1 photo
Bupa Optical
2.8 from 29 reviews · View Statistics
Listing monitored by Bupa

Reviews

  • Product Quality
    3.8 (12)
  • Return Claim MadeYes (1) · No (13)
Previous
Next
Anthony
Anthony Central Queensland, QLD

Need to have deep pockets for Bupa even with membership

published

Went in the garden city today to get a pair of sunnies and reading glasses ,
I picked out to pairs cost was 320$ , then had to pay an extra cost for prescription lenses , extra cost for polarised the total came 425 $ AFTER they took off my 260$ membership ,
most optical shops include the prescription lenses in the frame cost but not bupa , will be considering Changing health funds as this was one of the main reasons I joined Bupa ,

should be ashamed of yourselves strait up Robbery

Product Quality
Incentivised Review No
Return Claim MadeYes
Bupa
Viv Y.Bupa
Anthony
Anthony
Disappointed QLD
Disappointed QLDSouth East Queensland, QLD

Would give negative stars if I could

published
Incentivised Review No
Bupa
Kristina E.Bupa
Qianyun M.
Qianyun M.Sydney, NSW

Fast delivery of contact lenses

published

I ordered twice. The delivery of contact lenses is really fast. Bupa member can get 20% off, so the price is competitive. Highly recommend buying contact lenses from Bupa Optical.

Product Quality
Incentivised Review No
Return Claim MadeNo
Bupa
Jordan B.Bupa
Optical Retailers

Find out how Bupa Optical compares to other Optical Retailers

Know better, choose better.

Compare all
Paul
PaulSouth East Queensland, QLD

Good service with excellent people, especially Nadia!

published

Even though it took a few weeks between my eye exam and picking up my glasses I'm very happy with the final product. Friendly service from Nadia, refreshing for a normally chilly health insurance company. There were too many choices in frames, but that's good, right? I paid a premium price for frames and lenses, especially the lens extras, but am otherwise happy enough with the outcome and, again, Nadia made the experience much less painful - please give the gal a raise!

Product Quality
Incentivised Review No
Return Claim MadeNo
Bupa
Jordan B.Bupa
Paul
Paul
Bupa
Jordan B.Bupa
Rora
RoraGreater Melbourne (Outer), VIC
  • 8 reviews
  • 3 likes
  • Verified

Poor service

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Bupa
Kristina E.Bupa
Carole Withington
Carole WithingtonSouth East Queensland, QLD

Disgruntled

published

Prices have increased top insurance but out of pocket amount rediculous amount is insurance worth it anymore disappointed. Multi lenses overpriced

Incentivised Review No
Andrew O
Andrew OSouth East Queensland, QLD
  • 3 reviews
  • 1 like

I am a first time customer and Bupa Optical have been the only Optometrist to get my prescription 100% perfect.

published

Good service, quality, and value. We were treated respectfully and professionally in a relaxed atmosphere. There was a good range to select from with modern styling and comfortable fitting frames.

Product Quality
Incentivised Review No
Return Claim MadeNo
dai d.
dai d.Sydney, NSW
  • 3 reviews
  • 1 like

Worst customer service and unprofessional staffs

published

customer service is the worst, staffs are not professional. find your self a better optical shop elsewhere. Even if you are with Bupa, they may not give u the best saving option as they charge extra on the same lenses.so its like u get quoted more and claimed more, out of pocket amt may still be higher compare to other places.

Product Quality
Incentivised Review No
Bupa
Cody A.Bupa
Va C
Va C
  • 2 reviews
  • 1 like

Perfect service

published

2 day delivery for contact lenses, even amongst this covid lockdown craziness. Prices are cheaper than anywhere else too. Highly recommend the online store to anyone. Thank you so much bupa optical!!

Incentivised Review No
Optical Retailers

Find out how Bupa Optical compares to other Optical Retailers

Know better, choose better.

Compare all
Leo H.
Leo H.
  • 2 reviews

Items will be never received

published

Do not purchase online from bupa optical!!!
I bought contact lenses from bupa optical, but I never received them. Even though I received the confirmed emails and they already charged me money, they did not send me the items. After 3 weeks waiting, I contact bupa optical and I was told that my orders were cancelled. If I did not ask them, they would send me nothing and keep my money in their own pocket.

Product Quality
Incentivised Review No
Return Claim MadeNo
Tina
Tina
  • 10 reviews
  • Verified

Great customer service!

published

I've so far bought 3 pairs of glasses/sunglasses from BUPA optical at Garden City and haven't looked back! Their pricing is fair and all the staff there have been fantastic! Have recommended them to family, friends and coworkers

Product Quality
Incentivised Review No
Return Claim MadeNo
AKK
AKK
  • 3 reviews

Worst Optical service

published

Ordered a prescription sunglasses at Bupa optical store Garden city Mount Gravatt supposed to deliver within two weeks. Called them after three weeks, tried to speak with the manager unfortunately he is not available and they can’t guarantee to deliver even after 4 weeks which is next Friday. Thinking to moving out of Bupa private insurance. Paying nearly $ 380/ months for premium.

Incentivised Review No
Return Claim MadeNo
JGO
JGOSydney, NSW
  • 2 reviews

Ordered online Contact lenses- 7-9 business days to deliver!

published

Ordered contact lenses was expecting 3 days to deliver. Only after purchasing does an email come out saying 7-9 business days to deliver.
That’s a long time.
(Should have ordered through the shop as it only takes 3 days. My mistake)

And of course these lenses are over priced even as a Bupa member.

Product Quality
Incentivised Review No
Return Claim MadeNo
Vintage
VintageWide Bay-Burnett, QLD
  • 2 reviews

Not happy

published

Small range of light glass frames
Unhappy with reading of fine print and being told to hold reading matter and lowering music on piano in only certain positions. In this day and age this is a nonsense. Pianos have a lid with built in stand, impossible to always have a perfect position. Range is too limited in lenses for fine print.

Product Quality
Incentivised Review No
Return Claim MadeNo
Andrew79
Andrew79South East Queensland, QLD
  • 2 reviews
  • Verified

Good Service

published

Attended the Bupa Optical Store - Chermside. I have Choice extras got $260 back plus $50 discount on frames. I checked the frames out online before hand and the price offered by Bupa Optical was very competitive. The customer consultant was extremely knowledgeable and very patient. The optometrist was polite. I can't fault his explanations. Overall a great first experience. Do your homework online beforehand to get an idea on price. Very happy

Product Quality
Incentivised Review No
Return Claim MadeNo
Optical Retailers

Find out how Bupa Optical compares to other Optical Retailers

Know better, choose better.

Compare all
Read more reviews - page 2

Questions & Answers

Peekay
Peekayasked

Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.

1 answer
Fired Up
Fired Up

Has nothing to do with the specific store.
Then simply go elsewhere

Roger D R.
Roger D R.asked

Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$

No answers

Get an answer from our members and Bupa representatives

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(114)
Framesbuy

Framesbuy

4.6
(117)
AusSpecs

AusSpecs

4.6
(110)
Lensworld

Lensworld

4.5
(116)
Clearly

Clearly

4.2
(606)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(437)
Maui Jim

Maui Jim

4.4
(69)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.