Camilla Physical store

Wonderful service from two Angles – ROBINA Store QLD: Summer and Matilda These two stunning angles provided outstanding customer service this last week. I popped into the Robina store to purchase a coin & phone purse/clutch as a surprise for my very good friend in Perth WA. They were amazing in their willingness to help and their knowledge on the selection, the wrapping and… Read more

presentation of the gift and organising the postage, was outstanding. I actually bought a second purse for myself through the online store as well, due to their wonderful service. Their bright and bubbly natures shone through - they are both a credit to brand Camilla!

My friend in WA received her gift within 2 days and she was surprised, delighted and very touched. She loved it and will visit your WA Claremont store in the future.

A huge shout out of thanks and appreciation to these two lovely Camilla angles... they deserve a raise and glass of bubbles. I am one very happy customer and would not hesitate in recommending them or Camilla to anyone who wants to shop at Robina QLD in the future. THANK YOU AGAIN. Louise

Mean ‘angel’ – Spent thousands .... a supposedly 'vip' (not) but the customer is now always wrong these days. Was a few days late wanting to exchange an item that didn’t sit right . Still with tags . The assistant would not listen. So rude. Wouldn't it be a better world if kindness prevailed? Buying these beautiful clothes often is to make one feel good .Many… Read more

work hard to spoil themselves, life's pleasures.....But to be dragged down by inelegant behaviour shatters the experience and demeans the clothes. Very mean ‘angel’ that gossips to the other 'angels' and all protect themselves. Even customer care didn't get back to me. The experience didn't end there and what was said in a following phone call could have pushed someone over the edge it was so cruel. You never know what is going on in a persons life and actions of people mean so much. They can make or break a person. Such a shame they behave this way If only the owners knew but they protect themselves and you cannot make contact with the director.

Beautiful and elegant gowns – I purchased 3 outfits and they are beautiful. My favourite gown is a pink pattern kaftan. Although expensive the quality is outstanding and the clothes will go on and on. Show details

awful customer services – Is sad that such a name is getting to greed. I have spend far more than 5K. but they only record 2.5k and not qualify for discount. Even I purchase every single month a product from them. Show details

Camilla Pacific Fair – Bought a dress paid full price, got under the rain and all the colours started to run down and mixing, even my skin was coloured! Store menager, instead of using her position and trying to help with advise, made me feel responsible! Not helpful and extremely rude telling other customers in the store, who were taking my side, not to get involved,… Read more

and this way bringing me to tears! Will never ever buy anything from this store again and will think twice before buying Camilla outfit again! I just lost my trust in Camilla garment's quality!

Won’t be back – Terrible returns policy and lack of assistance for a poorly designed strap which did not survive even one night while wearing the brand new $700 dress to a dinner. I will not be buying this brand again.

Bad service with empty promises – Totally bad customer services. I was told by both Chatswood and Castle Towers Camilla managers in Jun/July 2022 that I could be a VIP member if I purchased over $5k! I did just that in two months of Jun/ July 2022 added over $5K and only to be told that I am not qualified as a VIP member! They said I need to spend another $5K to be a VIP… Read more

member that only last for 6 months!!! I went to the store Tower Castle Store and also over the phone to let them know my story a few times, no one cared to do anything! I ordered a mini dress that cost $800 and no one call me about it after I ordered the dress. I big disappointment, I will never want to buy any Camilla in my life anymore by the way I was treated badly! There are so many other great brands out there that I can enjoy. It’s not my loss, don’t let anyone treat you badly.

Service and customer care – Please read the following statement from Camillia because after my recent experience this statement could not be further from the truth. We believe that everybody has the right to feel beautiful, no matter age, shape, size or colour. Fashion should be about celebrating everyone's unique identity, and we're here to do just that. I am so… Read more

disappointed by both a recent in store experience and an online experience.I understand that times are difficult when it comes to staffing however, this is not an excuse for very poor service and leaving the store feeling not beautiful, or not the correct size or shape. Sadly I believe that after many years of loyally purchasing this beautiful brand of clothing I am left feeling very sad and disappointed by the lack of service , followup and care. Camillia you are not living up to my expectations of the company that I believed you were. The instore service I am referring to was at the Gold Coast Broadbeach store. I have emailed and spoken with an Angel from customer service requesting that a senior member of there team contact me ,yet still no one has contacted me. via email or by phone . Time to lift your game as I feel that the company no longer cares about customers or customer service . Noelle

Smoke and Mirrors – Purchased my first Camilla online over Christmas and went into store at Miranda to view and to purchase purchase additional accessories. I went with a friend, who resembled an Italian barbie who was approached and I totally ignored… regardless to say that I am not u fortunate looking either…. I was so disappointed with the lack of juvenile… Read more

customer service, that I walked out the store and unlikely to return…. The young ladies, all three under 20 were too busy looking at themselves in the mirror… Camilla, you need to employ more people who care about the customer… disappointing

Exceptional – After receiving such incredible service at Camilla Claremont I returned the next day with my friend. Again I was so impressed by these wonderful young ladies, Ruby & Izzie. Excellent stylists! Thank you Ruby for your help. Love my dress. Show details

Absolutely disgusting! – My colleague visited the broadbeach store in the goldcoast on Friday afternoon. Extremely appauling service. Staff were very very rude! Asked about whether they had a leather jacket (of which had been researched online and she was excited to purchase) and the response was, I don't think so, it's $4000 anyways and walked away. She said this in an… Read more

extremely condescending manner and was very inappropriate as she had asked nothing in regards to the price.

Do better Camilla

Very poor experience

Out right robbery – Had a lay-by with Camila but my family bought me the same outfit Camilla would not allow me to cancel my layby and purchase something else or even exchange They kept the full amount was not given an option Ppl be careful beside the fact she is way over priced for fabrics she purchases in India and gets it next to nothing She has the Jude to take… Read more

ur money and not give you any options I would never ever buy from Camilla again Highway robbery I have tried to contact them with NO response

Disinterested Staff. Rude. Indooroopilly Camilla Brisbane – Visited the Indooroopilly store. I have purchased many kaftans (online and in store). I have purchased from this store before and found the staff ok! This time however, the staff were more interested in arranging their in store display than worrying about their customers. No greeting! It is one thing for staff members to "LOOK GOOD" but having a… Read more

friendly personality is another thing. Perhaps Camilla should focus more on employing staff with a personality than looks! Smiling would have cracked both staff members faces! No assistance was offered and had to ask to try items on. Still nobody offered any assistance. My daughter suggested we just order the items online and walk out. I purchased 2 x Kaftans and the Manger was rude and disinterested. Perhaps business is booming. Remember people who have the means to purchase your products don't always have to look the part. The younger staff member was also just as unfriendly. I sent a complaint to head office and I did receive a prompt response but found it to be a little generic. I was offered a private service at a Camilla store (staff member to personally assist me). Interesting! Would that mean a service so I can purchase another Camilla. Why would I reward Camilla by purchasing another Kaftan when you should be offering me something for putting up with your poor customer service. Sorry I don't think so!

Terrible quality – I bought a Camilla and Marc black logo roll sleeve tee, and the label on the front has disintegrated leaving a clear tape like substance. I followed the care instructions and the black label, front and centre of the t-shirt has come off, making it unwearable. DO NOT BUY, cheap quality, poor customer service, and simply a big rip off.

Static ruined the day – Been buying Camillas for years. Spent a lot of money on a Camilla outfit for a wedding and whilst it looked lovely when I put it on, the static on the high low top ruined any chance of that continuing throughout the day. I was forever trying to pull in down and stop it sticking to me. Ruined what should have been a lovely day. Also the staff… Read more

at the James Street store in Fortitude Valley Brisbane need a lesson in customer service. They look totally disinterested and offer very little help when questions or advice is asked. Suggest that there are a lot of job seekers out there who would do a much better job and treat their customers with a bit more respect.

Misinformed – I was given a gift voucher for $200 in April 2018 for my birthday. In January of 2019, I went into the Camilla store at Warringah Mall, Brookvale in Sydney. I couldn't decide what to buy, and so the girl told me that I didn't need to worry because I have 3 years to use the voucher. She said that laws were changing and that I could relax. I felt… Read more

great about that.

Today, I walked into the same shop, (19 September 2020), only to be told that my gift voucher had expired. When I told the two girls in the store that one of their staff told me I had "years" to use my voucher, they said that the law only came into effect on 1 November 2019.

If the first girl in 2019 told me that, then I would've used the voucher before the expiry date of 13 May 2019. I trusted that she knew what she was saying. As a result of that neglience, Camilla has pocketed $200 for free. The girls simply said, "sorry, but we can't do anything".

It was obvious I was going to spend a lot more money; $200 can't buy anything, so I would've added the balance. Instead of calling a manager and taking some care in finding out who told me the wrong information, they just wiped their hands clean. They not only lost a sale today, but a customer. I won't every be buying another Camilla again.

layby was not explained – my layby happened some time ago . I was also told to pay the whole thing out then get a credit note which i could not afford. So Camilla ended up keeping my money and i wonder how many times that happens. I would have been happy to have my deposit as a credit note, but not the whole amount when i could not afford it at that time. Most companies give you a credit note for your deposit. Its a complete rip off and you kept my money.