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Reviews

Review distribution

5 star
3
4 star
1
3 star
1
2 star
1
1 star
5

Debbie G

Debbie GGreater Melbourne (Inner), VIC

  • 2 reviews

Disgraceful service

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

Disgusted

DisgustedHeyfield

  • 2 reviews
  • 9 likes
  • Verified customer

Disgraceful service.

published
Insurance claim madeYes
2 comments
Bupa Financial Services
David H.Bupa Financial Services
Disgusted
Disgusted
Kath76

Kath76AU

  • 2 reviews
  • 1 like

disgusting customer service and delayed time to get car repaired

published
Insurance claim madeYes
2 comments
Bupa Financial Services
David H.Bupa Financial Services
Kath76
Kath76

if you would like to follow up on this - feel free to private message me

Shazwan

ShazwanBrisbane

  • 8 reviews
  • 1 like

Got it together with healthcare insurance. Decent price

published

Got the insurance as i got a huge discount purchasing this together with my health insurance. However, on the discussion with the representative try to be more detailed as their focus will be more on pushing the product to you rather than informing what are you getting yourself into.

Insurance claim madeNo

Adelina

AdelinaAdelaide

  • 13 reviews
  • 10 likes

Best price and excellent service through CGU

published

Went with Bupa car insurance because it was the cheapest, and actually turned out to be the best. Had my first ding in 10 years and CGU handled the entire process - they were brilliant. Absolutely no issues, friendly people who explained the process to me. The claim was handled fast with no problems at all. I went into my preferred repairer, they sent the quote details to CGU and it was approved. Booked in my repair and just paid the $400 excess when it was done. Fantastic!
Cheapest for my car, CGU handles the entire claim process


totally misleading company

published

Insurance documentation for our several cars was hopeless - with very poor documentation.
after changing some home policy details the company amended without notice a clause excluding all coverage of a younger drivers under 23yr on a car - just "because it had a turbo engine part" - this was our family hack around wagon. Separate prices not provided when asked for out 2 cars - appalling attitude of "customer service staff" over the phone.
originally was more competive
Appaling documentation, attitude, service, and price increases to existing customers


222

222Canberra, Australian Capital Territory

  • 2 reviews

Expensive

published

Just got quotes from 3 different insurance companies and BUPA (HBA) came up with by far the most expensive. On a comparison NRMA had the cheapest premium but wanted a massive $115 per annum to pay by the month ! OnePath were comparable in that they quoted a premium slightly higher than NRMA but they don't charge for monthly instalments. BUPA were close to $400 (50-60%) dearer than both NRMA and OnePath.
They had a couple of positive reviews where most insurance companies get none.
Too Expensive


Stay clear

published

If you call at 4pm on a Friday from WA, you get put through to CGU, who I then had a big fight with as they said they have nothing to do with HBA!!
turns out they do take messages for them, as HBA doesnt open again until Monday
It's cheap and nasty
Terrible service! never opened at the weekend! not good for WA people

now

nowGreater Melbourne (Metropolitan), VIC

  • 11 reviews
  • 12 likes

Great car insurance

published

They will guarantee not to increase premium for one at fault claim if rating 1, offer 3 year new car replacement, all sorts of free inclusions.
Reasonably priced, great features
Does not offer flexible excess to reduce premium, unless you choose cover for drivers under 25

HSanta

HSantaAU

  • 13 reviews
  • 8 likes

Excellent

published

Downgraded to a third party insurance now and found them to be the cheapest ! Had a great experience earlier on a not at fault claim so Highly recommend them.
Cheaper Premium and discount for excluding under 25 drivers, My wife and I are both between 25 - 30 . HBA was cheaper than AAMI , RACV &
None really


Good

published

Just joined HBA. I was gonna join Budget direct, but got worried when I saw the reviews. Surprisingly, HBA gave me a cheaper quote. It was very easy to join and the policy seem very good (descent excess, good overall protection). I've just joined, so it's to early to tell the cons...
cheap and very good policy
Too early to tell

Questions & Answers

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Details

Bupa Comprehensive Car Insurance

Bupa Comprehensive Car Insurance

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Bupa Third Party Fire and Theft Car Insurance

Bupa Third Party Fire and Theft Car Insurance

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Bupa Third Party Property Damage Car Insurance

Bupa Third Party Property Damage Car Insurance

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CategoryCar InsuranceCar InsuranceCar Insurance
Contact Number 1300 934 0281300 934 0281300 934 028
Email Address oshc@bupa.com.auoshc@bupa.com.auoshc@bupa.com.au
24-Hour Phone Contact NoNoNo
Online Live Chat YesYesYes
Other Insurance Types Offered Health, Home and Contents, Landlord, Pet and TravelHealth, Home and Contents, Landlord, Pet and TravelHealth, Home and Contents, Landlord, Pet and Travel
Coverage TypeComprehensiveThird Party, Fire and TheftThird Party Property Damage
Legal Liability Cover Included up to $30 millionIncluded up to $30 millionIncluded up to $30 million
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerAllowedAllowedAllowed
After Accident Care
Towing Costs IncludedIncludedNot Included
Hire Car after an Incident

Included up to $100 per day for up to 21 days

Not Included

Not Included

Essential / Emergency RepairsIncluded up to $800Included up to $800Not Included
Emergency Transport & AccommodationUp to $500 in totalUp to $500 in totalNot Included
Benefits
Hire Car after Theft

Included up to $100 per day for up to 21 days

Not Included

Not Included

Child Safety Seats and PramsBaby Seat Replacement IncludedNot IncludedNot Included
Lock and Key ReplacementIncluded up to $1,000Included up to $1,000Not Included
New-for-old Car Replacement

Earlier than 3 years old and has not travelled more than 50,000 km

Not Included

Not Included

Personal Property CoverIncluded up to $1,000Not IncludedNot Included
Trailer & Caravan CoverIncluded up to $1,000Not IncludedNot Included
Uninsured Motorist Benefit Not ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
FireIncluded Included Not Included
Theft or Attempted TheftIncludedIncludedNot Included
CollisionIncludedNot IncludedNot Included
Malicious Damage / VandalismIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included

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