointed
Called roadside assistance some guy turned up said i needed a mechanic didn't offer any help I had to pay extra for a tow truck when i was told that i would be inclued in the membership fee no help from customer service waste of money I will NOT be reviewing my membership
This is fantastic
This is amazing and fantastic service , thanks to all entire team. This service is different and difficult as well than other service but very good & social service . Keep it up
Good service, cheers to the man I purchased the product from, had the idea what he was selling, loved the commitment. Would definitely give them a business next time if required.
Warning: not worth time, money, patience... don’t buy it!!!!
My policy and roadside assistance ends in April and I will NOT be renewing with budget direct. Broke down on the side of the road near Coffs Harbour and the lady struggled to figure out where I was despite me giving exact coordinates. She then said someone would be coming out in 60-90 minutes. Didn’t hear back for 30 minutes when I got a call saying there would be an excess of $110!!!! For “distance”, despite me being near Coffs Harbour, a large town. She could’ve told me earlier, as I was wasting time waiting! I ended up calling a friend to he...lp. She could tell I was clearly distressed a young female by myself in the pouring rain and just didn’t care at all. I am at a loss for what I paid the $80 fee for, will definitely be joining NRMA next time!!
I wanted to move insurers so called Budget to notify them. Budget assured me Car Breakdown was included. Car breaks down. Turns out, breakdown service not included. So, changing insurers.
Absolute Rip Off
We got a flat battery during lockdown and called to use the policy we had been paying for 2 years only to be told they could not find us in the system due to a technical error. I tried to cancel the policy and was told the technical error prevented that too. They told me someone would call me back but no one did and I had to call in again just to cancel the policy I never got to use.
Questions & Answers
So dont go roadside assist with them? I know there insurance policies contain huge fine print, so ok back to nrma for me, at least it will be a matter of tried and true with nrma
I would stick with NRMA for sure.
I find it very poor that Budget have only responded to the 5 star ratings and ignored the guy with the perfectly valid 1 star rating. Looks like a company to avoid I think.
Budget direct roadside cover flat tyre ?, and fix the flat tyre?
Hi Chef Favio, thank you for taking the time to write this review. With our Roadside Assistance, If you have a flat tyre, we change and replace it with the spare tyre supplied with your vehicle. You must have the correct, serviceable spare tyre, and the roadside contractor must have access to the vehicle’s own serviceable jack and wheel brace or tools. If we can’t change the tyre for any reason, we tow the vehicle to the nearest tyre
repairer within the service limits. Reasons might include, but aren’t limited to: no spare tyre, faulty or missing wheel studs and nuts. We hope this provides with you further clarification, however should you wish to discuss this further please call us, email email@example.com or alternatively here is the link to our website https://www.budgetdirect.com.au/roadside-assistance-australia.html
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