Catch

I purchased a product that did not look like the advertised product once delivered. Catch Team contacted the original seller and I was given a refund. This was all done in a very timely manner. The team kept me up to date with the progress with their excellent communication between all parties involved. This was handled very professionally manner.

Catch/their supplier unable to come close to the delivery date, no explanation/communications given from their supplier who totally ignored any queries, no offer of refund offered, communications from Catch improved in the last week.

I ordered a exercise bike which was very faulty. after weeks of long drawn out messages they finally agreed to refund me the whole amount plus 38$ for return postage out of my pocket. I obtained this in writing But was told that their "system" didn't allow them to process that. It has now been 3 months and they still refuse to honour their written agreement. Absolutely not worth it to use catch of the day.

Wrong product sent, and issue fixed through exchanges. They were flexible in these difficult times and solved the problem without forcing me out of isolation. Fully refunded. Thanks. I will return because of your professionalism.

Talk about price gouging. It is illegal, especially in light of the coronavirus pandemic
Very disappointed. Will be boycotting and I hope no one bought this product as it has been reported.

I recently made a purchase for my Dad through my personal account so the Invoice was not correct. I was a bit panicky because it was an expensive item but the lovely Help Centre staff had the entire issue solved within 30 minutes. . Considering what's happening at the moment, this truly was outstanding services.

I am very happy with my purchase and more so, very happy with the way catch of the day handled a glitch that was of my making.
Well done catch of the day

Do not shop here.

You have to submit a request to cancel sub, it has been going on for over a year despite me trying to cancel previously.

Scam and disgusting business model. Do not cheat people $6.50 a month.

Had to remove my card

exquisite quality in the goods purchased excellent customer service and attention to my enquiry
as this was the first purchase over the net,very easy to navigate ,once prompted by a friend,but easy one understood,range on offer was not overwhelming but just enough ,

Had some issues regarding missing items, contact and resolution was finalised with a couple of hours.
Very helpful and knowledgable of options available.
Shopper since it started. First time to use.

Customer service was fast and efficient and provided a perfect outcome. Thank you
I have to write 30 words but I don’t need them. She was a brilliant customer service person.

I am very disappointed in the service supplied by catch. It seems the $619 coffee machine I paid for hasn’t even left their warehouse. I paid for this item on the 21/03/2020 and it’s now the 01/04/2020. They state 2-5 business days for delivery but it’s been much more. Their responding emails have been very vague and unhelpful. I contacted Australia Post and they claim it hasn’t left the Catch warehouse it seems they just printed off a delivery slip which activates the delivery status. Seems sneaky and underhanded. If this isn’t resolved within the next few days I will be reporting it to Consumer Affairs.

A product that I ordered has still not been delivered and it’s been about 2 weeks now.
I don’t like writing bad reviews but I’m frustrated. I’ve been on contact but now no one is replying so I’m going one step more

My goods have been ordered and paid for over a week ago but have still not been delivered. Staff in line are in contact but I still don’t have my goods

One of my parcels didn't arrive by the estimated delivery date. After submitting a query through online help, I was quickly contacted by a super efficient customer service representative. She had already tracked the whereabouts of my parcel and offered a range of choices and options to help resolve the query promptly. Super Happy!!

The online website CATCH.COM.AU are enabling price gouging.
This taken from their website:
3M Face Mask 20-Pack - N95 8200 Particulate Respirator
$267
Price gouging in the extreme!
Shame on you CATCH for allowing sellers to profeteer when Australians are at their most vulnerable!

great site resolve it in one email great job.
will still use catch but will read terms and conditions a bit better next time.
AAA great site easy to order things from