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Burswood Car Rentals

Burswood Car Rentals

3.7 from 65 reviews

Reviews

3.7

65 reviews
5
(39)
4
(4)
3
(1)
2
(3)
1
(18)
  • Value for Money
    4.3 (9)
  • Transparency
    3.4 (8)
  • Customer Service
    3.8 (9)
  • Booking Process
    4.3 (9)
  • Vehicle Condition
    4.4 (10)
  • Received Booked Vehicle
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Andrew Butcher

Andrew ButcherPerth, WA

  • 2 reviews
  • Verified customer

Great service, almost brand new Ute

published

Time from online quote request to booking was short ( several hours late on a Friday)
ladies were very friendly and not too pushy with extras.
Ute was perfect (free upgrade to auto, due to no manual stock) and only had 100K on it. Just the right size for everything I needed to more (Full 2400x1200 sheets and big furniture) .
Ute returned with no damage and got a confirmation of no extra charges the next business day.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle No, I received a better vehicle
See all answers
Marc C

Marc CFlorey 2615, ACT

10/10 for service and efficiency

published

The service provided by Burswood was exceptional. Right from the booking process through to the return of the car. As I have some mobility issues the team were incredibly accommodating at every stage of the hire. On arrival at Perth airport they arranged for the car to be in the short stay carpark enabling my wife to get me to the car with a minimum of fuss. A bonus was the car we were allocated was a new Audi A4 with only 256km of the clock. We were departing WA on a cruise ship from Fremantle and the company organised that we drop the car at the port (only about 30metres from the passenger entrance). All in all a 10/10 experience and will only book with Burswood in the future.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeAudi A4
Received Booked Vehicle Yes
See all answers
Jennifer

JenniferWestern Australia

Great service. Lovely car.

published

Hired a beautifully presented car for 3 days while my car was at the workshop. Customer service was excellent. Pleasant and easy to deal with. Bond refunded promptly. Would highly recommend. The previous car hire place I used in Melville were nasty. Tried to charge me $800 for a difficult to see ding in door clearly made by another vehicle door and there when I hired the car.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
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  • Verified customer

Bad service. Billed for damage that never occured. Use at your own risk

published
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
  • Verified customer

2nd time with Burswood

published

2nd time with Burswood and your service never fails to disappoint us. Car was clean and spacious. Instructions were clear and we had no issues picking and dropping off the car. Will be back next year with more rentals from Burswood!
Regards
Jen

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
  • Verified customer

Rates are cheap but overall bad experience and service. Rent at your own risk

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Astra
Received Booked Vehicle Yes
See all answers

I don't recommend it to anyone

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHundai
Received Booked Vehicle Yes
See all answers
Julie

JulieMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Best car hire experience

published

This was by far the easiect car hire experience I have had. Customer service was friendly and responses were timely. Drop off and pick up was a breeze. Their prices compared to well known companies was excellent and saved me a couple of hundred dollars. Would highly recommend this company.

Transparency
Customer Service
Value for Money
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Rob

RobMetropolitan Adelaide, SA

  • 3 reviews
  • 6 likes

Total scammers

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers
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Chris

ChrisPerth, WA

Damage Dispute

published

Despite adhering to conditions below and returning the car in immaculate condition, the hire company took $220 out of my account to cover damages. Burswood car hire informed me the damage was under the car (which is why I did not see any damage!) and I must not have realized I caused it!! I am certain I did not damage the car in any way and this is a scam. There was no hand over or return inspection available which would have prevented this happening. In my limited experience of car hire I have never not had this method of hand over included.

Vehicle TypeHyundai Accent
Mary MA

Mary MASydney, NSW

Competitive prices & great service!

published

Great competitive prices, caring and professional staff and convenient location. Had a small issue with rental car and ladies at reception were very helpful and genuine in sorting out the issue. Highly recommend!

Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers

Definitely recommend...

published

We very happy with service provided... from the online the booking process to the well detailed and easy to use hassle free instruction for AFTER HOURS pick up and drop off at the airport ... we flew in and out of Perth on midnight flights.... We were pleasantly surprised when we picked the car up.... it was in good condition and immaculately detailed.... Even though the process for car pick up and drop provide was excellent, I still decided to phone to confirm the details for myself.... The receptionist was wonderful and happy to go through them with me ....

I would definitely recommend Burswood care Rentals...
and will definitely be a return customer....

Totally Disagree with with reviews

published

Burswood car rentals misleading customers they had some cars on road without insurance.When customers met with an accident they never covered.They said they had self insurance.They charging extra money for premium cover which is totally useless.I am dealing with accident case from 2015 and spent thousands of dollars from my pocket.Case in Court with SGIO.I can proof in front of MEDIA or anyone who want challenge me.
All good reviews from their own knon people or customers they never face accidents.
If they really honest they can proof where they helped me still case in court.

Dot

DotBrisbane

Stress free

published

Excellent experience with Burswood from booking to pick up and delivery. No hidden costs, easy directions to pick up car, easy drop off.
After previous car rental experience in Europe, this company was a joy to deal with.

John Hook

John HookSydney

Good car and good service. Very helpful.

published

I rented a car for 3 days to go down to Margaret River. The rate was very good when compared to the traditional rental companies. The car was reasonably new and in good, clean condition. I wanted the car earlier Sunday than I reserved for. I called the day before and I got the car one hour earlier and they dropped it off at my hotel! When I returned the car to wrong car park, they were nice about and picked the car up where I left it. The reception lady and was nice and helpful. I would use Burwood Car Rentals again.

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Lorraine

Lorraine

  • 3 reviews
  • 2 likes

Excellent

published

Have booked a few cars over the years and they are by far the cheapest/easiest/friendliest to deal with. No huge up front fees only $100 fuel hold ... not like $750 - $1000 like all others and easy airport pickup. The cars are practically, if not, new . They made it very stress free after a car reversed into me. They did all the paperwork.
Would highly recommend Burswood Car Rentals .

Bad service from female receptionist

published

After waiting 5mins for the receptionist to finish her phone call. She then looks at me and says yesss.. I'm like well Hello to you as well. I'm here to pick the car I've booked. Bad service. Will be going back to Budget rentals next time.

  • Verified customer

Greatest car and ute rental experience ever with Burswood Car Rentals!!!

published
HerbC

HerbCHouston

  • Verified customer

Great service, new cars, and very helpful after an accident

published
Funkytownjane

FunkytownjanePerth, WA

  • 12 reviews
  • 2 likes

I'll be a returning customer.

published

I was very happy with the rental car and the customer service at Burswood Car Rentals. All round good experience. I'll be a returning customer and will recommend to family and friends.

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