Solving my dispute with the supplierregarding a return
The product I received was faulty and initially had to speak to the supplier in China which was difficult and was not getting anywhere. Catch stepped in and handled the return of the item and the refund. Am extremely happy with their service!
Not poor service - theres no service
- I have been on hold for 35 minutes and counting to try and cancel this pointless membership - The help centre on your website is down, the FAQ page is down and anytime I try to cancel my membership your website suddenly is unresponsive . This is also happening in your app. Clearly you make it very difficult to cancel your dodgy membership. If I have to wait any longer this will be going to consumer affairs as its clear you are taking advantage of your customers. Pick up your phone and stop making it painfully difficult to cancel your paid membership .
Hassle free return
I purchased a very expensive smart watch which stopped working after 3 months, I contacted catch, no question asked , they sent out a returns label, I returned the watch and my account was credited the full amount I paid. No dramas and hassle. Loved the watch too, not sure why it faulted.
Customer Service was wonderful!
Customer service was very kind and helpful and put my mind at ease. The range of products are plentiful and can suit any budget. So far I have only used the Devanti portable air conditioner for the last week. It has cooled my lounge room where it is the hottest in the house. It is not very loud either.
I am very happy with my purchase thus far.
Soooooo slooooow out of all the online sites this by far the slowest at sending your item oh sorry they do beat Big W they would probably run even. Some products are what they say others are a bit dodgy their prices definately arnt the cheapest also you cant use afterpay on a lot of items even though they advertise you can use afterpay.
Dragons Blood No. 4 - Fragrance Oil
I just received my dragons blood fragrance oil today
There is only 1 thing l want to say and that is l found the post rather slow delivering this as l also order an air diffuser and that was quicker than my my fragrance oil
But on a postive note l really love it and it was nicely packaged too
Great Support from Sravya
Sravya from the returns team helped me with my recent order. We purchased a 7 piece cook set and it was received the manufacturer had not included a fry pan. Because the set was out of stock after I had purchased it Sravya offered store credit so I could purchase the missing pan.
Great for the last minute Christmas bargains!
Great online shopping website for last minute occasions of Christmas.. It basically caters for everybody especially people like me who cannot stand human bumper to bumper traffic @ my local mall and their products are quite affordable prices as they have a $20 bargain section and fingers crossed,
I will get my $20 worth of buying a portable Bluetooth speaker without any technical issues, but I will keep y'all posted!
Getting tired of searching for a product online only to see multiple ads by Catch stating "Free Delivery". When you click on the item to check it out better....not free delivery.
Either it is or it isn't but it's misleading for consumers to see FREE DELIVERY with no conditions mentioned - a small asterisk would even suffice - only to waste my time trying to find a product with free delivery.
shopping with Catch
Love shopping with Catch of the day, always find gifts for family and friends. Also love the pantry sections i have recommended this site to many of my friends. Excellent service and arrives on time.
Its a shame you dont have free shipping over $ ........ spent .
Total Rip Off Merchants!!!!
... take heed if you want an honest, NO-RISK, shopping experience!!!
catch is Not worth it ... you can buy things cheaper at any other retailer online or otherwise. Example ... Board game Qwirkle ... $34 at catch.com.au ... $25 at a multitude of other retail stores(k-mart/target/big W). The Travel Size version of the same game ... $19 anywhere else ... $29 at Catch!!! And frequently, they claim that the retail price of goods is almost quadruple the Fact! Was dumb enough to buy what I thought was a salon quality shampoo for $39 ...(1 Litre bottle) ... they claimed the retail price was $119!!! ... It was 29!!!! Ten less than catch!! Infuriating!!!! You're NOT getting a good deal ... Also ... they don't accept returns! Literally under No circumstances! Even if the item does not fit ... or is incorrectly sized (because it's European or Italian or Japanese sizing) ... Most ethical companies allow change of mind exchanges or refunds ... They're the ones you should shop with!!!! Not these rip off merchants!
All purchases have arrived quickly and I am very pleased with everything I have bought through Catch. I did have an issue with not receiving one product but once I notified the service department I was replied to quickly and a replacement is being organised. I prefer to buy through Catch rather than some other online stores. It has a good range of products that are easy to find.
I ordered a Christmas tree on catch a few weeks back. It was incorrectly shipped to the wrong address and was then sent back to the manufacturer. Once it arrived back to the manufacturer, I was told I was then not able to receive the item anymore as there was now 0 in stock on their system. Despite me asking again and again to explain why they cannot send the tree that they received back, I would constantly get told its because there is 0 on there system.... but apparently physically they had the tree? It makes absolutely no sense whatsoever. A...lthough my money was refunded quite quickly, it still does not make this situation any better. I will never be buying anything from this site again and have told my family and friends the same thing too.
Expensive and slow postage
Dont expect anything in a hurry. Snail slow postage. Also found the item significantly cheaper on the suppliers website. Was a real shame I didnt shop around properly but I was in a hurry and needed a gift quick. I wouldnt shopping with them again.
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