Bunnings Warehouse Marketplace

You were unable to deliver today? Really? You obviously did not try very hard. Someone was home the whole day. And what's wrong with leaving the package there? Now I am being flooded with no end of "action required" messages both by SMS and by e-mail. We will go and collect when WE are good and ready. Stop the spam. Or just bring the item back to the address it was ordered to.

BEEARE Wilson Trading / Bunnings Marketplace - Very disappointing experience with Bunnings Marketplace supplier Wilson Trading. I purchased a mirror that turned out to be extremely poor quality and clearly substandard. The reflection was distorted… Read more

and the product was not fit for its intended purpose. When I raised the issue, I expected a straightforward investigation and resolution. Instead, I was met with a lack of understanding and very little effort from Wilson Trading to properly assess the problem. Rather than acknowledging that the product was faulty, the responses felt dismissive and indirect, almost as if there was a reluctance to admit the mirror was defective. The process became unnecessarily difficult and time-consuming, with repeated requests for the same information and no genuine attempt to resolve the issue quickly. Customer service from Wilson Trading was particularly disappointing. There was a clear lack of empathy and professionalism when dealing with a legitimate consumer complaint. Buyers should be aware that purchasing through Bunnings Marketplace can be risky because products are supplied by third-party sellers. If something goes wrong, you may struggle to get your money back. In my case, I had to escalate the matter and report it to the Australian Competition and Consumer Commission to assert my consumer rights. Be very careful who you buy from on Bunnings Marketplace. Based on this experience, I would strongly recommend avoiding Wilson Trading.

I purchased an item in January 2026, via Bunnings Market Place which I wanted to return as it was unused and not the item I expected it to be, then receive a full refund. It took Bunnings and the third party three months to arrange my refund after I… Read more

returned the item to the seller over one month ago. In that time the seller wanted to deduct a 15% restocking charge to my refund once returned, which wasn’t listed in their original terms of conditions. They countlessly tried every delay tactic to delay the full refund. It wasn’t until I informed Bunnings and the seller, I was going to lodge a dispute with Paypal and report the seller to the ACCC, I then received my refund. I will never purchase from Bunnings Marketplace again and I advise others not to either…its a shonky set up with shonky third party sellers!

Ordered mattress online and paid delivery fee, but found out they use a useless courier company , l tried to cancel order but have just been told hope it turns up and ignored my cancellation request . Never again bunnings

nice looking set of drawers fairly easy to put together,would be nice if you told people that it comes in 2 seperate deliveries,thanks to bunnings for helping with this

Had a difficult time with marketplace seller. But as soon as i put review bunnings reached out and actively worked on resolving the issue. So thanks to Bunnings. But i suggest the product quality should be checked because quality of the product was not up to bare minimum standard.

Easy to search for products you need Very detailed about the product and pictures of the product VERY QUICK Delivery of what I ordered 2 and 1/2 Weeks early 10/10

purchased a memory card through Bunnings Marketplace over three weeks ago and still have not received my item. I have contacted customer service several times by phone and email, but each time I receive the same response asking me to check my letterbox. No tracking number or courier details have been provided, making it impossible to track the… Read more

order. The lack of communication and support has been very disappointing. This has been a waste of both my time and money, and I would not recommend buying from this seller based on my experience.

Bought a bed frame names as 'Artiss Wooden Bed Frame Double Wooden Beds' under the belief it was wooden. Delivery arrived and turned out it was Chinese Plywood trash. Simply fraudulent. 100% dishonest business policy.

Why are Bunnings partnering with companies that give them a black eye? Are they trying to destroy the Bunnings name? I won't be back. Bunnings is now a red flag when I'm looking to buy online.

Disgusting business. I ordered a bed and only half arrived. I have been sleeping on the floor for over a week now and they just say please wait and be patient.... Then offer me $10 compensation... For sleeping on the floor. I have lodged a complaint with Pay Pal but still I have only half a bed. Horrible business and will NEVER use again. Service is disgusting

Placed an order through Marketplace. Wrong order delivered. Response from seller was slow and caused much extra work - refused to give refund until I had bundled up wrong product taken into post office and until it was received back by them. Asked me to email them but no email given even after asking twice for email address. Company was a betting… Read more

company! Absolutely horrendous experience will never use Bunnings market place again. I’m surprised Bunnings offer it.

I tried to purchase the Char-Griller Premium Flat Iron 4 Burner Griddle Gas BBQ through the Bunnings Warehouse website. At the time of purchase, there was no indication that the product was out of stock. After placing the order on April 2, 2026, I received a confirmation email stating delivery would take 7–14 days. However, only after I followed… Read more

up with Bunnings did I discover the item was actually out of stock and on back order.

To date, I still have no ETA on when the product will be available or delivered. This lack of transparency around stock availability and poor communication is very disappointing.

BAD BAD BAD. Ordered a new caravan shower vent with fan. Arrived missing all screws for installation and the plastic cover for the fan switch. I was repeatedly asked to provide photos of the missing parts!!!!!!!!!! Really??? They could not have tried harder to avoid providing the missing parts. In the end l gave up... Customer service - ZERO!!

Avoid bunnigs online market place you loss your money they are fraudulent company I lost 102 dollars by ordering netress they did not deliver now 10 days when I say I want to cancel they hang-up the phone

Dear friends if you see bunnings name on line men's they are not bunnings just fraudulent company joint with bunnings doing thus rowdy job. They always late or not deliver your goods, my experience is I w a s waiting 5 days but not deliver then I cancel but bunnings say they are not responsible for 3rd party company. They said sorry can't refund… Read more

and the company company with bunnings are not us. Then I realise bunnings doing this continually ripping customers. Please if you see bunnins market place do not approach go away.

Bunnings Market Place is not OZ, its like buying from facebook, took me 2 months to get a faulty chair refund. It was a nightmare, Buyer be ware. I will never buy from this site again.

What a bunch of id*ots . I placed the order to be delivered to my office . I finally receive a text that the order was being delivered at 4:30 , with only a half out I charge back from home to get to office to find that they have come and gone and not bothering to call me to see how far I was . Now a month later I thought it would be easier to… Read more

deliver to my house it still hasn't arrived but they asked for addition $15 to re route it . I have never had sick trash service and false promises in my life

I paid for a vacuum cleaner on September 19th, no delivery had occurred by late October. I could not get a meaningful update or ETA after asking twice online. The vendor Vac City would not accept queries on the phone so I was stuck. Eventually Bunnings Online responded, it turns out that the machine was out of stock, so I managed to get the same… Read more

unit via Bunnings Online via another of their vendors. The whole purchase took way too long. They should not take my money unless the item is in stock.

The seller sent me the wrong item twice, contacting me directly rather than through Bunnings Then they reported the item as delivered, despite acknowledging the incorrect items When i went back to bunnings to get help on this, this is when Bunnings made it clear that this was between me and the seller and i was to contact the seller through their… Read more

'contact seller' button, which i did. Bunnings has no buyer protection. After 8 interactions using this 'contact seller' button, the seller eventually told me they didn't have the item and would issue a refund None of the interactions could be seen when i logged in to bunnings, the whole time from The bunnings Web site, the item was reported as delivered, no dispute was noted, no tracking of the dispute is available The only time i saw any reference to bunnings' lack of involvement in the transaction was in the transaction receipt. They even changed the description of the purchase (in purchase history) to something else, 4 weeks after the transaction was made. So now that description and the one in the receipt PDF are now different An awful experience

unfortunately there is no zero rating. The first and last time I will use Bunnings Marketplace. Just a tip for the Bunnings Corporate Strategy leader if they happen to see this - Marketplace is not a strategic play, perhaps just stick to what you do, big box of cheap hardware, but even that is no longer true with Bunnings wanting more and more… Read more

share, carrying items you would not expect to ever see at a "hardware" store. There's quite an interesting 4-corners episode on ABC iView to understand how Bunning's operate and treat suppliers. I am moving my 100% of my business to Mitre 10 to support the local owner, not the monopoly player. And yes it's all comparable on price but at least you support a "local operator". Oh, and the complaint about marketplace, you're just the middle-man once more and don't get involved, yet leave an otherwise "Bunning's Customer" in the lurch to sweep up the mess and to try and deal with even worse 'sellers' who use your platform. What a complete mess.

I ordered a table from Bunnings Marketplace in early December. It is now February!!! I have tried multiple times to get a reply on what has happened to it. Noone gets back to you!!! I would like a refund if anyone reads these reviews??!!

Not an easy return system at all. I called Bunnings and they had shared with me that I can return orders purchased online in store. So I bought two dog beds. One was $60 and the other $100. The delivery took over 7 days. So in the meantime, I had to get a bed for my dog so I bought from Kmart Online (amazing bed and easy experience, highly… Read more

recommend). Turns out you CAN’T BUY OFF BUNNINGS MARKET PLACE AND RETURN INSTORE. To return it each time was going to cost $40. So it was going to be $80. I won’t be purchasing from market place again.

I ordered a dehumidifier on 23 December, it is now 13 January. It was not delivered within the 2 week window they advised. I cancelled the order and asked for a refund (which is still outstanding). The courier has finally got the product and are contacting me trying to deliver the product that I have cancelled. The people on the phones are lovley,… Read more

however, the supplier and courier are impossible to get a hold of and even Bunnings Customer Service staff cannot seem to contact them. Bunnings I would recommend. Bunnings Marketplace I would NOT recommend. UPDATE: It is now 21st January and I still have not received a refund. I now need to waste more time chasing this up. Bunnings Warehouse Marketplace is a waste of time