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Bunnings Warehouse Online Store

Bunnings Warehouse Online Store

1.7 from 70 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (35)
  • Return Claim MadeYes (2) · No (59)
  • Shipping
    2.8 (13)
  • Customer Service
    1.6 (7)
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Reviewer Photos & Videos

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Excellent very happy

published

Loved my purchases and the click and collect option was fantastic love bunnings staff they are so helpful and friendly

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Carissa N.Bunnings Warehouse

Hi Leonie,
Thank you so much for your feedback. We are glad to hear about your positive experience

- Carissa

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Glenda B.

Glenda B.Darling Downs, QLD

Went the extra mile

published

Renee from Warwick Bunnings worked hard to get a great colour match from a small sample we had brought in to the paint department. Renee was helpful great attitude knew her job well.
She is an asset to your team. Thanks again Renee.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Carissa N.Bunnings Warehouse

Hi Glenda, Thank you for the positive feedback. We will pass it on to the store to ensure the team member is recognised
- Carissa

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BROKEN WEBSITE

published

The website is broken. I thought I was incompetent in navigating the page and went as far as updating software, using different laptops and tablets, and still can’t search anything. I decided to check online and search Bunnings webpage issues and discover half of Australia in uproar.
Old website needs to be reinstated
Shane

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Shane, we would love the opportunity to look into this further.
Can you please send us through some screenshots of what is occurring to customersupport@bunnings.com.au
Thank you, Kate.

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Online search

published

New website doesn't work as well as previously. Its now slower & searches are actually inaccurate. Why fix what ain't broke. The previous website seemed inline with image, fast & fun. I used to love browsing for ideas & then hit the store, now its so slow & clunky, I don't bother now and look elsewhere. Don't reinvent the wheel just provide a service that works

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
Similar opinion? Write a review on ProductReview.com.au!

Bunnings new website is genuinely useless.

published

"Weight in kilograms" is not a dimension! Where have the all important 'dimensions' details gone? The old site included dimensions for most products so that you could know if the product would suit your available space. Absolutely essential for building and renovating. Whoever authorized the new website has obviously never built anything! Bloated coding, immovable drop downs and inadequate information make for a frustrating and useless customer experience.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Elly,
thanks so much for your feedback. We do apologise for this as we work through some teething issues. We will be passing this feedback onto our digital team.

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schy k.

schy k.Perth, WA

Great service

published

Was happy with the online site, and they were quick with there click and collect updates. I would use this site again.

Product Quality
Shipping
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello,
Thanks so much for getting in touch to share this with us. We are so pleased to hear feedback like this :)

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Geoff

GeoffGreater Melbourne (Outer), VIC

New website

published

3 days ago I tried to search products on Bunnings new website but the site does not respond just going blank. I gave up. Yesterday for a brief period it seemed to work ok but today it’s gone back to being blank not giving any results for product search’s
If this is how your new website is going to work you should
1/ Go back to the old website while you rebuild the new one and have it work properly
2/ Sack the developer of the new site. Course they obviously don’t know how to create a website

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Geoff,
Thanks much for taking the time to touch. We appreciate your feedback and apologise for the issues you are having. We have shared this feedback with our website team. Thanks again for raising with us.

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Jeff

JeffGreater Melbourne (Outer), VIC

  • 6 reviews

Must to do better

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Jasmine A.Bunnings Warehouse

Hi Jeff, sorry to hear about your experience. Could you please provide your order number or contact details so we can look into this for you?
You can click our logo to reply privately.
- Thanks

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Steve

SteveBrisbane

  • 8 reviews
  • 4 likes

New website is useless

published

Their new website is nearly unusable and they've removed three of my reviews.
I spent the money on products and a considerable amount of effort to get them to work. But for some reason honest positive reviews including photos are not welcomed by bunnings.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Bunnings Warehouse
Kate L.Bunnings Warehouse
Steve
Steve

You just keep removing my reviews.
Remove the rest of em, I don't want my reviews to be on Bunnings website.

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RobMid

RobMidSouth East Queensland, QLD

  • 10 reviews
  • 14 likes

Bunnings website has failed again

published

I am a retired ex web developer. The Bunnings online store currently takes me to a well cooked sausage in some bread when I select a product.
Why is it so difficult to build a user friendly website that has been stress tested?
It also fails to remember which store I have selected when I log in again and searching on the previous website was the worst I had ever encountered, but this one doesn't even let me see products at the moment. Not good enough Bunnings!

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Ray

Ray

  • 2 reviews
  • 4 likes

Thank you Bunnings

published

In the time when Bunnings had a workable online site I would not hesitate to purchase goods through it. Thanks to this non functionality I have found alternative suppliers at better prices. Thanks again Bunnings for pointing me elsewhere.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Terrible. Website.

published

Bunnings used to have a simple, easy to navigate product search, for some reason, known only to the person who has no idea about the frustration customers endure, while struggling, with what should be a simple process, like it once was. Stop trying to reinvent the Wheel.!

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
David

DavidNew South Wales

New Website is so bad!

published

But there is a hack - I now use the Bunnings NZ website to search for items as it hasn’t been ruined like the Aus website.
I realise that’s no good if you actually are looking for stock in Aus stores but still good for researching some items.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Garbage. Cant use it at all.

published

Website is completely useless now. Nothing can be found. Search yields no results. Hoping they backed up the old one before the change so they can go back. Quickly. Will have to find somewhere else to shop in the meantime.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Carissa N.Bunnings Warehouse
Similar opinion? Write a review on ProductReview.com.au!
Bruce

BruceDarling Downs, QLD

  • 17 reviews
  • 12 likes

New Bunnings website is completely useless

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Carissa N.Bunnings Warehouse
Similar opinion? Write a review on ProductReview.com.au!
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Oscar

Oscar

  • 2 reviews
  • 2 likes

Why do you remove reviews from your website?

published

It’s a slap in the face from Bunnings. I leave reviews on the Bunnings website, good and bad for the products I buy only to find they first accept and publish them, then delete them all. I replied to the emails I got to ask why but Bunnings never got back to me.

Why treat me like this? No courtesy email to tell me you are going to remove my reviews, and why?

Please be warned it is illegal in Australia to mess with reviews and giving a false rating for your own products is misleading customers.

I do advise others experiencing the same from Bunnings to report this behaviour to the ACCC to investigate. Other businesses got fined millions of dollars for this dodgy practice.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
6 comments
Bunnings Warehouse
Carissa N.Bunnings Warehouse
Oscar
Oscar
Bunnings Warehouse
Carissa N.Bunnings Warehouse
Similar opinion? Write a review on ProductReview.com.au!

Such a slow website!

published

Tried using the website on my phone but checkout page was painfully slow. Used my laptop instead and having same issue. You've just lost a $300 sale because of your crap website

Incentivised ReviewNo
1 comment
Bunnings Warehouse
Carissa N.Bunnings Warehouse
Similar opinion? Write a review on ProductReview.com.au!
Mark

MarkSydney

  • 13 reviews
  • 17 likes

Website change now can't add items for delivery

published

Added items to cart then there is a option to add for delivery, clicked those Ozito PXC 18V items to be added for delivery and they are removed from the screen but when adding other items they all return on the cart as pickup.

On the old website I use to just order Ozito PXC 18V skins and have them delivered.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
Similar opinion? Write a review on ProductReview.com.au!
Charly

CharlyRichmond-Tweed, NSW

How to break it when it’s not broken

published

Your “new” website should be taken off line. Re instate the old site. At least it sort of worked. So annoying!

Incentivised ReviewNo
1 comment
Bunnings Warehouse
Nikki B.Bunnings Warehouse
Similar opinion? Write a review on ProductReview.com.au!
Andrew B.

Andrew B.Conder 2906, ACT

Terrible. Completely botched.

published

Dreadful. Slow like the old dial up modem days. Waiting waiting. Pop up for the store can't be closed and blocks the product photos. For me these things make it unusable. Search engine gives strange results sometimes eg few products. How it passed user testing I will never know, the old site worked pretty well and much better than this..

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bunnings Warehouse
Nikki B.Bunnings Warehouse
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 4
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Questions & Answers

jerome y.

jerome y.asked

Online Store

Looking for a metal scrapper on a extended pole

No answers
Jeanette A.

Jeanette A.asked

Online Store

How do i get my order delivered? I live 200 kms from nearest store?

No answers
Jeanette A.

Jeanette A.asked

Online Store

How do i get my order delivered? I live 200 kms from nearest store?

1 answer
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hey Jeanette,
We do have delivery options available in store. The team in your local warehouse will be best to contact directly for further advice on couriers and cost etc :)

See all Bunnings Warehouse questions

Get an answer from our members and Bunnings Warehouse representatives

Bunnings Warehouse Online Store

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