Carpeesh

Do not use this company! They are deceptive, poor customer service, even when you call to enquire about specific details of the cover they evade the question and it is not until you need to make a claim you find out the truth. Lesson learnt to go with more reputable companies! You get what you pay for! Show details

Warning! Do not use this company – Horrible experience. They refused to pay out insurance when our truck was stolen. Terrible customer service. Do not use this company Show details

Do not buy Capesh car insurance – submitted the claim for minor damages where i was at fault and it has taken 3 months and still no assessment despite asking me to pay the excess. I received a text last month to say the car had been booked into the smash repair, turned up and they had not received the authorization. Continually chased and now they are telling me they need to get… Read more

the assessment all over again. When i communicated my frustration via email I received no response and am still calling them. Each time they apologies and nothing happens. Whilst the policy was cheaper than most it looks like you get what you pay for. Do not recommend and will be taking this to the insurance ombudsman.

Great experience with Carpeesh – I had a really great experience with Carpeesh. They supported me every step of the way with my claim, and were extremely helpful and compassionate on the phone with any issues or questions I had. I have been with Carpeesh for about two years now, and I can confidently say they have been much better than previous insurers I have had. Being a smaller company, they take every problem seriously and provide great customer service. Show details ·  1

Perfect services – My claim got approved quickly, and I got the reimbursement for the cost for driving recode the next day when I provided the receipt. The process of the claim was delayed by me because of the Christmas and new year holidays, as soon as I provided all the documents, the repair job was approved. Show details ·  1

Carpeesh comprehensive insurance – Did a comparison and found that Carpeesh offered the cheapest rate... anyways, wife got into accident and had to make a claim. While the Carpeesh IOS App was quirky and its files transfer did not work, we managed via phone and email. I saw negative reviews here but my experience is very positive, the claim process (once pass that quirky app), the… Read more

team prompt, responsive, and proactive. My recommendation, if you know how to use smartphones and its app, go for it... otherwise, sorry boomers, learn to use the app or just go with hassle free (bit more pricey) insurance.

Bad Renewal Service – After a tree fell on my car, the claim was dealt with fairly quickly. I have been with carpeesh for 1 year & found them reasonably easy to deal with but I needed to continually call them as they do not return calls within a reasonable time frame My renewal policy cost is 2.5 times dearer than last year & when I called on 1/3/24 to talk to someone… Read more

about it, I was told someone would call me back the following day but 24 days later I have still not have not had a call back. When I went onto Compare the Market, the quote for Carpeesh was $1,137.29 but the policy sent to me is $1,830.97 - quite a big difference in cost. I am very disappointed & I will not be renewing my policy with Carpeesh.

Disappointed in my claim – Was terribly disappointed with my experience with Carpeesh that made me take my business elsewhere once my claim was completed. From the very first experience where I was asked to draw up the account of the accident as a sketch which I found laughable to the next encounter which the assessment was deemed my fault when the damage to my vehicle… Read more

proved otherwise, that being the expert opinion of two separate panel shops. However, the final straw was the so called Carpeesh App that doesn’t work properly and is so heavily relied upon by Carpeesh. Would never recommend Carpeesh to anyone else. Policy is never good value when the assessment is incorrect and it costs you money. The App was very hard to set up, requiring two separate phone calls and then still didn’t work. My claim took about 12 weeks which I found far too long. Again the experience was awful and very stressful.

Do not recommend – Unfortunately I do not recommend Carpeesh. I had to submit a claim a few months ago after another car hit me, the other driver was completely in the wrong and I was not at fault. I was left having to pay the access that carpeesh advised me would be reimbursed and provided a timeline of 8 weeks, it has been 4 months now and carpeesg have not… Read more

provided any communication as to when I will be reimbursed. My accident was considered a hit and run as I was in a hole and did not collect all of the at fault drivers details. I collected enough for carpeesh to pursue the driver though. $900 is a lot to pay for someone who wasn’t at fault especially in todays economy.

Great Communication and a Quickly Resolved Claim – Staff were helpful right from the beginning of my making a claim and their communication was clear with both phone calls and emails. The claim moved forward quickly and was resolved without further stress. I recommend Carpeesh. Show details

Faster service than I expected – I satisfied the service that I received after the accident. Customer service team really cared me and responded very fast. Thanks Show details ·  1

The fantastic and perfect – I am with Carpeesh Insurance 3 years and it’s amazing. I lodged a claim and it was very helpful and easy and very quickly resolved. Much appreciated. Show details ·  1

Fast, reliable and lovely – The customer service I received was always absolutely lovely. Everytime my call was answered within minutes and each representative was happy to help with anything I had questions on. As someone under 25 I was excited to find a policy that was actually affordable. My last claim was resolved within 2-3 weeks even with my car being fully written off and having to pay out a loan (not at fault accident) Show details ·  1

Great, friendly and clear support – We were panicking a bit as we were a few thousand miles from Home. The Carpeesh rep was calm, optimistic, clear and very helpful. Our issue and claim was smooth and effective from that point on. We were very grateful and that is why we renewed with Carpeesh, despite it not being the cheapest. Well done! Show details ·  1

Excellent service – My claim was dealt with quickly and efficiently. Once the necessary documentation was provided i was kept up to date and the claim was closed as quickly as possible. Show details ·  1

Fast and very helpful claim. Overall very happy – Friendly customer service, very easy and simple claim process, don't ask a lot of questions. Very good quality repaired. Overall very positive experiences n very satisfied Show details ·  1

It's been complete peace of mind since I am with Carpeesh – It's been very satisfying experience with Carpeesh. I was very scared when I involved a car accident, but after I had conversation with one of your claim specialist it's make so easy and smooth. Online claim report , friendly staff, less waiting time for phone conversation are few things must need to mentioned. Thanks a lot for everything. Show details ·  1

Unacceptable – The worst car insurance company in my 50 years of driving. Lesson learnt, read the reviews first. They all say the same thing, rude, no frills of insurance. Hold on to your claims for weeks and weeks. The information they wanted before starting the claim was absolutely ridiculously stressful and completely unrealistic. Affected my mental health so much my 88-year-old mother had to take over. Worst ever Show details

Excellent customer service – I have needed to make some modifications on my policy, I was provided excellent customer service by Henry the consultant. Also previously I had a car accident. Carpeesh promptly sorted out the repairs for my car and the other car. I have been with Carpeesh 2 years and I find it to be very good value. Show details

Cheap and nasty – This is a get what you pay for. Had a lady hit my rear bumper. Took her details and called Carpeesh straight away. They gave me the run around and I’ve been constantly chasing them daily. They’ve done NOTHING. not one thing to assist me so far. It’s been over 6 months! They have suggested I pay my excess and fix my car, even though I’m not at… Read more

fault! I’ve been passed on to a different person every time and get absolutely no where. This has been the most frustrating situation and my car is still damaged, all the while this woman who hit me is driving around scot free. Spend the extra money and go with NRMA. It’s really the only reputable company left!

Poor outcomes – I had a kangaroo came across the Hume Hwy and hit my car. This was not my fault, but Carpeesh dropped me from rating one to rating 6 and then tried to charge me $2200 for my renewal (previous was under $1000). Carpeesh said that it wasn't my fault. I was able to get insurance from other reputable companies for more than $700 than Carpeesh's new… Read more

quote. I will not use this company again, nor will I refer other people to them.

I tried to talk to Carpeesh about their rating, but the guy said that they don't have a rating system. We all know that their is a rating system right across the insurance industry, so this guy was telling big lies. This company lacks every positive and moral attribute, that it should have

Stay away from them.

Cheers Andrew

Terrible – Mother of 2 children under 2, husband never drives my car and once without my knowledge he took my car to go and get milk and bread for the girls from the service station down the road we live on property and on his way home a wombat ran out across the dirt road and he had no choice but to hit it, of course the wombat ran off into the bush, this… Read more

is my personal car to get my kids around and myself to and from work. Carpeesh advised because he was an unfit driver as he lost his license twice within 5 years with saying this I do understand the conditions but wasn’t aware or didn’t expect the my car was being use other wise I would have stated to my husband these in which he was unaware of and obviously didn’t know this accident was going to take place, mind you at the time I thought he was taking his own car this one mistake cost me everything they would not cover him nor the car and MYSELF am now left with nothing with no help from them at all it was left at telling me not to go forth with the claim as it would be denied they where thought still happy to keep the insurance on my car the was written off which was absolutely outrageous all they wanted was my money, I have no funds to buy myself a new car iv had to quit my job and getting my kids around is a constant battle of trying to find lifts or use my husbands car in which is needed for him to run our business I for one have suffered alot by having no income and no car for my family, there was no sympathy nor empathy for leaving a mother of 2 with absolutely nothing, have been paying this insurance for no reason for 2-3 years that they where more then happy to take. My husband has suffered severe mental trauma from This accident while physically fine by the fact the kids could have been in it and the way it rolled and the state of the car he was so lucky not to have been hurt shook my husband to the core When push comes to shove this insurance company is not there to help you in any way no alternatives no nothing simply your on your own for this. if there is any way they can come out on the other end on top they will do so, DO NOT USE THIS INSURANCE COMPANY. Accidents happen and to this family this unfortunate accident has left them completely alone. Disgusting

Worst Australian car Insurance Company – They are the worst Aus Insurance Company that we have come across. Cheap n nasty. When a claim is lodged they would request all sorts of info n even look into your spouse’s details although they ar not on the policy. They will also find ways to delay the process by asking further info after submitting their first request. When u argue your point across this one member cuts u off all the time n u ar not allowed to speak to someone else. Show details

I personally really appreciate Carpeesh service, very kind and efficient.Thank you guys, you made my day become easier – They really helpful and kind. Always there to help customers Show details

Great value and service – My car was stolen and the team at Carpeesh were great! Especially Brad and Johnson worked with me almost daily until my claim was settled after only 1 month. Show details ·  1

They do not care about you or giving customer service – My wife was hit from behind, and Carpeesh made her feel like she was a criminal. They were threatening to make her pay more on her premiums because she hadn't loaded their app on her phone. Then she had to run around for over a week getting her driving history and previous companies she was insured with for the last five years. They did NOTHING… Read more

and only added to the stress.

DO NOT ever use this company. You will regret it, even if you're the victim in a car crash.

Definitely NOT recommended – You can never get in touch with anyone when you are trying to contact their customer service. You always have to leave the message for someone to call you back. You can’t update anything online either !!! Useless. Show details