Camberwell Electrics

No after sales service – Just the worst after sales service ever. Cost me double the cost to rectify their mistakes. Their rudeness and lack of concern still gives me the shivers.

Appalling service – Absolutely impossible for me to get follow up service to correct faulty installation, gas leakage and repeated problems with my Daikon AC unit. Cost me double by the time l got another company to correct Camberwell Electrics installation mistakes. They simply would not take responsibility for their errors. Sales and management simply tried to fob me off. The worst purchase experience l have ever had.

Pretty poor service – Ordered a dryer though beta home Was messed around with my delivery, waited a full Saturday being told via phone and text my delivery was coming. I called close to 5pm for the second time that day only to be told not only was it not coming but wasn’t even in stock. After a few calls over the next week or so it finally arrived damaged. I’d pay the extra and go with appliance online in future

excellent service – A huge thank you to the team at Camberwell electrics. Despite the difficulties caused by supply issues our air conditioner was delivered and installed before Christmas as promised. The staff were always friendly and Hans went above and beyond to make sure that our unit was with us in time to be installed. Peter and his team did a really… Read more

professional job with the installation. We will definitely go back next time we have to replace an appliance. Christine and Adrian R

A great company – I recently made a purchase at Camberwell Electrics and as always was impressed with their professional approach, quality of goods and excellent delivery service. I have been dealing with this company for over twenty-five years and their standard of service has never wavered - always first class. Helen K Show reply

Very impressive – I just wanted to say thank you to Camberwell Electrics for their excellent service. Everything about my order for TCL front loader washing machine delivery and installation went so smoothly. I just couldn't believe you could receive such wonderful old fashioned service anymore. Show reply

Appalling service – Purchased a range hood and was advised it had 2 motors, on installation, it only had one and the noise level was unacceptable. Had a meeting with the owner who advised 'according to their notes we were told it had 1 motor'. NO NOTES WERE EVER TAKEN and were definitely told it was a dual motor model. We had to involve Consumer Affairs to eventually… Read more

receive a replacement which was far more expensive. The salesperson stated to Consumer Affairs we were buying on a limited budget(!), implying it was our fault for our choice, despite it being recommended by their sales person, another lie as we didn't buy against a budget. An appalling experience with an extremely rude organisation. Never shop there.

Very disappointed with a staff and and the price was not correct – It took me 3 times to contact and try to get your sales man to get me a quote on a Rinnai Gas heater. Also the price on the Rinnai your web site is incorrect and should be removed, False advertising.

Watch out for dishonest sales people – Terrible service, I have had to chase [name removed] I don’t know how many times just for a stupid kettle. She claimed my ‘sale’ from an email query, so that she gets the commission and that nobody else could deal with me, then ignored messages and emails, and worst of all, told lies. I've had to chase literally her the whole way. I had to… Read more

phone three times, then email again just to place the order. Because nobody else was allowed to 'take her sale'. Really, I should have realised then what I was in for. Being a customer shouldn't be hard work. If the small sale of a ($250) kettle isn't worth your time, let someone else take it, don't hoover up the online contacts.

She finally phoned me last week to say it is being sent. Then I find out today, after waiting yet another week before chasing her AGAIN, that it was actually only sent an hour ago. It's now been over a month since I paid for it and it's still not here. She initially said it would be around 10 days.

I can’t speak for anyone else there, but I definitely would never deal with her again. She is dishonest and I definitely do not recommend buying anything through her.

Best service in Melbourne – We just had 2 reverse cycle aircons fitted in the house. Paul assisted with choosing the correct brand ( Mitsubishi ) and the correct model. he gave us great advise regarding installation details and locating the units in the most efficient place. Adam, the installer and his team also did a great job, working fast and efficient, in a friendly and… Read more ·  1

polite manner, arrived punctual and got the jobs done in time. I can highly recommend Hans and his team from Camberwell Electrics.

Delivery and installation of new washing machine – Bob and Richard delivered and installed my machine in a friendly, professional way. They took away my old machine and even had time to pay my Labrador puppy! They arrived and left within the time frame they had arranged. A very satisfied customer! Show reply

Outstanding service – Richard and Bob went well beyond the norm and well exceeded our customer expectations. In short they were a credit to themselves and the company. Show reply

Good old fashion Customer Service! – Lachlan provided great informative service, with competitive prices. We walked away with a fridge and TV..Happy Customer! We will return. Show reply

Smeg oven purchase – Absolutely brilliant service from start to finish. Great service from Sonia and nothing an issue in delivery from a gentleman who was retiring in 2 weeks...happy retirement and highly recommend. Show reply

Thank you, again Camberwell Electrics – Dishwasher, range hood, washing machine, stove top, iron and toaster previously purchased from Camberwell Electrics. Recently my old fridge was giving up. I went and saw Sonia at Camberwell Electrics. Sonia was able to show me two fridges that would work in my limited fridge space. Delivery and taking away the old fridge was arranged quickly. … Read more ·  1

Rob and Bob arrived exactly on time as arranged. Camberwell Electrics consistently demonstrate excellent knowledge of products they sell and offer brilliant prices. Check out their store and you will not be disappointed.

Great company, great service/advice & great product – We have just had our 3rd. additional Air conditioner installed from Camberwell Electrics. And as usual, the price was most reasonable, advice was accurate and the installation, clean and efficient. Having have dealt with Camberwell Electrics for over 30 years, and knowing them for their honesty and transparency, we would not be tempted to trust anyone else especially when it comes to Air Conditioning. Bob & Liz Kilsyth Vic.  Show reply

Fantastic Sales and Service – Leroy's knowledge was exceptional in relation to the product. Bob called on the morning of delivery to confirm time. Rob and Bob were polite, clean and on time. Delivery went smoothly and they were lovely people to have in my home. Fully recommend Camberwell Electrics and will definitely use them for all my electrical needs in the future. Show reply

Fantastic, friendly service. A+++ – Sonia gave us an awesome price and Robert and Bob went above and beyond to make it a fast and easy transaction. Love my new heat pump dryer!  Show reply

Impeccable advice and service. Air conditioner. Camberwell Electrics – We had received a quote from an air conditioning firm which seemed inadequate for our room area. The unit recommended was half the capacity of the old one which had finally failed. I rang Camberwell Electrics, Toorak Road, Camberwell, on Friday and spoke to Richard Nankivell. On his advice, we emailed the details of the room on Saturday. He rang… Read more

promptly and discussed our needs. On Monday morning he had a quote prepared which we accepted, and by 2pm on Thursday the old unit had been decommissioned and the new unit installed. The two people who installed the unit were extremely pleasant and professional and did a beautiful job. Richard was remarkable. A true gentleman. Courteous, caring and intelligent, he left no stone unturned to give us perfect service. We are now enjoying the delicious coolness of a wonderful air conditioner. I would never go anywhere else.

Excellent customer service – In June 2020, I purchased two AC units and again in Jan 2021. Richard Nankivell went above and beyond to deliver excellent customer service. I have recommended this store and salesperson to friends and family. Thank you.

Great service – I was looking to upgrade my washing machine and didn’t know where to start with top load v front load. Thankfully the staff were friendly, professional and very knowledgeable. Definitely would recommend them for all your household needs.

shocking conduct – Endeavoured to order 2 aircon units. Order placed online and money , $4000, promptly deducted. A few days later I was notified that one of them is on backorder and should be available in 3 weeks. ok. At the time called in to verify as I haven't heard back. Got the “we'll call you back“. Didn't happen... had to chase to be told there would be… Read more

further delays. More than a month after the order I asked for a refund of the money and was advised it will take a couple of days. Nothing happened... further chasing ensued and I got a message almost 2 weeks later telling me that the process was initiated but may take another 5 to 10 days to complete. That's in the year 2020. We'll see... In short, shocking conduct, couldn't care less and happy to sit on your money without delivering anything, deliberately delaying the reimbursement process.

Brilliant Customer Service – Fab and the team at Camberwell Electrics were a breeze to deal with when buying and installing my new air conditioner. Most impressed with the service, install and follow up thank you!

Exceptional Service!!! – I contacted 9 Sydney companies with no response. I called camberwell in Melbourne. Joseph went above and beyond to help getting back to me exactly when he said he would. This kind of service is unheard of these days. Thank you!

Air Conditioning - these guys know what they are doing – Years ago when I called for 3 quotes to air-condition a commercial property, Camberwell Electrics were marginally more expensive on their quote. It prompted me to do a heat load calculation of my own (I am a chemical engineer). Camberwell Electrics were the only supplier to quote on a solution that would have properly air-conditioned my building.… Read more

When I approached the other 2 suppliers, they were both aware that their solution was undersized, but wanted to get my business with a low quote. It seems that it is common practice in the business to win a job by quoting on a system that is undersized.

Not surprisingly Camberwell Electrics got my business and have continued to have my custom ever since. All my properties have very happy tenants because the air-conditioning system is properly sized and installed professionally.

If you want to get a properly sized system that does the job, go to Camberwell Electrics.

Fantastic helpful service – I was given the best help I could imagine when I went to buy a new oven. Flexible, responsive, informative, thorough, friendly. Every detail was attended to. I couldn't recommend more highly.

Brilliant service – We had a Daikin reverse cycle air installed. Boris's hand-delivered it to our home. Rory and Don installed it. We are very happy with the service and professionalism of the team. Boris went out of his way to ensure we were happy (and he has a great sense of humour!) Rory and Don are good lads.

Waste of a trip – After seeing multiple adverts on Facebook for split systems on sale, clearance items etc.. we decided to do the hour and a half drive to go and have a look, after not getting any proper answers via Messenger. Got there to find a salesman, Richard, who spent 10 to 15 minutes just waffling about things that we really weren't interested in and not answering our direct question, which was how much a certain size unit was. We couldn't cope and left!

Prompt and Knowledgeable Service – Great service, right from the moment that Richard started his explanation of my requirements. Split system Aircon broke down on a Tuesday and I had an exact Daikin replacement at my home 40 hours later. This is my 3rd major purchase from Camberwell Electrics and always happy to return. It helps if you know what you need in the first place. Thanks again Richard and Hans.

Worst service in my 50 years of homelife – This store's maintenance/repair service suffers badly from the "British Rail Syndrome" - ie. one can't complain about their service because there isn't any! However, they are discourteous, extremely expensive and time wasting. Don't let them waste yours, go straight to the manufacturer's service department and get professional care. You have been warned! KEN

Worst customer service I’ve experienced – We engaged Camberwell Electrics to supply and install 3 split system air conditioners. I should have known, from the time the sales person cancelled the first quote (after the time he should have arrived) and arrived late to the second quote, that things weren’t going to go well. After attending our property on the day of installation, the… Read more

installers said they couldn’t do the job. I waited 4 days for another ‘senior’ installer to call me to come and look at the job. The call only came after I called Camberwell Electrics to advise I wanted a refund of my 70% deposit of $4800. I then spent the next three weeks trying to get my money refunded, which only occurred after visiting the store to confront the owner. Extremely poor communication and zero customer focus.

Air Conditioning: Excellent product, Installation and Service – This was the second quote I received. I found Camberwell Electrics after searching the internet and was impressed with both the store and the staff. The salesman and was extremely helpful and the follow up was exceptional. The installers were efficient and thoughtful. My Air Conditioning has been working most effectively throughout the current heatwave. I will go back to Camberwell Electrics for all future electrical purchases. Jane, Mount Eliza

Worst service ever – I required an Air con to be repaired problem was found but was not fixed. Still waiting for serviceman to return. And at a cost of 180.00 to find a very obvious problem.

Avoid at all costs/non existent after sales service – I would give zero stars if I could. Absolutely the worst customer service I have ever received. We purchased an air-conditioning unit back in December. Several installers refused to install it as it was too large for the property and would void the warranty (being against Australian Standards). We contacted [name removed] to explain this and try… Read more

and organise an alternative unit, emphasising that we were short on time and needed to turn it around quickly. He said he was flat out busy and to call back in a week. When I said this was unacceptable and we would just like a refund, the excuses and the delaying tactics started (even though under consumer law we are entitled to a refund as were recommended a unit which was not fit for purpose). It has now been 4 weeks since we requested a refund and the company refuses to respond to our emails and when we ring, the salesperson is not available and never returns the messages we leave. We have lodged complaints with both Consumer Affairs Victoria and the ACCC and are now having to go down the path of having our credit card company reverse the transaction. Avoid this company at all costs, they will happily take your money but after sales service and support is non existent, they will just avoid you like the plague.

Great product and service – We were shopping around for an air conditioner and found a great one at camberwell electrics. The salesman was very professional and honest. Delivery was prompt and installation was quick. Very happy with the service. Will shop,there again.