Reviewer Photos & Videos
Camperman Australia Van Life!!!!!
Excellent Experience – East Coast Road trip We picked up in Sydney and the campervan's checkout, the service was swift and painless. They answered all our questions, and then we hit the road up the East Coast!! This is my favourite trip to do in Australia.
When I went to pick up my van from the Cairns depot the girls were very helpful and showed me everything I needed to know about my camperman before I drove away.
The van was clean and very well presented & in good working order.
We used this to travel down the east coast since we couldn’t travel overseas for COVID.
I would highly recommend this company if you wanted a laid back, cruisey holiday to see Australia.
Great value for money!
- Verified customer
Honeymoon Nightmare - unsafe, unclean, unacceptable.
These are the issues we ran into :
First van we got was a juliette 3... fan belt was on its way out. The man told us he will spray it and we will be fine to drive. We put our foot down and said NO. ( my partner knows his cars and knows it wasn't road worthy ) Our email contracts don’t match the contracts we were given in person at the time of pickup.
THEN the 2nd van was given to us.
The man had told us it was just 'detailed' so my husband had to drive with a wet bum. However the van was dirty and unclean. We spoke up about the cleanline...ss and were told ' we are closing now. You need to come back Monday ' however that would have been day 3 of our holiday and the borders closed to greater Sydney midnight that Sunday, which meant we were unable to do that due to state regulations. Then the van is riddled with mould ( see photos attached), which is a health hazard. The curtains are moldy, sun visors and the roof is all moody, and leaking.
Great little get away
I hired a Camperman Australia Van last Friday and will definitely use them again. They were great to deal with and very helpful.
The van was equipped with with everything needed to be self sufficient on my five day trip and the van was perfect to suit my needs.
Great van and rates!
We had an amazing time exploring the whole south coast of NSW in the van we hired from Camperman!
I would suggest adding a blind spot mirror to the right hand side of the vehicle due to it being a little hard to see other cars when changing lanes. Aside from that, amazing experience and trip! Customer service was awesome, too.
We started our holiday with family in December and had arranged to pick up a camper from Camperman in Sydney on January 3rd ,2020 to have it for 2 months to travel and see other family scattered around Australia.,
At the pickup place in Sydney South our camper was waiting and made arrangements in the office for payments, but when we got the camper we discovered the airconditioning was not working, and at close to 40 degree celsius, (that camper had done 560000km) i refused that camper, so after a bit of arguing, we were allotted an other one ...
Fantastic rental experience.
I picked up a camper an in Brisbane and delivered it back to cairns two weeks later. The van was fantastic. Extremely comfortable. Service excellent and no nasty add ons. I highly recommend this family owned company.
Fantastic experience. Great customer service
The van was well equppied and very clean when we picked it up. The tutorial was very thorough and the whole checkin/checkout experience was seamless and efficient. One thing to watch for though, if you are using the tent, check it prior to leaving the depot as ours was very damaged and we were unable to use it, but this did not spoil our experience at all.
- Verified customer
Old van, stingy company.
We booked a Paradise 5 with shower and toilet. The description was 2008-2013. We received a 2007 with 440 000kms. Everything was worn out; the foam for mattresses, therefore uncomfortable bed, basin provided had a big split, so was unusable, water pump was hanging off so had to zip tie it back on before leaving for our trip. The steering was sloppy and was scary to drive in any wind. The ladder to the top bed was not provided so we had to go back to collect it. Just glad I noticed it was missing! The fridge was so noisy it kept me up at night. ...Flyscreen missing from one window. Hired chairs for $10 each. Same ones for sale at big W for $6! Poor quality everything. Had to fill up fuel tank and gas bottle before our trip. The company was slack and stingy and did not provide what I paid for. Never again with this company.
We hired a van from the cairns office, a 2 min drive from Cairns airport . A Gals mini break through the Atherton tablelands ... the Maxie 3 person Campervan was perfect and had all we needed. The staff were super friendly, professional and helpful. The van was spotless and had fuel and gas when we picked it up. It was easy to drive and so easy to set up the beds/tables/power/gas etc. This is the first time I’ve used a campervan and I loved it so much, I’m inspired to do more campervan trips in Australia and would definitely go through Camperman Australia again
Enjoyable Travel Experience in these Covid times had by all the Family!
Am happy to report that all went very smooth on pick up and drop off at the Cairns Depot. We had hired a Paradise 5 with shower and toilet and it was perfect for our needs. The vehicle was a Auto Toyota Hiace Super Long wheel base that was very clean and tidy. A full complement of extras were provided therefor enabling us to leave straight away as we had just arrived from Brisbane.. The staff were very experienced with the locations of various hot spots for us to visit that were not on all the various travel sites. This keep us excited to see w...here we were headed too next so thank you. I would certainly recommend Camperman Australia in offering a value for money experience that was seamless in all areas. Don't be disappointed that you cant travel Overseas at the moment when for a fraction of the cost you can see this amazing country of ours, reconnect with your family and have a adventure that will always be remembered. We have just arrived back to Brisbane and are looking to book again with Camperman for the Christmas period up in Townsville. Cheers
Best way to see Tropical North Queensland
We had nine days in the van exploring tropical North Queensland, picking up the van in Townsville and dropping it off in Cairns. The van went really well and was reliable and comfortable. The service was friendly and helpful at both Townsville and Cairns.
Local company providing a professional sevice
Hired a van online from a local Cairns company and the service they provided us with what you'd expect. A nice new clean van that had all the extras that enabled us to enjoy the comforts of camping in style
Don't use this awful company
We rented Paradise5 on 10/08/20 and we are still travelling this car without any support at all.
There are hips of problems we noted, but they are not listening at all and avoiding their responsibility.
Please don't use this company.
Here are the lists we found during our travel
They pay for their reviews - Don't believe everything you read, this company is terrible!
Where do we begin?
The van was old with tape over the engine light so you couldn't see that it was on, this should have been a warning but was the least of the problems.
On departure, about an hour in to our trip, we learnt that the cigarette lighter didn't work therefore we couldn't charge our phones while driving. Essential when using for maps and music. Once we arrived at our first stop, we learnt that the stove didn't work either and we had to spend 2 days going around to try and get it fixed. Even once fixed, we had to hold the button ...for the gas in the entire time or the stove would turn off. Not ideal. The cupboards in the van although locked, would open and food would fly around the van whilst driving. Every drive resulted in having to clean up the back of the van afterwards. We were charged for baby-seats, although we never requested or needed them (2 women travelling alone) We were told that it would be refunded when we dropped off the van, 6 weeks later. A couple of nights in and it rained. This is when we found out that there was a leak in the roof that meant that it dripped on to our bed, making it very hard to sleep comfortably. We constantly tried to reach out to them for assistance but they were extremely unhelpful. We asked them if we could swap the van over for a new one in Sydney multiple times (we were driving from Melbourne - Cairns) but our requests were ignored each and every time. When they did respond, they would ignore each and every request made and would only offer $100 - $200 for the inconvenience. Not acceptable when you have a van leaking when ever it rains.
Avoid, avoid, avoid
Avoid at all costs. Very poor customer service. Definitely avoid if you don't want to get stung with big charges for nothing - recommend you use one of the many other providers available.
We had to cancel our booking because of the fourteen day self-isolation restrictions introduced in Australia due to the COVID-19 outbreak (with less than 12 hours notice given by government). Under this last minute legislation, it would have not only been impractical but entirely illegal for us to make use of our booked campervan when we were due to arrive in...the country 2 days before. Camperman not only refused to return our deposit, but took extra money without authorisation to cover 50% of the outstanding cost. This charge was taken even after providing them with a clear and reasonable explanation of the situation (within 24 hours of the legislation being announced), with 9 days notice of the cancellation and then after they were expressly refused permission to add the extra charges onto our card. In short, Camperman seem happy to force their customers to either break the law, spread a pandemic and risk imprisonment or to cash in on their misfortune by stealing large sums from their accounts for providing nothing whatsoever. Again, just avoid at all costs.
Best Road Trip!
All the staff were friendly and very helpful. The vehicle was perfect and had no faults. We drove up the east coast for 5 weeks and it was incredible! Would highly recommend. The van was spacious and came with all the equipment we needed. Great value and we’ll be using them again!
Campervan jade 3 camper review
Terrible company. Paid more money for a good quality experience in a compact RV. Van had only 1 window work which was absurd in queensland. ANT infestation by the water tap. Overall van was a disgrace. Pay for appolo or britz and have peace of mind because this was not good. I mentioned bug issues and they offered no solution or discount because it's not there issue? Criminal! I took pictures and will follow up.
- Verified customer
Easy, convenient and cheap way to travel
Good deal through imovaa, friendly and helpful staff at Camperman.
The vehicle had an almost flat battery, ran dry during our test drive. We had to wait for several hours for mechanics.
Everything else went smooth and nice after that.
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