Catch

Easy to browse through and search categorise,easy to find help links and customer info , overall satisfied with catch products , a little issue with market place seller.FYI my stars for product quality are based on a product bought from markeplace seller not carch

This is a review of after purchase customer service. After a mix up of order, customer service contacted me the next day with a solution. Very helpful & fast turnaround re solution.

The courier, who never contacted me as I had to work out the details for hours claimed he did two delivery attempts. I have 24H security cameras' and not a single attempt was made on any of the provided dates. Now the seller claims I have to pick it up from the courier at the other end of Sydney. Of course this is illegal and unacceptable and going to Fair Trading! What a waste of time and money is Catch.com.au!

f you need to cancel an order it must be done within 20 minutes of the order being placed, by phone. Good luck getting a phone number! I couldn’t find one!

John offered great help with my issues and had them fixed within minutes

Catch/com.au are thieves. I ordered something that was "In stock" to leave the warehouse in "1-2 days". I then receive and email that it is delayed, no indication of when, no easy way of contacting them (they are allowed to contact me via email but their email is "no-reply"??) and terms and conditions that say I can't cancel an order. The kick in the teeth? Their website still says that the item is in stock to leave the warehouse in 1-2 days. Still haven't received the order, still don't know when it will be sent and then they have the audacity to send me a survey asking how the &*@&! purchase went? This organisation is criminal.

I'm a huge advocate of online shopping, however Catch has broken trust and shifted my opinion. Purchased an item two weeks ago (1-2 days estimate to dispatch from warehouse) and received a message several days later it has 'been delayed'. No communication since. Have called the Priority Number (yes, I even became a priority member) and no further action or comms have materialised. They have quite literally stolen from me.

The products are of great quality and good price. I wear panties and buying them from Catch is quick, easy and discreet. The panties are of the best quality and extremely sexy made from the finest materials. Everything I purchase from Catch is great and good value.

I have been a long time user of Catch and am a OnePass member. That being said, I don't know how much longer that will be the case due to the drop in quality of service provided. Here's a few reasons why;
1. Last order was split into multiple shipments of which a number of items were never received until I chased up multiple times through Support. Was then advised some not received items were no longer available, so have been refunded for those, but It's now 4 weeks later and I'm still yet to receive the remaining items.
2. A couple of order...

Placed an order for kids luggage bag, after 4-5 days of no communication from catch had contacted customer service and found out they don't have the item in stock, what a pathetic customer service it is. very poor.

Update from below.
Refunded the phone without issue and credit for the phone case.

Ordered a Samsung Dual SIM phone. Received a single SIM model.
Asked for exchange but instead they have decided on a refund.
Doesn't take into account the time and inconvenience of having to default the device, printing the return form, repacking and posting.
Also have to return the case for refund as well.
Very dissatisfied with the service.

A tech glitch meant my order was duplicated. As soon as I realised I contacted Catch and it was rectified by Ray without hassle. I’m a regular shopper with catch and definitely recommend them!

I have used Catch on many occasions and until this latest purchase had always experienced good quality items and speedy delivery. My latest and I will add last purchase I ever make through Catch has just turned out to be the biggest and most expensive joke. I ordered 3 seperate decor items, all relatively cheap and lightweight. A small rattan wall hanging, a small plastic “potted” plant and a string of beads. I was charged $52.85 in postage which is pretty steep considering the total of the purchases alone was $59.95 bringing my total order to ...

Typed the name of the product in the search bar that I wanted to buy and instantly I found the product. I only purchased the one product but it is the best product that I have used to tone down brassy colour in my blonde/gray hair. Highly recommended.

order item off there site they send me incorrect item then these scammers tell me they will give me a 40% refund because it will cost me money to send back the incorrect item they sent me catch.com is now a complete scam full of dodgy sellers from ebay but without the protection from ebay and the sellers know this dont buy anthing from this site SCAM SCAM SCAM SCAM