83 reviews
Reviews
Worst communication from an conveyencer in my experience
Specifically referencing the Bundaberg branch of this agency. We have bought and sold more than 20 properties and dealt with many different conveyencers, but this is the worst experience I have had to date. No contact or acknowledgement of the contract for the first week (the contract was signed 2 weeks after xmas and I suspect that they were still on leave). Terrible communication. During the contract period we had a total of 3 text messages (all to my partners phone though both parties phone numbers were on the contract), a handful of templa... Read moreted emails (one that had 2 opposing points in the email - when I replied for clarification I had no reply). We had some feedback from the sellers agent that they would be asking for additional time for the fianance clause and I emailed our conveyencer for details (until this point I had not had any other communication with them other than email). At 5pm I recieved a call from the conveyncer (the only call I ever recieved) to say that the contract was now unconditional. She knew nothing of my email. 3 days later I recieved a response to my email stating that they hadnt heard anything about an extension. Settlement occured and my partner recieved a text message and phone call - I recieved no notification at all. Oh, and then there was an additional fee for a buyer name change on the contract which was not communicated. Comparing this company to other low priced conveyencers (we usually use KRG), I paid a lot more and got a lot less.Amazing experience!
Brendan, Amelia, Angela & Akina were a dream team! ByTheRules handled our property purchase so smoothly we didn’t hesitate at all to call Brendan and his team again for our property sale. It was handled just as professionally as the purchase and we were very happy with the excellent service! They would always pick up calls and respond promptly to emails. We could not recommend ByTheRules enough! Reach out if you are selling or buying a property and want a smooth, friendly and hassle-free experience. We look forward to working with Brendan again. Show replyWow factor
I would like to say a huge thankyou to Erin, Samantha and Nicole. Your professionalism, knowledge and ability to communicate affectively between and Vendor and Purchaser is most definitely a huge point of difference. Highly recommended thankyou once again. Show replyHassle Free to deal with
Always a pleasure for myself and my clients to deal with. Show replyFantastic service- they went above and beyond for my family
We had the please of working with Tonie Rolfe from By the Rules and she was absolutely amazing. She answered emails outside of work hours, called to check in and ensure I knew what each step would entail and answered many silly questions without judgement. Her kindness and enthusiasm made the buying and selling journey a little more enjoyable. I would highly recommend this company to anyone !!!! Show replyLack of communication
Our realestate agent who was selling our house suggest “By The Rules” what a disappointment they were. [Name Removed] was the consultant dealing with our sale. She only communicated via emails , never by phone calls. We rang on many occasions left a message but no return phone calls just emails. We had to fill out lots & lots of forms via emails with no explanation just demands. Selling a house is stressful enough and you employ a consultant to help you. Well not in this case. [Name Removed] call once and that was on settlement to say all settled now.It is not perfect
No comment,never again,very disappointed,will go back to our lawyer,they will lose our moneyHi David. We thank you for taking time to submit your review and we are very disappointed you felt this way. We take all our customers very seriously. We would love to discuss further, the issues you... Read more
have raised, as we don't have much information to go off at present to investigate. Please reach out to our General Manager, Richard on 07 5403 7708 or email richard.williams@bytherules.com.au. Thank you.Super efficient
Sharney's communication is by far the most efficient and prompt I've ever experienced. No question is too silly and she explains things clearly and with kindness. Highly recommended Show replyNever use By the rules Conveyecing
By the rules didn’t adequately represent us during what should have been a simple property purchase. Communication was so poor they left us in the lurch and almost cost is $45k. I had an engage a real lawyer to get us out of the mess well worth paying more to get real legal advice. Don’t use them!!Good afternoon. Thank you for the feedback which we read with dismay. At bytherules we strive to uphold the highest professional standards, so it is always disappointing to hear when someone is unhapp... Read more
y with our service. We take all such matters seriously and have reached out to you in a private message in order to discuss and resolve the matter. On behalf of bytherules Conveyancing, Richard Williams General ManagerSeamless and efficient service
This is the second sale we have engaged Chantelle and her team, delighted to be return customers. Very confident all sale preparation details would be covered and any hurdles identified early and addressed. We appreciated Chantelle's calm efficiency and experience, nothing was a bother and the team communicated clearly and promptly. Fees are very competitive and will definitely enlist By The Rules again for another future sale. Thanks everyone, really appreciated your support and guidance. Show replyExceptional and helpful service
Chantelle and the team at bytherules are all exceptionally friendly, helpful, and clearly know their stuff. They were always available to provide expert legal advice regarding our property purchase (I had lots of questions!). Their fee structure is transparent, clear and reasonable. I would highly recommend bytherules to anyone looking for a conveyancer. Show replyVery easy process with a human face
Sharney, was excellent all the way through. Great communication, by email and phone. Very helpful. Show replyNo phone call so cut off
Emails from bytherules were unfortunately directed into my junk email folder so I have now received notification that I will no longer be assisted by this company. There was not 1 phone call to discuss this so I am not sure if there are humans or robots that work here.In bytherules defence, I hadn't paid a deposit for their service but I mean 1 x phone call.......
Hi David. We thank you for taking time to submit your review and we are very disappointed you felt this way. We take all our customers very seriously, with the up most professionalism and from the arr... Read more
ay of phone and email communication between bytherules and yourself on your file, we are saddened to you hear your review. We would love to discuss further, the issues you have raised. Please reach out to us on 1300 22 33 44. Kind Regards, bytherulesFriendly and Knowledgeable
I had Petra help me with my recent purchase and she was always quick to answer my calls and emails (or call me straight back if she was busy with another client).No matter was too small, any and all questions were answered and thoroughly explained if I the legalese was too much for me.
Thanks! Show reply
Great experience all round
Thank you all for your professional, prompt and courteous dealings – we felt looked after and didn’t experience the type of hassles we’ve seen others deal with for such interactions. Much recommended ++ Show replyQuestions & Answers
No questions yet
Details
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Max. We thank you for taking time to submit your review and we are extremely disappointed to hear this as this is not how we operate. We take all our customers very seriously, with the up most prof... Read more
essionalism. We would like to discuss further, the issues you have raised. Please could you reach out to us on 1300 22 33 44 and ask for our General Manager - Richard Williams.