Camera Warehouse

One star is generous....definitely one to stay away from. I ordered a Leofoto tripod and head (order number #000304472) and received an invoice for the payment immediately. No further information over the next couple of days re posted, tracking, awaiting supplies etc. I did note that the website said "in stock with the distributor" but I also… Read more

expect information and updates from a proper business.I emailed requesting information 3 days after ordering. No reply. Tried to ring several times, no response. Tried their chat option, no response. So in the end I sent a message saying I was outside waiting to pick up an order but instead of providing the order number I told them to ring me, which surprisingly they did, straight away. So obviously they are in the habit of totally ignoring most forms of contact. After the usual "short of staff" excuses I was assured by [Name Removed] that the gear "had arrived today" (Thursday) and would be sent out tomorrow. I did receive an email reply the next day saying that as soon as the gear arrives they would send it out.....except [Brand Removed] had already advised me that the gear had arrived at Camera Warehouse on Thursday at 11.25am the day before the email was sent. ....Update: I just received notification from Australia Post that they had the gear.....at 15.39 Monday afternoon. So they received the gear from the distributor 11.25 Thursday morning and couldn't be arsed sending it until Monday afternoon. Pathetic!....I received an email from CW at 15.47 Friday that the order had been shipped...except Australia Post didn't notify me that the label had been created until 16.16 Friday. And AP didn't receive the parcel until 15.39 Monday. Meanwhile, I did contact the Australian Leofoto distributor, [Brand Removed] and suggested they reconsider their outlets......[Brand Removed] are excellent by the way....I will not use Camera Warehouse again and strongly suggest that you the reader reconsider using them too. Responding to customer communication is fundamental but reading reviews online of this company clearly demonstrates that they aren't interested in active communication or good service. In future I will pay the extra money and deal directly with [Brand Removed] for any future Leofoto products. I ordered an item from [Brand Removed] at the same time as the order went in to Camera Warehouse, on the 6th October. I had the item from [Brand Removed] on the 8th.......and i just received the goods from Camera warehouse.....on the 19th. I notice that on the Trustpilot Reviews (which is abysmal, 63% giving them 1 star!!!) they are good at providing excuses. I imagine it's a full time job for someone answering the complaints....In 41 years of purchasing camera equipment I have not struck a worse company. Avoid like the plague!

Purchased a flash that was shown to be in stock and should have had a 3 day shipping dispatch. It was only dispatched about a month later because it was not in stock and they had to wait for it to arrive at their warehouse. On the plus side, the flash is awesome!

Earlier this year I purchased 2 SD cards at a good price, and waited and then waited some more, I quired with a staff member who said the order had gone to the warehouse for packing. I waited some more time. Nothing! I rang, no response, I emailed,… Read more

no response at first but then an answer, I just about fell off my chair, and guess what nothing. I took to their smart chat, poor English, and sent another email to cancel the outstanding order. It took twelve weeks to get nothing and only a partial refund as they also refuse to communicate with me. They have zero customer service skills, I really don't think they know what that is. To retain funds for goods not delivered is a breach of contract and potentially misleading or using deceptive conduct, under Australian Consumer Law. This matter will be referred to the Dept of Fair Trading to investigate further.

No issues with purchase and prompt delivery of binoculars purchase and arrived without fuss and damage Show details

I ordered a lens and I absolutely love it. It cost half of what I paid for one bought with my camera at my local camera store. It has a better f-stop range and double zoom mm. I no longer have to spend so much time editing and cropping. So, not… Read more

only great price, great quality but it must've been shipped out quickly because it arrived within two weeks. Have already recommended Camera Warehouse to a friend.

I have ordered 2 products online from Camera Warehouse. The process was generally smooth with both products arriving safely within a good time frame. With my second order there was no communication from them regarding when I should expect my delivery. When I contacted them via email, they were very prompt in their response & clarified when I should expect delivery . Show details

"I had a fantastic experience with Camera Warehouse! Their delivery was prompt, and the packaging was very secure. Navigating their website was a breeze, and I'm absolutely delighted with my Epson SCP906 printer. I highly recommend this company for their excellent service!"

I was looking for a specific camera bag for my adult son and the website said there was low stock so I phoned the online store to make sure it was in stock and that it would arrive on time for his birthday. It was so nice to speak with a real person and the gentleman was so helpful. He checked that it was in stock, so I placed my online order & it… Read more

arrived safely & nicely on time for his birthday. I was very happy with the service, price & delivery time.

Customer service has been the main issue here. Multiple attempts to correct a mistake made by the camera warehouse have seen me wait more than 8 weeks for my $500 order. No replies to my emails until I left a poor review on their website. It's a shame because I saw only positive things, mostly online. Still trying to rectify 9 weeks later. Show details

I have been waiting 2 weeks for a shipping confirmation and still nothing has even been shipped.. I bought 2 micro SD cards 2 weeks ago hoping to get them in a few days and they have still not even started the shipping process.. I have tried contacting them on email, through the website chat and calling and have not had a response.. At this point… Read more

I would be happy just to get my money back... Starting to wonder it camera warehouse is a scam company...

If you think you might have need to return an item DO NOT purchase from Camera Warehouse. Abysmal return policy. You will have to pay postage, a "restocking" fee and will only get store credit. Woeful return system. Show details

It was easy dealing with Camera Warehouse. They had the best price with a full Australian Canon warranty unlike some online stores. I chose to pick up in store and although the store is only open by appointment, you can pick up during normal business hours and on Sat morning. Show details

I ordered some binoculars that were advertised at a very special price, the website said that they would be dispatched in 2-3 days. They were sent in that time and arrived well packed and in good condition - in all, a faultless on-line shopping experience.

Reliable transactions with Camera Warehouse; communications from the dealer has improved with my latest purchase. Still some technology warnings in Gmail, but all has gone as promised. Show details

I pick up my camera on the date promised. The item was brand new and to my satisfaction. The staff readily answered all my queries about the camera and even promised to help me with submitting a claim for cash back. Show details

I have bought two high end items from Camera Warehouse in the past few months. A Sony lens and some Nikon binoculars. In both instances the process was easy. Pricing was competitive, delivery time frame was accurate and the product was exactly what I wanted. Show details

Once I had decided on purchasing my Panasonic Lumix FZ80D camera, I found it in stock and for the best price at the Camera Warehouse Online store. In addition, the anticipated delivery time was much quicker than other outlets, and was achieved. Camera Warehouse were very quick to provide receipts and always kept me up to date with delivery information. The protective packaging was also appreciated by me. Show details

Good price on a fabulous product, although delivery delayed by a week because it was sent from Sydney to WA before coming back to Sydney! Could be a fault with the courier. Show details

Purchased a new canon lens at a great price. Had to chase when it would be sent. Was advised it was on back order and would take at least 3 weeks. Took about a month but delivered safely and tracking provided. Worth the wait for the great price Show details

Great price on the 90mm M.Zuiko macro lens and promptly posted. Hassle-free transaction, so I would definitely recommend this seller.

Website is easy to use. Was happy to be able to purchase a product I was having trouble finding elsewhere. My order was shipped quickly and arrived in perfect condition.

Very good quality products and fantastic customer service. Have dealt with them previously and will definitely do so again. Show details

Very good service and prompt delivery. Very happy and will highly recommend Camera Warehouse. Show details

Easy tranaction and very fast postage . The product is the best and works so good. I ALSO HAVE A GARMIN 65 BUT THE 66 DRIVE SMART IS BETTER. Show details