My Pet Warehouse

Order processing and prompt smooth and efficient delivery with great products – Prompt and efficient service.Order processing and prompt smooth and efficient delivery with great products.

Excellent service - highly recommend – Excellent service Great communication Good selection and very good pricing. Thank you I will definitely be ordering again.

Excellent – Product was in stock good price arrived very quickly and was very well packed so no damage. Very happy with the whole process. Will be using again.

Very slow delivery – Very slow delivery. Still waiting 10 days after ordering. They claim to dispatch same day or next working day. Other online retailer much quicker - usually a few days. MPW has emailed me re several products not in stock & will refund. Are they in trouble?

I Used to Love My Pet Warehouse – These guys have been bought out by another company. Since then, they've upped prices, reduced dog food promotional sales and don't give out frequent feeder coupons anymore. However, what really annoys me is that twice in the last six weeks they have taken orders they can't filled and rather than contact me and ask if I want something else,… Read more

they've made the assumption they can send the things I don't need and refund on the things they oversold on. Good way of losing your loyal customers. I'm gone.

Rude appalling customer service – My dog recently had surgery on the throat. The hospital asked me to not use a lead in preference for a harness - so that she didn't need to wear a collar where they had operated. I went to the Northcote branch of the My Pet Warehouse store. A very good natured member of staff offered to help. I explained the problem, the breed, weight, size… Read more

and age of the dog hoping he could guide me to the correct type and size of harness. He struggled as he wasn't familiar with the breed (a Boxer dog) and asked to see a photo - which I showed him. He suggested a harness that went over the head. I reminded him of the issue with avoiding contact and pull on the neck. He seemed uncertain.

At that point he called for assistance from a female member of staff who he thought was more knowledgable and experienced. I explained again the problem and gave details about the dog's breed, age, weight, size etc. As I was finishing this female member of staff interjected with a very unpleasant tone and combative manner, stating in an officious way that 'we will not take responsibility for getting the right size harness for your dog'. I was somewhat stunned by this response. I indicated that I was shocked by her starting our conversation in this aggressive and negative way. In the same manner the member of staff said 'if you haven't brought your dog with you we can't be responsible for selecting the right harness'.

The conversation seemed to be going from bad to worse. Mentally I was reasoning as follows: 'These harnesses are probably of a range for small, medium and large dogs and come with adjustable straps so you can modify the size to get a good fit. Given I have given the breed, weight, age, size etc, a person working in a shop specialising in animal products who is familiar with the breed (or at least informed that this is a middle size dog) shouldn't have a problem - what was going on here?' I reminded the staff member that I was not able to bring my dog to the shop or bring her anywhere. The whole point was that I needed a harness to do that. The staff member said 'it would entirely depend on the dogs size, weight, age etc'. I reminded her that I had given her that information and asked her if she was familiar with the breed. She said she was. In a state of annoyance she then picked out a large harness and handed it to my daughter. I had hoped to get some instruction on how to fit the harness but the tension was so awful my daughter just wanted to get us out of the shop asap.

Sure enough I had difficulties with the harness later but was helped by a member of staff at the hospital. The young man who initially served us apologised saying he was sorry they couldn't have been more helpful.

I never want to go back into the shop again and probably wont. The energy, tone, body language and attitude was hostile and combative. I have no idea why but in my view that person is entirely not suited to customer service roles.

Sometimes I have had my day lifted by a pleasant staff member in a shop. Kindness, helpfulness, humour, and an obvious desire to help along with a friendly smile can really make someone's day. The member of staff in question had the opposite affect. I felt bad for a couple of hour or so after leaving the store.

Overall good experience and happy with service but room to grow – Packaged and shipped quickly. I gave 4 stars instead of 5 stars because I didnt receive notification my order had been shipped nor once shipped I did not receive either by email nor anywhere in the my orders section on the website the tracking number of my order. On the website it also doesnt reflect anywhere that the order has been shipped let alone delivered.

Great service & stock options – So happy with the prices and service, quick delivery received order so fast which was such a relief with my Doggo being advised by vet that he needed a complete change of Diet due to allergies. The food is great quality.

Fantastic! – I did the order in the afternoon and the very next morning it was here! Super fast delivery, shipping fee is very reasonable and the order was well protected from being damaged.

Really great customer service – I am always impressed with the customer service. I needed one of my regular orders early as I was going on holiday. A quick phone call had it all set up and delivery was really quick.

Helpful staff – Very helpful staff carried my pet food to the counter for me without me having to ask. Staff are always friendly and welcoming and happy to give advice requested. Show details

awful bad service and bad delivery – they take 7 days to deliver a small order dont send update on the order about an item being out of stock The delivery was 7 days and then it was sent to post office for my cats prescription food! so now i have to wait another day! they never can get it together. i rarely use them with the issues i encounter. i will never use them again. dont bother with them- they are too slow to respond or deliver

Greatest Pet Food Store Online – Very Reliable Quick Delivery Well Packaged Items Recently I had a DILEMA regarding having Auto Delivery . I ended up with too much of the same dog food & my dogs stopped eating it ! I had a dilema trying to work out what to do with all this food , so I called HILLS Prescription & they told me to call or email My Pet Warehouse & THEY told me… Read more

to drop the food into my nearest PetStock & they will refund me . ( all three Slabs were still in date ) They were so helpful & happily sorted it out for me no questions asked .

Great customer service and great selection of anything a pet needs – Really love the great customer service, there is always someone to help you in case you need assistance. I always feel well look after. They have a great selection of all pet essentials and often very good discounts. Thank you for always offering a treat for my dog as well :) She loves it!!

Friendly and helpful staff – The wonderful staff are super friendly to all customers including and especially our dog. He loves being cuddled and made a fuss of.

Great customer service – The staff was very helpful when I called in advance to check the availability of a product. They are very friendly in store too. There's a great range of product available in store, which is great. Show details

Great service – Ordered some cat treat for collection. Staff were quick to confirm the order and helpful with an item that was out of stock. Easy collection next day. Very happy.

Customer service exceptional – Customer service was exceptional, I wish all my shopping experiences were this pleasant instead of the surly rude, can’t be bothered attitude which we are all subjected to when spending our hard earned $$ in other stores across the country. Show details

Excellent customer service and variety of products – The staff were very knowledge which I needed as I am getting my first puppy. They took me around the shop with the list I prepared and gave me advice about the items I needed. They were also very friendly Show details

Best customer service – The staff were amazing in helping me select food for a new puppy. Their product knowledge was outstanding and they showed a genuine level of care and understand for helping you select the right products. Also, they’re big supporters of Australian business and Australian products. Won’t shop anywhere else now. Show details

Lovely and helpful staff! – Very lovely and helpful staff who went the extra mile to help me out, incredibly helpful over the phone and when I arrived to collect what I needed they were just as friendly and helpful in person Show details

Never again – Have been a regular customer for 7 years, however something has changed, great service has gone to no service. Tracking numbers not provided on last 3 orders, can wait several weeks for orders to travel 300klm. Phone is not answered tried multiple times and have waited on hold for up to 45 min before just giving up. Time to find another supplier, what a shame.

Cannot get the delivery address correct – Order was originally delivered to an address we hadn't lived at for 5+ years. I was told it was an error in their store's back end despite this very old address not appearing anywhere in my online account that I can see. Six days later a replacement order was sent. This time the order was going somewhere interstate. When this was queried I was… Read more

told it was again a back end error and I had to go sort it out with Australia Post. Despite it being their error on both occasions, I am somehow responsible for fixing it. No care, no responsibility = no repeat custom.

Makes shopping for my pets easy – Working full time does not leave much time to go out and check out pet stores. They never seem to have what I want and are so expensive. Using online stores like My Pet Warehouse allows me to search and compare products plus having my purchases delivered saves me hours. My last purchase was nearly half the cost of what I would have paid in stores (Dentastix) so i save a lot of money too.