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Catch
3.8 from 5,620 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (1,298)
  • Return Claim MadeYes (529) · No (1,148)
  • Shipping
    3.6 (1,041)
  • Warranty Claim MadeYes (160) · No (1,482)
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Reviewer Photos & Videos

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Excellent customer service.

published

I emailed an inquiry and received a prompt and kind reply that addressed my question. Very easy system. Thank you.

Incentivised ReviewNo

Wrong product sent and no one is able to resolve the issue

published

I ordered a rug from this company. The wrong item was sent and I have now spent countless hours interacting with what appears to be an outsourced call centre where everyday I am told I will be contacted in 1-2 days.
Currently I have been waiting for a resolution for a week and a half, whilst I am almost $700 out of pocket.
Catch will tell you it’s not their problem as a third party supplier. Quite incredible.
I now have to escalate this to fair trading as I don’t see any other option.
Don’t waste your time or money using this website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
wannabeepro

wannabeeproSydney, NSW

  • 31 reviews
  • 30 likes

Do not lose your order and confirmation warranty.....the helpdesk is useless

published

Ordinarily, I would have loved to have given the team at the helpdesk a positive thumbs up as my dealings with them in the past have been very positive. However, I have spent the last 4 days of wasted hours trying to get Catch to send me a half dozen order & warranty emails (which are sent to you after a person makes a purchase online) that I have lost. It sounds like a perfectly simple request, or at least that is what I thought. Nobody could help...not the team leader or the numerous operators I spoke to. It was agonising to go through & I eventually I gave up as they could not help me at all. Catch really need to look at their helpdesk tools or systems as they could not provide an adequate service.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Very good

published

Very satisfied with the range of running shoes I looked at, but unfortunately they were the wrong choice for me.

Incentivised ReviewNo
Warranty Claim MadeYes
Helene K.

Helene K.Greater Melbourne (Inner), VIC

  • 2 reviews

Exchange of product

published

Thanks so much for your assistance. I got the wrong shoes for my daughter, and you guys were so helpful with exchanging.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Brenda Ryan

Brenda RyanSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

giselle mattress

published

I am more than happy with my purchase of Giselle Queen size mattress. From the time of ordering to the arrival of my mattress I having nothing but high praise for Catch and the Courier company I give 5stars to both.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Catch
Maria C.Catch

Thank you, Brenda! So good to hear you're happy with your new Giselle Queen Size Mattress from us. Hope you get a good night's sleep! :)

AAA

AAASydney, NSW

Prices jacked up for members

published

There are some real cynical people sitting behind this business blatantly using cheap and lazy practices with their pricing. Basically the pricing is jacked up by nearly 100% if you are member of the club, vs non-members. Are you being a joke? How could you treat people like they are idio*s? The whole pricing structure changes if you are logged on as a member. This is some real lazy way of taking advantage of people and straight dishonest. The worst I have see in more than 20 years of e-commerce experience.

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Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Catch
Maria C.Catch
AAA
AAA
Catch
Maria C.Catch

Thanks for getting back to me. It's showing as out of stock in the back-end but is still available on our website. I'll follow-up now to investigate further within our team.

Shaz N.

Shaz N.South East Queensland, QLD

Paid for our daughters scooter and never received

published

Paid $500 for our Childs electric scooter, they never delivered. Fake signature on delivery notice, no gps and was home all day. SCAMMERS

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
See all answers
Maria

MariaSouth East Queensland, QLD

xcellent customer service

published

I have found over the time I have been using Catch that their customer service is tops. If there have ever been any problems/delays they have always done their best to get me a great outcome. For example, I bought two exact same pet carriers, not at he same time. The first carrier made me realise it had been designed badly and I couldn't use some of the clips that hold the top to the bottom of the carrier. I contacted Catch telling them I did not want the second carrier because it would have the same faults. The carrier was already on its way and they told me to keep it and refunded me my money for it as well.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Catch
Maria C.Catch

Thanks so much for the fantastic review, Maria! :)

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Anita42

Anita42Sydney, NSW

Thank you so much for you generous send

published

I’m the one to make the mistake and I did not check the parcel, I just opened and put it to wash and all the carbon and plastic went to the bins. Next day after iron I put it on my bed and was to small. I just write to catch and explain and two days later I got a email telling me the they send me the write size and not to worry about paid not even for the post and in 4 days I got it with a present.
Thank you so much.
Anita

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Catch
Maria C.Catch

Thank you so much for the lovely review, Anita! :) We'll pass on your kind comments to our Customer Care team.

Michael D.

Michael D.South East Queensland, QLD

Wife loves it, can't get it off her head.

published

Ordering this item from Catch was easy and priced OK. Although the delivery had a bit of a hick up, Catch where very helpful and kept me in the loop.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Catch
Maria C.Catch

Thank you, Michael! We appreciate the wonderful review. We'll pass on your supportive comments to our Customer Care team. Hope you have a great week. :)

Grace

GraceMetropolitan Adelaide, SA

Catch Home Insurance - 'catchback' store credit never received

published

We took out home and contents insurance through Catch in August 2020. We switched from our previous insurer to Catch because of the advertised $80 'catchback' store credit for taking out a new policy. It is now 6 months later and we have never received the store credit. I have tried calling a number of times, each time helpful sounding staff said they would look into it and sort it out, but still the email with the store credit has never eventuated. I cannot be bothered to waste any more of my time calling them to follow it up. I will just go to a different insurer next time. Annoyed at all the wasted time because the store credit was the reason we switched.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

ABSOLUTELY AWESOME !!

published

Catch platform is very easy to use , & navigate to the products Im looking for , and the products are high quality

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Catch
Maria C.Catch

Thanks, Jeff! You're the best. :)

Gjg

GjgMetropolitan Adelaide, SA

Terrible company and website

published

Beware, bought a 65” tv from here only to get it and see there is no optical out to connect to home theatre. Useless to us, so rang and asked to send back at our expense and pay extra for a tv with optical out. Response was sorry we do not exchange large items. Their website does not link tv manuals like all other electronic stores .
Will never use this site again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
2 comments
Catch
Maria C.Catch

Hey Gjg, sorry to hear this! I'd love to pass this feedback onto our Returns Team. Do you have an Order Number you can share with me?

Gjg
Gjg

C40251794

brielle

briellePerth, WA

  • 12 reviews
  • 8 likes

the problem is

published

i hate waiting for parcels so i paid express doesn't mean it gets dispatched the next day which it should considering its express and only one item

Product Quality
Incentivised ReviewNo
6 comments
Catch
Maria C.Catch

Hey Brielle, express shipping will typically be picked and dispatched faster, with typical orders dispatched in less than 24hrs. Are you able to share your Order Number so I can help look into your delivery for you?

brielle
brielle

It's already on its way

Catch
Maria C.Catch

Thank you for getting back to us so quickly. Was this within 24 hours?
We'd love to just pass on your feedback to our dispatch team.

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Ripped Off

Ripped OffConder 2906, ACT

The worst customer service I have experienced.

published

I purchased a TV one month before Christmas 2020. The Catch site said it was in stock.
It didn't arrive till well into 2021.
I contacted Catch many times as the order status never altered from "processing". I never had a call back...never had a reply to the numerous web forms.
It's the 18 Feb 2021...and still nothing.
NEVER USE THESE CLOWNS.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
Catch
Maria C.Catch

So sorry to hear about this delivery and customer experience with us as this really isn't what we're aiming for. We really want to make sure your feedback is passed onto our team are you able to share your Order Number with us?

Ripped Off
Ripped Off

Hello. I'ts too late to try to correct this now. I tried for 6 weeks to get Catch to rectify this problem with zero result. The review is accurate and Catch needs to improve their commitment to customers.

Catch
Maria C.Catch

Thank you for getting back to us so quickly. We're not disagreeing with you at all.
We'd just love to pass on this feedback for training and quality purposes and to prevent this from happening to any other customers.

D Marya

D MaryaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 5 likes

Beware of these people

published
Incentivised ReviewNo
6 comments
Catch
Maria C.Catch

Hi Jonanis, sorry to hear about the missing delivery. I'd love to help follow-up with our Marketplace Disputes team. Are you able to please PM us your Order so we can help follow-up with them?

D Marya
D Marya
D Marya
D Marya
M P.

M P.Greater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Unreliable

published

They advertised stock that they don't have.
I waited for 2 weeks to get my phone, then they cancelled the order from their end.
Customer support is useless.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Catch
Maria C.Catch

Hey MP, so sorry to hear about the customer experience here. I'd love to pass on your feedback to the team and make sure this is taken on board. Do you have an Order Number we can find you under?

Brett

BrettSouth East Queensland, QLD

  • 4 reviews
  • 1 like
  • Verified customer

Really cranky customer here!!

published

I listed this business 1 star I would go no stars if it would let me. I brought a item through catch. I messaged catch a few times within a week for updates to be told on 7th Day it was lost in transit. I Was offered a refund but it's not the point!! I may take the refund !! I will not buy from you guys again

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Catch
Maria C.Catch
Maria

MariaWestern Australia

  • Verified customer

Malfunction of Product and Bad Customers Service

published

I purchased a Aiwa speaker, I’m not happy item and the customer service. The speaker making a weird sound like a electric malfunction, I told them about this and they asked me to take a video show them and I did it. They asked me to contact the manufacturer and I rang the manufacturer by myself and the manufacturer asked me to deal with catch. I rang Catch back because I have a lot of time for this and they said they told the manufacturer about the issue and they will send the the email what to do. I’m halfway to loss my $280

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Catch
Maria C.Catch

Hi Maria, so sorry to hear about all the confusion caused with your attempt to return this Aiwa Speaker. Can you please share your Order Number so we can help look into this?

Page 1 of 281

Questions & Answers

Tiff

Tiffasked

Hi! Are your Birkenstock is authentic?

No answers
Priscilla Taulepa

Priscilla Taulepa asked

I ordered a Tahiti La Z Spa well over a month ago I have not yet received delivery speaking with the catch staff is a nightmare saying we are following up with the delivery company how long does it take just to confirm when a spa is going to be delivered? I WOULD NEVER ORDER FROM CATCH AGAIN........

1 answer
Catch
Maria C.Catch

Hey Priscilla, so sorry to hear about the delivery issue here. Unfortunately, it looks like this was lost in transit by AlliedExpress our courier. Our delivery team have unfortunately been delayed as they've been investigating with the courier. So sorry for the inconvenience - they have reached out via email to help issue you a resolution or refund.

Sharon C.

Sharon C.asked

I thought an e gift card would be really fast. Why has the recipient not yet received it?

1 answer
Catch
Maria C.Catch

Hey Sharon, has the recipient received the gift card yet. Typically these are received instantly. If you have not received this yet please give our team a call on 1300 222 824 or email us at customercare@catch.com.au. We'd love to help look into this one for you. :)

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