Delivery of a new vehicle I purchased from Melbourne to be delivered in Sydney went extremely smoothly and ahead of time. Tracking worked well and car delivered in tip top condition and was even hosed down so was nice and clean. The facility in Sydney was well protected from a security and weather perspective.
The customer service onshore is brilliant, friendly & courteous.
The customer service offshore leaves a lot to be desired. Staff are hard to understand and don't seem to know what is going on. This had the impact of lowering my confidence somewhat. As the frontline for CEVA's brand, I would be rethinking that if I was the CEO.

Worst service I have used. I had my car transported from NSW to WA. My bonnet got scratched, when I brought it up, the man brought my car around to the front implied that I was lying. There was significant delay and when I wanted my car to be delivered in the early afternoon, then refuse the service. I offered to pick up my car, they did not provide any address. When I want to update my current address after I moved into Perth, they refuse to take it from me. The call centre personnel were unfriendly. Also, someone working in the company stole some stuff in the car including my GPS. Overall, terrible work ethics within the company. Terrible experience every step of the way. I will not recommend this company to anyone.

Highly recommended. Car arrived well ahead of schedule. All communication was great. Tracking system great. Everyone I spoke to super friendly and helpful. Thanks Ceva
I don’t usually write reviews But ...

Why even have a tracking system, its terrible. shows my car planned to be picked up 5 days ago at 8:51am. Since then, nothing!!!! Has the car been picked up? who knows? Is it sitting at Fisherman Isle as shown? Perhaps it's on the way, who knows? And dont even try and call, the customer service people are very hard to understand and not very helpful. Its obviously an overseas call centre. I've used Ceva a few times to move cars and to be fair, the cars have always arrived in good condition. But in this day and age, if you offer online tracking, it probably should work???

I transport my car interstate 6 times per year on ceva premium encloses service.
Ceva provide a reliable service and the depot staff are always polite and helpful .however the car is always filthy when i get it back. It is Matte in colour and is always covered in greasy hand prints all over the drivers side roof / drivers door bonnet and boot. As the car is a light Matte finish it is so hard to remove these stains some are now permanent.
As I pay a premium for their premium service i would expect the truck driver to have clean hands when enteri...

Booked in a car transport service, everything seemed fine. They picked the car up from its location then said that the hand break does work so they left the car then wanted to charge a fee. They need to be more specific with asking questions about vehicles and actually tell you they can’t pick up a car with no breaks.

In Oct I slammed CEVA for ignoring a damage report due to my car being transported from Hobart to Perth. They have now paid for the damage to be fixed.

I went to the front desk in Pinkenba unaware of the perfectly executed service i was about to recieve, this awesome, polite, professional, vibrant, lady a company could only hope for a representative like this. My vehicle was hand delivered by this wonder woman, representing the all the people involved in getting my rig here in safe hands. Well done everyone, from my brothers front door to me! I will never beat that service again, Damn;)

We have used other companies for transporting our vehicles and had all sorts of issues
Ceva by far the best transport company to deal with very professional.
Only be using Ceva from now on.

Pick up was good and as discussed. The driver rang me prior to pick up. Just wondering where my car is ? I paid for delivery in 9 days. It's been 14 actual days now. When will it be delivered ?

Dude, where's my car ?

Regards

STC

Car booked weeks in advanced. No one showed to collect the car. They couldn’t sort it out even after 10 phone calls. Worst customer service ever. Whatever you do, do not use Ceva.

THEN hung up on me extremely rude staff could not speak or understand australian english
0/10 put me off from dealing with such a ignorant company
website is useless and tells you to call even more useless staff

good service nice work！the service is perfect. l dont know how to say too much. l really recommend my friend to use ceva tracking. good response and great service ever

I had a brand new car shipped from BNE to SYD. The day before I got a notification saying the vehicle had arrived at the depot in perfect condition and would be dispatched the following day. The following morning, an hour before it was to arrive, I receive a call saying there was a breakdown in communication and that my rear windshield had actually been shattered in transport (bird strike). Though this was a freak accident, what followed was the worst customer experience I have ever had. It took CEVA and its horrendous claims department more th...

Had my car transported from Melbourne to Darwin.

Upon collecting in Darwin, they told me to inspect the outside of the car for any issues and let them know if they were. I did and there were no issues on the outside.

Upon driving off, I noticed a smell. Pulled up and found that something was spilt in the vehicle - coffee or something on the passenger side that had caked onto the door jamb.

I made a claim and was told because I didn’t find it before I left, they are not responsible. I was also told they have a policy of ‘no food or drink’...

Two times in a row this company has sent a large truck to a suburban area; after calling pre-calling dispach to make sure it doesnt happen. Forces you to drive unregistered vehicles to them; when they should be at your door step; then make you walk home -kilometres-. Awful service. Ive sold 43 cars in 2 years; ive given them on average 8k a year; never again. Ever.

Transport from Sydney to Rockhampton. Our car was collected by CEVA from the sales company on the 31/08/2020 and taken to CEVA depot. It stayed in the Depot for weeks until it was moved to their Brisbane Depot. The delivery date kept coming and going. They would notify us the day of delivery that the car had not been moved, after we contacted wondering where our car was. Finally our sales company gave us the CEVA manager's contact number who was rude and had no empathy for the situation. We asked for a refund so we could fly from Rockhampton to...

CEVA vehicle logistics shipped my brand new car from Melbourne to Adelaide arranged by a third party. It was detailed after arrival then left under a tree for two days. Car with only 20km on the clock was filthy with leaves under the boot and bonnet, scuffs and dusty fingerprints inside. CEVA said this was not their responsibility and they couldn’t have been less bothered. Zero care or concern. The guy even said don’t bother writing a comment on the form when I signed for the car because it wasn’t their problem and I had no right to do so. I’d think twice about trusting this lot with your car if this is indicative of their level of care.

I purchased a car from a Dealership in Perth and it had to be shipped to Melbourne, unfortunately the dealer picked CEVA to transport the car, three weeks later the CEVA tracking system says the car has been moved by road, spent 6 days on rail to Melbourne, by road again and day before its scheduled delivery into Melbourne the tracking system shows the car is being shipped back to Perth!! When you call you only get the Philippines call centre where nobody knows anything, only what the tracking system says. Absolutely hopeless. Do not use ceva, find another transport company. I’m still waiting to find out where my car is, nobody seems to know. What a farce.

This company is just rude. They don’t call you back when they say they will, they don’t respond to emails AND the worst part is that their tracking system is a joke. Yet to move, planned, in Progress or completed. Pretty simple to understand status updates on each leg of the journey, right??? No, the tracking might show you that something is planned or maybe that it is in progress (or neither until it is completed). It is the worst. The estimated date doesn’t even update when it is in the past now??? I would not use again.