2Bupa Travel Insurance

Bupa Travel Insurance

 Verified
3.9

140 reviews · Statistics

PositivevsNegative
74% · 10430 · 21%

Claim Resolution Time
  • <1 week (2)
  • 2-4 weeks (1)
  • 1-2 months (2)
  • 3+ months (2)
Claim ApprovedYes (6) · No (1)
Value for Money
2.8 (9)
Transparency
2.4 (8)
Customer Service
2.6 (9)
See the Best Travel Insurance in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Bupa Travel Insurance140 reviews
Evgeny F.
Evgeny F.QLDSouth East Queensland, QLD
  Verified Premium

Paid exactly as promissed

Purchased first in my life travel cover for 1 month travel in Alaska in Aug 2023.
$366 premium, 200 excess
Had accident on Turo car share platform rental with AUD5700 bill.
Submitting documents online was quick and easy with same day approval and pay out.
Excellent value. Show details
Value for Money
Transparency
Customer Service
Nick P.
Nick P.VICGreater Melbourne (Outer), VIC
  Platinum

4 Month and Waiting

Simply medical; issue overseas, All receipts and medical certs supplied claim approved very quickly, we have now been waiting since July for the payment to be made, claiming bank rejections but have confirmed account details 4 times then they say will be in the next 2 business days but nothing. I would hate to be in the situation that really needed this money. DO NOT USE THEM especially if you required them to support when you are still on your travels it would be you pay now and we will pay you when we can figure out how to enter the correct bank details. Show details
Chris
ChrisQLDSouth East Queensland, QLD3 posts
  Bupa Travel Insurance
Kevin G.
Kevin G.QLDCentral Queensland, QLD2 posts
  Domestic
Still waiting
Still waitingNSWSydney, NSW
  Verified Platinum

They never paid the bills they approved, we still get demand letters months later!

We had travel insurance with Bupa, including ski and mountain coverage. While skiing my wife broke a bone in her knee and needed to see a specialist.
- At first their team were super helpful and gave us all the details we needed to see the specialist, and approved the expenses
- after sending the bills to their billing department, the went silent.
- its been over 3 months, and we recieve a new demand letter every fortnight or so.
- every bill and demand letter we send gets met with silence.

Do Not Use This Product or Bupa. They have a shocking internal process, to the point where the "service" of insuring you from overseas medical bills is not delivered and borders on false advertising. Show details

James
James2 posts
  Verified Essentials
Rid
RidVICCentral Highlands and Goldfields, VIC9 posts
  Verified Premium

travel insurance-Excellent service

I applied for a claim for cancellation of my tour due to COVID 19. All the costs were covered by them Thank you, Suzzane at CGU for being supportive, I recommend BUPA insurance for anyone Show details
Value for Money
Transparency
Customer Service
CLARE Turner
CLARE Turner4 posts
  Premium

Excellent travel insurance

We purchased travel insurance with BUPA and I can only commend them for their professionalism & service. We had to cancel our trip to China due to CoVID-19 and BUPA refunded all our travel expenses. I won’t hesitate to use them again a special shout out to Julieanne at BUPA who processed our claim. Show details
Value for Money
Transparency
Customer Service
Taylor
TaylorSydney27 posts
  Domestic

Cant get an answer

The company cannot establish if you are covered without proceeding with a full claim with claim managers only available in the week. This caused significant distress following a family death trying to understand the best course of action at a difficult time. I would never insure with them again and will be changing health insurer also as a result Show details
Sharon
SharonVICCentral Highlands and Goldfields, VIC2 posts
  Bupa Travel Insurance

Customer service staff exceptional!!!!

We needed to talk to Bupa Travel insurance phone staff whilst we were overseas and back in Australia and I was exceptionally impressed on their outstanding customer service. They were both so friendly and courteous and explained what I needed to do, for our situation, in an easy to understand way. I felt extremely supported and comforted by their level of expertise and guidance. Our policy was a very reasonable cost and our claim was handled with great ease and efficiency. This will be our 'go to' policy for every Travel insurance need we have in the future. Thank you so much. Show details
katalina
katalina
  Bupa Travel Insurance

I will never use BUPA!

I usually use BUPA when I travel overseas but last year when I tried to make a claim due to the fact my flight was delayed by 15hrs which meant I lost 1-day accommodation & my car transfer was missed to due my flight. BUPA said I could not make that claim because it was a a technical issue with the airline. Is this not the reason why we buy travel insurance????

 Show details

Trent
Trent3 posts
  Bupa Travel Insurance

Misleading policy

My flight was delayed in Vietnam overnight for 18 + hours. I had to urgently get to Sydney and took another flight, thinking (based on the policy) I was covered for delayed travel. Some pages of the policy stated: “canceled or rescheduled travel” unlimited for singles. The fine print unfortunately meant that if the carrier has delayed due to engineering reasons, I wasn’t covered at all for the alternate flight I purchased. Also I had to chase up the CGU end of the operation to get any clarification, they weren’t overly proactive about getting in touch.

 Show details

Too old
Too old9 posts
  Verified Bupa Travel Insurance

They kick you out when you are 70

3 years now I had the travel insurance and thankfully never had to use it. Now I got a letter, that they kick me out because I am 70 years old. What a poor policy this is!

 Show details

Bupa Australia
Bupa Australia   DM   
More
Puna
PunaLong Jetty
  Bupa Travel Insurance

Conditions not covered

Disappointed to find out that BUPA Travel Insurance (CGU) was not able to cover my pre exisitng condition although I have not had problems doing so in the past either through BUPA or alternate travel insurers.

 Show details

Bupa Australia
Bupa Australia   DM   
More
Damian
Damian
  Bupa Travel Insurance

Helpful with first time claim settled

I used Bupa travel insurance for a trip to Europe last year, I made a claim as airport lines and set up made me miss my flight and as result of this the return trip was then cancelled by the flight operator. I purchased alternative tickets to get to and from my destination. I made a claim when I got back home and they were helpful in telling me what information I need to support and process my claim.

The process was simple and straight forward and very happy that I went with them.

 Show details ·  1

Questions & Answers

John A
John A · Bupa Travel Insurance

We are planning an 8/9 day trip to New Zealand. As your insurance provider is Allianz what is the covid-19 medical coverage? We are BUPA members

gul b.
gul b. · Bupa Travel Insurance

Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure

Phil
Phil · Bupa Travel Insurance

I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil

Sharon
Sharon  
See all Bupa Travel Insurance questions

Details

Compare all Bupa Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and Pet
UnderwriterInsurance Australia LimitedInsurance Australia LimitedInsurance Australia LimitedInsurance Australia Limited
Maximum Age Covered 85 years old85 years old85 years old85 years old
Medical Coverage
Overseas Emergency Assistance Not IncludedUnlimitedUnlimitedUnlimited
Accidental Death$50,000$15,000$25,000Not Included
Emergency DentalNot IncludedUnlimitedUnlimitedUnlimited
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey Not Included$2,500$6,000Not Included
Hospital Cash AllowanceNot Included$50 per day, up to $3,000$50 per day, up to $6,000$50 per day, up to $1,000
Overseas Emergency Medical & Hospital ExpensesNot IncludedUnlimitedUnlimitedUnlimited
Loss of Income$4,500$6,500$10,400Not Included
Permanent DisabilityNot Included$15,000$25,000Not Included
Luggage & Personal Effects
Theft of Cash $250Not Included$500Not Included
Delayed Luggage $500$500 after 10 hours$750$500
Credit Card Fraud$500 as part of Travel Documents cover$2,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover$1,000 as part of Travel Documents cover
Travel Documents / Passport $500$2,000$3,000Not Applicable
Maximum Single Item Limit $3,000 (Personal Computers, Tablets, Cameras or Video Cameras), $1,000 (Smart Phones & any items with phone capabilities), $750 for all other items$1,500 (Laptops or Cameras)$3,000 (Laptops or Cameras)$3,000 (Personal Computers, Tablets, Cameras or Video Cameras), $1,000 (Smart Phones & any items with phone capabilities), $750 for all other items
Luggage & Personal Effects $20,000$7,500$15,000$10,000
Ancillary
Personal Liability $5,000,000$2,000,000$2,500,000$2,500,000
Rental Vehicle Excess $6,000$3,000$5,000$6,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care Not IncludedNot Included$650Not Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all Bupa Travel Insurance listings
Visit official website

Contact info for Bupa Travel Insurance

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
SatClosed
SunClosed
  • ABN: 81000057590

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.