Capital S.M.A.R.T Repairs

They fixed the scratch but broke the door handle. Dealer mechanic said they also left multiple bolts loose in the door and scratches where they opened it... Now I can't operate the passenger door from inside. Dealer has quoted over $700 to repair. Would NOT recommend.

Capital Smart Hoppers crossing provided poor service. Had to go there 3 times for issues , Quality work is not done. Caused a new dent and One of the repairers is very rude not accepting mistake behaving rudely and sending us away.

I thought being a large company that they would do an amazing job. When I picked up my car I noticed a piece of the gear stick knob was broken off and left in the console. It's now 6-months later and I moved house so my car is no longer stored undercover only to find after a big rain a puddle of water on the floor of the back seat and in the… Read more

boot. Basically the 2 doors replaced were of poor quality and leaking. One of the doors also has a rattle in it. I noticed from day one that when I close the doors they have a hollow feel to them, unlike the smooth soft close that happens with the original doors. The car smells of damp and I have to keep a tarp over the car to protect it from the rain until my insurance company can rectify the situation.

I couldn't be happier with the work done by Capital Smart replacing and color matching a dented panel on my car. Also the customer service was second to none. They were so helpful and pleasant. I took my car in for an assessment first and when… Read more ·  1

parts had arrived the work took three days.

I had to wait several weeks for the initial assessment because of their long waiting list.

But overall it was well worth the wait. The new panel is indistinguishable from the rest of the car and the work has a lifetime guarantee.

I'm very happy.

Would have to easily be the worst repair shop i have ever encountered. Car went in to fix a small blemish on the drivers door. Paint job was rippled and did not accept the work. Went back for rectification repairs, came back 3 days later, door… Read more

better still showed the blemishes, but the front bumper was scuffed, the roof had inherent a 40 cm x 10cm cluster of scratches that looked like a roller door had been shut on it while moving, and the otherside of the car had overspray down the side. It stayed there for 5 days while I negotiated with insurance. Eventually found a panel beater to take it on, many shops I rang as soon as I said it was at capital smart they said sorry not interested. I got the car back from new panel beater they told me the drivers side indicator isn't working but dont know why. When I got it home discovered the wiring harness had been tampered with and the wire had been cut behind the driver side light harness, then the oil light and engine management light came on. Had it towed to mazda and discovered metal filings in the sump and now having a new motor installed. Car still in warranty. Insurance has supplied us with a hire car, when picking up the hire car the receptionist told me they get lots of customers needing hire cars after having there cars at capital smart, one having there car returned 4 times. Stay well away from this business.

I was recently in an accident, and I was able to choose where to take my car for repairs. I chose Capital SMART repairs in Rowville & was able to book in for the next morning. Right from first meeting Mel at front of house the experience was amazing. She has been extremely helpful & walked me through the process of what they would be doing. … Read more

Mel also directed me to a website to be able to get a hire car (as the accident was not my fault). The mechanic who looked at my car talked to me about what would have to done & showed me the areas affected by the accident that I hadn't seen under the bonnet. He also gave me an estimate on how long it would take (5-10 business days but possible delay depending on how long it took to get the parts in). The week following I received a text advising my car would take just over another week to be ready (no problem). However sadly I was unable to get a hire car due to the at fault driver being a learner who was uninsured & we were juggling a family of five between school & work commitments. That same week we had a family member pass away unexpectedly and needed to travel a couple of hours away to make arrangements and attend the funeral. I took the chance to call SMART repairs & see if I might be able to get my car back sooner. I spoke to Mel & explained the situation to her & she was so empathetic & kind. She spoke to her manager & they arranged to have the repairs completed by the next day at midday so we could have everyone travelling together for the funeral. I received multiple updates on how the repairs were going & a call the very next morning to let me know the car was ready. When I went to pick up the car Mel gave me a big hug (so welcomed) & she showed me the car & went through what was done. I could not have asked for a more professional, caring & amazing company to help us at a time that was so upsetting for our family & if I could give them 100 star rating I would. Mel is such an asset to their team & our family truly appreciates the hard work (car looks & drives so well) and kindness shown to us.

(Audi Q7) I am one of those people who do not write reviews, however in this case I make an exception. I have had two experiences with SMART repairs in Coburg. Once just recently after backing into a tree and damaged tailgate, lights and rear bumper creating all sorts of havoc with the auto open and closing function of the tailgate. I can't… Read more

thank Sam enough for his tenacity in sorting out this complex issue. Sounds like a simple repair, however given the damage done and complexity of Audi electronics and on board computers it was a nightmare to sort out. Car is now functioning perfectly.

Second repair happened last year after hitting a kangaroo at highway speed. Damage was done to front grill, headlight, panels and damage was also found under the car. Repairs were done quickly and car was like new. Given that I felt headlights were focused slightly too high on low-beam I revisited SMART Repairs some six months later and Sam sorted out the issue for me and had the headlights adjusted on the spot.

On both occasions, all damaged parts were replaced with new.

I found the ladies on the front desk pleasant and helpful, offering me coffee and arranged for an Uber to take me home, and pick me up when the car was ready. Sam, who organised the repairs to my car on both occasions was a pleasure to deal with. I have no hesitation in recommending SMART Repairs in Coburg.

Worst business embarrassing – I had to follow up for four days straight after the promised completion date to get my car back. Each day, I was told it would be ready the next day—most recently by Crystal. On the fourth day, I spoke to a manager who said he would call me back in 30 minutes. That never happened. After waiting two hours, I went to the shop myself to find out… Read more

what was going on. The manager finally showed me my car and explained they were missing a handle for my Triton tailgate.

By this point, I had already taken four days off work just to be repeatedly told, "come back tomorrow." Frustrated, I went home and found the exact handle myself—locating a shop in Dandenong that had it in stock. I then called the manager, provided him with the details, and he was able to purchase, paint, and install it the same day.

When I finally arrived to collect my Triton Ute, the tailgate wasn’t sitting flush, and the handle wasn’t installed properly. I had to wait another 10 minutes for them to fix those issues.

Then, as I went to start my car, I noticed $50–$60 in gold coins missing from my coin holder. I immediately confronted the manager and another staff member, who denied that their workers would steal. However, after checking the arrival photos, it was clear that my money had been taken. Instead of properly addressing the issue, they handed me a $50 gift card—as if that made up for the theft.

To top it all off, I had to source the missing parts myself just to get my car finished.

This place is beyond embarrassing—completely unprofessional from start to finish.

New rollers on sliding glass door...VERY good service, couldn't ask for better. On time, courteous, informative and the finished job was as advertised. We happily recommend S.M.A.R.T. Repairs. Show 2 replies

I had some insurance repairs done an I am super happy with the results. The reception/customer service staff were also very friendly and helpful especially the lady with some purple in her hair. Thanks guys. Luke

My car was attended to by the guys in Seven Hills work shop. They provided an excellent service with exceptional efficiency. They are very cordial , helpful and attentive. I am completely satisfied with the outcome of the work. Keep it up guys !!!. Show reply

Hardly a seamless process. Perhaps approach this from a customers persepctive in future. Advised me at the last minute that the vehicle was ready for collection, then couldn't collect the vehicle in time before their incredibly incovenient time of 4pm closure.

I’ve been to Capital Smart Repair Lansvale three times after car accidents last year. Unfortunately, my most recent assessment and repair was not done thoroughly at all. During the inspection, the assessor only looked at the rear bumper bar and did not properly check the rest of the vehicle. Five months later, my mechanic discovered that both… Read more

rear shock absorbers were leaking fresh oil and recommended replacement. This was extremely concerning, as it suggests the damage was missed during the original assessment.

When I returned to raise this issue, I was told that it was a “minor accident” and that they had “only touched the bumper bar.” That response was disappointing and dismissive, especially given the mechanical issue found later.

Based on my repeated experiences, I’ve lost confidence in the thoroughness of their inspections and repairs. I would not recommend this location if you expect a comprehensive assessment after an accident.

I've been a tradesman spray painter and panel beater (dual traded) for over 20 yrs and never have i seen knowledge like this id like to preface this by stating lack of my aunt took her i30 n line in for repairs after a small front end collision there is a run from end of the front bar above the grill to the other the blend area is incomplete and… Read more

has been flowed out dry with blending agent the damaged grill was not replaced and the dampners which come factory standard on any N line i30 were told is an aftermarket part zero knowledge on oem zero confidence in ability and pore customer service I would never recommend. Entertaining repairs at the sandgate facility

Took my car back twice after very bad repairs at Capital Smart Murarrie, QLD. went I picked it up that second time the paint job didn't match, so I called the insurance and refused to take it back. After that they directed me to a differnt repairer that did a much better job, but they had to tepiant almost a quarter of the car to blend the paint… Read more

colour. All these took about 6 months going back and forwards, and a job that would have cost the insurance cpmpany around 3 grand ended costing them a lot more. So I decided to look for another insurance company as soon as possible (but definetly not Suncorp).

I had my car repaired here recently, and the experience was very disappointing. The service quality was far below expectations. My car still has the same issues, which shows a lack of proper diagnosis and workmanship. Communication was poor, and there was no accountability for the problems that remain unresolved. I would not recommend this place to anyone looking for reliable and professional car repair.

A great experience helpful knowledgeable staff both in reception and the workshop. Car promised Monday but was available the previous Friday. Great job done. Would definitely recommend. Show reply

My review is of Capital Smart, Airport West, Victoria. My car had suffered a collision as a result of a motorcycle rider trying to fit his 80 cm handlebars through an 80 cm gap, at speed!! There were scrapes and dents along the left hand side, back to front. My insurance company nominated Capital Smart in Airport West, and I wasn't… Read more ·  2

disappointed. Their service, start to finish, was exceptional, from the office staff, appraiser, metal bashers and painters. It was a very refreshing experience.

On delivery to CS, I was given a time frame of 7 days to complete repairs, which I thought was too long, and I was happy to hear that it had been finished two days early.

An Uber is provided after drop off and for pickup.

The car was washed and vacuumed before pickup, and it hasn't been so clean since it left the show room when I bought it!!

Overall, this has been a very professional service, with which I have been very satisfied.

Absolutely disgusting repair on my 2024 Subaru Forester Sport. The guys at the Osborne Park branch need a good lesson on professionalism and actually carrying out a proper repair on their customers vehicles.

I actually felt important. Unlike businesses today ... THEY ACTUALLY ANSWER THEIR PHONES! Perfect color match. Finished the job ahead of quoted time. Provided transport to and from. Washed my car... what else could you ask. Show reply

Promise one day and push day by day i have to organise taxi day to day when say it nicely the receptionist jumped up to me and said we don't Promise date raising voice what a wench

Outstanding customer service at Capital S.M.A.R.T Repairs Mascot! Lynn was incredibly professional, warm, and attentive throughout my contact. She took the time to explain everything clearly and made the entire experience feel effortless. Her genuine care and thoughtful approach truly stood out. It’s rare to come across someone so dedicated to making customers feel supported and valued. Thank you, Lynn—you made a lasting impression! Show reply

Absolutely gobsmacked as how quickly the repair was. I couldn't find any fault with the repair and would definitely recommend them as a quality repairer. Well done guys!! Triple AAA from me!! Show reply