Conmen with an ABN
Request to cancel. I explicitly ask what the fees are and they choose to omit two of the three fees. They also choose to try to avoid having the conversation with you about how much will be returned. When I finally get the figure and question why after only 1 month I get only 75% paid back they then decide to state all of the other charges they didn't advise at the start. This business needs shutting down.
Horrible, deceiving, hidden costs at cancellation
Carpeesh are deceiving their customers by applying an additional $1000 excess if you don't download the app within a month and allow them to monitor and track your driving habits. I decided to cancel my policy because I don't appreciate this violation of privacy.
I initiated the cancellation of my policy as a result, and was informed about an early cancellation fee of $55. However, when I went ahead and cancelled the policy, they kept another $70 which seems completely random. In the end I was insured with them for 35 days which has cost me $160!!! They interpret their T&C's whichever way works best for them, by jumping between paragraphs, documents, and statements.
Carpeesh are deceiving their customers by threatening a $1000 excess if you don't download the app and allow them to monitor and track the kms you are doing. Is this not a violation of privacy? Had I have known from the start I would not have chosen the policy based on this. How does a business plan like this get approved by a board of managers and CEO. How about we put a tracker on your car and monitor you? People do not like their privacy being invaded or even text messages saying "C'mon its time to get the app" followed by an email saying "A...new excess has been applied to your policy" a thousand dollar excess. Designed to create fear in the customer to take action. C'mon to you.. what a terrible customer experience to be faced with, when so many businesses are working hard to improve the customer experience. Have some integrity, it's 2020, your customers are savvy, we want privacy and transparency, that is what will build trust in your brand.
Cheating insurance services
Carpeesh has hidden terms where they need you to place a GPS device in your car and an app on you phone in order to fulfill they’re terms. If you do not have this they charge you an additional $1000 to you excess if you crash. I don't wanna be trap under any apps which follow and spy me everywhere, they should write down in the description, not let people bought the policy and found out there is such a thing like that. It's very bad service insurance, now I just want to cancel the policy. Should not go with this insurance, otherwise you will be lock in the case forever.
You will be tracked and monitored every day every where you go and your driving skills will be monitored.
My daughter took out a policy with Carpeesh. After signing up my daughter was sent a tracking device that you must place in your car! This device is also linked to your phone! That's right a TRACKING DEVICE! This will be used to judge your driving - who knows how that is assessed??? You must download an app and accept any permissions they request. If you do not agree to this they will bang an extra $1000 excess on your policy. Yes $1,000!!!!
Presumably the idea behind this is to trap you and find some fault so that in the event of a claim the...y can reject and not pay you. Are they checking where you park the car? Are they monitoring your speed? Are they recording your conversations? Are they tracking your every movement? Tracking kilometres travelled? George Orwell couldn't have imagined this level of big brother - he would be turning in his grave! It is not obvious or clear on signing up what you are actually signing up for - there is brief mention in the PDS. Stay clear and vote with your feet - we should never accept this level of intrusion from any insurance company - ever!
Can't fault them, did what they said they would do
My car was written off by another driver. Called Monday morning to make the claim, my car was assessed 2 days later, I sent through the paperwork they asked for on Thursday and the money was in my bank account the following Monday! Hassle free claims process and quick turn around. Policy pricing was very competitive too and I like the app to get driving feedback. Thanks carpeesh!
I was insured with Carpeesh for a few months before I had an accident. Up till that moment they were alright. But experience since my car was in accident was very disappointing. Horrible service. They don't look after you at all.
This is not just Car Insurance Policy it is a Tracking Device and Analysis on your Driving Skills
I wanted Comprehensive Car Insurance at a good price, thats it.
This is much more than that; you will have to forgo your privacy and allow them to track not only your cars movements; but all registered drivers phones as well.
On top of this they 'rate' your driving ability of each trip you complete 'to help you become a better driver'
None of this is REALLY CLEARLY apparent until after the cooling off period; which is when they send out the tracking beacon for your car that you pair with both your vehicle and all registered drivers phones.
I think its sneaky and not clearly highlighted in the purchasing process.
I choose to cancel and forgo all the fees to have a little of my privacy back.
Hidden costs and terms, unfriendly service - avoid
Carpeesh has hidden terms where they need you to place a GPS device in your car and an app on you phone in order to fulfill they’re terms. If you do not have this they charge you an additional $1000 to you excess if you crash. They also charge an additional month of cover initially but still charge you in the next 30 days. As well as this their service start are blunt, rude and unhelpful. Further more when asking for a refund on the future service paid for initially a $55 dollar fee applies and they calculate your coverage incorrectly and attempt to charge more. Do not go with Carpeesh - let this business fail.
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