CameraPro

I checked online and found that they did indeed have a lens cleaning kit in stock. I drove for half an hour to pick it up en route to a photo shoot to find they DID have one but it was for another customer. None in stock. Poor form. Show details

POOR DELIVERY TIMEFRAMES & UNRELIABLE PRODUCTS!! I ordered a camera lens on 11/8 for a job on the 25/8, with priority (supposed to be 24 hour as stated on their website) dispatch and premium express shipping. I received an email that landed in my spam folder on the 15th - so already afew days after it was supposed to be shipped - to confirm my… Read more

shipping details. I found this and replied on the 18/8 confirming my details and asking it to please be shipped asap for my job. Received an email on the 20th that they didn't actually have the product? Now I am out for my job as I live in a rural area and nothing will be delivered on time. Wouldn't recommend purchasing with them if you need reliable delivery times.

Impossible requirements to order anything from CameraPro. They want ID and credit card photos before shipping out the order. But of course they already charged my card beforehand. Show details

"Worst online shopping ever with Camerapro". Simply fraud business. You guys should be a street begg – Dear reader, I bought a Fujifilm 23 mmf/2 lens from Camerapro online in the last year 2018 Christmas sale. They suppose to ship the lens in two business days (according to one of their customer care). But they did not ship the lens in two days. I rung their customer service on the 3rd day of purchase. They said the lens is out of stock and they… Read more

will be available in the middle of January. I wait for the response but they did not communicate at all on the 15th January 2019. I gave them a ring on a few occasions and different people said different pieces of information. However, as I bought Fujifilm cash back lens I was expecting they will provide me Tax Invoice but they did not instead they sent me sales order which is worthless for the Fujifilm Cashback. I had to call again and again send e-mail, again and again, to get a simple thing sorted. Here I strongly doubt their customer satisfaction policy. They are nowhere near to Australian Standard online business. I can not simply believe it they are so crappy seller.

the story goes on and on. Please stay with me...

On the 16th January once I rung them one of the customer services folk said Fujifilm Australia has the shortage of those lenses, therefore, I have to wait till the middle of February 2019.

I bought this lens for my Christmas holiday shooting but on this occasion, my money and time went in vain.

Today is the 2nd February (the time of writing the review) and literally, I am absolutely frustrated by their service, therefore, writing this reviews to warn true online buyer not to purchase anything by their online shop. I prefer to visit a physical shop other than any online shop specially Camerapro online.

If you have similar experience please share your experience so that a true buyer will make a logical decision before buying from their online store. Hope this review is a little bit informative and helpful to someone!

Many thanks for your patience.

Peace...

Best wishes,

Mohammad Jasim Uddin

Really professional, excellent people, excellent service – I placed my order online for a Sony A7 II camera from Sydney and was really surprised to receive it within 36 hours. Before placing the order I chatted with their representatives online for suggestions to help me out with the right choice about lens and accessories. They made a followup call and the girl was a graduate in photography and saved me… Read more

from buying a wrong lens. I found her really knowledgeable about what she is doing, a very different from some of my other experiences in Australia where they employ people without any background related to the job and without proper training and they have no idea about what they are doing. Their communication is very prompt, if you place any query, you are sure to get a proper reply within a day. Yes, you might need to pay a few dollars more to buy from them in comparison to grey market sellers, but until now I feel that every penny is worth considering the support and peace of mind you get.

Excellent Professional Service, Competitive Prices, Great Range and Australian Warranties – I have just received my Canon EF 100-400mm f4.5-5.6L IS USM lens and B&W UV Filter from CameraPro. I ordered it between the Boxing Day and New Year period which I knew would be a busy time due to their Boxing Day Sale. Their prices during this sale blitzed the Grey market prices plus they offered a 2 year Australian warranty. Even though the sale… Read more

has ended their prices and service have convinced me not to bother with the Grey Importers.

I was a casualty of a Sydney based Grey Importer saga which claimed many victims over the last six months and had ordered this lens plus other gear with that business back in early September. I received some of my gear but not the lens and lost my money only to be luckily refunded by a visa chargeback on Christmas eve, so I was extremely wary and cautious of ordering online again.

After countless hours examining websites and still wanting to purchase this lens, I decided CameraPro seemed to be the right choice, I rang them to see if the items I wished to order were in stock and they were, once ordered they kept me up-to-date by email and phone. I was told there would be a slight delay due to their volume of sales during this period and they still managed to get my order to me before time.

Great service, website, and range of in stock products. I found them to be a highly professional business and am happy I now have somewhere reliable to purchase my gear as I now don't have to travel to a city for hours on end to purchase equipment due to my regional location. Couldn't fault them.

. Excellent Service, Great Range of Products and Services and they are honest.

Just bought a fujifilm gfx 100s II, best price delivered in less than 24hrs from 1000km away, excellent people to speak too, my new number one store. Cannot praise enough. Show details

Recommended – I ordered and paid for 2X B+W filters. Was sent one. Seriously unimpressed!!! However!!! One call and the 2nd filter was in the mail. 5 stars for great service -1 for the mistake.

Skeptical at first but boy did they deliver – First time ordering was a great experience. Payments are all verified and their online AI and customer service really assured me of the product's availability and schedule of delivery. It came sooner that expected which was very pleasant. I got my Christmas gift in advance! Thanks to their team for doing better. We may see these negative comments… Read more

on some of the reviews buy I think they've improved their system now. And just for reference, I wrote this on Dec 2023. Thanks CamPro team!

Errors with online purchase – I tried multiple times to make a purchase online, but every time I got the notification saying an error occurred with my purchase and to try again. They'll take the money out of your account though! Just go to JB Hi Fi instead, you'll actually GET what you pay for.

Gone downhill – Once great camera store, I have shopped at Camera Pro for maybe 15 years. Something has changed and this is a big disappointment. I ordered a lens on 19/9 and paid express shipping as I was hoping to have it for a trip away leaving 29/9, that gave 6 business days. I emailed them on 24/9 to get an ETA on shipping, didn't hear back, tried the… Read more

online form 25/9 only to be told they don't have an ETA on stock arriving, let alone shipping, the general conversation was unpleasant, unhelpful and disappointing, perhaps it was a bot/AI. There was no indication that the item was on backorder, this should be made clear on the website listing but is not. The website needs work at the best of times but this is a major oversight. I might not have ordered when I did had I known it wasn't in stock, certainly wouldn't have paid express.

No response 2 weeks after ordering – Ordered some thinktank products two weeks ago (13th Nov), hadn't heard anything after 9 days so emailed, no response. Emailed again a couple days later and again no response so called today (27th). They didn't pick up when I selected option 1 "speak to someone about a current order" however when I called back immediately and selected option 2… Read more

"speak with someone about a new order" they picked up immediately. Whilst on the phone the rep said I had been emailed on the 25th however I have no record of it, nor in spam. Rep quoted an email address that they emailed that did not belong to me nor has any association with my account. Rep then tells me that the items I ordered are "on back order until March 2024" - this is for a bungee strap cable tie type product. Total waste of time. Would never order anything again from them, thanking luck that my order value was only $20 or so.

Disconcerting process – Whilst online order for a lens was very easy then came a strange credit card verification process that even ended with requests for a copy of driver’s lic or passport! Oddly enough they even called on the phone to discuss this so they knew I was a real person, and when I did contact my card provider they had already charged the amount to the card… Read more

so why the whole run around? In the end it was easier to cancel the order and request refund. Hence the 2 stars as whilst they did everything to avoid getting any business they remained polite in all their communication.

Disgusting experience – Ordered a camera from this store, they charged me $2000 or whatever. Next day I get an email saying they need to verify my credit card and there will be a seperate $1 transaction on my card. 3 days later and I still havn’t received the $1 transaction. I sent them a screenshot of the original transaction from my bank but thats not enough. They need… Read more

a photo of my credit card and drivers license. They are basically saying they don’t trust their customers. I asked for a refund out of principle. Still waiting for the refund.

Absolutely great service – Ordered a Tamron 70-180mm on a Monday, dispatched on Tuesday and in my hand on a Wednesday. It doesn’t get better than that. Great packing, awesome customer service and just overall bloody good experience. Show details

Sales support – When placing an order I made an error and was debited for something I didn't want. The same mistake on my part also meant only one of the items that I ordered was delivered. Contacted CameraPro how sorted everything out without fuss or bother. Excellent service. Show details

Everything was perfect :) – Online store was easy to navigate and the pricing was absolutely fantastic. Was a little dubious about shipping times because of some of the reviews I'd read and the fact I live in a rural area, but my tripod came within a few days. Customer service was fantastic - I received email updates on everything that was happening and I can't be happier… Read more

with the quality of the product. I don't normally leave reviews but the shipping time, customer service, and quality were so amazing I thought I would.

Will 100% be looking to buy from here again in the future.

Delays ... delays .... delays ... over 6 months now – I ordered a camera on 1 August 2021. The website said that it was in stock. Within 10 minutes (and after my credit card was charged), I get an email that the item is out of stock, but not to worry ... in a week or 2 it will be back in. Then the circus started. 2 more weeks! At the end of next week! I promise! I am sure! The supplier told us! … Read more

It has been 6 months now, and so many promises. As a goodwill gesture, they offered me a $20 coupon. That was the moment I decided that I would simply cancel the order. I should have done so 5 months ago.

All in all, I had the feeling that the customer service team has been told, when the item is out of stock -- "End of next week!". I doubt they were ever truthful.

I had to keep chasing them.

In short -- I felt like a completely dispensable customer. I will never go back.

Good service :) – Great and prompt service from the customer service team. Also super great prices. However - removing one star because at checkout there is a surcharge for using PayPal or even just a debit card (1.5% or purchase or 0.75% respectively). I understand this can prove extra costs for a business but it was still a bit inconvenient... not sure if this is… Read more

for orders only over a certain amount $$ but atl... when you're placing a $2000 order to pay securely with PayPal you have to front an extra $30... There is the option for direct debit but then you have to wait for the team to receive and verify the payment the next working day(s) before the order is placed//confirmed etc.

Superb online service – I ordered a lowenpro back Pak online and received it 2 days later in west aust . Unbelievable service..you have won me over for future purchases Show details

Beware the online store! – Here is the problem. I have ordered a Sony A7iii and a 85 mm 1.8 lens which said on stock in their website. I got the camera body but waiting for the lens for more than a month now. Inquiring about any updates doesn't help as they just keep you in the dark with vague replies. Terrible service. I regret ordering from them. Missed couple of photoshoots because of these guys. I would NOT recommend them. Please beware when ordering online. Show details

Superb customer service!! – I ordered a Sony a7iii and 24-70mm F2.8 GM, but the lens was out of stock. They called to confirm the order was legit (along with having bank security process) and to notify me the lens was on backorder. Opted for a refund and looked elsewhere for the lens. Ended up going back to them because lens came back in stock. Both the camera and lens… Read more

(separate orders) were at my door in 1 business. Exceedingly fast delivery and processing times, brilliant customer service. Won't shop anywhere else now

Fantastic Service – I purchased a lens without checking it's availability (my fault), and Ricky contacted me to let me know how long the lens was away from being shipped. He offered me a full refund and fantastic service and I look forward to purchasing from here in the future.  Show details

Professional, courteous, a pleasure to do business with – I've had two purchases in the last week with Camera Pro, on each occasion I called the Brisbane store for a stock check (I've had a few bad experiences with other prominent retailers) and purchased over the phone, the interaction could not have been better. Their web site does show stock but experience has taught me to check even with the best… Read more

retailers to avoid delays. In the first instance I ordered on Monday and the item was delivered the following day, the second had to come from the Sydney store much further away but one day delivery also . Pricing was competitive. First Class experience, highly recommended.

Great Price, Fantastic Service. Fast Freight – I purchased a Sigma 105mm macro lens for Sony E Mount and the experience was absolutely awesome. I enquired via live chat about stock availability and was answered within a few seconds. Once I knew it was available, I placed the order and received notification of the order straight away. A few hours later, I received an email asking to double… Read more

check the shipping address and that the lens would be shipped within 48 hours. I confirmed late in the evening and the next morning had confirmation and a consignment number to track the item. It arrived 2 days after I ordered which is amazing considering I ordered on 29/12/2020. This was also the best price I could find and about 10% cheaper that the nearest store. Super happy with the purchase and very happy with the service I received from the staff. I will definitely be back to purchase from CameraPro again. Thanks so much for looking after me so well.

Unbelievably competent, helpful and speedy service! – After drowning my EM5Mk2 on 19/9/20 in a rockpool on a hike, I needed a quick upgrade/replacement. After speaking to helpful assistants via chat (20/9) and phone (21/9), I narrowed it down. More research, then I ordered and paid on 22/9, expecting the replacement to take 7-10 days from Brisbane to SA in these covid times. It arrived TODAY, 23/9, literally overnight. Amazing, gobsmackingly fast service. Show details

Prompt Service, delivery progress updates – After shopping at another camera website and eventually having Paypal refund my money after waiting 3 months with still no sign of my purchase arriving, it was an absolute pleasure to deal with "CameraPro" - their business name certainly reflects the company. The whole process was Secure, easy, and prompt - being in my possession in just 3… Read more

business days. The delivery status was continually updated with e-mails along with the full names of the people dealing with your purchase. Happy to recommend "CameraPro" to any Photographer.

Outstanding Service – Having shopped twice with Camerapro I would highly recommend them. They answered all my questions promptly ,very competitive in pricing, confirming my orders very professionally and to make this company highly recommendable I had my products with a couple of days and I live at the bottom end of Australia. I will continue to use this company and recommend it to everyone Show details

So helpful – The store was very helpful, have used both physical and online store multiple times. Physical store staffed by actual professional photographers, no pressure sales, happy to answer silly questions or let you play with the gear. Will deal with again. Show details

Good customer service – Customer service very helpful and friendly. Quick follow up on emails and phone service went smoothly. Overall shopping experience was above average, would recommend this store for Camera gear and also don’t use Digidirect they are terrible.

Fantastic Service !. Ordered camera online and had it in Newcastle within 24 hours. Unbelievable ! – Well set out website. Easy to follow, find product and communicate with seller. Bought hard to get Panasonic Camera which could not be supplied by local retailers. Will use again and highly recommended. Show details

My Favourite Camera Store – I found CameraPro on Google search and I've bought a few items from them. I always have a happy shopping experience with them. Unbeatable price. Exceptional customer service. Fast delivery. Easy returns. Above all, a wide range of cameras and lenses available. IMO, CameraPro is the Best Online Camera Store in Australia. Show details