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Reviews

Review distribution

5 star
49
4 star
4
3 star
0
2 star
1
1 star
14

Donald Rigby

Donald RigbySydney, NSW

Perfect for our needs

published

We chose Carpet Right at Brookvale for reasons which included sales attention and product knowledge.
The quote and the deal offered were far better than other competitors which included Carpet Court . Their care and attention shown to us was beyond approach. This service was mirrored by the carpet layers who were extremely friendly and accommodating and did an excellent job. We were extremely happy with the end result.
We would not hesitate to recommend Carpet Right.
Lynne and Don

Job Satisfaction

Foofy

FoofySydney, NSW

  • 2 reviews
  • 1 like

Fantastic experience from the start..awesome measurement guy to the awesome fitters! Thank so much!

published

Fantastic experience from the start to finish. We had a very friendly and super professional measurement guy who knew exactly what I was looking for. Was able to convince me that the Eco range was of the best value, and life time warrantee. The day the carpets were to be installed, the two awesome fitters were punctual, professional and worked really efficiently! Thank so much! The end finish looks so wonderful. Will definitely be recommending Carpet Right so highly to family and friends!

Job Satisfaction

The reviewer stated that an incentive was offered for this review

Great service all round.

published

The team at CarpetRight Drummoyne were well informed, had quality products and worked hard to meet our tight timeframe. They also went out of their way to source the particular carpet we were after. Overall great service, thank you!

Job Satisfaction
Bernd

BerndSydney

  • 3 reviews
  • 2 likes
  • Verified customer

Helpful sales staff & competent installers - the package

published

Shopped around for our ground floor carpet replacement. While Belrose Carpet Right's quote was not the cheapest, we had a sense of being in better hands with them. They were flexible and helpful during the sales process and managed to give us our preferred installation date.
The installers, Bryce and Jamie, were knowledgeable, professional, competent, fast and clean. Coukdn't wish for more.


Quality job done by a pleasant professional tradesman

published

Quality job done by a pleasant professional tradesman. All the staff involved were very pleasant, arrived at the time agreed and were very professional.


Prompt Service, Reasonable Price

published

I'm a property manager, delighted with the high level of quality service offered by Jordan from Carpet Right, he was very prompt in providing a quote, the price was fair and installment was done as per schedule, the tenant was also satisfied with the service provided by Jordan


JAB

JABLondon

  • Verified customer

Outstanding Customer Service From Manuel Santos

published

Very happy

published

Jordan was great as were the carpet layers.
The carpet looks as good as we expected & so soft to walk on

Quality product & excellent service

published

The Carpet Right Belrose store were very helpful sourcing the replacement to match one room and staircase to our older existing carpet. Joe who handled the installation was very knowledgable, efficent, and left a clean work area. We are very happy with the results and would highly recommend Carpet Right Belrose for price, serivce and a quality product.

Very impolite

published

I had quite an unpleasant experience when I was making the payment over the phone for a job they had done in my premises. The lady on the other side was obviously in a bad mood and even suggested I shouldn't have done business with them! I spent over $4000 but next time I would probably follow her advice and look somewhere else next time.

3 comments
Carpet Right
Shaeden W.Carpet Right

Dear Joe, Please provide us with an invoice number as we cannot locate you on our system.

Joe
Joe

Sorry I don't want to deal with you anymore. Goodbye

Carpet Right
Shaeden W.Carpet Right

Dear Joe, without you information we cannot verify your purchase. Often we get mistaken for other carpet companies poor service and the review gets left on our site instead.


Jenny T

Jenny TSydney, NSW

  • 5 reviews
  • 1 like

Happy with new carpet!

published

We have finally replaced our old & shabby carpet with new carpet from Carpet Right @ Belrose & it looks fabulous. It has really freshened the house up & we were very happy with the staff help & also the installers who did a nice job


Great service

published

From the time my wife and I first entered the showroom in Brookvale, the friendly service and product assistance was excellent, particularly from Paul. When came the time to have the carpet layed, the boys were professional and tidied up everything and put the furniture back. All in all, I would recommend Carpet Right over others, and we went to a few, for price, quality and service.


On time, careful, helpful, skilled and quick.

published

The two hardest working and most organised people I have ever seen arrived right on time and went straight to work laying quickly and scrupulously accurately. They completed a massive job and left all in perfect order.
I cannot recommend them highly enough.

1 comment
Carpet Right
Shaeden W.Carpet Right

Thank you very much for your review and business.


Barry

BarrySydney

  • Verified customer

A Job Well Done

published

Purchased carpet recently from the Brookvale store. Greg was was a great help and demonstrated excellent product knowledge and understood our needs exactly. The installation guys were on time, professional and efficient. Altogether a very good experience for what initially we feared would be a difficult process.

Peter

PeterLANE COVE NORTH

  • Verified customer

Great advice: Easy to deal with

published

Had three lift foyers re-laid in our apartment building. Got some good advice on carpet and underlay from Manuel at Drummoyne. Laying turned out to be a little rough in a couple of places but Manuel had Stephen come to rectify them and they are now perfect. Manuel was great to deal with. Overall, a good experience.

Paul

PaulWarriewood

  • 2 reviews
  • Verified customer

A perfect example of great service

published

We could not have been happier, from the initial contact with Luke at Belrose to the expert laying of the carpet by Glen.
The rooms look great and the carpet is everything we expected.


Col.

Col.St. Ives

Committed Customer.

published

This is our fourth carpet installation by Carpet Right Belrose over 32 years. This time we chose Lawson Brand in Cathedral Grey with Stepright underlay for the most luxurious comfort possible . We appreciate the excellent sales service and advice and the careful detailed installation by the highly qualified and friendly team.
Col S. October 4th 2018


TJH

TJHPymble

  • Verified customer

Good advice, excellent service, competitive price.

published

Best I have dealt with. Installation date was flexible to fit in with the builder. All requests were dealt with promptly. Carpet is perfect, and well priced.


  • Verified customer

Excellent Service, great products - they deliver on promises!

published

Ordered Cavalier Bremworth Carpet from Carpet Right when it was on sale - they check measured and held the stock several months until the house was ready for install. They installed when requested and did an excellent job, highly recommended!

1 comment
Carpet Right
Shaeden W.Carpet Right

Thank you Ben for the business and compliment.


Awesome service - thank you

published

So happy with the no fuss service. Very easy. The layers were sooooo professional and did an awesome job. Lovely gentlemen. Love my carpet!


Page 1 of 4

Questions & Answers

tsrwright

tsrwrightasked

I am wondering why there are some many favourable comments regarding 'Greg'.? is he good or is he feeding favourable comments to boost the company's score?

3 answers
Steve
Steve

I can't speak to any of the other posts but as far as I am concerned he is really that good. There were a couple of favourable posts I read before I decided to buy from Carpet Right and so based on my own experience I'm assuming those both before and after mine were genuine too.

Carpet Right
Shaeden W.Carpet Right

Hi There, thank you for the valid question. Greg is an experienced sales person who has a good relationship with many of his customers. Ultimately he provides great service and therefore his customers are more than willing to provide a referral.

tsrwright
tsrwright

Hmm ... wish I could say the same about another Carpet Right branch!


Mia

Miaasked

For those of you that gave positive ratings, did you pay 70% deposit before installation? I'm worried that after paying 70% upfront, they won't be as keen to get the installation finished promptly.

1 answer
Carpet Right
Shaeden W.Carpet Right

Hi Mia,

We have been on the North Shore for 30 years and are one of the oldest and largest Carpet Retailers in Sydney. Our customer satisfaction is our priority and although we have a mix of positive and negative reviews, we complete over 5000 installations a year with less than 1% complaints ratio. Although we ask for 70% deposit, most other companies require 100% prior to installation. If you feel uneasy, please feel free to email us at info@carpetright.com.au and liaise with our GM. We look forward to your business.


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