Bunnings Warehouse Marketplace

BAD BAD BAD. Ordered a new caravan shower vent with fan. Arrived missing all screws for installation and the plastic cover for the fan switch. I was repeatedly asked to provide photos of the missing parts!!!!!!!!!! Really??? They could not have tried harder to avoid providing the missing parts. In the end l gave up... Customer service - ZERO!!

Avoid bunnigs online market place you loss your money they are fraudulent company I lost 102 dollars by ordering netress they did not deliver now 10 days when I say I want to cancel they hang-up the phone

Dear friends if you see bunnings name on line men's they are not bunnings just fraudulent company joint with bunnings doing thus rowdy job. They always late or not deliver your goods, my experience is I w a s waiting 5 days but not deliver then I cancel but bunnings say they are not responsible for 3rd party company. They said sorry can't refund… Read more

and the company company with bunnings are not us. Then I realise bunnings doing this continually ripping customers. Please if you see bunnins market place do not approach go away.

I purchased an item in January 2026, via Bunnings Market Place which I wanted to return as it was unused and not the item I expected it to be, then receive a full refund. It took Bunnings and the third party three months to arrange my refund after I… Read more

returned the item to the seller over one month ago. In that time the seller wanted to deduct a 15% restocking charge to my refund once returned, which wasn’t listed in their original terms of conditions. They countlessly tried every delay tactic to delay the full refund. It wasn’t until I informed Bunnings and the seller, I was going to lodge a dispute with Paypal and report the seller to the ACCC, I then received my refund. I will never purchase from Bunnings Marketplace again and I advise others not to either…its a shonky set up with shonky third party sellers!

Ordered mattress online and paid delivery fee, but found out they use a useless courier company , l tried to cancel order but have just been told hope it turns up and ignored my cancellation request . Never again bunnings

Never buy anything from bunnings marketplace. No credibility and the most unreliable and unprofessional people. Bunnings should be ashamed for doing it as customers put their trust in bunnings marketplace sellers because of Bunnings reputation. I… Read more

ordered a watch organizer worth $85 and it was delivered broken. And the seller's customer service to lodge a return and refund is a joke. Please do not buy from Bunnings marketplace ever

nice looking set of drawers fairly easy to put together,would be nice if you told people that it comes in 2 seperate deliveries,thanks to bunnings for helping with this

Had a difficult time with marketplace seller. But as soon as i put review bunnings reached out and actively worked on resolving the issue. So thanks to Bunnings. But i suggest the product quality should be checked because quality of the product was not up to bare minimum standard.

Easy to search for products you need Very detailed about the product and pictures of the product VERY QUICK Delivery of what I ordered 2 and 1/2 Weeks early 10/10

Bunnings Market Place is not OZ, its like buying from facebook, took me 2 months to get a faulty chair refund. It was a nightmare, Buyer be ware. I will never buy from this site again.

BEEARE Wilson Trading / Bunnings Marketplace - Very disappointing experience with Bunnings Marketplace supplier Wilson Trading. I purchased a mirror that turned out to be extremely poor quality and clearly substandard. The reflection was distorted and the product was not fit for its intended purpose. When I raised the issue, I expected a… Read more

straightforward investigation and resolution. Instead, I was met with a lack of understanding and very little effort from Wilson Trading to properly assess the problem. Rather than acknowledging that the product was faulty, the responses felt dismissive and indirect, almost as if there was a reluctance to admit the mirror was defective. The process became unnecessarily difficult and time-consuming, with repeated requests for the same information and no genuine attempt to resolve the issue quickly. Customer service from Wilson Trading was particularly disappointing. There was a clear lack of empathy and professionalism when dealing with a legitimate consumer complaint. Buyers should be aware that purchasing through Bunnings Marketplace can be risky because products are supplied by third-party sellers. If something goes wrong, you may struggle to get your money back. In my case, I had to escalate the matter and report it to the Australian Competition and Consumer Commission to assert my consumer rights. Be very careful who you buy from on Bunnings Marketplace. Based on this experience, I would strongly recommend avoiding Wilson Trading.

What a bunch of id*ots . I placed the order to be delivered to my office . I finally receive a text that the order was being delivered at 4:30 , with only a half out I charge back from home to get to office to find that they have come and gone and not bothering to call me to see how far I was . Now a month later I thought it would be easier to… Read more

deliver to my house it still hasn't arrived but they asked for addition $15 to re route it . I have never had sick trash service and false promises in my life

I paid for a vacuum cleaner on September 19th, no delivery had occurred by late October. I could not get a meaningful update or ETA after asking twice online. The vendor Vac City would not accept queries on the phone so I was stuck. Eventually Bunnings Online responded, it turns out that the machine was out of stock, so I managed to get the same… Read more

unit via Bunnings Online via another of their vendors. The whole purchase took way too long. They should not take my money unless the item is in stock.

The seller sent me the wrong item twice, contacting me directly rather than through Bunnings Then they reported the item as delivered, despite acknowledging the incorrect items When i went back to bunnings to get help on this, this is when Bunnings made it clear that this was between me and the seller and i was to contact the seller through their… Read more

'contact seller' button, which i did. Bunnings has no buyer protection. After 8 interactions using this 'contact seller' button, the seller eventually told me they didn't have the item and would issue a refund None of the interactions could be seen when i logged in to bunnings, the whole time from The bunnings Web site, the item was reported as delivered, no dispute was noted, no tracking of the dispute is available The only time i saw any reference to bunnings' lack of involvement in the transaction was in the transaction receipt. They even changed the description of the purchase (in purchase history) to something else, 4 weeks after the transaction was made. So now that description and the one in the receipt PDF are now different An awful experience

unfortunately there is no zero rating. The first and last time I will use Bunnings Marketplace. Just a tip for the Bunnings Corporate Strategy leader if they happen to see this - Marketplace is not a strategic play, perhaps just stick to what you do, big box of cheap hardware, but even that is no longer true with Bunnings wanting more and more… Read more

share, carrying items you would not expect to ever see at a "hardware" store. There's quite an interesting 4-corners episode on ABC iView to understand how Bunning's operate and treat suppliers. I am moving my 100% of my business to Mitre 10 to support the local owner, not the monopoly player. And yes it's all comparable on price but at least you support a "local operator". Oh, and the complaint about marketplace, you're just the middle-man once more and don't get involved, yet leave an otherwise "Bunning's Customer" in the lurch to sweep up the mess and to try and deal with even worse 'sellers' who use your platform. What a complete mess.

I ordered a table from Bunnings Marketplace in early December. It is now February!!! I have tried multiple times to get a reply on what has happened to it. Noone gets back to you!!! I would like a refund if anyone reads these reviews??!!

Not an easy return system at all. I called Bunnings and they had shared with me that I can return orders purchased online in store. So I bought two dog beds. One was $60 and the other $100. The delivery took over 7 days. So in the meantime, I had to get a bed for my dog so I bought from Kmart Online (amazing bed and easy experience, highly… Read more

recommend). Turns out you CAN’T BUY OFF BUNNINGS MARKET PLACE AND RETURN INSTORE. To return it each time was going to cost $40. So it was going to be $80. I won’t be purchasing from market place again.

I ordered a dehumidifier on 23 December, it is now 13 January. It was not delivered within the 2 week window they advised. I cancelled the order and asked for a refund (which is still outstanding). The courier has finally got the product and are contacting me trying to deliver the product that I have cancelled. The people on the phones are lovley,… Read more

however, the supplier and courier are impossible to get a hold of and even Bunnings Customer Service staff cannot seem to contact them. Bunnings I would recommend. Bunnings Marketplace I would NOT recommend. UPDATE: It is now 21st January and I still have not received a refund. I now need to waste more time chasing this up. Bunnings Warehouse Marketplace is a waste of time

Ordered 2 kitchen bar stools on 27th Dec 2025 they were dispatched on the 30th WTH expected delivery 5th of January 2026 it is now the 16th of January still no stools the courier has stopped updates and said to contact selling. That is a big fat waste of time they just asked us to be patient and now do not even answer our email even after Bunnings contacted them twice Where to now

I bought a deep fryer it is very dangerous and dodgy it is cheap junk but wasn't cheap to buy they asked me for details to do a return so I did but they have not even had the decency to answer me back and I bought a air pump for my fish tank and it is dodgy aswell it makes a really loud vibration sound not happy and I bought a slushie machine for… Read more

my kids for Christmas that doesn't even work and for the last 2 weeks I have been trying to do a refund for the deep fryer and the slushie machine and there excuses keep changing and it's so hard to deal with them for over a week they kept saying they will do a refund for the deep fryer but they have nothing to say i purchased the slushie off them so I send them the proof of purchase and now there saying they have no proof i bought the deep fryer off them which they already said they were going to do the refund on that so if your going to buy something through marketplace think again they are the dodgyest I've ever had to deal with really not happy

DO NOT BUY ! Bought toy quad bike it was faulty, it’s been two weeks after the first request to send out a replacement and they are still stalling by asking ridiculous questions like it’s the charger plugged in and sending us instructions for the wrong items. No contact number and very slow responses, do not trust !

I ordered some bedding from Bunnings Market place, they delievred them to the wrong property and then refused to refund them. just another fail and refuse to call me back.

Bunnings need to much more carefully vet and monitor Marketplace sellers. Delivery can be extremely slow and they make you get customer service directly from the seller rather than offering any help. Bunnings need to monitor these issues and kick off the bad sellers from the platform. Wesfarmers closed down Catch but really just created something worse with the Bunnings brand slapped on that brings down the reputation of Bunnings stores too.

I absolutely hate the Marketplace on Bunnings. I made some purchases not knowing they come from third party vendors. If I would have known that I wouldn't have done so. Not a fan. A lot of online stores are like this now with their marketplaces

Update(Edited): The awesome Bunnings team had jumped in and helped me to solve the issue upon hearing it here, hence i have updated the rating, but leave the original post here to hopefully help others that it is not realistic to expect same level service as a bunnings store would be able to provide. Original: This is not Bunnings! It is cheap… Read more

TEMU! Terrible service. Purchased once and would not do it again. bought a pond pump from Marketplace Timeless saving, it doesn’t fit my plumbing, it didn’t have descriptions, and Bunnings doesn’t sell adapter. Took back to Bunnings store for return and was told to do it online instead, the seller however refused due to the time has exceeded the 14 days return policy for 2 days (weekend)! And the seller even asked me to resell it somewhere else, though the item has not been used, and is in original condition to sell again. Doggy TEMU sellers and I’m still waiting to hear from Bunnings support if they take any responsibility, otherwise it will be $130 in water that’s not a merry Xmas. Bunnings please look into it, I’m buying it out of trust to Bunnings brand, not expecting doggy TEMU

I ordered 2 Weisshorn stand up paddle boards. The seller on Bunnings Market Place was Timeless Living. 2 were shipped from the seller however the transport company lost one of the packages and have been lying about its whereabouts for a week. The transport company is Hunter Express (who have similar terrible reviews to Bunnings Market Place). I… Read more

have sent multiple messages to the seller, to Bunnings and I've been calling the transport company. All of these people have been useless and have done nothing to help. The seller and transport company guaranteed me that the missing package would be delivered by now but its too late. I needed the Blue Stand up Paddle board (the missing one) by today for a present. I ordered it on the 27/11 which allowed plenty of time for delivery as a 5-7 day delivery was guaranteed. I have since requested a refund which has not been provided. I had to go out yesterday and pay double for a replacement gift because of this. When i tried to put this review on Bunnings Market Place it was rejected to protect the seller even though it was a truthful and accurate review. Disgusting service.

We bought a bed of market place. Unfortunately it was not the one we needed which is our fault but we tried to send the bed back at our expense and buy the correct bed of them. We have tried every possible way to contact them and they will not get back to us. Very disappointing. We have used Bunnings market place before so this is very disappointing