Bupa Optical

Ordered a prescription sunglasses at Bupa optical store Garden city Mount Gravatt supposed to deliver within two weeks. Called them after three weeks, tried to speak with the manager unfortunately he is not available and they can’t guarantee to deliver even after 4 weeks which is next Friday. Thinking to moving out of Bupa private insurance. Paying nearly $ 380/ months for premium.

Ordered contact lenses was expecting 3 days to deliver. Only after purchasing does an email come out saying 7-9 business days to deliver.
That’s a long time.
(Should have ordered through the shop as it only takes 3 days. My mistake)

And of course these lenses are over priced even as a Bupa member.

Small range of light glass frames
Unhappy with reading of fine print and being told to hold reading matter and lowering music on piano in only certain positions. In this day and age this is a nonsense. Pianos have a lid with built in stand, impossible to always have a perfect position. Range is too limited in lenses for fine print.

Attended the Bupa Optical Store - Chermside. I have Choice extras got $260 back plus $50 discount on frames. I checked the frames out online before hand and the price offered by Bupa Optical was very competitive. The customer consultant was extremely knowledgeable and very patient. The optometrist was polite. I can't fault his explanations. Overall a great first experience. Do your homework online beforehand to get an idea on price. Very happy

I have Bupa private health insurance and was so happy to only pay a fractional amount for my new prescription glasses from the Bupa optical store in Carindale QLD. Same with my partner, he has prescription glasses AND sunglasses. All were delivered within the 10 day turnaround advised (closer to one week). The lady in the store was so amazing and friendly, she did not mind spending an extended time with us as we made the hard decision of which frames to choose! Thanks Bupa :)

Ordered contact lenses online, they were delivered within 48 hours direct from Johnson & Johnson Australia. Significant discount as a Bupa Member and was able to claim the entire amount back on my Bupa Gold Extras which was also painless and repaid within 12 hours.
The only thing they could do to improve would be to provide a guaranteed rush dispatch. they did this anyway, but the website says 7 days and when you forget to reorder it would be nice to have a guaranteed service. Also would be awesome if the website would allow you to process the Bupa claim at the time of ordering.

Bought a pair of glasses last year and tried to re-used for new prescription, the sales person said ok. Pit the charges for lens only with minimum gap payment.....however, got a ball 2 weeks later claimed the frame broken by the lab, asked if I want a new pair or re-used another old frame. When I asked whether I can get compensation, over the phone yes, but not in the store. Yes I spoke to the same person but out of sudden, she forgot about it.
I don't want to argue but pretty sure I am not going back but look for individual store.

Arrived 5 minutes before close and the place was a ghost town. Would advise to call ahead, or go to another optometrist.

not as comprehensive test as I have experienced due to not having the same equipment although more than pleased with the optician. When it came to frame selection I was surprised on the small range to chose from , nothing like "wall to wall "selection in other optometrists and I left with the suggestion to return in "two to three weeks" when more frames are expected..

Service great product no. Got my script incredible wrong but kept saying I would get used to it - clearer vision when not wearing my Bupa Glasses and old script 100 X better. Too much focus on up sell of lenses that giving what was requested.

Had to update my prescription multi-focals after 2 years. Visited Bupa Optical in Castle Towers, Castle Hill where I was greeted promptly by the Manager, Donna. Saw the onsite optometrist who confirmed what I already knew...slightly higher prescription needed. Donna then helped me select the frames and did all the measuring and marking of lens details etc. New glasses were ready within a week and I'm very happy with them. Pleased to recommend Bupa Optical, Castle Towers...a very pleasant experience.

I need to update my glasses and get an eye test recently and found some great TAG frameless glasses at BUPA Optical Chermside. I received professional service and assistance from the staff in selecting the glasses. The eye test was also the best and most professional I had experienced and that is really saying something after 28 years of wearing glasses. Their attention to detail was excellent and customer service exceptional. The glasses were ordered and arrived complete, earlier than expected and were perfectly presented. Thank you Bupa Optical Chermside for a wonderful product and a great customer service experience.

I think I get good prices at the Bupa Optical stores because I also belong to the Bupa Health Fund, but beside this I just received a very patient and thorough eye examination (from Patrick) to get some reading glasses just right. Not only this but because I only paid for new lenses a bit over 2 months ago they are replacing both lenses free of charge.