ByTheRules

ByTheRules

 Verifiedbytherules.com.au
4.4

82 reviews · Statistics

PositivevsNegative
84% · 6912 · 15%

Rates and Fees
4.2 (12)
Job Satisfaction
4.2 (12)
Timeliness
4.3 (13)
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Reviews

82 reviews
James
James
  Verified

Amazing experience!

Brendan, Amelia, Angela & Akina were a dream team! ByTheRules handled our property purchase so smoothly we didn’t hesitate at all to call Brendan and his team again for our property sale. It was handled just as professionally as the purchase and we were very happy with the excellent service! They would always pick up calls and respond promptly to emails. We could not recommend ByTheRules enough! Reach out if you are selling or buying a property and want a smooth, friendly and hassle-free experience. We look forward to working with Brendan again.
Sean C.
Sean C.QLDWide Bay-Burnett, QLD
 

Wow factor

I would like to say a huge thankyou to Erin, Samantha and Nicole. Your professionalism, knowledge and ability to communicate affectively between and Vendor and Purchaser is most definitely a huge point of difference. Highly recommended thankyou once again. Show reply
Raj Patel
Raj PatelNSWSydney, NSW
 

Hassle Free to deal with

Always a pleasure for myself and my clients to deal with. Show reply
Kelcey
KelceyQueensland
 

Fantastic service- they went above and beyond for my family

We had the please of working with Tonie Rolfe from By the Rules and she was absolutely amazing. She answered emails outside of work hours, called to check in and ensure I knew what each step would entail and answered many silly questions without judgement. Her kindness and enthusiasm made the buying and selling journey a little more enjoyable. I would highly recommend this company to anyone !!!! Show reply
Rach R.
Rach R.QLDSouth East Queensland, QLD
 

Lack of communication

Our realestate agent who was selling our house suggest “By The Rules” what a disappointment they were. [Name Removed] was the consultant dealing with our sale. She only communicated via emails , never by phone calls. We rang on many occasions left a message but no return phone calls just emails. We had to fill out lots & lots of forms via emails with no explanation just demands. Selling a house is stressful enough and you employ a consultant to help you. Well not in this case. [Name Removed] call once and that was on settlement to say all settled now.
Rates and Fees
Job Satisfaction
Timeliness
David
David
 

It is not perfect

No comment,never again,very disappointed,will go back to our lawyer,they will lose our money
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The Real Cat Lady
The Real Cat LadyAustralian Capital Territory8 posts
 

Super efficient

Sharney's communication is by far the most efficient and prompt I've ever experienced. No question is too silly and she explains things clearly and with kindness. Highly recommended Show reply
S Kearney
S Kearney
 

Never use By the rules Conveyecing

By the rules didn’t adequately represent us during what should have been a simple property purchase. Communication was so poor they left us in the lurch and almost cost is $45k. I had an engage a real lawyer to get us out of the mess well worth paying more to get real legal advice. Don’t use them!!
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Delene
DeleneQLDSouth East Queensland, QLD
 

Seamless and efficient service

This is the second sale we have engaged Chantelle and her team, delighted to be return customers. Very confident all sale preparation details would be covered and any hurdles identified early and addressed. We appreciated Chantelle's calm efficiency and experience, nothing was a bother and the team communicated clearly and promptly. Fees are very competitive and will definitely enlist By The Rules again for another future sale. Thanks everyone, really appreciated your support and guidance. Show reply
Joel Nicol
Joel NicolQLDSouth East Queensland, QLD2 posts
 

Exceptional and helpful service

Chantelle and the team at bytherules are all exceptionally friendly, helpful, and clearly know their stuff. They were always available to provide expert legal advice regarding our property purchase (I had lots of questions!). Their fee structure is transparent, clear and reasonable. I would highly recommend bytherules to anyone looking for a conveyancer. Show reply
Tony H.
Tony H.4 posts
 

Very easy process with a human face

Sharney, was excellent all the way through. Great communication, by email and phone. Very helpful. Show reply
Rates and Fees
Job Satisfaction
Timeliness
David
David
 

No phone call so cut off

Emails from bytherules were unfortunately directed into my junk email folder so I have now received notification that I will no longer be assisted by this company. There was not 1 phone call to discuss this so I am not sure if there are humans or robots that work here.
In bytherules defence, I hadn't paid a deposit for their service but I mean 1 x phone call.......
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Cobaye
CobayeVICGreater Melbourne (Inner), VIC24 posts
  Verified

Friendly and Knowledgeable

I had Petra help me with my recent purchase and she was always quick to answer my calls and emails (or call me straight back if she was busy with another client).
No matter was too small, any and all questions were answered and thoroughly explained if I the legalese was too much for me.
Thanks! Show reply
Rizzi
RizziQLDSouth East Queensland, QLD
 

Great experience all round

Thank you all for your professional, prompt and courteous dealings – we felt looked after and didn’t experience the type of hassles we’ve seen others deal with for such interactions. Much recommended ++ Show reply
Mitch
Mitch
 

Absolutely Terrible

My settlement took 9months they had no contact with me. I never returned an of my emails. They also didn’t give me any documents once my loan had finally settled and they didn’t put the paper work into my body corporate to have the property into my name. Couldn’t not be more unhappy with the service.
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