Bupa Optical

My husband and I update our glasses every year at Bupa, Castle Towers. Once again we just received a very professional and thorough eye examination from Michael. We also received great service again from Gloria. She is great helping us selecting and ordering the glasses. Their attention to detail was excellent with exceptional customer service.… Read more

The glasses were ready in less than one week, much earlier than we expected. Thank you Michael and Gloria for a great customer service we always receive.

After the initial good service I had to have my glasses sent back 3 times because I couldn’t see through the reading area. They made me feel like it was my fault or a faulty prescription. Each time they measured I had to look in a different area on their faces. Received a refund in the end. Would never return or recommend.

Happy client! – I purchased a pair of designer glass frames from Camberwell. I had attended the store a couple of times (I wanted my partner see them on me in person). Over the two points of contact, I spoke with three different staff members and was impressed by the customer service provided by each staff member. I was able to make a claim despite been insured… Read more

with another insurer. I’ve been unable to adjust to various multifocal lenses and elected to use a previously used independent optometrist. Will definitely use them again and my partner has single vision glasses and they will use Bupa for their next glasses.

Great, sustained advice – Cairns Central, in particular the nice lady Jolina has provided me with pin point optomitry accuracy and great advice, I can recommend. 5 stars

Superb customer service – I went to Bupa Optical in Werribee to look for some eyeglasses that I saw from their website. The manager there, Manusha, oh she is amazing!. Her customer service is superb! She tried her best to look for eyeglasses that I need , and gave some options as well since what I really want is not in their store. I was really happy when I left the store.

I have private health cover with Bupa, however optical isn’t covered. I attended the local Bupa optical for prescription safety glasses and was quoted $750. I went to Bupas competition (Specsavers) and paid $299. The bulk of the quote was the lenses, the frames were $190. If I did have optical cover, I’d get a 60% discount which would bring down… Read more

more in line with Specsavers. Maybe it’s time to ditch American owned Bupa, grubby business tactics. I should add I have no issue with the service, only the extortion from Bupa from our fees to the cost of glasses.

BUPA OPTICAL KNOX CITY, SUCKS! – Bupa Optical at Knox City is terrible for service, especially if you need a store manager to make the final decision, as he is rarely ever there. usually they have 2 women there who are just glorified receptionists. But it's the store manger who does everything important, like alter frames to sit on your face better, decide if they have to replace… Read more

lenses or frames, authorise a refund or exhange, you know all the normal store manager stuff.

But there store manager at that location is rarely there, and the 2 women cannot make any decisions without his approval, but he is never their to give approvals.

really bad service for a brand name like Bupa.

Bait and switch - nothing more, nothing less – OK long saga. Starts with an email offering me a discount on designer glasses, cool I'll check it out. So I find branded frames that one would expect to be a designer range … of course not at BUPA. Oh no, the designer range is special. Now the coupon said a discount on any over $200. The designer range starts at $500, so the first bit of… Read more

misleading marketing. So I abandoned that plan and wanted to use a $50 voucher they'd sent me as well. So I just needed these for reading the PC screen late at night. To that end, I can't see them, the computer doesn't care and no one else sees them. This meant I could go for the cheapest that fitted. I go to the rack that says “From $150 including single vision lenses”. I find a nice pair with a sticker that says $150. Furthermore, I go to order and things go bad. First up they try to upsell on a whole range of extras that more than double the price, NO, THANKS. Then I go to pay, what I expected was $150 less my $50 coupon … oh NO, not in BUPA maths. The $150 frames become $50 member price and then there is a special grind charge of $150 … WTH. I did not ask for or was never offered any special grind and to this day have no idea what it means. I fought with BUPA and threatened to take them to FT, they refunded the overcharge. However, they refuse to speak tome and refuse to take ownership of what is clearly a bait and switch practice. Outcome 1) I will raise this with FT and hopefully the ACCC can look into them. 2) I will NEVER go to BUPA optical again. 3) I recommend you go to spec savers or others, remarkably $149 glasses are $149 … it'll never catch on.

BUPA are nothing more than money grubbing machine no longer interested in member welfare. I've been with them here and overseas for over 25 yrs and this is how they treat loyalty.

5 stars doesnt seem enough. Today I visited BUPA at Chermside as I have not been happy with my new frames. Claudia served me this time Her knowledge and skills of many years of providing optical customer service was greatly appreciated. First Claudia readjusted the frames I had purchased just 4 wks ago. This being the second time I have been back… Read more

because the frames were not sitting quite right. After wearing the adjusted frames around the centre for an hour, back I go to the store. Claudia offered to change the frames as per the purchase conditions. I was so pleased with the process and service provided to find a better suited frame. Thank you Claudia for your knowledge and patients today. I feel much more comfortable with the new frames and cannot wait to get them.

Highly recommended Bupa Optical Rouse Hill – Recently completed an eye test and purchased glasses from Bupa Optical Rouse hill and couldn’t have been more impressed with the customer service received from Michelle. Her knowledge of the products was high and making it a seamless process from start to finish. I will return to Bupa optical and recommend my family and friends to attend off the back of the service provided by Michelle and the team

They fixed my glasses after another optical store couldn't – I took my broken glasses in looking for similar frames - hoping to use the lenses. But they looked at the frames and said they could fix them. They did this, for a very reasonable price. I was chuffed.

Warning: Overpriced and Not Caring – I got a quote at BUPA Optical Marion S.A. to have a prescription put into the left lens of my Oakley sunglasses. The estimate was $90 and 'it can definitely be done'. I had my eye tests and then was told that 1 prescription lens can't be done. I was told that the person who provided the quote was a trainee, and even though she had checked with… Read more

several other staff before giving me the quote, it was wrong. I got an email later that day from the trainee saying the cost for 2 prescription lenses would be $540 (using my frames). Several days later I sent an email directed to the store manager, asking for a price of a complete new pair of prescription glasses (ie not using my frames) and using Oakley's Prism Tungsten Polarised lenses. The quote was $700, not even close to the direct purchase price of $603 from Oakley's website. So no BUPA 'bulk purchase' price or customer care. And it was not the manager of the store who sent me the new quote; it was the trainee. Goodbye BUPA Optical Marion S.A.

Extremely overpriced – I thought as a BUPA member (with top extras) it would have been better value to use bupa optical but I was wrong. We usually get 2 pairs of glasses at specsavers for less than1/2 the price I paid for 1 pair at Bupa optical without the extras i would usually get like polarisation. The glasses I choose were $280 at bupa optical but are advertised at… Read more

many other places onlne for less than $140. When i picked up my glasses the girl who was serving was unable to fit my glasses and then became frustrated with me. The optometrist was very good but overall not a good experience and I will not be returning to Bupa optical.

Excellent Service, Bupa Optical Miranda – I had my eyes checked 2 weeks ago by optometrist at optical with green logo. The optum was nice guy but the sales staff was horrible. she was impatient and rude as as she rushed me and pressured me so she can make the sale without even care about which frame n lenses i need. So i asked for my prescription printed and out the store. I decided to… Read more

go to Westfield Miranda and went in to Bupa Optical. Was greeted by a friendly staff, She was Amazing! As this is my firts pair of glasses, I asked her questions after questions, everything about glasses, my prescription, difference technology used in lenses, Multifocals, .. her knowledge really make you feel you know you’re at the right place. And She also patiently answered all my queries with lots of care without trying to rush and pressure me to get the glasses from the store. I finally decided to get Multifocal 515 Spectrum with Shamir Glacier Coat from Bupa Optical. Still trying getting used to this multifocal lenses, so far so good ! Thanks Siri ..!

When you have to take your new reading glasses off to read – I'm pretty sure that's not how reading glasses are supposed to work. Was told to take them home and see if I could get my eyes "used to them" for at least 48 hours before I could say they were no good. My 12yr old pair are still better after I returned for a retest and new prescription. At least this retest and change of prescription was offered… Read more

free of charge. Both exams were rushed and when I said I couldn't tell which slide was better, the optometrist kept saying that it doesn't matter and they would just guess. I strongly suggest a second opinion rather than going with Bupa Optical on faith. The sales and counter staff were lovely though, props to them.

The customer service at Bupa optical camberwell is horrible – Ordered my contact lenses on 6 September and went to check whether the order was received on 3 Oct. i understand it is a custom order but it has been 4 weeks. The lady at the counter was so rude when I gave her my name as she couldnt understand the name which is chinese. She took 30 mins to search all the drawers and in the end she got a… Read more

colleague to help who then informed me my order was not in yet. She wasted 30 mins searching instead of first ensuring the order was in.

Brilliant customer service & great products to select – I am normally an OPSM customer who's service I feel has dropped significantly. I went online to look for products, then in store and they did not have frames for me to try on. So I went to BUPA store in Doncaster, frame range was great and staff were exceptional. Purchased on the spot, and got to use my HCF private insurance - which I wasn't sure I would be allowed, given it was a BUPA store.

Terrible experience – I phoned a couple of days prior to confirm my 12pm appt with Marion Bupa Optical only to be told it had been made for 2pm and the '1' must have been left off the time however they could fit me in at 12.30pm. I had to wait 25 minutes for my appt and when I finally tried my glasses on I could see better without them. I've spoken to the manager today… Read more

and she has advised me that there was an error made with the prescription and was adamant I was only kept waiting 8 minutes for my appt and not 25 minutes, she repeated this a number of times and made me feel like a liar. There was no apology made to me. I asked her when my glasses would be ready ( it's been nearly a week since my appt) and her reply was 'you'll receive a text when they're ready). I'm appalled at the service (or lack of) that I have received at Marion Bupa Optical and would NEVER go back there again.

Very long shipping time – Ordered contact lenses that should be delivered within 2 weeks according shipping time provided on the order confirmation. I did choose Bupa especially for the short lead time. Other providers promised to deliver within 3-4 weeks. Today contacted Bupa regarding my order as 2 weeks already passed, and they advised that shipping time is 4-6 weeks. Why that information wasn't disclosed before submitting the order? Very bad service.

Need to have deep pockets for Bupa even with membership – Went in the garden city today to get a pair of sunnies and reading glasses , I picked out to pairs cost was 320$ , then had to pay an extra cost for prescription lenses , extra cost for polarised the total came 425 $ AFTER they took off my 260$ membership , most optical shops include the prescription lenses in the frame cost but not bupa ,… Read more

will be considering Changing health funds as this was one of the main reasons I joined Bupa ,

should be ashamed of yourselves strait up Robbery

Would give negative stars if I could – My wife and I (both Bupa members on the second highest levels of cover) attended the Chermside QLD Bupa Optical store today Saturday 01 May 2021 (from approximately 02:50pm). While in the store my Wife and I were completely ignored by all free staff members (but particularly by Katherine) for approximately half an hour while numerous other… Read more

customers who entered the store after us were greeted and offered assitance

Katherine also she made snide and disrespectful comments and gestures to other staff members which were directed at both myself and my wife, presumably because we had the audacity to wear casual clothing on a weekend?

When we eventually decided on a pair of glasses (without any assistance from staff), we then stood at the counter for a significant period, while Katherine and the other staff members (who were just sitting down not doing anything) completely ignored us.

Eventually my Wife and I had to call the store phone twice while standing at the counter to get anyone in the store to even acknowledge our presence.

Eventually Jessica came over and assisted us (and as Jessica was busy while we were previously waiting for service, we do not have anything against her).

I am a Lawyer and my wife works for the Queensland Government so it is not as though we were unclean, rude or unruly in the store.

We went to Specsavers down the corridor right after and the experience was infinitely better (however we reluctantly came back eventually as my Wife wanted a specific pair of glasses).

My wife has recently had a miscarriage early this week and I decided to go get her some new glasses as our first trip out of the house to take her mind off of everytging. To be treated with such contempt and apathy by Katherine is incredibly disappointing and is making us question the value of our Bupa memberships.

There is a reason why this store has a 2.9 star review on google.

Fast delivery of contact lenses – I ordered twice. The delivery of contact lenses is really fast. Bupa member can get 20% off, so the price is competitive. Highly recommend buying contact lenses from Bupa Optical.  Show reply

Good service with excellent people, especially Nadia! – Even though it took a few weeks between my eye exam and picking up my glasses I'm very happy with the final product. Friendly service from Nadia, refreshing for a normally chilly health insurance company. There were too many choices in frames, but that's good, right? I paid a premium price for frames and lenses, especially the lens extras, but am… Read more ·  3

otherwise happy enough with the outcome and, again, Nadia made the experience much less painful - please give the gal a raise!

Poor service – On 18 March 2020 I purchased a pair of mutli-focal glasses for the first time from the Doncaster Bupa Optical store. In previous years I have always gone to Spec Savers. I decided that; as I was getting my first pair of multi-focal glasses I would give Bupa a go. What a BIG mistake!! The woman that served me was passively obnoxious and to get me… Read more

to spend MORE on frames told me that the frames didn’t look good and that I should get a more expensive pair (emotive rubbish!!) when I was resolute about the frames I was purchasing she told me that they looked ok!!

What rubbish retail behavior to increase her sales!! I was required to pay the out of pocket expenses at the initial appointment and that they would 'assist me to make a claim from Bupa" at time of pick up. What if Bupa wouldnt pay their portion? I would have been out of pcoket by over $500.

During the lockdown my frames became loose, they fell off my face while bending over and before I could grab them my puppy accidentally stood on them. This bent the hinge on the arm of my frames and has resulted in my frames being lopped sided.

When the store reopened from lockdown, I took the glasses in and the woman that sold me the glasses tried to repair them, she missed that they were bent at the hinge and tightened the earpiece/templetip.

This did not solve the problem so I phoned the store to enquire about the glasses being sent to the technician and the metal hinge realigned professionally then the store fitting them correctly again.

The same woman that served me answered the phone (she has a Asian accent and recognized my name when entering my details) she was pushy about me bringing the glasses back to the store. When I pressed about what they could do to fix the glasses she kept saying, just bring them back in. I am unsure if she lacked the ability to sufficiently explain in English or was just used to people doing as she instructed.

I phoned back a few days later and another staff member answered the phone. I explained the damage to my glasses and asked what could be done. She said that they were still under warranty and to bring them in. She told me that a new set of frames may be ordered.

I went into the store, spoke to the staff member, and was told to come back in 30 minutes when a staff member that had ‘EXPERIENCE’ repairing frames would return. Bupa staff are NOT trained frame technicians they are ONLY sales people that can make simple adjustments at time of fitting and do not have sufficient equipment/tools/training instore to do repairs.

I returned to the store 30 mins later and the Store Manager looked at the frames and attempted to adjust the hinge.

A few weeks on and the frames are still lopped sided. The service is appalling, what a waste of money and time. I am out of pocket $274 and the fund paid $290.

I also paid an an additional $40 for warranty.

Disgruntled – Prices have increased top insurance but out of pocket amount rediculous amount is insurance worth it anymore disappointed. Multi lenses overpriced

I am a first time customer and Bupa Optical have been the only Optometrist to get my prescription 100% perfect – Good service, quality, and value. We were treated respectfully and professionally in a relaxed atmosphere. There was a good range to select from with modern styling and comfortable fitting frames.

Worst customer service and unprofessional staffs – customer service is the worst, staffs are not professional. find your self a better optical shop elsewhere. Even if you are with Bupa, they may not give u the best saving option as they charge extra on the same lenses.so its like u get quoted more and claimed more, out of pocket amt may still be higher compare to other places.

Perfect service – 2 day delivery for contact lenses, even amongst this covid lockdown craziness. Prices are cheaper than anywhere else too. Highly recommend the online store to anyone. Thank you so much bupa optical!!

Items will be never received – Do not purchase online from bupa optical!!! I bought contact lenses from bupa optical, but I never received them. Even though I received the confirmed emails and they already charged me money, they did not send me the items. After 3 weeks waiting, I contact bupa optical and I was told that my orders were cancelled. If I did not ask them, they would send me nothing and keep my money in their own pocket.

Great customer service! – I've so far bought 3 pairs of glasses/sunglasses from BUPA optical at Garden City and haven't looked back! Their pricing is fair and all the staff there have been fantastic! Have recommended them to family, friends and coworkers

Worst Optical service – Ordered a prescription sunglasses at Bupa optical store Garden city Mount Gravatt supposed to deliver within two weeks. Called them after three weeks, tried to speak with the manager unfortunately he is not available and they can’t guarantee to deliver even after 4 weeks which is next Friday. Thinking to moving out of Bupa private insurance. Paying nearly $ 380/ months for premium.

Ordered online Contact lenses- 7-9 business days to deliver! – Ordered contact lenses was expecting 3 days to deliver. Only after purchasing does an email come out saying 7-9 business days to deliver. That’s a long time. (Should have ordered through the shop as it only takes 3 days. My mistake) And of course these lenses are over priced even as a Bupa member.

Not happy – Small range of light glass frames Unhappy with reading of fine print and being told to hold reading matter and lowering music on piano in only certain positions. In this day and age this is a nonsense. Pianos have a lid with built in stand, impossible to always have a perfect position. Range is too limited in lenses for fine print.

Good Service – Attended the Bupa Optical Store - Chermside. I have Choice extras got $260 back plus $50 discount on frames. I checked the frames out online before hand and the price offered by Bupa Optical was very competitive. The customer consultant was extremely knowledgeable and very patient. The optometrist was polite. I can't fault his explanations. Overall a great first experience. Do your homework online beforehand to get an idea on price. Very happy