Love the carpet
Looks great and so soft to walk on. All went to plan. The final result surpassed my expectations and they left the place looking clean and tidy. Very pleased customers.
Floored by the result
Manuel from the Drummoyne store was extremely helpful and patient. Once we had made a decision on which product to use the process ran very smoothly.
Dave and Mitchell arrived on time, were very professional and nothing was too much trouble. The final result surpassed our expectations and they left the place looking clean and tidy. Very pleased customers.
Perfect for our needs
We chose Carpet Right at Brookvale for reasons which included sales attention and product knowledge.
The quote and the deal offered were far better than other competitors which included Carpet Court . Their care and attention shown to us was beyond approach. This service was mirrored by the carpet layers who were extremely friendly and accommodating and did an excellent job. We were extremely happy with the end result.
We would not hesitate to recommend Carpet Right.
Lynne and Don
Fantastic experience from the start..awesome measurement guy to the awesome fitters! Thank so much!
Fantastic experience from the start to finish. We had a very friendly and super professional measurement guy who knew exactly what I was looking for. Was able to convince me that the Eco range was of the best value, and life time warrantee. The day the carpets were to be installed, the two awesome fitters were punctual, professional and worked really efficiently! Thank so much! The end finish looks so wonderful. Will definitely be recommending Carpet Right so highly to family and friends!
The reviewer stated that an incentive was offered for this review
Great service all round.
The team at CarpetRight Drummoyne were well informed, had quality products and worked hard to meet our tight timeframe. They also went out of their way to source the particular carpet we were after. Overall great service, thank you!
- Verified customer
Helpful sales staff & competent installers - the package
Shopped around for our ground floor carpet replacement. While Belrose Carpet Right's quote was not the cheapest, we had a sense of being in better hands with them. They were flexible and helpful during the sales process and managed to give us our preferred installation date.
The installers, Bryce and Jamie, were knowledgeable, professional, competent, fast and clean. Coukdn't wish for more.
Prompt Service, Reasonable Price
I'm a property manager, delighted with the high level of quality service offered by Jordan from Carpet Right, he was very prompt in providing a quote, the price was fair and installment was done as per schedule, the tenant was also satisfied with the service provided by Jordan
- Verified customer
Outstanding Customer Service From Manuel Santos
My tenant unexpectedly vacated my rental unit whilst I was overseas. The carpet urgently needed replacing. I emailed three companies, one of which was CarpetRight’s store in Drummoyne.
Manuel Santos responded almost immediately and offered what I can only describe as outstanding customer service. He recommended suitable carpets, promptly went out to measure up, came back to me quickly with the final quote and even recommended a more suitable colour for the unit. He also managed to bring forward the fit date by four days. All of this and at ...a very competitive price. It really was a seamless experience under tight timescales. I have just received the photos from my managing agent and my unit looks transformed with the new carpet - the colour is spot-on. The new tenant is happy too! Without the help and advice from Manuel, this would have proved an impossible task to organise from the UK. He is a credit to the company. Who knew carpet shopping from London could be so easy!
Quality product & excellent service
The Carpet Right Belrose store were very helpful sourcing the replacement to match one room and staircase to our older existing carpet. Joe who handled the installation was very knowledgable, efficent, and left a clean work area. We are very happy with the results and would highly recommend Carpet Right Belrose for price, serivce and a quality product.
I had quite an unpleasant experience when I was making the payment over the phone for a job they had done in my premises. The lady on the other side was obviously in a bad mood and even suggested I shouldn't have done business with them! I spent over $4000 but next time I would probably follow her advice and look somewhere else next time.
From the time my wife and I first entered the showroom in Brookvale, the friendly service and product assistance was excellent, particularly from Paul. When came the time to have the carpet layed, the boys were professional and tidied up everything and put the furniture back. All in all, I would recommend Carpet Right over others, and we went to a few, for price, quality and service.
On time, careful, helpful, skilled and quick.
The two hardest working and most organised people I have ever seen arrived right on time and went straight to work laying quickly and scrupulously accurately. They completed a massive job and left all in perfect order.
I cannot recommend them highly enough.
- Verified customer
A Job Well Done
Purchased carpet recently from the Brookvale store. Greg was was a great help and demonstrated excellent product knowledge and understood our needs exactly. The installation guys were on time, professional and efficient. Altogether a very good experience for what initially we feared would be a difficult process.
- Verified customer
Great advice: Easy to deal with
Had three lift foyers re-laid in our apartment building. Got some good advice on carpet and underlay from Manuel at Drummoyne. Laying turned out to be a little rough in a couple of places but Manuel had Stephen come to rectify them and they are now perfect. Manuel was great to deal with. Overall, a good experience.
This is our fourth carpet installation by Carpet Right Belrose over 32 years. This time we chose Lawson Brand in Cathedral Grey with Stepright underlay for the most luxurious comfort possible . We appreciate the excellent sales service and advice and the careful detailed installation by the highly qualified and friendly team.
Col S. October 4th 2018
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Questions & Answers
I am wondering why there are some many favourable comments regarding 'Greg'.? is he good or is he feeding favourable comments to boost the company's score?
I can't speak to any of the other posts but as far as I am concerned he is really that good. There were a couple of favourable posts I read before I decided to buy from Carpet Right and so based on my own experience I'm assuming those both before and after mine were genuine too.
Shaeden W.Carpet Right
Hi There, thank you for the valid question. Greg is an experienced sales person who has a good relationship with many of his customers. Ultimately he provides great service and therefore his customers are more than willing to provide a referral.
For those of you that gave positive ratings, did you pay 70% deposit before installation? I'm worried that after paying 70% upfront, they won't be as keen to get the installation finished promptly.
Shaeden W.Carpet Right
We have been on the North Shore for 30 years and are one of the oldest and largest Carpet Retailers in Sydney. Our customer satisfaction is our priority and although we have a mix of positive and negative reviews, we complete over 5000 installations a year with less than 1% complaints ratio. Although we ask for 70% deposit, most other companies require 100% prior to installation. If you feel uneasy, please feel free to email us at email@example.com and liaise with our GM. We look forward to your business.
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