1 photo
Bupa Optical
2.7 from 34 reviews · View Statistics
Listing monitored by Bupa

Reviews

  • Product Quality
    3.7 (14)
  • Return Claim MadeYes (2) · No (16)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Laura
LauraGreater Melbourne (Metropolitan), VIC
  • 16 reviews
  • 3 likes
  • Verified

Brilliant customer service & great products to select

published

I am normally an OPSM customer who's service I feel has dropped significantly. I went online to look for products, then in store and they did not have frames for me to try on.

So I went to BUPA store in Doncaster, frame range was great and staff were exceptional. Purchased on the spot, and got to use my HCF private insurance - which I wasn't sure I would be allowed, given it was a BUPA store.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Julie
JulieMetropolitan Adelaide, SA
  • 3 reviews

Terrible experience

published
Incentivised Review No
Return Claim MadeNo
Bupa
Kristina E.BupaSend a private message
Julie
Julie
Similar opinion? Write a review on ProductReview.com.au!
Charley
CharleyMetropolitan Adelaide, SA
  • 20 reviews
  • 11 likes

Very frustrating experience

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Charley
Charley

Bupa Optical know all about my complaint; there is no need to let them know again. I just expected a lot more from my own health fund.

Bupa
Amelia C.BupaSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Not informing customer who has an appointment that the store was close.

published

I arrived at the Bupa Optical Mornington store with my appointment time and the store was close. Ive tried to contact them and no one can answer me. I travel a long way just to come here in a rainy day. Such a waste of time and effort. Bad service.

  • Thumbnail
  • Thumbnail
Incentivised Review No
Bupa
Amelia C.BupaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Optical Retailers

Find out how Bupa Optical compares to other Optical Retailers

Know better, choose better.

Compare all
Tiler
TilerBrisbane
  • 3 reviews
  • 4 likes

Very long shipping time

published

Ordered contact lenses that should be delivered within 2 weeks according shipping time provided on the order confirmation. I did choose Bupa especially for the short lead time. Other providers promised to deliver within 3-4 weeks. Today contacted Bupa regarding my order as 2 weeks already passed, and they advised that shipping time is 4-6 weeks. Why that information wasn't disclosed before submitting the order? Very bad service.

Incentivised Review No
Return Claim MadeNo
Bupa
Viv Y.BupaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Anthony
Anthony Central Queensland, QLD

Need to have deep pockets for Bupa even with membership

published

Went in the garden city today to get a pair of sunnies and reading glasses ,
I picked out to pairs cost was 320$ , then had to pay an extra cost for prescription lenses , extra cost for polarised the total came 425 $ AFTER they took off my 260$ membership ,
most optical shops include the prescription lenses in the frame cost but not bupa , will be considering Changing health funds as this was one of the main reasons I joined Bupa ,

should be ashamed of yourselves strait up Robbery

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Bupa
Viv Y.BupaSend a private message
Anthony
Anthony
Similar opinion? Write a review on ProductReview.com.au!
Disappointed QLD
Disappointed QLDSouth East Queensland, QLD

Would give negative stars if I could

published
Incentivised Review No
Bupa
Kristina E.BupaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Qianyun M.
Qianyun M.Sydney, NSW

Fast delivery of contact lenses

published

I ordered twice. The delivery of contact lenses is really fast. Bupa member can get 20% off, so the price is competitive. Highly recommend buying contact lenses from Bupa Optical.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Bupa
Jordan B.BupaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Paul
PaulSouth East Queensland, QLD

Good service with excellent people, especially Nadia!

published

Even though it took a few weeks between my eye exam and picking up my glasses I'm very happy with the final product. Friendly service from Nadia, refreshing for a normally chilly health insurance company. There were too many choices in frames, but that's good, right? I paid a premium price for frames and lenses, especially the lens extras, but am otherwise happy enough with the outcome and, again, Nadia made the experience much less painful - please give the gal a raise!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Bupa
Jordan B.BupaSend a private message
Paul
Paul
Bupa
Jordan B.BupaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Optical Retailers

Find out how Bupa Optical compares to other Optical Retailers

Know better, choose better.

Compare all
Rora
RoraGreater Melbourne (Outer), VIC
  • 11 reviews
  • 4 likes
  • Verified

Poor service

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Bupa
Kristina E.BupaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Carole Withington
Carole WithingtonSouth East Queensland, QLD

Disgruntled

published

Prices have increased top insurance but out of pocket amount rediculous amount is insurance worth it anymore disappointed. Multi lenses overpriced

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Andrew O
Andrew OSouth East Queensland, QLD
  • 3 reviews

I am a first time customer and Bupa Optical have been the only Optometrist to get my prescription 100% perfect.

published

Good service, quality, and value. We were treated respectfully and professionally in a relaxed atmosphere. There was a good range to select from with modern styling and comfortable fitting frames.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Optical Retailers

Find out how Bupa Optical compares to other Optical Retailers

Know better, choose better.

Compare all
dai d.
dai d.Sydney, NSW
  • 3 reviews
  • 1 like

Worst customer service and unprofessional staffs

published

customer service is the worst, staffs are not professional. find your self a better optical shop elsewhere. Even if you are with Bupa, they may not give u the best saving option as they charge extra on the same lenses.so its like u get quoted more and claimed more, out of pocket amt may still be higher compare to other places.

Product Quality
2/5
Incentivised Review No
Bupa
Cody A.BupaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Va C
Va C
  • 2 reviews
  • 1 like

Perfect service

published

2 day delivery for contact lenses, even amongst this covid lockdown craziness. Prices are cheaper than anywhere else too. Highly recommend the online store to anyone. Thank you so much bupa optical!!

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Leo H.
Leo H.
  • 2 reviews

Items will be never received

published

Do not purchase online from bupa optical!!!
I bought contact lenses from bupa optical, but I never received them. Even though I received the confirmed emails and they already charged me money, they did not send me the items. After 3 weeks waiting, I contact bupa optical and I was told that my orders were cancelled. If I did not ask them, they would send me nothing and keep my money in their own pocket.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Drew
Drewasked

Hi..I just bought a pair of prescription glasses from Vision Direct online, I do have optical extras with Bupa.I did not read the fine print regarding Progressive lenses, and that is on me.My question is can I still claim for the frames ?

1 answer
Bupa
Amelia C.BupaSend a private message
Peekay
Peekayasked

Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.

1 answer
Fired Up
Fired Up

Has nothing to do with the specific store.
Then simply go elsewhere

Roger D R.
Roger D R.asked

Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$

No answers

Get an answer from our members and Bupa representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.