Camperman Australia
Verified490 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
VERY BAD IMPRESSION OF THE PERSON WHO PICKED UP OUR VAN IN CAIRNS.❌ We rented a Camperman van for a week from Sydney to Cairns. Our trip went well, but the person who did the checkout in Cairns was very RUDE and cold. I went into the rental agency, there was no one at reception, so I walked in, and the woman was rude to me without even saying… Read more
hello, just asking, "Why are you here?" I politely asked her if I could throw away my banana peel, and she said, "We don't take any trash; you received an email stating that." I only had a banana peel that I needed to throw away, so I felt really bad about her remarks. Anyway, she went to check us out of the van and didn't ask us AT ALL if everything was alright. She just said, "Dirty exterior, you'll pay; dirty interior, you'll pay too." We felt quite taken aback, but okay. Then she notices that a small mosquito net is coming loose on an interior window. We told her it was already like that when we picked it up. Without any proof, she said, "We'll charge you $50. Just for POOR QUALITY." Then she said she didn't have time to stay, she had to leave, and she left. Very RUDE and LACKING IN EMPATHY. The vans themselves are fine, but this person really needs to improve her customer service, which is just appalling
We had a very good experience with Camperman Australia during our trip from Cairns to Airlie Beach. The service from staff at both locations was 10/10, they were quick, efficient and helpful with any questions had. The process of picking up the campervan was seamless and easy, while we felt the campervan itself was slightly dated and not clean to… Read more
standard you would expect paying the going rate. Overall we found the experience with Camperman to be positive.
it was very nice, comfy, and amazing trip with campervan! the campervan was just so nice and the customer service was very quick and able to help us during our trip! Show details
Reviews with attachments
- +2
Camperman campervan was excellent value and was totally compact and comfortable Show details
We had an amazing experience with our campervan hire. The vehicle was in great condition and had everything we needed for our 5-week journey from Cairns to Melbourne. It was clear from the start that it had been well looked after, which gave us confidence for such a long trip. One of the best parts was how well equipped it was — all kitchen… Read more
utensils and bedding were provided, so once we picked it up, we were ready to hit the road straight away without needing to buy anything extra.
The van was comfortable to drive and had plenty of storage space, which made living on the road much easier and more enjoyable. It was a very affordable way to explore Australia and gave us the freedom to travel at our own pace.
Another big plus was not having to worry about toll roads. We were able to drive straight through without avoiding them, which meant we could take the quickest and most convenient routes.
The only downside was that the van could get quite cold on some nights. Aside from that, it had everything we needed and made for an unforgettable trip.
Overall, we had the best time and would definitely recommend it to anyone looking to explore Australia in a flexible and budget-friendly way.
My partner and I just rented a Juliette from #CAMPERMAN for 20 days through Queensland - Dec 2025. And for 11 days, the campervan LEAKED from 5 places, soaking our bed, clothes and luggage, in weather where it would never dry. We reached out on day 2 of 20, and in all 20 days, we were only responded to with "please fix it yourself with gorilla… Read more
tape" and never an offer to fix it, replace, reimburse, compensate or any remedial method.
Yes it was Christmas. But not for 20 days. And thats the time they make max $$$$, they knew that! Yes is was rainy season - but they knew that too.
A basic carwash check exposed the leaks - something the Camperman team didnt bother to check at the start of rainy + high season. And - the engine oil was low - something we again had to fix. And the sink faucet never worked - leaving us in the van for hours with dirty dishes and no way to brush teeth (it was raining outside).
They have STILL NOT REIMBURSED US for the gorilla tape and engine oil.
When we asked for compensation, we were offered 300$ for our silence. But for a rental that cost us 3100$ for 20 days, of which we had rain-soaked beds for 11 days through Christmas and New Year - is that fair?
Stay AWAY FROM CAMPERMAN!
We rented a campervan from Camperman (13 Dec 2025 – 2 Jan 2026). Our experience was defined by poor maintenance and an absolute lack of effective customer support. **From day one:** * The hand pump for the sink was faulty → sink unusable for the entire 20-day rental. **During the trip (rainy season in Queensland – well known to both customer… Read more
and company):**
* Water leaks from rear windows * Water leaks from side windows * Leak through sliding door seal * Leak through roof * Drain holes fully clogged * Rubber seals displaced
Result: 11 out of 20 nights with water entering the vehicle and repeatedly soaking our bedding. This meant sleepless nights and early mornings drying mattresses, sheets and belongings.
**Company response during rental:**
* No replacement vehicle offered. * No proper repair arranged. * We were instructed to:
* Clean drainage holes, * Adjust window seals, * Buy Gorilla tape to patch leaks, * Purchase engine oil after the oil warning light appeared. * We had to keep receipts for reimbursement. * We had to repeatedly follow up for updates. * Communication was reactive, not proactive. * No concrete solution was ever provided before the end of the rental.
In short, we carried out maintenance that should have been completed before handover.
**After return and many many emails:**
* Initial “offer”: AUD 31.44 (exact reimbursement for oil and tape), conditional on signing a form including an NDA!!! * After we objected, a $300 “goodwill” offer was made — not proactively, but only after we challenged their response. * The reimbursement amount was only added on top after we specifically asked. * Final offer: AUD 331.44. * We declined the $300 compensation as not fair given that more than half the nights were affected and the sink never worked at all.
We did not expect luxury. We expected a vehicle fit for use in rainy season conditions and basic systems functioning properly.
Based on the vehicle condition and the level of support provided, we would strongly advise others to think carefully before booking.
It is simply not worth risking your holiday.
Really easy to organise and book van was clean and tidy engine all in good working order, AC was super cold when needed, really easy to drive and park . 100% will be booking again Show details
Very nice trip no problems with the van. The space is a bit small but good. Show details
I did a relocation drive and have the campervan for 3 days. The staff are very helpful and I could use everything in the campervan like blankets, kitchen equipment etc. They explained everything perfect and take your through every step. I even forgot a few stuff in the campervan and the staff made sure I got everything back by giving if through another company driver. Definitely recommend (but don't leave your belongings behind) ;) Show details
Rating: 0/5 Stars (and that’s being generous) Oh, where do I even start with this rolling biohazard? Let’s get one thing straight: if you’re looking for a “home on wheels,” this ain’t it. This is a mould museum on wheels—complete with a charmingly fragrant ecosystem of black spots, musty upholstery, and that eau de damp basement that no amount of… Read more
Febreze could ever conquer. I’m pretty sure I grew a new species of penicillin just by breathing inside for five minutes.
And the water pump? Hilarious. It makes a sound like a dying walrus and then gives up entirely—because apparently, running water is a luxury upgrade these days. Want to wash your hands? Hope you brought a bottle of hand sanitizer and a prayer. Want a shower? Cute. You’ll be doing the birdbath special with a jug of water you boiled yourself.
But the real cherry on this rancid sundae? The staff. These folks treat customer service like it’s a personal insult. Dismissive, condescending, and about as helpful as a screen door on a submarine. I got more sympathy from a parking meter. When I pointed out the mould, I was met with a shrug and a “Well, it’s a campervan, not a hotel.” Oh, really? I hadn’t noticed—what with the peeling ceiling and the water pump that’s clearly been dead since the Clinton administration.
Save your money. Save your lungs. Save your dignity. This van isn’t an adventure—it’s a health hazard with a steering wheel. And the staff? They’ll gaslight you into thinking you’re the problem for expecting basic hygiene and functioning appliances.
Do yourself a favor: rent a tent. At least the rain is honest about its intentions.
Moldy, broken, and run by people who clearly hate their jobs and their customers. Avoid like the plague—literally.
Easy experience dealing with staff of Camperman. Check in was seamless, but could reduce the paperwork as all details were already filed online before checking in. Out of office drop off was very useful and took the pressure off Show details
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Excellent experience with Camperman, relocation price was great and pick up/drop off was really simple! Show details
- +2
The booking process was easy and the price pretty good. What I liked: - Quick responses to my messages - Staff in Cairns depot was friendly - The van was clean and in good condition - I feel it was checked thoroughly before I left - All bedding and kitchen utensils were packed in sealed bags which gave me a good feeling about the cleanliness -… Read more
Everything worked as described - Building the bed was easy
What could've been better: - Pick up took a long time as there was only 1 person in the office and 1 for handing over the van, but lots of people came in at the same time. Although I booked the van from 10 am, it was already close to 12 pm when I finally left. There needs to be either allocated time slots or more staff. - They don't know how full the battery for the fridge is, it would be handy to have some kind of visual gauge or something. It would also be good if the vans get charged and filled up with water/gas if they're not hired out immediately again. - I lost my bond bond plus an extra $ 250 for a scratch that they will probably not even fix, found that a bit hard but hopefully they actually do fix it
Overall I would book with Camperman again and recommend it.
Picked up the deluxe 4 maxi camper to do a roadtrip around the East coast for 3 weeks and the van was excellent! The staff In Brisbane and Sydney were both very friendly and helpful and the check in emails were a pleasant surprise. They were also very quick to respond to any questions I had whilst out on the road as well making everything very easy and enjoyable! Would definitely hire from them again. Show details
We had such a beautiful experience with this campervan! It was in great condition, very comfortable, and honestly even nicer than we expected. Our trip turned out to be truly unforgettable — everything worked perfectly and made the journey so enjoyable. Whenever we had questions, the team was always available and quick to respond, which made us… Read more
feel really supported throughout the whole relocation.
I would definitely recommend this campervan to anyone looking for an easy and lovely road trip experience. Doing a relocation was a great choice, and this van made it even better!
Amazing experience with the van! Got us all the way from Cairns to Byron bay. Comfortable and spacious, would definitely recommend! Show details
Positive reviews
Wonderful van, instructions were so clear how to use shower and toilet. Spacious, comfortable and made some incredible memories. Thanks Camperman, we will be back when booking a campervan again! Show details
First time traveling in a campervan and Camperman Australia couldn’t have made it any easier. Simple and straightforward booking and returning process. Friendly and helpful staff. The vehicle was clean with freshly packed linen, pillows and utensils. I’d highly recommend it for traveling the east coast of Australia and spending a cosy night in and around nature. It’s like home away from home. Show details
Fairly easy and straightforward process when hiring and returning the campervan. We had a great time whilst in the van and found it to be in good condition and very reliable. Show details
Negative reviews
Overall it was good, the only thing that was really disappointing is the way the water works. We booked a camper with a shower and toilet because we didn't want to think about finding one everywhere we go. In the beginning we didn't even shower and just washed 5 dishes and drank some water, when the water already ran out.. Because the water was… Read more
empty that quick, it was impossible for us to shower, unless we found a place where we could fill our water immediately. When I reached out to one of the Camperman employees, I wasn't really being helped. Because they were closed that day, we had to come back another day, but we didn't have much time in our travels, so we couldn't just stay in Brisbane. Long story short, we just didn't shower and almost didn't use any water. This in itself is no problem and we can survive, but the fact that we paid a couple hundred dollars more and didn't get the benefit of these 'extras', was a real waste of money.
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Of the three campervan companies we’ve used in three months of travel Camperman were by far the worst. After four trips to different repair centres for a new battery, new windscreen (which took 2 attempts due to incorrect information provided by Camperman) and to fix leaky windows the general response from all the tradesmen we worked with was to… Read more
return the van and demand our money back as its clearly been built wrong and not cared for.
We were handed the van with cracks in the windscreen, pieces actively falling off (which were removed by the employee at handover) and incorrect information (including the fact that the toilet would only function when plugged in to power which is incorrect and would render the van unusable for freecamping. Within a week it was revealed that the battery was so old it no longer held charge even after 4 nights on power leading to 2 ruined fridge-loads of food and a two hour detour for a replacement (the price of which camperman debated with the tradesman). The windscreen grew a large crack from one of the pre-existing chips in this time that involved an hour detour to a replacement depot where we were “booked in” only for them to tell us we were in-fact not “booked in” so we had to get to a second depot out of our way several days later.
The leaky windows caused a night of sodden bedding, cushions and clothing that we spent hours drying and left the van smelling like damp. When we took the van to the repair depot (booked in for mid-morning the next day, wasting to a whole morning of our time ) the repair man informed us, incredulously, that the issue was not sealant around the windows, the window itself was installed completely wrongly and there was no way to fix it without a full replacement. The crew there (who professionally fix rv’s) also noted that the fridge was buggered (very loud and had no plastic lock so swung open when driving until we replaced it with a stick we found) and recommended we return the “clearly piece of crap” van and demand our money back. The customer service employee at Camperman then attempted to convince us that it had been fixed, which we knew it hadnt. It took us calling the campervan repair place (who said that the customer service employee had been ignoring their calls since they sent a video showing ongoing faults) that finally got them to admit an ‘error in communication’.
If you get van Licence plate: 146 WDB, (we called him Larry) just return him.
In the end, Camperman only offered minimal compensation if we signed an Non-Disclosure Agreement not to post any reviews or contact our agent to prevent the bad word of mouth spreading. Their moral compass is non-existent and despite multiple members of their customer service team being explicitly named in previous negative reviews, we have also had negative experiences with both. There is clearly no effort from Camperman to improve the state of their vans and the customer service they provide - the focus is on making as much money as possible from poorly maintained vehicles and attempting to silence customers who try to warn others. We would never, ever use them again.
When we picked up the van we had to go back the next day because the roof took the water which made us miss an appointment. In addition, we rented for 4 people and it is clearly very small for so many people I would not advise. It is not even feasible in my opinion to use the shower and toilet. I would not start the experiments again. Otherwise it's convenient to get around. Show details
Recent reviews
Camper was as expected all okay, maxi 4 deluxe had plenty of room for the two of us. Had all the pots and pans etc that we needed. Camperman was great with assistence on questions relating to battery life and returning the camper. Also great we could leave our stuff from living in Melbourne, we hope we make some future travelers happy with it. Thanks camperman Show details
We had a 12-seat campervan. They were very attentive and communicative throughout the entire reservation process. They solved every issue quickly and were always willing to help.
We had an amazing time with the Camper and no issues at all which made our east coast roadtrip thoroughly enjoyable! Beds were comfortable and the three of us had plenty of room! The Person sitting in the back did get pretty hot at times though, so consider taking a fan or something.
What a trip of a lifetime! Our Maxi 4 deluxe van was comfortable, spacious, and fully equipped. My family and I took a trip from Brisbane to Airlie Beach and spent our trip camping under the stars and fully immersed in the beautiful landscapes and wildlife that Australia has to offer. The Camperman staff were all very informative and helpful!
My boyfriend and I loved our roadtrip with our van from camperman! The van was large, spacious, and it was easy to change up the space (from table to bed etc.). The van exceeded our expectations! We drove from Brisbane to Sydney and slept in it every night. Can get a bit hot in there at night if it is raining, and you can’t fill the refrigerator… Read more
with too much stuff or it will open when you drive! Overall we are super happy with our experience and would recommend Camperman for any couple going on a roadtrip :)
Great campervan and smooth experience from start to finish. The van was clean, easy to drive, and well-equipped. Perfect for a road trip—would definitely rent again! Show details
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