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BuyMobile

BuyMobile

2.9 from 203 reviews · View Statistics

Reviews

  • Product Quality
    2.5 (26)
  • Return Claim MadeYes (17) · No (17)
  • Shipping
    2.8 (22)
  • Warranty Claim MadeYes (11) · No (20)
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Don’t use buymobile.co.nz

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSmart keyboard
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Troy J.

Troy J.Greater Melbourne (Inner), VIC

  • Verified customer

Selling faulty product

published

Phone purchased has significant delays when pressing any button or to use functions. Customer support response "What you can do to at least have a smother usage is to download apps that you tend to use quite frequently, and use the lite version of the apps. Always close the app, don't have it run in the background when you are not using it. Clean your cache periodically and do a reboot, if possible twice a month. Also, social media apps tend to eat an older device processor, please avoid using it full version and only go with the lite". They are unwilling to allow me to upgrade the phone to another model and am left with a phone that is unusable

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedCat S31
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Penny S.

Penny S.Greater Melbourne (Outer), VIC

Dodgy product. No customer service.

published

I bought a phone from this company. It is faulty but I have had no response to my complaint.
To make a claim: https://www.vcat.vic.gov.au/case-types/goods-and-services/apply-goods-and-services
It only costs around $65. Scam companies should be stopped.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Sonja M.

Sonja M.Kingston 2604, ACT

  • Verified customer

Never received my order and did not get a refund either.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Sempol

SempolPerth, WA

Disappointed services

published

Bought a phone, payment confirmation received.
Didn't hear anything for 20 days so followed up and staff told that my order was out of stock. So i got no choice, then changed it to the other option.
Every single day i followed up and another week they told me that all the stock was run out! So i cancelled it. What a time wasting . No updates unless I chased them.They did refund me. Absolutely not recommended. ZIP PAY noticed.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
noponies

noponiesNew Zealand

  • 3 reviews
  • 2 likes
  • Verified customer

Terrible service should you need a warranty repair - avoid at all costs

published

Brought a Nokia phone off buymobile NZ a little over a year ago. No issues making the sale etc.

Phone has developed a fault with its camera whilst still under warranty. Have attempted to contact buymobile to get a RMA for a warranty repair to no effect. Have even sent bogus sales queries which get answered straight away, so its not any issue with emails not 'making it through'. Rather, they simply do not and will not honour their warranties.

Be warned, if anything you buy from these guys goes wrong, you are completely out of luck.

Avoid at all costs.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedNokia 8.1
See all answers
BEasty

BEastyDarwin, NT

  • Verified customer

BuyMobile - Warning - Do Not Use - Complete Rip Off!

published

Purchased an Amazon Kindle. Couldn’t register it. Amazon said it was listed as stolen. Paid postage and returned product. No contact, had to follow up. BuyMobile said couldn’t fix it, offered alternate non kindle replacement or a reduced refund (due to postage?) Countless stupid emails with [name removed] at contactus@buymobile.com.au & 6 months later and still no refund. Will update info if I do get some money back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Very slow phone

published

The price was great but that was the only benefit. Postage took over one week. It is in another language, which isn't too much of a problem to fix but there are a few menus to navigate. The CAT S31 phone is unusably slow. I've been waiting almost two weeks to send it back within their 14 day returns policy but have not heard back from them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
  • Verified customer

Sent the wrong product - wont send correct product - no response

published

I ordered a set of headphones, after 2 weeks I received a much cheaper pair than the ones I ordered.
I emailed the company to make them aware of their error, I was eventually given an address to send the wrong product too - I then asked them how they were going to pay for this and I haven't had a response since.
Atrocious - DO NOT BUY FROM THIS COMPANY

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Andrea D.

Andrea D.Greater Melbourne (Metropolitan), VIC

DON"T BUY FROM THEM

published

Bought a Google Mini - came from Hong Kong with a non Australian plug - does not state this when purchased.
Contacted them - Communication is very poor. If I return it they will deduct $35 because the box has been opened. Asked for an ABN - does not have one. Have reported to ACCC. I wish I had read these reviews before I bought from them.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedGoogle Nest Mini
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Dr D.

Dr D.Greater Melbourne (Inner), VIC

Selling stock they don't have.

published
Incentivised ReviewNo
Return Claim MadeYes
Felixky H.

Felixky H.Sydney, NSW

  • 3 reviews
  • 2 likes

Can't stress enough, do not buy mobile phones from here. Absolutely shocking and very poor technical team.

published

They sell faulty phones then force you to send it in for repairs which you must pay for the postage yourself but don't repair anything and wont refund either. Definitely huge mistake buying here. Then they tell you after you bought the phone already that the phone isn't sold in Australia.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product Purchasednokia sirocco
See all answers
Harold Pillay

Harold PillayGreater Melbourne (Inner), VIC

This company operates with no integrity and does not care about its customers.

published

Bought a refurbished phone which was guaranteed for 6 months. Once we started using it, it did not hold its battery charge for more than a couple of hours. When reported issue, was advised to get a new charge cable and they would only pay $15 for it. The problem did not go away, and after 6 months they said it was no longer under warranty. They would not reply to my formal complaint and would not give me any details of the company for me to report them to the Tribunal.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMobile Phone
See all answers
Need to vent or complime

Need to vent or complimeKillara

  • 27 reviews
  • 29 likes

Returned defect drone without problem

published

Bought Drone from BuyMobile in October for Christmas. Drone flew fine when we tested on Christmas Day.
One week later the drone made an uncontrolled crash ( this is a drone that is GPS controlled, and if it loses contact to controller, has a build in return to home feature ). The drone was badly damaged. I contacted BuyMobile, and was provided with a return label, and was refunded. Thank you BuyMobile !

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedYuneeq Breeze
See all answers
Rochelle67

Rochelle67sydney

  • 10 reviews
  • 9 likes
  • Verified customer

Scammers...Avoid at all costs!

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSony Xperia XZ2 Compact
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User1

User1Perth, WA

Fraudelant Company

published

Paid for a phone listed on the website. Two days later received email stating that phone was unavailable & requesting I advise them if okay to update the order with alternative phone. Looked at suggested alternative & decided not to proceed so requested a refund. No action, other than automated response saying my email had been received. One week later & still no refund, however three more emails asking to swap phones. Replied to each one requesting refund but still,nothing. Have contacted PayPal to hopefully have action taken

Incentivised ReviewNo
AUS

AUSGreater Melbourne (Metropolitan), VIC

Samsung Duo Charger

published

Samsung Duo charger worked poorly from day 1. Would not charge phone and Samsung S3 watch as intended. Once returned, they said "their technician checked it and working ok". They refused to provide any form of proof of the technicians test and would not refund the full amount, instead keeping a "restocking fee". Total frauds and not work a pinch of salt. Give them a big miss.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Charger Duo
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OzM

OzMAustralia

  • 5 reviews
  • 9 likes

Not located in Australia, items from Hong Kong

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Lucas

LucasGreater Melbourne (Metropolitan), VIC

  • Verified customer

Colour me surprised

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAsus ROG Phone 2 ZS660KL
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Jan

JanSydney, NSW

  • Verified customer

Product Broke one month after 6 month warranty expired and was told "it's normal"

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
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Questions & Answers

Hebert T.

Hebert T.asked

has anyone bought a Microsoft Surface 7 from them? the price is really interesting but I'm not sure if I go ahead because of so many bad reviews. if anyone can help with that I would appreciate it

1 answer
Harold Pillay
Harold Pillay

I did not buy this item, but have to advise you to be very careful when dealing with this retailer.

Jezza

Jezzaasked

Has any brought a Samsung A50 or A70 6-8gb ram 128gb phone? Are the phones brand new? I can wait 10-14 days for it to arrive but just want to see if they brand new or are they just the ones people send back and they rebox them?

No answers
Rachel C

Rachel Casked

has anyone bought a Sony Xperia Z5 compact from buy mobile. Did you receive it? I've had a bad experience with android enjoyed and hoping this is going to be the same IE no contact or phone for weeks.

2 answers
Shorne
Shorne

Sorry no i havent brought one of them phones only eva had samsung and Nokia i would choice Android over anythink these days

Rachel C
Rachel C

Unfortunately, I must pick the phones that aren't available (despite the sellers advertising that they have a certain amount left). Another waste of time transferring money back and forth and still left with my 6-year-old Sony Xperia sp. They have been quick with communications and in offering a refund so have to give them a couple of stars for that.I did appreciate them promptly letting me know phone out of stock and helped try to find me something similar...

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