I Used to Love My Pet WarehouseThese guys have been bought out by another company. Since then, they've upped prices, reduced dog food promotional sales and don't give out frequent feeder coupons anymore.
However, what really annoys me is that twice in the last six weeks they have taken orders they can't filled and rather than contact me and ask if I want something else, they've made the assumption they can send the things I don't need and refund on the things they oversold on. Good way of losing your loyal customers. I'm gone.
Fantastic staff and productsFantastic knowledgeable staff and great product range
Also, super convenient to wash my dog at their dog wash area Show details
Rude appalling customer serviceMy dog recently had surgery on the throat. The hospital asked me to not use a lead in preference for a harness - so that she didn't need to wear a collar where they had operated. I went to the Northcote branch of the My Pet Warehouse store. A very good natured member of staff offered to help. I explained the problem, the breed, weight, size and age of the dog hoping he could guide me to the correct type and size of harness. He struggled as he wasn't familiar with the breed (a Boxer dog) and asked to see a photo - which I showed him. He su... Read moreggested a harness that went over the head. I reminded him of the issue with avoiding contact and pull on the neck. He seemed uncertain. At that point he called for assistance from a female member of staff who he thought was more knowledgable and experienced. I explained again the problem and gave details about the dog's breed, age, weight, size etc. As I was finishing this female member of staff interjected with a very unpleasant tone and combative manner, stating in an officious way that 'we will not take responsibility for getting the right size harness for your dog'. I was somewhat stunned by this response. I indicated that I was shocked by her starting our conversation in this aggressive and negative way. In the same manner the member of staff said 'if you haven't brought your dog with you we can't be responsible for selecting the right harness'. The conversation seemed to be going from bad to worse. Mentally I was reasoning as follows: 'These harnesses are probably of a range for small, medium and large dogs and come with adjustable straps so you can modify the size to get a good fit. Given I have given the breed, weight, age, size etc, a person working in a shop specialising in animal products who is familiar with the breed (or at least informed that this is a middle size dog) shouldn't have a problem - what was going on here?' I reminded the staff member that I was not able to bring my dog to the shop or bring her anywhere. The whole point was that I needed a harness to do that. The staff member said 'it would entirely depend on the dogs size, weight, age etc'. I reminded her that I had given her that information and asked her if she was familiar with the breed. She said she was. In a state of annoyance she then picked out a large harness and handed it to my daughter. I had hoped to get some instruction on how to fit the harness but the tension was so awful my daughter just wanted to get us out of the shop asap. Sure enough I had difficulties with the harness later but was helped by a member of staff at the hospital. The young man who initially served us apologised saying he was sorry they couldn't have been more helpful. I never want to go back into the shop again and probably wont. The energy, tone, body language and attitude was hostile and combative. I have no idea why but in my view that person is entirely not suited to customer service roles. Sometimes I have had my day lifted by a pleasant staff member in a shop. Kindness, helpfulness, humour, and an obvious desire to help along with a friendly smile can really make someone's day. The member of staff in question had the opposite affect. I felt bad for a couple of hour or so after leaving the store.
StaffStaff knowledge on products is amazing, and staff always make you feel welcomed in the store and eager to help. Show details
Helpful staffVery helpful staff carried my pet food to the counter for me without me having to ask. Staff are always friendly and welcoming and happy to give advice requested. Show details
Very helpfulneeded to buy cat food and kitten food and had questions about what type - very informative and helpful
awful bad service and bad deliverythey take 7 days to deliver a small order
dont send update on the order about an item being out of stock
The delivery was 7 days and then it was sent to post office for my cats prescription food! so now i have to wait another day! they never can get it together. i rarely use them with the issues i encounter. i will never use them again. dont bother with them- they are too slow to respond or deliver Show details
Greatest Pet Food Store OnlineVery Reliable Quick Delivery Well Packaged Items
Recently I had a DILEMA regarding having Auto Delivery . I ended up with too much of the same dog food & my dogs stopped eating it ! I had a dilema trying to work out what to do with all this food , so I called HILLS Prescription & they told me to call or email My Pet Warehouse & THEY told me to drop the food into my nearest PetStock & they will refund me . ( all three Slabs were still in date )
They were so helpful & happily sorted it out for me no questions asked . Show details
Great customer service and great selection of anything a pet needsReally love the great customer service, there is always someone to help you in case you need assistance. I always feel well look after. They have a great selection of all pet essentials and often very good discounts. Thank you for always offering a treat for my dog as well :) She loves it!!
Friendly and helpful staffThe wonderful staff are super friendly to all customers including and especially our dog. He loves being cuddled and made a fuss of.
Pleasant to visitWell organized, tidy, great customer service and large range of products.
Friendly ServiceThanks a bunch, I'll be back. Great customer service. A rarity now adays. Show details
Great customer serviceThe staff was very helpful when I called in advance to check the availability of a product. They are very friendly in store too. There's a great range of product available in store, which is great. Show details
Excellent customer serviceStaff were incredibly friendly and helpful. They redirected me to obtain what I was looking for. Show details
Great serviceOrdered some cat treat for collection. Staff were quick to confirm the order and helpful with an item that was out of stock.
Easy collection next day. Very happy. Show details
Questions & Answers
Does my pet share house sell Rufus bin liners leg. Purine cat tidy deodoriser, plaque away
do you sell loose flavored dog biscuits cheese or meat
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