Bupa Optical

I am normally an OPSM customer who's service I feel has dropped significantly. I went online to look for products, then in store and they did not have frames for me to try on.

So I went to BUPA store in Doncaster, frame range was great and staff were exceptional. Purchased on the spot, and got to use my HCF private insurance - which I wasn't sure I would be allowed, given it was a BUPA store.

I phoned a couple of days prior to confirm my 12pm appt with Marion Bupa Optical only to be told it had been made for 2pm and the '1' must have been left off the time however they could fit me in at 12.30pm. I had to wait 25 minutes for my appt and when I finally tried my glasses on I could see better without them. I've spoken to the manager today and she has advised me that there was an error made with the prescription and was adamant I was only kept waiting 8 minutes for my appt and not 25 minutes, she repeated this a number of times and mad...

I went to Bupa Optical in Unley late last year after moving into the area, but now I am regretting my choice of optical stores. After picking up my reading glasses the first time, I noticed later on that day that the left lens was chipped. I took them back and they offered to replace the faulty lens at no cost which of course they should have. Well, when I picked up my reading glasses for the second time last Thursday night, my immediate thought was that the left lens wasn't correct. I just dismissed it because I had spent all day staring at my...

I arrived at the Bupa Optical Mornington store with my appointment time and the store was close. Ive tried to contact them and no one can answer me. I travel a long way just to come here in a rainy day. Such a waste of time and effort. Bad service.

Ordered contact lenses that should be delivered within 2 weeks according shipping time provided on the order confirmation. I did choose Bupa especially for the short lead time. Other providers promised to deliver within 3-4 weeks. Today contacted Bupa regarding my order as 2 weeks already passed, and they advised that shipping time is 4-6 weeks. Why that information wasn't disclosed before submitting the order? Very bad service.

Went in the garden city today to get a pair of sunnies and reading glasses ,
I picked out to pairs cost was 320$ , then had to pay an extra cost for prescription lenses , extra cost for polarised the total came 425 $ AFTER they took off my 260$ membership ,
most optical shops include the prescription lenses in the frame cost but not bupa , will be considering Changing health funds as this was one of the main reasons I joined Bupa ,

should be ashamed of yourselves strait up Robbery

My wife and I (both Bupa members on the second highest levels of cover) attended the Chermside QLD Bupa Optical store today Saturday 01 May 2021 (from approximately 02:50pm).

While in the store my Wife and I were completely ignored by all free staff members (but particularly by Katherine) for approximately half an hour while numerous other customers who entered the store after us were greeted and offered assitance

Katherine also she made snide and disrespectful comments and gestures to other staff members which were directed at both myself an...

I ordered twice. The delivery of contact lenses is really fast. Bupa member can get 20% off, so the price is competitive. Highly recommend buying contact lenses from Bupa Optical.

Even though it took a few weeks between my eye exam and picking up my glasses I'm very happy with the final product. Friendly service from Nadia, refreshing for a normally chilly health insurance company. There were too many choices in frames, but that's good, right? I paid a premium price for frames and lenses, especially the lens extras, but am otherwise happy enough with the outcome and, again, Nadia made the experience much less painful - please give the gal a raise!

On 18 March 2020 I purchased a pair of mutli-focal glasses for the first time from the Doncaster Bupa Optical store. In previous years I have always gone to Spec Savers. I decided that; as I was getting my first pair of multi-focal glasses I would give Bupa a go. What a BIG mistake!!

The woman that served me was passively obnoxious and to get me to spend MORE on frames told me that the frames didn’t look good and that I should get a more expensive pair (emotive rubbish!!) when I was resolute about the frames I was purchasing she told me that t...

Prices have increased top insurance but out of pocket amount rediculous amount is insurance worth it anymore disappointed. Multi lenses overpriced

Good service, quality, and value. We were treated respectfully and professionally in a relaxed atmosphere. There was a good range to select from with modern styling and comfortable fitting frames.

customer service is the worst, staffs are not professional. find your self a better optical shop elsewhere. Even if you are with Bupa, they may not give u the best saving option as they charge extra on the same lenses.so its like u get quoted more and claimed more, out of pocket amt may still be higher compare to other places.

2 day delivery for contact lenses, even amongst this covid lockdown craziness. Prices are cheaper than anywhere else too. Highly recommend the online store to anyone. Thank you so much bupa optical!!

Do not purchase online from bupa optical!!!
I bought contact lenses from bupa optical, but I never received them. Even though I received the confirmed emails and they already charged me money, they did not send me the items. After 3 weeks waiting, I contact bupa optical and I was told that my orders were cancelled. If I did not ask them, they would send me nothing and keep my money in their own pocket.