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My Pet Warehouse

My Pet Warehouse

Online store, Physical store
3.7 from 182 reviews

Reviews

(109)
(10)
(10)
(9)
(44)
  • Product Quality
    3.9 (15)
  • Return Claim MadeYes (2) · No (14)
  • Shipping
    3.0 (12)
  • Customer Service
    2.0 (4)


RNN

RNN

  • 2 reviews

Refused refund faulty food

published

Refused to refund applaws kitten food that was faulty. It smelled off and the consistency was cluggy. Last time this happened we were told to bring it back and refund, yet refused this time. Shocking!!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSt Peters
See all answers
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse

Davidw

Davidw

  • 2 reviews

Out of stock

published

Sold out of stock full price item. I can buy this item in the shops everyday. There is no excuse for not being able to supply this item. It's a supplement that my dog needs for his stomach and have had to purchase again through a reliable retailer as I am still waiting. UPDATE.. still showing as In Stock on Web site 10 days later and unable still to give any ETA. Refund requested and dropping rewiew to lowest level.

Return Claim MadeNo
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse
Dan

DanSouth East Queensland, QLD

  • 3 reviews

Customer service goes above & beyond!

published

Had some (user) generated issues with my order & some very odd Australia Post tracking issues. The customer service rep responded to every query promptly with helpful information & updates right through to delivery.

Product Quality
Shipping
Return Claim MadeNo
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse

Thanks for sharing your feedback Dan, we're happy to hear the team could help out

MPW Alana

taylor

taylorVictoria

  • 12 reviews

Fantastic customer service and prompt delivery.

published

After a shocking experience with another online pet store I was so happy to find My Pet Warehouse polite, professional and very reliable on all levels. Obviously they put customers first.

Product Quality
Return Claim MadeNo

Sllllooooowwww Delivery

published

2.5 weeks to receive my items - dont waste your time buying from these muppets. From their Facebook its clear they only respond to compliments and never to complaints about slow delivery

Shipping
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse

Matthew Small

Matthew SmallGreater Melbourne (Inner), VIC

  • 2 reviews

Pet Crate - Customer Service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationSouth Melbourne
See all answers

Kirsty

KirstyGreater Melbourne (Metropolitan), VIC

Customer service for online is non-existent

published
Shipping
3 comments
My Pet Warehouse
AlanaMy Pet Warehouse
Kirsty
Kirsty
My Pet Warehouse
AlanaMy Pet Warehouse

Ok I appreciate the follow up Kirsty,

I've passed on this comment and your experience to our management.


Blakemoo908

Blakemoo908Greater Melbourne (Outer), VIC

Half my order was missing, Customer service no help, 2+ weeks later and no refund or answers!

published
Shipping
Return Claim MadeNo
2 comments
My Pet Warehouse
AlanaMy Pet Warehouse
Blakemoo908
Blakemoo908
aj001304

aj001304Illawarra, NSW

Don't buy from My Pet Warehouse if you are not prepared to wait and wait

published

I have placed an online order some 9 days ago now and still it has not been dispatched. I rang some 4 days ago only to be advised by their 'customer service' that they had been busy and the order should be dispatched today. Guess what it has still not been dispatched as I have just received an email from them to advise that an item is out of stock and for me to reply asap as not to delay dispatch - They must be kidding - I will NEVER buy from them again.

Product Quality
Shipping
Return Claim MadeNo
3 comments
My Pet Warehouse
AlanaMy Pet Warehouse
aj001304
aj001304
aj001304
aj001304

unhappy

published

"same day dispatch if ordered before 2pm" is a lie. I ordered dog sunscreen over a week ago and it still has not been shipped and yes, it said it was in stock. Never again.

Shipping
1 comment
My Pet Warehouse
AlanaMy Pet Warehouse

LauraD

LauraDGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 10 likes

Super fast shipping

published

I love ordering online from My Pet Warehouse in Melbourne (I don't like their store staff at Fitzroy, always unhelpful and grumpy). Ordering online is easy, great prices, super fast next day shipping and they call me if there will be a delay.

Product Quality
Shipping

adam

adamWide Bay-Burnett, QLD

  • 14 reviews

Fantastic

published

Have now brought from their online store and they exceed my expectations each time, had an issue with my last order I contacted them and they express post my replacement
Highly recommend to everyone....

Product Quality
Shipping
Return Claim MadeNo

Jody W.

Jody W.Greater Melbourne (Metropolitan), VIC

Naomi... amazing customer service

published

Naomi from pet warehouse Coburg is fantastic. Great knowledge and customer service. Second time I have needed advice and guidance and Naomi has had excellent knowledge to assist me in choosing the right product for our kitten. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCoburg
See all answers

OnceBitten

OnceBittenSouth East Queensland, QLD

  • 6 reviews
  • 2 likes

I wasn't expecting that!

published

I was very surprised when my order from My Pet Warehouse arrived the following day. Enclosed with my order was a quality free sample that I will actually use. Pricing and service couldn't be better, thanks!

Product Quality
Return Claim MadeNo
care

care

  • 2 reviews
  • 1 like

‘If you want shipping for nothing thats what happens’ told incorrect info.

published
Product Quality
Shipping
Return Claim MadeNo
Mya B.

Mya B.Central Highlands and Goldfields, VIC

So sweet!

published

Cheap, friendly and fast! Gave me a little goodie bag too! Really so sweet. Unfortunately no stores located in my area but shipping was incredibly fast and items were at such good prices! My betta fish is gonna be one happy man :)

Product Quality
Shipping
Return Claim MadeNo

Paul

PaulPerth, WA

  • 11 reviews
  • 3 likes

Great Experience

published

I was able to get my dog food on sale at a great price, and shipping was free. Saved me a drive and the bags arrived at my door. No complaints!
The physical store itself, has a good selection of foods and toys, and the staff are always really helpful.

Product Quality
Shipping
Return Claim MadeNo

terrible staff in fitzroy

published

staff hardly recognised my partner, myself or our dog when we first entered the store. Wasn't asked once if we'd like assistance and didn't speak to us at all when we checked out our items. wouldn't recommend this specific 'mypetwarehouse' to anyone due to the unapproachable, unhelpful, impolite staff.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationfitzroy johnston st
See all answers

Dee4802

Dee4802Qld, 4802

  • 7 reviews
  • 7 likes

Great service and selection, and free shipping to regional areas

published

My Pet Warehouse has an extensive selection of dog food and toys, including my dog's favourite SavourLife, which is not stocked locally.
Living in regional north Qld, it's great to have "free shipping", esp when most online pet stores only ship free to metro areas.
All orders have been delivered quickly and accurately.

Product Quality
Shipping
Return Claim MadeNo

Emma

EmmaCentral West, NSW

  • 22 reviews
  • 1 like

My Pet Warehouse Online - a life saver for someone who lives in rural NSW

published
Return Claim MadeNo

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Questions & Answers

Debra C.

Debra C.asked

do you sell loose flavored dog biscuits cheese or meat

No answers

Get an answer from our members and My Pet Warehouse representatives

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