Very disappointed company
I purchased Manfrotto Panhead from this company and received it today. The product has been already opened and came with not genuine box. The product bottom was damaged. I was very disappointed. I never buy from this company.
Excellent price, fast delivery, item as described
Purchased a Canon 50mm F1.8 on 30th of June fromtheir end of financial year sale, and had it delivered on 2nd of July. I live in Sydney but still pretty neat delivery time.
1/12/18 Bought a sigma 70-300mm lens online - paid for it, then was informed "it's not in stock", but would be available in 5-7 days. Haven't heard anything since- now the 18/12/18 have tried emailing and calling without a reply. This is a gift for our son for Xmas. VERY disappointed and will not recommend this company.
Efficient and prompt service
I was chasing a relatively hard to find camera, in which the website confirmed they had. I called to ensure it was there before transferring the money. Not only was the equipment in store they put it aside so it would not go to anyone else whilst I made the online order.
The Camera was ordered ate on a Tuesday afternoon and I received it Thursday morning. Excellent logistics and customer service.
My recommendation is that is if you are concerned about the previous reviews, call them. You speak an actual person who can confirm your order before you buy. Simple.
Above and beyond customer service.
I bought a camera from Camera Store via ebay. The price was excellent value, much better than available at the typical stores. It was promptly dispatched and arrived just a couple of days later.
Communication was great throughout and they were very helpful with issues like invoicing and choosing accessories. I would recommend.
Don't do business with this company
After communications with this company, which confirmed the availability of the product I was seeking, I transferred the necessary funds to the company bank account. Once the funds had been received, I was then advised that the product was not in stock but had been ordered. I heard nothing for a month and emailed to find out when I might receive the product. An email arrived advising that only 30 minutes earlier had the order number been checked and the order was to arrive within the next few days. Another month passed without any communication...and following the second email, the very same email from the month before was sent. I threatened to contact consumer affairs if my money was not returned within 10 days. My advice for would be purchases; if you have to use this company DON'T part with any money until you know the product is in stock, or is available, and don't expect any communication. In my experience, the company made money from my money for two months whilst doing nothing to secure the product for which I had paid.
Good service, prompt delivery
Very competitive, prompt delivery. Ordered a camera and lenses initially, then a day later ordered another lense. All were delivered in the same shipment within 4 days to a small NSW community. What more can you ask for. I feel I was treated like a customer and not a number.. Will be back.
Communication not great with emails - use facebook
Ordered a camera which they said wasn't in stock but offered another colour. I sent an email to say I would be happy with the new colour and had no reply or sign of the camera being despatched. Over a week later I emailed again and sent a message on their facebook site as I noticed others had said they hadn't received responses to emails. I received an immediate response and apology through messenger. Hopefully the camera will arrive tomorrow.
I bought lens and I paid, I had an email from them sorry someone did mistake we can't give you lens.
Items not in stock as advertised
Poor customer experience. Product indicated in stock, but has not shipped in a month. Does not respond to emails. Obviously, they are a drop shipper, which is fine if you can actually report your supplier stock correctly!
Advertised a product they don t have
Had listed they have a camera available when purchased they told me it is not available.
Trying to get a refund for the product they don't have.
Vanguard tripod was sent and received in only a couple of days. Customer service was excellent and the product was brand new well boxed and in perfect condition
Fantastic Company - Can't Recommend them highly enough!
Camera Store are an extremely efficient and professional company, and I would highly recommend them. I had placed an order with another supplier on 26th November for Christmas, and after an initital conversation from them telling me that they were expecting the lens any day now, I had no communication from them for another 2 weeks. I eventually rang them, only to find out that they were never going to have the soft focus lens that I ordered, and they failed to notify me. Due to the proximity of Christmas, with urgency, I chatted online with Aar...on, only to find that not only did Camera Store have 4 of the lenses in stock, but they were cheaper too! However, the icing on the cake is that Aaron managed to get the lens to Brisbane OVERNIGHT just a week before Christmas! I couldn't recommend this Company highly enough, and I will definitely be back. I hope all the staff at Camera Store have a wonderful and relaxing Christmas.
It's been the first time I buy something on the internet and I was a little bit afraid of it, but people from Camerstore are amazing and answered every question and doubt I had. It wasn't a minor buy, it was a Tamron 90 mm macro lenses, but as soon as I made my decision they gave an incredible service. Got my lenses in no time and I'm very happy with my purchase experience. I will definitely buy with Camerastore again. Thanks guys!
Not sure if legitimate business
Ordered a camera for a business launch i was having. Waited 2 weeks nothing, so decided to call. They said something about verifying my address and name. I found this odd as no other online store does this. After giving them the information they needed i explained i needed it within a week for an event. It was a day before the event and nothing came. Turns out they never sent it. Asked for a refund and learnt my lesson.
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