I called Smarte Buys customer service after we had a fridge delivered that froze everything in our fridge, ruining most of our food. I spoke to a man named Tarik who was initially assertive but gave us two options: a full refund or paying a further $200 for a new fridge. The next day I called again to explain that neither option was suitable for… Read more
us, as we need a working fridge without paying more money. Tarik began to raise his voice and said things like, “I’m not going to play your little games” and “You can make all the threats you want, I don’t care.” and "just say it, you want a new fridge, just admit it"
Apparently, mentioning Fair Trading is considered a “threat” that warrants an aggressive response.
We just want a working fridge and some understanding for the situation, not someone who becomes confrontational and won’t let me speak.
This Company – Misleading Listings & Zero Accountability If you value honesty, warranty protection, and basic customer service, stay far away from this seller. I purchased a Samsung Odyssey G9 curved monitor after their website clearly advertised it as brand new. However: • Misleading product listing – The invoice nowhere states that the unit was… Read more
refurbished or factory seconds. • Tampered compliance stickers – The product arrived with altered or removed compliance/warranty stickers, making it impossible to receive support from Samsung. • Zero after-sales support – Despite 10+ phone calls and multiple emails, they repeatedly refused to take responsibility or offer warranty coverage. • Rude and dismissive service – Every interaction was met with rudeness and a refusal to address the issue.
This is by far the worst purchasing experience I have had with any Australian retailer. The combination of false advertising, tampering with warranty compliance, and complete lack of accountability is unacceptable. Bottom line: Do not risk your money, time, or peace of mind. Avoid this company at all costs.
AVOID AT ALL COSTS! Microwave was faulty out of box! Got clearance from Sharp for it to be returned day after delivery for exchange with an APPROVED case number. Store insisted that it have an 'RA number', (even though store policy states one is not needed for faulty returns within 14 days). Called Sharp again and was again told that one was not… Read more
needed within 14 days faulty item returns and store was to call them if they had a problem with it. Store refused to do so. Days between emails ensued and microwave is now out of stock. Will need to purchase elsewhere at higher price. Went to Fair Trading. After doing so, the store told me 'I' needed to return the microwave to them to be 'inspected', (even though Sharp has deemed it faulty) and the store policy states they cover return shipping of faulty items! 'Buy Smarte' now have to deem it faulty since they don't have an RA number and they won't cover shipping. EVEN THOUGH SHARP HAS DEEMED IT SO AND I SENT THE STORE A RECORDING OF THE SOUND IT'S MAKING UPON THEIR REQUEST! (I didn't need to as I already had it approved by Sharp to be returned).
They refused to call Sharp as requested by them if they have an issue. Why? This should have been a simple exchange! I now need to take this to the Tribunal. They said they have trouble returning things to Sharp that's why they need an RA number. Why do they have trouble? So had I got another brand, I wouldn't have needed one? Their problem returning items to Sharp, is not mine, yet it's become my problem! I should not be financially burdened for this business not taking this microwave back the day after I received it! This should have been so simple! Just go with a much bigger business with a well-known name! Once bitten, twice shy!
(Have included screenshot showing RA number needed ONLY for change of mind)
Reviews with attachments
Beware the "Factory Second"!! – I bought a "Factory Second" soundbar and it was clearly second hand. They did not even bother to try to make it look new! The power cords were just wrapped around themselves, there were marks on the bottom where the previous owner had them resting. Their response was just to restate that it was a factory second. Going through Fair Trading now.
Damaged my house upon delivery – Upon delivery they ruin my door frame and my floor. The delivery guys apologise and said they were reporting back to the company so we could get this fixed. No one ever reached out I followed up multiple times with no solution. It's been 4 months and every time I called they say they will get someone to fix and let me waiting forever!
The best experience! – Great prices for good brands, great communication (John, you are a legend!)and fast delivery! Why should i go anywhere else??? Thank you! I love my Samsung fridge:)
In-depth reviews
Great price, fast dispatch, highly recommended! – Buy Smart Order After days of Googling and keeping an eye on Black Friday and Cyber Monday sales, I saw that Buy Smarte had the cheapest price for the TV I wanted to buy (a Hisense U7HAU). Additionally, the Buy Smarte website reported that the tv was actually in stock, as well as enabled me to easily determine the shipping cost ($99), which, when… Read more
combined with the purchase price, still came out slightly cheaper than all other retailers (JB, Good Guys, Harvey Norman. So I decided to make the purchase. Below is how my purchase through Buy Smarte played out.
Cyber Monday (28-Nov) 11:37am: I created an account 11:46am: I placed my order, with payment via credit card. 11:46am: I received a “New order” email confirming my order number and details of my order (item I had ordered, postage address, etc) 11:46am: Received e-invoice 12:13pm: Received email notifying that my order status has been updated to “packing for Cope” 12:14pm: Received email with my full invoice attached 1:22pm: Received email notifying that my order status has been updated to “Dispatched”, and that my item was being shipped by Allied Express. The email also contained my tracking number and a link to the Allied Express website.
Tuesday 29-Nov -No updates
Wed 30-Nov 6:46am: Freight status updated to being onboard with driver for delivery 2:20pm: I received a phone call from the courier driver checking that someone was home to take delivery. I confirmed. 2:30pm: courier arrived and I helped him unload my new tv. It was the correct model and the box has no signs of damage.
Overall I was extremely happy with my purchase through BuySmarte and highly recommend them.
Excellent Purchasing Experience – I purchased a 65 inch TCL P725 tv. I paid for it on Wednesday 27 Oct at 11.15am. I received email and SMS confirmation of the order with instruction to contact them to confirm a delivery date. I phoned to confirm delivery for the following day. I received email and SMS confirmation to indicate it will be delivered between 9am - 6pm and a 2hr… Read more
window would be provided. I then received an SMS from courier on Wednesday 4.55pm to indicate delivery Thursday 9am - 5pm and with a tracking link in real time. Next morning on Thursday at approx 8.30am I received a phone call from the courier driver to indicate they are approx. 30min away. This was then followed up by an SMS confirming same. Delivery occurred at 9am. It was delivered in perfect condition. I unpacked the tv and had it all set up on its stand all in less than a day from the time of purchase. I am writing this review because this was an excellent online shopping experience. Communication could not have been better. The price was good and importantly, the tv was delivered in perfect condition and in the time frame promised. Thank you BuySmarte. I highly recommend this shop and I hope they maintain these high standards as I intend to purchase again in the future.
Great Support From Steve – I recently bought an 86" TV from Buy Smarte. After shopping around, I was about to buy from one of the bigger local shopfronts when I saw the price at Buy Smarte on line. It was way cheaper than any of their competitors by a huge $$$ margin. Shipping was only $59 and by joining their Club for $19, I got another K off the price. I was… Read more
concerned about making such a large purchase from a remote supplier but after doing a bit of online due diligence and speaking directly to the company the deal on offer was too good to pass up.
When the TV arrived the screen was damaged and the item had to be replaced and I thought "Oh no maybe I have set myself up for a fall". I quickly found out there was nothing to worry about.
Steve from Buy Smarte got hold of the replacement within a few days despite the one originally supplied to me being the last in stock. There was no messing around with Steve showing by action rather than words that he knows his business - the damaged set was picked up and gone within a couple of days and the new one is now up and working brilliantly.
The guys who fitted the set told me they came across three damaged sets that day which would need replacement, putting this situation in context as not being that unusual for television sets supplied locally by the bigger outlets.
I would not hesitate to deal with Buy Smarte in future. Overall a very impressive performance and outstanding price so think about giving them a go.
Positive reviews
Fantastic service – Purchased LG 9kg washer, installed and all packaging removed. Cannot fault their service. I will be back again. Delivery was prompt, here within 2 days! Communication was outstanding.
They really put the Service in Customer Service – They really stand behind their products: Excellent and Fast replacement I had just purchase a new Samsung Sound Bar and one of the rear speakers just went out, I called them, sent them a photo (Video) and was told within 24 hours that I new one will be sent out to me! ! Judging on how quickly they got the original unit to me, I should have it in… Read more
approximately 36 hours. I know from experience dealing with Samsung directly it took weeks to even get someone to get back to me,, this was a real pleasure, so nice to have someone stand behind what they sell.... Thank you Buy Smarte
Great place to shop and save – I had a great experience with Connor and the team at BuySmarte. They provided excellent customer service and offered competitive prices, making it a perfect place to save money. Although I encountered a minor issue with my item, it was resolved quickly and efficiently. I will definitely be buying from and recommending BuySmarte in the future!
Find out how Buy Smarte compares to other Appliance Retailers
Know better, choose better.
Negative reviews
Broken Samsung TV! – Hello I bought a Samsung TV from you 3 years ago. Today, the screen went black and only sound is coming out. It’s turning on and then off again. It’s not functioning properly. Under Australian Consumer Law, it is reasonable to expect a Samsung TV to last for more than 3 years. I’d like a replacement please. I’ve emailed and no one has responded.
Please check my review before purchasing – They have good review rate. So I've purchased item, but I had some issue. They said I cannot get warranty service. Very disappoint. I just waste over $1000. Before buying something from them, you should think about warranty service.
Scammer – Very cheap and nasty products that do not out last the warranty yet they don't honour them. Avoid these scammers. Also see how they treat customers in their review responses. That's enough to shop elsewhere.
Recent reviews
They don’t honor their advertised prices ! – Disappointing they list a price and didn’t honor it , put the Hisense TV into my cart as pictured in my attachment and when I went to pay the price jumped up from $1545 to $1985
Excellent Service – From making an on line enquiry and getting a prompt phone call I ordered an LG Soundbar S75Q, best price in Sydney! Delivery was made as promised and very happy with the product.
Excellent Service After Sale – I have purchased fridge, freezer and washing machines from Buy Smarte and their products have been great and in particular their after sale service is fantastic and they provide all the support possible. I highly recommend to buy from Buy Smarte
Excellent Customer Service – I would highly recommend Buy Smarte for my purchasing Samsung Soundbar. The delivery was on time with the driver called before approaching. The customer service John were very helpful getting back to me regarding purchase update and follow up. So I recommend highly for this company and their excellent customer service.
Cant live without it – I bought my Aircon on the Tuesday and was delivered to my home on the Friday as promised. The price was fantastic as it was $400.00 cheaper than the retail shops. The 2 men who I conversed with were ever so helpful and super obliging to do all they could for my Aircon to be delivered to Brisbane as we were having a super Heatwave. I would just like to thank them for the fantastic service. Sincerely Elisabeth HODL
⭐️⭐️⭐️⭐️⭐️ – Samsung 55'' QN90B TV. Bought 25 Oct 22 - Arrived 2 Nov 22 (sealed and in good condition). + Reviews. + Price. + JB HI-FI, Harvey Norman, The Good Guys et al, have some real competition that doesn't collude on price. - Watch this space. I would be happy to deal with BuySmarte again (subject to ongoing positive reviews (right here on… Read more
ProductReviews) to ensure they haven't backslid).
Unfortunately, companies that have gone rogue after gaining the trust of their customers aren't rare. The customers ripped off by the recent "Home Appliances Plus" fiasco, might have faired better had they read the reviews (1.2 out of 5 on this review site). Shout out to ProductReviews. As Always, caveat emptor.
P.S. BuySmarte earned 4.4 out of 5. That's a respectable difference, especially considering that consumers can't give a score of less than 1 out of 5. Seems a bit unfair that a seller gets a 20% positive score, no matter how bad they are.
Find out how Buy Smarte compares to other Appliance Retailers
Know better, choose better.
Amazing support team! – Had an issue with a TV I purchased within warranty period. The team was very responsive and did not give me any trouble claiming my warranty. There were delays in servicing my TV but their support team kept in touch and provided updates timely. Highly recommended to shop with them. Show details
Great Service, Quick Communication, Quick Delivery – Could not be happier with the service i received from this online shop. Ordered a soundbar on Wednesday morning, was much cheaper than other online stores so i had reservations but went through with the transaction. It arrived friday midday perfect condition, brand new.
Positive buying experience – Very good customer service. Polite, professional and helpful. So far (a couple of weeks in) the product I purchased has been fabulous. This type of service keeps people coming back. If only all companies realised that good customer service + a decent product = success and return business. Show details
Best prices and above all best customer service – I was looking for a Samsung soundbar as my old one broke down. I came across and online add with a Q70t model factory second from them at an excellent price. Called up for pick up in Hillsdale and John went out of his way to help me choose the right one. Soundbar works great but above all I was impressed with their service. Next time I need any… Read more
electronics or white goods, they are going to be my first choice. Thank sooo much for an incredible expierience, and let me tell you that I rarely give a review like this.
The best Blu-ray recorder ever – On Tuesday 30th October 2012 I bought a Samsung BD-E8500 3D Blu-ray Player/HDD Combo for $388, which included free express postage and I am very happy with it.
Very Impressed – I purchased a 32 inch Hisense smart TV on 10th January @ 12.30pm and it was delivered by TNT approx. 9.30am on the 11th. I am very happy with my new TV and very impressed with the ease in purchasing the TV and the rapid delivery. Congrats But Smarte would purchase through you again
Perfect – I googled for the TV and saw reviews here and found their price 500$ cheaper than others, I bought a 65 inch TV and Soundbar ,delivered next day in perfect condition, online shopping experience was very good and easy.
This crap is bussin – I thought the sound bar could of been kinda crap because it was a factory second refurbished model. Its been going strong for 12 months, it was half the price ($400) of JB-hifi ($800) for the same product. Shipped to my address (for free) so I didn’t have to worry about going to a store and driving it back. The product was the [Samsung HW-Q60T 5.1ch Acoustic Beam soundbar]
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