I applied for a claim for cancellation of my tour due to COVID 19. All the costs were covered by them Thank you, Suzzane at CGU for being supportive, I recommend BUPA insurance for anyone

We purchased travel insurance with BUPA and I can only commend them for their professionalism & service. We had to cancel our trip to China due to CoVID-19 and BUPA refunded all our travel expenses. I won’t hesitate to use them again a special shout out to Julieanne at BUPA who processed our claim.

The company cannot establish if you are covered without proceeding with a full claim with claim managers only available in the week. This caused significant distress following a family death trying to understand the best course of action at a difficult time. I would never insure with them again and will be changing health insurer also as a result

We needed to talk to Bupa Travel insurance phone staff whilst we were overseas and back in Australia and I was exceptionally impressed on their outstanding customer service. They were both so friendly and courteous and explained what I needed to do, for our situation, in an easy to understand way. I felt extremely supported and comforted by their level of expertise and guidance. Our policy was a very reasonable cost and our claim was handled with great ease and efficiency. This will be our 'go to' policy for every Travel insurance need we have in the future. Thank you so much.

I usually use BUPA when I travel overseas but last year when I tried to make a claim due to the fact my flight was delayed by 15hrs which meant I lost 1-day accommodation & my car transfer was missed to due my flight. BUPA said I could not make that claim because it was a a technical issue with the airline. Is this not the reason why we buy travel insurance????

My flight was delayed in Vietnam overnight for 18 + hours. I had to urgently get to Sydney and took another flight, thinking (based on the policy) I was covered for delayed travel. Some pages of the policy stated: “canceled or rescheduled travel” unlimited for singles. The fine print unfortunately meant that if the carrier has delayed due to engineering reasons, I wasn’t covered at all for the alternate flight I purchased. Also I had to chase up the CGU end of the operation to get any clarification, they weren’t overly proactive about getting in touch.

3 years now I had the travel insurance and thankfully never had to use it. Now I got a letter, that they kick me out because I am 70 years old. What a poor policy this is!

Disappointed to find out that BUPA Travel Insurance (CGU) was not able to cover my pre exisitng condition although I have not had problems doing so in the past either through BUPA or alternate travel insurers.

I used Bupa travel insurance for a trip to Europe last year, I made a claim as airport lines and set up made me miss my flight and as result of this the return trip was then cancelled by the flight operator. I purchased alternative tickets to get to and from my destination. I made a claim when I got back home and they were helpful in telling me what information I need to support and process my claim.

The process was simple and straight forward and very happy that I went with them.

Unfortunately due to becoming ill I was unable to travel and my travelling companion and had to cancel ouroverseas holiday. We rang Bupa claims and they organised a claims consultant who listed the necessary documentation they needed. We sent this through Friday and had our total claim approved on Monday including the visa's and medical expenses incurred. We highly recommend using Bupa travel insurance - good value for money, the claims service was professional and prompt. Very impressed.

The policy was good value.
The Cruise followed the Cyclone "Iris" up the Queensland coast where our Cruise was going and believe it or not "Iris" turned around while we were in Cairns and the Cruise followed her back down the coast .we still enjoyed the Cruise although three days were very "Rock and Roll" Very good entertainment-Very good Crew.
I am so glad that I did not have to claim on Insurance

I was disappointed that there is no cover for heart conditions. Even if your condition was resolved more than 20 years prior to travel there is no avenue to provide Specialist Doctor reports to get cover. I will be going with another insurer that will cover me with a doctors advise on my next trip.

My policy was fantastic value. I have a pre existing medical condition. And after ended up in hospital whilst on a tour (although it wasn't directly related to my condition-but my condition made the situation worse), they reimbursed me costs for non direct medical bills which i still needed to purchase to make sure my holiday remained as comfortable as possible. At the time I thought it would only be the physical hospital bill/script medicine reimbursed which was the much smaller portion of what I spent. The whole claim process only took 24 hou...

I took out domestic travel insurance. Our flight was cancelled at the last minute so we had to buy expensive last minute tickets to get there, but I had read the insurance PDS and had seen that on page 6 of the PDS, the Australian Plan covered us for cancelled or rescheduled planes and the amount was 'unlimited'. And also, a bit contradictorily, on page 17 it clearly stated "We will cover the reasonable costs of additional accommodation and travel expenses that result from you being delayed or interrupted." Immediately after this, it stated; "U...

Currently going through a dispute process. It was to my surprise that the travel policy is not BUPA but unwritten by CGU. Dealing with the representatives was stressful, and it felt like the first instance was to reject a claim irrespective of the details and the circumstances. I only went with BUPA because I have Health Insurance with them. I shall be reviewing that policy now based on them washing their hands of the claim.

While we didnt need to use our insurance, we had to change our trip due to Cyclone Gita. BUPA gave us good support and advice to get us on our way safely to a new destination

Received an email regarding travel insurance with an added 10% off to their members 15% off. If you have an existing medical condition and it's approved online, you MUST phone Bupa. Bupa, however, are unable to give you the extra 10% as it only applies to online. Works well if you have no premedical condition.

Having had private cover with BUPA for over 15 years we took out travel insurance while on an extended break overseas to visit family. I had an unforseen health issue while overseas and when I returned attempted to lodge a claim. It was incredibly difficult to do so as when we went to BUPA they could not deal with it at the local office, as they said it was a wholesale policy. After spending 2 or 3 hours on phone calls explaining the issue they requested we go back to the doctor and specialist we had used overseas to verify the claim even thoug...

I've used Bupa Travel insurance for several years now.The Customer Service each time has been excellent. Fortunately I have not experienced any mishaps & haven't needed to make a claim. I'd expect the same positive outcomes and service if I did.

BUPA travel insurance was easy and simple to get, no hassles to organise cover for my 3months in South America. The problem however was when I was trying to extend the length of my cover as I extended the length of my trip. BUPA was non-existent to help me, wouldn’t return my emails and kept getting disconnected when they had to put me through to someone on the phone. While I probably would take out travel insurance with them again I’ll just be sure not to extend my trips.