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CGU Car Insurance
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Listing monitored by CGU

Reviews

  • Value for Money
    1.5 (45)
  • Transparency
    1.3 (44)
  • Customer Service
    1.3 (49)
  • Claim Resolution Time
    • <1 week (3)
    • 1-2 weeks (4)
    • 2-4 weeks (7)
    • 1-2 months (3)
    • 3+ months (16)
  • Claim ApprovedYes (22) · No (11)
Previous
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Chris
ChrisSydney
  • 3 reviews
  • 2 likes

Incompetence and overcharging

published
  • Value for Money
  • Transparency
CGU
Care TeamCGUSend a private message

Thanks for your review Chris, we are sorry to hear of the issues you described in applying for the refunds, we will be sure to pass on your feedback to the refunds management team. ~Kaz

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John297
John297Richmond-Tweed, NSW
  • 11 reviews
  • 9 likes

Dodgy and incompetent

published

Received a text advising that I had a rebate waiting to be claimed so I applied for the rebate. Talk about getting the runaround. No matter what information I supplied for identification there was always a problem and they needed more. They would not divulge which vehicle was involved and I have not had a car for six years. I grew suspicious and tired of emailing back and forth so I simply gave up. Maybe that is what they wanted but kept asking for my banking details which I would not supply without first knowing the reason and the amount of the rebate. Extremely dodgy or incompetent or both. Could not recommend them to anyone. Engage at your own risk.

  • Value for Money
  • Transparency
CGU
Care TeamCGUSend a private message
John297
John297

I am pleased to report that all has now been finalised. It was much easier and more productive speaking to someone direct. The email thing was going nowhere and only caused frustration. Thank you CGU for your persistence and understanding.

CGU
Care TeamCGUSend a private message

Thanks for the update John, we appreciate it and are happy to hear that everything was sorted out in the end.

Hopefully your opinion of us has improved since your review above! Have a wonderful day. :) -Nathan

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Wayne
WayneSouth East Queensland, QLD
  • 2 reviews

Mucked around with claim

published

Claimed on being rear ended. Bumper not set even to ute, Got chit to cover taxi whilst ute being worked on. Didn't cover cost taxi. Lot more not happy with

  • Value for Money
  • Transparency
CGU
Care TeamCGUSend a private message
Wayne
Wayne
CGU
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Tyson M.
Tyson M.South East Queensland, QLD

No even worth one star. Stay clear of CGU

published

Car was taken for repair by insurance company after weeks of them trying every which way to not take it.
The problem is now reoccurring and cgu have said they will not fix it after taking liability. Not once have the tried to help us in the process it has been stressful and you would think looking after
SE QLD flood victims would be important. Do not use this company .

  • Incentivised Review No
  • Insurance TypeComprehensive
CGU
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RS8573
RS8573Daylesford
  • 25 reviews
  • 9 likes

Was overcharged, and they are refunding by CHEQUE

published

Received a letter stating I had been over charged and they were rounding me by cheque. I can’t pay the damn premiums by cheque, so why on earth is it okay to refund me by cheque?!? They are clearly hoping people won’t bother banking their refund and they’ll get to keep the money. So dodgy.

  • Value for Money
  • Transparency
CGU
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Sheryl  S.
Sheryl S.
  • 2 reviews
  • 2 likes

Don't Waste Your Money

published

If a company representative sends U to a repairer because CGU haven't received damages in their favour this is typical get a lawyer , your car will never be fixed correctly

  • Value for Money
  • Customer Service
CGU
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Gareth
GarethSouth East Queensland, QLD

Worst Customer Service Ever

published

Just been through no fault claim with CGU, possibly the worst overall customer service experience, Manila (Philippines) based team unable to explain situation clearly and concisely so we just kept going around in circles. I don’t understand why Australian based team can’t handle the issue until finalised, if I had a choice would avoid CGU completely.

  • Value for Money
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Prash K.
Prash K.Hunter Region, NSW

Avoid this shady company

published
  • Value for Money
  • Transparency
CGU
Care TeamCGUSend a private message
Prash K.
Prash K.
CGU
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Jessica
JessicaGreater Melbourne (Outer), VIC

AVOID!!!!

published

Got hit my a truck back in March (not my fault) Was told by CGU in writing, that my car would be repaired. Then they took it back saying it was a 'spelling mistake'. Over the oncoming months have been told different stories by different CGU representatives about the status of my claim. Caught them out lying a few times. 9 Months later and I'm still waiting to hear about the progress of my claim. Worst customer service out there. They honestly do not care about their customers. All they care about is money! The stress and anxiety that they have caused me is unacceptable. Please save your money, time and sanity and avoid at all costs!

  • Value for Money
  • Transparency
CGU
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UnaStella
UnaStellaGreater Melbourne (Inner), VIC
  • 11 reviews
  • 10 likes

Another very difficult unwilling claims process

published

Had a car collision. Police attended. Not my fault. CGU dragged their feet making all sort of excuses about sorting out the claim. They wanted to charge access even though the other driver was at fault. Police attended. The other driver ran a red light. I finally contacted the Ombudsman and surprisingly, the next day they settled. Crooks

  • Transparency
  • Customer Service
CGU
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Bel.b
Bel.bSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Avoid at all costs

published

Substandard repairs by their repairer, no responsibility taken. Totally ruined our car and we have been left with an unsafe car. Awful customer service. Ignored us and our concerns. Formal complaint made having to constantly chase them. Next step will be an AFCA complaint.

  • Value for Money
  • Transparency
CGU
Care TeamCGUSend a private message
Bel.b
Bel.b

No-one has contacted me regarding my complaint. I have attempted contact and have not had any help this is awful treatment you continue to take my money and provide no service at all. Best someone contact me or I will go to AFCA

CGU
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Amazing customer service and fast claim

published

Amazing customer service when our car was stolen. Car was assessed very quickly when found, car hire organised by CGU while the car was missing. And a very efficient payment when it was declared written off. Thank you!!!!

  • Value for Money
  • Transparency
CGU
Care TeamCGUSend a private message

Hi Rebecca,
Thanks for taking the time to share your feedback on your recent claim experience. We sincerely appreciate your insight and glad that our service met your expectations. ~ Maya

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Nicole O'Neill
Nicole O'NeillGreater Melbourne (Metropolitan), VIC

CGU advertise you get no claim bonuses when signing up. I got an unjustified $300+ increase insurance policy renewal

published

CGU INCREASED MY CAR INSURANCE POLICY $300+ and I have never claimed! They falsely advertise No Claim bonuses! Thieves. Don’t be fooled by CGU!!! I’m taking my business to a fair and reasonable car insurer. CGU are dishonest.

  • Value for Money
  • Transparency
CGU
Care TeamCGUSend a private message
Nicole O'Neill
Nicole O'Neill

And none of the above mentioned applies to me.

Nicole O'Neill
Nicole O'Neill

You advertise no claim bonuses! I didn’t make a claim and you increased my policy renewal more than $300 and no bonus for making no claims! False advertising!

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steve
steve
  • 3 reviews
  • 1 like

Not at fault car accident

published
  • Value for Money
  • Transparency
CGU
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Tom
Tom
  • 3 reviews

Excellent, honest and responsive

published

I’ve been in the unfortunate position of having to make 3 car insurance claims over the last few years. You never really know the value of your cover until you do however; in every instance CGU have been amazing to deal with. No nonsense, speedy and truly excellent customer service. I would highly recommend these guys - same story with contents insurance

  • Value for Money
  • Transparency
CGU
Care TeamCGUSend a private message

Hi Tom, thank you for taking time in leaving a 5 star review. I am pleased to hear about your experience with our claims. We strive to provide you with the best customer service at all times. ~ Rick

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Questions & Answers

Leanne E.
Leanne E.asked
Car Insurance

My sisters car was stolen a few days ago, and hasnt been found as of yet. She has owned it for nearly a year, and CGU are refusing her a hire car which she pays for in her insurance and now they are insisting on her supplying the details of the previous owners, which she no longer has. She even attempted to get them from service nsw, but they can't give those details because of the privacy act.
This is beyond ridiculous. What does CGU need this info for? The car is clearly in her name and is owned by her.
She needs her car because she works late at night and no public transport and is available at that time of day, and it's not safe for her to walk in her home town.
To top things off, the CGU representative insinuated that she had been drinking because she mentioned she was at a party, the party was my elderly dads bbq
and our family is a alcohol free family. They were saying all this to have her policy voided.
I've advised her to seek legal action and contact AFCA, because this is ridiculous.

2 answers
John297
John297

I would contact the ombudsman supplying all the details. Insinuations hold no water unless an offence can be proven. My experience with this company is you will get nowhere arguing with them. The ombudsman is the way to go. Hope this helps.

CGU
Care TeamCGUSend a private message
Lisa
Lisaasked
Car Insurance

What is a return premium, in car insurance?

5 answers
John297
John297

Check Google is my suggestion.

Lisa
Lisa

I did just getting conflicting answer, so thought I'd ask around a bit more

CGU
Care TeamCGUSend a private message

Hi Lisa, thank you for reaching out. Were you contacted by us recently regarding your car insurance? ~ Rick

Angela grant
Angela grantasked
Car Insurance

How long does it take to deposit funds from total loss settlement

1 answer
CGU
Care TeamCGUSend a private message
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CGU Car Insurance

Details

Compare all 3 CGU Car Insurance
CategoryCar InsuranceCar InsuranceCar Insurance
Other Insurance Types Offered Home and Contents and TravelHome and Contents and TravelHome and Contents and Travel
Coverage TypeComprehensiveThird Party, Fire and TheftThird Party Property Damage
UnderwriterInsurance AustraliaInsurance AustraliaInsurance Australia
Legal Liability Cover 300000003000000030000000
Roadside Assistance Not OfferedNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerAllowedAllowedAllowed
After Accident Care
Hire Car after an Incident

Optional, up to $100 per day for up to 21 days until:

  • your car is repaired or
  • until your claim is settled if your car is a total loss

Not Included

Not Included

Emergency Transport & AccommodationIncluded, up to $500 if you vehicle is damaged in an incident more than 100km from homeIncluded, up to $500 if you vehicle is damaged in an incident more than 100km from homeNot Included
Towing Costs IncludedIncludedNot Included
Hire Car after a No Fault Accident

Not Included

Not Included

Not Included

Essential / Emergency RepairsIncluded, up to $800Included up to $800Not Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot Applicable
Hire Car after Theft

Included up to $100 per day up to 21 days until:

  • your car is repaired or
  • until your claim is settled if your car is a total loss

Included up to $100 per day up to 21 days until:

  • your car is repaired or
  • until your claim is settled if your car is a total loss

Not Included

Lock and Key ReplacementIncluded up to $1,000Included up to $1,000Not Included
Transit Cover Not ApplicableNot ApplicableNot Applicable
Trailer & Caravan CoverIncluded up to $1,000Not IncludedNot Included
Child Safety Seats and PramsBaby Seat Replacement IncludedNot IncludedNot Included
New-for-old Car Replacement

Included, if the vehicle is a total loss as a result of a covered incident. Your vehicle may be replaced:

  • if its a car less than three years old and has not travelled more than 50km

Not Included

Not Included

Personal Property CoverIncluded up to $1,000 per claimNot IncludedNot Included
Uninsured Motorist Benefit Not IncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedIncludedOptional
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot Included
ManualDownload manualDownload manualDownload manual
Compare all 3 CGU Car Insurance
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