Buyandship

Buyandship

 Verified
Buyandship
2.7

30 reviews

PositivevsNegative
33%17%50%

Sender or ReceiverSender · Receiver
Delivery Time
  • Early
  • On Time
  • Late
  • Unacceptably Late
  • Never Arrived
Delivery Arrived in Good ConditionYes · No

Reviews

30 reviews
David V.
David V.
 

Way too expensive

Rip off. I paid $80 to forward some stickers in a standard sized envelope. I’m not sure if it’s the hidden fees or the consolidation requirements, but it’s a rip off and I wouldn’t do it again.

That said, it arrived with no issues. Show details

Desmond S.
Desmond S.
 

Avoiding at all cost !!!

Do not use their service !!!!
Shipment went missing and head office has no clue what US warehouse operation. Show details
Ivan L.
Ivan L.Metropolitan Adelaide, SA5 posts
 
Katie
Katie
 

Horrible service

Tell me they can’t ship my item but won’t refund my money. Paid 200 for nothing. Do not use them. Show details
Wai C.
Wai C.2 posts
 

Careful, they will prohibit your items from shipping then abandon your item

I bought a limited edition PS5 controller to be forwarded towards me, but after paying for the shipping, they said it is a prohibited item and couldn't be shipped, even though PS5 controllers get shipped everywhere all the time. I have to treat my item as abandoned, so they took my item for free, wouldn't even return it to the retailer and I'm completely out of pocket. It's insane

Worst part is, THEY WOULDN'T EVEN REFUND THE SHIPPING FEE, THEY JUST DECIDED TO TAKE MY ITEM, WITHOUT REFUNDING THE SHIPPING FEE. THESE PEOPLE ARE THIEVES, DO NOT USE THEIR SERVICES Show details

Sunny
SunnyGreater Melbourne (Inner), VIC2 posts
 
Kay
Kay
 
Heyhey01
Heyhey01Perth, WA
 

Terrible!!? Overprice charges

I don’t recommend this forwarder AT ALL! Charge ridiculous pricing. The tax&duties is the same price as the shipping. Double the amount?!!! Bought and shipped from overseas never had to pay even if I did it wasn’t so much! Really ridiculous!!!! Definitely won’t recommend!!!!!! HK companies are just trash. Overpriced and charges any oh how!!!! I had no choice but to pay otherwise I won’t get my items, however I don’t think I’ll be using them ever again! Show details
Douglas R.
Douglas R.Sydney, NSW2 posts
 
Aidan
Aidan2 posts
 

Worst service ever ! Very poor customer service in their head office !

I would have give 0 star if I could. The address that I left to Buyandship wasn’t completely match with their delivery partner - Toll’s record.

It had cost me extra time to deal with it and I have to pick it up myself! I mean if you guys can’t delivery properly then why I choose you?

Have the live chat with their head office staff - Ju which gave me very poor customer service experience. Not helping solve it but let myself handle and wait with no guideline. Show details

Jessica
JessicaPeel, WA
 

Not user friendly

The delivery cost is very expensive and the function is not user friendly at all. If you enter some details wrong , you can not edit again …. Will not use it again Show details
Claire
Claire
 

Terrible for shipping to Australia

Company uses Aramex to ship to Australia. Aramex had got to be THE worst courier in not only Australia but the world. No real customer support, no number to call, basically no way to figure out where your package is at all. I waited over 2 months for my package to be delivered for buyandship to tell me that it was lost in transit although Aramex tracking told me it was sitting in a sorting facility. Buyandship clearly only care about cheapness on their end as they will continue to use Aramex even though packages rarely ever get delivered. Show details
MaddieK
MaddieK2 posts
 
Anas Z.
Anas Z.Victoria
  Verified

They will detain your item acting like custom, will not ship your items and will not refund you! Stay away at all costs!

Do not buy using buyandship! They will detain your item as though they are customs, will not ship your item and would not refund your money at all! Stay at all costs! Especially beauty/care/cosmetic products. Show details
montxsuz
montxsuzAU60 posts
 

Questions & Answers

Claire D.
Claire D.

Can you trust Buy and Ship. They have been sent a parcel of mine, but keep saying they don't have it.
Claire

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