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2Casa & Beyond

Casa & Beyond

 VerifiedABN: 34674646596
2Casa & Beyond
3.3

473 reviews

Positive vs Negative
58%42%
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 AI reviews summary 

Pros
Product aesthetics: Many users praise the vibrant colours, visual appeal, and reversible design of the blankets, throws, and covers.
Comfort and softness: Customers frequently highlight the soft texture, light feel, and overall comfort of the bedding and textile products.
Customer service interaction: A subset of reviews notes positive experiences with responsive support staff when resolving order modifications and delivery enquiries.
Specialised items: The non-slip shower mats receive specific praise for their grip, safety, and functionality in bathrooms.
Cons
Return logistics and costs: Multiple reviewers report that returning items requires shipping them back to an international warehouse at the customer's own expense, often exceeding the value of the product.
Perceived quality discrepancies: A group of customers states that the delivered items are thinner, poorer in quality, or different in appearance compared to the online photographs.
Delivery timeframes: Some users experience extended shipping delays, with orders taking several weeks to arrive from overseas locations.
Verdict

Feedback regarding Casa & Beyond is heavily polarised. Many customers express strong satisfaction with the visual appeal, softness, and comfort of their blankets, throws, and non-slip mats, alongside helpful service interactions for order adjustments. Conversely, a significant number of reviewers report frustration regarding unexpected international shipping origins, lengthy delivery times, and a difficult return process that involves high costs for overseas postage. Prospective buyers are advised to carefully check product dimensions, manage delivery expectations, and review store policies prior to purchase.

473 reviews
5 Robin  · Excellent customer service. Prompt replies to queries and all communications attended to in a most professional manner.
5 Kathy K.  · Excellent seat cover. Have laundered it several times and it still looks fabulous. Love the double pockets and anti slide backing. Quality product.
1 Gail W.  · Wrong size two sizes to big wrong colour do your self a favour donot deal with these people
1 Zab  · Terrible product, quality and misleading images. Not an Australian brand, cheap quality drop shipping from china. Avoid at all cost, overpriced
5 john  · Fantastic service beautiful product and lovely management at Casa and beyond
2 Tam  · Couch cover purchased has several pulled threads. Material is very thin. Bought for the kids rumpus, i don’t think it will last long. Quality is poor
Dorothy
Dorothy3 posts
 

Ordered on July 13 and here it is August 11 and it's nowhere to be seen! Theyre sending me emails to review their product, when I don't even have it yet. No info to say when it's going to arrive and tracking is confusing! Not inmpressed!

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Jade
Jade4 posts
 

Lovely colours but delicate had folded on the end of the bed for a week noticed a small hole and a few pulls in the fabric contacted the company who said I would have to pay for international postage and tracking they would not honour there 30 day return period as stated on there advertising i purchased another and was given 30% off postage was so… Read more

expensive I sold the other blanket for a big loss to a friend it took a long time to be delivered and are very delicate material for the cost im a pensioner and saved for 2 of there blankets 2 of there blankets cost me more than a fortnight's rent where I live i saved for them and was disappointed with the outcome but will try again and see what happens

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Mary W.
Mary W.
 

I first saw the ad for these beautiful blankets on Facebook. At first, I was skeptical, but the reviews seemed very good so I figured I would order one. I was not disappointed!! I just received it yesterday and I was so pleased with the quality and the look! It’s just as beautiful as the picture and it looks so pretty on my bed! I was looking to update my room and this definitely achieved that for me.

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Reviews with attachments

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Tina k
Tina kVIC5 posts
  Verified

I did a Google search and asked for the best kitchen utensils and this website came up so I trusted it and purchased $200 worth of kitchen utensils. They’ve only been used in a month as I purchased them for my new kitchen and I’ve already noticed that the wood grain is definitely not woodgrain. It’s been painted on and the paint has come off.… Read more

Firstly this is something that they should not be selling as it is not food hygienic. I have contacted the company and very slow to get back to me. All I’m asking for is my money back and I’m happy to go elsewhere and spend doubled the amount than what I’ve spent here.

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Michelle S.
Michelle S.
 

Very well made product. Great quality and service every time. Better than is photographed which is rare. For bed & sofa throws, this should be your go to …..don’t shop for a cheaper alternative, Casa & Beyond deliver

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Kym crossley
Kym crossleyNSW
  Fair Incentive

Received my mandela designer pillow slips i fell inlove with them the buttons on the back add that personal touch to to feelhow soft and supple they are just like picture looks ,only more beautyful to sleep on .I recommend casa and beyond highly if after quality ..

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Suzanne
Suzanne10 posts
  Verified

So thrilled to recieve my beautiful pillow case,even my grown boy commented how lovely it is and compliments my beautiful throw even though we were making cubby house with it

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Linda Gatland
Linda Gatland
  Verified

The Product received was exactly as Website Picture and of good quality. I did order a King for a Queen bed though.

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Matt R.
Matt R.WA2 posts
  Verified

I bought a "high quality stainless steel" kettle advertised as for residential and commercial use. After 4 weeks (about 20 uses) the kettle had significant observable corrosion. The company "reviewed" my photos and would not refund the item, despite Australian consumer law requiring this when a major fault is present. If corrosion in a kettle isnt… Read more

a major product fault, what is? Twrrible experience. Junk item. $90 wasted. I should have been suspicious when it came in a beat up box fully in Chinese.

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AnitaW
AnitaW
  Fair Incentive

I love the colors in this gorgeous blanket. I use in summer over a green soft covering. I can use the greener side or flip it and use more orange side. I bought the blue pattern as well.

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Donna Barker
Donna Barker
 

Received my gorgeous rustic boho blanket this morning. It was at the door when I went for a walk at 5.15am. Someone started work early! It's just gorgeous and i cant decide which side i love more. Colours are beautiful and it's so soft and feels really luxurious. My bedroom needed a little pick me up and this blanket is perfect. Thank you Casa & Beyond...... I love it xx

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Wendy
WendyNSW
  Fair Incentive Verified

Absolutely in love with my boho bedding, it was meant for the camper but it ended up inside, so will be purchasing more.

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Kel
Kel
 

Paid $70 for a bath mat and received a very poor-quality product that was thin enough to see the backing through it. Customer service has been terrible—emails ignored, refund requests avoided, and after one reply they stopped responding altogether. I feel completely ripped off and would not recommend this company to anyone.

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Happy aussie
Happy aussieNSW4 posts
  Fair Incentive Verified

I love my purchases from Casa & Beyond all high quality & feel beautiful,everyone who see’s it comments on all products I have bought very happy customer & I highly recommend Casa& Beyond great service,goods & company.

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Ruth Breeding
Ruth Breeding
  Fair Incentive

I was skeptical when I ordered,ordering online scares me especially when its a Facebook add because I have been burned by terrible le products before BUT when I day this is the best blanket I have ever bought I mean it 1000%. I bought the largest size to use as a bed cover and it looks and feels beautiful, it breathes so it so comfortable to sleep with. I am 100% uying another, just cant decide on what pattern I want.

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Happy aussie
Happy aussieNSW4 posts
  Fair Incentive

I just love my blanket it’s soft& beautifully made,everyone comments on it,I also have a lounge throw & another 2 blankets all great quality would highly recommend Casa& Beyond

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Amy
Amy
  Verified

Ordered kitchen utensils and what I received looked nothing like the picture. “Wooden” handle feels cheap and is painted to look like wood grain. The set is ‘on sale’ for $129.99 but nobody would pay that if they put accurate photos in the listing. Addressed it with the company without luck and am now in the process of a chargeback investigation with my bank.

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André M.
André M.QLD8 posts
  Verified

I purchased these couch covers on 6 February 2026 and have been using them as couch covers since then. Unfortunately, after only a few months of normal use, I have noticed the stitching and threading starting to come apart. The product is marketed as durable and resistant to scratches and stretching, but that has not been my experience. The… Read more

material feels more like a lightweight throw blanket than a purpose-made couch cover, and the overall quality has been disappointing for the price.

While the pattern looks nice and the cover does the job of protecting the couch, I believe similar products can be found elsewhere for much less money. Based on my experience, I would not purchase this product again and would not recommend it to others looking for a long-lasting couch cover.

Latest follow-ups

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ALICESP18
ALICESP18
 

I love my Metro Line Quilted Couch Cover. It stays in place when I’m sitting & when getting up, thanks to the non slip backing. My rescue cat, Kevin, finds it very comfy & loves to snuggle & sleep on it. Kevin sits on the back of my loveseat to bird… Read more

watch so I’m thinking of ordering one for the back of my loveseat. I’m actually surprised how well this cover stays in place. Before I sat on a quilt & I was forever rearranging it. I’m a very happy shopper! My order came safely & quickly!

 Follow-up  · I’m still loving my quilted couch covers. I mainly bought them to protect my loveseat from my rescue cat, Kevin. Kevin loves to sit on the back & watch the birds & also snuggle in for a nap. The covers stay in place very well with the special backing. I can quickly pick up cat fur with my “miracle brush”! The fabric does not shed at all. There was… Read more

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Kerrie
KerrieQLD2 posts
  Verified

I bought two 3XL bathrobes. Nice texture and colour but very small sizes. Was happy with the price. Did not really fit appropriately. In addition, the sleeves were very short (think elbow). When I tried to return one of them, I was told that… Read more

sleeves too short was not 'faulty'. The emails were very polite - excellent English. The associate then told me that they would accept returns but I had to send it to their 'International Returns' in China! I'm guessing international postage on that, even though the parcel was sent from a local address (Regents Park NSW). One of those 'easy Returns but you're gonna pay dearly for it'! I'm very disappointed because I'm very happy to pay return postage as I shop online all the time and accept those costs as a natural part of doing business.

 Follow-up  · The actual fit was reasonable for an Asian guide. No sleeve-length given. The return was going to be international which would have been close enough to the actual robes so I donated them. Will not buy stuff from overseas when fit matters. Will not be fooled by Australian depot and look further into what ‘easy returns’ means. Company did not contact me after my review.

Cheryl  Y.
Cheryl Y.
  Fair Incentive

I bought a Casa & Beyond Secure Shower Mat in February/March of this year and was immediately impressed by how soft, safe and comfortable it felt underfoot in the shower. I waited a couple of months to see if it lived up to the cleanliness claim… Read more

made by the company, i.e. no mould or soap scum residue, and it does. Perfectly clean every time I lift it to clean the shower tray. Very pleased with my purchase.

 Follow-up  · No storage needed, it goes on the shower tray floor. The surface is soft and comfortable but feels safe and textured. The material is different to any other shower mat I have owned, it is soft, textured, warm and non-slip.

Find out how Casa & Beyond compares to other Home Decor Shops

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Positive reviews

Merle
Merle
 

I must admit I was skeptical but the paisley pattern brought back my memories as i love anything paisley. The blanket is exactly as described. It did take a bit longer to get but it is better than I could imagine. Too beautiful and should be displayed. 2 blankets in one as it is reversible.

Lynn McBratney
Lynn McBratney
 

I made a mistake ordering my first blanket (navy) but am very happy with it. Turns out it was much smaller than anticipated. I am not sending it back!! lol!! I also placed a separate order for a pair of shams, which I received. I was not aware the shams did not remotely match the navy throw. Then I ordered the massively popular orange/green… Read more

blanket and received yet another set of shams….lol! I am very, very happy with my purchases. I would however suggest that perhaps the company might consider making matching shams for each colour of blanket. My bed looks fabulous when ai walk into my bedroom. I have a white bedroom, antique brass & white bed. A white cotton summer bedspread AND my orange/green shammed pillows with my orange/green throw folded flatly at bottom of bed. It looks stunning. Love it!! Please make matching reversible shams Your product is wonderful. Lynn McBratney

Carol
Carol
 

The recliner covers are as described on the Casa &Beyond site. We are very satisfied. They are soft, fit the chairs well and keep in position and they look nice.

Negative reviews

Nancy
Nancy
 

The company does not exchage or have a return policy that was workable for me. I wanted to exchange the product for a different product of equal or greater value. I said I would pay for shipping, however the addrerss I was given was in China, and the cost of shipping was greater than the product I was wanting to exchange. Since it did not make… Read more

sense to return the product I decided to just keep the product and give it to someone or donate to goodwill.

The professsional assisting me tried to help me as much as she could given the return constraints of the company. She offered me aa 30% cupon, which I declined as I felt it was not appropriate for me to accept the cupon (I did not want the company to take a loss in a product and then in a cupon).

Robbie70
Robbie70NSW
 

Shocking experience you are led to believe you are buying in Australia but what you are not told is item is being shipped from overseas, my latest follow up with them despite previous emails between us was they don’t recognise that tracking number. I am beginning to think the company is a scam

Julie
JulieNSW8 posts
 

Products appear good but delivery is poor and longer than under my tracking details. Still waiting so can’t comment on products ordered. I will think twice before I reorder

Recent reviews

Nick W.
Nick W.SA3 posts
  Verified

"a substantial volume of complaints focuses on the company’s identity, with many alleging it is a dropshipping operation selling low-quality items sourced from China at premium prices." How true. Very disappointed with my purchasing experience with Casa and Beyond. I ordered one Velvet Mandala Sherpa Blanket "extra luxury" quality for $160. A… Read more

package sent out straight from China which took some 3 weeks to arrive. The polyester blanket is attractive, but very thin - what luxury quality it was supposed to be could not be found in this product. To add insult to injury I ordered Charcoal Grey and got a white blanket. Could have bought this from Temu or even here in Australia for half the price. On examining the Casa website I discovered that there is no ABN nor any physical address putting Casa and Beyond here in Australia. They market themselves as "Australia's Best Homewares At The Best Prices." They are simply direct importers of Chinese made products at inflated prices.

Nick W.
Nick W.   

Top follow-up questions readers have asked about your review: 1: What was customer service like? 2:… Read more

Peter
Peter2 posts
 

I eas considering purchasing an item, provided my email address to receive a discount code. I then found the exact same item elsewhere for less then 50% of the price offered by Casa and Beyond even with the discount. I than unsubscribed my email.address and what followed was 4 weeks of constantly unsubscribing as I continued to receive… Read more

promotional emails

I eventually emailed zcasa and Beyond to bevtold multiple times that I must not have unsubscribed correctly. Apparently its my fault that their system is 2nd rate.

It was only after I advised that if I continued to receive emails thst I would report them as illegal spamming under the relevant laws to prevent this behaviour that the the emails stopped.

Would never recommend them. Their customer service and attitude is atrocious

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