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Reviews

(213)
(32)
(5)
(5)
(8)
  • Value for Money
    4.8 (189)
  • Plan Type
    • Post-Paid Sim Only (119)
    • Pre-Paid Sim Only (44)
    • Post-Paid with Phone (16)
  • Customer Service
    4.8 (186)
  • Local Reception
    4.5 (175)
  • Transparency
    4.7 (177)
Anne and Adam

Anne and AdamGosford

  • 7 reviews

Waste of Money

published

They never provided the 2MB of data as promised in our plan, and even went so far as to brick our phone when we reached 1MB of data (so we could not even use the phone credit we had already paid for). Total waste of money and no customer service at all.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$17.00
Included Data per Month0 GB
See all answers
JohnCM

JohnCMBrisbane

  • 2 reviews
  • Verified customer

The Absolute Best

published

Great company, great products, great prices and the best phone support I've ever experienced. Nine of our family and friends have moved to C Mobile and all love C Mobile.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$16.90
Included Data per Month2 GB
See all answers
  • Verified customer

Excellent company

published

Excellent company and great plan. It's cheap, the customer service team are awesome (never on hold). Highly recommend (and I do to all my friends). Great coverage. No issues. Also, C-mobile value customer loyalty and reward you. What's not to love?

Customer Service
Transparency
Value for Money
Local Reception
See all answers

Review collected in partnership with C Mobile

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Dave 82316

Dave 82316Central Queensland, QLD

  • 5 reviews

WHAT A REFRESHING CHANGE

published
Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per Month$33.00
Included Data per Month3 GB
See all answers
Ric S.

Ric S.Perth, WA

  • Verified customer

Excellent Service

published

Always easy to contact and talk with. Always willing to help.
I have a "Blue" account and the coverage, connectivity and quality is always excellent.
They have a variety of plans to suit all budgets and are always happy to either upgrade or downgrade plans to meet your current needs.
I highly recommend this company to anyone who wants true value for their dollar and also wants to be valued as a customer.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.90
Included Data per Month1 GB
See all answers

Review collected in partnership with C Mobile

Best mobile plan available !!!!!!

published

This is the best mobile plan I have ever had. It's so inexpensive but gives me loads of talk/text and I get much better coverage and reception than my previous "Big Name" provider.
I wish more people of my age (71) knew about it as it's perfect.
I havn't had a single problem in two years !!!!!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$11.90
See all answers
  • Verified customer

AS you go Red plan works ok for me

published

The as you go red plan suits my situation fine. Coverage is Vodaphone, so probably not as good as Telstra, but I hardly go bush anymore. I rarely use data

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers

Review collected in partnership with C Mobile

electroboy

electroboySouth East Queensland, QLD

  • 6 reviews
  • 9 likes

Excellent service, Value for money provider

published

Just signed up my mother for a new service after she was getting the run around by a optus store. it was an easy process to sign her up online with the sim arriving a few days later. Great work Guys many thanks as now i don't have to hear about optus not working.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$5.00
Included Data per Month1 GB
See all answers
ozCPA

ozCPAQueensland, 4020

  • 7 reviews
  • 9 likes

You Cannot Go Wrong With C Mobile (FABULOUS SERVICE)

published

Since moving over to C Mobile a few years ago, I have found their service THE BEST in the industry. They offer very reasonably priced phone and data plans with a choice (by the customer) of using either Telstra or Vodafone. Their plans are post-paid and do not require the customer to enter into a long-term contract ,,, plans can be swapped or cancelled on a month-to-month basis. And in the very rare event that an issue needs to be discussed, their Customer Service team is based in AUSTRALIA; with very customer-focused Australian representatives. In my opinion, you just cannot go wrong with C Mobile. I would recommend them without any hesitation whatsoever!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.90
Included Data per Month1 GB
See all answers
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Brian Howard

Brian HowardSydney, NSW

Robust, Reliable Great Aussie Service and Inexpensive!

published

I've been with C Mobile for just on 12 months and was previously with Vodafone. I'm now using the same network but at less than a THIRD(!) the price. The Aussie based service is at least as good and as responsive as Vodafone, which was good itself. The transition over and keeping my number was smooth as I could ask for. I can highly recommend C Mobile.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.90
Included Data per Month1 GB
See all answers
JR

JRGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Outstanding customer service sets C mobile apart.

published

Outstanding customer service sets C mobile apart from other phone providers. Adjustments to plans are made.quickly and efficiently. To C mobile I'm an individual, not just another customer. I'm using their blue plan for excellent coverage.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$17.95
Included Data per Month2 GB
See all answers
DVN

DVN

  • 2 reviews
  • 1 like

Happy with the prising, coverage and support

published

Joined CMobile in 2016. Didn't have huge issues since when.
Great network coverage (especially after we moved to blue plan - Telstra network).
Support is good and quick with response (via email).
Strongly recommend!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.90
Included Data per Month1 GB
See all answers

Great service

published

Cheap plan
Really great service
whenever I call with any issue (most being my own fault) it is always resolved with a quick friendly call. They even called me to upgrade my plan for no extra charge

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$24.00
Included Data per Month4 GB
See all answers
Woodpusher

WoodpusherNorth Western Region, NSW

  • Verified customer

Customer Service Less Than Good

published

C-mobile did not advise me as existing customer that it had new plans with price reductions. Tried telephoning their "help desk", and it rang out. Tried again later in the week, and was contacted to a non-English speaking service officer. When I ported to a better value alternate supplier using the Telstra network, they continued to bill me. Their accounting system did know I ported my number elsewhere. Not a seamless port. Telephoned and got through to a service officer eventually who arrange for a system credit to be applied to a bill I received for a period after I ported my telephone number away from Cmobile. Customer service less than satisfactory

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$21.00
Included Data per Month1 GB
See all answers

Review collected in partnership with C Mobile

Duncan

DuncanSydney, NSW

  • 2 reviews
  • Verified customer

Great service

published

Great service at a competitive price. Coverage is very good. Support is excellent; when I need help there is always a real person the answers the phone with no waiting time. Very happy with the service

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$24.95
Included Data per Month1 GB
See all answers

Review collected in partnership with C Mobile

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Dodge_Charger

Dodge_Charger

  • 2 reviews
  • Verified customer

Highly recommended

published

Offers very reasonable PAYG rates on a plan for the low call user. Would suit retirees.
Using the Vodafone network, the coverage is fine for our daily use. Can also choose to use Telstra for a slightly higher rate.
Great service when I mislaid the tiny nano SIM card.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month3 GB
See all answers

Review collected in partnership with C Mobile

Brian Piper

Brian PiperSydney Surrounds, NSW

  • Verified customer

Finally, a customer focused supplier

published

The product is good (Telstra's coverage) but the customer service is superb - you can call, get the phone answered, understand the person AND be understood, get clear and concise response. I have multiple accounts through this provider and thoroughly recommend them.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$19.90
Included Data per Month3 GB
See all answers

Review collected in partnership with C Mobile

  • Verified customer

Online speed, connectivity, good as per my contract (RED); monthly report woeful

published

The statement I receive each month is all but unintelligable regarding my usage patterns to date, ie its purely a reproduced billing statement, period! Might as well just inform me by email when my contract is about to expire, so I can top up then.

Local Reception
Plan TypePre-Paid Sim Only

Review collected in partnership with C Mobile

angiegg

angieggSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Adequate service at a good price.

published

Network coverage is excellent. No issues encountered and no dropouts. Coverage has been available in city, rural Queensland areas and northern NSW.
Data download is fast. Have had no lag time.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
See all answers

Review collected in partnership with C Mobile

  • Verified customer

Happy with C Mobile service.

published

We are happy with all aspects of this mobile phone service provider. Their billings costs are very reasonable and they are easily contactable and easy to deal with if you need to query anything.

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per Month$10.00
See all answers

Review collected in partnership with C Mobile

Page 1 of 14

Questions & Answers

Lammy

Lammyasked

Do you have a human Customer service number to call ?

4 answers
JohnCM
JohnCM

Yes - a person in Australia answers support calls and in my experience have been superb.

Lammy
Lammy

Which carrier does your lines run through and what is the coverage in Lyneham act any surrounding black spots?

Lammy
Lammy

What is phone number can I call to speak with customer support?

Carl A M

Carl A Masked

I recently changed provider from Vodafone to cmobile (Telstra) sim but am unable to receive reception where I live in Red Hill Victoria. I notice that cmobile also offers Vodafone service. How do I change from my current sim?
Additionally, members of my family also fail to receive service from both Optus as well as Telstra and service from both is not available in my area. Carl Marshall

No answers
Amelia C.

Amelia C.asked

Can you phone internationally for free with C Mobile ?
I don't think Circles.Life offers free international phone calls.

Can I keep my current Vodafone post-paid number with C Mobile ?

2 answers
DHC
DHC

As far as I know, when I asked C Mobile (who are actually in Australia, so do speak real English!), you can choose Vodaphone or Telstra as the carrier of your particular service, so you get whatever those carriers provide. C Mobile suggest it is cheaper to get a foreign card when you go overseas as a best option for international travel. As to calling overseas from here, I don't do it, but the C Mobile help desk people have been very good to deal with, so just give them a call. They have a web site. Cheers DC

Amelia C.
Amelia C.

Will do so thanks DC. Interesting that C Mobile gives you the choice of either Vodafone or Telstra.

Get an answer from our members and C Mobile representatives

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