Do not order anything from these scammers. Ordered a nicotine inhaler and the nicotine cartridges and they send me a badge with a picture of them on it, then tried to tell me there was a disclaimer. They refunded me, although I wasted alot of time waiting for something I need to quit smoking.
Do not order from this website. They sent me one wrong order and never got the rest of my paid order. Their AI chatbot support keeps telling you that no human agent is available and to wait longer until order arrives. It's been a month and still… Read more
haven't received my missing items. Their phone number for customer service doesn't work either. The email they send you when you buy stuff says that you paid 0 dollars for each item which is very suspicious. I had to report this website for scam and had to result going through the painful process of getting a charge back through the bank.
Follow-up · Kept getting emails that the orders were delivered but their cusomter support that is only available at 3 am online kept telling me that the items were delayed. It was a messy and time wasting process. Every week I had to talk to someone to get answers. I only got refund for one item and they had to resend another one that they didn't want refund.… Read more
I’ve ordered 5 mugs in total from CafePress in July 2025. Four of which are fine but the wordings in 1 mug faded from black to purple in August, just outside the one month warranty. I’ve requested a replacement but CafePress refused based on their one month policy. Is it fair to assume the printings on a mug would fade in a month which A$25 per mug including shipping?
Reviews with attachments
Poor quality control – Received a mug with partially concealed writing and hence lost its impact/message. I cannot understand how this printing error could have passed quality control before dispatch. Asked for a replacement which was then arranged (thank you) but unfortunately wont reach Australia by xmas ; As it was a xmas gift, I'm very disappointed. One phone… Read more
operator was very helpful (male) to fix the problem, but a female operator hung up on me. Will have to think again about using this company.
11X17 poster was just a portion of a larger poster – I ordered an 11X17 poster and instead of sizing the full poster to the correct size, they just took the large poster and cut a portion of it out to be 11X17. Yes. You read that correctly. I called and the Customer Service Rep was nice and agreed that this was beyond silly, but they still wouldn't refund my shipping, just the cost of the "poster" (which is in the trash). Bit of a scam.
Poor finished quality – Having purchased from CafePress in the past and not had an issue. I'am very disappointed about the quality of the picture in my personalised clock..l know its a cheap plastic clock, and l expected that, but the picture doesn't fit the interior of the clock, it's not attached properly and it's warped, I didn't expect a beautiful masterpiece, but I did expect it to be...at least finished properly.
Positive reviews
Product quality and price very good. Delivery slow on one order – Ordered 5 products - T shirts and tote bags. Easy to order. Material quality good for price and print quality excellent. Only negative was time for first order to arrive was much longer than indicated - second order was OK.
Customer service +++ – I've read so many poor reviews of this business since making a LOT of my Christmas purchases with them, so I was worried. However my experience was very positive. I was very happy with everything I purchased, and most items were delivered quickly and reliably. However one item (international delivery) did not arrive. So I contacted CafePress and… Read more
their response was outstanding - apologising and promptly processing a full refund. Such responsive customer service is a rarity these days.
Just perfect – I ordered 2 mugs with Australian Silky Terriers, as I own 3 silky’s and my friend has a silky. I thought this would be a perfect Xmas present for my friend and one for me. The silky’s picture on the mug is really great . Very happy and I think my friend will be happy to with her silky mug for a Xmas gift. Thank you CafePress
Negative reviews
I have ordered a mobile case more than 3 weeks ago and i haven't received despite being emailed that my package was delivered by UPS. I called them more than two times and they kept asking me to wait. Thats too much already.
Terrible – I ordered 2 printed jumpers not impressed with the poor quality of the print over priced. Worst experience ordering with CAFE PRESS I should get my fulll Refund back and keep items from processing to shipping tracking system in place and Courierplease Rubbish Customer support AI bot I was advised to search my property found my order had dumped… Read more
behind my recycle bin out the front of my house which they called it a safe place each Items cost over 70 dollers Australian no curiosity to knock on my door hand my order to me no not unprofessinal service horribly Courierplease safe to say I won't recommend Cafepress poor quality products to anyone in future
Beware of privacy – I just did a scan on my personal information and have been informed that my email address was past into the dark web by this company a couple of years ago!
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Recent reviews
Terrible experience – CafePress allows you to use Paypal as a method of payment, but your order cannot go through when using Paypal, which is very suspicious! No way were I to use another method of payment online! In Australia, they got their company phone number as if they were in Cairns, Northern QLD as +61 7 4243 4105. No one answers the call; instead you're… Read more
requested to call back in Trading Hours, even when you actually called well within Trading Hours! The Live Chat does not respond also!!!
I just found out through Online Reviews that the order, if successful, comes from USA not from Australia, though payment is in Aus$. The order will take an indefinite time to reach you, if ever it will reach you.
Just in time – This is my first experience with CafePress. A bit disappointed when oder didn't arrive by due date. However emailed Support and was attended to immediately . Offered a replacement at no charge. Fortunately my original order arrived in time for Christmas so all ended well. Would sho0 there again.
Never again – Thought I was buying from an Australian seller - prices were in AUD and delivery date was stated as 8 December - in plenty of time for Christmas I thought … nope … it is coming from the USA and every email query I send is met with the same stock standard reply “your delivery is due to be delivered on 8/12/23” Well that date is long gone and I’m… Read more
still waiting. Tracking details are practically non existent and have not changed in over a week. Still don’t know if it has even left the USA. Will never use again.
Do not order from this site! – I had a horrible experience with Cafe Press and will never order from this site again. I had an error message for one of the shirts in my order after submitting it. I immediately emailed their support center and they emailed back confirming my order was correct and didn't need to be resubmitted. I received the order and it was incorrect. I called… Read more
the support center number and they are all overseas and there was NO connection. I called twice and spoke with two different people with the same horrible connection. How are they supposed to help people if they can't even have a conversation. They stated they couldn't get the T-shirt redone and shipped to me in time for my deadline. They refused to refund the $33 in express shipping I paid even though I can't use the shirt and have to throw it away. That is unacceptable.
Set up with delivery dates – Allowed plenty of time ordering in November for a Christmas present. Estimated delivery of 14th December and when I phoned them on 20th December they advised it was being delivered from USA and to allow an additional 10 days, but with some extra delays, it meant a delivery day of 28th December. Absolutely stitched up with this order.
One star for the good customer service – I purchased a couple of items for gifts from Cafe Press (Aussie site) and when they hadn't arrived a couple of days after the expected date, I contacted the company who said the order was being shipped from USA!!! They gave me a partial refund and were helpful, and said keep the items when they do arrive. Two weeks after due date I received one… Read more
of the items.....when I opened it, the quality was very poor and the 'transfer' picture was terrible (seriously, not even good enough to give to the op shop). Extremely disappointed as (a) false advertising, as isn't Australian, (b) missed the birthday date (c) very poor quality, not as described. Will never recommend nor purchase from again.
Zero stars – I stupidly didn't read the reviews before buying! Thought it was an Australian company with the au clearly outlined on their website! Purchased a Christmas gift as shipping clearly stated it would arrive 9 days before I needed it for my party. After several Unsuccessful attempts at reaching the shipping company I reached out to cafe press support… Read more
team pfft they use a template to respond which states international is another 10 days shipping contact them after that! Not 1 of my questions was answered!!!
Don't waste your money these guys are completely useless!!
They are not an Australian company – I ordered a mug from cafe press.com.au. I always try to buy Australian made or owned. The .com.au made me believe they were Australian, and the website also has what looks like an Australian phone number. But it wasn't until I placed the order, and was also hit with an international payment fee on my bank account, that I realized cafe press is not… Read more
based in Australia. Other than that, customer service was fine, the mug is fine, shipping was fine. I just don't like being lied to, and the Australian website is a lie that makes people believe they're an Australian company. If you want to support Australian companies, don't buy from cafe press. They're not Australian.
- +2
Horrible workmanship – I lined up my custom photos for custom tea towels perfectly with white outline. What was sent me was sloppy, unprofessional, slapdash workmanship. The images were washed out and the fabric hadn’t even been cut straight. The tea towel fabric is purchased separately made in China and I can only imagine the quality controller needs glasses. I’m gobsmacked these were even sent out. They look like high school art class mistakes.
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Expensive Insult – After I accidentally broke a beloved colleagues bespoke mug I went to replace it and designed an exact replica with very specific measurements, taking great care and enjoying going into painstaking detail, using the CafePress custom mug facility. Also then made a 2nd mug as a surprise fun gift, again to very specific but different design - taking… Read more
great care using the imagery on CafePress site to get the size of the text and imagery exactly right and with rulers in the real world at my desk to check. I also threw in a third mug with a text only design just for me. A long time later - with very unclear tracking data on their own site and even on UPS - the box arrived this morning. Result: It is missing my own 3rd cup and the 2 I took hours to design perfectly for my friend have been printed at a totally different size, far too small, the sharpness of the outlines is blurred and the colour density and quality is translucent and weak.. 100 bucks for 3 mugs where I only receive 2 of them and they are both un-giftable to the intended recipient. What an outcome! Joy is not the word
Dog tag has bubbles. Chain can't close – The face of the dog tag has bubbles. Waited over a month to get this and it has this manufacturer flaw. Obviously not checked after made. The chains do not close. You get what you pay for I suppose. Will not be buying from this company again. Buyer beware
Should have read the reviews – The quality is bad. The T-shirt's look like they have already been worn for 6 months. They are paper thin and the screen printing looks like it was done by a grade 3 class. Stupidly I order 5 thirst at an exorbitant price. However I did contact the company expressing my dissatisfaction and they provided a refund. So at least they where very fair in that respect.
Quite poor quality – Mustang kids tshirt. The cars are blurry and just ironed on. Would not buy again or recommend this product. The picture of the product is not a true representation
Totally different to what I ordered and took forever to get here – What I ordered was a glitter sparkly number plate surround What I got was a cheap metal dill grey thing with pale coloured stars on it Very unhappy
Poor quality product that took forever to arrive! – Not an Australian company! Ordered a patchwork quilt and received a piece of polyester with a poor quality quilt print that still stunk like paint. Took 2 months to arrive!
No good – This site Cafe Press Australia is not in Australia. Waited months and nothing. Hard to contact,no replies, tracking numbers are no good. Even the postal company gives you the run around. Really bad ,don't use.!!!!!!
Poor quality printing – Poor quality of printing on T-shirts. Thin paint with fabric showing through. Makes the shirt look like its old. Arrived on time. Website is easy to navigate.
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