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Would use again
We hired a van for a trip from Sydney to Adelaide over 3 1/2 weeks. Arrangements were seamless. The van was a perfect size for our needs (the Juliette 3 berth Toyota HiTop, for a couple) and we had no serious issues. One never expects no problems and the only time I had to contact Camperman, the service was outstanding and the effort to resolve our issue (microwave not working) was immediate and comprehensive. The van had a surprisingly well equipped kitchen. The vehicle had clearly been well used and some minor issues arose from the age (a cur...tain retainer cord broke; a door handle came off) but the value for money was there. The most remarkable aspect I want to emphasise, and which we valued greatly, was the customer service. I would recommend and definitely use Camperman again for our next trip - already being planned, encouraged by this experience!
Good value van
We hired the van for 1w for a 1000km trip; the van did everything we needed; tidy little kitchen, comfortable bed. Drove well. Felt a bit tired the van so only 4 stars
Great way to see Australia at your own pace
I really liked the ready access to Customer Service who could promptly and accurately answer any questions I had. The bond was reasonable and in keeping with competitors, and the refund was speedy with only a quick check to ensure there was no major damage caused to the vehicle. Pick up was in Sydney as arranged and dropped off at Brisbane depot after a leisurely trip up the coastal road, with side trips to prominent tourist destinations. The Toyota H-iace vehicle was clean and tidy, and mechanically very sound. All the inventory was neatly sto...red along with bedding and accessories. We overnighted in motels and used the van to relax in during meals and daytime stopovers. Thanks Camperman staff for making this a hassle free experience. A pleasure to deal with.
Great way to get around and explore ,
Customer service was fast and prompt, explored the beautiful countryside in our home on wheels. Comfy and reliable van Would recommend for any person travelling around to see the country
Hired a van for 3 weeks
Hired a Toyota 5 seater van with toilet and shower from Sydney to do almost 4 weeks travelling around outback Queensland. The van was pretty old but serviceable. Only used it for 2 people. As it was pretty beat up didn't need to worry about the paintwork etc, the key broke (take a roll of gaffer tape) and I had to buy new wipers!!! But it was a great van and an excellent trip. Recommend the Sydney branch for good quality service.
Perfect getaway with Camperman van
Hired the Paradise van with shower/toilet and picked up at the Coburg North depot.
Service was excellent and the van was well presented. Drove to the Great Ocean Road for 8 nights and the van was reliable and functional in every way. Highly recommend to anyone wanting to hire a no fuss neat, tidy and reliable campervan.
Great road trip
Great, friendly service right from the beginning. Had a wonderful guy who showed us everything on the campervan and with a great sense of humour. It had everything we needed and we got what we booked. No surprises. Lovely added touches with all the cutlery, plates, bedding all individually wrapped and sealed in plastic after being covid cleaned. We extended our rental time and it was no problem. Easy contact with the company and no issues. We would rent with them again. Great service! Thank you we had a great time and would book with you again.
Queensland road trip
Fantastic vehicle and a fantastic holiday six and a half thousand kilometres of worry free travel already planning next year’s holiday and will definitely be using them again. I would wholeheartedly recommend them.
Flabbergasted at treatment
12 day adventure, we had three Issues arise across the first 4 days which left us frustrated and annoyed, we understand little issues can occur and normally are very understanding. However when we called to advise, it quickly turned to anger. The way in which this business handles their customers is disgusting.
The manager has not got customer focus at forefront of her mind, her agenda is to make her point and to be heard!!!
5 days since we sent an email which was upon their request, as us calling to discuss our issue, sn't their procedure a...
Extremely Poor Customer Care
Appalling Customer Service from the Cairns Office- will not be booking with them as a result as I can certainly tell how they would be if there was an issue with the rental.
After already missing out on 'the last Maxie Camper' online that we were quoted. We rang up to get another quote as the website stated; we were told that there was only one Jade Camper available for our dates and we we excited to book there and then on the phone. However, the rude and unpleasant lady (who turned out to be the manager) said we had to do it online. So upon h...anging up the phone we booked the quote given and were excited to look forward to our trip having being told we could book it. The next day, we received an email saying that the Maxie camper was no longer available and the Juliette camper was now the only one available, for $400 and something more. I rang the Cairns office quite upset as we were promised the other the day before and we were told we would have it if we went online (as they said they couldn't book over the phone). Turns out, you can book over the phone, she was just 'too busy' to do it the previous day and offered no apology for now missing out on this camper. We explained how we followed all instructions but we were told by the manager, rudely may I add, that this was our fault and could not get an explanation as to why this happened. We were then told that we should have booked it over the phone there and then... which we wanted to but was told otherwise! The most bizarre experience from one of the rudest individuals working in customer service, to which we found out after asking for the manager, that she was the manager (Lily/Lillian maybe). A $400 difference isn't the end of the world for our trip but after these phone calls, we can just tell how the customer service would be if something was to be wrong with the vehicle. Will certainly be going with another company.
Mum & Daughter trip of a lifetime.
From start to finish our experience with the staff and then our holiday in our Campervan exceeded expectations. We had everything we needed in the van and we toured Queensland and NSW for over 2 weeks without a hitch. The Van was easy to drive and our bed was comfortable. Gotta do again!
Incredible customer service and experience!
The service we received from Shania and Michelle at the Cairns branch was incredible. Both of them went above and beyond to ensure we were going to have a great trip. The van is also perfect - we love the setup and it's super comfortable and clean. We will definitely be hiring from them again. Thanks Camperman Australia!
Camperman Australia Van Life!!!!!
Excellent Experience – East Coast Road trip We picked up in Sydney and the campervan's checkout, the service was swift and painless. They answered all our questions, and then we hit the road up the East Coast!! This is my favourite trip to do in Australia.
When I went to pick up my van from the Cairns depot the girls were very helpful and showed me everything I needed to know about my camperman before I drove away.
The van was clean and very well presented & in good working order.
We used this to travel down the east coast since we couldn’t travel overseas for COVID.
I would highly recommend this company if you wanted a laid back, cruisey holiday to see Australia.
Great value for money!
Honeymoon Nightmare - unsafe, unclean, unacceptable.
These are the issues we ran into :
First van we got was a juliette 3... fan belt was on its way out. The man told us he will spray it and we will be fine to drive. We put our foot down and said NO. ( my partner knows his cars and knows it wasn't road worthy ) Our email contracts don’t match the contracts we were given in person at the time of pickup.
THEN the 2nd van was given to us.
The man had told us it was just 'detailed' so my husband had to drive with a wet bum. However the van was dirty and unclean. We spoke up about the cleanline...ss and were told ' we are closing now. You need to come back Monday ' however that would have been day 3 of our holiday and the borders closed to greater Sydney midnight that Sunday, which meant we were unable to do that due to state regulations. Then the van is riddled with mould ( see photos attached), which is a health hazard. The curtains are moldy, sun visors and the roof is all moody, and leaking.
Questions & Answers
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
Get an answer from our members and Camperman Australia representatives
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