104 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
What an experience! Thank you Teresa for cheering me the whole way to the finish and a big shout to Matthew for for bot laughing at me as I worked out the parking on my first car that wasnt 25 years old. Show details
I couldn’t be happier with my experience purchasing my new car through Car Coop! Judy was absolutely fantastic from start to finish. She was incredibly helpful, answered all my questions and made the approval process quick and stress-free. Everything was so easy and straightforward, and I couldn’t be happier to now be driving away in my brand-new… Read more
car!
Upon collection, Arran took the time to walk me through everything, showed me how the car worked and patiently answered all the questions I had. His help made the collection process just as smooth and enjoyable.
This is my second vehicle purchased through Car Coop, and once again, I am extremely pleased with the service, professionalism and how easy the whole process was.
A big thank you to Judy, Arran and the Car Coop team for making the experience such a positive one. I would happily recommend Car Coop to anyone looking to purchase their next vehicle!
⭐⭐⭐⭐⭐ I cannot recommend CarCoop Rockdale highly enough, particularly Matthew, the manager. From the very beginning of the application process right through to driving away in my brand-new car, Matthew was absolutely amazing. He made the entire process smooth and stress-free, kept everything organised and ensured I was kept informed every step of the way. His professionalism, friendliness and genuine willingness to help made such a difference.
Reviews with attachments
So many thanks to Judy in applications & also to Matthew @ Car Coop Sydney for my agreement commencement and vehicle handover & collection. Super excited to be getting this opportunity! Thank you so much! Show details · 1
Amazing service Michael and Arran went above and beyond to get me on the road asap Show details · 1
Easy to get you on their books, but once personal issues arise zero sympathy, will get you sign documents but won’t give you copies says that it’ll be send via email none received after you return the their car rego - [Content Removed] - go to their online portal to make manual payment just to find out their already passed the rego to another… Read more
person named [Name Removed], how do I know because of the payment received email, and then send your details to a debt collector 6k to be payed with in 24hrs.
- +2
I do not write reviews ever but this is just those looking for a reputable car place. This company appears to have significant communication issues between the call centre and the branch managers. After waiting 2.5 weeks for a vehicle, I was provided with a small car that had multiple problems, including a faulty brake light and a locking system… Read more
that automatically locks while driving and unlocks when you walk away with the key. The new vehicle was also handed over in an unsatisfactory condition, with visible stains and crumbs remaining from the previous owner or the last user of the vehicle.
In addition, after hearing several inconsistent explanations during the wait, I just had to review customer feedback and found many similar concerns regarding customer service. One review even noted that the company refused to return a customer’s $600 sunglasses, which is particularly concerning. Overall, the negative reviews appear to outweigh the positive.
While I do like the vehicle I ultimately received , I will be arranging an independent inspection to ensure there are no underlying issues and to avoid potential problems in the future. I will post some photos to show this is a general review as google seems to delete reviews.
- +4
Dear [Name Removed]/CarCoop Pty Ltd, Re: Serious Faults with MG ZS 2023 VIN: [Details Removed]Contract Signed on the 24th of April 2025. Licence Plate Number : [Details Removed] The vehicle that we had signed for within our 4 year contractual agreement exhibited critical and dangerous faults: it unexpectedly turned off while I was driving home… Read more
from work, with other moving vehicles in traffic. The handbrake light would activate once the car was in motion and stay on until the car was turned off but then would display again when the car would be in motion; it was always active while driving which resulted in creating serious safety hazards. The caps were also missing from all tyres upon pick up, which I understood was not a big issue to CarCoop but considering I was entering a 4 year contract for the value of 50k, I was determined to get my moneys worth. The back covering was also missing upon collection and the consultant just casually removed one from another vehicle and placed it in the vehicle I was taking; not very professional, in my opinion. I was also in touch in regards to the rust spots that were getting bigger by the day and was told "no problem, that's just an aesthetic matter, can paint over it" and scratches too, once again I just entered a 4 year contract and was not happy with the aesthetics. Another issue too was the busted headlight, I already know it can be a quick fix too but I also know the prices vary between 50 to 100+ which again in my opinion; not very professional and already ripping off the consumer. Over 3 months June/July/ August, I've communicated these issues to you without resolution:
DATES THAT I TRIED TO GET HELP
*Please note that these are not the only dates I have, I have more but these are the most significant. I also have the call logs saved which show the dates and duration of calls.
April 26th: Initial reporting of the defective vehicle stopping for the first time.
April 29th: Still waiting for an answer April 30th: contacted via email May 1st: contacted via email May 2nd: contacted via email May 7th: contacted via email May 8th: contacted via email May 14th: via text May 15th: via text - Phone calls also dating back to the 26th of April 2025
Last Date of communication: September 15th: via text
I was in touch with [Name Removed] (Rockdale branch manager) and he had told me in the month of May that there will be a vehicle ready for me to rectify the situation within 2 weeks and when I got in touch with him after the 2 weeks he had informed me that he thought the other lady he spoke to was me and had given her the vehicle I was waiting for. Very unprofessional and I told him, I'll wait for this to be sorted out again and he responded with "I'll see what can be done" (this was an audio call) I continued to remind him that this was an error on CarCoops behalf so why did I have to keep waiting? -[Name Removed] from accounting also got in touch with me when my account was arrears (I had called earlier around June and said that I will not be paying another cent until my issues were dealt with) but I sorted out a payment plan and then I asked once again, what about my issues? He responded "that's not our problem ma'am, you signed the contract". He then proceeded to tell me that if I wanted to "upgrade/swap" my vehicle I would have to sign another contract, pay another deposit and pay more, then something could be done and when I refused and clearly stated that I was not looking for an upgrade, I was looking for a solution for CarCoops error, he laughed. These are only a couple of the dealings that I've had to deal with. -I informed [Name Removed] (senior accountant) that I couldn't pay my 2nd payment due to the loss of My Mum and she simply said, you still need to pay. I was willing to double up the next payment because I just lost my Mum for crying out loud. I gave plenty of notice if there was any issues with my pay and still no help but I done the best I could, considering I just buried my Mum. -In October I lost 2 family members suddenly and informed [Name Removed] about the loss and said I will do whatever needs to be done to get on top of payments, he said pay him ALL arrears or the car will be repossessed. I didn't have the energy to keep fighting with a company that clearly has no care factor for their consumers so I let the car go and was met with "IF not paid then return me the car to our Rockdale location or I will place your file with debt collectors to seek $10k + as per my contractual right". These are only some of the communications between myself and CarCoop.
I have been informed from my legal counsel and doing my own research that under The Australian Consumer Law (The ACL) provides protection for consumers, including rights to remedy for faulty goods including either a replacement or a full refund. Given the significance of this matter, compensation can be rewarded for losses directly caused by faults by the situation, it also seems that CarCoop have breached the contract with the vehicle supplied with faults that impacted the safety and functionality which was obviously my major safety concern.
The vehicle didn't meet acceptable quality standards (s54) and wasn't fit for its intended purpose (s55), constituting a breach.
I want to also specify too, that CarCoop Pty Ltd was the first to breach the contract, not myself. CarCoop breached the contract by not only providing me and my family with a faulty vehicle but also not doing anything about the faulty vehicle putting our lives in danger. I started raising my concerns dating back to the 26th of April and CarCoop has knowledge of providing a faulty vehicle and NOT fixing the matter.
I want to request for all means of communication to end with me. No more emails/phone calls and text messages. The contractual agreement with erroneous and inaccurate faults from [Name Removed] and CarCoop to be terminated. If unresolved, I will seek a full refund of $2539, every cent I spent on the vehicle considering the vehicle's significant defects and ongoing safety risks and the equivocation that CarCoop Pty Ltd could be trusted not only with the provision of a road worthy vehicle but also the safety of mine and my family's lives while we were in a vehicle provided by CarCoop.
I have lodged a complaint with Fair Trading and have been informed that they will take care of matters moving forward.
Please confirm receipt of this email and proposed actions.
Sincerely,
Helen Peniamina.
In-depth reviews
Outstanding Service from Start to Finish –Thank you CarCoop for making the entire process so smooth, stress-free, and enjoyable from beginning to end! Consultant James, was absolutely fantastic throughout the application process. He made everything so easy and quick, and my application was approved within minutes of completing it! Matthew at the… Read more · 1
Sydney office, who was amazing when I picked up my car! He was incredibly helpful, patient, and friendly, and took the time to answer all my questions thoroughly. He made the pickup experience such a positive one, and I truly appreciated his outstanding customer service.
I gave a 4 rating to make it an even better experience it would be amazing to be given the chance to go in first to see the car and test drive as well. A few minor things found when i picked up car today, the engine was dirty just some minor cracked line visible but i took photos and one of the frony light not working.
Overall service and process was outstanding -thank you carcoop for this chance to have a car.
Carcoop Team have their flaws, you will deal with a person who is outright rude and then someone who is understanding of your situation. My review is based on my experience as a whole. I have had carcoop car for a few months, 2weeks after I got it i lost my job, i used my payout to keep up with payments but missed 1, spoke to my account manager he… Read more · 1
was amazing and understood my situation, I then paid that back and continued my regular payments. Then my account was hacked (NAB) and I wasn't able to make payment, the lady I spoke too was rude and did not care at all, I was crying on the phone, no empathy, nothing, just wanted payment or give car back. I borrowed money from family and payments were back in motion. However my bad experience is not with carcoop it is with NAB, after my account was hacked they have made depositing, withdrawing of my funds so difficult leading me to make manual payments to carcoop costing more money, and leading my account ro be overdrafted, and I still don't have a job. Now I have no choice but to give car back. Statement to carcoop, if someone has missed a payment and then pays it back 2-3 days later or even a week later but communicates with you, don't abuse them over the phone everyone is going through something don't add to that. 5stars for my account manager, he was amazing!!
Very small radius of service – Unfortunately, I wasn't able to be approved as I live 2 hours away from "Adelaide Suburbs" which kinda sucks. I would have thought it wouldn't have been a problem as I go to Adelaide at least once every 4 weeks for a shopping trip. Uploading ID didn't work so I had to email everything off. This didn't make it harder at all, was just as easy and… Read more
something that I prefer. Some places don't even have the option or advise of an email address so that's a positive for CarCoop to at least supply an email address to speed up your application.
Very easy to apply in my opinion, also the responses were very quick.
I was heavily looking forward to this and being able to have a late-model car after money3 has ruined my credit history by not showing my repayments. (No defaults, they just leave an enquiry and don't list accounts paid like banks and my credit card do so it looks like I have applied for many loans and never got one even though I have have 7 with them)
I was going to use this service till Money3's footprints had left my credit file so I could get a low-interest loan with my bank.
this product would have been 100% perfect if their coverage was larger.
I will say, their website is very easy to navigate. I feel that the pricing is pretty good too compared to the interest I would have paid with Money3 (24.95%)
Hopefully, one day, if they expand their radius, Ill be able to delete this review and leave another one.
Hi BJ, Thank you for your honest feedback! We appreciate… Read more (+2 replies)
Positive reviews
Car coop are fantastic. I have just picked up my 2nd vehicle. I will never buy from anywhere else. Car coop cover everything from roadside assistance to full comprehensive insurance for such a low weekly payment. The cars are Devine and with workers like Aaron, why would you go anywhere else. Thank you so much. Show reply
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I just want to take a moment to let everyone know how completely satisfied and thrilled I am with the service I received today! Dave and Nadia did such a wonderful job. From start to finish, their attention to detail, professionalism, and dedication to getting everything done right were truly impressive. It is rare to find people who take this… Read more · 1
much pride in their work. I couldn’t be happier with the results and would highly recommend Dave and Nadia to anyone looking for top-tier service!
Great service easy going John was such a great bloke looked after me well explained everything to me perfect Aaron was a great as well explained and looked after me to the best of his ability I would recommend this to everyone Thanks for the opportunity Show details · 1
Negative reviews
Update to my review. Since having an issue with the car I have. Ive spoken to Chris from car coop head office who was quick to assist me and hear my concerns. We have resolved the issues at hand. However, now 2 weeks later, I have had staff issues again, which I will be speaking to Chris again as he appears to be the only person who is helpful and understanding. Show details
This company did nothing but waste my time. I am an average income earner (say $68’000/year), without any loans, debts or large expenses, I am also fortunate to be up roughly $26’000/ year as I don’t have any accommodation expenses to pay for (roughly rentals in my area start at $500/week) and more than half my weekly income is disposable. With a… Read more
couple weeks of background negotiations that I was not involved in, and after countless conversations and documents provided, they eventually said they couldn’t provide service to me. No apologies for keeping me in the dark, no real or explainable reason, and given the customer service team were Philippine, they don’t really handle conflict or confrontation very well, they just cut you off.
So I thought I would share my experience so other people can choose to conduct business with these people or decide to avoid the hassle and time waste.
We understand your frustration, and we’re sorry that this… Read more
I had a car with them years ago and were very happy. They have now decided to employ some very old school debt collection tactics that went out the window with Robodebt. Yes your car will be switched off, yes you will be spoken to rudely, yes they will choose to ignore texts and continue to bombard you with threats even after switching it off.… Read more
Cannot understand their own contract which states they can't take further action until you are over 7 days overdue. Your car will be switched off at a random day from the day of non-payment and they will threaten 'further action' before the 7 day period. Know your rights and don't let them make you feel bad. Block the number and ask for all communication to be via email. Report them. They are making a lot of money off poor people and it should show in their service. The car arrived with one flat tyre they offered to replace but only if I could take it to North Lakes. It also had a major electrical fault and I had to catch the train to the middle of nowhere to pick it up. Be ready for all that.
Hi Che, Thank you for taking the time to share your… Read more (+1 reply)
Recent reviews
Awesome service by the CarCoop team at North Lakes! Thank you to Melissa for the help with our application all the way to approval, you’ve been amazing. Another big thank you to Boss man for looking after us at our collection appointment. So happy and blessed to be going through CarCoop! Show reply
Absolutely blown away at the ease of getting a new car through carcoop, everyone I spoke to was so helpful and friendly, every bank turned me down, now I have the car of my dreams, can’t recommend them highly enough, if your having trouble getting finance honestly try carcoop I had my car within 4 days. One extremely happy customer Show details · 1
James was super helpful and explained the application process very well. On picking up the car Arran, explained the journey ahead and left us feeling very confident about our new ride! Show reply
We delt with James when we called and he made the entire process so easy. He got us the car we had dreamt of for a while. This whole process has been a dream and I can not recommend them high enough. I must also add. Car had a full tank of fuel. We were taken through how the next 4 years look from Arran. Then Arran took us out to the car and… Read more · 1
showed us everything. How car play connects, how to toggle from drive to reverse etc. the support is and customer service is up there with the best I experienced. Thank you so much again Car Coop. My only regret is I didn’t call you sooner.
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Michael helped me get a car a few weeks ago. I truly appreciate all his hard work! The collection process was seamless and stress free. Thank you again Michael! Show reply
Such an amazing experience!! From my application, with so much help from Melissa and Jeffery who are so kind! To when I picked my car up. Arran was welcoming and happy and explained everything so I had no questions. I would highly recommend ☺️ Show reply
What an amazing company to go through. Jeffrey was amazing helping me get a car. I applied in one day he took me through the hole process and received the car the next day. If your looking for great service and a car straight away please go through these guys. Thank you again carcoop I'm over the moon. Show details · 1
I really love the way the staff explained how to apply for a car. I am very happy with the car. It is awesome to drive. The repayments are low and I don't mind paying for it over 4 years. Well done. Keep up the good work. Show details · 1
I called up CarCoop to do an application and spoke with the lovely Michael where he was so helpful from the start of the application to the end of the application and to getting into my new care where he approved me with in 24 hrs and was very knowledgeable easy going and was not a problem easy to talk to would definitely recommend Michael if you are wanting a new car he would be happy and willing to go out of his way to help absolutely anyone Show details · 2
Everything was easy fast and everyone was super helpful. Thanks John for everything on the phone and Arran for everything when I came into the office. Show details
Jeffery was very patient and helpful throughout the whole process I would definitely love to go through Jefferey again if needed Show details
Great, prompt service Mathew at Rockdale was amazing and Judy great customer service! Show reply
Hi, thank you for taking the time to leave feedback. … Read more (+2 replies)