Reviewer Photos & Videos
Great experience with onshore but not so much with offshore
Delivery of a new vehicle I purchased from Melbourne to be delivered in Sydney went extremely smoothly and ahead of time. Tracking worked well and car delivered in tip top condition and was even hosed down so was nice and clean. The facility in Sydney was well protected from a security and weather perspective.
The customer service onshore is brilliant, friendly & courteous.
The customer service offshore leaves a lot to be desired. Staff are hard to understand and don't seem to know what is going on. This had the impact of lowering my confidence somewhat. As the frontline for CEVA's brand, I would be rethinking that if I was the CEO.
- Verified customer
Worst service I have used. I had my car transported from NSW to WA. My bonnet got scratched, when I brought it up, the man brought my car around to the front implied that I was lying. There was significant delay and when I wanted my car to be delivered in the early afternoon, then refuse the service. I offered to pick up my car, they did not provide any address. When I want to update my current address after I moved into Perth, they refuse to take it from me. The call centre personnel were unfriendly. Also, someone working in the company stole some stuff in the car including my GPS. Overall, terrible work ethics within the company. Terrible experience every step of the way. I will not recommend this company to anyone.
why have a tracking system at all
Why even have a tracking system, its terrible. shows my car planned to be picked up 5 days ago at 8:51am. Since then, nothing!!!! Has the car been picked up? who knows? Is it sitting at Fisherman Isle as shown? Perhaps it's on the way, who knows? And dont even try and call, the customer service people are very hard to understand and not very helpful. Its obviously an overseas call centre. I've used Ceva a few times to move cars and to be fair, the cars have always arrived in good condition. But in this day and age, if you offer online tracking, it probably should work???
Reliable service but off shore customer service
I transport my car interstate 6 times per year on ceva premium encloses service.
Ceva provide a reliable service and the depot staff are always polite and helpful .however the car is always filthy when i get it back. It is Matte in colour and is always covered in greasy hand prints all over the drivers side roof / drivers door bonnet and boot. As the car is a light Matte finish it is so hard to remove these stains some are now permanent.
As I pay a premium for their premium service i would expect the truck driver to have clean hands when enteri...
Need to ask more questions about vehicles conditions
Booked in a car transport service, everything seemed fine. They picked the car up from its location then said that the hand break does work so they left the car then wanted to charge a fee. They need to be more specific with asking questions about vehicles and actually tell you they can’t pick up a car with no breaks.
- Verified customer
Best Service in a long long time, honestly!
I went to the front desk in Pinkenba unaware of the perfectly executed service i was about to recieve, this awesome, polite, professional, vibrant, lady a company could only hope for a representative like this. My vehicle was hand delivered by this wonder woman, representing the all the people involved in getting my rig here in safe hands. Well done everyone, from my brothers front door to me! I will never beat that service again, Damn;)
Dude, where's my car ?
Pick up was good and as discussed. The driver rang me prior to pick up. Just wondering where my car is ? I paid for delivery in 9 days. It's been 14 actual days now. When will it be delivered ?
Dude, where's my car ?
Useless would not even give me a qoute and told me to go to the nearest depo 500km away
THEN hung up on me extremely rude staff could not speak or understand australian english
0/10 put me off from dealing with such a ignorant company
website is useless and tells you to call even more useless staff
good service nice work！the service is perfect. l dont know how to say too much. l really recommend my friend to use ceva tracking. good response and great service ever
The reviewer stated that an incentive was offered for this review
The worst customer service ever experienced
I had a brand new car shipped from BNE to SYD. The day before I got a notification saying the vehicle had arrived at the depot in perfect condition and would be dispatched the following day. The following morning, an hour before it was to arrive, I receive a call saying there was a breakdown in communication and that my rear windshield had actually been shattered in transport (bird strike). Though this was a freak accident, what followed was the worst customer experience I have ever had. It took CEVA and its horrendous claims department more th...at 2 weeks to organise a new rear windshield. As a small business at the busiest time of year (prior to Christmas), and who relies on my vehicle for deliveries, the financial loss and stress caused by the countless delays and lack of care was severe. Hours were spent on the phone with little to no follow up. The icing on the cake was that when then vehicle was finally delivered there was glass/debris still throughout, there was scratches from glass shards, and I had to push for a detailer to be organised (MORE TIME WASTED!). From the the initial phone call till delivery CEVA were a nightmare to deal with. IMO they simply do not care about their customers ...
Beware and inspect inside and out when you pickup
Had my car transported from Melbourne to Darwin.
Upon collecting in Darwin, they told me to inspect the outside of the car for any issues and let them know if they were. I did and there were no issues on the outside.
Upon driving off, I noticed a smell. Pulled up and found that something was spilt in the vehicle - coffee or something on the passenger side that had caked onto the door jamb.
I made a claim and was told because I didn’t find it before I left, they are not responsible. I was also told they have a policy of ‘no food or drink’...for their workers when transporting vehicles. My advice when you pick up your vehicle is check the outside and then open every door and check, check, check. The amusing thing about this is all they had to do was offer me a car wash or something and I would have been satisfied.
- Verified customer
Terrible, dont listen; smirk and make you walk home.
Two times in a row this company has sent a large truck to a suburban area; after calling pre-calling dispach to make sure it doesnt happen. Forces you to drive unregistered vehicles to them; when they should be at your door step; then make you walk home -kilometres-. Awful service. Ive sold 43 cars in 2 years; ive given them on average 8k a year; never again. Ever.
Transport from Sydney to Rockhampton. Our car was collected by CEVA from the sales company on the 31/08/2020 and taken to CEVA depot. It stayed in the Depot for weeks until it was moved to their Brisbane Depot. The delivery date kept coming and going. They would notify us the day of delivery that the car had not been moved, after we contacted wondering where our car was. Finally our sales company gave us the CEVA manager's contact number who was rude and had no empathy for the situation. We asked for a refund so we could fly from Rockhampton to...Brisbane and collect the car ourselves. The manager said he would send our car back to Sydney then refund us. I asked how it was possible that he could send our car from Brisbane back to Sydney straight away but couldn't get it from Brisbane to Rockhampton as paid for. He continued to be unprofessional and rude over the phone. On 28/09/2020, our sales company went above this manager and got us a refund. We then flew from Rockhampton to Brisbane to collect our car after almost a month of waiting.
Couldn’t have cared less about my brand new car
CEVA vehicle logistics shipped my brand new car from Melbourne to Adelaide arranged by a third party. It was detailed after arrival then left under a tree for two days. Car with only 20km on the clock was filthy with leaves under the boot and bonnet, scuffs and dusty fingerprints inside. CEVA said this was not their responsibility and they couldn’t have been less bothered. Zero care or concern. The guy even said don’t bother writing a comment on the form when I signed for the car because it wasn’t their problem and I had no right to do so. I’d think twice about trusting this lot with your car if this is indicative of their level of care.
Worse Customer Service Ever, Do not use!!
I purchased a car from a Dealership in Perth and it had to be shipped to Melbourne, unfortunately the dealer picked CEVA to transport the car, three weeks later the CEVA tracking system says the car has been moved by road, spent 6 days on rail to Melbourne, by road again and day before its scheduled delivery into Melbourne the tracking system shows the car is being shipped back to Perth!! When you call you only get the Philippines call centre where nobody knows anything, only what the tracking system says. Absolutely hopeless. Do not use ceva, find another transport company. I’m still waiting to find out where my car is, nobody seems to know. What a farce.
Late, no responses, tracking system flawed
This company is just rude. They don’t call you back when they say they will, they don’t respond to emails AND the worst part is that their tracking system is a joke. Yet to move, planned, in Progress or completed. Pretty simple to understand status updates on each leg of the journey, right??? No, the tracking might show you that something is planned or maybe that it is in progress (or neither until it is completed). It is the worst. The estimated date doesn’t even update when it is in the past now??? I would not use again.
Questions & Answers
Hoping you could confirm delivery of vehicle from Minto depot to the far South Coast of NSW on or by 2nd Feb?
Was picked up from Dubbo and delivered to Minto depot on the 22nd of Jan. I had a vehicle break down this week an hoping not have to make alternative arrangement for transport beyond the 2nd.
Thanks in advance
Czarina Mae C.CEVA
I'll be happy to check that one for you.
May I have your booking number please.
Czarina Mae C.CEVA
Thank you, Dino.
As I checked your vehicle is at our Sydney depot and the agreed delivery date is on 2nd of February.
If the delivery is confirmed, you will receive a call from our operations team on Monday to confirm the delivery timeframe.
I made a booking on the 13/11/20 for a vehicle to be transported from Vic to QLD. The vehicle was picked up on the 19/11/20. It has an estimated delivery date of 9/12/20.
On Ceva tracking it still shows the vehicle in Victoria.
I just need the vehicle before Christmas.
Can i still expect this?
Estimated Delivery Date
Planned To Depart TRUGANINA (VL), VIC 04/12/2020
A prompt response would be greatly appreciated
Hi David, Recently had to deal with them. That is very concerning if it's not showing your vehicle is in transit. I would highly recommend calling the local number and speaking to someone(Push 2 when you call otherwise you will end up with someone in Phillipines and they won't help you at all other than reading information of the same website that you have access to). My experience with them was terrible however after speaking to their local team, i got my vehicle from Queensland to Victoria within 4 days and that's on the slowest option
Can you message me your booking number and I will follow up for you.
Now I am concerned after reading all these reviews, I am needing my car transported from Tasmania to Wagga Wagga, from what I am reading in the reviews, am I to assume my car will placed on the car carrier and I never get it at the other end ?? if this is correct then I can class my car has been stolen ? Or what's going on if the car has been collected how come some are saying they have never received their car back ? Am I assuming correctly ?
Can you please advise me your booking number and I will update you in regards to your vehicle tracking status.
As an FYI - We have never had a case where we have not delivered a vehicle or had a lost vehicle whilst in CEVA's care.
I was concerned after reading the reviews where people have put down as ( never received) so I assumed they mean (never received) their car ? and I don’t have a booking yet because I was reading reviews and just needed to ask some questions first, my car is not expensive but it is extremely precious to me and last thing I want is to put my car on transport and have it not arrive to me at the other end or worse arrive to me damaged, so yes I read reviews and I ask questions, thanks for getting back to me.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.