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Bupa Travel Insurance
Domestic, Premium, Essentials, Platinum (See All)Made a claim but I was the one following up with the airline! NOT RECOMMENDED!!!
I don't recommend bupa travel insurance!
We were suppose to have a holiday to the Philippines 2 years ago but because of Covid this was cancelled.
In the course of almost 2 years I was contacting the Airline for a refund and just this year they provided a refund voucher number but we have to wait for at least 5 months for the refund. We didn't want to wait for 5 months so we decided to make a claim and provided all the information we received from the airline. Following up on the claim, I was asked to provide a letter from the airline statin...
Read moreg how much is my refund? So I contacted the airline but they won't give me an exact figure and asked me to contact the travel agent who also won't give me a figure for the refund and asked me to contact back the airline. It came to me that I am the one making the claim in behalf of the travel insurance. They did not even try contacting the airline about the claim. If I was able to obtain a figure from the airline as to how much was my refund, I would have lost $200 of excess for the claim to the travel insurer for a claim that I made and an easy money for them! Not to mention I am a bupa member and I was trying to be loyal to them by getting travel insurances and health insurance from them. I requested for my premium refunded instead because I was doing their job anyway.- Incentivised Review No
- DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
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- 7 reviews
- 3 likes
I applied for a claim for cancellation of my tour due to COVID 19. All the costs were covered by them Thank you, Suzzane at CGU for being supportive, I recommend BUPA insurance for anyone
- Value for Money
- Transparency
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- 4 reviews
We purchased travel insurance with BUPA and I can only commend them for their professionalism & service. We had to cancel our trip to China due to CoVID-19 and BUPA refunded all our travel expenses. I won’t hesitate to use them again a special shout out to Julieanne at BUPA who processed our claim.
- Value for Money
- Transparency
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- 21 reviews
- 8 likes
The company cannot establish if you are covered without proceeding with a full claim with claim managers only available in the week. This caused significant distress following a family death trying to understand the best course of action at a difficult time. I would never insure with them again and will be changing health insurer also as a result
- Value for Money
- Transparency
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We needed to talk to Bupa Travel insurance phone staff whilst we were overseas and back in Australia and I was exceptionally impressed on their outstanding customer service. They were both so friendly and courteous and explained what I needed to do, for our situation, in an easy to understand way. I felt extremely supported and comforted by their level of expertise and guidance. Our policy was a very reasonable cost and our claim was handled with great ease and efficiency. This will be our 'go to' policy for every Travel insurance need we have in the future. Thank you so much.
- Value for Money
- Customer Service
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I usually use BUPA when I travel overseas but last year when I tried to make a claim due to the fact my flight was delayed by 15hrs which meant I lost 1-day accommodation & my car transfer was missed to due my flight. BUPA said I could not make that claim because it was a a technical issue with the airline. Is this not the reason why we buy travel insurance????
- Insurance claim madeYes
- 2 reviews
- 6 likes
My flight was delayed in Vietnam overnight for 18 + hours. I had to urgently get to Sydney and took another flight, thinking (based on the policy) I was covered for delayed travel. Some pages of the policy stated: “canceled or rescheduled travel” unlimited for singles. The fine print unfortunately meant that if the carrier has delayed due to engineering reasons, I wasn’t covered at all for the alternate flight I purchased. Also I had to chase up the CGU end of the operation to get any clarification, they weren’t overly proactive about getting in touch.
- Insurance claim madeYes
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- 2 reviews
- 4 likes
3 years now I had the travel insurance and thankfully never had to use it. Now I got a letter, that they kick me out because I am 70 years old. What a poor policy this is!
- Insurance claim madeNo
Disappointed to find out that BUPA Travel Insurance (CGU) was not able to cover my pre exisitng condition although I have not had problems doing so in the past either through BUPA or alternate travel insurers.
- Insurance claim madeNo
Hi Puna,
We're sorry to hear of your disappointing experience. I would like to ensure this matter is followed up. Could you please private message me with your name, policy number/claim number, plus a phone number for us to contact you on?...
Read more Many thanks, SarahFind out how Bupa Travel Insurance compares to other Travel Insurance
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I used Bupa travel insurance for a trip to Europe last year, I made a claim as airport lines and set up made me miss my flight and as result of this the return trip was then cancelled by the flight operator. I purchased alternative tickets to get to and from my destination. I made a claim when I got back home and they were helpful in telling me what information I need to support and process my claim.
The process was simple and straight forward and very happy that I went with them.
- Insurance claim madeYes
Hi Damian,
Thank you for taking the time to share your review. We are pleased to hear you had a good expeience. ...
Read more Kind Regards, SarahUnfortunately due to becoming ill I was unable to travel and my travelling companion and had to cancel ouroverseas holiday. We rang Bupa claims and they organised a claims consultant who listed the necessary documentation they needed. We sent this through Friday and had our total claim approved on Monday including the visa's and medical expenses incurred. We highly recommend using Bupa travel insurance - good value for money, the claims service was professional and prompt. Very impressed.
- Insurance claim madeYes
Hi Ruth,
Many thanks for your feedback. We are pleased to hear you had a good experience. ...
Read more All the best, SarahThe policy was good value.
The Cruise followed the Cyclone "Iris" up the Queensland coast where our Cruise was going and believe it or not "Iris" turned around while we were in Cairns and the Cruise followed her back down the coast .we still enjoyed the Cruise although three days were very "Rock and Roll" Very good entertainment-Very good Crew.
I am so glad that I did not have to claim on Insurance
- Insurance claim madeNo
Hi Ron,
Thank you for taking the time to write a review on your experience. We are pleased to hear you enjoyed your cruise. ...
Read more Thanks, SarahFind out how Bupa Travel Insurance compares to other Travel Insurance
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I was disappointed that there is no cover for heart conditions. Even if your condition was resolved more than 20 years prior to travel there is no avenue to provide Specialist Doctor reports to get cover. I will be going with another insurer that will cover me with a doctors advise on my next trip.
- Insurance claim madeNo
Hi there,
I am sorry to hear of your experience. Would it be possible for someone from our Customer Service team to contact you to talk through your experience?...
Read more I understand if you don't wish to discuss this matter further based on your experience to date but I will private message you to determine next steps. Thanks SarahMy policy was fantastic value. I have a pre existing medical condition. And after ended up in hospital whilst on a tour (although it wasn't directly related to my condition-but my condition made the situation worse), they reimbursed me costs for non direct medical bills which i still needed to purchase to make sure my holiday remained as comfortable as possible. At the time I thought it would only be the physical hospital bill/script medicine reimbursed which was the much smaller portion of what I spent. The whole claim process only took 24 hou...
Read morers. And the money was in my acc the next business day. Only complain was when the lady rang me back to chat further, she left SGIC's number so I wasted 45 mins on the phone to them totally confused as the people I should have been talking to were CGU.- Insurance claim madeYes
Hi Sarah,
Thanks for taking the time to share your feedback. We are really pleased to hear you had a good experience. We have also taken on your feedback about the phone number. ...
Read more Thanks, SarahHidden exclusions in travel insurance. I'm going back to RAA.
I took out domestic travel insurance. Our flight was cancelled at the last minute so we had to buy expensive last minute tickets to get there, but I had read the insurance PDS and had seen that on page 6 of the PDS, the Australian Plan covered us for cancelled or rescheduled planes and the amount was 'unlimited'. And also, a bit contradictorily, on page 17 it clearly stated "We will cover the reasonable costs of additional accommodation and travel expenses that result from you being delayed or interrupted." Immediately after this, it stated; "U...
Read morender the Australian Plan we will pay up to $10,000 for Singles and $20,000 for Doubles." So I felt confident we could recover this additional expense just $170. I was wrong. Under the above information, after the PDS says "yes we will cover expenses from delayed or rescheduled flights", and "we'll pay up to $10,000 of expenses", was a list "oh but we won't cover it unless....your plane was hijacked, or crashed, or severe weather, or your travel companion died, or if you broke your 3rd toe in a helicopter accident on a Wednesday in May". Just searching the 68 page document for 'cancelled flights' was not enough. No. You need to read every single paragraph and even if the paragraph appears to end after saying how much they will cover and how huge the payout can be, they will then go on to explain exclusions. Many exclusions. And they are sometimes hidden under separate headings. It's not under Cancelled or Rescheduled Travel. It's not under Delayed or Interrupted Travel. It's under another heading "Additional Expenses" after the claim to cover all, up to 10,000 per single. Hidden. Very unclear. Devious even. Claim denied.- Insurance claim madeYes
Hi Tess,
We are very sorry to hear about the experience you have had with Bupa Travel Insurance....
Read more I would like to ensure this matter is followed up. Could you please private message me with your name, policy number/claim number, plus a phone number for us to contact you on? Many thanks, SarahI do not know how to private message you, Sarah. I've lost $170 but I am happy in knowing I may have stopped some others from mistakenly thinking cancelled flights are covered and to consider this before taking out insurance with BUPA. Thanks anyway.
Hi Tess, thanks for your message.
I have sent you a private message in which you can reply to.
Thanks,
Sarah
Questions & Answers
Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure
I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil
Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefull...
Read morey you can give them your scenario and they will give you a direct answer.Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.
Get an answer from our members and Bupa Financial Services representatives
Details
Bupa Travel Insurance - Platinum PlanNo reviews yet | ||||
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Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
Other Insurance Types Offered | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet |
Underwriter | Insurance Australia Limited | Insurance Australia Limited | Insurance Australia Limited | Insurance Australia Limited |
Maximum Age Covered | 85 years old | 85 years old | 85 years old | 85 years old |
Medical Coverage | ||||
Overseas Emergency Assistance | Unlimited | Unlimited | Unlimited | Not Included |
Accidental Death | $25,000 | $15,000 | Not Included | $10,000 |
Emergency Dental | Unlimited | Unlimited | Unlimited | Not Included |
Pregnancy (max weeks) | 24 weeks | 24 weeks | 24 weeks | 24 weeks |
Resumption of Journey | $6,000 | $2,500 | Not Included | Not Included |
Hospital Cash Allowance | $50 per day, up to $6,000 | $50 per day, up to $3,000 | $50 per day, up to $1,000 | Not Included |
Overseas Emergency Medical & Hospital Expenses | Unlimited | Unlimited | Unlimited | Not Included |
Loss of Income | $10,400 | $6,500 | Not Included | $4,500 |
Permanent Disability | $25,000 | $15,000 | Not Included | $10,000 |
Luggage & Personal Effects | ||||
Theft of Cash | $500 | Not Included | Not Included | Not Included |
Delayed Luggage | $750 | $500 after 10 hours | Not Included | $500 |
Credit Card Fraud | $3,000 as part of Travel Documents cover | $2,000 as part of Travel Documents cover | $1,000 as part of Travel Documents cover | $500 as part of Travel Documents cover |
Travel Documents / Passport | $3,000 | $2,000 | $1,000 | $500 |
Maximum Single Item Limit | $3,000 (Laptops or Cameras) | $1,500 (Laptops or Cameras) | $750 (Laptops or Cameras) | $1,500 (Laptops or Cameras) |
Luggage & Personal Effects | $15,000 | $7,500 | $3,000 | $2,500 |
Ancillary | ||||
Personal Liability | $2,500,000.00 | $2,000,000.00 | $1,000,000.00 | $1,000,000.00 |
Rental Vehicle Excess | $5,000 | $3,000 | Not Included | $4,000 |
Motorbike / Moped Coverage | Included for any size | Included for any size | Included for any size | Included for any size |
Domestic Pet Care | $650 | Not Included | Not Included | Not Included |
Special Activities Packages | ||||
Golf | Included | Included | Included | Included |
Cruise | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
Adventure | Included | Included | Included | Included |
Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
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Hi,
Read moreyou. It would be best to discuss this and get a copy of your letter, but I believe you may be referring to a response after completing a medical assessment before purchasing a policy for international travel. I look forward to helping you with this matter.Thank you for your feedback, I'm sorry to hear this. If you can please send me a private message with your name and phone number, I will arrange one of our team members to talk this through with ...