Catch

I had a few payment issues and called the phone number and spoke to Christopher immediately. He was extremely helpful in resolving my issue and even honoured a discount on an offer that I didn’t realise had expired.
Product range on site great, good discounts and fast shipping. Trialled club catch and have saved a lot on shipping. I recommend catch.

I ordered from Catch a mattress and they use Toll Priority to deliver. Toll put me through traumatic experience, which resulted in that I have to take the whole day to wait for the package to come. Please use any other delivery service other than Toll Priority. I will not purchase anything from Catch anymore if Toll is continued to be used as delivery service. This is a horrible buying experience.

It was very easy to find the product that I wanted
I am very satisfied with the process of ordering and the prompt delivery
The product is good quality and as advertised and at a very good price
The staff at the help desk were very helpful informative and polite
The help desk help me with any problems and replaced my item when I had a problem
I can recommend CATCH as a very good site

Hi, I am unable to leave a review for Jenna anywhere else so Ill leave it here, I never received my product and this has now been going on for 8 weeks, Jenna from Marketplace dispute was EXTREMELY helpful and in the end got me a refund for the product that was never delivered.
Thank you Jenna!

Easy to find the products I want and a large variety of products to look at. Help is available when I have a problem with a certain product that has not arrived yet.

Always have no problems with issues related to on line orders
Thanks to people like Danielen at catch
Things go smoothly not like some other online sellers who I wont mention
I have been buying from catch for over 2 years and have never had to send anything back
Thanks Catch
Rod

I have ordered products from catch on a number of occasions and have always been extremely happy with my purchases . Catch has a terrific range of interesting products at very reasonable prices and their customer service is second to none , I would highly recommend catch and the catch club , cheers Kerri

Bought the item following google link. product arrived within 2 week. edge of the table a bit sharp but for $100 it was decent for the price. takes about 1 hour to assemble and the last table top needed some help due to the Spring mechanism (so someone had to hold it).

The site is easy to navigate and the prices of products are very competitive. Recently purchased Clinique Happy for Men at a reduced price with fast shipping and have purchased many pet supplies from Catch. Very satisfied customer.

Had an issue with delivery of an item. I raised it with support team and it got resolved in 5 minutes! On a Sunday! Very quick and efficient customer service.

The products I bought look to be great quality and Australian made. They also come with a good warranty. The site is very easy to navigate through even if you’re not tech savvy like myself.

ordered a few items and realised that the delivery had defaulted to an old address. Called up, didn’t have to wait too long, and had it changed with no issues.

Easy enough to navigate around the site once knew the right search format.
Not a huge range available across brands, plenty of one type though.
Good quality product hope it wears well.

I had requested my subscription be cancelled but was then charged again. I immediately wrote an e-mail explaining what happened, without hesitation they cancelled my subscription and refunded me two lots of fees. Thank you!

My order has been in 'Dispatched' status for last 7 days, i ordered two Cups from this stupid website that is being run by the most typical non-professional mindset.

Update: Finally got the cups, so changing the rating from 1 to 3 stars.

I have been a loyal customer since Catch started. Now the service and support have diminished. I bought a pair of eye goggles and Catch sent me a refund. When I checked they still had the item for sale only more than twice as much money. They told me it's coming from an independent seller and Catch don't have any more in their warehouse. I asked Call centre if they can honour the sale and Call Centre refused. I now cancelled my Catch Club member and the Call Centre sent me a notification that it has been done. So there is no loyalty to long term member.

My Customer concern was addressed promptly and resolved .... I experienced Great customer service from Elizabeth .. I’m totally comfortable to purchase ongoing from the catch website in future..
very satisfied
Thankyou Leonie

Ordered bed frame on Jan 11, today on Feb 12 still not delivered. Was “lost”. Numerous and I mean numerous emails and calls later no refund. Have escalated to accc and ombudsman. Truly the worst shopping experience ever! Do yourself a favour buy in a shop, support your locals! They use fast away couriers who are the dodgiest lot out there.