Burswood Car Rentals

Burswood Car Rentals

 Verified
Burswood Car Rentals
3.8

87 reviews

PositivevsNegative
69% · 6026 · 30%

Received Booked Vehicle
  • Yes
  • No, I received a worse vehicle
  • No, I received a better vehicle
Value for Money
4.3
Transparency
3.9
Customer Service
4.2
Booking Process
4.5
Vehicle Condition
4.6

Reviews

87 reviews
87 reviews
Fred S.
Fred S.4 posts
 

Overcharged for the fuel

I rented an Audi for a day when I picked it up, it had one line from being full. On return, I was a bit of a hurry and forgot to put fuel in. The level was slightly below when I picked it up. The person serving me said its fine we can fuel it for you but will have to charge $3 a litre and they will just deduct it from my $500 deposit which I agreed. The following morning I received my refund of $437.
I have done less than 100km on a Diesel Audi Q3 there is no way I could have done 21 litres ($63) driving back and forth 4 times between Burswood and Perth cbd which is only 5.8km distance that is worst than my V8!. I contacted them and no response :(

The staff were good and friendly though. Show details

Value for Money
Customer Service
Booking Process
Vehicle Condition
Rod
RodGreater Melbourne (Metropolitan), VIC4 posts
 

great experience

hired a car for four days last week
car was clean and as booked
no problem picking up or dropping off car
would recommend and would use them again when in Perth Show details
TMux
TMuxSydney, NSW5 posts
 

Very helpful

I hired a car from Burswood on 2/5/23 to 3/5/23. As a novice at car hire I had some questions and the staff could not have been more helpful. My car was ready as advised and was very easy to collect and return. The car was almost brand new and a really good drive. The hire rates were excellent. Everyone I had contact with at Burswood Car Rentals seemed to want to help. Thank You Show details
Michael
MichaelSydney, NSW5 posts
 

Nice car great service

We’ve used Burswood four times now. Prices are very competitive and cars we’ll maintained. Great service too. Show details
Tim Nicholls
Tim NichollsIllawarra, NSW5 posts
 
Richard CK
Richard CK
  Verified

Blame it in System Glitch? So lame

- Worst customer experience ever!!
(See Google reviews for full story.)
- Changed booking done 2.5mth prior from 8 seater to 7 seater. Likely to make more $ on last min bookings and bumped mine down
- Poor service and lousy attitude
- Poor management, ill-trained staff and can't be bothered attitude. Lack initiative to solve issues
- Collected full payment prior to collection time and was quick to blame on system glitch and best they could offer was a refund. No solution, no compensation, no initiative. Bad bad bad.
Suzie Cowen-Bodey
Suzie Cowen-Bodey3 posts
 

BEST CAR HIRE IN PERTH!

We hired a car from this company whilst visiting family in Perth. The whole procedure from booking, collecting the car, which was waiting for us at the Airport was such an easy procedure. Returning the car was just as easy, added bonus when we returned the car to the Long Term Car Park a agent from the Company was dropping another car off so she dropped us right outside our Qantas terminal for departure back to Melbourne. Our holding deposit refunded back into our account within 2 days, plus THE HIRE FOR THE 7 days OVER $200 CHEAPER THAN ANY OTHER CAR HIRE!!!!! for same car!!!! Show details
Lucky
Lucky
 

Great car at a great price

I booked a car with Burswood car rentals in July and i can testify that the service was great. The car was dropped at Perth Airport right at the exit because there was no parking at the long stay car park. The guys communicated with me through out and even left money for me to use to pay for the car short stay car park. When i went to pick up tge car i was amazed. The car was in a neat, new condition, and it was just fabulous. That was quiet a machine i was looking for. It made my holiday pleasant. I would recomend Burswood to anyone because the prices are reasonable. My deposit was returned back in my account within 3 working days. Its a 10/10 for me. Show details
Liz
LizGreater Melbourne (Inner), VIC
 

Car hire

Thank you to the team at Burwood car hire. We picked our Toyota Corolla up at he Perth airport, it was clean and a beautiful car to drive. Returning car was easy and our deposit returned to our bank within a few days.
I will be definitely using this service again.
Thank you for all the phone/ email support. Show details
Vince
Vince3 posts
 

Brilliant Service

The guys are so friendly and the service is first class. Cars are always in great condition and you dont get any ridiculous suprises at the end of the hire. First class every time. Show details
Customer
Customer3 posts
 

Excellent service

Top class service. Very professional and helpful staff. Impressed with the service. Highly recommend and would prefer to avail their services again. Smooth process and great service with good value for money. Show details
lenny
lennyPerth, WA2 posts
 

Always excellent !

Have been hiring from Burswood regularly for years as they have the most competitive rates, great vehicles, availability and excellent customer service who are always able to assist us with our requirements. 6 Stars! Show details
Ellen
Ellen
 

Couldn’t recommend them more!

So easy to deal with! They didn’t try scare mongering you into buying loads of unnecessary cover for things. No hidden costs and was a very reasonable price compared to the bigger rental companies. The car was great and was delivered directly to our hotel. We ended up needing to constantly extend our rental while sorting out our own car and they were always extremely obliging. I would definitely recommend them for renting a car!
Vehicle Condition
Jodie J.
Jodie J.Perth, WA2 posts
 

Great service

Great service went to pick my hire car up and it was a different car to what I paid for and I found I had been uografed to a better and bigger car Show details
stephy
stephyGreater Melbourne (Outer), VIC51 posts
 

So helpful

Very reasonable. Very helpful. Lovely car. I would recommend them to anyone. Marion was new but organised everything perfectly.the vehicle met my needs. I was happy with the vehicle. Fully informed about bond. The return of same. Show details
Value for Money
Transparency
Customer Service

Questions & Answers

Ju Yi
Ju Yi

can pick up @ 2am ? thank you

Sharon G.
Sharon G.

Hi , I’ve hired a car from your company to be returned tonight at the Perth airport. May I check if I’ve to return it with a full tank?

Dav s.
Dav s.

What currency is charged by Burswood car rental?

Details

CategoryCar Rental Services and Direct Car Hire
Service TypeDirect Car Hire
Hire Vehicle typeCars
Locations WA
Airport Shuttle Service Yes
Visit official website

Contact info for Burswood Car Rentals

Mon24 hours
Tue24 hours
Wed24 hours
Thu24 hours
Fri24 hours
Sat24 hours
Sun24 hours

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.