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BuyMobile

BuyMobile

3.0 from 191 reviews

Reviews

3.0

191 reviews
5
(75)
4
(18)
3
(5)
2
(10)
1
(83)
  • Product Quality
    2.9 (18)
  • Return Claim MadeYes (8) · No (14)
  • Shipping
    3.3 (16)
  • Warranty Claim MadeYes (7) · No (14)
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Harold Pillay

Harold PillayGreater Melbourne (Inner), VIC

This company operates with no integrity and does not care about its customers.

published

Bought a refurbished phone which was guaranteed for 6 months. Once we started using it, it did not hold its battery charge for more than a couple of hours. When reported issue, was advised to get a new charge cable and they would only pay $15 for it. The problem did not go away, and after 6 months they said it was no longer under warranty. They would not reply to my formal complaint and would not give me any details of the company for me to report them to the Tribunal.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMobile Phone
See all answers
Need to vent or complime

Need to vent or complimeKillara

  • 27 reviews

Returned defect drone without problem

published

Bought Drone from BuyMobile in October for Christmas. Drone flew fine when we tested on Christmas Day.
One week later the drone made an uncontrolled crash ( this is a drone that is GPS controlled, and if it loses contact to controller, has a build in return to home feature ). The drone was badly damaged. I contacted BuyMobile, and was provided with a return label, and was refunded. Thank you BuyMobile !

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedYuneeq Breeze
See all answers
Rochelle67

Rochelle67sydney

  • 10 reviews
  • Verified customer

Scammers...Avoid at all costs!

published
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSony Xperia XZ2 Compact
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User1

User1Perth, WA

Fraudelant Company

published

Paid for a phone listed on the website. Two days later received email stating that phone was unavailable & requesting I advise them if okay to update the order with alternative phone. Looked at suggested alternative & decided not to proceed so requested a refund. No action, other than automated response saying my email had been received. One week later & still no refund, however three more emails asking to swap phones. Replied to each one requesting refund but still,nothing. Have contacted PayPal to hopefully have action taken

AUS

AUSGreater Melbourne (Metropolitan), VIC

Samsung Duo Charger

published

Samsung Duo charger worked poorly from day 1. Would not charge phone and Samsung S3 watch as intended. Once returned, they said "their technician checked it and working ok". They refused to provide any form of proof of the technicians test and would not refund the full amount, instead keeping a "restocking fee". Total frauds and not work a pinch of salt. Give them a big miss.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Charger Duo
See all answers
OzM

OzMAustralia

  • 4 reviews

Not located in Australia, items from Hong Kong

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Lucas

LucasGreater Melbourne (Metropolitan), VIC

  • Verified customer

Colour me surprised

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAsus ROG Phone 2 ZS660KL
See all answers
Jan

JanSydney, NSW

  • Verified customer

Product Broke one month after 6 month warranty expired and was told "it's normal"

published
Product Quality
Shipping
Return Claim MadeNo
Daniel Harvison

Daniel HarvisonSouth East Queensland, QLD

Very dodgy phones, bad refund policies

published

I ordered a Blackberry KeyOne phone from these people, as they offered zip pay and a friend of mine really wanted a physical keyboard and few others offered this phone in particular. Received the phone, only to find that phone calls were very problematic, signal was rubbish and it was almost impossible to have a phone conversation on it. Sent it back to an address in Robina, and they couldn't seem to reproduce the problem, so only offered me a "change of mind" refund, which means no refund for postage ($19) and $35 re-stocking fee. Apparently that's legal if they state it in their policy and whatnot, but it just feels dodgy.
Also, when doing a factory reset on the phone, it defaulted to Chinese language. Obviously not meant for use in Aus!

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedBlackBerry KEYone
See all answers
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Michael

MichaelHobart, TAS

wow what a phone

published

Excellent phone , excellent service and helpful staff
Fast delivery service
This phone is awesome, so fast and so smooth graphically, no game can slow this phone up, the ultimate gaming phone, camera is excellent too, heaps of storage space too
So glad that i bought this phone from Buymobile because they do not sell them in Australia
Thanks Buymobile

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedrog phone 2
See all answers

The reviewer stated that an incentive was offered for this review

Victoria Pimagold

Victoria PimagoldSouth East Queensland, QLD

Never will buy with buymobile.com.au again

published

I do have negative experience with this seller. Them way of selling is cheating people. They charge more for the delivery than it actually costs (they position as an australian so I think AUD 50 delivery is unreal cost for delivery. BTW the delivery cost on a website is diffirent any time - how is it possible?). As a result, they always win even if item is broken and buyer return it, and the buyer plays Russian Roulette. I played and lost. They asked to send them the item but I have no guarantee that they will return at least some money to me, they didn't even send me an email with the order details, no any proving of my purchase. It should not be. Be careful.

Product PurchasedAlcatel A3
  • Verified customer

Persevere

published
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Tyler S.

Tyler S.

  • 2 reviews

Buyer beware.

published

Buyer beware. Apparent 7-10 day processing time where stock isn't held and it goes out of stock, avoids refunds at All cost been over a week no mobile no refund little communication

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 10+ 5G
See all answers
Strength T.

Strength T.South East Queensland, QLD

rip off, negligent service

published

Do NOT buy from this merchant. I ordered a phone and sd card. they sent the phone which has had multiple issues, and no sd card. i have emailed multiple times about it and the reception drones keep saying that the warehouse said they sent it so i should check the packaging.
they are stubborn, arrogant, and I am getting nowhere.
will be contacting the ACCC.
seriously, a $30 sd card, why would i lie about this? if i was going to lie i'd say the $200 phone never came!

also, another suspicious thing to note, as soon as I ordered the sony xperia L1 g3313, they removed it from their website

Product Quality
Shipping
Warranty Claim MadeNo

Don't use BuyMobile

published

I bought Apple Airpods from BuyMobile Australia through Amazon Marketplace. My order was confirmed, but 2 days later they cancelled it, saying there was an 'error on the listing'. Since the same product was then made available by them for a much higher price, the 'error' was presumably that they put too low a price on their original listing. Their error, but I have to pay the price for their mistake. Don't trust them!!

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
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BLM

BLMSydney, NSW

  • 2 reviews

Bought a mi 9 mobile, no difficulties at all

published

I was quite concerned about buying a $700 item, as I have been burnt by similar sites before. I am pleased to say I have my new phone within 7 days of purchase, with no difficulties at all.
Shipping was quite fast once verification was complete, the box came shrink wrapped, and the phone is working just as one would expect. Very happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedXiaomi Mi 9
See all answers

Bought a wireless earphone from under armour but it's broken

published

I got a faulty product from them, and support after replying 1 email, never responded again, now I still have the faulty product with no support at all.

Would never buy from this website again

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Ashraf A.

Ashraf A.Greater Melbourne (Outer), VIC

Great experience

published

Great phone and delivered quickly with one little issue in that the box Samsung seal had already been broken, though no sign that content had been tampered with. If it was not for that little issue, I would have given 5 stars. Would do buy from buy mobile again...

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

The reviewer stated that an incentive was offered for this review

Great communication but slowwe than stated delivery.

published

Vivo V11 - Bought from this site as it's domain was based in Australia, as I needed a phone quickly, only to find out you are buying from Hong Kong. To be fair the website does state this, so just be wary if you looking for quick delivery to Oz. Paid $40 extra for express delivery (1 to 5 days), but all up including the verification process (slow and took 4 days) was 13 days. The online communication was concise and with quick replies so felt overall customer service was very good.
The phone was delivered in a sealed box and so far phone has been been working as promised over the first 2 days.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVivo V11
See all answers

S10 is a great phone

published

Still need to adjust from IOS to Android but the S10 is a great phone. The BuyMobile Customer Service was great, no problem at all. They also replied very fast to my emails.

Product Quality

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Hebert T.

Hebert T.asked

has anyone bought a Microsoft Surface 7 from them? the price is really interesting but I'm not sure if I go ahead because of so many bad reviews. if anyone can help with that I would appreciate it

1 answer
Harold Pillay
Harold Pillay

I did not buy this item, but have to advise you to be very careful when dealing with this retailer.

Jezza

Jezzaasked

Has any brought a Samsung A50 or A70 6-8gb ram 128gb phone? Are the phones brand new? I can wait 10-14 days for it to arrive but just want to see if they brand new or are they just the ones people send back and they rebox them?

No answers
Rachel C

Rachel Casked

has anyone bought a Sony Xperia Z5 compact from buy mobile. Did you receive it? I've had a bad experience with android enjoyed and hoping this is going to be the same IE no contact or phone for weeks.

2 answers
Shorne
Shorne

Sorry no i havent brought one of them phones only eva had samsung and Nokia i would choice Android over anythink these days

Rachel C
Rachel C

Unfortunately, I must pick the phones that aren't available (despite the sellers advertising that they have a certain amount left). Another waste of time transferring money back and forth and still left with my 6-year-old Sony Xperia sp. They have been quick with communications and in offering a refund so have to give them a couple of stars for that.I did appreciate them promptly letting me know phone out of stock and helped try to find me something similar...

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