CBA Car Insurance

Extremely difficult to deal with, took us 4 months to get a car claim processed. Thank god the car was drivable and we could still use it. I reckon we've spent 10hrs on the phone back and forth. Moved to Allianz - avoid at all costs Show details

Absolutely disgraceful experience with CBA Insurance. My car was locked up at a panel shop for four days over an access fee, even though the accident was not my fault. That alone is ridiculous. What makes it worse is that even after I paid the fee, CBA Insurance failed to send a simple signal/email to the panel shop to release my car. Because of… Read more

their incompetence, I was left without a vehicle for days. I have three children and need to pick them up from two different schools, yet CBA Insurance showed zero urgency, zero care, and zero accountability for the impact this had on my family. This was not a complicated issue. One email could have solved it. Instead, I was ignored while my car stayed locked up and my life was put on hold. The lack of communication and basic customer service is shocking. If you’re a parent or rely on your car for daily life, think twice before dealing with CBA Insurance. They don’t seem to understand—or care—how their delays affect real people.

I made a claim with CBA after being rear ended at a stop light. Provided a police report number and name and address of other driver. I became quite unwell and did not follow up with the crash repairers as I was interstate and not driving. Reactivated the claim now things are better and have had the runaround with Hollard who now underwrites CBA.… Read more

I was happy the claim was reactivated but it seems they are now doing whatever they can to impede it. I was told the excess was waived as it was no-fault (rear end while stationary at lights). Advised to attend a crash repairer nowhere near my address. I argued that I was provided with one when first making the claim that was closer but told “the computer decides on location”. They eventually relented on this but not before becoming obstructive. I was asked for the other car registration. I know this was provided in the initial report and now cannot find it. Was told to attend police station and pay $100 for the report (they “kindly” provided the form!) Then to top things off, they reneged on the no despite writing to say there was none given the type of accident. No explanation when I asked just several emails stating my claim was under review. I’d made no other claims, it was entirely no fault, and had followed the instructions proved by CBA. The insurance is supposedly a benefit of the wealth package on my mortgage. A complete joke. I took my household insurance elsewhere given the premiums were too high. There’s little or no benefit in mortgage rates (any minuscule reduction is reversed within months independent of RBA changes) and to add insult to injury, my car insurance premium has increased to such an extent it is twice that of several other insurers from whom I obtained quotes. Needless to say, I’ve cancelled it. Should be no stars but I guess people understand that you provide one star in order to inform others.

Fast service and quick pay out after a total loss accident – My car got written off (not at fault, got rear ended) and I was concerned after reading other reviews that this would be a painful situation to deal with but it was actually a breeze. I submitted a claim, provided the other drivers details and they called me only a few days later to confirm my excess is waived and they will be sending a tow truck… Read more

out that same day to their assessor. The tow truck didn't show but was not the fault of CBA, the towing company had issues but came the following day. Assessor called the same day to advise it will be a total loss/write off. I think CBA called me only a week or less later to advise me of the same assessment then they called again a few days later to process settlement of pay out. No dramas at all, they said they will pay me out and chase it all up with the other parties insurer once its all settled so really no wait times it was great. Assessed, settled and paid out in less than a month so not sure if I just got lucky or other reviewers were unlucky with who they were dealing with. I definitely recommend considering they were also the cheapest for myself compared to other insurers.

They are good, recommended – I'm not sure about other reviews but my claim was very smooth and fast. I had car accident and it was total loss. They paid me same amount i purchased the car for. I drove the car for about 6 month. Show details

5 stars CommInsure – My car was damaged whilst parked in a shopping centre car park. I was concerned about how the claim would go after reading all these negative comments but it was seamless. The repairer they sent me to had a 5 star rating and they did a 5 star job. I waited a month to take my car to get repaired and it was promptly completed within a week. The… Read more

panel beater said CommInsure were one of the better insurers. They cost a little more but I'd rather pay for peace if mind. Thanks CommInsure.

I have been with Comminsure for 10 years from when I first got my vehicle as a 21 yr old. Back then my car was insured as new for old, worth 30k and I was a P-plate driver; naturally the premiums were high. Over the next 10 years imagine my surprise as premiums go up exponentially even though I have never had a claim or accident (at fault or… Read more

otherwise) garaged in a rural area. Comminsure expect you to call them to receive a discount every few years, they won’t apply anything on their own. My car was no longer insured for new for old or market value, i’m a 30+ driver with no claims… I was sick of getting ripped off and decided to swap to third party before purchasing a new car later in the year… Comminsure quoted me $10 a month for this; fantastic. But just 3 months later with no explanation the premium doubles…. Okay? No communication but what do I care it’s $20 sure. Fast forward another 6 months it’s now $26, again no communication.

Got a brand new 2025 Hyundai Santa Fe last week and have insured with Budget. Today I decide to cancel comminsure and am annoyed that it is unable to be done online and instead I have to call and wait on hold; eventually when my call is answered I get 10-20seconds of ?kids screaming/rattling phone noises/voices with no response to my “hello?” Before the phone is eventually answered by a consultant. So unprofessional. 10 years, no claims, and treated like crap throughout. Don’t recommend.

Stay away .. absolutely appalling customer service .. oh hang on how can I give this because it is impossible to speak to anyone i… on hold for over an hour to enquire about a policy but impossible to get ANY assistance as no one answers the calls.. just sit there like an idiot waiting for someone to answer … how do you expect customers to want to… Read more

use your product when customer service is NON existent .. do you even have humans that work for you .. like really ?? It’s a joke. I’d rather pay extra $$$ for service .. not need to wait over an hour on hold to get assistance. Hung up gave up waiting .. taking it further now .. I am finding to cancel my policy as I don’t want it renewed and it’s impossible to do this! Australian Financial Complaints Authority (AFCA I’m coming for you with this horrendous company

Absolute disgrace. Car was stolen and recovered, waited three months for the ‘repairs’ minor paint damage. Finally picked the car up to find that the missing internal parts hadn’t been replaced. The new key to replace the stolen key had only just been ordered. Communication between repairer and Comminsure was hopeless. They failed to respond to… Read more

any emails asking for updates until we requested our claim be escalated.

Insure you care with someone else!

I have 5 vehicles and I have had different insurances and so far this has been the worse service I ever had. They won’t have your back and are very sneaky to keep every cent. Stay away Show details

Got notice from MCV 5A even after agreeing to pay the excess. These people are fraud , was on call hold for 2 hours and representative just disconnected call and din bothered to call back. I will lodge harassment complaint with Vic police Show details

⚠️Warning ⚠️ Based on my experience if you are unlucky enough to have your car written off with CBA Insurance via Hollard Insurance your experience could be horrendous too. The assesors tried everything possible to ensure the payout figure was as least as possible, ignoring the model of my vehicle, ignoring factory fitted options and using… Read more

carsales data of incorrect vehicles. Long wait times on hold, never being able to get through to the team you need to by direct number and being bounced from department to department resulted in me having to accept the lesser amount ($10k) after waiting 10 weeks after the accident. Despite going through the AFCA complaints process which was also going to take another 10 weeks the stress of not having a vehicle and the ongoing costs meant I had to settle and they won. Learnings - know the fine print even when its hard to find, stamp duties aren't include for example, for me hire cars are only for 14 days and capped despite having a people mover. Make sure your policy has every single factory option clearly defined and then if you vechile is rarer go agreed value.

The claim department for CBA insurance, claims that your car modified and we dont pay you even the car is stolen. The car is found and they refuse to inspect it to acknowledge the car is not modified. I highly recommend to avoid using CBA car insurance. Show details

The worst insurance I ever had. I'm waiting for 1 month for a decision about my claim. They don't give any folllow up about the claim, when you call be prepared to waste more than 30 minutes on the line. It's luck that I don't work with my car to make money otherwise I would be fuc@*d. At least I was charged last week with the monthly payment of my policy. It's the worst car isurance I know. Show details

The worst insurance experience I've ever had. I work long hours, outside the opening times for their call centre but they won't accept policy changes to my address by email and don't have any sort of online portal. Don't waste your time, Allianz has better insurance for half the cost. Show details

Never again. We moved from another provider because of the competitive rates. Unfortunately that was a big mistake. Their lodge a claim online feature is quick , simple, however that’s where it stops. We wrote off our car, lodged the claim then waited 6 weeks to be paid out. If it wasn’t for me following up and calling everyday , which was an… Read more

1hour wait time at least everyday as well we still would be waiting. I have nothing positive to say about cba car insurance. We will never use this company again

Do not use comminsure – Do not use comminsure!!!!!!Very easy to start a policy, much effort put in to dissuade a claim inc, links that don’t work, 50min wait times then being hung up on, dreadful hold music to encourage hang up, system that doesn’t recognise your keypad entries, endless hand ball loop of one Commonwealth staff to another, on hold then going to nothing… This is what it feels like to deal with a corporation that doesn’t give a s$&t about humanity. Show details

Worst experience ever – Just rubbish i would say, m waiting over the call from last hours n these screwers not even picking up call, nonsense. I would have given 0 star but there's no option for that Show details

Terrible car insurance – Stay away from this insurance company, got a claim with them and they have no machine to put you have a mechanical inspection so they told me to get the mechanical inspection done my own and they'll cover the cost but have turned it back to me and didn't cover the cost of the inspection and say is was a wear and tear, how possible is wear and tear after my car got to an accidents Show details

Cant get through to help, 85 minutes latter – Shocking!! been on hold for 80 minutes now! Comminsure have not paid the claim made by the 3rd party, and they are saying I must pay the excess because it's my fault, how can it be both? Show details

Triple charge! – I took out a comminsure policy a few weeks back. Aka Hollard. I provided my credit card for immediate payment and back details for future yearly auto debits. Turns out they charged my credit card plus by bank account twice! So they deducted the premium 3 times and have no systems to pick this up. Absolutely hopeless!! Show details

Poor service and long waiting time – Customer service is very poor. I waited about 2 hours to get through their phone to speak to one of the consultant but after 2 hours and 3 minutes ling wait, the phone got disconnect. I have been CBA Customer since 2000 and never experienced this kind of service from them. I am surely changing my insurance provider. It's not worth the wait when you already in stressful situations. Show details

Kangaroo Hit Claim – I have been a Commbank customer for over 40 years. I made a claim after hitting a Kangaroo and was told my customer service person that became no other vehicle was involved in the accident that I have activated a $200 optional extra excess, taking my excess of $600 to $800... Under Australian law, hitting a Kangaroo is not considered driver… Read more

fault! I have escalated my complaint and told Comminsure, there is no point in having a $600 excess if any claim made activates such a sneaky clause.

Disappointing Experience with Comminsure – I recently had a rather frustrating experience with CommInsure that I feel compelled to share. My car was involved in an accident, and unfortunately, dealing with their customer service has been nothing short of a headache and caused stress. Firstly, the wait times to speak to a representative were unbelievably long. On multiple occasions, I… Read more

found myself on hold for well over an hour, which clearly demonstrates a lack of respect for their customers' time. This was exacerbated by the fact that when I did finally get through, the staff often came across as condescending and dismissive of my concerns.

One of the most concerning issues was the lack of communication regarding the handling of my car after it was towed. It remained at the tow truck site for an extended period, untouched, until I initiated contact with them to move forward with the claim process. This level of negligence is simply unacceptable.

Moreover, the entire claims process was riddled with extensive delays. It took an unreasonable amount of time for them to even determine whether my car was a write-off or not, despite providing all necessary documentation promptly. This prolonged uncertainty added unnecessary stress and inconvenience to an already challenging situation.

In conclusion, my experience with CommInsure has been highly disappointing. The combination of poor customer service, excessively long wait times, condescending staff, lack of communication, and significant delays in resolving the claim process has left me thoroughly dissatisfied. As a result, I cannot recommend CommInsure to others seeking reliable and efficient car insurance coverage.

Terrible insurance company – I would never recommend CBA Insurance or Hollard Insurance. It took four months to be settled after a small claim was made. Insurance company just kept saying that the repair invoice had never been sent to them despite having sent it over 20 times. Show details

Poor service – Very poor service they wrrite of my car and said pay you in 15 days more than month still waiting. I spend more than 90 mins each time to call them and no answer. Show details

Terrible stolen vehicles experience – Had 2 cars stolen under 2 claims. Both found by the next day. Spent hours possibly now 10's of hours on hold trying to chase up what's going on and been hung up on mid call multiple times and they don't call back. Have to make a complaint everytime I need to talk to someone, and that that takes days for then to contact you. Been without either… Read more

vehicle now for 1.5 months and have used up hire car on both claims. Managed to get a minor extension but Hollard/CBA refusing to extend the hire. Now we'll be stuck without any vehicle and we're a working family with kids in school. Assessors been really good but we have no ETA and when we'll get either vehicle back.

This has been a terrible experience and will be moving insurance companies as soon as we get this resolved.

TERRIBLE SERVICE , DO NOT USE – One star is too many. These clowns have been very uncoperative and have absolutely no customer service whatsoever. Don’t waste your time or money with them. Show details

Terrible – Lodged an online claim for an accident where I was NOT at fault. Didn’t receive any correspondence. Called them. Left on hold for over an hour, so I hung up. Tried to call again a few hours later and again was left on hold for an hour. Wish I never left RACV. Do not use them. **UPDATE** Took 2 months to finally get through the process and another 2 months until the car can be fixed. Still unhappy with their service. Show details

Worst insurance company ever – Have hire car with the insurance, I wasn’t told that I have to pay bond from my own pocket, I wasn’t told that hire company will only take psychical card and will not use Apple wallet card. CBA would not help me get home as it is not in their policy. Once car was fixed I contacted Cba to arrange taxi from hire car to smash repairer only to be… Read more

told that they only cover trip from my home to smash repairer ( even though it is longer trip ) then I wax told I have to arrange Uber or taxi and claim the money back with them. When I said I have no money for a taxi I was told I need to return hire car because they not pay for it now since my car is fixed. Terrible service, no compassion.