They host and promote scam companies that happily take your money but never respond to emails (their only point of contact) and never ship the item. Customer support didn't help.
Brought 2 two seater mimosa couches from Bunnings,first they delivered a three seater so that had to be returned,the next one to arrive was faulty so that had to go back that took a couple of days then l received my two,two seater mimosa couches but the bottom screws don’t fit,l have tried many many times to call them but they just put you on hold and really no one cares so what do you do?? ,
Have had my couches replaced by the Bunnings team at Harrisdale they were great took the two faulty… Read more (+1 reply)
I bought this light online delivered by Bunnings Marketplace costing me $149.00 au. Purchased on 13th July 2026 and the light stopped working today 28/09/2026. Contacted Bunnings who said the bulb wasn't under warranty because it would have broken by a Power Surge. Funny that I have solar and a battery, nothing else stopped working even the microwave clock was still going.
Hi there, thank you for taking the time to… Read more
Reviews with attachments
I initially gave this Marketplace seller 1 star because they sent me the wrong product. The item was supposed to be a complete car remote control, but instead I received an empty shell with no internal electronics or chips. I'm now updating my rating to 3 stars because they responded promptly to my messages and eventually sent the correct item. However, it took few weeks to receive the replacement, so there is still room for improvement.
Hi Mark, thanks for taking the time to submit… Read more
I purchased a mattress through Bunnings Marketplace and, unfortunately, the experience was disappointing. The mattress was delivered to the wrong address and marked as signed for, despite nobody at my address signing for the delivery. I had to search neighbouring houses to locate the item myself. Another source of frustration was the product… Read more
listing. The same mattress appears to be advertised under different names across various retailers and websites, often at significantly different prices. This created confusion about exactly which model was being sold and whether it was comparable to other Zinus mattresses available online. Even during correspondence regarding my case, different product names were referenced, which only added to the confusion.
The mattress remained unopened and unused, however my concerns were treated simply as a change-of-mind return, and the responses I received felt generic rather than addressing the specific issues I had raised.
I was left with the impression that the customer experience and the circumstances of my case were not properly considered throughout the process.
[ PSA / Update: This was resolved only after I published a public review. Prior to that, my repeated attempts to resolve the issue privately were met with “no solution”. Overall, it was a lengthy and unnecessarily difficult process. I updated my 1-star rating to 2, for a poor experience that finally resolved. ] My original post: I am beyond… Read more
frustrated with Bunnings.
I purchased a suitcase set via Marketplace in 2023. After raising a legitimate issue, a refund was eventually approved (see screenshot). That should have resolved the matter.
Instead, it has become an exercise in delay and extreme avoidance from their end.
I clearly explained that the original payment card is no longer accessible to me and is linked to a third party. Refunding to that card would send the money to someone else. I requested a simple and reasonable alternative: bank transfer.
THREE YEARS LATER – still complete silence. Despite my following up as recently as three weeks ago (see screenshot).
No response. No update. No accountability.
This is not a complicated request. It is basic consumer law compliance and basic customer service. Extremely disappointing experience.
Hi Kimora, thank you for providing your… Read more (+1 reply)
- +3
A chair that costs $89 has since cost me over $300! 1st delivery never arrived. Told nothing could be done other than purchase a 2nd chair for $98 ($10 more than original price) & after they would send me a 30% discount. First asked to send card details to a hotmail account! After refusing 3 times, finally offered a secure link to make the… Read more
purchase. 30% discount never received! Product arrived but with damaged & missing parts, and clearly a used product returned. Requested missing parts and replacement, instead offered a new product, 3rd delivery arrived in broken box and broken parts. Asked to return the faulty product and have a refund, instead asked to send more photos and accused of using then 2nd broken parts as the 3rd broken parts too! Incredibly exhausted and out of pocket over $300!
Bunnings marketplace - they make it very difficult to return. Super frustrating would never order again. Item arrived totally different to described. A waste of time and money. Still haven’t received refund despite returning the goods. Very poor experience with Bunnings.
Hi Jackie, We are concerned to hear about… Read more
Purchased a $177 radio on Bunnings (Marketplace). Received a different radio which sells for $132 at other retailers. Radio received had signs of being a seconds item. Lodged a not as described dispute with Bunnings attaching 20 photos. Those photos (date/time stamped) were taken at the post office straight after I collected the order there.… Read more
Bunnings only sent 5 photos to the marketplace seller. My attempts to contact Bunnings for a follow-up has been a waste of time. I am instigating a charge back action with my bank. Will never buy anything online from Bunnings again. See photos of the goods purchased and the goods received. Not as described is a "major" problem with the goods and qualifies for an immediate & full refund.
Hi there, thank you for taking the time to… Read more (+2 replies)
Just try to get a warranty return on a product purchased through Bunnings Marketplace - Its a joke and total runaround till you just give up.
Hi there, thank you for taking the time to… Read more (+4 replies)
I bought a chicken hutch from the Marketplace option on Bunnings Website. I did go into multiple stores with the intention to buy an option from the store directly, however I have noticed that their in store range has significantly reduced and the quality deteriorated in the past couple of years. The hutch itself is functional and works well for… Read more
small chickens, but the overall build quality is quite poor. The materials feel cheap and the structure is a bit flimsy, so I’m not confident about its durability over time.
I was also very disappointed to discover from the packaging that this is an Israeli-made product, as this was not clear at the time of purchase. Had I known, I would not have bought it. I expect better transparency from Bunnings regarding product origin, especially when there are serious human rights concerns associated with a country. This experience has made me reconsider shopping at Bunnings in the future.
The ethics of transitioning to an online Marketplace model, with most items being cheaply made, offshore products associated with companies and countries with poor human rights records, is extremely questionable.
I am so disappointed in Bunnings and will be sharing my experience
Purchased a clock for my elderly mum. Postage charge was excessive but she needed the clock, so she paid the amount. The clock arrived, stopped 10 minutes after putting in the battery, re set the time changed the battery & when my mum got up it had stopped again. The second hand is moving but the time isn't. So I contacted the market place and was… Read more
asked to provide a video, 30 second video, which shows the second hand moving, but a 30 second video is not going to show the time not moving. I have a 2 minute video shows the second hand moving and the time hasn't changed. So where does that leave me, 30 second video proves nothing. So I'm uploading the 2 minute video on here to show the clock doesn't work.
Hi there, thank you for taking the time to… Read more (+1 reply)
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Latest follow-ups
What delivery ? No customer service – Worst experience with marketplace and timeless living. Courier Team Global Express lost my parcel twice then I had to collect my own parcel drive 40 mins to find only half there. Lost other half and 2 months later still awaiting refund. If I could… Read more
give 0 I would. 1 is generous. Worst customer service from all companies. Never ever ordering here again. Terrible experience.
Follow-up · As nobody bothered to assist in any way after my review. I’ve avoided ordering from Bunnings direct completely. If I can’t buy instore. I go elsewhere. Bought caravan side walls. Delivery was around $25 And yes contacted Bunnings support was directed to the delivery company and support was non existent
Hi Kim, thank you for taking the time to… Read more
DO NOT BUY FROM BUNNINGS MARKET PLACE! I just got a delivery quote for $900! the same item is $59 delivery in Sydney and $99 in Brisbane yet I am supposed to believe that it will cost $900 to get a delivery to Hervey bay! when this item can be sent… Read more
to the store for local pick up! it's just an absurd cash grab. bunnings or the freight companies are just taking the piss, petrol isn't $5 a liter its not even $ 3 a litre! its all just price gouging DO NOT BUY FROM BUNNINGS MARKETPLACE THEY SHOULD HAVE FREE SHIPPING LIKE EVERY ONE ELSE DOES THEY ARE NOT A POOR STRUGGLING COMPANY THEY HAVE A UNCONTROLLED MONOPOLY
Follow-up · Now the quote is $1499 for delivery , just keeps getting better and is disgusting
Hi David, thanks for reviewing us. Delivery… Read more (+1 reply)
Never buy anything from bunnings marketplace. No credibility and the most unreliable and unprofessional people. Bunnings should be ashamed for doing… Read more
it as customers put their trust in bunnings marketplace sellers because of Bunnings reputation. I ordered a watch organizer worth $85 and it was delivered broken. And the seller's customer service to lodge a return and refund is a joke. Please do not buy from Bunnings marketplace ever
Follow-up · After posting here, bunnings team came in contact with me and kept a follow up until the merchant processed my refund. So all resolved now.
Follow-up · The packaging was fine. I contacted the seller via email and website. Watch organiser was made of wood and top was made of glass.
Hello Zuni, thank you for taking the time to… Read more
Positive reviews
nice looking set of drawers fairly easy to put together,would be nice if you told people that it comes in 2 seperate deliveries,thanks to bunnings for helping with this
Had a difficult time with marketplace seller. But as soon as i put review bunnings reached out and actively worked on resolving the issue. So thanks to Bunnings. But i suggest the product quality should be checked because quality of the product was not up to bare minimum standard.
Easy to search for products you need Very detailed about the product and pictures of the product VERY QUICK Delivery of what I ordered 2 and 1/2 Weeks early 10/10
Negative reviews
Ordered part for air conditioner 2 different part numbers for same model received wrong one the usual buck passing would never buy anything from them again and would advise people to steer clear of them Lindsay
If it could submit no stars i would
Very disappointing experience with Bunnings Marketplace. We ordered two bedside tables to set up a dream bedroom for my mum’s 70th birthday. She was arriving from overseas in two weeks, and the delivery was promised within 5 working days, so there was plenty of time. Instead, I had to follow up almost every day and received repeated misleading… Read more
emails and messages about the delivery. The courier service was extremely unprofessional, with poor communication and rude, unhelpful staff.
The items were finally delivered **weeks after my mum arrived**, completely ruining the surprise we had planned for her.
Very disappointing service from both Bunnings Marketplace and the courier company. What should have been a special 70th birthday surprise was spoiled by their poor handling and lack of responsibility.
Hi Randima, thanks for getting in touch. We're… Read more
***Warning!… don’t ever use this company or their courier! Theyre useless, you’ll be waiting for ages to receive your product. I’ve been waiting for well over a week for an item that was due the following day after I made payment! Its been very deceptive & fake advertising & once they receive your money- they do nothing. I ordered through one of… Read more
their sellers Livibe- DREADFUL! Their courier is hopeless as well. I have contacted them and Bunnings marketplace & their response has been further useless. Hopeless, utterly useless service!
Hi Char, thank you for taking the time to… Read more (+2 replies)
Find out how Bunnings Warehouse Marketplace compares to other Hardware Shops
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Recent reviews
I bought a dog door from a third party seller called ADVWIN. Its height adjustable to fit most doors. However it is too small for my doorway. I should have measured more carefully, but I assumed adjustable would cover it, plus I figured because it was through Bunnings if its not good you just take it back. Well no - I opened the packaging so… Read more
therefore no return from this seller. Technically they can take this position, but I guess I've become complacent having returned opened products to many other sellers. Bunnings didn't even reply to my follow up. I would suggest avoiding marketplace. Buy direct from Bunnings for their customer service.
I should add that the product itself is a little wobbly and where the two halves join is a significant air gap. Could probably plug it with sealer but decent products don't require hacks like this.
Hi Geoff, thank you for taking the time to… Read more
Worse place to buy things, quality is cheap, bunnigs wont have a piece of it to handle the issue. Instructions was horrible. Never buy from their market place!!!! If I can give them no star i would.
Hi Joe, thank you for taking the time to leave… Read more
The worst experience with online retail, they use a cheap freight company so it takes forever to get your order.. I’m still waiting for mine.. apparently its still sitting in a depot 1 hour away for the last week!! DO NOT BUY FROM THEM..
Hi Liam, thank you for taking the time to… Read more (+3 replies)
I bought a bike tire thinking I found it cheaper here it then became over a week and I didn't have any shipping notice so I contacted customer service and then I was told they didn't have it in stock even though it is still advertised as being in stock then they cancelled my order and gave me a refund I wouldn't trust shopping on this platform again and I certainly can't recommend it
I naively purchased a robot vacuum through Bunnings marketplace as I trusted the brand… more the fool me! Wish I’d read these reviews first. I was told on purchasing it would be 2-5 days to deliver. I’m on day 6 and just received a message saying it’s been delayed… with no other information! The absolutely useless tracking provided shows it is in… Read more
Melbourne and has been for the past 5 days, but at the same time says it has been delayed but has left the delivery date the same - today… coming via road to Sydney!!! I’ve been on live chat - found out there’s no such thing as- just bot saying someone will text me - no text yet. To ask a question to market place - you have to send an email and you might get an answer in 24 hrs. This is utterly hopeless. I have no idea what is going on. One thing is for certain though - Bunnings has my money and I have no product. Never again will I purchase through Bunnings.
Hi there, thank you for taking the time to… Read more (+3 replies)
A tv contrôle bought on 29January, arrived broken. Contacted the seller and to date I am receiving the same message with the same question. Customer service keeps closing the case. I reported Marketplace to the Consumer Affairs and spoke to Bunnings résolution department in Melbourne. They were nice. Still waiting for a reply and refund. Worse… Read more
online service ever, customer service ever. Why would a company like Bunnings tarnish their reputation like that. When you mention to someone about Bunnings Market Place all they hear is « Bunnings ». Shame on you.
Hi Martine, thank you for taking the time to… Read more
You were unable to deliver today? Really? You obviously did not try very hard. Someone was home the whole day. And what's wrong with leaving the package there? Now I am being flooded with no end of "action required" messages both by SMS and by e-mail. We will go and collect when WE are good and ready. Stop the spam. Or just bring the item back to the address it was ordered to.
Hi Heiki, thank you for taking the time to… Read more
purchased a memory card through Bunnings Marketplace over three weeks ago and still have not received my item. I have contacted customer service several times by phone and email, but each time I receive the same response asking me to check my letterbox. No tracking number or courier details have been provided, making it impossible to track the… Read more
order. The lack of communication and support has been very disappointing. This has been a waste of both my time and money, and I would not recommend buying from this seller based on my experience.
Hi Muhammad, We are concerned to hear about… Read more (+1 reply)
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