Bupa Car Insurance

I had bupa third party insurance. My tyre burst and i was stranded on the side of a highway so they sent a tow truck, however up on arrival the tow truck driver told me bupa tried to cancel the tow truck and leave me stranded on the highway.… Read more

however, before this even happened i found the customer service was absolutely horrendous, the man who i spoke with was arrogant and rude on the phone and was trying to tell me they weren’t going to help me. Tow truck driver was amazing and he came to help despite them trying to cancel the job, would have been absolutely screwed if he didn’t come to help!

I highly recommend calling Bupa's 1300 phone number after logging your claim as I had no wait time on the phone and 15 minutes later I was booking in my car for a damage assessment. The Bupa rep was super helpful and answered all my questions thoroughly. I had lodged my claim online two days prior and even though the website said wait for a call, I'm glad I didn't. I haven't been with them long and so far my experience has been seamless. Show details

This company is appalling, I canceled my policy and then charged me another $100 to cancel it. Avoid this mob at all costs. We will never use or recommend this lot again. This is discrafull and something needs to be done to stop these thieves from helping themselves to your money. Show details

If I can give less than 1 star, I would definitely do. I lodged a claim and heard nothing back from them. I called more than once and I stayed on hold waiting for someone to answer for more than 20 minutes and at the end, the call just ended after being on the waiting for 20 mins. I sent 3 emails and one of them I added the Complaint team email… Read more

and to my surprise, no one reached out. My car has been parked for 3 days not able to use. THIS IS NO WAY THE KIND OF SERVICE YOU WOULD EXPECT FROM YOU INSURANCE. Anyway, I cancelled my policy and never going to deal with them again. No matter how cheap the quote they might give you, my advice to anyone is NEVER USE BUPA CAR INSURANCE

Worst possible car insurance. don't trust them. This insurance company has been horrible with their service and follow up. lack of communication. poor service and rude staff. our car was lost in their when they towed it from an accident , we found our car after 10 days of following up . our car got written off and they never paid the market price , it was way below the market price. i am still waitting for them to pay it after 6 weeks. Show details

Long wait, poor communication – Bupa Roadside Assistance Review My car broke down short distance from the CBD, and I called for roadside assistance. I was told a tow truck would arrive shortly, but it took over two hours with multiple follow-ups before I even get a confirmation. It finally arrived additional 30 minutes. The long wait and poor communication were frustrating. Needs improvement. *Bupa RS DON'T accept any written complaints againt them* Show details

10/10 customer service – Natalie was super efficient and helpful, you could tell that she genuinely cared and did all she could to help my situation Show details

BUPA-Stay clear – I have been a bupa customer for over 2 years and I guess I have now found out why they offer gift cards etc incentives to join. Recently my wife was reversed into on a one way dual carriageway the other party was going at speed. Full liability was agreed by bupa given the description, and cctv gathered from a local business. The third party had… Read more

no insurance and denied liability. Because of this we was denied a hire car, citing they cannot recover the costs. Strange though as they don’t hold us liable for the excess costings. The process since claim start will have us at 6/7 weeks even before the car is assessed and quoted by their preferred repair partner. The staff have been nothing but rude and very unhelpful. Escalating any issues gets you a generic reply and an email from a resolution team. I have asked for a phone call… nothing. At some point my wife and 3 kids will have no car so they will miss out on work and school unless I say out of my pocket even though I have full comprehensive insurance. I will be canceling my policy as soon as this mess is sorted. At this point I can’t imagine this will be fixed writhing 3 months. Bupa will take your money every month but will not support their customers

Worst Experience – Terrible. Please avoid this. There process is very slow. More than one week claim still being reviewed by there team. Had to do multiple calls to them. Very unprofessional Show details

Group of cheats. Spy on you horrible pathetic – They're the biggest cheats. It's been almost 3 months since my car got stolen. They are just mucking us around. Even sent someone to our neighbours asking about the car without our consent they are spying on us . After taking our hard earned money. Rather don't have car insurance than getting it from Bupa coz they will not help you at the time… Read more

you need it most.

I was told I'll be paid out in 2 days 2 months ago. So I paid deposit somewhere to buy another car. Then they changed their mind I have lost that 500$ as well.

Go to RACV or wherever. Do buy your car insurance policy from these cheats at Bupa. ( Open insurance Bupa give car insurance to Open insurance)

Horrible Horrible Horrible Horrible

Pathetic Pathetic Pathetic Pathetic

Horrible service, Bupa outsource their claims!! – Bupa outsource their claims to Unity and both are a nightmare to deal with!! I was rear ended by someone insured by bupa. I rang my insurance company and started a claim. The next day I was contacted by someone from Bupa to say they were going to handle the claim on their end and to cancel my claim through my insurance as it could affect my… Read more

premiums (I found out after this is not the case because I am not at fault).

I wish I had never allowed Bupa to handle this as it has been a nightmare!

After over 2 months this claim has still not been approved!!! I have rang and emailed many times to follow up on what has happened. Every time I get told I will be contacted or followed up and I don't hear from anyone!! I keep getting messages saying the claim is processed, then the claim has been denied. I was then told the accessor had to follow up with repairer as their markup was too high, 2 weeks later still nothing!! The last conversation I had with unity, I advised them I needed a solution ASAP and to have a manager or assessor contact me, they said it would take 3 days or so for the assessor to get back to me and to wait. That was 12days ago! I have sent emails since and all go unanswered

This has affected me and my business and is costing me money!! I have now referred this back to my insurance company to deal with. This has been one of the most stressful, time consuming/ worst customer service I have ever dealt with!

I would advise to steer clear of them completely!!

By far the worst experience!!!! – I had been with Bupa for close to 10 years… The claim process with their partner Open Insurance was a frustrating nightmare I’d never want to ever experience again … the call wait times were horrendous! Kept having to explain my situation each time I called… their preferred repairer messed my car. After close to 2 weeks of calls, emails it was… Read more

rectified by my repairer after which I moved. I’ve enjoyed Bupa Health but their car insurance NO!! Keep away

Absolutely dishonest company – My wife had an accident about a month ago (not her fault) and Bupa decided not to repair the car, instead to have it written off without giving us any reason. They didn't even bother to tell us until we rang them. The person who ran into the back of our car gave my wife his fake phone number and address. His car registration number was correct.… Read more

Bupa didn't to chase him up.

We later went to the dept of transport website and found Bupa had deregistered our car without telling us. Who gives this idiotic company the right to deregister our car without our consent? They are not even the rightful owner of this car. My wife and I only have this car for the family. My wife needs this car to send our boys to and from school everyday. They have not even pay us any money for the write off.

This is an absolutely dodgy and dishonest company..too good at doing snicky stuff behind your back. Very Unethical and unprofessional! Time to say sayorana forever. Never again! Zero star if possible.

" Best for 2023 - You have to be joking " – Bupa, quick to take your money but slow thereafter. Phoning no good as they keep you on hold for too long then refuse to take you claim & tell you to go online instead. Been trying every day to make a claim online since 13 th. August. They say they will send you a " Magic Link " to proceed with your claim but it just keeps going round in circles… Read more

over & over many times with " You must be a long way from home Error code 404 " Hey I'm here in Doncaster East ! There is nothing " MAGIC " about their process. Never insure with them again.

Worst experience – I had a bad experience with managing policy online. Had to wait 15 minute to update the address Show details

Never again! Do not buy Bupa Comprehensive insurance – My car was written off due to an accident(Not at fault). Very poor communications from Bupa throughout the claim process, I had to call them every two or three weeks for an update, at least one hour waiting time for each call. Otherwise, it seemed nothing happened at all. They then tried to offer me a payout which was 40% less than the market… Read more

value!!! Eventually they only agreed to pay for 80% of market value. Hard to imagine what would happen if the accident was at my fault. Very disappointed! never again.

Responses to my claim have been glacial at best – Ever since I had to put in a claim for an accident just under a month ago Iv'e had to chase up (sometimes multiple times a day) getting left on hold for 20-30 minutes each time. Otherwise I get no updates and am pretty sure my claim isn't even being followed up. It took nearly three weeks just for our car to be assessed and considered a total… Read more

loss. We paid a premium for a hire car, but the maximum you get is 10 days and they can't even assess the outcome of your claim in that time - so its pretty worthless. The hire car process however was great - couldn't fault that. Just not long enough given how SLOW this company is to move forward with anything. We'd asked if we could go and pick up personal items from the car if it was considered a total loss. However without telling us they'd FINALLY made that decision (I only found out when I once again had to call up and be put on hold) the car was shipped off to a car auction house on the other side of Sydney. We now have to get Bupa to send them an email and hope they read it to ensure our items are kept for us before the car is stripped and sold off for parts, and then we have to spend time out of our work day to go get our items since they are only open between 8 and 5. Once we found out the car couldn't be repaired we engaged a car broker to swiftly try and find us a replacement as we can't be without a car, and in the current market finding a car that's available in the price range is practically impossible. We were so fortunate that he was able to find us a brand new replacement car that someone else had ordered but cancelled. However Iv'e rung Bupa multiple times in the last few days to find out when we will get our claim processed so we can ensure this car doesn't get sold to someone else. All I get is - your claim has been assigned to someone and they'll get back to you asap. I've been told that for the last five business days. Pretty damn sure no one is looking at it as a priority. And we could loose our replacement car!! This whole thing has been sooo super stressful. Both my partner and I have 20 year faultless driving histories each and we have a total of 7 policies with Bupa, and have had insurance for over 8 years. But they couldn't care less - will be looking elsewhere as soon as our claim is finally processed.

Rating based on customer service – My policy was cancelled and I called to get it reinstated. Adrian was professional, thorough and extremely helpful. He provided clear communication and was prompt in setting up my policy again. He went the extra mile to call me back to change my direct debit dates. I am extremely happy with the service I received from him. Excellent customer… Read more

service.

I hope this kind of excellent service carries over to the department in charge of refunds as well!!!

Negative rating if I could – Poor communications and handling with insurance company following claims by another party for liability. Constant delays by the insurance provider to proactively deal and close the ongoing claim. Has been over 9 months. No clear status responses received after multiple phone calls and escalation. Time phased photo evidence provided to company… Read more

originally to hopefully come to swift resolution but still continue to be harassed by other claimant with little assistance from Bupa. Absolutely appalling. Will be moving once this all settles

Disgraceful service – I would give a zero if the option was there. CGU (via Bupa) insurance direct debited my annual premium twice on the 31st of May (car insurance). I have had to contact them countless times to be put through the wringer and have not yet have my issue resolved. I believe I have made 6 phone calls, 2 emails and many FB public and private messages.… Read more

Phone calls weren't resolved and a BUPA staff member made a comment on the number of different attempts I made to get in touch (condescending and unecessary). If you don't return my phone calls of emails I will use a public forum if needed for a reply. Please note I tried many other forms of communication before this but was left with no other option. You promised to get in touch on Facebook (didn't happen), never apologising, and deflecting any blame. Your company has made an incredible number of mistakes, I actually don't know how this is possible. You attempted to send me a cheque to an incorrect address which is annoying in itself, but why are you sending a cheque when you have my credit card details (the one you deducted the double payment from!!)? Today is the 22nd of June and I still haven't received my refund. Yesterday I was told I would have to wait 4-5 business days which will take this nightmare experience to a month. I asked for some sort of compensation and I was shut down immediately. What about my credit card interest?? Why am I having to wait for a refund on money that was taken without my permission? More importantly why do I have to pay interest on this?? To anyone who is reading this, please save yourself time, money and stress and consider a more reputable insurance provider. Also look at all the reviews of difficult claims - I hope I don't need to use this insurance.

Disgraceful service – Took out Full Comp insurance on my work Van for market value, which at the time of accident was between $15K and $19K. Paid my premium on time every year. My Van was T Boned, a write-off. It took these people 4 weeks just to look at my damn car. The blamed everyone for the delay, including the towing company that picked my Van up at the accident… Read more

scene. They said the towing company would not transport my Van to them, they wanted more money. This of course has nothing at all to do with BUPA's responsibilities. They are the one who has to assess my claim and if they cannot get the Van delivered to them, then they go to the Van. That is the way it works, they assess the car asap, if the car cannot be brought to them then they go to the Van. But BUPA claimed they were held up because the other company wouldn't bring the Van to them. Then, after forcing me to wait a month for them to look at my Van then offered me $10K, telling me that my Van had scratches and dents on it. Of COURSE it had scratches and dents, it was a WORK Van.

I lost customers and my business suffered because of the time it took these people to do what they promised to do, to get my claim done quickly and to keep me on the road. 4 weeks before they so much as look at my Van is totally disgraceful by any standard. Then they try to cheat me, their assessor did what assessors do, attempted to bully me into taking their offer. He told me that he had found a Van,,,,A VAN, not 3 or 4, not a 'few' but A Van like mine for $10K, so that meant that the market value for my Van was now only $10K. I looked up the Van he had found, it was an unregistered, un-road worthy Van in NSW, I live in Vic. It was also the ONLY Van like mine under $15K anywhere online on every car sales site. I was so desperate, which of course was their plan all along, to make us so desperate to get back on the road that we will give up and accept whatever they offer. In the end I settled for $12K. I am now desperately trying to find a Van so that I can get my business moving again.

I have lost customers, and over the 5 weeks it took these people to finalise my claim I lost an estimated $7K in lost income, lost customers and the cost of hiring a Van. I could not even hire the Van I needed, all I could get was a SWB Van but I use a LWB, my business has suffered badly and I am now fearful that I may loose it. I will never again use these people, not ever, I would not use them to insure a billy cart. They WILL try to cheat you, they WILL do all they can to force you to accept a price much much lower than is fair. Ethics, Morals, Integrity are only words to these people, and I will NEVER go away, I will post this story every time I see their name, every time I have the chance to do so. I will now be the worst nightmare they could have, a man who has been cheated, who has seen his business suffer and possibly lost, a man who will never forget that BUPA promised me and then what they forced on me.

disgusting customer service and delayed time to get car repaired – i had a car accident in january, from the time of the accident to the time i got my car back from the crash repairer it took an unbelievable 16 weeks. Never had an issue with insurance before but they wanted police reports which i did and then they lost the original report so i has to do it again amd this time personally hand delivered it to the… Read more

adelaide office. Because i refused to pay for the police report it was delayed even further, i believe i shouldnt have had to pay for the report as i pay car insurance for a reason. The counless phone calls and running around added to the stressful situation. The time it took was just disgusting i will be changing all my policies to a competitor- will not recommend to anyone after this horrible experience.

Got it together with healthcare insurance. Decent price – Got the insurance as i got a huge discount purchasing this together with my health insurance. However, on the discussion with the representative try to be more detailed as their focus will be more on pushing the product to you rather than informing what are you getting yourself into.  Show details

Best price and excellent service through CGU – Went with Bupa car insurance because it was the cheapest, and actually turned out to be the best. Had my first ding in 10 years and CGU handled the entire process - they were brilliant. Absolutely no issues, friendly people who explained the process to me. The claim was handled fast with no problems at all. I went into my preferred repairer, they… Read more

sent the quote details to CGU and it was approved. Booked in my repair and just paid the $400 excess when it was done. Fantastic! Cheapest for my car, CGU handles the entire claim process

totally misleading company – Insurance documentation for our several cars was hopeless - with very poor documentation. after changing some home policy details the company amended without notice a clause excluding all coverage of a younger drivers under 23yr on a car - just "because it had a turbo engine part" - this was our family hack around wagon. Separate prices not… Read more

provided when asked for out 2 cars - appalling attitude of "customer service staff" over the phone. originally was more competive Appaling documentation, attitude, service, and price increases to existing customers

Expensive – Just got quotes from 3 different insurance companies and BUPA (HBA) came up with by far the most expensive. On a comparison NRMA had the cheapest premium but wanted a massive $115 per annum to pay by the month ! OnePath were comparable in that they quoted a premium slightly higher than NRMA but they don't charge for monthly instalments. BUPA were… Read more

close to $400 (50-60%) dearer than both NRMA and OnePath. They had a couple of positive reviews where most insurance companies get none. Too Expensive

Stay clear – If you call at 4pm on a Friday from WA, you get put through to CGU, who I then had a big fight with as they said they have nothing to do with HBA!! turns out they do take messages for them, as HBA doesnt open again until Monday It's cheap and nasty Terrible service! never opened at the weekend! not good for WA people

Great car insurance – They will guarantee not to increase premium for one at fault claim if rating 1, offer 3 year new car replacement, all sorts of free inclusions. Reasonably priced, great features Does not offer flexible excess to reduce premium, unless you choose cover for drivers under 25

Excellent – Downgraded to a third party insurance now and found them to be the cheapest ! Had a great experience earlier on a not at fault claim so Highly recommend them. Cheaper Premium and discount for excluding under 25 drivers, My wife and I are both between 25 - 30 . HBA was cheaper than AAMI , RACV & None really

Good – Just joined HBA. I was gonna join Budget direct, but got worried when I saw the reviews. Surprisingly, HBA gave me a cheaper quote. It was very easy to join and the policy seem very good (descent excess, good overall protection). I've just joined, so it's to early to tell the cons... cheap and very good policy Too early to tell