I emailed an inquiry and received a prompt and kind reply that addressed my question. Very easy system. Thank you.

I ordered a rug from this company. The wrong item was sent and I have now spent countless hours interacting with what appears to be an outsourced call centre where everyday I am told I will be contacted in 1-2 days.
Currently I have been waiting for a resolution for a week and a half, whilst I am almost $700 out of pocket.
Catch will tell you it’s not their problem as a third party supplier. Quite incredible.
I now have to escalate this to fair trading as I don’t see any other option.
Don’t waste your time or money using this website.

Ordinarily, I would have loved to have given the team at the helpdesk a positive thumbs up as my dealings with them in the past have been very positive. However, I have spent the last 4 days of wasted hours trying to get Catch to send me a half dozen order & warranty emails (which are sent to you after a person makes a purchase online) that I have lost. It sounds like a perfectly simple request, or at least that is what I thought. Nobody could help...not the team leader or the numerous operators I spoke to. It was agonising to go through & I eventually I gave up as they could not help me at all. Catch really need to look at their helpdesk tools or systems as they could not provide an adequate service.

Very satisfied with the range of running shoes I looked at, but unfortunately they were the wrong choice for me.

Thanks so much for your assistance. I got the wrong shoes for my daughter, and you guys were so helpful with exchanging.

I am more than happy with my purchase of Giselle Queen size mattress. From the time of ordering to the arrival of my mattress I having nothing but high praise for Catch and the Courier company I give 5stars to both.

There are some real cynical people sitting behind this business blatantly using cheap and lazy practices with their pricing. Basically the pricing is jacked up by nearly 100% if you are member of the club, vs non-members. Are you being a joke? How could you treat people like they are idio*s? The whole pricing structure changes if you are logged on as a member. This is some real lazy way of taking advantage of people and straight dishonest. The worst I have see in more than 20 years of e-commerce experience.

Paid $500 for our Childs electric scooter, they never delivered. Fake signature on delivery notice, no gps and was home all day. SCAMMERS

I have found over the time I have been using Catch that their customer service is tops. If there have ever been any problems/delays they have always done their best to get me a great outcome. For example, I bought two exact same pet carriers, not at he same time. The first carrier made me realise it had been designed badly and I couldn't use some of the clips that hold the top to the bottom of the carrier. I contacted Catch telling them I did not want the second carrier because it would have the same faults. The carrier was already on its way and they told me to keep it and refunded me my money for it as well.

I’m the one to make the mistake and I did not check the parcel, I just opened and put it to wash and all the carbon and plastic went to the bins. Next day after iron I put it on my bed and was to small. I just write to catch and explain and two days later I got a email telling me the they send me the write size and not to worry about paid not even for the post and in 4 days I got it with a present.
Thank you so much.
Anita

Ordering this item from Catch was easy and priced OK. Although the delivery had a bit of a hick up, Catch where very helpful and kept me in the loop.

We took out home and contents insurance through Catch in August 2020. We switched from our previous insurer to Catch because of the advertised $80 'catchback' store credit for taking out a new policy. It is now 6 months later and we have never received the store credit. I have tried calling a number of times, each time helpful sounding staff said they would look into it and sort it out, but still the email with the store credit has never eventuated. I cannot be bothered to waste any more of my time calling them to follow it up. I will just go to a different insurer next time. Annoyed at all the wasted time because the store credit was the reason we switched.

Catch platform is very easy to use , & navigate to the products Im looking for , and the products are high quality

Beware, bought a 65” tv from here only to get it and see there is no optical out to connect to home theatre. Useless to us, so rang and asked to send back at our expense and pay extra for a tv with optical out. Response was sorry we do not exchange large items. Their website does not link tv manuals like all other electronic stores .
Will never use this site again.

i hate waiting for parcels so i paid express doesn't mean it gets dispatched the next day which it should considering its express and only one item

I purchased a TV one month before Christmas 2020. The Catch site said it was in stock.
It didn't arrive till well into 2021.
I contacted Catch many times as the order status never altered from "processing". I never had a call back...never had a reply to the numerous web forms.
It's the 18 Feb 2021...and still nothing.
NEVER USE THESE CLOWNS.

They advertised stock that they don't have.
I waited for 2 weeks to get my phone, then they cancelled the order from their end.
Customer support is useless.

I listed this business 1 star I would go no stars if it would let me. I brought a item through catch. I messaged catch a few times within a week for updates to be told on 7th Day it was lost in transit. I Was offered a refund but it's not the point!! I may take the refund !! I will not buy from you guys again

I purchased a Aiwa speaker, I’m not happy item and the customer service. The speaker making a weird sound like a electric malfunction, I told them about this and they asked me to take a video show them and I did it. They asked me to contact the manufacturer and I rang the manufacturer by myself and the manufacturer asked me to deal with catch. I rang Catch back because I have a lot of time for this and they said they told the manufacturer about the issue and they will send the the email what to do. I’m halfway to loss my $280