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Bupa Optical
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- 16 reviews
- 3 likes
- Verified
Brilliant customer service & great products to select
I am normally an OPSM customer who's service I feel has dropped significantly. I went online to look for products, then in store and they did not have frames for me to try on.
So I went to BUPA store in Doncaster, frame range was great and staff were exceptional. Purchased on the spot, and got to use my HCF private insurance - which I wasn't sure I would be allowed, given it was a BUPA store.
- 3 reviews
Terrible experience
I phoned a couple of days prior to confirm my 12pm appt with Marion Bupa Optical only to be told it had been made for 2pm and the '1' must have been left off the time however they could fit me in at 12.30pm. I had to wait 25 minutes for my appt and when I finally tried my glasses on I could see better without them. I've spoken to the manager today and she has advised me that there was an error made with the prescription and was adamant I was only kept waiting 8 minutes for my appt and not 25 minutes, she repeated this a number of times and mad...
Read moree me feel like a liar. There was no apology made to me. I asked her when my glasses would be ready ( it's been nearly a week since my appt) and her reply was 'you'll receive a text when they're ready). I'm appalled at the service (or lack of) that I have received at Marion Bupa Optical and would NEVER go back there again.Thank you for your response Kristina but unfortunately the manager of Bupa Optical Marion SA (Jenna) made it quite clear to me that she couldn't care less if I put in a complaint. This manager's behav...
Read moreiour towards customers is not a good look for the Bupa name.- 20 reviews
- 11 likes
Very frustrating experience
I went to Bupa Optical in Unley late last year after moving into the area, but now I am regretting my choice of optical stores. After picking up my reading glasses the first time, I noticed later on that day that the left lens was chipped. I took them back and they offered to replace the faulty lens at no cost which of course they should have. Well, when I picked up my reading glasses for the second time last Thursday night, my immediate thought was that the left lens wasn't correct. I just dismissed it because I had spent all day staring at my...
Read more computer at work using my old reading glasses. I sent an email to Bupa Optical later on because I still wasn't sure but articles on the Internet stated that if your vision is blurry when wearing new glasses, you just have to get used to them. However, I saw an email from Bupa Optical today that said the left lens in my reading glasses is in fact the prescription for my distance vision. UNBELIEVABLE! No wonder my vision was slightly blurry when I tried to use them. Now the left lens is being made for the third time. They apologised but I paid $275 in out of pocket expenses and for that price I expected them to pay more attention.Bupa Optical know all about my complaint; there is no need to let them know again. I just expected a lot more from my own health fund.
Hi Charley,
I can understand your concerns, though we’re not able to lend a hand beyond sharing your feedback with the team at Bupa Optical Unley as our health insurance complaints process differs to the one for providers. ...
Read more If there’s anything further you’d like to share with us about this experience, please feel free to send us a private message on Facebook (http://ms.spr.ly/BupaAustraliaPM ) and we’ll pass any relevant details on to the team. Here if you need, AmeliaNot informing customer who has an appointment that the store was close.
I arrived at the Bupa Optical Mornington store with my appointment time and the store was close. Ive tried to contact them and no one can answer me. I travel a long way just to come here in a rainy day. Such a waste of time and effort. Bad service.
Hi Mildred,
I can appreciate your frustration, especially after making the trip only to find out the store was closed. Rest assured, I’ve passed your concerns on to the team at Bupa Optical Morningto...
Read moren to be taken on board. With the current COVID-19 outbreak causing widespread community transmission, we’re experiencing shortages on staff at some of our stores, though you should be kept informed if there needs to be any change to your appointment.Find out how Bupa Optical compares to other Optical Retailers
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- 3 reviews
- 4 likes
Very long shipping time
Ordered contact lenses that should be delivered within 2 weeks according shipping time provided on the order confirmation. I did choose Bupa especially for the short lead time. Other providers promised to deliver within 3-4 weeks. Today contacted Bupa regarding my order as 2 weeks already passed, and they advised that shipping time is 4-6 weeks. Why that information wasn't disclosed before submitting the order? Very bad service.
Hey Tiler,
We understand wanting to get your contact lenses as soon as possible and that an unexpected delay can be frustrating. There’ll always be a general shipping time, but this may change depending on certain circumstances and factors....
Read more I’d be happy to have any further feedback sent through to our Optical team if you’d like to share more details about this via a Facebook private message (http://m.me/BupaOpticalAustralia). Here to help, VivNeed to have deep pockets for Bupa even with membership
Went in the garden city today to get a pair of sunnies and reading glasses ,
I picked out to pairs cost was 320$ , then had to pay an extra cost for prescription lenses , extra cost for polarised the total came 425 $ AFTER they took off my 260$ membership ,
most optical shops include the prescription lenses in the frame cost but not bupa , will be considering Changing health funds as this was one of the main reasons I joined Bupa ,
should be ashamed of yourselves strait up Robbery
Good afternoon, Anthony.
We appreciate you sharing your thoughts and feedback with us. While the benefits you receive will be based on the item numbers billed and the level of cover you hold, we also...
Read more have Bupa member discounts available. You’re welcome to find out more about this here: https://bupaoptical.bupa.com.au/pages/bupa-member-savings-terms-and-conditions.That was after the bupa members discounts and these weren’t even top brands of glasses available in store , you need to look after your members better and stop thinking about your maximum profit that ...
Read moreyou can pocket off them , maybe include all costs in the actual frames and add them on after you made a decision,Would give negative stars if I could
My wife and I (both Bupa members on the second highest levels of cover) attended the Chermside QLD Bupa Optical store today Saturday 01 May 2021 (from approximately 02:50pm).
While in the store my Wife and I were completely ignored by all free staff members (but particularly by Katherine) for approximately half an hour while numerous other customers who entered the store after us were greeted and offered assitance
Katherine also she made snide and disrespectful comments and gestures to other staff members which were directed at both myself an...
Read mored my wife, presumably because we had the audacity to wear casual clothing on a weekend? When we eventually decided on a pair of glasses (without any assistance from staff), we then stood at the counter for a significant period, while Katherine and the other staff members (who were just sitting down not doing anything) completely ignored us. Eventually my Wife and I had to call the store phone twice while standing at the counter to get anyone in the store to even acknowledge our presence.Good morning,
It’s tough to hear about your experience at Bupa Optical Chermside on the weekend, and I wish to pass on my condolences to both yourself and your wife during what I can only imagine wo...
Read moreuld be an extremely difficult time. This isn’t the service you should expect when visiting a Bupa Optical store, and I’ve passed this feedback through to the Chermside team to look into further.Fast delivery of contact lenses
I ordered twice. The delivery of contact lenses is really fast. Bupa member can get 20% off, so the price is competitive. Highly recommend buying contact lenses from Bupa Optical.
Hey Qianyun,
Thanks for taking the time to pass on this great feedback around the swift delivery of your contact lenses. ...
Read more Take care, JordanGood service with excellent people, especially Nadia!
Even though it took a few weeks between my eye exam and picking up my glasses I'm very happy with the final product. Friendly service from Nadia, refreshing for a normally chilly health insurance company. There were too many choices in frames, but that's good, right? I paid a premium price for frames and lenses, especially the lens extras, but am otherwise happy enough with the outcome and, again, Nadia made the experience much less painful - please give the gal a raise!
Hey Paul,
It’s great to hear about your experience with our Bupa Optical team, and particularly with Nadia. I’d love to pass on your kind words so Nadia can get the recognition that she deserves. If ...
Read moreyou’re willing, simply let us know which store this relates to, and I’ll take it from there.Hello Jordan, she works at Pacific Fair and she and her teammates deserve recognition. Jordan, have you ever walked into a store where everybody that works there gives off a negative vibe, ie some Woo...
Read morelies'? Well, BUPA Optical at Pacific Fair isn't like that. I reckon management has something to do with that and they probably deserve recognition too.Thanks for that, Paul.
It sounds like the whole team have provided an excellent experience, so I’ve passed this onto them and their management group. I’m sure this will put a big smile on their faces leading into Christmas. ...
Read more Take care, JordanFind out how Bupa Optical compares to other Optical Retailers
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- 11 reviews
- 4 likes
- Verified
Poor service
On 18 March 2020 I purchased a pair of mutli-focal glasses for the first time from the Doncaster Bupa Optical store. In previous years I have always gone to Spec Savers. I decided that; as I was getting my first pair of multi-focal glasses I would give Bupa a go. What a BIG mistake!!
The woman that served me was passively obnoxious and to get me to spend MORE on frames told me that the frames didn’t look good and that I should get a more expensive pair (emotive rubbish!!) when I was resolute about the frames I was purchasing she told me that t...
Read morehey looked ok!! What rubbish retail behavior to increase her sales!! I was required to pay the out of pocket expenses at the initial appointment and that they would 'assist me to make a claim from Bupa" at time of pick up. What if Bupa wouldnt pay their portion? I would have been out of pcoket by over $500. During the lockdown my frames became loose, they fell off my face while bending over and before I could grab them my puppy accidentally stood on them. This bent the hinge on the arm of my frames and has resulted in my frames being lopped sided. When the store reopened from lockdown, I took the glasses in and the woman that sold me the glasses tried to repair them, she missed that they were bent at the hinge and tightened the earpiece/templetip.Good afternoon, Rora.
It’s tough to hear your experience with Bupa Optical Doncaster, as we always aim to provide excellent customer service on every interaction. ...
Read more I’ve passed your feedback on to the team, and they’ve advised that they’ve attempted to get in contact with you this morning. I’d recommend reaching out to the store directly through the contact methods here: https://bupaoptical.bupa.com.au/pages/bupa-optical-doncaster If you’ve got any further feedback you’d like me to pass on, please send us a private message through Facebook (http://m.me/BupaAustralia), along with your full name and preferred contact number. Here when you need, KristinaDisgruntled
Prices have increased top insurance but out of pocket amount rediculous amount is insurance worth it anymore disappointed. Multi lenses overpriced
- 3 reviews
I am a first time customer and Bupa Optical have been the only Optometrist to get my prescription 100% perfect.
Good service, quality, and value. We were treated respectfully and professionally in a relaxed atmosphere. There was a good range to select from with modern styling and comfortable fitting frames.
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- 3 reviews
- 1 like
Worst customer service and unprofessional staffs
customer service is the worst, staffs are not professional. find your self a better optical shop elsewhere. Even if you are with Bupa, they may not give u the best saving option as they charge extra on the same lenses.so its like u get quoted more and claimed more, out of pocket amt may still be higher compare to other places.
Hi Dai,
It’s tough to hear you’ve had this experience, as we aim to provide great customer service every time you contact us. I’d really like to opportunity to provide your feedback, I’ll just need some more information to get started. ...
Read more If you’d be willing to send through a Facebook private message (http://m.me/BupaAustralia) with your membership number, full name and date of birth, along with some more information on your experience, I can take it from there. Speak with you soon, Cody- 2 reviews
- 1 like
Perfect service
2 day delivery for contact lenses, even amongst this covid lockdown craziness. Prices are cheaper than anywhere else too. Highly recommend the online store to anyone. Thank you so much bupa optical!!
- 2 reviews
Items will be never received
Do not purchase online from bupa optical!!!
I bought contact lenses from bupa optical, but I never received them. Even though I received the confirmed emails and they already charged me money, they did not send me the items. After 3 weeks waiting, I contact bupa optical and I was told that my orders were cancelled. If I did not ask them, they would send me nothing and keep my money in their own pocket.
Questions & Answers
Hi..I just bought a pair of prescription glasses from Vision Direct online, I do have optical extras with Bupa.I did not read the fine print regarding Progressive lenses, and that is on me.My question is can I still claim for the frames ?
Hi Drew,
Provided Vision Direct have given you an item number for the frames you’ve purchased, you should be able to make a claim. If you’d like to be sure, you’re welcome to send us a private messag...
Read moree on Facebook (http://ms.spr.ly/BupaAustraliaPM ) with your full name, date of birth and membership number, as well as the item numbers on your invoice.Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.
Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$
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Hi Julie,
It’s disappointing to hear your experience with the team at Bupa Optical Marion, and I’ve made sure to share this feedback with them directly....
Read more If there’s anything you’d like to add, please feel free to send us a Facebook private message (http://ms.spr.ly/BupaAustraliaPM ) with your full name and any further information you’d like to provide, and we’ll ensure it’s passed on. Warm regards, Kristina