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Bupa Pet Insurance
3.5 from 130 reviews · View Statistics
Listing monitored by Bupa

Reviews

  • Value for Money
    3.2 (49)
  • Transparency
    2.8 (40)
  • Customer Service
    3.2 (53)
  • Claim Resolution Time
    • <1 week (11)
    • 1-2 weeks (21)
    • 2-4 weeks (10)
    • 1-2 months (4)
    • 3+ months (2)
  • Claim ApprovedYes (36) · No (10)
Previous
Next
Heath C.
Heath C.North West, QLD

Absolute scam!!

published

Bupa pet insurance is an absolute scam. They will use any excuse not to pay. Do not insure with them. Our 12 month old dog has an accident by dislocating her hip running into a rock. No cover, not the right ‘accident’ apparently. ACCC really needs to deal with these fools. They now lose pet insurance and our health insurance that we’ve had with them for many many years. Thanks for nothing bupa, you thieving maniac.

Value for Money
Transparency
Bupa
Kristina E.Bupa
nevin k
nevin k
  • 2 reviews
  • 1 like

Worse cover ever

published

Been with them for almost 6 years now never a claim… first time I put in claim in I het no benefits excess is $200 and on top benefits is 80%

Value for Money
Transparency

Other Pet Insurance

 
 

0.0
(1,234)
mrmovafff
mrmovafffSydney, NSW
  • 3 reviews
  • 1 like

Terrible - they cover almost nothing

published

Been with them since 2015 our dog birth and have paid almost $4000 in premiums, only two times needed in the past 6 years to take him to vet once for check up and once for dental including checkup. They have rejected both claims and paid nothing. Zero. We cancelled our policy today. Bupa is i famous for worst insurance cover.

Value for Money
Transparency
Bupa
Viv Y.Bupa
Pet Insurance

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Sheila
SheilaSydney, NSW
  • 3 reviews
  • 5 likes

Claims Rejected

published

Dont go with Bupa Pet Insurance. My cat was previously insured with other Insurance company and no issues with any claims in the past. Since I changed to Bupa they had rejected my claims which I paid out of pocket surgery costs $3500 and claims was rejected and was not reviewed fairly as they have not considered the additional documentations as they requested to avoid paying out the claims.

Bupa Pet Insurance is a scam! Note to other Pet owners: Avoid it at all costs.
Worst customer service.

Incentivised Review No
Claim Made Yes
Bupa
Kristina E.Bupa

Terrible service and product

published
Value for Money
Transparency
Bupa
Viv Y.Bupa

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Jay
JayMELBOURNE

Bupa Pet Insurance Experience

published
Value for Money
Transparency
Bupa
Jordan B.Bupa
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Vanashark
VanasharkGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

waste of money

published

I wish I had read some of these reviews before I spent the money. I took BUPA pet insurance out because i have health insurance with them. Waste of money as when I needed them - for surgery for an undescended testicle I was unable to claim because of the very very fine print.

With the benefit of hindsight - should have saved the money and it would have paid for this surgery.

Will definitely not be renewing.

Value for Money
Transparency
Bupa
Viv Y.Bupa
csbrooke
csbrookeSydney, NSW
  • 3 reviews
  • 8 likes

Avoid BUPA. Waste. Scam.

published
Value for Money
Transparency
Bupa
Kristina E.Bupa
csbrooke
csbrooke

They already have. Things are just as stated. It just is. We would never recommend Bupa.

Other Pet Insurance

 
 

0.0
(1,234)
Jared
JaredMetropolitan Adelaide, SA

Highly recommended

published

Our miniature dachshund recently developed IVDD and needed spinal surgery. He spent over a week in the animal emergency hospital recovering. I submitted the claim to Bupa, it was assessed within 5 business days and the benefit was paid into our account in the next 48 hours. Not only is it a stressful time when a pet is sick, outlaying $11,500 in vet bills isn’t easy! Bupa made this as simple and straightforward as it needed to be. Couldn’t recommend them highly enough.

Value for Money
Transparency
Bupa
Viv Y.Bupa
Pet Insurance

Find out how Bupa Pet Insurance compares to other Pet Insurance

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Compare all
Jay
JaySydney, NSW

Beware Bupa will scam you if you have access on your policy.

published
Value for Money
Transparency
Bupa
Viv Y.Bupa
Jay
Jay
panicboy
panicboyMelbourne
  • 3 reviews

Many ways to reduce payouts

published
Value for Money
Transparency
Bupa
Viv Y.Bupa
Brendan A.
Brendan A.Greater Melbourne (Metropolitan), VIC

Deceiving and unethical

published
Transparency
Customer Service
Bupa
Ryan K.Bupa
Winja
WinjaHunter Region, NSW
  • 5 reviews
  • 1 like

Worst Pet cover

published
Value for Money
Transparency
Bupa
Ryan K.Bupa
Narelle K.
Narelle K.Metropolitan Adelaide, SA

Amazed

published
Value for Money
Transparency
Bupa
Kristina E.Bupa

Other Pet Insurance

 
 

0.0
(1,234)
kerry
kerryGreater Melbourne (Outer), VIC
  • 3 reviews

Pathetic service and cover

published

Was originally denied my claim stating its Pre existing when he hadn't ever been to the vet for the issue. Proved that and got hit with a huge excess meaning I still got jack crap back. May as well go back to the policy people I was with

Value for Money
Transparency
Bupa
Cody A.Bupa
Pet Insurance

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Read more reviews - page 2

Questions & Answers

Oanh L.
Oanh L.asked
Bupa Pet Insurance

My dog suddenly limping this morning. VET recommend x-ray and blood test to find out what ia going on. Are these cover by Bupa? I got a premium package

2 answers
kerry
kerry

It should show on your policy if uts covered. Dont forget that you still have to pay a certain premium like first 300 bucks is not covered. And if its not the same issue each time they make it first 300 for every issue is not covered, bit just ine off excess

Bupa
Viv Y.Bupa

Hey Oanh,

I hope your furry friend is doing alright! I’d recommend having a chat with our Pet Insurance team to find out more about how your cover works. You can reach them directly on 134 135 (option 1, then option 6), and they’ll lend a hand.

Hope this helps,
Viv

Penny
Pennyasked
Bupa Pet Insurance

As a lifelong Bupa member I was wondering if I get a discount for dog insurance? Also is a lifetime policy available?

No answers
Bob H.
Bob H.asked
Bupa Pet Insurance

can pet insurance be bundled with our health cover and what is the cost?

No answers

Get an answer from our members and Bupa representatives

Bupa Pet Insurance

Details

Compare all 3 Bupa Pet Insurance
CategoryPet InsurancePet InsurancePet Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Landlord and TravelCar, Health, Home and Contents, Landlord and TravelCar, Health, Home and Contents, Landlord and Travel
UnderwriterHollardHollardHollard
Annual Benefit Limit$6,000$12,000$20,000
Amount of Vet Bill Covered Up to 80%Up to 80%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury Cover IncludedIncludedIncluded
Illness CoverNot IncludedIncludedIncluded
Routine Care CoverNot IncludedNot IncludedOptional Extra
Tick ParalysisNot Included$1,000$1,500
Emergency Boarding Fees$500$1,000$1,500
Lifetime Cover Not IncludedOptional ExtraOptional Extra
Cooling Off PeriodNone21 Days21 Days
Consultation Fees$300$300$300
Cruciate Ligament ConditionsNot Included$2,600$2,600
Waiting Period for Illness Not Included30 Days30 Days
Compare all 3 Bupa Pet Insurance
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