Provided great service, exactly as the PDS
I scratched my car reversing in an awkward carport, I took photos uploaded it to the app was contacted within 48hrs, had my car booked in for repair within 3 days and had my car looking like brand new and back in my hands a week later. The repairers they use at GEMINI (AMA Group) offer a life time warranty on the workmanship they even offered to organise a temporary car for me which I didn't need. Yes you have a beacon in your car but I knew this when I signed up and it did not affect the level of service delivered or increase the amount of excess I paid.
*ATTENTION * Hi everyone! Avoid this dodgy company Highly not recommend them. I would gave a zero star if was possible
They ask you to pay 2 instalments upfront when you buy a monthly cover, and when you cancel after even 2 weeks they charge you $50 cancellation fees which is very unusual if u compare with other big names companies. Remember that you are not obligate to pay for 2 months upfront. They will 100% force your money.
Poor quality app and no service
I called Carpeesh six times to inform them their app and beacon does not pair with my second car. I was directed to their tech teams answering service and to leave a message . No reply after two weeks. I called their customer service on four occasions only to be told they don’t know how to fix the problem and they will escalate this problem to their tech team.
There is no tech team and the app records the train trips where I work giving me an abysmal driving score. . This is despite assurances that the app only records the beacon when I’m in ...
It's a terrible company and app
I have signed up here and have not received any information. They charged me $1000 for not installing the app. However, I have not received any email texts. And to prove the content, I asked the my mobile company for text recording, but there was no content because of the pre-paid plan. And when I tried to install it, I couldn't even search for this app, they just laugh. It doesn't make sense to charge $1000 for not installing an app that doesn't work and doesn't work. Doing business too ignorant and stupid
The reviewer stated that an incentive was offered for this review
If you pay peanuts you get monkeys @carpeesh!
Minus 10 stars! Legal action in process, AFCA and ATO notified will investigate their misleading and faulty systems and terrible app! What a joke! How naive we all are as a trusting society and honest drivers who just want to rely on a car insurance. We know that accidents don’t happen everyday to all drivers but in case they do happen please be aware @carpeesh WILL DO ANYTHING NOT TO APPROVE YOUR CLAIM. They will twist their own words and promises and leave you stranded feeling like fools. Please DO NOT DO NOT DO NOT fall for their promises - ...you will never get your claim approved. Bunch of arrogant characters will only make you frustrated you will loose yourself money and loose faith in good service. Please spread the word @carpeesh #carpeesh. Absolute joke they are still allowed to trade. It’s an insult to Australian customers. You pay peanuts you get monkeys! Keep away from this car insurance company! Read all the reviews! They do not deserve to be on the market! Cannot stress enough how ridiculous systems they have and how sneaky and arrogant they are, customer service is a joke, are you will never ever get your claim approved. Be wise keep away! Let’s start a class action! Send me messages to start the ball rolling and teach these scammers lesson as they truly deserve to be out of the market.
If you want a reliable Car insurer then AVOID CARPEESH!!
It’s not actually cheap- They request you to download a driver safety app that tracks “if you’re a good driver” and failure to do this results in $1000 being added to your claim regardless of whose at fault.
My husband had a bingle and provided all the details for the at fault driver to Carpeesh. When they couldn’t track him down they advised my husband that he was required to pay the $795 excess and then be reimbursed!! After a long conversation with a rude “claims assistant” they finally agreed to waive the excess!!
I made a complaint and when the manager called me back he was rude and almost laughing at me for not downloading the app in time..
This was a really horrible experience for us, as if a car crash isn’t stressful enough!!
DO NOT sign up with Carpeesh EVER! Don't deserve even one star.
Claim was submitted but Carpeesh never give you anything in writing, so the customer waits in limbo for any confirmation. It takes days of chasing up via online web messaging, emails, they will not call you respond or call you back, you have to chase up for any updates. Alos their app does not work. Whether you don't or you do download the app, Carpeesh will send you excess notification for thousands of dollars for repairs. in 30 years of dealing with insurance companies this is the first and LAST time I am with Carpeesh. They take advantage of...trusting customers. You give them a chance and sign up they take the money, and will slap you in a face if you put your claim! Please note if so many customers are disappointed, you will be too, in case something happens to your vehicle. I will use the strong words this apprears as a huge scam, lies, excuses, misleading systems, app never works and then they say it's a prerequisite to your claim for no excess. I am fuming and hugely upset, and I ask the ombudsman to look into it and take the company down. Sending notification to authorities regarding Carpeesh right now. Carpeesh do not deserve to be on Australian market. Take them down and penalise! This calls for a class action.
Buyer Beware : Windscreen option does not cover your front camera or sensors $320 extra
I purchased the Windscreen extra cover which state there was a $50 excess if glass was replaced.
In the small print however its states doesn't cover re-calibration of front cameras or rain sensors.
O'Brien's glass repairs would not allow the car to leave the workshop with this as was not deemed roadworthy.
This cost an additional $221 so all up $321 out of pocket.
O'Brien's were shocked this was not covered and said all other policies don't charge. These items were not damaged requiring only to be reset.
Most newer car models have some technology or front cameras requiring this re-calibration. Other windscreen replacement companies require this reset also.
Why no negative ratings ?
I am so disappointed and frustrated with Carpeesh. I paid my premium in full . Made a claim snd paid my excess over a month ago . My claim is in a state of hold but no one is contacting me back as to why . I have left messages. Sent emails . They use an independent company to process their claims . They can’t get hold of them either .
PLEASE can this company not be recommended by comparethemarket. They can’t be allowed to operate this way. Claiming is stressful enough. We insure for peace of mind .
Their app is not accurate in it’s reviewing of driving . I’m told I have heavy acceleration so am a poor driver ... I tow a heavy work trailer everyday ... it’s not possible to speed .
Bad App and Bad Service
Called to cancel policy because they wanted to increase my excess by 1K because I didn't install their app. Their cancellation fee was $55 on a $600 premium which is ridiculous. The app itself tracks you everywhere which leads to privacy concerns. They probably also use the app movement to deny claims. We put in 2 complaints to AFCA for their fee and their app
Conmen with an ABN
Request to cancel. I explicitly ask what the fees are and they choose to omit two of the three fees. They also choose to try to avoid having the conversation with you about how much will be returned. When I finally get the figure and question why after only 1 month I get only 75% paid back they then decide to state all of the other charges they didn't advise at the start. This business needs shutting down.
Horrible, deceiving, hidden costs at cancellation
Carpeesh are deceiving their customers by applying an additional $1000 excess if you don't download the app within a month and allow them to monitor and track your driving habits. I decided to cancel my policy because I don't appreciate this violation of privacy.
I initiated the cancellation of my policy as a result, and was informed about an early cancellation fee of $55. However, when I went ahead and cancelled the policy, they kept another $70 which seems completely random. In the end I was insured with them for 35 days which has cost me $160!!! They interpret their T&C's whichever way works best for them, by jumping between paragraphs, documents, and statements.
Carpeesh are deceiving their customers by threatening a $1000 excess if you don't download the app and allow them to monitor and track the kms you are doing. Is this not a violation of privacy? Had I have known from the start I would not have chosen the policy based on this. How does a business plan like this get approved by a board of managers and CEO. How about we put a tracker on your car and monitor you? People do not like their privacy being invaded or even text messages saying "C'mon its time to get the app" followed by an email saying "A...new excess has been applied to your policy" a thousand dollar excess. Designed to create fear in the customer to take action. C'mon to you.. what a terrible customer experience to be faced with, when so many businesses are working hard to improve the customer experience. Have some integrity, it's 2020, your customers are savvy, we want privacy and transparency, that is what will build trust in your brand.
Cheating insurance services
Carpeesh has hidden terms where they need you to place a GPS device in your car and an app on you phone in order to fulfill they’re terms. If you do not have this they charge you an additional $1000 to you excess if you crash. I don't wanna be trap under any apps which follow and spy me everywhere, they should write down in the description, not let people bought the policy and found out there is such a thing like that. It's very bad service insurance, now I just want to cancel the policy. Should not go with this insurance, otherwise you will be lock in the case forever.
You will be tracked and monitored every day every where you go and your driving skills will be monitored.
My daughter took out a policy with Carpeesh. After signing up my daughter was sent a tracking device that you must place in your car! This device is also linked to your phone! That's right a TRACKING DEVICE! This will be used to judge your driving - who knows how that is assessed??? You must download an app and accept any permissions they request. If you do not agree to this they will bang an extra $1000 excess on your policy. Yes $1,000!!!!
Presumably the idea behind this is to trap you and find some fault so that in the event of a claim the...y can reject and not pay you. Are they checking where you park the car? Are they monitoring your speed? Are they recording your conversations? Are they tracking your every movement? Tracking kilometres travelled? George Orwell couldn't have imagined this level of big brother - he would be turning in his grave! It is not obvious or clear on signing up what you are actually signing up for - there is brief mention in the PDS. Stay clear and vote with your feet - we should never accept this level of intrusion from any insurance company - ever!
Can't fault them, did what they said they would do
My car was written off by another driver. Called Monday morning to make the claim, my car was assessed 2 days later, I sent through the paperwork they asked for on Thursday and the money was in my bank account the following Monday! Hassle free claims process and quick turn around. Policy pricing was very competitive too and I like the app to get driving feedback. Thanks carpeesh!
This is not just Car Insurance Policy it is a Tracking Device and Analysis on your Driving Skills
I wanted Comprehensive Car Insurance at a good price, thats it.
This is much more than that; you will have to forgo your privacy and allow them to track not only your cars movements; but all registered drivers phones as well.
On top of this they 'rate' your driving ability of each trip you complete 'to help you become a better driver'
None of this is REALLY CLEARLY apparent until after the cooling off period; which is when they send out the tracking beacon for your car that you pair with both your vehicle and all registered drivers phones.
I think its sneaky and not clearly highlighted in the purchasing process.
I choose to cancel and forgo all the fees to have a little of my privacy back.
Hidden costs and terms, unfriendly service - avoid
Carpeesh has hidden terms where they need you to place a GPS device in your car and an app on you phone in order to fulfill they’re terms. If you do not have this they charge you an additional $1000 to you excess if you crash. They also charge an additional month of cover initially but still charge you in the next 30 days. As well as this their service start are blunt, rude and unhelpful. Further more when asking for a refund on the future service paid for initially a $55 dollar fee applies and they calculate your coverage incorrectly and attempt to charge more. Do not go with Carpeesh - let this business fail.
Questions & Answers
I'm requesting cancellation from Carpeesh as they did not send out the beacon (as they promised they would), so I was not allowed to review it within my cooling off period (in effect denying me the right to a cooling off period and thus unable to cancel without as fee). Anyone else have the same experience?
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