Don’t use buymobile.co.nz
Using this shopping site was with no exaggeration one of the biggest mistakes I have and will have made and I would not reccommend this site to anyone else.
First the service is ridiculous, there is no phone number so the only way to reach them was via email which also was terribly slow. They had sent me the wrong item from what I ordered and wanted a refund. I had to chase them for months to even get a reply and even though it was not my fault or mistake they were rude and would not even listen to my issue and the mistake THEY had made. It w...
- Verified customer
Selling faulty product
Phone purchased has significant delays when pressing any button or to use functions. Customer support response "What you can do to at least have a smother usage is to download apps that you tend to use quite frequently, and use the lite version of the apps. Always close the app, don't have it run in the background when you are not using it. Clean your cache periodically and do a reboot, if possible twice a month. Also, social media apps tend to eat an older device processor, please avoid using it full version and only go with the lite". They are unwilling to allow me to upgrade the phone to another model and am left with a phone that is unusable
Dodgy product. No customer service.
I bought a phone from this company. It is faulty but I have had no response to my complaint.
To make a claim: https://www.vcat.vic.gov.au/case-types/goods-and-services/apply-goods-and-services
It only costs around $65. Scam companies should be stopped.
- Verified customer
Never received my order and did not get a refund either.
I ordered a product late March this year. My order was was acknowledged and confirmed, but I was advised due to the current situation that orders would be delayed. I was patient and waited approx. a month and then started to chase them for my order. I was told it was being looked into and stock was still pending. I waited another month, then followed up again and was given the same story. I then requested a refund and I was told it would be actioned by their accounts dept. I continued to chase them but was continuously told it was still w...ith their accounts dept. I never got my product or refund in the end and now its too late to dispute it with PayPal. Disgraceful company! Never buy anything from BuyMobile! They are just dishonest despicable people!
Bought a phone, payment confirmation received.
Didn't hear anything for 20 days so followed up and staff told that my order was out of stock. So i got no choice, then changed it to the other option.
Every single day i followed up and another week they told me that all the stock was run out! So i cancelled it. What a time wasting . No updates unless I chased them.They did refund me. Absolutely not recommended. ZIP PAY noticed.
- Verified customer
Terrible service should you need a warranty repair - avoid at all costs
Brought a Nokia phone off buymobile NZ a little over a year ago. No issues making the sale etc.
Phone has developed a fault with its camera whilst still under warranty. Have attempted to contact buymobile to get a RMA for a warranty repair to no effect. Have even sent bogus sales queries which get answered straight away, so its not any issue with emails not 'making it through'. Rather, they simply do not and will not honour their warranties.
Be warned, if anything you buy from these guys goes wrong, you are completely out of luck.
Avoid at all costs.
- Verified customer
BuyMobile - Warning - Do Not Use - Complete Rip Off!
Purchased an Amazon Kindle. Couldn’t register it. Amazon said it was listed as stolen. Paid postage and returned product. No contact, had to follow up. BuyMobile said couldn’t fix it, offered alternate non kindle replacement or a reduced refund (due to postage?) Countless stupid emails with [name removed] at firstname.lastname@example.org & 6 months later and still no refund. Will update info if I do get some money back.
Very slow phone
The price was great but that was the only benefit. Postage took over one week. It is in another language, which isn't too much of a problem to fix but there are a few menus to navigate. The CAT S31 phone is unusably slow. I've been waiting almost two weeks to send it back within their 14 day returns policy but have not heard back from them.
- Verified customer
Sent the wrong product - wont send correct product - no response
I ordered a set of headphones, after 2 weeks I received a much cheaper pair than the ones I ordered.
I emailed the company to make them aware of their error, I was eventually given an address to send the wrong product too - I then asked them how they were going to pay for this and I haven't had a response since.
Atrocious - DO NOT BUY FROM THIS COMPANY
DON"T BUY FROM THEM
Bought a Google Mini - came from Hong Kong with a non Australian plug - does not state this when purchased.
Contacted them - Communication is very poor. If I return it they will deduct $35 because the box has been opened. Asked for an ABN - does not have one. Have reported to ACCC. I wish I had read these reviews before I bought from them.
Selling stock they don't have.
Bought a phone, payment confirmation received fine.
Didn't hear anything for a week so followed up and was told my phone had been dispatched to the warehouse.
Another week went by and so I followed up again, to then be told the phone wasn't in stock.
They did refund me but I was out of pocket for weeks, no updates unless I chased them and they lied about the phone being dispatched to the warehouse.
They say on their site that between the order being received and the warehouse being notified, the stock may not be available. So either their sy...
Can't stress enough, do not buy mobile phones from here. Absolutely shocking and very poor technical team.
They sell faulty phones then force you to send it in for repairs which you must pay for the postage yourself but don't repair anything and wont refund either. Definitely huge mistake buying here. Then they tell you after you bought the phone already that the phone isn't sold in Australia.
This company operates with no integrity and does not care about its customers.
Bought a refurbished phone which was guaranteed for 6 months. Once we started using it, it did not hold its battery charge for more than a couple of hours. When reported issue, was advised to get a new charge cable and they would only pay $15 for it. The problem did not go away, and after 6 months they said it was no longer under warranty. They would not reply to my formal complaint and would not give me any details of the company for me to report them to the Tribunal.
Returned defect drone without problem
Bought Drone from BuyMobile in October for Christmas. Drone flew fine when we tested on Christmas Day.
One week later the drone made an uncontrolled crash ( this is a drone that is GPS controlled, and if it loses contact to controller, has a build in return to home feature ). The drone was badly damaged. I contacted BuyMobile, and was provided with a return label, and was refunded. Thank you BuyMobile !
- Verified customer
Scammers...Avoid at all costs!
I bought a mobile phone which had a fault. When I returned the phone they agreed it had a fault, but did not give me my full refund. The phone was still under warranty but they refused to abide by Australian Consumer laws (even though they are an Australian company based in Australia). Instead they refunded me a lesser amount claiming that they only need to refund the cost that it was last advertised at???!!! A 12 month warranty means that if your phone has an issue within that time it needs to be fixed, replaced or refunded (in full). They re...fused to fix it, could not replace it then only partially refunded me. Now I am taking it up with the ACCC. For all the others out there getting these problems...make sure you lodge it with fair trading and ACCC! Don't let these dodgy tactics mean you are out of pocket.
Paid for a phone listed on the website. Two days later received email stating that phone was unavailable & requesting I advise them if okay to update the order with alternative phone. Looked at suggested alternative & decided not to proceed so requested a refund. No action, other than automated response saying my email had been received. One week later & still no refund, however three more emails asking to swap phones. Replied to each one requesting refund but still,nothing. Have contacted PayPal to hopefully have action taken
Samsung Duo Charger
Samsung Duo charger worked poorly from day 1. Would not charge phone and Samsung S3 watch as intended. Once returned, they said "their technician checked it and working ok". They refused to provide any form of proof of the technicians test and would not refund the full amount, instead keeping a "restocking fee". Total frauds and not work a pinch of salt. Give them a big miss.
Not located in Australia, items from Hong Kong
Purchased an item thinking it was in Australia as their website presents themselves as being a local Australian online retailer with a .com.au website etc. Had to pay $15 for shipping which should've been the first red flag but I assumed this was for an express courier.
Days later the transaction was still pending & I discover email is the better option to contact them (02 phone number is on website but not on tax invoice), they have a bizarre verification process for payments that takes days & when you finally get shipping notifications its co...
- Verified customer
Colour me surprised
I'd been hunting a very specific phone model (Asus ROG 2) for quite a while since it was only a small release. So imagine my face when the only apparent remaining stock for the international version (and thus Australia compatible) comes from buymobile.com.au. I'd never heard of it so the first thing I did was Google it + "review" and wound up here looking at a lot of mixed reviews.
Maybe I'm stupid, but I really wanted this damn phone and literally no one else is stocking it. That just made me even more suss to be honest, but I contacted them ...directly anyway to confirm it wasn't a Chinese/flashed version and was met with very reassuring and thorough customer service who actually went to their hardware specialist to get specific answers about the phone for me. I figured, okay, as long as I purchase with PayPal, I can always raise a claim if anything doesn't match the listing at all and double checked that they would have my back in that case (and they do!) Well flash forward a few days (and one shipping slip-up, not exactly related to buymobile itself) and I've got the damn phone in perfect condition, a complimentary Australian adapter (the power plug is European by default) and a thank you note from the buymobile team all wrapped in a nice branded cord-tie bag. I booted it up and it's exactly as described, definitely the International hardware as they outlined. I don't know if I'm just lucky or what, but that was some surprisingly amazing service for a random mobile website! I mean, move at your own discretion, but I can personally attest that I got exactly what I wanted. The customer service is amazing and very contactable, so maybe just drop a line before making any purchases so you can ensure any outlying details beforehand? I'd definitely shop here again in a heartbeat. Also, if you have any trouble with DPEX shipping in Australia, just contact your local Toll branch. They can help you out.
- Verified customer
Product Broke one month after 6 month warranty expired and was told "it's normal"
Bought a Momax Wireless Car Charging unit from them, had a look, they don't sell them anymore. Wonder why! Worked great when it did, overheated sometimes but that was in the direct sunlight.
After 7 months of use, not everyday, but most days, the part where the cable sticks in started getting loose and wouldn't connect properly at all, thusly not turning on. Okay, easy fix, I thought. Tell them the issue and was told to shove off essentially, in a nice 'business' manner of course.
Since it's just out of warranty, they won't fix or replace it,...
Questions & Answers
has anyone bought a Microsoft Surface 7 from them? the price is really interesting but I'm not sure if I go ahead because of so many bad reviews. if anyone can help with that I would appreciate it
Has any brought a Samsung A50 or A70 6-8gb ram 128gb phone? Are the phones brand new? I can wait 10-14 days for it to arrive but just want to see if they brand new or are they just the ones people send back and they rebox them?
has anyone bought a Sony Xperia Z5 compact from buy mobile. Did you receive it? I've had a bad experience with android enjoyed and hoping this is going to be the same IE no contact or phone for weeks.
Sorry no i havent brought one of them phones only eva had samsung and Nokia i would choice Android over anythink these days
Unfortunately, I must pick the phones that aren't available (despite the sellers advertising that they have a certain amount left). Another waste of time transferring money back and forth and still left with my 6-year-old Sony Xperia sp. They have been quick with communications and in offering a refund so have to give them a couple of stars for that.I did appreciate them promptly letting me know phone out of stock and helped try to find me something similar...
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