Great service and selection
Always enjoy a nice red with my hubby most afternoons. Bertons Vineyard is a great go to any time, for easy drinking or special occasions. So happy that Cheaper by the dozen have stocked them. Great service, a super entertaining email and on time delivery... Oh, and did I mention great prices? Excellent.
Ordered 12 bottles and erceived a phone call to verify address, then told it would be a half dozen, something to do with stock.
The wife asked to cancell the order and she was told it has already gone through dispatch and order unable to be cancelled.
We ordered the Dozen bottles because it worked out less than $5.00 per bottle with postage. The half dozen bottles worked out at over $9.00 per bottle could have paid that price at the alcohol store.
Shall be following this up!
No notification of order change and the discount was not applied. For a first time customer, this is totally unexceptable
- Verified customer
I paid extra freight to have the wine couriered to my door as Australia Post does not do parcel deliveries here, yet they sent the carton with Australia Post. I have just had to pay someone to collect the wine for me at the post office, as a full case is too heavy for me to lift. Not happy ! I won’t be buying from them again.
Although I did get an apology for the “inconvenience and mix-up” (their terms), I requested a refund of the difference in freight between Aus Post and courier...have been met with a deafening silence.
- Verified customer
Flawed and not drinkable
I purchased 6 Bottles of 2014 Astarte Estate Shiraz - Wine of Barossa Valley. The wine was not drinkable so after liaising with a representative from Cheaper By The Dozen, I opened a second bottle to check if it was not just a one off. The second bottle was no better. My tasting was confirmed by two other friends who also drink Shiraz. I was disappointed when this wine company advised I would need to pay for the return freight in order to receive a refund on the wine. I believe Cheaper By The Dozen should demonstrate some accountability for the...ir flawed product, and not transfer this accountability to the customer to pay for the return freight. Accordingly I have poured the remaining wine down the sink and will not be dealing with this supplier again. Note: I purchase from a number of wine clubs and have only ever had an issue once before. On that occasion the wine club arranged for return freight and a full credit. I still deal regularly with that wine club.
Way better than expected!
I bought 6 of the 2016 reserve Barossa Valley cleanskin wines. The wine arrived at my place the next day - score! The bottles were absolute battleships with a cork closure, so I was a bit excited. Opened a bottle the next night and was blown away. Smooth, rich and unmistakably Barossan. Bought the last six pack the next day to make sure I have enough for the foreseeable future. The second six pack arrived exactly two days later.
The replace a bottle deal is very misleading.you lose a bottle of wine and they "Replace" it with a bottle of gin. No they don't.you pay $80 for the gin.roughly valued at $80 ,and lose a Bottle of wine. the wines I have bought are OK,nothing fantastic.
- Verified customer
Great products at fantastic prices
Have been with CBTD for over 3 years and have never experienced a bad drop. They are 110% reliable and if I needed clarification on a blend or bodied wine, it was great to be able to call their customer service and speak to someone that gives their professional opinion before spending money. Would absolutely recommend this to anyone wanting to purchase wine.
Have never received bad wine
I’ve used CBTD for years & have always received good quality wine at amazing prices.
A couple of times accidents have occurred, once I got the wrong wine and another time it was undeliverable due to being smashed. On both occasions they were very fast to sort it out.
I’d definitely recommend to anyone.
Questions & Answers
Where is my wine,had no delivery and no reply of my emails
Tom L.Cheaper By The Dozen
Hi Marty - our admin has been inundated with queries over the weekend, rest assured we will be in touch very soon!
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