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My Pet Warehouse

My Pet Warehouse

Online store, Physical store
3.7 from 189 reviews

Reviews

3.7

189 reviews
5
(111)
4
(10)
3
(11)
2
(9)
1
(48)
  • Product Quality
    3.9 (18)
  • Return Claim MadeYes (3) · No (20)
  • Shipping
    3.0 (14)
  • Customer Service
    2.3 (6)
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Rosemary Mc

Rosemary McPeel, WA

  • 13 reviews

Received Quickly

published

I ordered cat food and a collar Friday afternoon. It shipped Monday and received Tuesday. Iam pleased by how fast it was and it was also well packaged. No Problems.

Product Quality
Shipping
Return Claim MadeNo
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse

Thanks Rosemary for your feedback!

JohnFS

JohnFSSouth East Queensland, QLD

  • 5 reviews

Stafford store - Terrific product knowledge and helpful

published

I would like to thank Maxine and Suzanne at the Stafford store they are just the best. Their product knowledge is terrific and as I have a very sick dog, they have been a wonderful help with their compassion, support and suggestions. They are always helpful and happy and will always go the extra mile to check on product information if needed. Although I drive past a number of other pet stores, I would not go anywhere else. They have also been a wonderful support to both the dog rescue I support and the animals during the fires. They are wonderful and a real asset to the company.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationStafford
See all answers
2 comments
My Pet Warehouse
AlanaMy Pet Warehouse
JohnFS
JohnFS

thank you. i would greatly appreciate it if you did pas it on the both the store manager and regional manager, as these girls deserve to be recognized.

Jack

JackGreater Melbourne (Inner), VIC

Lousy courier service

published

Ordered delivery to the front door but had to pick up from Postoffice which is 15 km away. I Will not order from them again!

Return Claim MadeNo
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse
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greenock

greenockSouth-Eastern Region, NSW

Still waiting for my products

published

I paid by PayPal for Ziwi Pack food for my dogs on Wed. 15th and waited for the order and tracking number. By 17th I phone customer service and was told I would receive an email afternoon with both tracking number and order number which I didn't get. Will be phoning them on Monday and if I dont get both I will go to PayPal and ACCC and put in a complaint. With so many complaints about this company I dont understand how they could be still in business. If I had look up the review here I wouldn't have made an order. P.S. You can not blame COVID-19 virus on this as I have has sent and received parcels interstate and had no problems.

Return Claim MadeNo
2 comments
My Pet Warehouse
AlanaMy Pet Warehouse
greenock
greenock
Kricket73

Kricket73Greater Melbourne (Metropolitan), VIC

  • 4 reviews

Badly run

published
Customer Service
Store LocationAltona Vic
2 comments
My Pet Warehouse
AlanaMy Pet Warehouse
Kricket73
Kricket73

Customer service non-existent

published

Purchased 2 reptile lights in Dec19. Turned out one was faulty. Contacted them twice. No reply... just an eerie silence. Although reasonably priced, it's not so when you have to take into account the duds you buy. No matter where I shop, I expect some level of customer service. Very disappointing :(

Product Quality
Return Claim MadeYes
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse
Joo

JooMid North Coast, NSW

  • 2 reviews

Recall of dog food / contact impossible

published

I have used my pet warehouse online for some years sadly No more I received an email and txt 15th January about the Blackhawk recall I have since emailed and called countless times and No one has ever got back to me or ever retuned my phone calls Very Poor indeed !!!!!!!

Return Claim MadeNo
2 comments
My Pet Warehouse
AlanaMy Pet Warehouse
Joo
Joo

My name is not Joo ? I have Not been replied to after many emails nor had any calls returned
Contact email jlinc007@hotmail thank you

Russ

RussGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Not really click & collect

published

My first experience with my pet warehouse, although reasonably priced I’m extremely disappointed in their click/collect service. I use this service a lot, from other pet stores to liquor shops etc and always 1-2 hours pick up. Cannot see anywhere on website that state’s next day delivery to your store of choice. My store of choice says IN STOCK !!!. Now I have drive another 15 kilometres tomorrow to pick up what they have in stock, ridiculous.
Rather pay $10 more locally.

Shipping
Return Claim MadeNo
2 comments
My Pet Warehouse
AlanaMy Pet Warehouse
Russ
Russ

Thanks for listening Alana. Not sure why staff at branches cannot just give you what you have ordered if in stock. its very time consuming as a customer.We order click/collect as a quick option.

RNN

RNN

  • 2 reviews

Refused refund faulty food

published

Refused to refund applaws kitten food that was faulty. It smelled off and the consistency was cluggy. Last time this happened we were told to bring it back and refund, yet refused this time. Shocking!!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSt Peters
See all answers
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse
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Davidw

Davidw

  • 2 reviews

Out of stock

published

Sold out of stock full price item. I can buy this item in the shops everyday. There is no excuse for not being able to supply this item. It's a supplement that my dog needs for his stomach and have had to purchase again through a reliable retailer as I am still waiting. UPDATE.. still showing as In Stock on Web site 10 days later and unable still to give any ETA. Refund requested and dropping rewiew to lowest level.

Return Claim MadeNo
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse
Dan

DanSouth East Queensland, QLD

  • 3 reviews

Customer service goes above & beyond!

published

Had some (user) generated issues with my order & some very odd Australia Post tracking issues. The customer service rep responded to every query promptly with helpful information & updates right through to delivery.

Product Quality
Shipping
Return Claim MadeNo
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse

Thanks for sharing your feedback Dan, we're happy to hear the team could help out

MPW Alana

taylor

taylorVictoria

  • 14 reviews
  • 1 like

Fantastic customer service and prompt delivery.

published

After a shocking experience with another online pet store I was so happy to find My Pet Warehouse polite, professional and very reliable on all levels. Obviously they put customers first.

Product Quality
Return Claim MadeNo

Sllllooooowwww Delivery

published

2.5 weeks to receive my items - dont waste your time buying from these muppets. From their Facebook its clear they only respond to compliments and never to complaints about slow delivery

Shipping
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse
Matthew Small

Matthew SmallGreater Melbourne (Inner), VIC

  • 2 reviews

Pet Crate - Customer Service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationSouth Melbourne
See all answers
Kirsty

KirstyGreater Melbourne (Metropolitan), VIC

Customer service for online is non-existent

published
Shipping
3 comments
My Pet Warehouse
AlanaMy Pet Warehouse
Kirsty
Kirsty
My Pet Warehouse
AlanaMy Pet Warehouse

Ok I appreciate the follow up Kirsty,

I've passed on this comment and your experience to our management.

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Blakemoo908

Blakemoo908Greater Melbourne (Outer), VIC

  • 2 reviews

Half my order was missing, Customer service no help, 2+ weeks later and no refund or answers!

published
Shipping
Return Claim MadeNo
2 comments
My Pet Warehouse
AlanaMy Pet Warehouse
Blakemoo908
Blakemoo908
aj001304

aj001304Illawarra, NSW

Don't buy from My Pet Warehouse if you are not prepared to wait and wait

published

I have placed an online order some 9 days ago now and still it has not been dispatched. I rang some 4 days ago only to be advised by their 'customer service' that they had been busy and the order should be dispatched today. Guess what it has still not been dispatched as I have just received an email from them to advise that an item is out of stock and for me to reply asap as not to delay dispatch - They must be kidding - I will NEVER buy from them again.

Product Quality
Shipping
Return Claim MadeNo
3 comments
My Pet Warehouse
AlanaMy Pet Warehouse
aj001304
aj001304
aj001304
aj001304

unhappy

published

"same day dispatch if ordered before 2pm" is a lie. I ordered dog sunscreen over a week ago and it still has not been shipped and yes, it said it was in stock. Never again.

Shipping
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse
LauraD

LauraDGreater Melbourne (Metropolitan), VIC

  • 9 reviews

Super fast shipping

published

I love ordering online from My Pet Warehouse in Melbourne (I don't like their store staff at Fitzroy, always unhelpful and grumpy). Ordering online is easy, great prices, super fast next day shipping and they call me if there will be a delay.

Product Quality
Shipping
adam

adamWide Bay-Burnett, QLD

  • 15 reviews

Fantastic

published

Have now brought from their online store and they exceed my expectations each time, had an issue with my last order I contacted them and they express post my replacement
Highly recommend to everyone....

Product Quality
Shipping
Return Claim MadeNo
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Questions & Answers

Debra C.

Debra C.asked

My Pet Warehouse

do you sell loose flavored dog biscuits cheese or meat

No answers

Get an answer from our members and My Pet Warehouse representatives

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