BuyInvite.com.au

Shocking to deal with. First time buying from them and ordered and paid for a pair of shoes - nothing about my order and then 2 weeks later get an email to say they dont have them and the order is cancelled. Never buying anything form them again.

Appalled – Awful awful awful!! I ordered a BRAND NEW mascara and this dodgy company sent me a USED TESTER! It still even had the sticker on it! When I messaged them and asked them to send me a brand new one, they refused. AVOID AT ALL COSTS!!!!!!

Nothing arrived – I ordered 2 shirts on the 20-3-23 and was told they would arrive on the 12-25 of April. I go into the site and go to my orders and they dont even show up. There isn't anyone I can speak to and it's extremely hard to make a complaint. My order number is 35483996. I thought BuyInvite were ok but now this. 3 months is a long time to deliver goods.

Quality Products and Excellent Customer Service – Huge fan of this site for a long time now, with a big range of products at very good, sometimes quite amazing, prices and really good quality. Have bought furniture, decor, clothes etc. Have only had a couple of incidents and their Customer Service was excellent. Prompt replies to any queries and extremely helpful and have always had a satisfactory result. Show details ·  1

Great pricing for longer wait time – Excellent communication: response within a couple days Product: much cheaper than other stores, product seemed genuine Delivery time: took about 4 weeks to arrive but i was willing to wait due to cheap pricing Show details ·  1

Most products I've got are great price and correct. I am a big fan of this website – I am a big fan of this website. Just sometimes that product came up with mistakes or wrong but they always refund quite fast. Good and reliable website and team. Show details

Very Disappointed – I ordered these pieces of jewellery as gifts for Christmas, they are terrible cheap, nasty, unfortunately I could have bought nicer pieces at a $2 shop down the road and yet I waited weeks for jewellery that look nothing like the photos! Very Dissatisfied

$288 returns sent 5th Aug didnt get refund until 11th Sep – I had a recent bad experience with Buy Invite which has definitely made me wary of buying from them. I sent $288 worth of returns in 2 packages exactly as requested with tracking numbers which showed delivery a few days later. Tracking numbers were provided to the seller "Miss Pinki" also known as "Cherry Blossom clothing" on the 5th Aug using… Read more

the Buy Invite platform. There was zero commuication back from the seller, not once, not ever. I escalated to Buy Invite on 16th August. no response was ever provided by them on their website. The only way I could get help was by posting a review on this platform and then going through mediation which was frankly a frustrating experience going round in circles and clearly no-one was doing anything. I sent screenshots, everything i possibly could. I wrote a formal letter on the advice of NSW Fair trading. They never even acknowledged receipt. In the end Buy Invite refunded well over a month later, but it's definitely left me distrustful of them. Like every other business the cutbacks in customer support are just inexcusable. All is well until something goes wrong. There is of course no number to call unlike they used to have in the past. I want to post this review because of the frustation and stress this caused me and just to forewarn others. Maybe this was the fault of the seller but getting Buy Invite to help me was an uphill battle.

Customer service terrible – I have bought from Buyinvite for many years now & had OK experiences until the last 6 months (apart from slow deliveries quite often). The most recent experience was when bedsheets that I ordered on 9/11/2021 didn't arrive. I contacted Australia Post who deemed them lost in transit and to contact seller, which I did. I got a message back from… Read more

Buyinvite on 4/1/2022 saying they would check with Australia Post and if no update, they would resend the item. I thought that it was good they would resend, but that was the last contact I had from them, despite messaging back every few days. There is no phone number to call on. Then I raised a dispute with PayPal and even they couldn't contact them. Today I got a refund from PayPal, thank goodness. I will never shop from Buyinvite again.

Do not deal with this company – Have been a Buyinvite customer for a while and used to be good. Not so now. Latest order on the 13 September was delivered 27 September, but not to us - 800 kms away from delivery address. Multiple messages left on contact us page on website - only way to make contact. Refund promised but never delivered. Not happy Buiyinvite.

Spam Messages non stop – Bought an item from them a few years back. Like a Fitflop that might be fake cus my mum said it felt different compared to the ones I’ve bought before. Now they’re sending me tons of spams everyday even if I have unsubscribed with them a lot of times! Show details

Don’t deserve even 1 star – Appalling customer service. Delivery Always delayed. Only email as a point of contact and No reply for days. If you have a problem with product- it’s money lost. How do they getaway with this!. Don’t bother with this site, look for a proper reliable supplier .

Be careful with brands and knock offs – There is currently an exact replica of a Bvlgari BZero bracelet on this site for $37 (massive breach of copyright - the real one is $2970). It’s the Bullion Gold My Beloved Bracelet and I have seen this item multiple times on the site. I had raised this issue in the past with BuyInvite direct however promoting fraudulent copies of high end… Read more

products appears not to be an issue as it’s still there. Check your product legitimacy before you buy from this site, especially with very well known brands.

Average products – Buy invite is a bit hit and miss. I have purchased several items over the years. Some are as advertised but occasionally they do sneak in a fake alternative - an example of this is when I purchased a pair of Streetfly shoes - I had a pair already so know how they look and are branded. The second pair purchased some time after were not branded, the… Read more

sizing was different and they were made of substandard material. I did get my money back however when i raised this issue with them. So their return / complaint system has been fair in my experience. Sizing of clothing is also hit and miss and quality of clothing too. Sometimes you get something great - other times not so much.

Ok in the past but not now – I had made a few purchased with buyinvite over the years, hadn't used them for a while and decided to purchase something on the 15 Jan 2020, was due to be delivered on the 29 Jan 2020. Nothing arrived and it still had not been sent on the 29 Jan 2020 so I contacted them, they responded on the 30 Jan 2020 saying they would chase it up, I had no… Read more

further response so I contacted them again on the 3 Feb 2020, they responded the next day 4 Feb 2020 saying they were still investigating, no followup yet again from them, I checked my order on the 7 Feb 2020 and it said it had been cancelled, I contacted them again asking why, they responded the same day saying the supplier was out of stock. As I made the purchase using humm I wanted to know where my refund would go seeing I had already paid most of the purchase off, their response

Thank you for your message.

Should you checkout with Humm and we are required to then refund part or all of your order, we will arrange to adjust the amount of any remaining installments to ensure that you are never overcharged.

If the amount of the refund we owe you is more than the amount you have already paid, we will cancel any future payments relating to that order as well as refund any payments you have already made.

Please note that the refund process is not completely automated and as such, your next scheduled installment may come out before any refund is completed in our system. Rest assured that you will always be refunded the correct amount should this occur.

If you have any questions you can simply reply to this contact message via the Contact Us section of the website.

I found their answer a bit ambiguous so I emailed them again, no response so I contacted Humm (you can read their review on their page), I have to wait 7 to 10 days for them to refund what I had already paid, the refund from byinvite went through on 10 Feb 2020, so the clincher here is what I purchased on the 15 Jan 2020 is still listed as available on buyinvite and between buyinvite and humm it will take over a month for me to get a refund.

Poor communication and unreliable, I won't be buying from them again or using humm again

Lying and keeping My Money with no response that helps – Contacted them over 20 times and 3 weeks with just the usual lines the company gives without looking into it. Starting to believe I'm just having conversations with computers. Offered to cancel my order and refund, I responded within 10mins of their email and the took 5 days to respond and sent an email saying sent 1 min before they responded. 6… Read more

days later with a fake tracking number, no goods and they say I can get a refund once I get the items and send back. This is not right! Very bad way to treat a customer.

They don't supply goods you've paid for and follow with terrible customer service – Made two separate purchases before Christmas, which were both supposed to be delivered before Christmas. One arrived the week before but only half the order was supplied and they told me that there was a problem with it via email only on the day it was delivered! Presumably they were aware when they packed it. The other order I am still waiting on… Read more

- the website said that it would be delivered by the 23rd December - still has not arrived on 28th January. I have contacted the company only to be told 10 days for this and 14 days for that, which I had already stated was well past. In most recent communication I was told that they'd spoken to logistics but didn't know what was happening with the order and they could see if they could get me a refund! Presumably if they will not supply the goods, Fair Trading would state that I'm entitled to a refund, not that they might consider giving me one. This same sale was advertised again in January with delivery before the end of January! Are those people AND the people who ordered in December still waiting too? Or is it only my order that was lost? It seems this company was bought out a few years ago and since then has just become so big that they can't function properly and don't seem to care.

Getting Worse Each Time – I have bought a lot from Buyinvite over the years and they are just getting worse. First is Quality. Half the items are now shipped straight from Asia and poorly made. I found the website they are getting them from and half the time they just double the price and send it straight, which takes a month or more. Size is not always right. I get… Read more

shoes, with my size printed on them, but clearly 2 sizes smaller. I get the wrong items sent 1 out of 5 orders. RRP is made up and sometimes so far out. Bought a bracelet for $25 that said it was crystal with a RRP of $300, it arrived as hard plastic that had a film on it too make it look like crystal that you could scratch off. I have since found it all over ebay for an average of $3. Thanks Buyinvite, for starting a good business, getting greedy and ripping off Australians.

Know your consumer rights before you buy and screenshot everything you buy – Definitely not always hassle free, that’s for sure - know your consumer rights before you buy. A few years ago, I bought quite a few things from Buyinvite, but I had a few hassles with them so decided to give them a miss. After a few years had passed, I forgot precisely what all the hassles were so decided to give them another go. This is what… Read more

happened: On 21 November 2019, I purchased 2 pairs of sneakers - was over-charged by $9.09 on one pair and the other pair were out of stock, so they were never sent to me. I contacted Buyinvite and pointed out that I had been over-charged by $9.09 on one of the pairs of sneakers. Buyinvite required me to provide a screenshot of the advertised price (so always keep a screenshot otherwise you will be scrolling for hours to find it) - they then offered a store credit, I asked for a refund, and got it on 4 December, when I was also refunded for the sneakers that were out of stock. The other pair of sneakers (my normal size) arrived but unfortunately were too small, so I messaged Buyinvite and asked if I could return them and get a refund. On 5 December, they messaged me and confirmed that I could get a refund, but that I had to take a photo of the sneakers (which I did) and that I had to provide the photo to them (which I did). They then tried to charge me $9.50 to return the sneakers which I thought was a bit rich considering that they had over-charged me $9.09 when I bought them, and if I had not pointed it out to them, I’m sure they wouldn’t have pointed out the over-charge to me. They ended up giving me a free return, so I returned the sneakers, but after Buyinvite received the sneakers, they emailed me that I had a store credit. I messaged them that they had already promised me a refund, so I expected a refund. They then messaged me that I wasn’t entitled to a refund because of their “Change of Mind Returns” policy. After reading their “Change of Mind Returns” policy, I messaged them and pointed out that I had not merely ‘changed my mind’, but that the sneakers were too small and that is the only reason I had not kept them. I also pointed out that I had requested a refund before I had even returned the sneakers, and that they had promised to provide a refund before I had even returned the sneakers. I also pointed out that the ACCC consumer rights for people shopping with an Australian online business include that an online business selling goods and services must “not mislead you or hide costs and other details from you”, and “give you automatic guarantees with the right to ask for a repair, replacement, refund, cancellation or compensation as appropriate if there is a problem”. I again requested a refund for the sneakers and stated that I would contact the ACCC if they didn’t provide a refund. A few days later, they messaged me and told me that although I wasn’t eligible for a refund as per their “Return Policy”, they would make an exception and provide me with a refund because I was a “valuable customer”, and that I should allow up to five business days for the funds to appear in my account. After three weeks there was still no refund, so I messaged them again and asked them what was going on. After about another week, I noticed that I hadn’t received any emails from Buyinvite telling me that they had responded to my message (which I note they normally do), so I checked their Contact page and found a message had been sitting there for a week, stating that they had refunded me the money on 17 December and that I should check with my payment provider. I checked with my payment provider and they confirmed that the money has not been refunded, so I messaged Buyinvite again and have asked them to advise me ASAP what is going on. I'm waiting to get a reply but next stop looks like being the ACCC, which is what I was trying to avoid.

While Buyinvite can have good sales, it’s only good if you get what you pay for, and of equal importance, is that they should keep their word, which they haven’t done in my case.

The most concerning thing about Buyinvite is that they lack credibility, evidenced by them promising me a refund, reneging on the refund after I had returned the goods, and only stating that they would provide a refund when I challenged them with Australian consumer rights info. Even then, they made out they were only providing a refund because I am a “valuable customer”! And to top it all off, they haven’t even provided the refund to me, their so-called “valuable customer”!

When you add it all up, it’s very time-consuming chasing up a refund, and doesn’t equate to hassle free shopping. Also, I wonder how many people can’t be bothered chasing up a refund because it’s just too much hassle? It would be interesting to know how much money Buyinvite make that way.

No delivery and no refund – I made a PayPal payment for an order with Buyinvite on the 5/11/2019. The order was never delivered because it never left the Buyinvite warehouse. I requested a refund and was advised it he funds were returned to a Visa account. I don't have a Visa account. Buyinvite advised me the refund was done on the 5/12/2019 and thats it. If I dont like… Read more

the matter then report to PayPal. The customer service is appalling and the entire experience has put me off ever doing business with them ever again. I put in a refund request with PayPal but Buyinvite is not responding to the email. Today is the 18/12/2019 and still waiting to get a refund from a payment that was done on the 5/11/2019. The purchase was supposed to be a Christmas gift. This has been dragging on because Buyinvite customer service team have always been very slow to respond back. Contacted is restricted to using the account contact and Messenger, there is no phone contact available.

Disappointing - Sold item they didnt have and weeks before resolved – Purchased a Christmas tree on 25/11 from BuyInvite. The sale page stated that delivery would be by the 2nd Dec. I got an update on the 28/11 to say that the stock had arrived. Then nothing. The delivery date came and went. When I contacted BuyInvite I was provided with a string of generic responses (the exact same email on two occasions), all of… Read more

which elusively skirted around my questions. They couldnt even tell me if they had the stock!

My poor kids didnt know when, or if, they were getting a Christmas tree this year. I didnt mind so much that the delivery was late, I just wanted to know IF I would get the item...or not, as I needed to know whether to make other arrangements for a Christmas tree (but didnt wanting to end up with two!).

Low and behind, three whole weeks after ordering I was refunded and told they in fact didnt have the stock. By which time the options for a decent tree were all but gone. Just a while lot of mucking about for nothing, and clearly poor systems in place to manage orders and stock. I cant understand how first you call sell something you dont have, and it then take more than. three weeks to work this out?!

Stay away!!! – If I could rate the website 0 stars, that would be a more accurate depiction of my experience. I purchased a phone that stated the product was "as new", however the phone arrived with scratches! The description did not specify anything about what SIM card the phone takes and now that I've received the phone, it's unable to be used. I'm very… Read more

disappointed and unimpressed with my purchase! I would not recommend this site. It is full of false and inaccurate advertising. They make their money by scamming customers.

November 17th 2019 Update: Do not purchase from this site

I recently purchased an item from this site for over $600, I received a faulty product and after contacting the Buyinvite team to see how they can help, I have received no response whatsoever.

Despite my multiple attempts to follow up on the matter, they have ignored me.

Do not purchase from this site unless you're interested in wasting your money.

Shipping is Hopeless! Don't Buy If You Want it in a Hurry – Using Fastway couriers who mark as undeliverable every time! I do not have any trouble getting deliveries from any other company, currently waiting on 4 separate orders for 2 months Show details

Stay away!!! They don't refund!!! Worst online shopping, – I used to buy from.buyinvite, never had any problems with refund, until now,,,,, I recently bought almost $1000 worth of items from buyinvite, one of the item didn't fit so we returned it, lousy scammers didn't refund my money In stead issued a credit voucher. There is no contact number no email where we can contact them... ps they will send you… Read more

all order in one package, I had to return two items, they gave me two RNA numbers even though both items were from same order, had to send them separately, needless to say I had to pay separate return cost for both items,,,, I haven't heard anything from them yet, I am waiting on their response, if nothing happens, I will soon lodge complaint against them,

October 7th 2019 Update: Terrible, Fraud, Dont Shop

First of all there is no contact details that you could call and save your time from thousands of emailing, second of all they would say they will refund your money,I have been chasing for my refund nearly a month, and nothing happened. They just disabled my conversation, so now I can't even email on that same email, I have to start from the scratch. Such a piece of garbage. I am going to lodge the complaint against this so called company in police, so that no innocent hard working people get ripped off by this fraudsters.

I was a loyal customer until – I placed an order for a pair of jean on 22/08, estimated delivery is between 06/07 - 13/07...fast forward to several follow ups to today, 02/09. No news other than supplier is being contacted on a daily basis and they are investigating. I requested for an order cancellation and refund two nights ago and was told by your incompetent customer… Read more

service staff that i am unable to cancel my order as this order is being invetigated and ignoring me after? Buyinvite cannot hold my money for goods i have never received and i demand a refund asap

No refund on lost order – I ordered a pair of shoes in mid July. When the delivery time passed, I followed up with buyinvite and was advised that according to their records the order had been delivered. I then followed up with the delivery company directly. The delivery company advised that the order was lost, but only buyinvite can claim the loss. Buyinvite appear to… Read more

double profit in taking the payment from the customer and then claiming refund from the delivery company. Shameful practice and I don’t recommend using buyinvite

Disappointed in this company – Very disappointed placed my order… Very disappointed placed my order beginning if July and till now still have not recieve my order, message buyinvite but still have not got a respond , they provided tracking number which does not show anything. still waiting on a respond from them. i think they are fake and a scam. DONT BUY FROM THEM !!!!