Ordered online 3 days ago. Only Half of my delivery came the next day then got a confirmation email that my order had been fullfilled. Called my local Bunnings store who said they had delivered half of my order and that the other half was coming from a different bunnings and that I should chase it up with them. My local bunnings realised I wasn't… Read more
happy and called the other store to arrange delivery for the rest of my order. The next morning I received a text from the delivery company saying my delivery had been attempted at 7:00am stating the product was not available in the store at the time of pickup. I then called the other store who said the delivery had been picked up at 7:30.
Please bunnings sort out your communication and collaborate on deliveries.
A very poor and quite dissapointing customer experience from such a large company.
This website is awful, it takes minutes to load, the search function is even slower, I have tried it on different browser's and its the same, come on Bunnings get into the 21st century
I bought a tent online through the Bunnings website, but the tent isn't for camping as advertised, so I requested a refund on April 29th. I'm trying to resolve this with the store that sold it and with Bunnings, but they aren't responding, they aren't resolving the issue, and they want me to deal with my bank regarding a transaction they made!!!… Read more
How can my bank track a transaction they didn't make? The problem remains unresolved.
All the reply emails offer no solution, as shown in the email attachment from the store and Bunnings. And I repeat, I even went to my bank and they can't track a transfer that wasn't made by them!
Reviews with attachments
Ordered Bluetooth TWS Wireless Karaoke Speaker Rechargeable w/ Mic, good communication from order to delivery which was fast with Austpost. A satisfied customer. Thank you Show reply
The quickest delivery I ever had order the lounge from Bunnings a day before delivery arrived next day before 12 midday Actually quicker than some company said one day delivery Have to give highly recommend
Gizelle double Mattress $155.00. Medium firm. Delivery was free and arrived on time. I love it,so comfortable.
Safisfied – I recently purchased two shelving storage units and four containers online from Bunnings. I ordered everything on the Friday night and it was all delivered the following Sunday. I did not expect such a brilliant turnaround,I was kept informed regarding my order and expected delivery…via tex message. The delivery man was friendly and obliging…No… Read more · 1
complaints. Considering a lot of Bunnings products are heavy..I think $40 delivery regardless of how much you buy is a good price…saves a lot of lifting.
Very Poor Customer Service – My review is about the customer service support provided on online orders. I placed an order for an "Everhard Industries Series 600 Stormwater Pit" last week. As per the order confirmation, I rang 1800 797 586 to get a status update of my order. I stayed on the phone for 50 mins to talk to a customer service rep. This is my last online order… Read more
with Bunnings.
I need to mention that the customer service rep who answered the call was very helpful. As I think the problem is not having enough resources to handle customer inquiries.
------------------ Note added after the response from Bunnings:
I was happy to see that Bunnings recognise the problem and willing to improve. So, I changed my rating from 1 to 3. I truly believe that Bunnings will consider this seriously.
1/ They sent a guitar that the amp does not work in. 2/ When contacted them for warranty they wanted a VIDEO of the problem, sent the video that worked fine in my sent file, but they wanted me to go on a website to upload it, I was/am worried about the security of this not Bunnings website. 3/ They said they could not determine the problem from… Read more
the video and asked me to send more videos . 4/ Got Bunnings involved said it would be fixed, got an email to say it would be fixed THEN, another email, "wrap it up so it won't be damaged in transit, Then take a photo of the wrapping, then they will send a prepaid con note, Then, they will assess the product for POSSIBLE Replacement. They got my money over 5 weeks ago. I won't have a product until they assess it. DO not deal with Bunnings online if it is a third party seller, the other items I have bought on line from Bunnings, no problem, But this is a Joke.
- +1
I orded 37 fence palings online for delivery and 9 of them looked like they were pulled out of a swamp. They arrived wet and badly stained with dirt. One was so badly warped it's unusable, What an insult. Their quality and service have sunk to an all time low. This isn't the first time I've had problems with them, everything from missing items,… Read more
badly packaged pots that arrived smashed or the wrong stuff sent. Most times they expect me to come in and return stuff, I don't think they understand what delivery is supposed to be. Sadly they have wiped out the competition and I really have no choice in my area. Hopefully they go bust so the old school hardware stores return
Hello Paul, thank you for taking the time to… Read more
Delivered broken pottery bird bath ($99). Took photos of damaged box before opened then broken contents inside. Lodged claim, received claim number, made 2 calls to local store (could nit help), now on hold for estimated 1 hour (32nd call in line). Still absolutely no indication of refund/replacement. The Bunnings Customer Service is terrible!
Hi Sylvia, thanks for leaving your review. We… Read more (+4 replies)
Latest follow-ups
- +1
Ahh Bunnings, You REALLY need to lighten up about the truths that people write in their reviews. I mean, YOU asked me for it, So put up with what you get, I guess...... Not for the first time have you excitedly contacted me to review a product I… Read more
have purchased, and wasted MY time filling in your damn questionnaire, only to have my review rejected on what I feel are extremely petty grounds. The latest- I online purchased a XU-1 Reciprocating saw, stock listed as BEING available, $39, Pick up at my local store. A few weeks later, my local store contacted me to say nil stock and none available possibly for months. I was offered a refund, and instead - I suggested selling me another in-store brand I had looked at previously that was slightly more expensive ($48 at that stage). I was willing to make up the difference in price, if required. Unbeknownst to me, in just 2 weeks THAT saw had shot up to $68. When they price checked I nearly fell out of my chair. But to GIVE THEM CREDIT *NOTE* they agreed, no extra money involved. So, I don't know WHY they felt that was somehow offensive to them for me to write my review about, RIGHT? I mean I couldn't really form an opinion about the saw, since they couldn't supply it, RIGHT? I consider that to be a GOOD news story, they obviously didn't. Jeez, talk about precious.
Follow-up · No reason for non supply has ever been offered, but I have my suspicions that Ozito (and/or) Bunnings just want to kiII the XU-1 brand off altogether. The alternative saw is good, The delivery time frame was 2 weeks of waiting only to then find out there wasn't a saw coming. IF I hadn't convinced the Devonport store employee (probably a former… Read more
Hi there, thank you for taking the time to… Read more (+1 reply)
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The Bunnings website is so so SO slow. I give up most of the time now. I have tried both the mobile and desktop sites on my phone, and it made little difference. I wonder if Bunnings adding the AI buddy has slowed it down? Its much worse that it… Read more
used to be. The search filter isn't that good. Measurement ranges can be frustrating, as you still can get a lot of detritus listed. Search filters working from broad to refined work well. This one doesn't have it. I do like seeing which store has a product and which aisle it might be found in. There's a star for ya! Forget doing special orders online. I tried. No links worked... I ended up going into a store to place a special order. I hope Bunnings does an overhaul of their online business. I am trying to see what stock they have for a particular job right now, and nothing is loading. This is why I came here to do this review. At least this site is loading!
Follow-up · The device is a Samsung Ultra 22, on the Telstra network. It is slow in the afternoons and evenings in particular, as I appreciate the Web in general is slower then. However, I do wonder if the recently added AI feature is slowing it down more now? I find it more efficacious to use a web search engine, find the product at Bunnings, and go in sideways.
Over time I have been very critical of Bunnings Online and delivery. I have to say my latest interactions have been excellent in relation to orders and delivery. Orders dealt with promptly, good communication, and on time delivery. I deal mainly with Belmont and Midland stores in WA.
Follow-up · The order process is still first class, no complaints, orders attended to promptly. I do not use click and collect.
Positive reviews
My beautiful new front ornate timber door and accessories were delivered in immaculate condition on a Saturday which I was not expecting. I only ordered the door and accessories the day before. The person making the delivery was very professional and friendly and was greeted with a big smile. He took great care in moving my products to my garage.… Read more · 1
I would highly recommend Bunnings 100%. Their products and always top quality at a very reasonable price. I will definitely be using Bunnings again for future needs, supplies and purchases. I am a very happy customer!
I bought an item online & used the Click n Collect, later that day I received a call from Bunnings to say item was out of stock but they would source from one of their other stores, plus they would pay for the postage, later on the same day I received the tracking number for the order, so in the end it worked out well.
I have had the pleasure dealing with Roz at Seven Hills Bunnings . I care for a client with disabilities who requires a wheelchair . Luckily every time I have bought my client into the store Roz has been working . She goes out of her way to help my client , ensure he is happy and comfortable. She makes a great effort to communicate with me and… Read more
my client which we both appreciate . I just like to say you have made such a positive difference . My client now has a means to enjoy his favourite store and gives him a little independence . Thankyou so much for caring , you are a gem . Also can I please thank Bunnings for providing the wheelchair . Your service makes such a difference to people with disabilities who requires. Thanking you Marion Waters
Negative reviews
I ordered a 64gb compact flash card online. Within 24 hours my order was cancelled. The cancellation reason said "Customer requested return / Wrong item". That is a total lie. I NEVER requested to cancel the order. I tried to order it again and found out why it was cancelled. The price had been INCREASED. I contacted Bunnings complaints and they… Read more
did not care.
I posted a negative review on Bunnings website and they removed it.
I do like Bunnings but cancelling an Order to increase the price is actually against consumer law in NSW.
Hi Charles, Thank you for raising your… Read more (+1 reply)
The Bunnings website is extremely slow and laggy. It was still usable with some patience from 10 years ago, the level of hanging and lagging was increasing over time, til today I had to give up browsing the website after paying a lot of patience. The same thing happens on desktop PC, it seems a bit quicker but still very annoying, still had to… Read more
swear while browsing. On my phone (Pixel 10PF), it hangs on every tap. I'm surprised if this is the quality that thier devs are proud of and approved for production use.
Website pretty much unusable on my phone. Try to search for something, text box is slow slow slow, meanwhile 3 popups in a row including that st^pid AI buddy thing, then get shunted into google play store to install the app. I DO NOT WANT THE BUNNINGS APP ON MY PHONE, IF I DID THEN I WOULD HAVE FOUND IT MYSELF AND INSTALLED IT ALREADY.
Recent reviews
Another dog day on Saturday at Bunnings Munno Para West. We entered the store behind 2 ignorant pigs carrying 2 small dogs. They then let the dogs go on the long leads and another customer stopped to pat the dogs in front of us snookering us. If dogs are allowed they at least be made to be in trolleys.
Find out how Bunnings Warehouse Online Store compares to other Hardware Shops
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How could a website be so trash! Too slow and now pop ups. I'm changing to Bowen's for all my building needs. My mate Dave reckons Bunnings copper isn't even Kembla copper. Re badged overseas trash
Bunnings website is absolutely pathetic, slow as hell and drops out or changes you search enquiry. You need to your act together Bunnings. Mitre10 and Home Hardware are looking better all the time.
-1 Star Absolutely atrocious service {even worse than the defective product}... Just don't buy anything that can break /fall apart within a year because you will spend at least 3 months & counting just trying to get answers let alone a replacement or refund... Item : Single Lift Bed Frame.
Follow-up · Still being ignored...........
Hi there, thank you for taking the time to… Read more (+1 reply)
This is about Port Macquarie online ordering. I moved houses and have bought a lot of things online from Bunnings, unfortunately for me, rather than Kempsey attending to my online orders, I have had to tolerate Port Macquarie Bunnings online. The final problem was yesterday, (and believe me, there was a problem with EVERY online order that Port… Read more
Macquarie Bunnings handled/mishandled). I had ordered 20 16kg bags of Scoria, my intentions were to ask my son for help with unloading, I'm 82 years of age and not as agile as I used to be. Well, the truck turned up without any warning yesterday with a Hiab, having been told it was a tray drop off. There was no way I could cope with carrying 20 16kg bags by myself from the edge of the road to where it was to go. Very luckily for me, the two men in the truck, hand unloaded them for me AND put them where I wanted them, thank you so much boys xxoo. As for you Port Macquarie Bunnings, wake up to yourselves!
Hi there, Thanks for taking the time to… Read more
This is my experience with one bunnings store, that being Padstow, ordered 4 tins of paint, to be delivered the following day, a no show, with a statement on the tracking unable to safely leave and/or successfully deliver, but in the prior two weeks… Read more
I had paint delivered to the same address from bunnings Kirawee, on two seperate occasions, so it wasn't unsafe then, I MADE A COMPLAINT, was advised by the person who rang he would follow up the issue, that he would ask the team leader about the problem & get back to me, he also said it would be delivered the following day, well, neither happened, even though I followed up the next day, with again no success, when other persons from the bunnings group tried to assist they could not get through to anyone at the store or was put on hold, I gave up and cancelled the order, the person who I contacted to cancel the order informed me he could not get anyone to answer his call either,
Follow-up · I RECEIVED MY REFUND without any problem, the cause of the "fail to deliver" was never explained, someone from the store did try to reach me several days later, by that time I had moved on & had obtained the paint from another Bunnings store. Again this problem was with this one store, for some reason the computer system had placed the order with… Read more
Hi Adrian, thanks for taking the time to leave… Read more
For a multi million dollar company their tech team should be embarrassed at how clunky, slow and glitchy the Bunnings website is. Sometimes you have to type in what you're looking for 5 times while its loading...or wait the full 2 minutes for the website to load or it glitches out. And forget trying to find an item online whilst instore...quicker to ask Google. Every single time I use their website I remind myself never to do so again.
I bought an item listed on Bunnings Marketplace from a company called SOGA INTERNATIONAL. Long story short it’s two weeks and I still don’t have the item. I’ve been getting the run around from both SOGA INTERNATIONAL and COURIERS PLEASE. SOGA INTERNATIONAL is refusing to refund my money. I WILL NEVER USE BUNNINGS MARKETPLACE sellers again. Not worth the angst.
Hi Daisy, thanks for taking the time to… Read more (+3 replies)
Bunnings website is the most pathetic [Content Removed] thing I've ever seen in my whole life. It is so slow. They even put an AI assistance. It doesn't even work. I don't know if if who even thinks about this stupid website. How difficult it is. It gives me the s**** it always looks the same ugly and boring. And when you do find someone you go… Read more
back to the first page and you have to look all over again. Really that's been like this for f****** years. What a f****** joke. I know it won't make any difference because I f****** whinge all the f****** time. Bunnings you're f*****
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Hi Las, thanks for taking the time to get in… Read more (+3 replies)