Beware of excess
We made our first claim last month and was aware a $200 excess would be deducted. 3 weeks on we made a further claim for a repeat scan after treatment for same condition. Our claim incurred a further $200 excess because it went into a new renewal year. Claim was processed quickly but we believe getting charged 2 excesses for the one condition was unfair.
Outstanding product, very efficient and prompt process of claims. Well done. Keep the good work going. We could not afford not to have this insurance product.
Congratulations to all the staff which are friendly and helpful
Long delays with claim processing
Blamed delays on being too busy. Clinical history that was emailed wasn't attached to the file, and was left up to me to chase it up. Having said that, claim was eventually paid. Check PDS carefully for exclusions (big ticket items especially).
Let’s face it, the cover isn’t cheap, but it’s way better than paying thousands in vet fees & getting zero back.
Whilst the policy isn’t cheap, once I got things up & running to make claims I’ve been very happy with the speed of the refunds on claims & the amount of refund, so far. And I love that my vet can put the claim through.
So easy to deal with
We unfortunately had our 10 month old golden retriever get a paralysis tick and need treatment. It was super easy to claim and also quick to process the claim. This is our first ever claim and they made it so easy.
So fortunate to have Bupa
Have been with Bupa for about a year my dog required both elbows to have surgery- a stressful time but Bupa paid 80% - very relieved when the claim came through- 5k vet bill is not great to receive- no hassles with the claims
Very happy with BUPA!
I obtained insurance for my Doberman Mack in about September 2018. In January 2019, he was attacked by a pitbull and required surgery to fix a puncture in his neck. The vet bill and other expenses were approximately $1,800. After making the claim, I received 80% back very quickly. The promptness was greatly appreciated as I was on holidays at the time of the attack and returned home to a big vet bill and a sore puppy.
Staff were great but disappointed in the overall outcome.
Staff were incredibly easy to communicate with and very sympathetic towards my situation unfortunately there was nothing they could have done. I'm left to deal with the full cost for something that could have been avoided had bupa used my preferred method of contact.
Stress free claims
I have been with Bupa pet insurance for 3 years at the end off 2017 my Mollie required surgery twice. We had no stress and Bupa were fantastic, we also have our own health insurance with Bupa and have never been disappointed.
Fantastic and fast
I’ve had health insurance with Bupa for 3 years and pet insurance for 8 months and they have been fantastic. Our puppy contracted an aggressive stomach virus that had him in and out of the vet for 3 months. ( 3 overnight stays!) Thankfully we have Bupa pet insurance and received 80% back and in a timely fashion
Great Pet Insurance
I have been with Bupa Pet Insurance for about 4 years now and have never made a claim. I was a bit apprehensive when I made the claim but was pleasantly surprised. Everything was paid out in full (80%) and not one question was asked. My vet filled in the claim form online straight to Bupa and it was so quick and easy. Well done Bupa, I will be recommending many of my friends to your company.
Everything we were looking for.
Have 2 mini dachshunds from 9wks age. Wanted a cover which would support IVDD if needed at any stage. Bupa covers this plus we already had personal health cover which has been good. We have had to make a claim 3 months after our policy started as one of our boys needed MRI & spinal tap. Bupa looked after us very quickly with no fuss and the lady I spoke with was very understanding and had empathy which is what I needed to hear during this time. Thanks for being there Bupa
Excellent service - great product
Have been with Bupa for about 5 years - excellent company to deal with. Prompt payment of claim and clear guidelines.
Fantastic Efficient and Supportive Cover
We took out Bupa pet insurance as we had been so happy with their private health cover. We got our puppy, a border collie cross, at 7 weeks of age. Three weeks later he was jumped on by a full grown dog which fractured his growth plate in his leg. Nalu required multiple scans, specialist appointments and major osteo realignment surgery as well as follow up surgery to remove pins etc. we submitted our claim with comprehensive supporting documents our claim was settled within ten days. Sadly Nalu has also had some bad fevers abs viruses requiring overnight stays at the vets for fluids and IV medication and Bupa have been nothing but supportive. The online claims portal is very easy to use, very efficient, clear communication and staff are lovely. We feel in such great hands with Bupa.
Cruciate Ligament cover
I’ve been with MBF/BUPA for my own PHI, that’s why I decided to swap from a different pet insurer, that I’d been with for my cats and dogs for several years. I can’t recollect if I got any type of discount for being in both BUPA insurances but was disappointed that they are completely severed from each other and the customer service with the pet side was very wishy washy.
When my pup injured herself and required cruciate ligament surgery a couple of months ago,(never claimed with any insurer previously) I was shocked that the limit was half or less of other insurers. When I changed over to Bupa, that cover wasn’t really thought about (own fault) as I’d never had a dog that has had a CL tear or rupture. If I had stayed with previous insurance, the majority of cost would’ve been covered.
Certainly made the decision to give Palie antivenin much easier knowing we would have a rebate.
Since we had our dog in 2015. I saw it as a vital part of owning a dog. It makes caring for her much easier.
claim process was/is quite confusing
I have been with BUPA Pet Insurance about 18 months. Been with Bupa Health for 50 years . Pity there is no relationship when it come to quality of service
Bupa is a great insurance company, actually, I work for the business. But Bupa Pet has poor customer service. I was trying to add a second pet to my policy and it was more expensive than buying 2 separate. They promote a discount for having multiple pets but in my case, it was not true. In addition, I was asking for an employee discount and the person told me it cannot be applied without a valid reason. She was rude and answered me with anger.
I am really disappointed, if you have 2 o more pets do not use BUPA pet insurance.
A good decision to have my pet insured
3-4 years. So far all of my claims have been met in accordance with the coverage provided by Bupa. There has been no issues with any of my claims and Bupa has conducted itself in a professional manner.
Piece of mind
We insured our dog as a puppy 20 months ago and the BUPA service has been easy to use and worth the investment. Knowing that you have adequate cover to pay for expensive treatments negates the stress when your dog has doggy mishaps! Thank you.
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