Couldn't live without my fridge
I had a technician come out to fix my Samsung fridge the young man was very polite and did a fantastic job very happy with the service the only downside was I had to wait for a week before it got looked at
The reviewer stated that an incentive was offered for this review
Are you kidding me?!
*** UPDATE ***
So in fairness, I need to circle back and complete the story here. I raised my concerns with a manager at Camtec. She provided me with the following options:
a) Refund of $66 - ie. Camtec pockets $99 as a call-out fee
b) Proceed with the replacement power unit, with a quote for the part provided upfront and the installation of which would not incur any additional call-out charges or labour. The quote was provided shortly thereafter, with the replacement power unit priced at $276. Importantly it was stressed that the fix would...
My Samsung Fridge Freezer is in top condition again after 5 years
My Samsung fridge/freezer developed some faults after 5 years of use. The technician arrived on time, he was very professional, courteous, helpful and knowledgeable.
I am delighted with the service.
Keep up the good work
Our new television suddenly had a line going through the centre of the screen. It was still under warranty. We easily contacted Samsung via an online chat and within 2 hours we received a phone call from Camtec SA. After sending a photo of the problem and serial number etc, that night we received a text stating a technician would arrive the next day. He did arrive on time, checked the problem thoroughly and produced a brand new screen from his van. All fixed efficiently! Great job. We would use them again.
Absolutely shocking support on TCL tv
They refused to let me talk to a tecnician about the issues i was having. ?
Did not Answer email.
Will not return phone calls or will tell you that a person will call you back but never do.
I could never get past the receptioist who just stonewall you.
I can only suggest you try a different company if you have the choice, these are people you dont want to deal with.
After experiencing some temperature issues with my fridge freezer I called Camtec. The Call Centre were very thorough with their troubleshooting and sent A technician out. Steve arrived a couple of days later, in time and with all the necessary parts. He did a great job and the fridge is in full working order again. Thanks Steve!
Don't recommend this business
Don't recommend them. The office and manager only care to take your money but don't care to provide service at professional level. I had to get them to install my ceiling fan to my new patio since they were the only electricians recommended by my patio installer. The technician Dan was great and easy to deal with. However, Sam, who I dealt with from the beginning was quite rude, he sold me an extra digital dimmer that I didn't need and doesn't work with the fan. Also their account stores my credit card details to take money out of my account fo...r final payment before the electrician even arrive to complete the job needless to say this was without my approval. And they were extremely slow when I demand for a refund of the amount of the dimmer that has been taken out that they need to receive confirmation from the spare parts department that the technician has handed in the dimmer.
- Physical store
- Verified customer
Expect lengthy delays for repairs if parts need to be ordered in
Camtec are currently in the process of ordering in the parts required to fix our air-conditioner from one of their suppliers - a fan motor, fan blower, PCB controller and a fuse.
I can't believe in this day and age they quote the ETA for the parts to arrive as 7-10 'Business Days'. Even if the parts were coming from overseas this sort of time-frame is not acceptable. I even offered to pay the extra money to get the parts sent via express overnight freight however I was advised this isn't possible and is due to their supplier....time to find a new supplier who can send parts a little faster.
contacted Camtec about shifting an airconditioning outside unit. Tried to get sense on Friday, and Monday. After being put on hold and disconnected 3 times. I gave up. It is a waste of time to call them, or email them.
Camtec technicians for Samsung TV repair.
Last week our Samsung TV developed a white line across the centre. After a call to Samsung, and an email and photo to show the fault, we were contacted by Camtec to arrange for their technicians to visit. This happened quickly and today after a courtesy call to advise the visit time, Mario and Laughlin arrived.
Professional, friendly and efficient. They replaced the screen with no difficulty, re mounted the TV to the wall, tidied the mess, all within 30 minutes.
They were both lovely men and the service was excellent.
Our Samsung Smart TV decided to stop working last week. After a phone call to Samsung support, they contacted Camtec SA, the Samsung repair people here in Adelaide, who promptly contacted us by phone. As requested, we emailed them the details of the TV and what had happened. They phoned us again to say parts were ordered and they would organise with us a suitable time for the repairs once parts were in. This only took a couple of days and a time was booked for the repairs.
Their technician, Mario arrived in the scheduled time slot and the TV was going again in no time. All this within a week of the problem.
Thanks Samsung, Camtec SA and Mario the technician, for the excellent service.
Professional and prompt
After contacting the Samsung 24hr service line i immediately received confirmation and a booking time from a real person from Camtec. Service was carried out professionally and on time. Awsome
Came to install my Samsung tv to replace faulty tv on a wall mount walked in and dropped the tv then wanted to use my lounge blanket on the floor to put tv on then wanted to use my new leather lounge to put brackets on very unprofessional 2 technicians and did not come with any bolts so could not wall mount the tv they wanted to put tv on my entertainment unit but I refused
Excellent service by Steve in Adelaide
Steve was fantastic, friendly and sorted out my washing machine quickly and efficiently. I would highly recommend his services.i called earlier today and Steve was already at my house a short while after. Very pleased.
The reviewer stated that an incentive was offered for this review
Excellent service / issue fixed asap
We have a Samsung washing machine that hasn't been draining. Steve (Adelaide tech) came out and fixed it in half an hour.
Camtech made sure to contact me within 24 hours of the service complaint I made with Samsung. Steve called me half an hour before coming out to ensure I was here; and he was very helpful and friendly to boot. I definitely recommend Camtech Adelaide
Washing Machine Repair
My Samsung washing 17kg/7kg Washer/Dryer combo machine broke down yesterday (error 5C), I called Harvey Norman in City West to check if it is still under warranty. Unfortunately, the machine was bought in 2016 but I was lucky because I bought Product Care extended warranty. I called product care and they gave me a claim number. They said CamTec was selected and they would contact me. Late yesterday afternoon, CamTec called me and provided me a time slot on Wednesday for the technician to come down to inspect the machine, I asked if they could...come down sooner as I have a family of 3 kids and we need to wash everyday. Today, a technician called me and he said that he could come down in half an hour. He has come and fixed the machine and now it is operational. Thank you.
Fantastic Customer Service
My Samsung Front Load washing machine’s drum collapsed after 5 years in service. I am happy that Samsung Agreed to fix it even though it was out of warranty. Steve from Camtec Adelaide was assigned for the job. I am very much happy with the service and professionalism of Steve & it’s company. He rang me 30 minutes before his arrival and changed the drum assembly within an hour and half & machine is running now as it is new. Thank you very much Steve & Camtec Adelaide
My next electrical good will be a Samsung
We had a problem with our 4 year old fridge, from the moment we phoned Samsung nothing seemed to be a problem - and it wasn't.
Camtec contacted us and were very courteous, professional and true to everything they said.
The technician Steve came out on time when he said he would, the phone call 30 minutes before arrival was fantastic, no one does that these days, what excellent service.
Steve the technician had his finger on the pulse, knew all about our product and repaired it with 30 minutes- he didn't leave until it was perfect- not only that he phoned the next day to see if everything was still ok !!!
We will definitely use this company again for all repairs and Samsung
Service Repair to Samsung Fridge/freezer
The Tech who came out (Adelaide office job #322004) was fantastic and rang as promised 30 mins before to say he was on his way. His office is aware of the two issues we had with the Samsung fridge freezer and had ordered the spare parts they knew we would most likely require. The Tech explained what the two issues were, and that Samsung had redesigned a few things, and that he had them onboard ready to install! All done at no cost in under an hour, and he even put back all the shelves etc that we'd left to dry on the draining board! Great service.
Camtec repair service is way better than most..
We have a Samsung 2 door F/F with Ice & water feature. We had a break down and were privileged to have Steve come to us and remedy our problem.. Steve was courteous - friendly & excellent in his ability to identify the issue and fix it . No mess - Excellent repair _ _Friendly face and out of here in under 45 minutes..
Thanks & great effort Steve
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.