I had a problem with some baby bottles that I bought from Catch on 7 April.
I contacted them to tell them that there was a crack in one bottle which meant that it leaked so was useless.
Every time I tried to contact them they passed me on to someone else and it has taken over 2 months to get a refund, which has not been paid into my bank yet.
I also became an unknowing member of Club Catch which then took $6.50 from my credit card each month until I worked out how to cancel this "membership".
I would never buy anything from Catch again and advise people to steer clear of this company.

My first pair of ugg boots. I had no idea what they were like and how comfy they are. An amazing buy and the store i have nothing but rave about them. Most amazing item well worth the price and once again fantastic sales staff. Customer service by them is A+++++

Catch provide an excellent range of products at competitive prices and they are a trustworthy supplier of a variety of products. I have been ordering from them for years and have never had an issue. When there was a situation where a product was not delivered, their dispute resolution team - Jayson (Marketplace Dispute Agent) especially went out of their way to resolve the situation with a positive outcome and a full refund was provided. I highly recommend Catch as an excellent marketplace of quality branded goods at great prices and with efficient delivery times and excellent customer service throughout the entire transaction. 5 Stars definitely!

Joined Club Catch for the "free" intro membership. Cancelled within the month, got written confirmation of cancellation, and yet got charged "renewal fee" one month later. Outside of automated replies, written messages were ignored for a week - thankfully, all it took was 1 1/2 hours on hold + customer service to have it rectified (whereupon they made it sound like they were doing me a favour... but at least they were polite and relatively efficient in the process - the only high point...). Be it an accident or be it a deliberate ploy to see how much effort it is worth expending to deny unauthorised charges... not sure it matters....

I received courteous and professional service in response to my query about the slow delivery of an item
sourced from England. This included a response from the supplier. The item has now arrived.

Club catch is deceiving and not worth a cent. Contacted support line to help with simple problem and they refused until I then asked to cancel membership
And talk to manager then suddenly they could offer what I originally called about as it should have been included. Won’t be shopping here again after being a long time customer.
Extremely disappointed with the customer service.

I ordered two things. One had tracking number and was delivered. The other says dispatched but no tracking details. I queried on app and ko response. I phone within work hours the message says it’s outside working hours.
I send online request it says message failed.
Sounds like a slack group.

Bought 2 bamboo wooden tv dinner trays, great size and comes with fold down legs so you can even have it sitting on top of your lap in bed just great

Always lowest prices in the market.Great quality of the product.They Quickly delivered... Quickly reply for any questions.. Great customer service...I really recommend to buy from Catch of the day. Very Happy

i bought an Airfryer [Kitchen Couture} from Catch recieved 2 weeks ago, But the basket wont lock onto the base. It just keeps falling out, the slider just doesnt grip. A bit dangerous when its full & hot. Otherwise its ok.

Fast delivery and pretty good product range. Have not encountered any problems and delivery is quite fast. There are some products a bit pricier but most of the time prices aren't that bad.

Very happy. Bought a camping bbq on the Wednsday hoping to have it by weekend. It arrived on Friday. Very quick delivery and good communication. Easy website to follow. Will use again.

Sadly my purchase was lost in transit, through no fault of Catch. Emmanuel was the person I dealt with and he was fabulous. Nothing was too much trouble.i will definitely purchase from Catch again.

Purchased Electrolux vacuum cleaner, Catch.com.au were very easy and good to deal with. Vacuum cleaner arrived with a broken handle from Electrolux. Good warranty assistance, however I have to wait 4-5 weeks for a new handle to arrive and be fitted. 3 weeks for part delivery?? I thought express post bags took days not weeks - very odd.

Ordered a set of dining chairs and it was a smooth and flawless experience. When 3 of the chairs were a bit faulty, customer service was quick and resolved the issue and processed a refund as well. Still waiting for the refund to arrive though. I'm impressed.

Ordered a mattress, they took my money for it then instantly got a email saying they cancelled my order because my purchase didn't meet specific requirements, yet had no problem taking money from my credit card so I have no idea what that meant, tried calling them 6 times over a few days and never got on to anybody, would never recommend or use catch again, do yourself a favour and steer clear.

I ordered a coffee table from catch. The shipping was fast and reliable, however the product was a cheap imitation of what was in the advertisement. Like I mean unusable trash. I am trying to sort out a return, this is going to cost me $20. The coffee table cost $205. This product makes Kmart furniture look like designer furniture. I will never order from catch again. When I tried to escalate my issue to catch, nothing happened.

I purchased an elliptical trainer from catch.com 8 months ago. It was faulty so i had it returned only to be advised its not faulty and its being returned to me. The pedals jam up after a couple times.
They leave me no option other than to proceed with legal action.
Save yourself the heart ache and money and do not purchase from them as they simply avoid refunding money or even replacing faulty products.