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Bupa Travel Insurance
4.0 from 132 reviews

Reviews

Review distribution

5 star
71
4 star
31
3 star
6
2 star
5
1 star
19

Sharon

SharonCentral Highlands and Goldfields, VIC

Customer service staff exceptional!!!!

published

We needed to talk to Bupa Travel insurance phone staff whilst we were overseas and back in Australia and I was exceptionally impressed on their outstanding customer service. They were both so friendly and courteous and explained what I needed to do, for our situation, in an easy to understand way. I felt extremely supported and comforted by their level of expertise and guidance. Our policy was a very reasonable cost and our claim was handled with great ease and efficiency. This will be our 'go to' policy for every Travel insurance need we have in the future. Thank you so much.

Value for Money
Customer Service
Insurance Cover For:Adult and Teenager
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
See all answers

I will never use BUPA!

published

I usually use BUPA when I travel overseas but last year when I tried to make a claim due to the fact my flight was delayed by 15hrs which meant I lost 1-day accommodation & my car transfer was missed to due my flight. BUPA said I could not make that claim because it was a a technical issue with the airline. Is this not the reason why we buy travel insurance????

Insurance claim madeYes
Trent

Trent

  • 2 reviews
  • 6 likes

Misleading policy

published

My flight was delayed in Vietnam overnight for 18 + hours. I had to urgently get to Sydney and took another flight, thinking (based on the policy) I was covered for delayed travel. Some pages of the policy stated: “canceled or rescheduled travel” unlimited for singles. The fine print unfortunately meant that if the carrier has delayed due to engineering reasons, I wasn’t covered at all for the alternate flight I purchased. Also I had to chase up the CGU end of the operation to get any clarification, they weren’t overly proactive about getting in touch.

Insurance claim madeYes
  • Verified customer

They kick you out when you are 70

published

3 years now I had the travel insurance and thankfully never had to use it. Now I got a letter, that they kick me out because I am 70 years old. What a poor policy this is!

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Puna

PunaLong Jetty

Conditions not covered.

published

Disappointed to find out that BUPA Travel Insurance (CGU) was not able to cover my pre exisitng condition although I have not had problems doing so in the past either through BUPA or alternate travel insurers.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Helpful with first time claim settled

published

I used Bupa travel insurance for a trip to Europe last year, I made a claim as airport lines and set up made me miss my flight and as result of this the return trip was then cancelled by the flight operator. I purchased alternative tickets to get to and from my destination. I made a claim when I got back home and they were helpful in telling me what information I need to support and process my claim.

The process was simple and straight forward and very happy that I went with them.

Insurance claim madeYes
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Ruth

RuthBrisbane

Insurance Claim settled quickly and profesionally

published

Unfortunately due to becoming ill I was unable to travel and my travelling companion and had to cancel ouroverseas holiday. We rang Bupa claims and they organised a claims consultant who listed the necessary documentation they needed. We sent this through Friday and had our total claim approved on Monday including the visa's and medical expenses incurred. We highly recommend using Bupa travel insurance - good value for money, the claims service was professional and prompt. Very impressed.

Insurance claim madeYes
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Did Not Need Insurance

published

The policy was good value.
The Cruise followed the Cyclone "Iris" up the Queensland coast where our Cruise was going and believe it or not "Iris" turned around while we were in Cairns and the Cruise followed her back down the coast .we still enjoyed the Cruise although three days were very "Rock and Roll" Very good entertainment-Very good Crew.
I am so glad that I did not have to claim on Insurance

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services
Lyn

LynAustralia

  • 2 reviews
  • 1 like

travel insurance that is worth to consider ..

published

Have looked up many travel insurances' review. Bupa so far is the best. One thing that I like about Bupa is that - whether or not the issues raised will be rectified down the track, what impressed me is the staff do actively read and try to reply most of the reviews. Review=aware+rooms to improve the policy or the processing procedures=good customer services=more future businesses = more of the good customers reviews.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Heath conditions that are not covered

published

I was disappointed that there is no cover for heart conditions. Even if your condition was resolved more than 20 years prior to travel there is no avenue to provide Specialist Doctor reports to get cover. I will be going with another insurer that will cover me with a doctors advise on my next trip.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Sarah

SarahAdelaide

Very supportive, quick and generous

published
Insurance claim madeYes
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Hidden exclusions in travel insurance. I'm going back to RAA.

published
Insurance claim madeYes
3 comments
Bupa Financial Services
David H.Bupa Financial Services
Tess S
Tess S

I do not know how to private message you, Sarah. I've lost $170 but I am happy in knowing I may have stopped some others from mistakenly thinking cancelled flights are covered and to consider this before taking out insurance with BUPA. Thanks anyway.

Bupa Financial Services
David H.Bupa Financial Services

Hi Tess, thanks for your message.
I have sent you a private message in which you can reply to.
Thanks,
Sarah


Steve

StevePerth

  • 4 reviews
  • 5 likes

Very Poor

published

Currently going through a dispute process. It was to my surprise that the travel policy is not BUPA but unwritten by CGU. Dealing with the representatives was stressful, and it felt like the first instance was to reject a claim irrespective of the details and the circumstances. I only went with BUPA because I have Health Insurance with them. I shall be reviewing that policy now based on them washing their hands of the claim.

Insurance claim madeYes
3 comments
Bupa Financial Services
David H.Bupa Financial Services
Steve
Steve

Please provide me your contact details and I shall contact you directly. Thanks
Steve

Bupa Financial Services
David H.Bupa Financial Services

Hi Steve, I have just sent you a private message.
Thanks,
Sarah


topsy

topsySydney

  • 2 reviews
  • 2 likes
  • Verified customer

Very Helpful

published

While we didnt need to use our insurance, we had to change our trip due to Cyclone Gita. BUPA gave us good support and advice to get us on our way safely to a new destination

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Online Travel Insurance

published

Received an email regarding travel insurance with an added 10% off to their members 15% off. If you have an existing medical condition and it's approved online, you MUST phone Bupa. Bupa, however, are unable to give you the extra 10% as it only applies to online. Works well if you have no premedical condition.

Insurance claim madeNo
Patrick

Patricksydney

  • Verified customer

Incredibly poor experience with BUPA

published
Insurance claim madeYes
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Bupa Travel Insurance comprehensive & affordable

published

I've used Bupa Travel insurance for several years now.The Customer Service each time has been excellent. Fortunately I have not experienced any mishaps & haven't needed to make a claim. I'd expect the same positive outcomes and service if I did.

Insurance claim madeNo

Simple but unhelpful

published

BUPA travel insurance was easy and simple to get, no hassles to organise cover for my 3months in South America. The problem however was when I was trying to extend the length of my cover as I extended the length of my trip. BUPA was non-existent to help me, wouldn’t return my emails and kept getting disconnected when they had to put me through to someone on the phone. While I probably would take out travel insurance with them again I’ll just be sure not to extend my trips.

Insurance claim madeNo

BUPA Travel Insurance? Simple!

published

We travel a lot and have used BUPA Travel Insurance for years. Getting BUPA insurance by phone is easy, and represents great value for money. They know our medical history and accept pre-existing conditions that other insurers just do not touch. We have rarely had to claim, but BUPA's Claims service is outstanding; their staff are exceptionally helpful; and payment is made promptly and without difficulty. What is promised is what is delivered, and we won't consider changing!

Insurance claim madeYes

Value for money...

published

I took out Bupa Travel as it was a feature of my policy; in terms of value for money I couldn't have asked for better. The customer service which was provided in the initial instance could not be faulted and the amount i paid for the level of cover provided was very satisfying.

I will definitely insure through Bupa travel again.

Insurance claim madeNo

Page 1 of 7

Questions & Answers

gul b.

gul b.asked

Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure

No answers

Phil

Philasked

I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil

1 answer
Sharon
Sharon

Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.


Hanum

Hanumasked

Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.

No answers

Get an answer from our members and Bupa Financial Services representatives

Details

Bupa Travel Insurance - Platinum Plan

Bupa Travel Insurance - Platinum Plan

No reviews
Bupa Travel Insurance - Premium Plan

Bupa Travel Insurance - Premium Plan

No reviews
Bupa Travel Insurance - Essentials Plan

Bupa Travel Insurance - Essentials Plan

No reviews
Bupa Travel Insurance - Domestic Plan

Bupa Travel Insurance - Domestic Plan

2 reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 134 135134 135134 135134 135
Email Address info@bupa.com.auinfo@bupa.com.auinfo@bupa.com.auinfo@bupa.com.au
24-Hour Phone Contact NoNoNoNo
Online Live Chat NoNoNoNo
Other Insurance Types Offered Car, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and Pet
UnderwriterInsurance Australia LimitedInsurance Australia LimitedInsurance Australia LimitedInsurance Australia Limited
Maximum Age Covered 85 years old85 years old85 years old85 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedNot Included
Accidental Death$25,000$15,000Not Included$10,000
Emergency DentalUnlimitedUnlimitedUnlimitedNot Included
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $6,000$2,500Not IncludedNot Included
Hospital Cash Allowance$50 per day, up to $6,000$50 per day, up to $3,000$50 per day, up to $1,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Included
Loss of Income$10,400$6,500Not Included$4,500
Permanent Disability$25,000$15,000Not Included$10,000
Luggage & Personal Effects
Theft of Cash $500Not IncludedNot IncludedNot Included
Delayed Luggage $750$500 after 10 hoursNot Included$500
Credit Card Fraud$3,000 as part of Travel Documents cover$2,000 as part of Travel Documents cover$1,000 as part of Travel Documents cover$500 as part of Travel Documents cover
Travel Documents / Passport $3,000$2,000$1,000$500
Maximum Single Item Limit $3,000 (Laptops or Cameras)$1,500 (Laptops or Cameras)$750 (Laptops or Cameras)$1,500 (Laptops or Cameras)
Luggage & Personal Effects $15,000$7,500$3,000$2,500
Ancillary
Personal Liability $2,500,000$2,000,000$1,000,000$1,000,000
Rental Vehicle Excess $5,000$3,000Not Included$4,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care $650Not IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra

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