I had my iPhone battery replaced on 11 June 2026. I also had them apply a screen cover. It was only after they replaced the battery. They told me it was not genuine and would have no warranty except for 30 days and I would have to produce my receipt. Within days the screen cover developed crack. I went back to the shop at Indooroopilly and was… Read more
told I must’ve broken the screen cover myself. I explained they were breaching Australian consumer laws as the screen cover was faulty as I had not dropped the phone or otherwise miss handled it in the few days after I bought the screen cover. I was told too bad. I made online complaints but never received a response. I have today notified the ACCC.
I went into Canelands SC to Casphones shop to get a new charging port on my iPhone 14 and they said I needed a new battery also for which I paid $280. After the repairs I turned on my phone. Not only was the camera not working it wouldn't charge. I returned it to them to report the issue the same day. They replaced the camera and battery with… Read more
non-genuine ones and whatever they had to do the get it working. I had to buy a new phone as I borrowed a phone off a friend who needed it back so since I had a new one, I put it in the draw untested and unused and kept it as a spare for 3 months. My mate needed one last week, so I gave him that one. We turned it on and it informed me about the non-genuine camera and battery. Then we went to use the phone not only was it faulting with the battery, but it wouldn't make or receive calls. I took it back to them last Friday and they said they would look at it. Then I received a call today and they said it was ready. I picked it up and after last time I insisted on checking it before I left. Sure enough it still didn't work. I wasn't happy as I had been extremely inconvenienced already without complaint thus far. Then we discussed the previous repairs and they stated how they accidentally cut a cable on my original camera without even attempting to repair it last time and just gave it back to me broken. I left there today refusing to take the phone till it was fixed. Went there for a simple repair now I have an unusable $1700 phone with non-genuine hardware which it went in with original parts before they butchered it. Then they called me this afternoon and told me it was a faulty charging port which was the original issue which I paid them to replace and said they would fix it for 50% off. That is 50% off a phone they have rendered useless and used non genuine parts with. I don't care about the parts too much. I just don't like their deceit and the fact I haven't got what I paid for. ACCC check out their reviews and do your job. 67% negative. You are supposed to protect us from cowboys like this. Casphone reviews | ProductReview.com.au
Reviews with attachments
Awful company! They replaced my battery and damaged my phone in the process! They cracked my screen which caused it to glitch and die rendering my phone useless. They also bent and cracked my S pen. I am not from Brisbane and could not return to the store. I had to to replace the screen and S pen which cost me $600. STAY AWAY!!
- +3
Disgusting attitude and no public relations or warranty – I brought an IPHONEX wallet cover on Monday 29th November at Aikenvale store Townsville. That same night it was falling apart, the rubber section that holds the phone had started to disintegrate and no longer held the phone in place,I took the cover back 72 hours later and was told no warranty no replacement, [Name Removed] pay for another case.… Read more
When I argued my point I was told fill out this form send it email, no concern for customer service and the mention of any warranty even after only 3 days was not a discussion the SPANISH WOMAN was willing to have, she was rude and aggressive. Never go there and I have filled in the complaints form, but nothing back yet, not expecting any thing if that Woman at Aikenvale was any example. But consumer affairs will be hearing all about this, along with the othe 100 complaints on this review page. NO STARS FOR THIS GROUP OF FRAUGELANT non Australian business group. Disgusting service Now Head office in Brisbane have I writing accused me smashing and breaking the cover. If you have had problems with CASPHONE , make an official complaint to CONSUMER AFFAIRS , it is simple to do on line , that is the only way we can get rid of this unprofessional and UN AUSTRALIAN business and services.
Hoon you’re the best – Hoon @ Cairns Central Casphone is the best phone doctor. I took my severely smashed screen, the dreaded black screen ( iPhone 13 Pro Max) to him today. A quick walk around the shops and it was done. Looked and works like brand new. $349 happy days! Even put a new screen saver on in < 1 min. He is friendly, meticulous and very pleasant to deal with and so helpful. Highly recommend you see Hoon for your repairs.
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Motorola Moto Buds 100 TWS Earbuds (White) – Just had the worst experience with these people and I am not surprised why. Just bought a Motorola earbuds and the guy selling doesn't even know if its a micro or a c-type charger. Worst of all, he cuts the package open, and there is no charge, when I said, I want to test it if it works or not, his response - "You can go home and charge and check… Read more
it", all this when he has already made the purchase. Not sure how can someone sell an item without testing it at the point of sale. Worst of all, the guy throws the stuff on the desk and says, "there is a readers manual and you can read it". When I said, if this is how you want to sell your products, you can give the money back, his response "I am not give you your money back". That's what you get for $94.90. I said, I want to connect to your superiors, he says, look up online, and then played the card, "If you don't know how to talk to me, I will call the security". Then he gives the complaint form, and says, here you go mate, you can write as much as you want. I called the number on form- [Number Removed] and after the IVR someone picked up the phone and says its a residence. :) I went to the other branch within Stockland, and the lady says, you have to follow the procedure, and write the complaint and give it to us and we will post it. :) The salesperson is [Name Removed] from Townsville Stockland branch. I want to reach out to Ombudsperson Queensland, any help on this matter will be greatly appreciated.
Counterfeit Cases – Purchased a Spigen branded case here and it seemed 'off' - not the usual quality. Emailed photos to Spigen to ask if it is one of their cases and they confirmed it is a 'fake' / counterfeit case. Casphone sell this particular case for various phone models and in various colours, all Spigen branded, all the same. How this business gets away with… Read more
it, I don't know.
I returned for a refund, showing Spigen's response. Staff very reluctantly and nervously processed the refund.
I encourage those of you who purchased / received products which are non-genuine (but sold as though they are genuine / of a particular brand), and have sufficient evidence that the item was purchased from Casphone and is indeed a fake, to request a refund. If declined, request via email and then contact your bank to initiate a card dispute (chargeback) if you paid by credit or debit card. Often this must be done within 120 days from date of purchase. Include proof/evidence from an authoritative source (manufacturer/authorised agent/etc) that the item is counterfeit (ie email in response to photos), proof of purchase, and submit with your card dispute all facts as a statutory declaration. You can often initiate a card dispute online or through online banking.
It is a bit of a process, but you'll likely get your money back. If enough of these disputes are raised, it may make a change, and the retailer may face fines and closure of the merchant account.
Positive reviews
Adam sold me a pre loved i phone yesterday. He was very polite and patient with me being an older customer. I love the phone, Adam transferred everything for me from my old phone and certainly knows his stuff, he’s a wonderful asset to the Morayfield branch. He even gave me a case for it. Very friendly guy, highly recommend him.
Best computer place in Nerang – I have had a few issues with my old laptop. Got all the help that I needed from the staff at Nerang. Always very help full. Whenever I so need I just pop in and get the help that I need. Janaina and Jeferson and the previous manager are always so helpful and I cant ask for more help. I am recommend them to anyone that I know that are in a need for help. Thanks very much for all the help that you give me.
Been to 5 different shops & this was the only shop that sold what I wanted – Only Salesperson in Townsville that helped & sold a I Phone 14+ waterproof case Thankyou
Negative reviews
If zero stars was an option,I’d rather that.sold a faulty apple laptop to my mum and when my mum went home the screen was shaking and also couldn’t download anything.Took it back literally the next day and they said “$150 is the restocking fee” wasn’t our fault yet we still had to pay it.Absolutely disgusting refund charges and wouldnt recommend to anyone.Do not shop!!!
Do not book and pay online. When I got to store at booked appointment time the assistant was not there, after 15 minutes they arrived. They knew nothing about my booking and proceeded to look it up. Assistant was very nice and said the phone did not need a new charging port which I prepaid online for and would contact management to organise a… Read more
refund but there was no one answering. I have sent an email to Casphone asking for a refund with no answer. Hopefully in the next few days I can somehow get a refund. Edit -refund received after a couple of days.
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NO WARRANTY ON SCREEN, IT WORKED FOR 2 WEEKS – Paid $400 for a repair and it worked for 2 weeks then the touch screen stopped, the display turns on but thats it. Nothing they can do but change me another $400 they said.
Recent reviews
Jaymarc was soooo helpful and knowledgable! He magically fixed my phone which wouldn't start/display and also had great accessories too! Very happy with sales and service! Definitely recommend visiting Casphone at Loganholme for repairs and phone accessories!
Follow-up · My screen wouldn't turn on after I had dropped it on a hard floor. No fee to fix as I bought accessories (new case and magnetic ring stand. I didn't ask about a warranty but am confident if I wemt back he would be very helpful again. Phone had been playing up for awhile. I think it was a motherboard issue.
Had a virus on my phone. Josh was very helpful and fixed my problem swiftly. I went to the Kippa Ring kiosk in Brisbane Thanks Josh
Phone screen protector peeled off – Bought screen protector for new Moto G14. Within 8 months, protector was peeling off at the top--appeared to be sliding up the glass from swiping to open phone & getting caught when over the top of the phone. No responsibilty assumed, just $25 written off :-(
Got phone back in worse condition than when I dropped it off – Got the glass replaced on my 1X zoom camera recently. The repairer did all the checks on my camera before accepting and couldn’t find any issues. After the repair I noticed marring on the lense which was a couple of light black spots. Also the camera gear zoom was shaking. He told me to take it to the Casphone at Woolingabba to see what they can… Read more
do. I took it there and the glass was replaced again and lense cleaned but when I inspected it there was further marring on the lense. They basically told me there was nothing they can do. The shop I got it done at after seeing the issues when they gave it back to me quoted to replace the whole camera for $400+. I ended up cutting my losses and went to Phone Medic in Milton who has quoted me $220 to replace camera. I have had my phone repaired at Casphone in the past without issues but now learnt if you do run into issues your on your own. The inspection they do when you hand your phone over mean nothing.
Damage to phone caused by shop – Took my daughters iphone SE for a battery replacement. They broke the home button and would not own up to it. Avoid these guys at all costs.
Terrible Customer Service and Deceptive Work Practices – The manager at Casphone Indooroopilly was extremely rude and refused to give us a refund. We purchased a phone case yesterday afternoon, and quickly discovered that the phone case was faulty. The phone case purchased was a flip/ wallet case with a magnetic locking mechanism. Once you put the phone into the case, the case doesn't lock/ close.… Read more
Everyone knows that the purpose of having a phone case is to protect the phone - if the case does not close, how does it protect the phone?
We returned to the store to get a refund because the product was faulty. I do not want a exchange because 1) there was a lack of selection of phone cases for my phone, and I do not like the other types, 2) exchange to another similar phone case is going to result in the same issue (case not closing). I do not want credit because we won't purchase phone cases every other week, and so credit is useless to us. Therefore, we request a refund.
The manager was extremely rude and refused to refund. He had the audacity to tell us that we should ASK about the return policy prior to purchasing - and I would like to ask, does anyone go to every single shop and ask about the return policy before buying things? Additionally, I want to highlight the lack of transparency and deceptive work practices in place in this store. The returns policy sign was placed away from the cashier, and the cashier did not tell us about the returns policy. We originally wanted to purchase 2 phone cases yesterday, so the sales assistant ordered several cases (different colors) for us to choose from because there was no photo or image of the different colored cases. The manager even implied that we should pay for all the ordered cases! He was extremely rude throughout the whole interaction, refused to admit that the case was faulty even when we plainly demonstrated that the case does not close (and therefore does not protect the phone), his facial expression was extremely hostile the whole time, threatened to call the police, called the security and tried to show that the case worked even when it clearly doesn't, and refused to give us the refund.
This shouldn't happen in Australia. I have lost all faith in this company and I will never take my business to Casphone ever again. DO NOT SHOP AT CASPHONE!
Come here to get your phone fixed – Great service, won't rip you off just will fix your phone, totally recommend.
effective work very reliable and good price in stockland shopping center Aitkenvale – Great prices effective work very reliable and good price in stockland shopping center Aitkenvale.
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Casphone broke my iPhone after a screen repair – Took my new iPhone to get a simple screen replacement after a small crack. Casphone broke my iPhone and causes major dead sections on the screen which no longer respond to touch. My iPhone is now completely unusable. Had to go in person to their office in Woollengabba and they said there’s nothing at all they can do about breaking my iPhone. I… Read more
asked to speak to anyone other than the extremely rude front desk admin and he said there’s no one else responsible for handling issues asides from him, but he refused to help or also refused to process my damage complaint.
I paid $120 for them to break my phone, and their staff are the most useless bunch of idiots and scammers.
0/10 I’ve not had a worst customer service experience.
Incompetent liars – Put an iPad in for repair. Indicated it was urgent as going away in two weeks. Advised they had to get parts in to repair. Four weeks and they call to advise ready but already away. Six weeks go to pick up but advised not ready yet. Seven weeks and advise it fixed and is in the mail between Head Office and the store at Kippa-ring. Eight weeks… Read more
and advised fixed but still in the mail. Nine week and advised ready to pick up. Pickup to be advised that they have not been able to repair item. This company, that has a number of stores around Brisbane, is both liars and incompetent and staff both at head office and their out stores changing all the time and no one prepared to take any responsibility. A terrible experience dealing with both the store and head office who never call back, ever.
Exactly what I was looking for – New kiosk at Toormina has what you need but more importantly the people serving you have exceptional customer service. Daniel went above and beyond to select and even install my new phone holder in my car in the car park! For a $20 sale! Hope this business flourishes. They deserve to.
Breaching consumer laws – I was sold an iPad case, told it was for 10.2inch screen. When I got home it was too small. They refused to refund stating this was not their fault as there was nothing wrong with the case even though their salesperson gave misinformation. When they realised they had the wrong information on the iPad cases for sale they stood in front of me and… Read more
changed the labels but denied any responsibility for it not fitting my iPad as I didn’t bring it in at the time (you don’t need to if you have the right labels on) I won’t go back to Casphone and I’ll advise others against going there. Should have read the reviews on here in the first place. I would write to head office but given this is where the lack of customer care and integrity originates, I think I’ll stick with this review for now and a lesson learned.
Atrocious. Avoid them – I took a laptop in to have the screen repaired after phoning store for a price. Confirmed model of laptop in store during inspection. Paid in full. They called me to say wrong price and would need to pay over double what I'd already paid. Collected device for a refund and wasnt refunded full amount. They charged me a service fee for their… Read more
mistake.contacted HEAD OFFICE who asked for an email. Sent the email and nothing back from them.Worst business. Reporting them to ACCC.
Phone case and screen protector – Perfect very friendly and helpful. Product is great and phone still works well.
Shocking service, rude and arrogant, breach Australian consumer laws – iPhone X screen protector, sales person ended up putting 4 protectors on which all bubbled or lifted even before she handed it back, she tried 2 the same brand and 2 different brands, she appeared to actually have no idea what she was doing not taking the time to do it correctly, then I was told bubbles were common and I should just accept it… Read more
which I refused and then told her to forget it and give a refund to which she stated no refunds to be given, she then placed a cheap not what I was after protector on my phone avoiding my demands to give my phone back, informed her they could not complete the job and therefore under consumer law a refund should be made , asked to leave the store, since learned they sell refurbished Apple products under false pretences not telling the customer and I’ve since seen many complaints of this store , one lady got a iPad , paid and before leaving store learned it was a refurbished which she was told it was not she immediately asked for a refund and it was denied (1 minute after she had paid) have raised with QCAT and will get my day to call them out for their lies and inability to do the job and the original charge of a higher quality product which was replaced by a inferior product
Casphone hopeless – Had a mini iPad2 screen replaced worked for 3days them wouldn’t accept passcode took it back and they couldn’t fix it said it had corrosion in mother board wouldn’t you have rang me before you replace screen and said mate this iPad is not worth fixing. Nah take my$120 and run away don’t use these burglars go elsewhere not the hyper dome one.so I’m… Read more
$120 out of pocket I could have put that money to a new one Never again so be warned people stay away cheers John S
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I had posted the copy of the invoice along with these photos, looks like it has been removed.… Read more