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Bupa Pet Insurance

Bupa Pet Insurance

Ultimate, Standard, Basic (See All)
3.4 from 139 reviews · View Statistics

Reviews

  • Value for Money
    3.0 (58)
  • Transparency
    2.7 (48)
  • Customer Service
    3.1 (61)
  • Claim Resolution Time
    • <1 week (12)
    • 1-2 weeks (23)
    • 2-4 weeks (12)
    • 1-2 months (4)
    • 3+ months (2)
  • Claim ApprovedYes (38) · No (13)
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Kath
KathSydney, NSW
  • 2 reviews

Worst Pet Insurance

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juliettecho
juliettechoGreater Melbourne (Metropolitan), VIC

Bupa split claim for a single vet visit for the one problem

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Young F.
Young F.
  • 2 reviews

Stay away from them

published

I have been contributed to the policy for over 2 years and I have made my first claim since early of March. They have made so many excuses of not paying you back and I have been paid for this policy approximately over $1500 within these two years.

I have canceled the insurance eventually. Wasted so much on Bupa already. They are good at words but just not pay you back a cent.

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Nunnens
NunnensSouth East Queensland, QLD

Ridiculous pricing with no sense of loyalty

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Bupa
Amelia C.BupaSend a private message
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Kerrin
KerrinSydney, NSW
  • 2 reviews

Happy with Bupa Pet Insurance

published

Thanks to Bupa our cat is still alive. Bupa paid everything they said they would in their policy information which turned out to be 72% of all costs and in each instance exactly or more than the amount I calculated. They paid $7,500 out of $10,500 hospital and vet costs. We would not have had the money to get our cat the treatment he needed if we didn't have this pet insurance. Payment processing time was reasonable for first claim and then very fast for subsequent claims. People need to read their policy information carefully and expect to contribute something for their pet. I understand when people cannot and that is sad. Thankfully at this time we were in a position to contribute and our cat is now doing well.

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Bupa
Amelia C.BupaSend a private message
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Think very carefully before buying pet insurance

published

I was knocked back on my very first pet insurance claim. Reason given: Injury to the pet happened, prior to commencement of insurance ,on being challenged ,it was revised to accident happening during 6 month exclusion period. This was my first claim in last 17 yrs. Whilst it is true ,this exclusion is mentioned in the policy, BUPA has discretionary power to approve the claim. Despite all reasons given by me that it was an unfortunate accident during exclusionary period ,no consideration was given. Result: I cancelled my pet insurance. I Do not see much value in this policy.

  • Value for Money
  • Incentivised Review No
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Bupa
Kristina E.BupaSend a private message
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Maj
Maj
  • 3 reviews
  • 1 like

New policy - First claim experience.

published

After researching and reading reviews, I decided to take a leap and join Bupa. My first claim for routine care was accepted and paid in a couple of days, so off to a good start. Pet insurance can be very confusing so do your research and know what you are paying for. I picked Bupa the price was very competitive and I have always had a positive experience with the company. Pet insurance gives me peace of mind. Thank you.

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Bupa
Viv Y.BupaSend a private message
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B_sydney
B_sydneySydney, NSW
  • 2 reviews
  • 2 likes

SCAM!! Do not cover anything

published

OMG I wish I had read some of the other reviews on here, because they are all so right! I have been with them for nearly a year now as well and unfortunately had to submit some claims for one of my dogs. Of course, they found every excuse under the sun not to cover it. Customer service is just as bad as the service they offer. Massive waste of money. My advice: Cancel straight away or just stay welllll away from BUPA pet insurance as you will literally be throwing your $$ down the drain.

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Bupa
Amelia C.BupaSend a private message
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B_sydney
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Manuel
ManuelGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Every claim I made they have found an excuse for not paying

published

Bupa Pet insurance is one of the biggest scam for pet insurance.
I have been with them for 1 year. It was the cheapest insurance for my dog but they rejected every single claim.
I suggest to shop around and avoid Bupa pet insurance.

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Bupa
Ryan K.BupaSend a private message
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Heath C.
Heath C.North West, QLD

Absolute scam!!

published

Bupa pet insurance is an absolute scam. They will use any excuse not to pay. Do not insure with them. Our 12 month old dog has an accident by dislocating her hip running into a rock. No cover, not the right ‘accident’ apparently. ACCC really needs to deal with these fools. They now lose pet insurance and our health insurance that we’ve had with them for many many years. Thanks for nothing bupa, you thieving maniac.

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Bupa
Kristina E.BupaSend a private message
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nevin k
nevin k
  • 2 reviews
  • 1 like

Worse cover ever

published

Been with them for almost 6 years now never a claim… first time I put in claim in I het no benefits excess is $200 and on top benefits is 80%

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mrmovafff
mrmovafffSydney, NSW
  • 3 reviews
  • 1 like

Terrible - they cover almost nothing

published

Been with them since 2015 our dog birth and have paid almost $4000 in premiums, only two times needed in the past 6 years to take him to vet once for check up and once for dental including checkup. They have rejected both claims and paid nothing. Zero. We cancelled our policy today. Bupa is i famous for worst insurance cover.

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Bupa
Viv Y.BupaSend a private message
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Sheila
SheilaSydney, NSW
  • 3 reviews
  • 5 likes

Claims Rejected

published

Dont go with Bupa Pet Insurance. My cat was previously insured with other Insurance company and no issues with any claims in the past. Since I changed to Bupa they had rejected my claims which I paid out of pocket surgery costs $3500 and claims was rejected and was not reviewed fairly as they have not considered the additional documentations as they requested to avoid paying out the claims.

Bupa Pet Insurance is a scam! Note to other Pet owners: Avoid it at all costs.
Worst customer service.

  • Incentivised Review No
  • Claim Made Yes
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Bupa
Kristina E.BupaSend a private message
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Joe
Joe
  • 2 reviews

Terrible service and product

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Bupa
Viv Y.BupaSend a private message
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Jay
JayMELBOURNE
  • 4 reviews
  • 1 like

Bupa Pet Insurance Experience

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Bupa
Jordan B.BupaSend a private message
Jay
Jay
Jay
Jay
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Questions & Answers

Oanh L.
Oanh L.asked
Bupa Pet Insurance

My dog suddenly limping this morning. VET recommend x-ray and blood test to find out what ia going on. Are these cover by Bupa? I got a premium package

2 answers
kerry
kerry
Bupa
Viv Y.BupaSend a private message
Penny
Pennyasked
Bupa Pet Insurance

As a lifelong Bupa member I was wondering if I get a discount for dog insurance? Also is a lifetime policy available?

No answers
Bob H.
Bob H.asked
Bupa Pet Insurance

can pet insurance be bundled with our health cover and what is the cost?

No answers

Get an answer from our members and Bupa representatives

Bupa Pet Insurance

Details

Compare all 3 Bupa Pet Insurance
CategoryPet InsurancePet InsurancePet Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Landlord and TravelCar, Health, Home and Contents, Landlord and TravelCar, Health, Home and Contents, Landlord and Travel
UnderwriterHollardHollardHollard
Annual Benefit Limit$6,000$12,000$20,000
Amount of Vet Bill Covered Up to 80%Up to 80%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury Cover IncludedIncludedIncluded
Illness CoverNot IncludedIncludedIncluded
Routine Care CoverNot IncludedNot IncludedOptional Extra
Tick ParalysisNot Included$1,000$1,500
Emergency Boarding Fees$500$1,000$1,500
Lifetime Cover Not IncludedOptional ExtraOptional Extra
Cooling Off PeriodNone21 Days21 Days
Consultation Fees$300$300$300
Cruciate Ligament ConditionsNot Included$2,600$2,600
Waiting Period for Illness Not Included30 Days30 Days
Discounts / Offers5% off for multiple pets5% off for multiple pets5% off for multiple pets
Compare all 3 Bupa Pet Insurance
Visit official website

Extra Information

Pet Insurance Australia
  • Award Winner 2022
  • 2021
  • 2019
  • 2018

Pet Insurance Australia

1,733 reviews
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SimonC

My cat might not be here if not for PIA

by SimonC on 12 Aug 2022
I took out pet insurance for my kittens at the start back in 2018, with PIA just in case. Of course hoping I would never have to make a claim - but un... Read full review

Simon

Hassle free and fast

by Simon on 11 Aug 2022
We have made two claims in the last two years for our Blue Heeler, Gypsy. Both claims were processed quickly and paid. Very happy with the service.... Read full review

Sayantan

Helpful

by Sayantan on 10 Aug 2022
I had a recent claim with Pet Insurance Australia for my dog and it was very professionally attended to. Thanks Pet Insurance Australia... Read full review

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