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Bunnings Warehouse Online Store

Bunnings Warehouse Online Store

1.6 from 396 reviews · View Statistics
See the Best Hardware Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Bunnings Warehouse

Reviews

  • Product Quality
    2.7 (169)
  • Return Claim MadeYes (15) · No (276)
  • Shipping
    2.1 (133)
  • Customer Service
    1.6 (7)
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Alex
AlexGosford
  • 7 reviews
  • 3 likes

Really bad experience today on trade website

published

Very poor experience. Lost connection few times probably did a rollout of a new site version right in the morning 9-10am. It was showing errors. Could not make a payment.
I can't describe how I felt. It is very frustrating experience. Order number W219505248
The main problem as I see - We're not hiring contractors, we're hiring permanent stuff for average salary we also demand IT stuff to be vaccinated. My reply was I'm not interested in that job with that salary even without vaccination requirement. (I recently was interviewing for IT Engineer role)

  • Product Quality
  • Shipping
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message
Alex
Alex
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Wayne H.
Wayne H.
  • 7 reviews
  • 2 likes

Update on previous review

published

After commenting about Bunnings online delivery. Shannon from Bunnings looked into the problem and after exchanging emails the problem was resolved and followed up with a phone call to arrange payment. A bad experience turned into a good one because of the actions of a Bunnings employee.

  • Incentivised Review No
  • Return Claim MadeNo
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hi Wayne,
Thanks so much for getting in touch with us, unfortunately not all items are avalibale for delivery. As well some of our items are only avalibale for delivery and not collection.
Did you have an item number and we can look into this ?

Wayne H.
Wayne H.
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Thanks so much for confirming Wayne, I've sent this to our team to look into :)

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Terrible full o bugs can't order anything

published

will not let me proceed to the checkout to complete the transaction

  • Incentivised Review No
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello George,
Thanks so much for getting in touch with us. We are sorry to hear you have had problems. if you can please let us know what store you visited we can follow up with them.

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Mikey
Mikey
  • 4 reviews
  • 3 likes

Not great service.

published

Ordered last Sunday.
I called yesterday as it was showing as cancelled when I tried to check the status o line. I was told by a guy at the Mindarie store that it was because some mouldings had been changed as they were out of stock and he would call back to tell me when it would be delivered.
Never got a call back.
I called again this morning, was transferred twice by the trade guys to click and collect only my for it to ring out.
I have emailed both the Mindarie store and the general help email with no reply.
Currently stuck in Covid ISO so can’t even visit the store.
Order number W216197568

Update - the item was eventually delivered from the Innaloo store - after I had already purchased another from a different retailer.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello Mikey,
Thanks so much for taking the time to get in touch with us. We are sorry to hear you have not had the best experience shopping with us. Would you be happy for us to reach out to you directly by email ?

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RS8573
RS8573Daylesford
  • 25 reviews
  • 9 likes

Honestly, why even offer online?

published
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello,
Thanks so much for taking the time to get in touch with us. e are sorry to hear this and would like to look into it. Can you please share your order number starting with W.
Please click the link on our logo to share this privately.

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Mouse
MouseSydney, NSW
  • 27 reviews
  • 10 likes

Great prompt service

published

Impressive service thanks. Very prompt on line delivery service. Great communication from Bunnings advising progress at each delivery stage (Packed, In Transit, Expected delivery day, Delivered). Ordered on Saturday, my items arrived the following Monday. Bunnings - Very good / impressive service thanks.

Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello Mouse,
Thanks so much for taking the time to share this feedback with us. We are so glad to hear feedback like this.

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Relayer
RelayerGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Hopeless bug with online purchasing...

published
  • Incentivised Review No
  • Return Claim MadeYes
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Qbecripple
QbecrippleBellata
  • 3 reviews

Online help what a joke

published

Just wanted to buy something on line and send it elsewhere. The person Couldn't help but was happy to tell me to have a nice day. Maybe someone who knows something else other than saying have a nice day.

  • Incentivised Review No
  • Return Claim MadeNo
Bunnings Warehouse
Molly N.Bunnings WarehouseSend a private message
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Kas
KasCentral Queensland, QLD
  • 5 reviews
  • 6 likes

Not an honest company

published

ordered flooring, 7 to 21 days delivery. No phone call no product, when I rang special orders was told it could be another 6 weeks. Asked to cancel order, said it was done and I would get refund in 5-7days. No refund rang and found out not even cancelled. Being on hold so long said they would call back, never happened. I rang back and got almost straight through, lovely lady cancelled properly and started refund coming. Very let down.

  • Product Quality
  • Shipping
  • Incentivised Review No
Bunnings Warehouse
Molly N.Bunnings WarehouseSend a private message
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Chris
ChrisMelbourne
  • 10 reviews
  • 1 like

Good experience

published

I have seen the many unfavourable reviews here and sympathise, having had a similar terrible experience in the past with a major retailer.
However, not wanting to shop in person at a store, I ordered a lamp online, specifying home delivery. The process was easy, and the order placed on a Sunday afternoon was delivered to my front door (by Australia Post) on Wednesday morning, within the timeframe I'd been given. So I'm a happy customer.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hi Chris!
Thanks so much for taking the time to get in touch and share this feedback. We are glad to hear it was a smooth experience :)

Bunnings Warehouse
Molly N.Bunnings WarehouseSend a private message

Hi Chris, thanks for taking the time to provide this review.

We are so glad to hear that your online order was a smooth process! :)

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Pam
PamSydney, NSW
  • 7 reviews
  • 9 likes

Snowflakes!

published

I ordered about $200 dollars worth of besser blocks online, which is quite a process with Bunning! . I've waited four days to hear back about my delivery, which costs $90 only to be told that they could only deliver to nature strip because I live in a townhouse. Having had pavers and tiles all delivered before on pallettes I said that it would be ok. However, it couldn't be done!! Its probably because of Covid or war in Ukraine. I cancelled order....for $90, I'm not dragging hundreds of kilos of besser blocks down my driveway. I suppose I'll have to wait for about ten days for my refund now!

  • Shipping
  • Incentivised Review No
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Shirley
ShirleySouth East Queensland, QLD
  • 2 reviews
  • 2 likes

click and collect your item from wherever

published

Used click and collect from the local store for an in-stock item. Received email to say pick it up from another store some distance from me. I have no car, so they promised to send to my local store. Next email stated the item was OUT OF STOCK. Enquired and was told they probably sold my item. RESULT... A lesson learned and never to be repeated.

  • Incentivised Review No
  • Return Claim MadeNo
Bunnings Warehouse
Molly N.Bunnings WarehouseSend a private message
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Barry M
Barry MSouth East Queensland, QLD
  • 7 reviews
  • 3 likes

Delivery charge outrageous

published

Moroday 75 x 10mm x 1.8m Adhesive Foam Roll. This roll of tape can be held in your hand and only weighs a few grams. The delivery charge for this item is $40.00 I have purchased items from Bunning, even meeting the delivery driver at the driverway to help carry items for a delivery fee of $10.00. I have tried to bring this descrepancy to the management of Bunnings but with no result. Can not understand their indifference.
Futher to this post, awaiting a response from Bunnings, they asked for my order number so they could help me with my purchase, are they kidding? I would never purchase the item because of the delivery fee. I have checked back at Bunnings, no change, still $40.00 delivery.

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  • Incentivised Review No
  • Return Claim MadeNo
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10% Price Guarantee - What a joke!

published
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  • Incentivised Review No
  • Return Claim MadeNo
Bunnings Warehouse
Steve H.Bunnings WarehouseSend a private message
ericnicholas888
ericnicholas888
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hi Eric,
We have been advised our leadership team has been in touch with you directly by email. We do apologise for the delay on getting back in touch with you.

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Paula G
Paula GDarling Downs, QLD
  • 2 reviews
  • 1 like

Pinnacle 2090 x 860 x 540mm Gloss Black Lockable Garage Cabinet

published
  • Product Quality
  • Shipping
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello Paula,
Thanks so much for taking the time to share this feedback. We are sorry to hear you are not the happiest with this item. If you have not already, please feel welcome to return this to your local store for a full refund/ exchange.

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Questions & Answers

Marius B
Marius Basked
Online Store

where can i purchase a plugin power meter

1 answer
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello Marius,
Thanks so much for your questions. Our range can be viewed here: https://www.bunnings.com.au/products/lighting-electrical/electrical/adaptors-timers

alfred bushnell
alfred bushnellasked
Online Store

Why does,nt Bunnings have SOLAR Street lights in their catalogue.>I am refering to the solar street lights that are suitable to be fitted in the streets of strata complexes .There are a lot of old strata complexes in perth wa that could use these, and as they are low voltage ,anyone can fit them . On a pole ,about 6 metres high would be ideal .

2 answers
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello Alfred,
Thanks so much for taking the time to get in touch, unfortunately this is not something we stock. We have passed your recommendation onto the relevant team.
Thanks again for reaching out.

alfred bushnell
alfred bushnell

I know you do not stock the item .!! Thats what my reccomendation was all about alf

Param S.
Param S.asked
Online Store

do you sell Power Invertor

2 answers
timo
timo

Their products don’t last

Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message
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Bunnings Warehouse Online Store

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