Absolute dog trash company. Screwed up my order by sending the wrong product and I've had to call everyday and still 5 days later they refuse to give me a refund and I'm still without my parts. They told me they were waiting for the customer to return my parts before they could send them to me, which I said I didn't pay for parts that may have… Read more
been opened by another customer. Apparently there is no managers that work there that can take an enquiry. My order has been escaled for over 5 days and I have not received one call from them about the refund that I requested. My order is only $230 and it seems like it needs to go to the CEO for a refund. A call centre staff named [Name Removed] had promised he will give me a call on multiple occasions and has never followed through. If you're after a reliable company and a company that deserves your business, look elsewhere.
Bad experience. Bought a “multi platform” wireless gaming controller from centrecom bendigo based on the advice of an assistant. Didn’t need anything fancy- just specified that it had to work wirelessly with my macbook for casual gaming. Couldn’t get the thing to work wirelessly. Went through a three hour troubleshooting session with the… Read more
manufacturer, who agreed that it needed to be returned to where I bought it. Took it back to centrecom less than a week after purchasing it, still in the box, with receipt and transcript from the manufacturer. Centrecom said that it worked for them, so they couldn’t verify the fault, so they wouldn’t replace or refund it. “The best” they would do was ship it to their lab to try to recreate the fault, which would necessitate another hour of travel for me once they were finished their messing around. Repeatedly told me it was a “change of mind” return, which they don’t accept, even though it was a “not fit for purpose” return, because it didn’t work for me. I was previously a loyal centrecom customer, but, honestly, I wouldn’t shop there after this. Centrecom prices aren’t really low enough to take the risk that, if you buy a dud, you’re stuck with it. I can’t think of another company who would have refused this return- I’d have been better off buying the same thing from amazon, which is a sad state of affairs.
Excellent service very quick with delivery and package was well packed. Excellent Monitor great picture getting over 150fps in games included Horizon forbidden west as proof. Show details
Reviews with attachments
A horrible experience and a substandard product – As a returning customer I couldn't be more disappointed with my experience this time around. The PC took weeks to arrive, then when it did it had multiple issues. Fan was installed backwards, the HDMI ports are faulty, and performance is generally poor for a mid-spec unit. I attempted to have the unit repaired under warranty, however their only… Read more
solution is for me to ship it back from QLD to Victoria at my expense. I'd strongly recommend you consider an alternative supplier if you don't have easy access to a store as their after sales service is appalling. Horrible.
Honest review, NOT a paid one – If you want some drama in your life, this is the place to go P.S This product is for my career, NOT for entertainment (I do A.I, so need a strong laptop) One February,2022 they have a promotion and I was hooked (~$3,000 Laptop) 2 months after getting it, I start to notice problems with the battery We all can all agreed that it’s a pain when… Read more
it come to calling customer support and hours of waiting on the phone for someone to pick it up
So after days of headache, we finally decided, it need to be send to the centre to get a look at
Pick up will be from 9am to 5pm, very specific…so I have to get a day off of work, and guess what…. No-one came
So I have to get another day off again( mind you, I lost moneys (wage + commission) for not be a able to work for those 2 days)
When the laptop is being look up, I ask them to do a total check up if there are any other problems and from the look of it, they only find the battery is dead so it got replaced
I wasn’t really happy that after only 2 months, there are already problems with it, but time was more important to me so I decide to accept that damaged laptop back
After 1 month when I got it back
The laptop start to have problem every second days (let’s not get into details since it will make this review way too long)
So I decided to ask the company to send me a new one and repeatedly ask them NOT to give a refund
Is it too much to ask, if I just want a new/ undamaged laptop like every other customers got from day one?
After 1 month of waiting (half a year from when I purchased the product)
They finally give me a reply and guess what I got ….. Exactly what I asked NOT to give me … a refund
($2,899 is what I got) ($2,933.79 is what I paid)
I assume that most of us here are in Australia, and we all can notice that price of everything’s have went up for the past few months
My ~$3,000could get me one of the best laptop 6 months ago And +with the promotion, I did get a laptop with max spec for 99% of the things (except sound and visual)
But now, with that same amount of money I can only get average laptop at best
Again if you like some drama in your life, this place can give you a minimum of 6 months of it
Faulty products and scam-y tactics to not refund me – Shopped at Centre Com for years and spent thousands from them. Recently I brought an Odyssey G9 from Centre Com turns out it had the flickering issue. Thought it was my GPU, upgraded that, changed cables, still had the same flickering issue. Macbook (M1 2021) even had issues. So decided to take it back to Centre Com, was advised to drop it off… Read more
and someone will look at it on a weekday, so dropped it off on the weekday, hoping someone would look at it in 1-2 days, turns out after dropping it off the technician, who gave no info, told me to email and let support know. Finally they advised it would take 4 weeks. Anyway, not happy about just finding about this AFTER dropping off the monitor, as I need a monitor for work this had turned to another hassle. After a few back and fourths with support. They stated that it had no issues that can be found and are returning the monitor too me, still having the same issues, which are clearly visible, and shown in the video attached.
My advice get your computing parts from a company who values it's customers. You never know, you may also get a faulty product and watch Centre Com try and weasle out of giving you a refund or fixing the product.
Bad customer service – I just order online for Airpods on 22nd August and its 30th August and did not get a simple reply that why its taking too much time. I tried to call then but their phone lines are bad as their service is. Trying to call 2 3 times and waiting one hour in the queue and phone calls ends when I reaching number 1 or 2. Then Try to call on Sunshine… Read more
number and someone pick up the call and told me that waiting for stock and when I asked for response that when I will get the product and that person put me on another line where it has queue of 13 people. What sort of business they are doing? Even they did not send a single email regarding that they do not have stock.
Last order from that company and will never return back.
I need my money back that’s it.
Note - I TRIED TO CALL THEM 3 Times but when ever I reached at no. 2 the system dropped my call. And again calling and queued at 13. So bad system by Centre com, if you are not able to handle the customer service just shut your company no need to waste our time.
Uploading the order email and video as a proof.
Non-coperarive & mis-leading. Recently bought a 27inch Acer Monitor on line for my kid's study. Once unpacked & connected with pc found out No Sound / No built in Speaker!! Straight way contacted Centre.com over phone - requested for an upgrade/ swap with another model having Built in speaker.. agreed to pay the difference of the price..… Read more
ensuring them the packages & Accessories are intect.. But they refused saying its " Change of Mind"..Which is Not the case at all! I was told to apply on Line.. I Did.. waited.. same result!! This was my first & will be the last purchase from Centre.com. very disappointing. Be aware of them!!
I placed an online order for a GPU during the December sales and confirmed availability by phone before the sale ended. Shortly after the sale period ended, I was advised the item was not in stock. While staff were polite when contacted, there was no explanation or goodwill offered. This experience highlighted poor stock transparency during promotional periods. Show details
Centre com is a scam like company selling garbage phones. The sold me the phone claiming its was not refurbished for the full price, but the phone stopped working after 2 months of usage. The warranty replacements take more than 4 weeks. They offered its repair which is useless as its clear something fundamentally wrong with the phone at the… Read more
start. Now I will bewaiting for the phone to be 'repaired' for more time then I actually used it. They claim everything is fine. Scam
Very good keyboard high quality and good looking, very satisfied
Don't know which company you hired to deliver, they can't do their jobs and it is almost a week for my package for it to arrive and yet is still out there Show details
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The online purchase has been very satisfactory. I was not happy when I received a damaged box with the item (see attached photo). I hope the item is in good condition
We ordered 2 new power supply units for 2 PC builds , for family birthdays , both the tuff Asus 750 W and the thermal take 750w came across Australia safely to Perth . We now are going to enjoy building the PC's and a suprise for the wife's a PC and a bonus , huge awesomeness.thank you centre.com Show details
The shopping experience was a nightmare at Centre Com. I placed a order with multiple items and they held it for over a week, giving me different misleading information along the way. 1. This is an online shop — they should have a proper stock system to show exactly what’s available. If something is out of stock, it should be listed as such, not… Read more
shown as available just to trick customers into placing an order.
2. After the order was made, their staff tricked me they had stock at other stores and needed time to transfer it. That’s unacceptable — if they don’t have stock ready to ship, they should say so, so customers can buy elsewhere instead of waiting. (I waited long time eventually find out they don't have stock, not need transfer from other stores)
3. Their online support was terrible. They couldn’t give accurate information to help me decide whether to wait or cancel certain parts. They couldn't tell me whether it's been transferred from other stores or just out of stock.
4. Even after I requested a cancellation, they didn’t refund the money immediately for the missing parts. Worse, the payment surcharge was charged on the whole order, including the items that were out of stock. Now I have to follow up with them to chase refund.
I will not shopping online here. Your order might be delayed for a long time while they keep giving you wrong information to make you wait. Compared with other stores that usually dispatch computer parts within 24 hours, Centre Com was a nightmare.
The screen protector exhibited a rough patch, apparently due to a loss of anti-reflective film. Initially mistaken for an air bubble, tactile examination revealed a textured imperfection. I am feeling quite disappointed. Show details
I purchased a Montech king 95 pro black pc case from centre com, after receiving it I changed my mind. I then reordered from them again a white case as I did not want the black case I ordered, they refused to refund change of mind purchases, even if the product is new in the box, and no store credit either. Very inflexible business to deal with,… Read more
after many thousands of dollars spent there over many years they won’t see another cent from me. I build pc’s on a daily basis and wont be buying from centrecom as first choice anymore.
Latest follow-ups
Avoid Centre Com: Months of Incompetence, Deceptive Practices, and Zero Resolution I purchased an ASUS ROG Swift OLED PG32UCDM 32" 4K monitor for $1,749 — an expensive, premium product that failed within just two weeks of purchase. What followed has… Read more
been one of the most frustrating and incompetent customer service experiences I have ever encountered. The monitor developed serious display faults almost immediately — green crackly dots, red dots through the screen, and the display cutting to black after 10 seconds. I followed every troubleshooting step Centre Com requested, tried multiple cables, different devices — nothing worked. The product was clearly defective. From there, everything that could go wrong did. The initial pickup for the warranty return didn't even show up. I explicitly requested a replacement under Australian Consumer Law — they issued a refund anyway without my consent. When I pushed back, they agreed to a replacement — then their accounts team accidentally processed the refund regardless, cancelling the replacement. And to top it off, the refund I received was $50 short of what I paid — I paid $1,749 and received only $1,699. Only after having to chase them repeatedly and threatening to escalate to the ACCC did they finally agree to refund the missing $50. The fact that it took that level of pressure just to recover money that was rightfully mine speaks volumes. A legitimate business corrects a refund shortfall immediately — you don't have to fight for it. To me, this is indicative of deceptive business practices and I would strongly caution anyone considering purchasing from Centre Com. I will be monitoring whether the additional $50 is actually returned, and if not, I will be proceeding with a formal ACCC complaint regardless. Do yourself a favour — buy your electronics elsewhere.
Follow-up · There has still been no resolution to this matter please avoid this company,
I place my order everything was in stock and I received my order today. Only to find that they only had half order and my NVME drives didnt ship with the order. After I have emailed sales they got the rest of my order ready to ship. Very slack in my view. I don't think they even knew they had stuffed the order up. Show details
Follow-up · No the packaging wasn't damaged It took another week to get the rest of my order No they didnt offer any compensation I still use them as people do make mistakes and hopefully learn from them.
I would give less but i had to pick 1 star! they are not worthy of that. It all started with me placing an order and was advised that everything was in stock and would be between 3 and 5 days, OK no issues, about 10 days later, i contacted them,… Read more
they said that they have run out of one part of my order and was waiting, it was then going to be despatched within two days. Well waited another 8 days and still no delivery more emails back and forth! yes we will dispatch it to you! The worst part of all of this is no communication with me, i was the one asking them, time and time again. yes they apologised, but still no update on my order.
I can understand that stock can run out but not the "no communication part"
Follow-up · About a three week delay. Absolutely no meaning apologies just that they are busy. I had to email them for updates about 4 or 5 times. Products are great, but customer service non-existent.
Positive reviews
Perfect service Purchased an Asus Mini pc, with Win11 pro, ready to go. The best price in Australia and the only place where I could get a fully ready pc, the top of it the latest Australian model. The email communication system worked well. I got an option for bank transfer and Centre Com confirmed the payment in a few hours. You make me feel good, every ways possible Thank you Show details
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I am very happy with the ASUS computer I bought, it was a great price and the service and delivery time was excellent. This is the third computer I have bought from Centre Com and I will gladly deal with them again with the good service I have always received. I recommend them for sure. Show details
After reading all the negative reviews, I had purchased an AMD Ryzen 7 9800X3D. I forgot to add freight insurance, $7.24. I didn't think I would have much luck with my request, being a low-ticket item. I filled in a support ticket on Friday. On Saturday, I received an invoice for the $7.24 from Angel, which I paid, then on Sunday, I received an… Read more
email from John B confirming the sale, item shipped on Tuesday. I received it on Wednesday, everything was sealed and new. I was amazed that their team was working over the weekend. Great work. I have another order in, hoping this one goes as well.
Negative reviews
Terrible experience with bussiness. Will NEVER BUY from this bussiness I pruchased GPU but it did not fit in my system . Still packed but was refused to return. NEVER PURHASE FROM THIS SITE
I bought a graphics card on sale and paid with PayPal to use Amex. They put my order on hold because I used VPN and paid via PayPal. I was asked for photo ID and a utilities bill (with private details redacted), which took a few days to sort out. After 2.5 weeks they said it was out of stock (EOL product) and couldn’t fulfill it. I bought the… Read more
alternative they suggested, paid additional price difference but used Mastercard this time to avoid more PayPal issues.
Now I’m just waiting and hoping my product comes and no more dramas. Probably should’ve just stuck with good old Umart :')
Ordered a GPU from Centrecom. The price went down by 80 bucks. Tried to get a refund price difference but was rejected because of their refund policy. It was pretty insensitive when they mentioned that the price goes both ways and that they do not request additional payment for price increase. Please be aware of this and shop elsewhere with a better refund policy.
Recent reviews
Received my new "samsung" curved screen yesterday and I set it up and to my horror, I felt as though I was drunk. This screen is the WORST!! screen I have ever purchased. The pixels are so large I can see them individually from half a meter away. EVERY word on the screen looks like it has red ink bleeding out of it. This is unbearable. I went out of my way to purchase a well known brand and I get this!! SO NOT HAPPY!!!!!! Show details
Used Centrecom in the past and had no issues. Until this time, did a bulk order of thermal paste (20 x small tubes) , and has just taken 2 weeks to the point of it being shipped out. Items were listed as in stock for delivery. I followed up with support, and they were unable to provide an ETA, and just said they are waiting for the stock to arrive… Read more
at their warehouse.
Their support didn't seem like they wanted to follow up the inquiry internally, but instead wanted to push you into changing to a different item or a refund. A simple follow up with their warehouse team, they would have been able to provide me with an ETA. Shouldn't take 2 weeks to transfer stock, now will likely have to wait 1 more week for the items to arrive in the post.
3 week turn around time for an order of 100 grams of thermal paste. Would have taken the same amount of time, if I had ordered it from china/AliExpress.
A bit disappointing. Hopefully Centrecom look into why their Warehousing/Postage team are so inefficient. Seems like a lot of people have similar experiences.
Just also saw some random employee put themselves onto my invoice as the salesperson to try and get commission. I ordered via the website , it should say "Web Sales" on my invoice as the sales person, like my previous orders . Not some random "[Name Removed]" person wth lmao.
Ordered 2 monitors and the website said there was stock. Waited a week and nothing was progressing. Called and spoke to someone who said I would get a call back in 24 hrs but no callback after 72 hrs so I called them. They said there was only 1 monitor in stock. They said they could not send that monitor and then send the other one when they had… Read more
stock. I asked to speak to a supervisor and they didn’t put me through to anyone. I was very polite. Now I am waiting for 2 monitors I have paid for and they cannot give me a date that they will get stock. Issue resolved
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