Not great, paid $150.00 for a product that is has numerous faults and is not useable.
I purchased a refurbished Samsung S7 Phone through this company, shortly before Christmas. This afternoon I opened up the package to get the phone working, before I return to work tomorrow morning. Almost as soon as I turned the phone on, I could see there were issues. Firstly, the language was set to German, so I think the android operating system, may be international and not set here for Australia? (Which can create problems, right from the get-go) I changed the language to English, but there is STILL clearly an issue with the android operat...ing system (it would constantly state that the android system was uploading and do this over and over again) Then I could not get past the create a Samsung account and then sign in with your Samsung account (even though I went through all the steps and did, actually successfully create a Samsung User Account (I have email proof to verify this) and then there is the fact the phone gets very hot, and finally the battery is not charging and the charge that was left in the phone, completely died, turning the whole damn thing off!!! I have wasted my entire afternoon into the evening trying to get this product to work. I am flabbergasted that this product got through ANY quality checks at all! I got the phone (roughly two and half weeks ago) and have not attempted to use it until today...........so other than attempt to get it to operate, it is done nothing.......I have not even been able to make a single phone call on the damned thing!!! NOT good enough CELLECT!!! You need to send your customers products, that are FIT FOR PURPOSE!!!
Great services and great phone
I purchased an iphone Xs in pristine condition - the phone was pretty good overall but it was an international version and I couldn't disable the camera shutter sound. Kyle helped me to swap a new phone that has no shutter sound. I am really satisfied with their customer services. I have been using my phone for a week now. It is still in amazing condition. Thank you so much for your help, Kyle!
Good refurbished phone, but had an undisclosed fault
I purchased a Samsung Galaxy S7 - the phone was pretty good overall, but the headphone port doesn't work. I was still using my old phone for about 6 months after this purchase, so I didn't realise until it was too late to return. I would probably buy again, but I'd be sure to check everything works straight away.
Ordered an iPhone XS Space Grey 64gb in Excellent condition on a Monday received on Wednesday! Standard shipping, also phone is in amazing condition and battery health is great.
Excellent after sale
The phone was as described in excellent condition. There was a minor issue with the battery but they changed it and the phone was promptly returned. I will recommend Cellect for your phones as they offer peace of mind. And will recommend to my friends.
We received an iphone 6 in perfect condition however immediately we had issues with the battery. Over heating, not retaining charge. We contacted cellect and advised to send the phone back by startrack express. The phone was returned in a padded bag. On return the phone was damaged by the courier and now being charged $120 to repair a screen that when it left my home was in perfect condition. Also the warranty is now voided. Terrible experience all round and WOULD NEVER recommend - very disappointed
Getting What You Pay For :)
Going through Cellect meant I wasn’t going to be paying an arm and a leg for literally the same device that I’ve been eyeing off! Description stated that the phone screen had minor scratches which you can’t see after a screen protector, full battery life and everything in tip top condition. I was extremely happy when I received my IPhone 11 Pro that it was exactly what I knew I was getting. No disappointment going through Cellect where I have recommended my partner to upgrade his phone through as well.
Minus 10, rip off morons
I received a faulty Samsung S8, the speaker didn't work when talking on the phone and their where 4 lines randomly appearing on some apps.
I reported it within 24hrs of receiving the phone. After some negotiations I had to buy a new phone, to transfer my data before sending it back. After purchasing an s8 Active through them, I returned the phone. Due to covid restrictions etc there where delays. I requested a full refund for original phone, but they said I wasn't entitled to a full refund because I didn't return it within 30 days!!! I've spok...
Issues with Phone but resolved incredibly well
Had a couple of problems with the iPhone 8 I bought, the customer service Manager Josh got in contact with me and the situation is being sorted!! They seem to care about their customers and their experiences I will be using there service in future. Good range of products and any issues contact Josh he will solve it immediately!
P.S. Use a different site to get your Cellect mobile products off other than MYDEAL such a shoddy service
Product and service both excellent
Purchased Samsung S7 on Wednesday. Delivered to Perth Saturday.
Phone looks pristine - Can't find any blemish.
Surprised by the welcome addition of a clear plastic 'phone sleeve, and screen protection.
I am well pleased with transaction.
Received my phone very promptly within 2 working days in excellent condition as advertised, great customer service as i called prior to ordering to confirm they had the phone in stock as the website i ordered through (Kogan) said 'low stock' and i got through to the customer service operator within a minute of calling and they provided friendly service. I was hesitant of buying a refurbished phone however my pleasant experience has me recommending this seller and will be shopping at Cellect Mobile in the future for my phone purchases. One thing...i would recommend Cellect Mobile incorporate on their website is Afterpay as a payment method in order to make purchasing more accessible to everyday customers so as not to have to search and buy through an alternative marketplace seller that offers Afterpay such as Kogan.
Great refurbished phone.
Great refurbished phone. Support was great as well. I have used them to buy another phone for a family member. I will be using them again without a doubt, awesome.
they miss informed me
I rang Cellect before purchasing the product enquiring about delivery as I was in need of a phone ASAP as I was having a VCAT phone hearing in a few days. I was told that as soon as they receive the order it would be packed and ready to go express post which I paid extra for. I purchased the phone on the 26th may early morning expecting it to leave that day. It did not leave until the 27th at 5.30pm and will not receive it until the 29th. I paid an extra $15 for express post, have missed the hearing and am very upset. I believe I should be reimbursed the express post fee. they miss led me
Samsung S5 refund
Had a problem with a phone supplied however a full refund has been forthcoming. Staff have been very obliging even though I was somewhat anxious to see a result the service was excellent.
Great service and wonderful phone recieved
The phone that I ordered was perfect, everything working smoothly, and great features on the phone, the phone was very fast to arrive, before the time scheduled, even came with sim card in safe packaging, 5 stars. Will be ordering in the future for other phones.
Questions & Answers
Hi guys, do refurbished phones (I'm looking at Galaxy S10) come with a new battery or if not, what is the capacity you guarantee?
I’d get my phone somewhere else if I was you. Got an iPhone 8 off them, the screen wouldn’t turn on. Sent it back at my own expense, 1 week later the phone wouldn’t hold any charge. Sent it back and it was a hassle getting them to fix it. They were trying to charge me to get it fixed, stating the warranty was voided because of a small scratch in the bottom corner of the screen. If I was you I’d go elsewhere. Good Luck
All of our devices are tested through a strict 70-point QC test. This includes the battery. Should the battery prove to be insufficient, they're replaced.
@James R. I'm sorry your experience in the past was not up to par. Can you please email firstname.lastname@example.org with more information on your order/RMA number?
I am looking to order a 7 in average condition what are the issues with the average can u describe to me because im having seccond thoughts
I have found there phones above average and love my purchase
Is the Phone you purchased great quality? I'm looking at buying the iPhone 5s or iPhone 6? Are there phones good quality?
I would really appreciate a reply:)
Get an answer from our members and Cellect representatives
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