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Catch
3.8 from 7,752 reviews · View Statistics
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Reviews

  • Product Quality
    3.7 (2,455)
  • Return Claim MadeYes (1,117) · No (2,095)
  • Shipping
    3.6 (2,035)
  • Warranty Claim MadeYes (327) · No (2,845)
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Always great prices from catch and customer service is very friendly fast and efficient

published

Easy to browse through and search categorise,easy to find help links and customer info , overall satisfied with catch products , a little issue with market place seller.FYI my stars for product quality are based on a product bought from markeplace seller not carch

  • Product Quality
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Great product. Mix up in order sent but great customer service

published

This is a review of after purchase customer service. After a mix up of order, customer service contacted me the next day with a solution. Very helpful & fast turnaround re solution.

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Roel
RoelSydney, NSW
  • 9 reviews
  • 2 likes

They never attempted to deliver and now claim I have to pick it up at the other end of Sydney, a complete joke!

published

The courier, who never contacted me as I had to work out the details for hours claimed he did two delivery attempts. I have 24H security cameras' and not a single attempt was made on any of the provided dates. Now the seller claims I have to pick it up from the courier at the other end of Sydney. Of course this is illegal and unacceptable and going to Fair Trading! What a waste of time and money is Catch.com.au!

  • Product Quality
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Sandi
SandiGreater Melbourne (Inner), VIC
  • 2 reviews

Cancellation policy is a trick!

published

f you need to cancel an order it must be done within 20 minutes of the order being placed, by phone. Good luck getting a phone number! I couldn’t find one!

  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
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John in Delivery assistance

published

John offered great help with my issues and had them fixed within minutes

  • Product Quality
  • Incentivised Review No
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Dav
DavSydney, NSW
  • 6 reviews
  • 4 likes

These guys are thieves

published

Catch/com.au are thieves. I ordered something that was "In stock" to leave the warehouse in "1-2 days". I then receive and email that it is delayed, no indication of when, no easy way of contacting them (they are allowed to contact me via email but their email is "no-reply"??) and terms and conditions that say I can't cancel an order. The kick in the teeth? Their website still says that the item is in stock to leave the warehouse in 1-2 days. Still haven't received the order, still don't know when it will be sent and then they have the audacity to send me a survey asking how the &*@&! purchase went? This organisation is criminal.

  • Shipping
  • Incentivised Review No
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Matt User
Matt UserIllawarra, NSW

Warning: Took my money and run - no communication & no product delivered

published

I'm a huge advocate of online shopping, however Catch has broken trust and shifted my opinion. Purchased an item two weeks ago (1-2 days estimate to dispatch from warehouse) and received a message several days later it has 'been delayed'. No communication since. Have called the Priority Number (yes, I even became a priority member) and no further action or comms have materialised. They have quite literally stolen from me.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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Louie V.
Louie V.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Good value and good price.

published

The products are of great quality and good price. I wear panties and buying them from Catch is quick, easy and discreet. The panties are of the best quality and extremely sexy made from the finest materials. Everything I purchase from Catch is great and good value.

  • Product Quality
  • Shipping
Catch
CatchCatchSend a private message

Hi Louie, thank you so much for shopping with us! :)

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PaulB
PaulBHunter Region, NSW
  • 6 reviews
  • 9 likes

Quality dropping

published
  • Product Quality
  • Shipping
Catch
CatchCatchSend a private message
PaulB
PaulB

As a further update.
Catch have now reached out to me, explained and addressed my most recent issues here.
I'm very satisfied with their reaction and outcome here.
Well done and thankyou Catch.

Catch
CatchCatchSend a private message

Thank you so much for your kind words, Paul! It really makes our day.

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Romil S.
Romil S.Sydney, NSW
  • 7 reviews
  • 4 likes

order issue

published

Placed an order for kids luggage bag, after 4-5 days of no communication from catch had contacted customer service and found out they don't have the item in stock, what a pathetic customer service it is. very poor.

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Adrian
AdrianSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Customer service needs improvement

published

Update from below.
Refunded the phone without issue and credit for the phone case.

Ordered a Samsung Dual SIM phone. Received a single SIM model.
Asked for exchange but instead they have decided on a refund.
Doesn't take into account the time and inconvenience of having to default the device, printing the return form, repacking and posting.
Also have to return the case for refund as well.
Very dissatisfied with the service.

  • Product Quality
  • Shipping
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Busyma
BusymaSydney, NSW

Great service. Fast delivery.

published

A tech glitch meant my order was duplicated. As soon as I realised I contacted Catch and it was rectified by Ray without hassle. I’m a regular shopper with catch and definitely recommend them!

  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
Catch
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Frankie O
Frankie O
  • 3 reviews

Sent the wrong and faulty items, no refund

published
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Diane
DianeMelbourne
  • 2 reviews
  • 1 like

Senscience tru hue violet shampoo

published

Typed the name of the product in the search bar that I wanted to buy and instantly I found the product. I only purchased the one product but it is the best product that I have used to tone down brassy colour in my blonde/gray hair. Highly recommended.

  • Product Quality
  • Shipping
Catch
CatchCatchSend a private message

Hi Diane, thank you so much for shopping with us at Catch. We're really happy to hear that you love your new Senscience Tru Hue Violet Shampoo from us. :) We hope that it continues to delight.

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David
DavidGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 3 likes

Chinese Scammers

published

order item off there site they send me incorrect item then these scammers tell me they will give me a 40% refund because it will cost me money to send back the incorrect item they sent me catch.com is now a complete scam full of dodgy sellers from ebay but without the protection from ebay and the sellers know this dont buy anthing from this site SCAM SCAM SCAM SCAM

  • Product Quality
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Catch
CatchCatchSend a private message
David
David

no i have not received a full refund stop telling lies

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Questions & Answers

Elinor S.
Elinor S.asked

Are reclimed wooden furnitures light or heavy weight please?

No answers
Caron Lee
Caron Leeasked

Why is it when I open your app to look at products, there isn't any showing, it is so annoying

No answers
Tezza
Tezzaasked

Why haven’t I received an order confirmation placed 1 week ago.?

1 answer
Tezza
Tezza

Please answer my question.

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