Very hard to contact and when I did go to the office or speak to someone, that information was not shared, so the issue was not rectified.
The use of technology while great for the environment is not good for elderly clients that do not own said technology. I would not recommend this practice for over 70's or any one who lives rual and does not have access to reliable internet.
They did not use other forms of communications to make up for this.
They were still looking for account details only minutes before settlement.
Incorrect amounts transferred to incorrect accounts.
I have utilised bytherules on two seperate property purchases and one property sale. The recent purchase was an extremely long process due to having trouble selling my property in the current environment. From start to finish (sale to purchase) the process took 10 months, at all times I was kept updated and informed of all that was required. Tracee Brown's attitude and professionalism throughout was outstanding. I will be recommending both bytherules and Tracee whenever possible in the future.
Tracee is a STAR!
Being an agent myself I have to trust that any client I refer to a solicitor is going to handle their file professionally and in a timely matter. You don't have to sit by the phone hoping you get a call back, Tracee is immediate with all her responses. I could not fault her! Nothing is too much trouble. I cannot recommend Tracee enough, I know anyone I send her way is in safe hands.
Love These People
We were selling our house and buying another and could not believe the friendly and hassle free experience dealing with Shari McDougall Gympie.This lady is the nicest and most easy to get along with person we have ever met.True blue is the word I would use because there is no one who can make you feel so good and stress free. Would recommend to anyone
- Verified customer
I was extremely disappointed with the service I received when I engaged the firm to buy a house. They were never willing to question the sellers' solicitor although I had the evidence to show I was being taken for a ride. At the end of the day, this firm wants to ensure they get their commission and they are not into doing the right thing by you. Its too much effort for them.
Brilliant Service, Highly Recommend!
I would like to say a big thank you to Petra she was amazing throughout the transaction. We were helping our son Sam with the process of purchasing his first home and as you can imagine it can be a bit stressful. Petra made the whole process easy and stress free, she would return phone calls straight away, she was approachable and very informative. I would have no hesitation recommending Petra & By The Rules Conveyancing to family and friends in the future.
Jamie, Zoe and Sam
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