Bunnings Warehouse Online Store

The following message is what I received after doing a collect and collect a few seconds after placing my order. I went into the local store and I was told to do another order , the mower was in stock so I paid again in the shop as the special was due to finish, I am still waiting for the money to be put back into my account, I am so annoyed … Read more

with this....

There appears to be an issue processing your order, we apologise for any inconvenience. A pending transaction may appear on your bank statement and these funds should be released by your financial institution within 7-10 days. Please contact your financial institution to discuss the release of these funds.

I would give it a zero star rating if I could. Bunnings Online Store is like a lame horse which needs to be put out of its inefficient misery & shot. There is absolutely nothing user friendly about the experience at all. Went onlinle to purchase bathroom fixtures. You would think that going online that they have the capability to accept the order.… Read more

However, it defaults you to a store that it says has all your ordered items. I place my online order with this store. What happens thereafter is a litany of a single order being broken into 4 separate deliveries with bits of my order coming singularly & from different stores. To top it off, Bunnings charges an extra fee on top of what they call a special order, yet they have the gall to tell you that the default store recommended has all your available items. Your OnePass crap free delivery service doesn't work also. You have to pay a delivery fee even though the items are not heavy. From now on I will try & support my local independent hardware store as the stress of keeping across fractured orders is not worth the headache. This corporation does the same with a number of their stores like Kmart & Target. Talk about backward.

Hi team ☕️☕️ for awake I am extremely disappointed and frustrated with the service provided by the Global Courier team regarding my Bunnings order. I purchased one queen bed and paid the required delivery fee with the reasonable expectation that my complete order would be delivered properly and within the agreed timeframe. Instead, I have been… Read more

told that my one bed will be delivered in two or three separate deliveries on different days. This is completely unacceptable.

I am the customer who paid for the product and the delivery service. I should not have to deal with the inconvenience of receiving different parts of a single bed over multiple days, potentially leaving me unable to use the product. This is not what I paid for, and it is certainly not the level of service I expect from Bunnings.

I also spoke with John from Global Courier Service, and I was extremely disappointed to be told that they could not do anything to resolve the situation. If the courier company cannot provide the service that was promised, then Bunnings needs to take responsibility and resolve this issue with its delivery provider.

I have one simple question: Which part of the world is this considered acceptable customer service? Definitely not Australia!

This experience has been incredibly frustrating and has seriously damaged my confidence in Bunnings. A major company like Bunnings should not allow its reputation to be spoiled by such poor delivery service.

I am requesting:

Full and immediate information regarding my complete order and the delivery schedule. A clear explanation as to why one queen bed is being split across two or three separate deliveries. A resolution that ensures the complete order is delivered together and as soon as possible. A full refund of the delivery fee due to the unacceptable service provided. I expect Bunnings to take this complaint seriously and provide a prompt and satisfactory resolution. This has been a very disappointing and unacceptable experience, and I hope Bunnings will take appropriate action rather than simply referring me back to the courier company.

Very very disappointed!

Ordered online 3 days ago. Only Half of my delivery came the next day then got a confirmation email that my order had been fullfilled. Called my local Bunnings store who said they had delivered half of my order and that the other half was coming… Read more

from a different bunnings and that I should chase it up with them. My local bunnings realised I wasn't happy and called the other store to arrange delivery for the rest of my order. The next morning I received a text from the delivery company saying my delivery had been attempted at 7:00am stating the product was not available in the store at the time of pickup. I then called the other store who said the delivery had been picked up at 7:30.

Please bunnings sort out your communication and collaborate on deliveries.

A very poor and quite dissapointing customer experience from such a large company.

The Bunnings website is so so SO slow. I give up most of the time now. I have tried both the mobile and desktop sites on my phone, and it made little difference. I wonder if Bunnings adding the AI buddy has slowed it down? Its much worse that it… Read more

used to be. The search filter isn't that good. Measurement ranges can be frustrating, as you still can get a lot of detritus listed. Search filters working from broad to refined work well. This one doesn't have it. I do like seeing which store has a product and which aisle it might be found in. There's a star for ya! Forget doing special orders online. I tried. No links worked... I ended up going into a store to place a special order. I hope Bunnings does an overhaul of their online business. I am trying to see what stock they have for a particular job right now, and nothing is loading. This is why I came here to do this review. At least this site is loading!

Didnt realise bunnings had a huge selection online with products not found in store. Managed to score a nice garage dual rack that fits nicely in our set up. All my ryobi tools organised against the wall, bargain! Show reply

Over time I have been very critical of Bunnings Online and delivery. I have to say my latest interactions have been excellent in relation to orders and delivery. Orders dealt with promptly, good communication, and on time delivery. I deal mainly with Belmont and Midland stores in WA.

My beautiful new front ornate timber door and accessories were delivered in immaculate condition on a Saturday which I was not expecting. I only ordered the door and accessories the day before. The person making the delivery was very professional and friendly and was greeted with a big smile. He took great care in moving my products to my garage.… Read more ·  1

I would highly recommend Bunnings 100%. Their products and always top quality at a very reasonable price. I will definitely be using Bunnings again for future needs, supplies and purchases. I am a very happy customer!

We were in the market for a new garden shed. I initially purchased one via an online Australian store that seemed to be legit. It wasn't. Thankfully, we got our money back. I then decided I would only purchase from "reputable" companies that I know. So we purchased our garden shed from bunnings online. The purchase was easy and smooth enough, but… Read more

that's where it ended. I have the bunnings app, which recorded the sale, it was significant at $2990. I didn't receive any emails at all, and I checked spam and trash in case I had accidentally deleted it. After well over two weeks without any idea of when or even if the shed was coming, I decided to get onto the bunnings site. I found a track your order section, where it says you can put in your order number to track your item. We'll I clicked on it, and nothing relevant came up. In the end, it took me driving to my local bunnings store at Wallsend and visiting the special orders desk. I spoke with [Name Removed] who looked up my order. He said it was coming from somewhere in Western Sydney. He didn't ring anyone, but told me he would send them an email. I told him about our recent online scam experience and how it had made me very distrusting. He promised me he would contact me personally when he knew something. Well, he didn't. I received an sms message from someone else telling me that the shed would be delivered, which it was yesterday. That wasn't without its own issue though. Luckily the delivery driver rang me before leaving our local bunnings where the shed had been delivered. Bunnings had given them only one out of the three boxes the shed comes in. Apart from that, I cannot fault the delivery drivers, they were awesome and put the large boxes where I wanted them. I short, this was my first online purchase with bunnings. I won't be making another, nor do I recommend them to anyone else. Zero communication from them, which makes it hard when u need to be home to ensure that your garages aren't blocked. I honestly expected more from bunnings.

I recently purchased a floor rug from Bunnings Marketplace, but ,to my dismay, the rug was a complete disappointment, as the colour was not as pictured. I have been in contact, more than once, where I have been put through the wringer, sending (requested) photos over and over. Thinking the subject now settled, the rug has been repackaged ready to… Read more

be picked up, however, now I have been requested for yet another photo. Be careful with what you purchase!

I'm done with this company. Last time they dumped a heap of mdf out in the rain. This time most of my order was and still is missing a week after delivery plus they gave me someone else's dog food. This company couldn't organise a drink in a pub. Service is -5 out of 10. Website is -100000 out of ten. My sister worked there years ago and said they are absolutely useless. I HATE BUNNINGS.

This website is awful, it takes minutes to load, the search function is even slower, I have tried it on different browser's and its the same, come on Bunnings get into the 21st century

I ordered a 64gb compact flash card online. Within 24 hours my order was cancelled. The cancellation reason said "Customer requested return / Wrong item". That is a total lie. I NEVER requested to cancel the order. I tried to order it again and found out why it was cancelled. The price had been INCREASED. I contacted Bunnings complaints and they… Read more

did not care.

I posted a negative review on Bunnings website and they removed it.

I do like Bunnings but cancelling an Order to increase the price is actually against consumer law in NSW.

The Bunnings website is extremely slow and laggy. It was still usable with some patience from 10 years ago, the level of hanging and lagging was increasing over time, til today I had to give up browsing the website after paying a lot of patience. The same thing happens on desktop PC, it seems a bit quicker but still very annoying, still had to… Read more

swear while browsing. On my phone (Pixel 10PF), it hangs on every tap. I'm surprised if this is the quality that thier devs are proud of and approved for production use.

Website pretty much unusable on my phone. Try to search for something, text box is slow slow slow, meanwhile 3 popups in a row including that st^pid AI buddy thing, then get shunted into google play store to install the app. I DO NOT WANT THE BUNNINGS APP ON MY PHONE, IF I DID THEN I WOULD HAVE FOUND IT MYSELF AND INSTALLED IT ALREADY.

Another dog day on Saturday at Bunnings Munno Para West. We entered the store behind 2 ignorant pigs carrying 2 small dogs. They then let the dogs go on the long leads and another customer stopped to pat the dogs in front of us snookering us. If dogs are allowed they at least be made to be in trolleys.

How could a website be so trash! Too slow and now pop ups. I'm changing to Bowen's for all my building needs. My mate Dave reckons Bunnings copper isn't even Kembla copper. Re badged overseas trash

Bunnings website is absolutely pathetic, slow as [Content Removed] and drops out or changes your search enquiry. You need to get your act together Bunnings. [Brand Name Removed] and [Brand Name Removed] are looking better all the time.

-1 Star Absolutely atrocious service {even worse than the defective product}... Just don't buy anything that can break /fall apart within a year because you will spend at least 3 months & counting just trying to get answers let alone a replacement or refund... Item : Single Lift Bed Frame.