Terrible Customer Service, 3 weeks and no cameraHave had to log a complaint with the ACCC. I have serious concerns that this is not a legitimate business. There is no avenue to talk to a customer service representative, they won't even provide call back. E-mails are sporadic and provide no information on the status of my order.
3 weeks and I have not received my camera or a refund.
Go to office of fare trading for helpI interporate this company as a shop window only that will take your money with no guarantee you will ever see a product. I purchased a 600mm lens that never arrived in 6 months of trying to find someone to get answers. I now they where listening but they weren't answering my emails. So I got the office of fare trading involved and loan be hold my lens was on the way. Received it in 3 days funny enough. Please do not do business with this company. You will regret it.
Scam!!!I received a locked phone from overseas China i think. Was told to reboot it myself and it woScam !!! I received a locked phone from overseas China i think. Was told to reboot it myself and it wouldnt received any australian networks. Returned phone to Camerasky and still no refund a yr on... Then disconnected all forms of contact when i chased my money back. Dont buy a phone through Camera sky
Dont Buy Anything From This CompanyI purchased a Nikon Dec2017 and it malfunctioned Oct 2018. Aust telephone numbers have been cancelled and can't contact via email as my carrier says they no longer exist. Its a scam so keep away.
Don't do any business with this companyI ordered multiple products back in March 2017. I informed them that they hadn't completed the order in Dec. 2017. They wanted me to sign a disclaimer to get my money back, which they still haven't delivered. It is now Oct. 2018, and I am still haven't received one of the products I ordered.
Fraudulent do not buy from this company!!!!Bought, paid, Did not receive.
SCAMMING people is not a business, but they only tell you they don't have the product and have to back order it after you pay and then they don't ever deliver on it.
FraudI ordered a DOBBY DRONE and I never got it after a month, I sent a email to them and I received a automatically respond saying that we cancelled the order and they will refund the money but never received anything..
I got scammedI ordered a camera over 3 months ago and the goods were not delivered to me. Their phone lines has been disconnected. NSW Fair Trading has had several consumer complaints. I am taking legal action to get my money back. https://www.finance.nsw.gov.au/about-us/media-releases/public-warning-do-not-deal-digital-skies-group-pty-ltd
Scam! Don't buy!Paid over $150 for a Microsoft Surface Pro Keyboard Cover in January 2018. Did not receive a confirmation email. Immediately suspicious. Contacted them in February via their online chat function on the website (which has since been disabled). Was advised of my order number and this was sent via email. Was further advised in March that my item was out of stock and would I like to wait or receive a refund. I chose to wait. I should have realised then that this was a scam because if it took them TWO MONTHS to tell me they had no stock, then they n... Read moreever had it in the first place. In April I sent them an email advising I was not prepared to wait any longer and I would like a refund. I received an email saying it would take 25 business days. On their website it said 10 business days (now it no longer says *anything*). I waited the 25 business days however, then sent them an email. They did not reply. I sent them another email a week later saying I would report them to the ACCC if they ignored my email. Again they did not reply. I tried calling them via the number on their website and it was disconnected. I have now reported them to the ACCC and they have advised me how to take my case further. I don't know if I'll get my money back but I will make sure they are reported.
Totally dreadful!They sold me an Olympus OM 5 Mk.2 at a good price. After a week it stopped working. Under “vendor warranty” their workshop then ruined it beyond economic repair. Now they just don’t answer my emails. Avoid at all costs,
DO NOT BUY ANYTHINGThis is a terrible site.
Paid Over $500 for a lens. 7 months later I still have no lens or refund.
They had no stock and still allowed me to pay. Then I had to follow up and see what happened when it did not arrive. Now I am saying REFUND ME or I will go to department of fair trading. They told me to ring my bank and get my bank to do chargeback case. They have made me jump hoops and I still have no money
This is totally a scam!!!This company is totally a scam company. I purchased a Leica Q camera from this company through their website 23th Feb 2018, They didn't send me the product. After three weeks, I cancelled the order. They promised the to refund, which is more than $5,000 dollars. And than I just wait for my refund for than 6 weeks and then I just cannot contact them. I sent them email, call them, however no one reply me. Then I report the company to fair dealing waiting for another month for the refund. However, they didn't contact me as well. Next, I just conta... Read morect my bank and tell them what had happened. Finally, after another month, I received the refund. So, do not deal with this company. If you have the same situation like I did. Just report them to the fair trading and tell your bank what happen. Banks have greater power to deal with this transaction and probably they can help you to collect your money.
IT'S A SCAMDO NOT PURCHASE ANYTHING FROM THIS COMPANY. I purchased a camera from then for just under a thousand and after 4 months of them lying to me over the phone saying oh they have had issues but it's on it's way only to find out they didn't have the camera I ordered in stock and then I have been in constant battle with them for my refund since December. On top of that, they have the worst customer service. Do not purchase anything from them.
They took my product back for repair, then ceased all communicationAbsolutely appalling customer service. I spent months trying to get them to replace or repair a faulty camera flash I purchased from them. After the finally responded enough to take my flash back and examine the problem, they ceased all communication, and now have both my money and my flash. I have filed a complaint against them with Consumer Affairs. This has been months of hassle.
AvoidThis site is a scam. Pay them at your peril. They do not deliver any goods and trying to get a refund from them is impossible. I had to ask the bank to assist with getting a refund for a camera I never recieved. I got no updates from them ever but on their website, the camera I ordered was out of stock.
Questions & Answers
Anyone get refund paid by debit card transfer? Please share your story
I noticed a lot of people haing massive problems with these guys as have I, so I did some digging and got the following contact information about the company, not sure if its all still current but hop... Read moree it helps The actual trading company for Android Enjoyed, CameraSky, ONEdigitals and Klukker is Milkyway Distribution Ltd which was under the Dogma Enterprise Limited brands umbrella, Milkyway Distributions contact details are http://milkyway-distribution.com/ their address is [Personal Information Removed] and email comtact is email@example.com, the senior managers and primary owners of the company are: [Personal Information Removed] Of course you should also make a complaint to the Hong Kong consumer council here https://www.consumer.org.hk/ws_en/complaints_and_advices/how_to_complain/howtocomplain.html they are just like fair trading and will help you get your money back and put pressure on the companies Hong Kong opperation, maybe even shut them down and pursue the directors of the company directly as well.
I'm having a same problem like the others. I bought macbook air on 14th of march and I never got it so I asked a refund but I haven't got my money back yet. It looks like they are freaking scam. The thing I wonder is if there is anyone who got money back. If there is, please comment what I have to do. Thank you so much
hello are you still trading why is the phone number discounted
I'm having the same problem! And I currently have a $2,554 order outstanding? No phone numbers are working? "Optus regrets this number has been disconnected! Thats for all 4 different phone numbers an... Read mored all email address's are bouncing back! #veryworried Also my order has been outstanding for 9 months :-(
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