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Bupa Optical
2.9 from 24 reviews · View Statistics

Reviews

2.9

24 reviews
  • Product Quality
    3.8 (8)
  • Return Claim MadeYes (0) · No (10)
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Carole Withington

Carole WithingtonSouth East Queensland, QLD

Disgruntled

published

Prices have increased top insurance but out of pocket amount rediculous amount is insurance worth it anymore disappointed. Multi lenses overpriced

Incentivised ReviewNo
Andrew O

Andrew OSouth East Queensland, QLD

  • 2 reviews

I am a first time customer and Bupa Optical have been the only Optometrist to get my prescription 100% perfect.

published

Good service, quality, and value. We were treated respectfully and professionally in a relaxed atmosphere. There was a good range to select from with modern styling and comfortable fitting frames.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
dai d.

dai d.Sydney, NSW

  • 2 reviews
  • 1 like

Worst customer service and unprofessional staffs

published

customer service is the worst, staffs are not professional. find your self a better optical shop elsewhere. Even if you are with Bupa, they may not give u the best saving option as they charge extra on the same lenses.so its like u get quoted more and claimed more, out of pocket amt may still be higher compare to other places.

Product Quality
Incentivised ReviewNo
1 comment
Bupa
Cody A.Bupa
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Va C

Va C

  • 2 reviews

Perfect service

published

2 day delivery for contact lenses, even amongst this covid lockdown craziness. Prices are cheaper than anywhere else too. Highly recommend the online store to anyone. Thank you so much bupa optical!!

Incentivised ReviewNo
Leo H.

Leo H.

  • 2 reviews

Items will be never received

published

Do not purchase online from bupa optical!!!
I bought contact lenses from bupa optical, but I never received them. Even though I received the confirmed emails and they already charged me money, they did not send me the items. After 3 weeks waiting, I contact bupa optical and I was told that my orders were cancelled. If I did not ask them, they would send me nothing and keep my money in their own pocket.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Tina

Tina

  • 10 reviews
  • Verified customer

Great customer service!

published

I've so far bought 3 pairs of glasses/sunglasses from BUPA optical at Garden City and haven't looked back! Their pricing is fair and all the staff there have been fantastic! Have recommended them to family, friends and coworkers

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
AKK

AKK

  • 3 reviews

Worst Optical service

published

Ordered a prescription sunglasses at Bupa optical store Garden city Mount Gravatt supposed to deliver within two weeks. Called them after three weeks, tried to speak with the manager unfortunately he is not available and they can’t guarantee to deliver even after 4 weeks which is next Friday. Thinking to moving out of Bupa private insurance. Paying nearly $ 380/ months for premium.

Incentivised ReviewNo
Return Claim MadeNo
JGO

JGOSydney, NSW

  • 2 reviews

Ordered online Contact lenses- 7-9 business days to deliver!

published

Ordered contact lenses was expecting 3 days to deliver. Only after purchasing does an email come out saying 7-9 business days to deliver.
That’s a long time.
(Should have ordered through the shop as it only takes 3 days. My mistake)

And of course these lenses are over priced even as a Bupa member.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Vintage

VintageWide Bay-Burnett, QLD

  • 2 reviews

Not happy

published

Small range of light glass frames
Unhappy with reading of fine print and being told to hold reading matter and lowering music on piano in only certain positions. In this day and age this is a nonsense. Pianos have a lid with built in stand, impossible to always have a perfect position. Range is too limited in lenses for fine print.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Andrew79

Andrew79South East Queensland, QLD

  • 2 reviews
  • Verified customer

Good Service

published

Attended the Bupa Optical Store - Chermside. I have Choice extras got $260 back plus $50 discount on frames. I checked the frames out online before hand and the price offered by Bupa Optical was very competitive. The customer consultant was extremely knowledgeable and very patient. The optometrist was polite. I can't fault his explanations. Overall a great first experience. Do your homework online beforehand to get an idea on price. Very happy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Roger D Roberts

Roger D RobertsSouth Australia, Australia

Faulty

published
Incentivised ReviewNo
Return Claim MadeNo
Catdog

CatdogSydney

  • 5 reviews
  • 5 likes

POOR SERVICE

published
Incentivised ReviewNo
Return Claim MadeNo
Lily H.

Lily H.Metropolitan Adelaide, SA

  • 5 reviews
  • 2 likes

Yay for Bupa

published

I have Bupa private health insurance and was so happy to only pay a fractional amount for my new prescription glasses from the Bupa optical store in Carindale QLD. Same with my partner, he has prescription glasses AND sunglasses. All were delivered within the 10 day turnaround advised (closer to one week). The lady in the store was so amazing and friendly, she did not mind spending an extended time with us as we made the hard decision of which frames to choose! Thanks Bupa :)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Wasted time and dollars.

published
Ricky R

Ricky RNSW, 2282

  • 3 reviews
  • 1 like
  • Verified customer

Contact Lenses ordered online

published

Ordered contact lenses online, they were delivered within 48 hours direct from Johnson & Johnson Australia. Significant discount as a Bupa Member and was able to claim the entire amount back on my Bupa Gold Extras which was also painless and repaid within 12 hours.
The only thing they could do to improve would be to provide a guaranteed rush dispatch. they did this anyway, but the website says 7 days and when you forget to reorder it would be nice to have a guaranteed service. Also would be awesome if the website would allow you to process the Bupa claim at the time of ordering.

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Bad services

published

Bought a pair of glasses last year and tried to re-used for new prescription, the sales person said ok. Pit the charges for lens only with minimum gap payment.....however, got a ball 2 weeks later claimed the frame broken by the lab, asked if I want a new pair or re-used another old frame. When I asked whether I can get compensation, over the phone yes, but not in the store. Yes I spoke to the same person but out of sudden, she forgot about it.
I don't want to argue but pretty sure I am not going back but look for individual store.

Mr. R

Mr. RBrisbane

Opening hours are a joke.

published

Arrived 5 minutes before close and the place was a ghost town. Would advise to call ahead, or go to another optometrist.

Personalexperience

PersonalexperienceSydney, NSW

  • 4 reviews
  • 4 likes

Bupa Optical Sydney -not trustworthy Sales Person

published
Stomper.

Stomper.Adelaide

Disappointed.

published

not as comprehensive test as I have experienced due to not having the same equipment although more than pleased with the optician. When it came to frame selection I was surprised on the small range to chose from , nothing like "wall to wall "selection in other optometrists and I left with the suggestion to return in "two to three weeks" when more frames are expected..

Annie

AnnieAdelaide, Sa

  • 2 reviews
  • 2 likes

Bupa Optical Marion Sa - Untrained staff

published
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Questions & Answers

Peekay

Peekayasked

Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.

1 answer
Fired Up
Fired Up

Has nothing to do with the specific store.
Then simply go elsewhere

Roger D R.

Roger D R.asked

Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$

No answers

Get an answer from our members and Bupa representatives

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