AI reviews summary
Pros
Cons
Verdict
Feedback regarding Casa & Beyond is heavily polarised. Many customers express strong satisfaction with the visual appeal, softness, and comfort of their blankets, throws, and non-slip mats, alongside helpful service interactions for order adjustments. Conversely, a significant number of reviewers report frustration regarding unexpected international shipping origins, lengthy delivery times, and a difficult return process that involves high costs for overseas postage. Prospective buyers are advised to carefully check product dimensions, manage delivery expectations, and review store policies prior to purchase.
Wanted to return a product without using it because of bad quality. Although bought on an australian sit they force you to return to China for about $40 sending costs. Will never buy again.
Received the couch covers yesterday but it’s such tacky quality, not like what you see in their photos. I emailed them asking for a refund and now being told it will take 70 days form dispatch to completion to process my refund. Like where is their warehouse based, in some other planet? Or is this their way of getting you to keep their crappy… Read more
product. I wish I read the reviews on here before I purchased.
Stay away from this company for all the hassle!
Hi Stacy, Opening couch covers that feel tacky and… Read more
I ordered a grey bathroom mat, the picture looked great. When it came, I wouldn't even give it to my dog to sleep on, totally not the same item. When I heard back re my return inquiry, I was advised to send it back to their "international" office, which would cost a fortune. I would never order anything from this place again, deceptive pictures.
Hi Lois, We are sorry the mat was not what you were… Read more
Reviews with attachments

- +5
I did a Google search and asked for the best kitchen utensils and this website came up so I trusted it and purchased $200 worth of kitchen utensils. They’ve only been used in a month as I purchased them for my new kitchen and I’ve already noticed that the wood grain is definitely not woodgrain. It’s been painted on and the paint has come off.… Read more
Firstly this is something that they should not be selling as it is not food hygienic. I have contacted the company and very slow to get back to me. All I’m asking for is my money back and I’m happy to go elsewhere and spend doubled the amount than what I’ve spent here.
Very well made product. Great quality and service every time. Better than is photographed which is rare. For bed & sofa throws, this should be your go to …..don’t shop for a cheaper alternative, Casa & Beyond deliver
Received my mandela designer pillow slips i fell inlove with them the buttons on the back add that personal touch to to feelhow soft and supple they are just like picture looks ,only more beautyful to sleep on .I recommend casa and beyond highly if after quality ..
So thrilled to recieve my beautiful pillow case,even my grown boy commented how lovely it is and compliments my beautiful throw even though we were making cubby house with it
Finally received a chenille bath mat with about half the bobbles it showed in their photos. Mine is so thin. Kmart do a better mat, twice as thick for half the price.
Hi Bronwyn, We understand the disappointment of… Read more (+1 reply)
I bought what was described as thick plush faux fur throws. I received cheap poorly made, thin, abysmal quality throws that looked nothing like the photos. False marketing at its worse. I now see they are terrible at refunding and returning goods. I looked at their trust pilot reviews which were high
Hi Kate, We understand the throws were not the… Read more
Love the size for my queen. No need for a skirt. Colors are vibrant. Show reply
The merchandise is not the problem, ordering is not the problem, returning the blanket is. I ordered a blanket and though nothing was wrong with it, I didn't like the look of it in my room and wanted to return it. Unlike Amazon where returns are a piece of cake, making a return to Casa and Beyond is not. They first offered me 20% of the purchase… Read more
cost to keep it. Big deal. 20%? I don't want the blanket; it doesn't suit me. I complained and they upped the percentage to 45% or $58.49. That means I've lost $71.49 for something I can't use. Never again will I buy outside of Amazon where I can return anything anytime without a penalty.
Hi there, We are really glad the blanket itself and… Read more
I first saw the ad for these beautiful blankets on Facebook. At first, I was skeptical, but the reviews seemed very good so I figured I would order one. I was not disappointed!! I just received it yesterday and I was so pleased with the quality and the look! It’s just as beautiful as the picture and it looks so pretty on my bed! I was looking to update my room and this definitely achieved that for me.
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The Product received was exactly as Website Picture and of good quality. I did order a King for a Queen bed though. Show reply
I bought a "high quality stainless steel" kettle advertised as for residential and commercial use. After 4 weeks (about 20 uses) the kettle had significant observable corrosion. The company "reviewed" my photos and would not refund the item, despite Australian consumer law requiring this when a major fault is present. If corrosion in a kettle isnt… Read more
a major product fault, what is? Twrrible experience. Junk item. $90 wasted. I should have been suspicious when it came in a beat up box fully in Chinese.
Hi Matt, We appreciate you bringing this to our… Read more
I love the colors in this gorgeous blanket. I use in summer over a green soft covering. I can use the greener side or flip it and use more orange side. I bought the blue pattern as well. Show reply
Received my gorgeous rustic boho blanket this morning. It was at the door when I went for a walk at 5.15am. Someone started work early! It's just gorgeous and i cant decide which side i love more. Colours are beautiful and it's so soft and feels really luxurious. My bedroom needed a little pick me up and this blanket is perfect. Thank you Casa & Beyond...... I love it xx Show 2 replies
Absolutely in love with my boho bedding, it was meant for the camper but it ended up inside, so will be purchasing more.
Paid $70 for a bath mat and received a very poor-quality product that was thin enough to see the backing through it. Customer service has been terrible—emails ignored, refund requests avoided, and after one reply they stopped responding altogether. I feel completely ripped off and would not recommend this company to anyone.
Latest follow-ups
After looking for a long time, I finally found quality 90cm square tablecloths at Casa & Beyond. They are soft sage green check with a cream fringe around the border. Just perfect for 2 coffee tables in my heritage home. Delivery was quick and packed in perfect condition. I will definitely buy from them again. Show reply
Follow-up · I have not purchased any further items from them. The original coffee table sized cloths are still excellent. Heather
I love my Metro Line Quilted Couch Cover. It stays in place when I’m sitting & when getting up, thanks to the non slip backing. My rescue cat, Kevin, finds it very comfy & loves to snuggle & sleep on it. Kevin sits on the back of my loveseat to bird… Read more · 2
watch so I’m thinking of ordering one for the back of my loveseat. I’m actually surprised how well this cover stays in place. Before I sat on a quilt & I was forever rearranging it. I’m a very happy shopper! My order came safely & quickly!
Follow-up · I’m still loving my quilted couch covers. I mainly bought them to protect my loveseat from my rescue cat, Kevin. Kevin loves to sit on the back & watch the birds & also snuggle in for a nap. The covers stay in place very well with the special backing. I can quickly pick up cat fur with my “miracle brush”! The fabric does not shed at all. There was… Read more
I bought two 3XL bathrobes. Nice texture and colour but very small sizes. Was happy with the price. Did not really fit appropriately. In addition, the sleeves were very short (think elbow). When I tried to return one of them, I was told that… Read more
sleeves too short was not 'faulty'. The emails were very polite - excellent English. The associate then told me that they would accept returns but I had to send it to their 'International Returns' in China! I'm guessing international postage on that, even though the parcel was sent from a local address (Regents Park NSW). One of those 'easy Returns but you're gonna pay dearly for it'! I'm very disappointed because I'm very happy to pay return postage as I shop online all the time and accept those costs as a natural part of doing business.
Follow-up · The actual fit was reasonable for an Asian guide. No sleeve-length given. The return was going to be international which would have been close enough to the actual robes so I donated them. Will not buy stuff from overseas when fit matters. Will not be fooled by Australian depot and look further into what ‘easy returns’ means. Company did not contact me after my review.
Hi Kerrie, Thank you for such a thoughtful and… Read more
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Positive reviews
Bath mat which stays in place while providing incredible “feet to mat” feel that is soft but very secure. I have significant balance issues and this mat keeps me feeling in control. It is also very easy to clean since there are no suction cups. Show reply
This shower mat is just the right size, and the suction cups hold fast to the textured floor. I just walk on the entire mat to get each one to stick, and that's actually better than popping bubble wrap. Show reply
I bought 3 of their shower/bath mats and could not be more pleased with them. I feel so much better stepping into either the shower or tub with them in place now. Great mats! Show reply
Negative reviews
Spent $250 on 4 items. 2 tablecloths, utensil holder and garden bag Delivery took a month One of the cloths was missing as out of stock I asked a few times for a refund on the missing item but in the end I had to go through my bank The other items were very poor and cheap quality , probably only worth about $30 in total, if that I would recommend avoiding these people
Hi Bronny, A month long wait, chasing a refund for… Read more
I ordered 2 couch covers on 1 August 2026. Tracking info showed items arrived in Brisbane (I am on the Gold Coast) from China via Melbourne on 11 August. It was still there on 20 August, and despite many emails to the company with no resolution. (It was still therel on 7 September). On 24 August I lodged a claim with PayPal for a full refund.… Read more
PayPal gave the company 3 weeks to respond before I could receive my money. Today 11 September IT ARRIVED. What a coincidence. Just days before I was due for my money back. My recommendation is NEVER buy from Casa and Beyond. Customer service and delivery times are woeful. PS I’ve not yet assessed the product. There may be more to say.
After using the covers - Plush Pleated Edges Couch Covers - specified as "soft and cosy, thick… Read more (+2 replies)
Bought a couch blanket which was advertised as a luxury urban couch blanket. I was sent a fluffy rag to cover my couch. Charged AUD 129.99, no refund no exchanged. totally disgusted, folks dont buy from this company. Company is Chinese, total rip offs. I am disgusted and very angry.
Follow-up · The material was not up to standard. It was not like on the advertisement. It was fluffy and of poor quality. The colour was good and the size was good. The quality was just rubbish.
Hi Aileen, We hear you, opening something you hoped… Read more
Recent reviews
Bought a square shower mat for my disabled mum. It fits perfectly and best of all it works. It does not move. Our feet do not slip. It’s perfect. Thank you guys. Show reply
Ordered on July 13 and here it is August 11 and it's nowhere to be seen! Theyre sending me emails to review their product, when I don't even have it yet. No info to say when it's going to arrive and tracking is confusing! Not inmpressed!
Hi Dorothy, Being left waiting and unsure when your… Read more
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Hi Anne, We understand how disappointing it is to… Read more