Camera Warehouse Online store

Customer service has been the main issue here. Multiple attempts to correct a mistake made by the camera warehouse have seen me wait more than 8 weeks for my $500 order. No replies to my emails until I left a poor review on their website. It's a shame because I saw only positive things, mostly online. Still trying to rectify 9 weeks later. Show details

I ordered a lens and I absolutely love it. It cost half of what I paid for one bought with my camera at my local camera store. It has a better f-stop range and double zoom mm. I no longer have to spend so much time editing and cropping. So, not… Read more

only great price, great quality but it must've been shipped out quickly because it arrived within two weeks. Have already recommended Camera Warehouse to a friend.

Made 1000$ order and no communication what soever! – My review is about the service of Camera Warehouse and not the products I bought. I chose Camera warehouse over my regulars (CameraPro) just because their price is 100$ less. I submitted the order through online and paid through PayPal. I got a receipt from PayPal for the transaction and that is it. No confirmation from Camera Warehouse… Read more

whatsoever for 2 weeks and I get a notification from Auspost that the items are on the way and it will take another 2 weeks to deliver.

I understand the delay of sending the parcel due to Covid-19 situation, however no communication to the client who has given is a business is appalling. On the other hand CameraPro sent me immediate confirmation and sent me regular updates and even sent me the parcel via speed post when their dispatch was delayed due to unavailability of stock.

I think I got (the service) for what I paid for. The chances of me buying again from Camera Warehouse is slim.

Sorry Camera Warehouse team:(

Great prices, genuine products but not quite ready for the online world – I purchased my Fujifilm X S10 from Camera Warehouse because at the time they had the best pricing compared to other online stores (this was just slightly before EOFY). In summary, I received both my camera and lens altogether about 3 weeks. Not too bad considering the camera market now, but by the time I received them, there were better deals out… Read more

there online. I knew well in advance this was going to be the case but I think what would have made the experience better would be to keep me informed "automatically". Here's a few key points for my feedback. In summary, communication and purchase process could be improved.

- It seems like Camera Warehouse while they operate online, still runs the business as a physical store. That is, I placed my order but a real person still needs to process this order. This can be seen from the payment verification stage and the fact I needed to speak to someone to sort out my "fujifilm gift card". I wonder if I had not reached out to the sales team, would I have even received my "gift card".

- Stock availability should be transparent on the website. Everything you see online, you seem to be able to place an order but the thing is, if they don't have it in stock then you are basically just waiting for stock to arrive. If the site had clearly said "arriving in 1 week" then as a consumer I would have made my purchase elsewhere or maybe even wait if the timing is suitable maybe because I will be away.

- Purchase process should be simplified. If I am going to receive a cash rebate (seen from fujifilm gift card) then just make it a step in the shopping cart where I can deduct the money straight from my lens purchase and ship everything together. I actually had wished my camera shipped together with my lens because I had a lens-less camera for a week which was quite a torture. Understood that most people will prefer to have their items ship upon availability but this could be given a simple option to check the box to opt to ship everything together. As a business you would have saved on shipping as well.

- Customer retention, well there's pretty much none. Could have included something in the package for me to remember your store like a free lens cloth or even just a business card with a small 5% discount on my next purchase. Nope it was just my item, a tax invoice and then a few days later a rude email asking me to post a review for you online. Will I buy things from you again, maybe. But it definitely wouldn't be because of an amazing purchase experience.

Website is easy to use. Was happy to be able to purchase a product I was having trouble finding elsewhere. My order was shipped quickly and arrived in perfect condition.

I wanted a Canon RF 100-500 mm lens. Camera Warehouse had the best price. I ordered the lens and it was sent within the advertised time and arrived in excellent condition. I have used Camera Warehouse in the past and will continue to use this company for Camera equipment. The lens is great, providing many photographs of wildlife, mainly birds, in their natural environment. Show details

With honest accurate statements Camera Warehouse Rockdale offered smart incentives and no false promises about procuring by import the OM Systems Lens in the context of the current turmoil in world trade and international transportation and questionable availability. My enquiries to them (CW-H Rockdale) about confirming internet security regarding… Read more

the security of my purchase documentation was quickly and adequately responded to leaving me satisfied that they were concerned very much for the welfare of their customers. Furthermore, all others involved in the supply chain starting from the factory performed well and the goods arrived in immaculate condition. from Narrandera NSW 110625

I have been waiting 2 weeks for a shipping confirmation and still nothing has even been shipped.. I bought 2 micro SD cards 2 weeks ago hoping to get them in a few days and they have still not even started the shipping process.. I have tried contacting them on email, through the website chat and calling and have not had a response.. At this point… Read more

I would be happy just to get my money back... Starting to wonder it camera warehouse is a scam company...

If you think you might have need to return an item DO NOT purchase from Camera Warehouse. Abysmal return policy. You will have to pay postage, a "restocking" fee and will only get store credit. Woeful return system. Show details

I bought some binoculars online from Camera Warehouse 8 days ago and they still haven't been shipped, even though their website says "if in stock usually ships within 1-3 business days" and it said on their website that they were in stock. I needed the binoculars for work trip and now it's too late, I wouldn't have purchased them if I new this was going to be the case. Really frustrating. Show details

Good price on a fabulous product, although delivery delayed by a week because it was sent from Sydney to WA before coming back to Sydney! Could be a fault with the courier. Show details

Purchased a new canon lens at a great price. Had to chase when it would be sent. Was advised it was on back order and would take at least 3 weeks. Took about a month but delivered safely and tracking provided. Worth the wait for the great price Show details

they selling item they dont have , very rude customer service after waiting for 5 months had to claim my money through paypal don't trust this seller they are scam Show details

Order the Friday as their web site stated would be dispatched Monday or Tuesday. As heard nothing by Wednesday I sent a short email enquiring on its ETA. They apologised and stated the dispatch team now had it and it would be sent soon. On Friday as I still had heard nothing I sent a further email enquiring on the cameras ETA. This was replied to… Read more

late Friday asking to verify an amount to confirm my credit card and it would be sent after that. I orders this from them relying on their stated dispatch times and I will be luck to get it before I leave now. Also if there is a delay they should be telling me, not me chasing them. Won’t be purchasing from them again.

Do not use this shop. They took a month to tell me that the camera that I ordered was actually not available. They then tried to sell me a more expensive version. I had tried to call them multiple times and never got through to anyone. Clearly they do not man their phones. I understand mistakes happen, however taking a month to tell me they had no stock was pretty useless. Go elsewhere.

Earlier this year I purchased 2 SD cards at a good price, and waited and then waited some more, I quired with a staff member who said the order had gone to the warehouse for packing. I waited some more time. Nothing! I rang, no response, I emailed, no response at first but then an answer, I just about fell off my chair, and guess what nothing. I… Read more

took to their smart chat, poor English, and sent another email to cancel the outstanding order. It took twelve weeks to get nothing and only a partial refund as they also refuse to communicate with me. They have zero customer service skills, I really don't think they know what that is. To retain funds for goods not delivered is a breach of contract and potentially misleading or using deceptive conduct, under Australian Consumer Law. This matter will be referred to the Dept of Fair Trading to investigate further.

Selected a mic stand for a RODE, entered payment details, order went through 22-05-2025, verified by email, payment removed from my credit card same day, 29-05-2025 received some scam looking email from Camera Warehouse saying they had with drawn a further amount under a $1 that I had to reply with the exact cent amount before they would send. Of… Read more

course no second transaction on my account, they have already taken my money for the product, and no reply to phone or emails I’ve sent. Buyer beware, I should have known better and stuck with reputable online stores instead of going for a few bucks off with a dodgy one

Website indicated they had the cameras in stock (& good price). Email comes after payment saying NOT in stock. Took 3 WEEKS to ship the product. When I received the cameras, one camera was fully FAULTY.

10 day wait to find out not stocked. No communication – Ordered a Garmin Mini 2. Great Price. Unfortunately I had to email them 10 days later to ask for an update. They replied saying sorry it isn't stocked any more. I stated that this was totally unacceptable and they would have known that immediately and should have informed me. Offered a substitute with a small discount but I needed the Dash Cam ASAP. Very disappointed!

Digital camera purchase – I have made two purchases from Camera Warehouse recently (digital camera / camera accessories). I have found them to be the best value dealer, easy to use web-store with great prices, lots of stock and free, rapid delivery to the door. Items were exactly as described, and well packaged. Very happy, and sure to be a repeat customer. Show details

Very happy with the purchase – I ordered The online description of the binoculars was very detailed so I knew exactly what I was getting. The order was processed quickly and received within 9 days of placing it. All was well packed and in good condition. Show details

Good to deal with as very accommodating on an exchange – Very accommodating after i changed my mind and sent back my first set of binoculars as they were judged too heavy by my partner. Switched to a lighter model about the same price - they sent a different model but exchanged them promptly at no cost. A bit of toing and froing but all good.

Product as described an d meets our needs – The product and price were good and the delivery and after sales communication were all very good, I would recommend Camera Warehouse to others. Show details